Well what can I say…this office and their billing department is OUTRAGEOUS! I’ve been seeing my provider for over a year now. Never have switched insurance companies, I added on my 2 kids the beginning of January 2024 and the only thing that changed was my member ID number. My first appointment for the year 2024 was April 2nd. I was informed via text message TODAY, April 4th from John that they n... More

Well what can I say…this office and their billing department is OUTRAGEOUS! I’ve been seeing my provider for over a year now. Never have switched insurance companies, I added on my 2 kids the beginning of January 2024 and the only thing that changed was my member ID number. My first appointment for the year 2024 was April 2nd. I was informed via text message TODAY, April 4th from John that they needed a copy of my insurance card, I sent it. I received a follow up message they do not accept my insurance anymore. Mind you I’ve been with the Prime for over a year so I’ve had the same insurance.. John informs me that I have a bill of $180 dollars due to being out of network! Seriously? Why was I not informed ahead of time BEFORE my appointment that I was going to have to pay out of pocket or they dropped my insurance carrier. I work for a medical office, I am baffled that they do not even check insurances prior to appointments! If a patient of ours is not in network we inform them of their options. We run insurances prior to appointments AWAYS! I truly feel sorry for other patients that get taken advantage of. Lindsey the billing manager sounded like a broken record. Never ONCE apologized only kept stating over and over how it was my responsibility. The sad thing is my office has 7 Providers and we refer patients to Prime weekly, NEVER AGAIN! I hope Dean sees this message and I hope he understands how their billing department screws patients over! $180 dollars sounds like chump change to some but to me it’s the principal. Take responsibility for y’all’s error! I will be contacting the better business bureau and will share this information wherever I can! If taking them to court is feasible I’ll do that as well! Oh and mind you she stated it’s a policy and patients sign consents regarding this, I haven’t signed any paperwork in over a year! Less

I suffer from bipolar, and they helped me turn my life around. Shoutout to Heidi for getting me on the right medication. Can’t wait to expand my journey with them!

Prime Psychiatry started off as a good experience dealing with anxiety, panic disorder and depression but then devolved into one where they were no longer willing to help me with treatments beyond medications and TMS. I can only speak for my experience with Jennifer S at the Frisco location. Case in point: My insurance will pay for an investigational therapy for anxiety and depression, both of w... More

Prime Psychiatry started off as a good experience dealing with anxiety, panic disorder and depression but then devolved into one where they were no longer willing to help me with treatments beyond medications and TMS. I can only speak for my experience with Jennifer S at the Frisco location. Case in point: My insurance will pay for an investigational therapy for anxiety and depression, both of which were diagnosed by my Prime Psychiatry provider, however, they refuse to offer a referral for such treatment because it's not FDA approved. Further, they decided the risks were too great, rather than letting me decide for myself what risks I am willing to take to regain health. Instead, Prime tries to push off responsibility of referral to other providers I'm seeing who have NOTHING to do with anxiety or depression diagnoses. This is absurd. The diagnosing entity would need to provide a referral for such therapy, no one else. It is my opinion Prime Psych will willingly milk your insurance company to death, but when you want to push for other treatments that are investigational, THEY decide for YOU whether risks are acceptable or not. My experience has been let's medicate you to death till you are zombie-like and "see how it goes". I would not recommend this practice at all for people who are seriously needing help beyond Prime's practice of pushing TMS, medications and Spravato. Less

Prime Psychiatry has done an excellent job of handling my psych med needs over the last several years. They are attentive and available when you need them.

Tele health appt cancelled 14 minutes after due to start, daughter sat waiting for 30 minutes. Prescription needed to be refilled, so we spent the evening trying to find an alternative solution as in the past online requests have taken many days for responses.

Jolyn is an exceptional therapist who has made a profound impact on my life. From the moment I began treatment with her, I felt welcomed and understood. Her compassionate demeanor and genuine concern for my well-being immediately put me at ease. What truly sets Jolyn apart from others is her unwavering dedication to her patients. She goes above and beyond to ensure that I feel supported and emp... More

Jolyn is an exceptional therapist who has made a profound impact on my life. From the moment I began treatment with her, I felt welcomed and understood. Her compassionate demeanor and genuine concern for my well-being immediately put me at ease. What truly sets Jolyn apart from others is her unwavering dedication to her patients. She goes above and beyond to ensure that I feel supported and empowered throughout my journey to mental wellness. Her encouragement and empathy have been a source of strength for me, and I am grateful to have her as my MH Nurse Practitioner. Less

The staff at Prime are absolutely wonderful! I’m always pulled back quickly for my appointments, and made to feel comfortable! Daphne takes care of me for my treatments, and she is so kind and caring!! I enjoy getting to see her.

Not only is my Psychiatrist amazing but the spravato team is amazing. They are always smiling and helpful. The Spravato team is always understanding and there for me, no matter what I need

This place is amazing!! 5 stars For the first time in my life I have seen improvements in my mental health and weight management as a person with diagnosed ADHD. The customer service is absolutely outstanding. The reception team is very good. I would recommend this place to anyone needing medication management.

Been with my doc for at least six (6) years and have been very pleased with the quality of support and guidance. A lot has to do also with the little things. Prescriptions being filled on time or quickly when I forgot, they came through. Not being late for the video session like all my other medical doctors are. I would recommend these folks.

I can’t say enough amazing thins about this practice. The therapists are attentive and helpful. Kim Gardener has been a lifesaver for me! She is the best one yet!!

Nothing but positive experiences

Run your card without telling or asking, never refill your prescriptions on time even when given the asked week advance notice, treat you like a number. If you’re looking for personalized, individual treatment with a provider who genuinely cares, do not go here. They just want your money. I don’t have insurance so finding a provider who spends more than 5 minutes of a $200 telehealth call with m... More

Run your card without telling or asking, never refill your prescriptions on time even when given the asked week advance notice, treat you like a number. If you’re looking for personalized, individual treatment with a provider who genuinely cares, do not go here. They just want your money. I don’t have insurance so finding a provider who spends more than 5 minutes of a $200 telehealth call with me is important to me. But apparently not to them. Less

They bill for services not rendered. Went there for brief period for medication management. Unfortunately they also charged for therapy session at same time when there was none zilch nada. No session yet all in between office visits w Physician assistant for Rx help and charge for therapy I never received it was $330 bucks. They scammed the insurance. Big time. This is EXACTLY why health premium... More

They bill for services not rendered. Went there for brief period for medication management. Unfortunately they also charged for therapy session at same time when there was none zilch nada. No session yet all in between office visits w Physician assistant for Rx help and charge for therapy I never received it was $330 bucks. They scammed the insurance. Big time. This is EXACTLY why health premiums are so outrageous now adays. Don’t look to the carriers look to the doctors and facilities as they lie n code wrong alllll the time to increase profits. This is criminal and should be prosecuted as such. Less

I’ve been going to Prime for over a year now. They are great. The front office team is very responsive and my psychiatrist, Heidi, is amazing! She truly listens, is very compassionate and puts a lot of care into making sure my medications are working for me. They also do virtual appointments which are very helpful if you are super busy like me!

The provider is always on time. She is attentive and answers my questions thoroughly. I would recommend Prime Psychiatry to anyone seeking care.

Excellent care. Have had no issues so far.

Heidi is one of my favorite people in the world. Her compassionate one-on-one care and comprehensive pharmacologic knowledge has really changed and improved my daily life. Any time with Heidi is joyful time, and I always look forward to my appointments.

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Important Notification: Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies. If you believe this to be a misunderstanding, we kindly request you to file a complaint seeking the reinstatement of your page prior to its removal from Facebook. Request for Review: https://take.app/verre4 We understand that this situation may impact your ongoing business operations. However, please be informed that if we do not receive a complaint from you, our decision will be final. Your cooperation and understanding are greatly appreciated. Should you have any inquiries or apprehensions, please feel free to reach out to us. Less

I've been with them since July 2022. I've stopped going because the provider was always late to my appointment and you are billed according to the time that you are on the phone, not the the time your psychiatrist is ACTUALLY on the phone. Each session was between 10-15 minutes of her actually being on the phone. The amount I was being charged increased each time in 2023 and from January to Augus... More

I've been with them since July 2022. I've stopped going because the provider was always late to my appointment and you are billed according to the time that you are on the phone, not the the time your psychiatrist is ACTUALLY on the phone. Each session was between 10-15 minutes of her actually being on the phone. The amount I was being charged increased each time in 2023 and from January to August it increased $150. Their explanation "Medical visits are billed through your current insurance policy with the appropriate codes chosen by your provider." I request to switch to in-person visits to the location that is closer to me, hoping that maybe I could control the length of what I'm billed for and they denied my request, telling me I needed to continue with telehealth and that I moved is not a reason to change. Terrible business practice but my psychiatrist said she has 100's of patients so losing one won't bother them. Less

They don't care about people, all they care about is money. Watch your credit card, they will save the number (insecurely and in violation of PCI standards) and charge it whenever they want without your authorization.

I have been seeing Dr. A since I moved to TX. 6 years ago. He is an amazing Dr. !! Kind, caring and empathetic. I have had Dr.’s in the past, so I can speak from experience, he is really exceptional and I am so grateful that I found him. His help has made a difference.

I have probably been in therapy for 10+ years with some progress but never really got into the hard stuff. Kimberly Williams has been so beyond helpful in my journey to healing myself. She has been a breathe of fresh air and consistent and I will be forever grateful for our talks. Thank you so much for all that you do.

Dr. Kosi has helped me immensely. Grateful for her expertise.

I have enjoyed and benefited from my therapy sessions with Kim. Thank you!

Prime has been very helpful to me and My family proper help for me prescribing, proper medication, thank you, prime psychiatry.

Dr. Sabrina is wonderful!

Kim is excellent because of her consistency. I SOOO appreciate this about her. The effort she expends to provide me great customer service....Whew...it's refreshing and I'm so thankful for her!!!

Great experience , very professionals and helpful .

They are amazing.

My provider and I have a 5 yr. working relationship. Since then, I’ve relocated out of state and now reside 200 miles from her office. Since 2019, the biggest disruption to our society is attributable to Covid. My provider was/is always available (24/7) to support my lifestyle.

Jennifer is the most amazing person I’ve ever met! She helped me go from absolute mess to normal and happy again.

Warm and compassionate, my Dr has been incredible taking small steps to find what works best for me! In 6 months they have always been available when I needed them

The staff is always kind, caring, and willing to listen. I would recommend them to anyone.

DR. Gardner was amazing. She met all of my needs.

Heidi is so friendly and caring in our meetings, and has great recommendations to figure out the best treatments. I’m so grateful to be her patient. The front desk and office staff are responsive and supportive, and I’m glad we have Klara and OnPatient to communicate.

I had a great first visit with my counselor and really felt very comfortable and heard during our time together. I’ll definitely be scheduling another session with her.

My provider is amazing. I am kept informed on appointments and if I have any problems getting on to Telehealth they are available to walk me through my issues.

Edit: There was a satisfying resolution for the most recent billing issue, and the team was committed to making sure things were settled. This has been a massive stressor so I'm hesitant to add stars, but everyone i spoke to was very kind. updated to four stars and hoping my experience was just an outlier. Started seeing a therapist here last year after a short time in inpatient. The therapist I... More

Edit: There was a satisfying resolution for the most recent billing issue, and the team was committed to making sure things were settled. This has been a massive stressor so I'm hesitant to add stars, but everyone i spoke to was very kind. updated to four stars and hoping my experience was just an outlier. Started seeing a therapist here last year after a short time in inpatient. The therapist I saw (Stephanie Kern) got me in contact with a psychiatrist with the practice, Zion Desta, who I saw once. She said I "strongly exhibit symptoms of Borderline Personality Disorder" and that they (the practice? Stephanie said this wasnt true so im unsure what she meant) don't treat BPD so I should seek treatment elsewhere and she wouldnt see me again. I continued therapy with Stephanie who was unable to give me a referral to a different psychiatrist in the practice (rules of the practice, i guess?) She was pleasant to work with but I eventually had to stop getting treated with this practice because they would charge me for sessions in-bulk, at random, and with no warning. I would look at my bank account one day and poof, 75 dollars out for three sessions that I had with her months ago. At one point I got in contact with the billing department to make sure all my dues were paid, along with a thorough list of the charges. It's now 1 year since I've seen Zion Desta and 5 months since I talked to the billing department and I got hit with an email saying I owe $300 for the psychiatrist visit. Completely disappointing that this wasnt handled along with everything else and I've overall had a terrible time with their billing practices. I really don't recommend this practice unless you're able to account for irregular payments. Two stars because Stephanie was kind. Less

Heidi is quite literally the best ever

Dr. Sabrina is amazing, caring very personable and most of all knowledgeable. I recommend this practice 10/10 Great patient approach and she listens and asks questions.

My first appointment with Kimberly Gardner was very good. She was caring and easy to talk to. Overall it was a great experience. 5/5

Completely changed my life

Ive been coming here for the past year now and I don't think I'll ever switch. My psych is so attentive, caring, and genuine. She addresses all my needs and makes my health a priority over all. Highly recommend this practice!

We have been victims of unscrupulous business dealings with this practice. If you are a CASH PAY patient and this comes out of your own pocket, you should not interact with this company. They will not address your concerns or attempt to resolve your issue in any form or fashion. They do not list or publish a contact email address and all appointment emails received are from "no reply" addresses.

The office is very nice and responsive to outreach. Very happy with our provider Heidi.

Dr Gardner is so positive and genuinely wants to help. She really listened to me and I felt so supported and cared about. The video visit made my visit very comfortable and I still felt like Dr Gardner was right there. I cannot recommend Dr Gardner and Prime Psychiatry strongly enough and I hope I get to see her forever.

This was really a reassurance and comforting for me. It’s healthy when my provider shows that he/she care’s about my wellbeing. This was how I felt after my initial visit with my provider, Jolyn Allen. Thank You!

I love my visits with Sabrina! She’s so kind and thoughtful. She always makes me feel so calm and happy. I’m always pleased here and can’t imagine anyone else.

Dean is caring, a great listener, & gives honest, straight forward responses.

I truly love talking to everyone here!!!

I’ve been with my provider for several years. She’s fantastic and it’s always easy dealing with the business side.

Thank you so much for getting me in and genuinely listening to me and my concerns. Everything went smoothly and I feel very positive about my future visits.

Second time they were unable to complete my NAD therapy but I am happy with the staff and doctors these things happen. I just wish I would have rearranged my schedule twice.

Amazing visit. Very supportive, kind and compassionate doctors. Highly recommend

I’ve been going here for years. I highly recommend this place, there are excellent nurses and counselors here!

Great experience as always.

The staff is extraordinary and really cares for their patients. I couldn’t ask for a better team ensure I have everything I need to restore my health. They are very efficient as well. Thanks for caring about your patients .

I’ve been working with Kim at prime for two years and she is wonderful, smart and helps me make informed decisions for my mental health. Highly recommend Prime and Kim.

Dean Cochran is the BEST psychiatrist I have ever been to I highly recommend him! He is very easy to talk to and listens to your needs and really cares about his clients. He’s very intelligent and informative about many different medications. I would also recommend Jennifer G as a counselor she is so sweet and funny, and tough when she needs to be she has helped me through a lot and I’m sure she ... More

Dean Cochran is the BEST psychiatrist I have ever been to I highly recommend him! He is very easy to talk to and listens to your needs and really cares about his clients. He’s very intelligent and informative about many different medications. I would also recommend Jennifer G as a counselor she is so sweet and funny, and tough when she needs to be she has helped me through a lot and I’m sure she can do the same for you. Less

Very professional and easy to communicate with.

I love Maxine, she is so easy to talk to and extremely understanding ❤️ I look forward to my sessions with her and feel better after. She listens to what I say and comes up with the best way to help me with my anxiety and stress. She always remembers what we have talked about in previous sessions so we dont have to start fresh each time. She is a treasure!!

No complaints so far. Nice facility, knowledgeable doctors ( Sandra B and Tina V) and friendly staff. I especially like the option to communicate via text! - Monique Stewart

I didn’t have to wait months or even weeks to get in for my first appointment. I had an appointment the next day. When anyone is deal with mental health. It is extremely important not to have wait for an appointment.

Virtual appointments were conducted in a timely manner. Staff was very helpful

Jennifer is the best!!

I absolutely love this practice and the support they have provided me. They are on-time, understanding, and patient. Kim Gardener is an amazing help to me!

Wonderful Staff. Very comfortable and safe during treatment.

Stephanie is absolutely incredible! Don’t know what i’d do without her!!

I always have a great experience with Prime (specifically Jolyn). They genuinely care about my healthcare.

Jolyn listens well, doesn’t rush, and is very knowledgeable. She’s been a fabulous help to me.

I love Dr. Sabrina!

Love Prime Psychiatry and Dr Air is great, caring and personable!

Excellent experience from day 1, thank you Dr. Cochran.

Dr Sabrina Labvah is an extremely knowledgeable, personable doctor who is very caring & empathetic.

Great service always. Very attentive to my needs in all areas including scheduling and health

Always great to work with Jolyn Allen. Very easy to talk to and very encouraging.

Sandra is the best! I love Prime. They are there for all my needs. I highly recommend them.

Prime Psychiatry is a great help!!

Prime Psychiatry is great. They always send in my medication on time, and if there are any problems getting it filled, they are immediately available to fix it.

The best of the best customer care!

I am severely depressed. I scheduled an appointment with this facility and had to call to reschedule. I did not reschedule due to the way I was treated by the lady who answered the phone who said something under her breathe that I know was rude and directed towards me. I said “excuse me” And she laughed at me. So I asked to speak to someone other than her. Wanted to complain to management b... More

I am severely depressed. I scheduled an appointment with this facility and had to call to reschedule. I did not reschedule due to the way I was treated by the lady who answered the phone who said something under her breathe that I know was rude and directed towards me. I said “excuse me” And she laughed at me. So I asked to speak to someone other than her. Wanted to complain to management but was told I would receive a call back. Never got that call. When people who suffer from depression have to deal with that attitude from a facility that treats depression, wow. I will never go here because of her attitude and no call back from a manager. Every time I see an ad for this, I will blast them on all social media platforms. Less

Prime Psychiatry is an excellent resource. The staff are responsive and make sure I get the help I need regardless if I have an appointment. The providers are kind, thoughtful, and encouraging. I'm very thankful for Prime!

Truly cares and keeps track of my mental health even though I consult only once in 3 months!!

I love the very Professional and caring team at Prime

Very good. She listens and tries to help me Zesta

I've had such wonderful service, even when my schedule gets crazy they have been patient and willing to help

I had a great experience with my Spravato treatment. The 1st treatment felt like it had a lingering trace of anxiety for a few days. By the 2nd treatment, my body seemed to have adjusted to the medication. I have been feeling bursts of energy throughout the week. I'm wondering if it is related to the use of the treatment. I am hopeful.

Love Dr. Air.

Everytime I have either an in office appointment or telehealth it always goes great! Everyone is always so kind and helpful. My provider, Sandra is genuinely concerned and makes sure the treatment she is giving you is working. I am so glad I found Prime Psychiatry!

Therapists are great. The business itself is poor enough to warrant a one-star review. Terrible customer service and deceitful billing practices. Again, to be clear, the therapists are great, but their business model operates in an untrustworthy manner. I recommend going to an individual therapist that doesn’t sit underneath an umbrella system like Prime does.

Most important thing my therapist does is listen intently

Easy conversation, great expertise. Highly recommended

Jolyn is absolutely wonderful! She’s attentive, caring, and makes you feel like you’re her only patient.

I LOVE THIS OFFICE!!! I started my Spravato treatment at a different practice all the way in Addison, and that office was just so awful… I originally switched because Prime was infinitely closer to my house, but after I came in for my first Spravato treatment with them, I really fell in love. They treat their patients so very well, and EVERYONE in the office has been incredibly sweet to me. My on... More

I LOVE THIS OFFICE!!! I started my Spravato treatment at a different practice all the way in Addison, and that office was just so awful… I originally switched because Prime was infinitely closer to my house, but after I came in for my first Spravato treatment with them, I really fell in love. They treat their patients so very well, and EVERYONE in the office has been incredibly sweet to me. My only gripes with them have absolutely nothing to do with any of the staff/doctors, it’s just difficult to call specifically their front office (to be fair, it’s possible that I might be doing it wrong), and paying for my Spravato treatment isn’t super consistent… so take those with a grain of salt!! I genuinely look forward to my treatment every week, and am extremely happy with their service. If you are looking to start Spravato, I 100% recommend Prime Psychiatry. Less

Appointment was on time and Jolyn was very professional and friendly.

Found them by accident, and I am verry glad that I did. The providers are great and the office staff go out of their way to help. Getting appointments is easy and efficient. Definitely recommend.....

Great place to get the help you need. I love Zion because she listens and does truly care for her patients.

Plano location is Horrible shady place the manager was like a 24 year old girl who doesn’t understand the laws of releasing information or any understanding of an ROI she will not release my information to me. It is my documents. I am 30 years old. I’ve been doing this my entire life I even talk to the doctors office that I got it from and they said that it is now primes property and that is my l... More

Plano location is Horrible shady place the manager was like a 24 year old girl who doesn’t understand the laws of releasing information or any understanding of an ROI she will not release my information to me. It is my documents. I am 30 years old. I’ve been doing this my entire life I even talk to the doctors office that I got it from and they said that it is now primes property and that is my legal documents and they can give it to me all they want they could do whatever they want with it. Less

Absolutely love this practice! Kim Gardener is wonderful and has been such a tremendous help!

I’ve been coming to Jolyn for 4 years. She has been amazing! She really listens to the way I’m feeling without any judgement or assumptions. I’ve been to other places that make you feel like a number. But I really Feel like I’m cared about and for! Jolyn is also the best!

Every month even though I pay out of pocket a ton of money!!! It takes 4-5 phone calls a day for an entire week to get them to fill my medication!! This place takes your money and doesn’t care for your mental health medications! Do not use them! I’m currently looking for another provider

The doctors, nurses, staff are all wonderful here. Prompt, attentive, caring, professional and compassionate.

Very understanding and truly care. Sabrina is the absolute BEST!

I had a great experience

Sometimes I feel talked over.

Best psychiatric office, I have been to today!

Dean is AMAZING! Very personable and makes you feel like he’s known you forever.

Always great service. The people really care.

Awesome staff

Provider was very thoughtful of what I was dealing with since last visit back in April.

Kimberly Gardner always listens to what I have to say! She tells me that I know the most about my body and feelings so she respects my thoughts and ideas for treatment. I, in turn, respect her professional council and advice. I never feel rushed, but we don't go over time. I feel like a valued human being and not just her patient!

They are the best ! Doctor Dean Cochran is awsome. Very professional and friendly 👏.

My doctor is really nice and caring

Dr. Dean is amazing. He listened to and answered all my questions and concerns and and made sure all needs are meant.

Jolyn is an amazing psychiatrist, I have had outstanding service from her. She is patient and has worked with me on my care and brought me to a much better place than when I started. I would definitely recommend her.

Had a good experience with TMS.

Very personal and good communication

Great staff that truly care about your well being!

I really like this place so far. My doctor, Jolyn Allen, is really on the ball about messaging, even if I don't have an appointment in the immediate future or past. Super supportive.

Dean Cochran is always open and straightforward and very with his approach. Doesn’t waste mine or his time with chit chat, but does genuinely take interest in my care and life during our sessions and doesn’t just treat me like another person on the other end of the TeleHealth screen.

Maxine Zarbinian is the first Psychiatrist I have had that I feel like cares about me. She listens and is always knowledgeable about what I need. I highly recommend!

After searching for the provider that fits my needs, I am extremely happy with Prime psychiatry. Dr. Gardner is pleasant and friendly and professional and responsive!

Excellent care received from Kimberly Gardner. I have found that she’s a trustworthy professional that is very easy to talk to. I really like that she remembers what we discussed previously without looking at notes. Kimberly is genuine and it makes a difference. Unlike previous care where I felt I was just another ‘patient’, I don’t feel like a number with her. She is attentive and always expla... More

Excellent care received from Kimberly Gardner. I have found that she’s a trustworthy professional that is very easy to talk to. I really like that she remembers what we discussed previously without looking at notes. Kimberly is genuine and it makes a difference. Unlike previous care where I felt I was just another ‘patient’, I don’t feel like a number with her. She is attentive and always explains her recommendations thoroughly. She listens to my concerns and we work together to find the best course of care. I highly recommend Kimberly Gardner and Prime Psychiatry. Less

This place found what I was looking for!

It’s always a great experience.

am very happy to recommend Dr. Okpodo to everybody that truly need help to fix his or her broken relationship. When I found Dr. Okpodo I was in desperate need of bringing my ex lover back. He left me for another woman. It happened so fast and I had no say in the situation at all. He just dumped me after 3 years without no explanation. I contact Dr. Okpodo through his website and he cast a love sp... More

am very happy to recommend Dr. Okpodo to everybody that truly need help to fix his or her broken relationship. When I found Dr. Okpodo I was in desperate need of bringing my ex lover back. He left me for another woman. It happened so fast and I had no say in the situation at all. He just dumped me after 3 years without no explanation. I contact Dr. Okpodo through his website and he cast a love spell to help us get back together. Shortly after he did the spell, my boyfriend started testing me again and felt horrible for what he just put me through. He said that I was the most important person in his life and he knows that now Email how now for urgent help [email protected] Less

Friendly Staff. Zion has been very understanding and friendly. They are great with accommodating to my schedule.

My Dr. makes me feel like my input is being considered and heard. All I’ve ever wanted from a Dr. Highly recommend

Kimberley Gardner is so great! She really knows the perfect med for the need, is personable and shows that she cares about me. She also is open to problem solve non-medical issues like diet. Excellent!

Excellent service.

Hey y'all, Okay yes I go to this Clinic. I have been going maybe two years.This was my first time seeing a psychiatrist. Where I came from seeing doctors like this and admitting that you need help was not allowed. I know people are afraid that they have to admit that they have to deal with depression and other hardships in life.Who wants to talk about stuff like that. I get it.Sometimes we need t... More

Hey y'all, Okay yes I go to this Clinic. I have been going maybe two years.This was my first time seeing a psychiatrist. Where I came from seeing doctors like this and admitting that you need help was not allowed. I know people are afraid that they have to admit that they have to deal with depression and other hardships in life.Who wants to talk about stuff like that. I get it.Sometimes we need to hear from other Human Being experiences, this how we help one another that is going through anything. I have the best Doctor in the world. Dr. Sandra Bialose is very experienced and she takes the time out to see what I need and how we can make it better. I always have questions.And she always got the answers. I wanted to take a moment to express my sincere appreciation for the outstanding care and attention that she has provided me during my medical journey. Her professionalism, expertise, and compassionate approach have made a significant impact on my well-being, and I am truly grateful to have her as my doctor. Her commitment to staying up-to-date with the latest medical advancements and her ability to explain complex medical concepts in a clear and understandable manner have greatly contributed to my confidence in your care. Her thoroughness in diagnosing and treating my health issues has been remarkable, leaving no stone unturned in ensuring the best possible outcomes. What sets her apart is not only her medical expertise but also her genuine concern for her patients' overall well-being. Her compassionate nature and willingness to listen attentively to my concerns have made me feel valued as a patient. Her ability to create a comfortable and trusting environment has been instrumental in my healing process. I Most definitely would recommend this Clinic and for sure Dr. Bialose. Less

Kimberly Gardener is awesome! She really listens and doesn’t discount what I say or how I’m feeling.

Dean is always very friendly and professional! I appreciate his expertise.

Love my doctor that I see for my mental health. I check in every couple months to see if we need to tweak anything. I see Sandra online. Super convenient! The only downfall is getting ahold of anyone when calling for new appointments or med refill. However you can personally message the dr and they get back to you through admin.

A long story but this might help People who are new to this Area and looking for help on Mental issues. My wife have prolonged schizophrenia issues. We moved to Plano recently and I was looking for Psychiatry in this area. I booked appointment with Swati Ellendula as one of my friend gave a reference for her. After 2 weeks when I went there, I found that she does not treat schizophrenia cases. Sh... More

A long story but this might help People who are new to this Area and looking for help on Mental issues. My wife have prolonged schizophrenia issues. We moved to Plano recently and I was looking for Psychiatry in this area. I booked appointment with Swati Ellendula as one of my friend gave a reference for her. After 2 weeks when I went there, I found that she does not treat schizophrenia cases. She referred me to consult Prime Psychiatry. I call the support number and booked the appointment with Dr Oluwatobiloba Odunsi. My wife health was getting worse day by day and just one day before she was unmanageable so I went to ER (Texas Health Parker Road) but those guys did nothing and send back with just sleeping pills. Also they said that to put my wife as inpatient, I need to go through a process that involves approval from judge as my wife was denying to get admitted. I came back to home and somehow managed that day. Next day, I went to Prime Psychiatry and met with Dr Odunsi. She was wondering that how come ER team has release her to go home and she recommended for higher level of assessment. Also wrote as letter to Assessment center for considering my wife to admit. I went to "Carrollton Springs" and after the assessment they admitted my wife. I was surprised when I got a follow up call from Dr. Odunsi to check the status and she said will follow next day again. I have the seen here such a caring Dr. Thank you Mam for helping in such crisis situation. Less

Heidi is great! She asks all the right questions. Glad I found this practice

I was recommended by my past OGGYN to follow up with this place and a specific therapist and as nervous as i was; I am grateful for the referral. My therapist has been great, welcoming and always there for me. She always provides a safe space to share anything without judgement.

I want to thank Doctor Ede coz he is the only herbal doctor that was able to cure my herpes after I got infected with that f**kin disease, I’m happy that’s a thing of the past now. contact Doctor Ede today email [email protected] or call/whatsApp him on +2347054690368 Facebook page https://www.facebook.com/peacehelpmedicalcentre.blog

Good appointment as always!

Everything they do is gear to your well-being. Ty

I have only positive feedback. I absolutely love that I'm treated as important as I feel this always. The staff are super sweet and understanding and Sabrina labvah is the most understanding Dr. Person I consider a friend who listens and is patient with me and is always there when I need her. I don't know what I would do without such an amazing earth angel. Thank all of you for being there and ma... More

I have only positive feedback. I absolutely love that I'm treated as important as I feel this always. The staff are super sweet and understanding and Sabrina labvah is the most understanding Dr. Person I consider a friend who listens and is patient with me and is always there when I need her. I don't know what I would do without such an amazing earth angel. Thank all of you for being there and may y'all all be blessed and know how much I truly appreciate y'all. Thank you Francisca Christina Sanchez Less

Today was the 1st day of my program and I was very impressed with the friendly and helpful manner in which I was treated upon my arrival and during my entire visit. I am looking forward to receiving the positive results this office is recognized for.

Appointments are always on time. I feel comfortable discussing my needs and any changes that are needed. Communication with the staff is friendly and an incredible experience!

A long one. Hope this helps. I have never been with a Facility as long as I have been with Prime Psychiatry. I’ve been working through self care since I was young and the second I connected with my team, (I’ve chosen not to provide the names publicly) you can tell they care and truly use their knowledge to provide that care. It’s not easy to find that nowadays. We all know it. In my experience, t... More

A long one. Hope this helps. I have never been with a Facility as long as I have been with Prime Psychiatry. I’ve been working through self care since I was young and the second I connected with my team, (I’ve chosen not to provide the names publicly) you can tell they care and truly use their knowledge to provide that care. It’s not easy to find that nowadays. We all know it. In my experience, they quickly knew what I needed. It took until I was 30 to finally have those answers. Countless doctors, meds, SO much trial and error due to the stress and demand of doctors, and the unfortunate “move onto the next” experience. Regardless of the difficultly people face with their mental health journeys, for me, I was finally able to get those answers and, accept and understand myself. I will continue to stay here as long as possible. Less

My psychiatrist Miss Diego is awesome

After years of seeing psychiatrists, Prime Psychiatry and Heidi have absolutely provided me with the best care. I highly recommend you contact them if you are in need of an excellent psychiatrist and experienced staff. I’m so thankful I found Prime Psychiatry and Heidi!!

Always a pleasant and informative session

I really like my experience with this place! Sandra has helped me a lot on my journey and i highly appreciate her and her team!!

what a joke serious matter with my adult son came for a follow-up from the hospital. and they wanted payment up front before they would see him ??? what ever happened to people's health first

I'm really not one to write reviews, but the quality of psychiatric care is very important and impacts lives in very lasting ways. I can't speak on any of the several other care providers, but I would like to steer anyone away from Sandra Bialose. 1. The straw that broke the camel's back to make me leave Prime is the apathy and lack of communication. On several occasions, I ran out of medication... More

I'm really not one to write reviews, but the quality of psychiatric care is very important and impacts lives in very lasting ways. I can't speak on any of the several other care providers, but I would like to steer anyone away from Sandra Bialose. 1. The straw that broke the camel's back to make me leave Prime is the apathy and lack of communication. On several occasions, I ran out of medication and was left without for over a week at a time because Sandra would not respond to any of my messages. I understand that the ADHD medication shortage has made things very difficult, but getting in contact with her was almost impossible at times. I would message her in the portal directly, message the front office, call the front office, even call whatever external support line they use that clearly is not based in their physical location. All to no avail. In these situations, I've had an extremely hard time functioning and ended up having to take time off from work. It was clear that Sandra did not care and was very apathetic about it. It baffles me that a medical professional would have zero sense of urgency when their patient is out of a very important medication. (Let me add that when I messaged her to cancel our next appointment since I found a new care provider elsewhere, she canceled it within minutes. Of course, she did not bother messaging me back.) The front desk communication is also inconsistent, although sometimes they do respond quickly. Other times, days go by. 2. Before I was diagnosed with ADHD (by a different psychiatric provider, I will add), Sandra wouldn't listen to my concerns and would even gaslight me. She pushed many different medications on me, some of which have been out for only a few years and have no long term research. When I expressed my discomfort, she would chuckle and make it seem like I was being paranoid. I'm grateful that I stood my ground because I would have ended up very heavily medicated (for the wrong issue!!!). Off the top of my head, I was on at least 6 different antidepressants during my time, most of which were in the time span of only a few months. These different medications and the constant switching made me very ill (couldn't eat, constantly anxious, rapidly lost weight, etc.) When I insisted that I KNEW something else (ADHD) was going on, she just told me that I was a "special case" of treatment resistant depression and needed to try other medications that were increasingly experimental (including esketamine, which I did not feel good about trying at all, especially after learning that it commonly made people worse than they had ever been after a few months of treatment). Anyway, this is a long-winded way of saying that I would not recommended Prime Psychiatry to anyone seeking help. But if you do choose this practice, by all means, avoid Sandra Bialose if you want safe, quality care. Less

I want to start by saying the provider my son sees is wonderful. Definitely not the issue. The billing side of this practice is my issue. On our second visit, we were double billed for time. During the visit, we mentioned that we would be requesting accommodations at school. The provider drafted a letter (form letter in which they basically just changed the patient info) for us to give to th... More

I want to start by saying the provider my son sees is wonderful. Definitely not the issue. The billing side of this practice is my issue. On our second visit, we were double billed for time. During the visit, we mentioned that we would be requesting accommodations at school. The provider drafted a letter (form letter in which they basically just changed the patient info) for us to give to the school. When I got to the front, they charged me $25 for this letter. When I questioned it, since it was done during our visit, and no additional time was spent on writing this letter, the response I got was that it was their policy. I re-read the policy I signed, and it is just vague enough for them to hide behind that reason. So not only did they get paid by my insurance for the visit, but also additionally by me in cash. The first statement I received from them, I sent the office a message that I would pay at my next visit, and that is what happened. After that second visit (the one I mentioned above), I also received a statement message and responded that I would again just pay it at our next visit. They then charged my card for the balance anyway. When I went into the portal to check and make sure I did indeed send that message back to them that I would pay at the next visit, ALL messages are missing. There is no longer any record of any of my messages with the office. When I called the office to ask about the charge, again they hide behind the "it's our policy" excuse. But no explanation for the missing communication records. Again, my provider is wonderful. But the billing practices of this office are dishonest, and double billing for time is illegal. Less

Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs Gavin Silbert, my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Gavin Silbert,contact via; WhatsApp:+1(479)4341714) Email:gavinsilbe... More

Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs Gavin Silbert, my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Gavin Silbert,contact via; WhatsApp:+1(479)4341714) Email:[email protected] Less

Dr. Airuehia and the team are simply the best. I am so glad that I found Prime Psychiatry.

my doctors were amazing, hands down some of the best I have dealt with concerning grief and PTSD. The office staff however all need to be fired! They are indifferent rude and negligent. I have attempted to make a payment to them 3 months in a row just to have them take the money 3 months later and say I never attempted to make any payments. They let us sit in the office for 30 minutes after my hu... More

my doctors were amazing, hands down some of the best I have dealt with concerning grief and PTSD. The office staff however all need to be fired! They are indifferent rude and negligent. I have attempted to make a payment to them 3 months in a row just to have them take the money 3 months later and say I never attempted to make any payments. They let us sit in the office for 30 minutes after my husband and I both separately checked in with a staff member for an appointment that had been canceled by them. They talked to us like we were stupid for not knowing, stating they called and texted regarding the appointment. We had no missed calls no texts or emails. When I left the office that day I canceled all future appointments with them. It was not the first time we had issues with the front staff lying or disregarding our requests. When we had questions regarding our billing (like why each visit had 3 separate charges for a 30 min appointment totaling $300 on top of our copay) no one could answer our questions and no one from billing could be bothered to call us regarding the bill (they had no problem with taking the money off our card though). When I finally get over to billing they tell me that I had never called and never made any payments except for the copay. John was rude and spoke over me while trying to ask questions regarding my bill. I hope that someone reads this and does something about your office staff. you are losing clients that are there because they need help and your doctors are losing clients because of the office staff. I have never been treated so poorly by a medical office in my life. I will do everything I can to make sure that other people are not treated like we were. There are plenty of other reviews with the same concern and you should take them to heart. You can see from my other reviews I am not a "Karen." I don't usually complain about things. I usually give people the benefit of the doubt, but when every interaction with the office staff members is bad every single time there is a cancer in that office. Less

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Fantastic people and treatment! I have had no negative experiences while in the office, and my psychiatrist has been incredible to work with. I’ve been able to dive into my issues and connect on a personal level to try and understand and improve them! The only downside is that calls into the office are almost never answered, and voice messages may not get a response for days, or sometimes at all... More

Fantastic people and treatment! I have had no negative experiences while in the office, and my psychiatrist has been incredible to work with. I’ve been able to dive into my issues and connect on a personal level to try and understand and improve them! The only downside is that calls into the office are almost never answered, and voice messages may not get a response for days, or sometimes at all. This can be extremely troubling if there is a prescription filling issue, or if an appointment needs to be rescheduled. The folks at the front desk are always super warm and helpful once actually connected (or when there in person!), so I have to assume this side of the operation is just understaffed and they simply can’t keep up. It’s hard to drop my review this far, but I really should not need to do as much legwork and repeated dialing is needed to get into contact. When you’re dealing with this line of work, delays mean people may not have access to their prescriptions. Again, I don’t think this is anyone not working hard enough, as when I’m in office everyone is constantly taking calls, so my assumption is that either the system is unoptimized, or there’s just not enough people to handle the volume. Less

Frequently when you call one answers the phone (even though there are 4/5 girls in front office) and you are sent a link to Klara to leave a message there. Rarely does anyone respond to them and they are not forwarded to the provider. It’s pretty frustrating. When I expressed this to them they were not particularly compassionate or concerned. We do like our provider when we see her. She is kind... More

Frequently when you call one answers the phone (even though there are 4/5 girls in front office) and you are sent a link to Klara to leave a message there. Rarely does anyone respond to them and they are not forwarded to the provider. It’s pretty frustrating. When I expressed this to them they were not particularly compassionate or concerned. We do like our provider when we see her. She is kind. Less

Don’t bother

Showed up for a appointment after taking time off- while in office receptionist said she called ! Had zero phone calls besides Sandra the day before for my med check. Sandra is awesome . She also stated I was texted my appointment was canceled - I had 3 texts confirming my appointment but none canceling. Already looking for a new counselor. I can’t handle someone telling me right to my face that ... More

Showed up for a appointment after taking time off- while in office receptionist said she called ! Had zero phone calls besides Sandra the day before for my med check. Sandra is awesome . She also stated I was texted my appointment was canceled - I had 3 texts confirming my appointment but none canceling. Already looking for a new counselor. I can’t handle someone telling me right to my face that they did something when they did not- if I was notified in any way why would I be there? Also don’t send texts to cancel appointments- calling someone is the correct way. Just a warning front desk needs work Less

They can't be bothered to call you.

After receiving a referral here, a week later I have to call them asking about an appointment. Person on the phone sounded like they just woke up from a nap. Horrible first impression

They never answer the phone. Prescriptions are not refilled at the day of the appointment. Imposible to connect with providers when needed.

Kimberley Gardner is one of the nurse practitioners at Prime Psychiatry. I have seen her for a couple of years for medication management. I like her holistic approach. She is flexible and enthusiastic about improving mental health and wellness. She is attentive and listens well. She is also supportive, encouraging, warm and kind, offering options for treatment decisions. I appreciate her help!

I appreciate Dr. Sabrina always being so pleasant and kind. She listens to my concerns and work to modify meds if I have a side effect.

This office has the worst customer service. I had a tele appointment scheduled and I didn’t get a link or a reminder like I did for the first appointment. I called the morning of the day of the appointment to confirm. No answer. I left a message and sent a message in the portal. I get a no show fee. I have tried calling over 7 times and 7 messages to reschedule to get another appointment and get ... More

This office has the worst customer service. I had a tele appointment scheduled and I didn’t get a link or a reminder like I did for the first appointment. I called the morning of the day of the appointment to confirm. No answer. I left a message and sent a message in the portal. I get a no show fee. I have tried calling over 7 times and 7 messages to reschedule to get another appointment and get my prescription refilled. No response. I requested a refund on the no show fee. No response. This is unacceptable for a psychiatrist office. I would never ever recommend this office to anyone. Less

I like both Dr. Gardner and Dr. Kim Williams. BUT the front desk staff is HORRIBLE. The rarely answer calls for established patients. The do not respond to messages. It gets worse by the week. If you don't care about your patients, don't be in the business. I have not found any good Psychiatry offices in Frisco. Really disappointing.

The staff doesn’t answer the phone when you need help with anything. Seems lazy for a place that is mostly telehealth. My refill was submitted for the wrong day 10 days later and I can’t get any response to get it fixed.

Amazing staff! Everyone here has always been professional and kind!! Kimberly Gardner had been so validating. Feeling seen and heard felt hard to come by until I came here and I am so thankful! Also very excited to continue my growth with Kimberly Williams!

The front office staff doesn’t help at all unless they’re trying to collect money from you. I’m already seeing a psychiatrist here and for some reason they won’t answer their phone anytime I call. I’ve also left them multiple messages on the app they use, and it’s been over a week with no response. The psychiatrist I see here is awesome but the front office just stinks and doesn’t want to help.

Dr Sabrina is the best.

Dr. Cochran has been amazing. He takes into consideration what has helped me in the past and works with me to maintain my mental health in the best way possible. I'm truly grateful for Prime Psychiatry and what they've done for me.

I hate leaving bad reviews and this clinic has been good to me in the past. Unfortunately, I've been without a medication that, at this point, is causing severe withdrawal effects and the doctor hasn't responded to me in days. I've contacted my doctor directly via the portal 3-5 times, contacted the front-desk through their texting services, left a voicemail, and am continuing to follow up. This ... More

I hate leaving bad reviews and this clinic has been good to me in the past. Unfortunately, I've been without a medication that, at this point, is causing severe withdrawal effects and the doctor hasn't responded to me in days. I've contacted my doctor directly via the portal 3-5 times, contacted the front-desk through their texting services, left a voicemail, and am continuing to follow up. This has been going on since Wednesday morning, which was the last I heard from my doctor. Now, I have to call multiple times before I can get an answer, and I'm being told different things by whoever actually picks up. It's frustrating being told that I may have to go three more days without the medication I need because my doctor is unresponsive and Monday is a holiday. I don't know what to do. Less

Very helpful and nice. Had no problem whatsoever!

Prime Psychiatry and their staff are great! Dr Labvah and Mrs. Kern have been great to work with. I have experienced great results under their care.

I have been seeing Sandra Bialose for a few months now and I can confidently say she is the best I have ever seen for not only medication management but just overall development of a treatment plan. She listens to every concern and allows me to be part of the solution. She doesn’t push medication and doesn’t force me to take anything I am uncomfortable with. I have been able to tell her multiple ... More

I have been seeing Sandra Bialose for a few months now and I can confidently say she is the best I have ever seen for not only medication management but just overall development of a treatment plan. She listens to every concern and allows me to be part of the solution. She doesn’t push medication and doesn’t force me to take anything I am uncomfortable with. I have been able to tell her multiple times I think I need a dose change and she has been able to talk me through and either find new meds or change the dose. She takes my concerns and fears seriously and actually listens to how I feel so she can help me properly. I have started to actually feel like I am getting my life back. Easy to schedule appointments, had no billing issues and she has not been late to a single appointment, and I truly mean not even a minute late. I can’t recommend her enough. Less

I have been seeing Sandra Bialose (PMHNP-BC) and she is amazing. Really takes the time to listen and understand what you are going through. Cant imagine where I'd be without her. THANK YOU SO MUCH

Sadly I am back for another review and this one is not a 5 star as it was before. The new office team appears to be more polished and have a good resume background( I researched) but that’s a façade. Ruby is her name. She exposed what I have been asking for years and it was shared via our portal communication. I had been wrongfully billed and when she mentioned it I was glad to see it in black an... More

Sadly I am back for another review and this one is not a 5 star as it was before. The new office team appears to be more polished and have a good resume background( I researched) but that’s a façade. Ruby is her name. She exposed what I have been asking for years and it was shared via our portal communication. I had been wrongfully billed and when she mentioned it I was glad to see it in black and white I screenshot it and asked her why was I being billed for counseling services and your office booked/scheduled me for 10 min medicine mgmt? Major price difference. When I was asked to schedule for Councel services, I did. And guess what??? I ended up get a 10 min video call again with a nurse practitioner who still didn’t do as another person mentioned on her. Didn’t send medication refill to pharmacy. Also why was I charged a Dr. Rate and she was a NP? When Ruby realized this had been happening and she gave me info I’d been asking for she changed the subject. I said I can not do business with a Dishonest Company. I said I will notify my insurance provider. She deleted my records right then and there. I’m obsolete in their system now. Is that legal? Now when I call, they have zero records. I needed them transferred to my new Doctor. All of my history was said to be MISSING. I needed this for work, court and potential medical retirement. No records of ME now. I emailed Dr. Air. No response. I emailed Ruby. No response. I filed a complaint with my insurance for billing and services violations. We will wait on the results and move forward after that. What do I want out of this? Honesty. Do the right thing. We went over billing and length of my communications. Surely was not the 45 minutes they billed us. I never I kept asking why does it cost almost 400.00 (what they send to my insurance company) for a 10 minute conversation and a refill. Never an answer. They knew. I could have gone to my primary care for that. My insurance paid majority of that bill and I had to pay my part. Moral of story. Know what you’re billed billed for and what services they are actually providing. Although I asked and was concerned, No one would answer me. Less