This is my experience with this contractor; Terry Neeley III Pinnacle Landscape Development, Inc. Lookup CSLB 892669 anger issue, intimidation, inability to read construction documents and not following adopted codes or industry standards caused errors and omissions resulted in him abandoning unfinished work in a shoddy condition with project funds for work not completed. My executed contract sco... More

This is my experience with this contractor; Terry Neeley III Pinnacle Landscape Development, Inc. Lookup CSLB 892669 anger issue, intimidation, inability to read construction documents and not following adopted codes or industry standards caused errors and omissions resulted in him abandoning unfinished work in a shoddy condition with project funds for work not completed. My executed contract scope of work with Terry Neeley III included grading, irrigation, retaining walls, drainage, artificial turf and stamped and sloped concrete, level hot tub concrete pad, and deck posts footings. The value of this project was over $45,000 and he selected the start and stop schedule. With a $1,000 down payment, Terry Neeley III showed up the first day at approximately 4:00 pm (Summer day) to collect $9,000 for no work done. (Red Flag 1) He walked off the job many times due to his anger outbursts and intimidation, but always returned with an apology to do better. (Red Flag 2) Finally he walked off the job leaving it unfinished with errors, omissions and overpayment - Plain shoddy. (Red Flag 3) I sent him a certified letter to return and finish the contract, fix and complete the unfinished, shoddy work or furnish a refund. He refused to return or furnish a refund. (Red Flag 4) Months later my home project site was falling apart due to improper grading, drainage installation, unfinished concrete and irrigation piping left abandoned on the ground, the first big rain cause major flooding on the project site and washed away a portion of the hillside undamaged easement while the remaining easement damaged from his bobcat and concrete pumper equipment including all the subcontractor he hired to do work as his employees, left me exposed to easement destruction liability. (Red Flag 5) I had to use a huge amount of non-project funds to fix, finish and preserve my home's disaster project. The value of my project increased by 1.5x not to mention the change orders Terry Neeley III was bleeding me for to prevent work stoppage. (Red Flag 6) A complaint to the CSLB did nothing but caused delays. (Red Flag 7) I had no choice but to take him to California Superior Court of County of El Dorado California 3321 Cameron Park Drive, Cameron Park, CA 95682 Case Number 22CV1203. Plaintiff (Home Owner) - Defendant Terry Neeley (CSLB 892669). (Red Flag 😎 After many hearings, delays, trial and appeals and two witnsses, The California Superior Court ruled on the above matter and the court orders judgement against Terry Neeley III, (CSLB 892669) Defendant to pay the Plaintiff (Home Owner) Court findings: - The court finds that Plaintiff has met his burden that $ was the total amount paid to Defendant. - The court finds that Mr. Neeley is prone to emotional outbursts, consistent with the testimony of Plaintiff. - The court further finds that Plaintiff attempted to get Mr. Neeley to complete the job, to which he failed to do. Considering all of the above, the court finds that Defendant quit the job and therefore should be held liable for any additional costs as a result of Defendant leaving the job prematurely. - The court notes that some of the alleged defects would have been cured had Defendant remained on the job - Defendant did not return to the job. - The court finds that Plaintiff has established that he had to hire contractors to fix defects in Defendant's work. Arriving at an exact number is challenging. - The court finds that Plaintiff never received the check from Defendant. - The court finds that extra costs were incurred due to Defendant's failure to address issues within the scope of its original work. Home Owner/Victim reviews: * Had to hire other licensed contractors to fix errors and omissions, and complete the project * Had to go to court to get overpayment and cost for errors from the above defendant abandoning the job. * Had to spend time and additional money for legal recommendations, re-bidding, Surety Bond and dealing with a non-responsive CSLB including making expensive triple copies to court. * Had to spend time attending and bringing witnesses to three hearings, Trial and an appeal. * Had to deal with the defendant's court delays including defendant breaching by circumventing the Superior Court building sheriff's entry security system. * Defendant's angry outburst was inappropriate towards my wife and witness in court in front of the judge. * We used photos advertised on the defendant's web site but the defendant could not perform the work. * Had to use wet signature for the final because all defendant's prelim quotes had electronic signatures and defendant picked and chose the prelim quote that was convenient for him but was not the final executed wet signed contract. If home owners want to experience the day mare that me and my family experienced, go read the public transcript by the judge and then pour all your money and time into working with this contractor. BEWARE!!! Less

Love this company. Recent got a pool done from them. Started in December and finished in January. No complaints here. Every step in the process went smoothly.

Hiring Pinnacle Pools & Landscape was the best decision I made as a Maintenance Director. We had a spa replastering job that needed to be done. We knew we had jet leaks and that it would be an extensive project. Based on experience I had seen this project take several weeks even months to complete by other contractors. When Terry said he could have it all done in 2 weeks I was a bit skeptical, kn... More

Hiring Pinnacle Pools & Landscape was the best decision I made as a Maintenance Director. We had a spa replastering job that needed to be done. We knew we had jet leaks and that it would be an extensive project. Based on experience I had seen this project take several weeks even months to complete by other contractors. When Terry said he could have it all done in 2 weeks I was a bit skeptical, knowing things never go as planned. Exposed aggregate was going to have be removed and replaced in finding the jet leaks. When that time came Terry did not let it derail the project. Things kept moving according to plan and his team worked hard and nonstop to complete our project by the promised time. Terry communicated from beginning to end in a pleasant and informative manner. He responded to my many texts when I had any questions, comments or concerns. His crew was professional, friendly, and efficient. They made sure the site remained safe for not only their crew but for me and my staff and the members who attend our club. We will definitely be using Pinnacle for future repairs projects. Less

Hello I spoken to several pool companies didn’t have any communication skills what so ever. Finally called Pinnacle Pools spoke with Terry. Set an appointment up he came on time. He listen to what I wanted done. He answered all my questions. He explained what I should expect thur the whole process. I couldn’t ask for a better person. As for the work you can see these pictures speak for themselves... More

Hello I spoken to several pool companies didn’t have any communication skills what so ever. Finally called Pinnacle Pools spoke with Terry. Set an appointment up he came on time. He listen to what I wanted done. He answered all my questions. He explained what I should expect thur the whole process. I couldn’t ask for a better person. As for the work you can see these pictures speak for themselves! If you need any work on your pool this is the company to call ! Pinnacle pools and landscape Less

Terry is a pleasure to work with. He’s always professional and always reliable. He does amazing work!

We will enjoy it for years to come

This company is very responsible and profession and they have great knowledge on their services.

I hired Pinnacle Pools and landscape because they were very professional, honest and trust worthy. Terry came to take a look at my property and we talked about what I wanted done and how it could happen. He told me that we would be able to accomplish everything I wanted and explained everything step by step to ensure I understood. Oh Boy did he deliver! After my yard and pool were completed I had... More

I hired Pinnacle Pools and landscape because they were very professional, honest and trust worthy. Terry came to take a look at my property and we talked about what I wanted done and how it could happen. He told me that we would be able to accomplish everything I wanted and explained everything step by step to ensure I understood. Oh Boy did he deliver! After my yard and pool were completed I had some friends and family over and they could not stop talking about how great it looked and how excited they were to use it this summer. The service I received was too notch, any questions I had he was able to answer and explain in depth if needed. He and his crew worked tirelessly to make my dream yard come true and I could not be happier. Less

Great work and very profesional! Highly recommend!

A+++++ extremely professional and accommodating with all my crazy questions

I had researched a few companies to change my pool tile and decking. Terry provided a knowledgeable perspective and was by far experienced in exactly what needed to be done and communicated things that may pop up on the way thru the project and that worked well for me "no surprises". He was not my lowest bid had I gone that route I know the job would not have been done to the quality Terry's team... More

I had researched a few companies to change my pool tile and decking. Terry provided a knowledgeable perspective and was by far experienced in exactly what needed to be done and communicated things that may pop up on the way thru the project and that worked well for me "no surprises". He was not my lowest bid had I gone that route I know the job would not have been done to the quality Terry's team provided. In addition the job was performed timely and that also was great. Less

The work was completed within few weeks after the permit was obtained. I am extremely impressed with the quality of work, timing, and attention to details. Terry has lots of experience and personally supervises each and every task to ensure quality. I didn't have to spend much time on this large project. Terry has experienced and professional people to do each portion of the project. After the p... More

The work was completed within few weeks after the permit was obtained. I am extremely impressed with the quality of work, timing, and attention to details. Terry has lots of experience and personally supervises each and every task to ensure quality. I didn't have to spend much time on this large project. Terry has experienced and professional people to do each portion of the project. After the project was completed, they did a very good job of clean-up. My family and friends were impressed when they saw the final product. I am very satisfied, and highly recommend Pinnacle Pools and Landscape. Less

Pinnacle Landscaping Dev. was Awesome!!!!! Terry did a phenomenal job on my front yard. Terry and company put cement, rocks and artificial turf on my property. Terry listened to me and gave me great suggestions. I appreciated all the professional work done on my property. Terry’s entire team worked together to give me a beautiful yard!! If anyone needs their property landscaped, you will want to ... More

Pinnacle Landscaping Dev. was Awesome!!!!! Terry did a phenomenal job on my front yard. Terry and company put cement, rocks and artificial turf on my property. Terry listened to me and gave me great suggestions. I appreciated all the professional work done on my property. Terry’s entire team worked together to give me a beautiful yard!! If anyone needs their property landscaped, you will want to call Terry of Pinnacle Landscaping Development!! Renita Less

We just had our pool completed by Pinnacle Landscape Development. Terry and his team were incredible and exceeded our expectations! We’ve never worked with someone so professional, honest, hard working and true to their word. His communication and attention to detail is impeccable. We highly recommend!

Terry Neely was hired to remove and replace the concrete decking and coping around my 30 year old swimming pool. What a transformation! He exceeded my expectations - finishing ahead of time, within budget and awesome results. From the start, I was impressed with Terry for his knowledge and professionalism. He was super easy to work with. His suggestions on color and design resulted in a fini... More

Terry Neely was hired to remove and replace the concrete decking and coping around my 30 year old swimming pool. What a transformation! He exceeded my expectations - finishing ahead of time, within budget and awesome results. From the start, I was impressed with Terry for his knowledge and professionalism. He was super easy to work with. His suggestions on color and design resulted in a finished product greater than I imagined. He seemed to go above and beyond to ensure a happy customer. Terry knows his stuff. I would not hesitate to hire him for my next project. I highly recommend Terry and Pinnacle Landscape. Less

Terry and his team were friendly and professional. They worked in 100 degree plus whether to stay on schedule, and unlike previous contractors We’ve used in the past, he was always there when he said he would be. Terry’s experience and recommendations helped us get the backyard we didn't think was possible.

Terry was the ABSOLUTE WORST contractor I've ever dealt with in my entire life. Personally having extensive construction background, I had initially hired Terry because he seemed to be knowledgeable in the proposed work and was very fast in responding to all my inquiries when compared to other potential contractors (most never ever responded to me). My job consisted of 3500+ sqft of concrete work... More

Terry was the ABSOLUTE WORST contractor I've ever dealt with in my entire life. Personally having extensive construction background, I had initially hired Terry because he seemed to be knowledgeable in the proposed work and was very fast in responding to all my inquiries when compared to other potential contractors (most never ever responded to me). My job consisted of 3500+ sqft of concrete work in both the front and backyard, a 40 ft retaining wall, 2000+ sqft of artificial grass and 300+ sqft of landscape rocks in the front. Needless to say, the honeymoon was over after the second week of the job (it was a two month project). Throughout the project, Terry would get mad at me when I would question procedures that were done for my project. I would always create my sentences as questions whereas he took them as "orders". He would respond back aggressively "Why are you telling me how to do my job?" Huh? I'm paying you lots of money to have this done to my satisfaction. All my questions had some merit. It was getting bad with his attitude that he would start asking me "Why are you always home?" Hello! It's COVID and I work from home now. The straw that finally broke the camel's back was when I questioned the obvious awful seam work on the artificial grass installation he was performing (he was using a *scissor* to cut the seams LOL) where there were ½” inch gaps and overlaps along the entire seam where two of the turfs connected. He got so mad at me for asking if he was going the leave the seams that way and he responded by physically threatening me as well as putting a lien on my house and coming back to tear down everything he had done. It got to the point where we had to call the police to personally escort Terry (and his equipment) off my property. We are currently pursuing legal actions against him. I usually write reviews for work well done, but in this case this was the absolute other extreme. I just want to make sure that "future" customers do not experience the same bad experience as what I've gone through. Terry may sound like a nice guy when interacting with him in the beginning (after all he is trying to win your business), but the Mr. Hyde side will show up if you start asking questions. Don’t believe anything this wolf in sheep’s clothing says (or posts on social media accounts)….. I predict more negative reviews will follow…… P.S. Beware of the other reviewers...if you notice they do not have more than 3 total reviews. Also worth mentioning, beware of his website and the jobs posted. Terry just got his pool license back in April 2021 (I know, because he was bragging to me about it). Do you really think that he has built all those pools that he claims he was responsible in his pool gallery (from April 2021 to present)? Remember, he does not just do pools......I really feel sorry for the first customers who would bite on his pool jobs where he has no experience....... Less

My husband and I are very pleased with the cement walkway Terry and his crew did for us. It is artistic, well designed and it came out looking beautiful! Terry did a great job with the cement color complimenting our house color. Terry is responsive to calls and texts. He ensured our project not only met but exceeded our expectations. I will use Terry and his crew again on my next project.

I had the best experience with Pinnacle Landscape Development. Terry and his crew were professional and completed my backyard on time. Terry even suggested some changes that saved me $$. A+ in my opinion. I was so impressed I had them re-landscape my front yard. The crew always were punctual, showed up when they said the would and cleaned up at the end of the day. I am proud to endorse... More

I had the best experience with Pinnacle Landscape Development. Terry and his crew were professional and completed my backyard on time. Terry even suggested some changes that saved me $$. A+ in my opinion. I was so impressed I had them re-landscape my front yard. The crew always were punctual, showed up when they said the would and cleaned up at the end of the day. I am proud to endorse Pinnacle Landscape Development! Less

Attentive, cut to the chase, honest, took pride in his work and made sure I was happy during my experience.

Terry did an awesome job with my concrete AND landscape in my backyard. Definitely will use him again.

Terry is amazing and his attention to detail. He went above and beyond, showing up early to make a last minute change before the cement truck arrived to start pouring the concrete.

What gorgeous work! Awesome. You’re finished product looks fantastic.