based on 129 reviews
I called to get a quote—he said he would be right over—waited all day….this guy is the most impatient, unprofessional and discourteous person I have ever encountered. I would NEVER use him for any work…period. If you need gutter work done you are better off with anyone else. After his tirade directed at me and flying explicative(s) I would say he has serious anger issues. He completely lost his... More
I called to get a quote—he said he would be right over—waited all day….this guy is the most impatient, unprofessional and discourteous person I have ever encountered. I would NEVER use him for any work…period. If you need gutter work done you are better off with anyone else. After his tirade directed at me and flying explicative(s) I would say he has serious anger issues. He completely lost his mind after I told him I did not want roof hangers or anything attached to the roof. That was it. NEVER AGAIN. Less
Jim did an amazing job repairing the gutters on my home. He went above and beyond to ensure that the all of my gutters were, safe, secure and clean.
I called Gutter Doctor Plus for a cleaning of hard-to-reach roof gutters. They were prompt, professional and thorough. (Years ago they replaced gutters at my previous home, a more involved job. I recall that service as excellent, with money-saving advice and high quality work.)
We recently did our 3rd job with Jim and his crew. They were prompt, professional, and reasonably priced. The work was top notch and I highly recommend them. I will definitely use them on my next job!
Jim was very prompt in completing a gutter repair for us. Very professional and reasonably priced. Would highly recommend and would use again.
Fast, reliable, quality, and professional service. Definitely recommend!
I had some gutters completely unattached from the fascia of my roof. I initially wanted to go with a roofer whom I worked with before, but after being quoted a rate higher than I thought was possible, I gave Jim a call. He asked me to send him some photos and he would give me a quote. On the same day, i not only got a quote, but he completed the job for a very competitive price. I know that if I ... More
I had some gutters completely unattached from the fascia of my roof. I initially wanted to go with a roofer whom I worked with before, but after being quoted a rate higher than I thought was possible, I gave Jim a call. He asked me to send him some photos and he would give me a quote. On the same day, i not only got a quote, but he completed the job for a very competitive price. I know that if I ever need gutter/roof services, Jim is the guy I will call first. Less
Zero stars. Jim did not complete the installation, it has been 2 months now and he will say he is coming and never show. I run a business from home and the drain he has yet to trim is a safety hazard for the children. I will not recommend this company to anyone else. I am currently looking for anothecompany to complete what he was paid to do.
I sent Jim a message on Monday about our gutter coming away from our roof. He was out on Tuesday to fix it and was prompt and efficient! We highly recommend Jim for any gutter installs or repairs! Thanks Jim!!!
I highly recommend this company. Jim Jackson was extremely professional, personable, and definitely does a quality job. He not only cleaned out all of the ice dams but secured my gutters securely back to my house. I will definitely be using his services in the future. Thank you, Jim!
I have used the Gutter Doctor twice. The first time he cleaned my gutters and installed gutter guards on my home, and installed a rain gutter and gutter guards on the back of my garage. The second time, he installed an extension on one of my gutters after I had uninstalled a rain barrel. He showed up the same day I called him and completed the work quickly. He (Jim) is very friendly and professi... More
I have used the Gutter Doctor twice. The first time he cleaned my gutters and installed gutter guards on my home, and installed a rain gutter and gutter guards on the back of my garage. The second time, he installed an extension on one of my gutters after I had uninstalled a rain barrel. He showed up the same day I called him and completed the work quickly. He (Jim) is very friendly and professional. I would highly recommend this company! Less
We had the owner come out and repair the vents on my home. He was extremely friendly and helpful. I will be using him again in the NEAR NEAR FUTURE. Thanks again for helping us keep our home in tip top shape.
Great experience and installed just in time for leaves falling for the season. Had gutters repaired and leaf guards installed. Mr. Jackson is a personable business owner and give you a honest quote for what for you need vs what will be more profitable. Would recommend to others.
Truthfully deserving of ZERO stars!! Jim Jackson (The Gutter Doctor Plus) removed our gutter covers (which he himself had previously installed) in preparation for a new roof. Roof was completed July 2, and Jim finally returned to reinstall the gutter covers on August 25-26th. The reinstallation was done substandard, with many areas needing additional work. Jim acknowledged this when I met with ... More
Truthfully deserving of ZERO stars!! Jim Jackson (The Gutter Doctor Plus) removed our gutter covers (which he himself had previously installed) in preparation for a new roof. Roof was completed July 2, and Jim finally returned to reinstall the gutter covers on August 25-26th. The reinstallation was done substandard, with many areas needing additional work. Jim acknowledged this when I met with him on September 7 to go over these areas, and he told me he would return to finish the job properly. He has refused to come back, however, and repeated texts, phone calls, and emails go unanswered. In addition, his attitude towards me, the customer, has been appalling and condescending. Don't make the mistake of using this contractor! He is not a man of his word and if there are any problems with the job, don't count on Jim to come back and fix them! Less
Would highly recommend this company! Jim did the installation on mine and my neighbors garage by himself, all in one afternoon. Gutters look great! Thanks Jim!!!
My neighbors had trees removed and a chunk took the gutter off half the front of my house. The removal service paid to replace the gutter. Jim Jackson came to the house about a week later, alone in the truck. By himself, in about an hour and a half, he replaced 20 feet of guttering like a champ. He was friendly, fast, and the gutter replacement looks great.
James is an extraordinary workman who goes the extra mile to make sure you are happy with your gutters and more! A+++++++
Jim Jackson was punctual, professional, and personable. I can't recommend this company enough. I will definitely be calling him again.
I found The Gutter Doctor on Google and contacted him. Jim responded quickly and made it out the next day to look at the work and provide an estimate. As a general contractor I will always use The Gutter Doctor from here on out. His gutters look fantastic and perform even better. Jim has great amounts of experience and performs the work seamlessly as are his gutters. He installed seamless gutters... More
I found The Gutter Doctor on Google and contacted him. Jim responded quickly and made it out the next day to look at the work and provide an estimate. As a general contractor I will always use The Gutter Doctor from here on out. His gutters look fantastic and perform even better. Jim has great amounts of experience and performs the work seamlessly as are his gutters. He installed seamless gutters on two of my properties. He has grand amounts of experience and more than enough tools and know how to meet any challenge. On top of that he pointed out a chimney in need of repair and provided a contact for that work who also only spoke highly of Jim. Less
Good communication, competitive price, excellent work and clean up after the job. Professional with lots of experience and easy to work with.
Very prompt with returning my calls. Showed up on time and the date scheduled to do the work. Very happy with the job and the service. I had them install gutters on my garage.
Jim was awesome!!!! He even had to battle the bees while he was trying to work n he did a great job!!!!!! He is a very nice guy n I highly recommend using him! My gutters he installed look great!
I hired Jim to install gutters and downspout extensions. He took my deposit money and did not start work on-time as promised. After numerous calls, text messages and emails he showed on a Monday two weeks ago and started work. In two hours he broke one downspout and cutoff existing sprinkler line. I asked him to fix them when i noticed thunderstorms in the forecast but he did not care. Hence I te... More
I hired Jim to install gutters and downspout extensions. He took my deposit money and did not start work on-time as promised. After numerous calls, text messages and emails he showed on a Monday two weeks ago and started work. In two hours he broke one downspout and cutoff existing sprinkler line. I asked him to fix them when i noticed thunderstorms in the forecast but he did not care. Hence I terminated his contract before he start work on gutters. I've never come across any professional with such poor work ethic and unprofessionalism. I don't recommend his service...btw the address mentioned on the website is incorrect. There is no GutterDoctor plus office in Ypsilanti. Less
The Gutter Doctor Plus, They Did a great job on my gutter replacement ,Jim Does excellent work I am very happy ,would hire them again for sure, Thank You
I tried to use this service but was told multiple times that he would be here the next day to clean the gutters. I’m writing this almost 2 weeks after the last time he said he would be here tomorrow. I have not heard from them since then. I would give them ZERO stars if that was an option.
Thanks Jim for your awesome service and a great quality of materials.
I called the Gutter Doctor Plus after seeing a positive review on Next Door. Jim was quick to respond with a same day quote. His quote was fair and the service was excellent. He even gave me insight to the condition of my roof, a service he does not even provide and that he had no vested interest in. I appreciates that so much! It's difficult to know who to trust out there and Jim Jackson is... More
I called the Gutter Doctor Plus after seeing a positive review on Next Door. Jim was quick to respond with a same day quote. His quote was fair and the service was excellent. He even gave me insight to the condition of my roof, a service he does not even provide and that he had no vested interest in. I appreciates that so much! It's difficult to know who to trust out there and Jim Jackson is definitely one of the good guys. Less
Had a gutter with a giant ice dam fall. Called and they came put on a Saturday. Fixed and happy!
Love the new gutters and gutters guards. Great 25 year warranty.
Fast, friendly and affordable. Very happy and would refer to anyone needing gutters.
Had whole house gutters installed. Fast, professional and a great price. Would highly recommend.
My wife and granddaughter, were at a Kroger strore. Her battery died. He replaced it with a new, plus had to replace a ground connector. GREAT JOB. We live in Lapeer. That want make people stand out. By there GREAT actions. God Bless. Keep helping people. Wardlaw family.
Jim is difficult to work with. The reviews here are consistent with my experience. I had to call and leave a voicemail 5 times before someone would call me back. When they did call back they apologized for the delay and told me that Jim would be getting ahold of me that day. He did not. Later in the week Jim did text me to work out the details and give me a price. When I ask him for a written quo... More
Jim is difficult to work with. The reviews here are consistent with my experience. I had to call and leave a voicemail 5 times before someone would call me back. When they did call back they apologized for the delay and told me that Jim would be getting ahold of me that day. He did not. Later in the week Jim did text me to work out the details and give me a price. When I ask him for a written quote, he told me he doesn't do that. He said he didn't want me to be able to shop around with the quote. It was at this point that he started raising his voice and speaking in a very condescending and rude way. Unfortunately, I don't do business with contractors without a written quote upfront. To me, it's a written understanding that sets a clear expectation (for both sides) for the work that's expected to be completed and the price that's expected to be paid. As a self-employed business owner myself, I would never think of representing my company in such a manor. Less
Quoted out with this company to come repair one of my gutters along with clean them. Jim was extremely hard to get a hold of and the day of my appointment, he no call, no showed. When I tried to get a hold of him, he did not return any voicemails, emails, or text messages. Don’t waste your time with this guy.
They installed new gutters and drains. Very innovative and hard working. No more water getting into my basement. Great job!
Jim is such a gentleman and did an amazing job on our gutter guards. He is polite, professional, and a joy to work with. He finished our job in only a day, and even offered to come back and finish one area that was currently occupied by a nesting mama dove. Highly recommend.
The whole process of quoting to completing the work was seamless. Jim was great to work with and his team did a great job installing gutter guards for our home. They showed up on time and worked quickly and efficiently.
We love The Gutter Doctor Plus! My husband Sean and I have had them out several times over the years for different jobs. Jim is always so kind and easy to work with. Just last week we contacted him and the same day his expert technician Larry was out to help us! Larry was super quick and thorough. We highly recommend The Gutter Doctor Plus for all your gutter needs!
Needed extra gutter run installed. Job was done within a few days of contact. Quick, clean. Awesome job. Will definitely use again.
Hard to work with. I've tried sending photos and calling and emailing. They said they would come on Saturday and just straight up didn't show. Edit to your response: Sorry but what you’re saying makes no sense. I never tried to rush to have you come out. There was no mention of a tech vs someone else. And I never requested an 8:30pm meeting, it’s dark out. Nothing from me about being unreasona... More
Hard to work with. I've tried sending photos and calling and emailing. They said they would come on Saturday and just straight up didn't show. Edit to your response: Sorry but what you’re saying makes no sense. I never tried to rush to have you come out. There was no mention of a tech vs someone else. And I never requested an 8:30pm meeting, it’s dark out. Nothing from me about being unreasonable, I was in no rush. Just keep to your word and you’ll be fine. Less
Jim did an excellent job, very responsive and affordable service.
Amazing Company. Professional, and did great work.
They did an excellent job and prices were fair!
Had a gutter very high on 2nd story hanging off, Jim cleaned out and reattached, 1 day from call on weekend, very responsive and efficient.
Great customer service and job performed.
I had a great experience with Jim and his crew! Work was high quality and done in a timely manner. I would highly recommend them to anyone in need.
Called to get gutter repaired and they were at the house within 2 hrs. Told us what they were going to do and had it fixed within an hour.
Very impressed with the quick response to repair our failing gutter. They were able to come out same day and repair the gutter in less then an hour. Completely satisfied with their work and professionalism, definitely recommend them.
Saw the truck around town...reached out to them, gave a quick quote very painlessly through email/website! Responded quickly with a fair estimate and were out soon after to fix! Did a great job!!! Would DEFINITELY recommend!!!
I’m so glad we had them do our gutters, since winter came upon us so suddenly! Great price, honored their price instead of just a “starting” price for the first 10 linear feet. We needed a lot of trim wood replaced, and the crews did great. Jim also talked me through the work, and made me very comfortable.
Overall positive experience getting our gutters cleaned. Fast. Friendly. Courteous.
Very Friendly, quick response, fast quotes, very pleasant experience, very nice do deal with. Fast Service. thank you
Friendly and fast. New gutters for a great price and they look excellent!
Working with James and his crew (Douglas & friends) was a pleasure, especially since I've had more than my share of bad contractors. James quoted me for the job which involved new siding, windows, trim, gutters, and many unknowns due to water damage. The price was more than fair in my opinion. The unknowns were basically what we would find each time old rotted wood was removed. Plenty of surprise... More
Working with James and his crew (Douglas & friends) was a pleasure, especially since I've had more than my share of bad contractors. James quoted me for the job which involved new siding, windows, trim, gutters, and many unknowns due to water damage. The price was more than fair in my opinion. The unknowns were basically what we would find each time old rotted wood was removed. Plenty of surprises happened throughout the job where extra work was required just to move forward. Jame's main man Douglas always responded that we have to fix this or that (also) to do it right, then he would say no problem. The work was done very well and I was very picky. I would say that at least 2-3 days extra work was performed without complaint or additional charge. Sometimes the schedule would change, but I think every home owner should understand this is normal for a company doing multiple jobs to keep workers employed. They have to juggle from time to time when the unexpected happens like bad weather or a job becomes more than planned. This works to everyone's advantage at one time or another, particularly when the unexpected happens at my house. They worked it out as best they could and when it was complete, we were and are very happy. These are honest, consciencious and reasonable people that want you to be happy with their work and they are very good at all the things they do, not just gitters, but hose looked great too. I highly recommend these gentlemen to work on your home. Less
I contacted Jim on Tuesday and had all new gutters with gutterguards and a repaired roof by end of day Friday. The staff is friendly, careful and they cleaned up when they were done. Definitely recommend!
Jim Jackson and his helper did a great job on repairing my gutters and installing leaf guards. Jim gave me a quote for the job and stuck to it to the penny. This is commendable especially since I have an old house and most quotes I receive are usually way too low.
Highly recommend Jim Jackson and his crew. We had new gutters installed--excellent work from start to finish. Professional and efficient!
We are so pleased with the great job that Jim Jackson and his crew did installing our new gutters. From sales to installation to cleanup, they are so efficient and professional--can't say enough about them!
Has taken my money and not returned email or phone calls in 2 week. Has promissed to be over and have not seen them. DO NOT DUE BUSINESS with them.
Called 6 times but no reply. Sent 3 e-mails no reply. One time they called me back and told the date and time but DID NOT SHOW UP.
No call / no show - I originally used their online quote/appointment tool to set up a Monday 7/15 time slot. Gutter Doctor texted me the Friday before and indicated they would be at my home on Friday 7/19 at 10:00 AM. Didn't show up - didn't call or text.
Jim Jackson and his crew saved me from a miscommunication catastrophe between my contractor and supply company. Even though it was a holiday weekend they fit me in early the very next morning and made the gutters at my home perfectly. They saved the day so my home project could continue as scheduled. They had great prices too!
Professional and responsive. Had our gutters clean within a day of contacting them
I needed a storm damaged Gutter repaired on my house and was referred by Gutter installation company to contact ‘Gutter Doctors Plus’. Jim Jackson was very friendly and professional. He arrived on time for estimation, gave me a clear explanation of what needs to be done and he was very patient for all my questions/concerns. Given the situation the Gutter was in, he prioritized the work and com... More
I needed a storm damaged Gutter repaired on my house and was referred by Gutter installation company to contact ‘Gutter Doctors Plus’. Jim Jackson was very friendly and professional. He arrived on time for estimation, gave me a clear explanation of what needs to be done and he was very patient for all my questions/concerns. Given the situation the Gutter was in, he prioritized the work and completed it in the same day. Jim Jackson and his crew has done a great job fixing the gutter and also kept their eyes open for other potential issues on the house and informed me to address them. I am very happy with the work Jim Jackson and his team has done and will recommend them to others as well as contact them myself for future service needs. Thanks Jim. Less
Very professional, excellent service and wonderful customer service. Would definitely recommend them!
We have a large contemporary house, about 22yrs old, with multiple peaks in the roof. Our gutters were no longer draining properly, the wood was rotting out underneath in several places. When it rained hard, we would literally get waterfalls off our front porch. Jim Jackson's company, the Gutter Doctor Plus, was referred to me by a work associate, said he'd done his house a few years ago, and do... More
We have a large contemporary house, about 22yrs old, with multiple peaks in the roof. Our gutters were no longer draining properly, the wood was rotting out underneath in several places. When it rained hard, we would literally get waterfalls off our front porch. Jim Jackson's company, the Gutter Doctor Plus, was referred to me by a work associate, said he'd done his house a few years ago, and done a great job. Jim came out, noted the house would be a big project because of the multiple peaks in the roof architecture and areas of rotting wood. His estimate was the lowest estimate as well. We also had an old tree, too close to the house, that had grown up into the areas of the gutters. Jim said they could also remove the old tree, if we liked, so we could plant something smaller in it's place. We opted to go with Jim and were very glad we did. They removed the old gutters, replaced the rotted wood, stained the new boards to match the existing house stain decor, and removed the old problematic tree. They placed seamless gutters, in some sections 50 feet long. They did an outstanding job and we couldn't be happier. It was a tremendous project, but he assured us that our satisfaction was most important to him. Since the gutters were replaced, it's rained heavily this spring. No longer do we have the waterfall off the front porch. Now, when it rains hard, we can hear the water running down the downspouts, and know everything is working. Our house was not an easy project, Jim and his crew worked very hard, for several days, and did an amazing job of making the house look like new again. We couldn't be happier! Less
Jim Jackson and his crew were outstanding in their work and service. Mr. Jackson came promptly for a review and estimate -- when other gutter businesses wouldn't. Within a couple of days, he had the gutter style and color I wanted. His crew was very prompt and efficient in installing a gutter along the back of my house and gutter guards in all my gutters. Very nice professionals.
Did a awesome job replacing our gutters and they make the house look much better. The was really reasonable as well!
Highly recommend The Gutter Doctor Plus, they did an extensive addition to my rental home as well as my roof and gutters and everything turned out beautiful, work took a couple days longer than expected but they more than made up for it with the outcome of the project, I would definitely refer Jim Jackson and The Gutter Doctor
I hired Jim Jackson, owner of the Gutter Doctor, for their services on my new home that i had extensively detailed out and was assured that he would have the projects done in a certain timeline-of course understanding things can come up and cause the timeline to change to a degree. I have been very lucky with all other contractors I have hired but am beyond disappointed by this company and by Jim... More
I hired Jim Jackson, owner of the Gutter Doctor, for their services on my new home that i had extensively detailed out and was assured that he would have the projects done in a certain timeline-of course understanding things can come up and cause the timeline to change to a degree. I have been very lucky with all other contractors I have hired but am beyond disappointed by this company and by Jim Jackson himself. He started out okay and then quickly the service level and the projects he pressured me to pay him for prior to completion stopped all together. He was always saying that he and his crew would be finished by x date or have y project in progress and they either failed to show up all together or completed a project incorrectly/halfway of what our agreement was. He also would not share a breakdown of what the project costs were, which is something he assured me he would do every step of the way. In addition to not completing half the projects he was paid for he and his crew also broke several of the blinds in my house, broke my garage door and the garage door opener, lost my garage door remote, ruined two rugs that were brand new by stomping mud and other liquids on them that were beyond repair, leaving over 60 nails on my driveway, leaving the door to the house unlocked and physically open on 2 occasions, and leaving a trailer at the end of my driveway preventing myself and my family from accessing the home for several days and on thanksgiving. He has still left items at my home that he refuses to pick up and I have now setup for a company to come by and take to dispose of. I highly recommend avoiding this company and Jim Jackson at all costs. There are several very skilled and great contractors in the area and he is not one of them. Jim Jackson has no credibility, I wish I would have read the reviews sooner and not been so trusting! Less
Work completed in one day, fair price, clean yard when finished
Fast, reliable, clean evyous, I’ve watched them break down and istall with no issues and study
They cleaned the gutters on my moms house and she said they haven’t been this clean since she got the house 2 years ago . She is very pleased & would recommend these guys to everyone she knows!
Great! They were so polite they work quick, they cleaned up everything. I didn’t have any problems! I’ll definitely recommend them to everyone! Thanks you guys !
I just got my gutters done! Great job.
Very professional staff. Excellent work. Arrived early and completed job in 3 1/2 hours. Very pleased with finished product. Highly recommend them.
Excellent workmanship on my gutter repair, and they even did some extra work, adding 2 downspout extensions, at no additional charge. They arrived a few days after I first called, as scheduled, and completed the job in a few hours.
Good product at a good price. Nice install. I would recommend them to others.
Fast, friendly, arrived ahead of schedule and provided excellent service at a great price. I would highly recommend this company to anyone in need of gutter replacement or repair.
Very happy with their work - Ryan came out today for a complete clean up. He's a great guy and super smart, knew what he was doing and shared why he was doing it so we could understand.
Unbelievably fast and professional service. Jim Jackson is awesome and he took care of business. Would recommend to anyone.
Fair price, quick service, good quality, easy to work with... all good with the Gutter Doctor.
Lightning fast service - gutter and downspout were installed the morning after I first contacted Jim. Materials and workmanship were first rate. The technician doing the installation was very professional, courteous and competent. Kudos to Gutter Doctor Plus.
Excellent job! Work completed the next day at a reasonable cost. Very positive experience.
Jim did gutters on all 3 of our pole barns and we were more than satisfied with the quality of the work. Most importantly too he showed up when he said he would and the gutters look great! His workers were very helpful with questions we had and worked hard. I would highly recommend him to do your home!
Timely, friendly, knowledgeable with fair pricing. After my satisfaction with our gutter cleaning I'll be going back to them for gutter replacement services. Highly recommended!
It seems there is a theme emerging from the negative reviews here. I hired Gutter Doctor Plus because they promised to have just the product to help with my gutters - 5" gutters to move more water and debris and prevent backups. The work got done but the crew forgot to reattach the drip edge, and trying to get that done was a real exercise in frustration- multiple calls and promises to come out... More
It seems there is a theme emerging from the negative reviews here. I hired Gutter Doctor Plus because they promised to have just the product to help with my gutters - 5" gutters to move more water and debris and prevent backups. The work got done but the crew forgot to reattach the drip edge, and trying to get that done was a real exercise in frustration- multiple calls and promises to come out that were not honored. When they did finally come out and do the work weeks later they never notified me - so I kept calling them. Basically Jim will be very responsive and personable but if there are any issues with the work it will be very difficult to contact him. Now I find out that one of my gutters was sloped incorrectly, leading to overflows on one side. Not only that, but the 5" gutters feed into triangular downspout connectors that constrict water flow and lead to blockages/backups. While the work was 'guaranteed', I would not waste my time calling this company again. Less
Great experience with TGD, spoke to the owner personally who gave me a quote that was much better than other companies I was talking to prior. Work was done within 3 days, very good quality!
Amazing customer service and they fit us in right away. Top recommendation from us.
We contract Gutter Doctor Plus for all our Gutter needs! Jim and his crew respond to Quote requests same- day, and Install quick while still retaining the highest Quality in Job Safety practices and Site Clean-up.
Super unprofessional. Watched these guys go to clear out my neighbors gutters, and the services proceeded to use the hose AND water from the house next door without their permission. Lazy, unprofessional, and illegal! Would keep an eye on these folks if servicing your home...
Didnt do what they promised.
I had a roof work through this company his name is Jim Jackson, the water was leaking after few months, when I called them to fix it, no response. very bad service. He responds only to new customers, no service for bad job I have to hire a new contractor to fix now
Their gutter warranty is worthless. After three phone calls and one email requesting service over three weeks, I received no response.
Completely positive experience. I used their website to request a quote, and the owner Jim contacted me within the same day to set up a time to come have a look. He arrived at the appointed time and gave us a detailed quote within 24 hours of that visit. The workers were friendly and conscientious, and they even worked all day on a Sunday to finish things up. Very satisfied with the service and... More
Completely positive experience. I used their website to request a quote, and the owner Jim contacted me within the same day to set up a time to come have a look. He arrived at the appointed time and gave us a detailed quote within 24 hours of that visit. The workers were friendly and conscientious, and they even worked all day on a Sunday to finish things up. Very satisfied with the service and the end result. I would recommend this business to others. Less
paid in full upfront and they completed 90% of job to satisfaction and after repeated calls and text with Jim the owner saying they will be back out to finish. It has been almost 3 months with no finish and no contact . Now I have to hire another contractor to finish what I already paid for. pretty upsetting.
Don't bother and don't waste your time with this business. After several phone calls and emails and promises to start job "tomorrow " they never showed up. Lost two weeks dealing with them.
One of their drivers just tried to force me into oncoming traffic as I was biking to work this morning. You're hiring road rage drivers if you work with these people.
I hired this company to level my gutters and they performed the job on Dec/09/2014. I paid for it in full on Dec/10/2014. Today is Jun/14/2015 and they still have NOT finished the job as agreed. I understand the weather prevented this company from coming here during the winter. But now we're in June 2015 and the project is still not 100% complete. They promised me multiple times to fix the issue ... More
I hired this company to level my gutters and they performed the job on Dec/09/2014. I paid for it in full on Dec/10/2014. Today is Jun/14/2015 and they still have NOT finished the job as agreed. I understand the weather prevented this company from coming here during the winter. But now we're in June 2015 and the project is still not 100% complete. They promised me multiple times to fix the issue but left me waiting several times and nothing. Since they stopped talking/replying to me at all after I started going after them for a resolution, today I just reported them to Better Business Bureau. I've waited for over 6 months and they still haven't delivered what was promised. In fact, the issue I have now was created by them: they installed a gutter too far from the roof and most of the water now doesn't reach the gutter. I don't understand why they are choosing to jeopardize their company reputation for something so simple to get fixed. Less
I would not recommend this company to anyone. Although the quote for an easy repair was very high, I elected to give them my business...however, after agreeing to let them do the work, they stated they would let me know when they could come out and I haven't heard back since. Not very professional.
Jim was very friendly and prompt with his work. Got the seamless gutters up before the April rain started. Very knowledgable, gave some insight on other water prevention ideas with landscaping. Very satisfied with our experience.
Excellent service. I would highly recommend to anyone who needs their gutters replaced.
Absolutely loved my gutter doctor plus experience. Husband got back surgery and it has been the first year that he has been unable to clean our gutters. I had a very pleasant experience with Jim and he was able to get the guys out to my house in 2 days and have the job done for me.
good stuff, fast and friendly, great business
Had a great experience with this company, I called for a free estimate on a total gutter replacement on my home and they got my business because of their competitive prices. They provided quick and prompt work with minimal disturbance to my regular routine and my gutters look and work great! I would definitely recommend them to anyone looking for professional gutter services.
I have my gutters cleaned every year since I bought my house back to 2008. I have used services from different company, and the charge was never over $150.00. This year is my first time using The Gutter Doctor Plus to clean my gutters. I was in their waiting list, and I was told that they will give me a call to schedule a time and talk about the price when it is my turn. Yesterday, they came to m... More
I have my gutters cleaned every year since I bought my house back to 2008. I have used services from different company, and the charge was never over $150.00. This year is my first time using The Gutter Doctor Plus to clean my gutters. I was in their waiting list, and I was told that they will give me a call to schedule a time and talk about the price when it is my turn. Yesterday, they came to my house to clean gutters without giving me a call. They spent about 10 minutes to cleaning gutters. Later, I found they did not clean downspouts at all. This morning, before calling them to inquire about downspouts, I got a phone call from them asking me to pay $300.00!!!! for their services without cleaning downspouts and showing me AN INVOICE OR ANY OTHER DOCUMENTATIONS. Now I realized that why they did not give me a call before coming to my house, because they knew I WON'T HIRE THEM if I knew how much I'd be charged. IF YOU WANT TO HAVE AN UNPROFESSIONAL SERVICE AND UNREASONABLE PRICE FOR CLEANING YOUR GUTTERS, please give them a call. Less
Absolutely terrible. Tried to get my boss' gutters cleaned and repaired for the winter. They made numerous appointments to come out, all of which (except the first) got cancelled without notification. They don't answer at the office and I've stopped receiving calls back in regards to when my services would be done. They sure had time to talk about money, but could never execute any work to receiv... More
Absolutely terrible. Tried to get my boss' gutters cleaned and repaired for the winter. They made numerous appointments to come out, all of which (except the first) got cancelled without notification. They don't answer at the office and I've stopped receiving calls back in regards to when my services would be done. They sure had time to talk about money, but could never execute any work to receive it. Don't waste your time. Unprofessional, unreliable, flat out terrible company and employees. Less
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