based on 321 reviews
The best bakery in Lexington. I get all my cakes from here. My sister-in-law says she never eats wedding cake but the cake at my son’s wedding (the white chocolate raspberry) she said she had two pieces.
I ordered a custom cake for my husband’s birthday four days in advance, consulted with the bakery in person, and prepaid. When I arrived at the prearranged pick up time, NO CAKE had been prepared!!! This is unacceptable! Unprofessional! We now have a birthday party WITHOUT A CAKE! What if it had been a wedding cake? A wedding without A CAKE? DO NOT DEPEND ON THIS BAKERY and let them ruin y... More
I ordered a custom cake for my husband’s birthday four days in advance, consulted with the bakery in person, and prepaid. When I arrived at the prearranged pick up time, NO CAKE had been prepared!!! This is unacceptable! Unprofessional! We now have a birthday party WITHOUT A CAKE! What if it had been a wedding cake? A wedding without A CAKE? DO NOT DEPEND ON THIS BAKERY and let them ruin your day! I never leave negative reviews, but this mistake is unacceptable in every way. I guess I’ll go to Kroger or Sam’s and see if they have anything at the last minute. Thanks for nothing Caramandas. Less
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The first picture is the photo I shared. The second one is the replica made by Caramandas. We did not want to cut the cake because it looked so good. It equally tasted great. Thanks for helping make our daughter's day special.
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Terrible customer service as they only want to email. Was willing to spend whatever I needed to on a birthday cake. They would not even call me to finish the details for ordering when I asked them. Never will be ordering a cake from this company again!
Love ,love the cupcakes 🧁
Apparently the staff at Caramanda's are Star Wars fans, because their kitchen operates a Death Star turbolaser firing test that can absolutely annihilate expectations. Needed a cake for my wife's birthday party and they had it ready on time, and it was damn delicious. That's the bare minimum though; I wouldn't leave a good review for a good cake that's made on time. It was that they followed up w... More
Apparently the staff at Caramanda's are Star Wars fans, because their kitchen operates a Death Star turbolaser firing test that can absolutely annihilate expectations. Needed a cake for my wife's birthday party and they had it ready on time, and it was damn delicious. That's the bare minimum though; I wouldn't leave a good review for a good cake that's made on time. It was that they followed up with me about the email I sent to make sure my cake was the proper color, giving me a phone call and getting down all my instructions to make sure everything was right. It's the level of care in customer interactions that's getting pretty rare post-covid, and I really appreciated. Also, people at the party praised me for this cake like I made and decorated the damn thing myself. It was absolutely gorgeous. Everyone loved the baroque, vintage style piping on the cake. I am the birthday king. Hail Caramanda's! Less
These are not only adorable, but also the best tasting cookies and cupcakes in Lexington. The service is excellent and they are very accommodating. Love the new store location too!
A bakery that truly understands the art of crafting customizable cakes for special events! This bakery has consistently exceeded my expectations with their remarkable creations. From intricate designs to delectable flavors, they have mastered the art of personalization. The cake they crafted for me was truly unique. Instead of getting a birthday cake for my aunt’s 60th we custom ordered a cake ... More
A bakery that truly understands the art of crafting customizable cakes for special events! This bakery has consistently exceeded my expectations with their remarkable creations. From intricate designs to delectable flavors, they have mastered the art of personalization. The cake they crafted for me was truly unique. Instead of getting a birthday cake for my aunt’s 60th we custom ordered a cake to celebrate her recent hole in one on the golf course. Something she preferred to celebrate. Creative and melt-in-your-mouth delicious, I can't recommend them enough! Less
Caramandas did our cakes and cupcakes for our wedding! They did a fabulous job and even delivered the cakes to our venue! They came in a timely fashion, decorated my cake just the way I wanted, and everything tasted delicious! Cannot recommend them enough!!
Caramandas made our wedding cake, grooms cake, and cupcakes and everything turned out delicious! I took them flowers to add to the cake and it looked AMAZING! We both had spice cake for our cakes and it was so delicious! They’re hands down the best!
We have gotten several cakes from caramandas over the years. All have been done beautifully and for a very good price. Would highly recommend to anyone needing a cake.
The cakes and cupcakes here are exceptional but the customer service is horrible.... i had a customized wedding cake did here in 2020, it was good but the service sucked. Graduation cake back in May, it was beautiful and delicious.... service sucked. They offer the small cake for free 1 year anniversary if you buy wedding cake but we did not pick up. Today i purchased a little cake straight off s... More
The cakes and cupcakes here are exceptional but the customer service is horrible.... i had a customized wedding cake did here in 2020, it was good but the service sucked. Graduation cake back in May, it was beautiful and delicious.... service sucked. They offer the small cake for free 1 year anniversary if you buy wedding cake but we did not pick up. Today i purchased a little cake straight off shelf for 3yr anniversary (nothing special or custom) ... i hope its good cause the service was, as usual... unacceptable. I believe I spoke with the owner or manager who had the most rude and unpleasant demeanor ive witnessed. Needless to say, I will not return nor will i recommend! Less
Great location for the new bakery in town, the ambiance and display variety is stunning. There is a special room/space for wedding cake displays, must visit if you’re shopping around for a great wedding cake. They do make custom cake designs whether it be concept or photo printing based.
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I order a wedding cake with very little details and Taylor and Melissa made the perfect cake. I could. Not have asked for a better experience. They were wonderful. Thanks guys for making my fathers wedding perfect !!
Never order a cake from here. I had ordered a cake for my grandfather’s 80th birthday. They called 2 days before the event saying that the designer quit and they could not make the cake to the specific specifications that I had requested. When they called they said to come at a later time to pick up the cake, they had already closed. The did not give a courtesy call or leave any kind of message. ... More
Never order a cake from here. I had ordered a cake for my grandfather’s 80th birthday. They called 2 days before the event saying that the designer quit and they could not make the cake to the specific specifications that I had requested. When they called they said to come at a later time to pick up the cake, they had already closed. The did not give a courtesy call or leave any kind of message. Then one of the employees who worked in the evening time on cakes saw my message that I had posted on the door, came and delivered the cake. The cake came damaged and the design was nothing like I wanted. They completely messed up the cricket field despite me giving them ample pictures showcasing what it looked like. Then they made the soccer field smaller than the rest of the fields for no reason. The words were in the wrong place It was completely wrong. Very disappointed as the cake did not resemble anything that I wanted. The cake did not taste good either. Because we weren’t able to get the cake, we bought a generic cake at Sam’s Club that tasted so much better. If they were not able to make the cake into my specific specifications, they should have told me and I would have gone somewhere else. Talking with management was near impossible and then they blamed us for their mistakes with the cake. Would not give a refund or a discount. The manager said that he would call me back and never did. They are compete frauds. So if you are planning an event, I would not order from them. I would go to Mondelli’s Bake Shop up the street on Pimlico Parkway or even Sam’s Club/Walmart/Kroger because their services and staff are way better. TLDR: Stay away from them as they are frauds and will ruin your event and blame you for their mistakes. The management is terrible. Less
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Ordered a birthday cake for myself just recently. It came out exactly as I envisioned it. The buttercream is amazing, and the carrot cake was divine. Will most likely order again next year.
Amazing customer service. And the cupcakes taste fantastic!
My boyfriend placed a custom quote for a birthday cake through Caramanda's website. He used reference photos and tried to explain what he wanted. They got back to us and completely misinterpreted what we wanted. He is usually working during their business hours, so I called them. Whoever answered the phone was incredibly rude, acted like I was wasting their time, and then hung up on me. We will t... More
My boyfriend placed a custom quote for a birthday cake through Caramanda's website. He used reference photos and tried to explain what he wanted. They got back to us and completely misinterpreted what we wanted. He is usually working during their business hours, so I called them. Whoever answered the phone was incredibly rude, acted like I was wasting their time, and then hung up on me. We will take our business elsewhere. Edit: To the reply below, you can't find it under my name because it wasn't placed under my name, it was my boyfriend who had tried to place an order. Secondly, if you saw what I said, I said I called on his behalf because he works during your business hours. Definitely a copy-paste response. There's no point in calling because after that interaction, we refuse to give you all any business whatsoever now. Less
I want to thank Caramanda’s for helping us with our groomsmen cake. The attention we received was second to none. Coming from Philadelphia, the process was seamless. Oh and the cake was delicious!
Caramanda's made the wedding cake for my daughter's wedding and it was beautiful and delicious. She gave them specifics on the design, which were met beautifully. Many commented on how delicious it was. Highly recommend.
On May 5th, I ordered a surprise birthday cake for my wife. (She had ordered cakes from Caramanda’s for many years, mostly while the shop was on Southland Ave). So, I walked into their Zandale location, and I found a very nice model on display of an 8-inch birthday cake and told the clerk that I wanted one exactly like that one. The cake flavor was to be chocolate with buttercream icing. The cake... More
On May 5th, I ordered a surprise birthday cake for my wife. (She had ordered cakes from Caramanda’s for many years, mostly while the shop was on Southland Ave). So, I walked into their Zandale location, and I found a very nice model on display of an 8-inch birthday cake and told the clerk that I wanted one exactly like that one. The cake flavor was to be chocolate with buttercream icing. The cake was to say: “Happy Birthday Angie” I told the clerk that I know my wife has ordered many cakes from them, however this was a surprise cake for her birthday, and I did not want them to call or text or email her. I told them to only call me, and I gave them my cell phone number. In fact, just before I left the store, I received a text receipt for the cake on my cell phone indicating that yes, they have the correct number to reach me if they needed to. In fact, I was amazed at how much the 8-inch cake cost, however it was a beautiful looking cake and the first one that I had purchased from them. Then on May 12th, my wife received an email from Caramanda’s stating: “Hi Angie, I just left you a voicemail, but in case you didn’t receive it, I’m reaching out to confirm the decoration on the cake. It appears as if you are referencing a cake at Zandale location but were having trouble tracking it down. Please reply to this email to confirm the decoration of your cake before 11 AM tomorrow so we can decorate it. Thank you, Cheree”. Of course, my wife asked me if I ordered the cake, and the answer was yes. So, I answered the email and again stated “8-inch birthday cake, chocolate, with buttercream icing. When I went to pick up the cake the next day, I noticed it was a 10-inch cake and that’s why it cost more. When I inquired why it was a 10-inch cake, I was told, “that’s what I ordered”. The one-star rating is obviously for the treatment and service that I received especially notifying my wife when I went to great lengths to make sure that that didn't happen. The cake was good but a 10-inch cake for just two people to eat wasn’t very economical and more than 1/2 of it went into the garbage. I guess the real moral of the story is: When ordering from Caramanda’s ask for a manager and verify each instruction etc. when ordering from them. I know I will from now on. Less
Extremely disappointed in the appearance of a custom smash cake I ordered for my son’s first birthday. The picture I provided for the quote used fondant for the features, but the cake I received used buttercream icing, which might have been fine if not for the fact that it looks sloppy, unprofessional, and only vaguely like Elmo. The back of the cake had a hole in the icing through which you coul... More
Extremely disappointed in the appearance of a custom smash cake I ordered for my son’s first birthday. The picture I provided for the quote used fondant for the features, but the cake I received used buttercream icing, which might have been fine if not for the fact that it looks sloppy, unprofessional, and only vaguely like Elmo. The back of the cake had a hole in the icing through which you could see cake, and the front had what looked like popped bubbles in the icing. Overall, it looked hastily and poorly decorated. Less
Love the cupcakes so moist
The best customer service ever! My friends and I stopped by and browsed the selection of beautiful treats and got 3 different flavors that we shared. The employee was so nice and helped us decide what to get! Will certainly go back!
We requested a smash cake for my daughters first birthday. Caramanda’s exceeded my expectations and the cake tasted amazing as well! Highly recommend!
Honestly sad to be leaving a poor review for what used to be my favorite place to buy cupcakes. I pulled up to the store around 9:50, the open sign was on but obviously no one was there. The doors were opened at 10:03, and it was obvious the cupcakes were leftovers from Saturday since you’re closed sundays. They just don’t taste or look the same anymore 😣
I ordered a white cake for my nieces 8th birthday and it came out perfectly! Hands down one of the best cakes I’ve ever had, I definitely recommend them! Customer service was awesome and the cashier even added glitter which tied the whole thing together.
called and confirmed a birthday cake order that went "missing" when I arrived to pickup....first and last experience with this business. Horrible experience. Go somewhere else . Keep up the good work !
I ordered a small 6" round for my son's birthday, which falls on a Sunday. When I placed the order I chose the Southland location for a Sunday pickup; I didn't see the hours on the website for the different locations when I selected Southland. When I went in to pay for the cake in advance this past Tuesday, Sheryl was SO accommodating and transferred the cake from the Richmond Rd location to Sout... More
I ordered a small 6" round for my son's birthday, which falls on a Sunday. When I placed the order I chose the Southland location for a Sunday pickup; I didn't see the hours on the website for the different locations when I selected Southland. When I went in to pay for the cake in advance this past Tuesday, Sheryl was SO accommodating and transferred the cake from the Richmond Rd location to Southland for a Saturday pickup (today) so I wouldn't have to drive further out of my way. I customer ordered a Toy Story cake and it came out so perfect it screams Toy Story but in such a muted way I'm so excited to celebrate my son's 2nd birthday and will definitely be back for future birthdays. Less
We had an excellent experience. A friend recommended us when we were in a bind for a cake. It turned out perfectly, was beautiful, and my daughter loved it so much. The cake and icing flavors were delicious as well. We will back soon for my son's birthday cake! Thanks!!
I truly appreciated that they took my order around Thanksgiving. The cake was very disappointing. I order the gluten free carmel cake. I have ordered this cake before. Not the same. Cake was dry,too much icing between layers,icing was very sugary,we ended up not eating half of it. I know these were busy times but sadly the quality was not there.
Ordering a custom cake is next to impossible. You have to use their website, which is through a 3rd party. I finally called the Southland shop and was told they couldn't help me until they received my paid invoice through the 3rd party. It's been 2 weeks and I still don't have an accurate quote, therefore no invoice to pay. Sadly, the third -party scheduler through your website is hurting your ... More
Ordering a custom cake is next to impossible. You have to use their website, which is through a 3rd party. I finally called the Southland shop and was told they couldn't help me until they received my paid invoice through the 3rd party. It's been 2 weeks and I still don't have an accurate quote, therefore no invoice to pay. Sadly, the third -party scheduler through your website is hurting your business. Zero customer service and it shouldn't be this difficult to order a child's birthday cake. Perhaps my order is not important or large enough. Disappointed! Less
I have debated on posting this. But after taking time to think it over, I’m posting hoping it doesn’t happen to someone else. I placed an order for my daughters smash cake (1st birthday) to be made back August 4th. I called first to ask how to place the order cause I saw that it was a little different from when I bought my first daughters smash cake a year prior. They told me to fill out a form a... More
I have debated on posting this. But after taking time to think it over, I’m posting hoping it doesn’t happen to someone else. I placed an order for my daughters smash cake (1st birthday) to be made back August 4th. I called first to ask how to place the order cause I saw that it was a little different from when I bought my first daughters smash cake a year prior. They told me to fill out a form and send in. So I did as told. All I wanted was a simple blush pink cake. Today, November 4th, I went to pick up the cake as my daughters party is tomorrow. When I arrived they had not made the cake. They found my inquiry but they don’t know what happened. I’ve tried to see this at a different angle to give them the benefit of the doubt cause I have always been pleased with them in the past. Yes I ordered 3 ish months in advance, but I didn’t want to wait to late and then them get booked and my daughter not get a smash cake from them. (Even though my daughter still didn’t get a smash cake). And then I thought maybe I should’ve called 2 weeks ago to follow up on my daughters cake being made. But then again that’s not my responsibility. The customer shouldn’t have to do follow ups when they have filled out a request form for a cake to be made. So I asked if there was anyway they could have a cake made by tomorrow. They said no, so I asked if they had any cakes already made that I could buy, and they also said no. So I asked if they could recommend anyone that could make a last minute cake as seeing that’s where I was at. And that they were able to do. Thankfully Mondellis was able to make me a cake last minute. Caramandas has lost a long time customer. Less
Caramanda's made a delicious cake for our wedding! However, we had a really difficult time communicating with them. It was hard to get ahold of someone by phone, and, when we did, they could not always help us. Contrary to our other vendors, the staff was often curt and less than helpful. We also very little control over what the cake looked like. We received a very basic description, but no more... More
Caramanda's made a delicious cake for our wedding! However, we had a really difficult time communicating with them. It was hard to get ahold of someone by phone, and, when we did, they could not always help us. Contrary to our other vendors, the staff was often curt and less than helpful. We also very little control over what the cake looked like. We received a very basic description, but no more. Photo credit--Rebecca Merrill Less
Not good cake.
I was so excited to eat the cupcakes I bought today. Spent $14.00 for 4 different kinds of cupcakes. Got home and was so disappointed. The bourbon one only had a very slight hint of bourbon flavor, the raspberry one had an overpowering artificial raspberry flavor, the chocolate one tasted like it had Pillsbury chocolate icing on it and the coconut one I liked a little. Wished the coconut wasn't s... More
I was so excited to eat the cupcakes I bought today. Spent $14.00 for 4 different kinds of cupcakes. Got home and was so disappointed. The bourbon one only had a very slight hint of bourbon flavor, the raspberry one had an overpowering artificial raspberry flavor, the chocolate one tasted like it had Pillsbury chocolate icing on it and the coconut one I liked a little. Wished the coconut wasn't so hard. All of the cakes were very dry. I hate to spend that kind of money for something that is so bad. Less
Angel was really helpful with my fiancé and I today as we were fumbling trying to decide from all of the decadent goodies! She was very patient and kind; great customer service.
As we'd say back in Boston, these are "wicked good!"
Ordered cupcakes for my 3yr twin great grandson's birthday. They were a huge success. Everyone especially the twins. Will be ordering again
My daughter loved her birthday cake. It tasted great and she said it was perfect. Our request was for black icing, white skull and red horns. What we got looked better than I pictured in my head. Thank you so much!
I can't even begin to rave enough about this bakery. They made a special order birthday cake for my daughter's Sweet 16, and it turned out amazing. The price was a bit steep, but the cake was delicious and perfect. They were incredibly responsive and utterly friendly and helpful. I sent them a screenshot of the cake I wanted, and they gave me a perfect cake back right on time. Thanks for making a... More
I can't even begin to rave enough about this bakery. They made a special order birthday cake for my daughter's Sweet 16, and it turned out amazing. The price was a bit steep, but the cake was delicious and perfect. They were incredibly responsive and utterly friendly and helpful. I sent them a screenshot of the cake I wanted, and they gave me a perfect cake back right on time. Thanks for making a great celebration even better! (We got a red velvet cake, and it was absolutely perfect and delicious.) Less
I ordered a one tier white cake (for my small wedding ceremony) similar to the photo attached. Very simple. I even said, you may add whatever berries are available and no need for decorations or fancy icing. The wedding day came and.. the next photo was what they gave us upon pick up the day of, a PINK cake with our names on it. I wanted to cry so bad but I didn’t allow this to ruin our lovely da... More
I ordered a one tier white cake (for my small wedding ceremony) similar to the photo attached. Very simple. I even said, you may add whatever berries are available and no need for decorations or fancy icing. The wedding day came and.. the next photo was what they gave us upon pick up the day of, a PINK cake with our names on it. I wanted to cry so bad but I didn’t allow this to ruin our lovely day but I was pretty disappointed. I sent an email, no response. I privately messaged on instagram, no response (but they saw my inquiry and they were actively posting). So I had no choice but to comment on one of their posts, and they blocked me. Rude. Never ever again - for any occasion for that matter. Less
Best cupcakes, ever!
You guys have gotten a great decorator! Casey made my cake perfect as usual! I recommend her to everyone needing a cake!!! I hope Caramandas realizes what an amazing decorator you all have gotten! ❤️
There was nothing extraordinary about the cupcakes ..flavors were ok, size and icing was too small for the cost of each one.! Disappointing 😔
Custom cakes. White chocolate raspberry cake with raspberry buttercream icing layered and buttercream icing surrounding the cake.
Just had the worst experience here. Have used them for years for events but today was a surprise bday party. Picked them up and they had the wrong icing on them. They said give them 10 min and they could fix. They put the correct icing on and they told me the cupcakes were secured on the board with icing but 3 had icing so soft and were not secured and were ruined before they even made it home. T... More
Just had the worst experience here. Have used them for years for events but today was a surprise bday party. Picked them up and they had the wrong icing on them. They said give them 10 min and they could fix. They put the correct icing on and they told me the cupcakes were secured on the board with icing but 3 had icing so soft and were not secured and were ruined before they even made it home. They failed to discount the 75 I paid and would only replace 3 ruined cupcakes at regular cost for the 3 additional. Horrible customer service and overpriced for what I ordered that looked nothing like the pic I supplied. Super disappointing. Will find some place else for birthdays and events in the future. Less
Ordered a custom cake for a work party with a sketch of how I imagined it. They did a fantastic job. The cake itself was delicious. It was a huge hit in general. Thank you
My husband had this custom cake made for me for my 30th birthday. The cake was beautiful and so delicious! They did an amazing job! I can’t wait to order from them in the future!
Staff was kind by helping me choose the right flavor. Highly recommend
Absolutely horrible and I will never give this place my money again, nor recommend them to anyone. I have ordered SEVERAL cakes here over the years and have been very satisfied. However, I just recently ordered a special made cake (gluten free as always) for my birthday bc of my 9 yo daughter who must be gluten free. They even called to specify and confirm the order. Well, turns out when we cut t... More
Absolutely horrible and I will never give this place my money again, nor recommend them to anyone. I have ordered SEVERAL cakes here over the years and have been very satisfied. However, I just recently ordered a special made cake (gluten free as always) for my birthday bc of my 9 yo daughter who must be gluten free. They even called to specify and confirm the order. Well, turns out when we cut the cake it WAS NOT gluten free and my daughter could not have any of my birthday cake. I have called, texted, and emailed for the past week and a half WITH NO RESPONSE after being told the customer service manager would contact me. Nothing. Extremely disappointed and will never order here again. Such poor service. Less
Delicious cakes. I would definitely recommend them for everyone
Enjoyed the top layer of our wedding cake for our third anniversary tonight—White Chocolate Raspberry with Cream Cheese frosting layers and Buttercream outside. A free First Anniversary cake was part of our package at Caramanda's when we married. But a year later, we were smack in the middle of Covid shutdowns, and we didn’t want to ask a small business owner to give us a free cake. When I went... More
Enjoyed the top layer of our wedding cake for our third anniversary tonight—White Chocolate Raspberry with Cream Cheese frosting layers and Buttercream outside. A free First Anniversary cake was part of our package at Caramanda's when we married. But a year later, we were smack in the middle of Covid shutdowns, and we didn’t want to ask a small business owner to give us a free cake. When I went to pay for a replica cake last week, they honored the one-year cake offer. Amazing way to do business. Plus, IT’S AMAZING CAKE!!!! They’re now my confectionery go-to. Less
We ordered a custom cake for our little girl’s Tangled birthday and it looked exactly like I wanted it to! And it also tasted amazing! We will definitely be ordering more from Caramanda’s!
The best customer service! Everyone we was in contact with was amazing and so helpful! And that cake….omg! It was delicious! Caramanda’s will definitely be our go to place from here on out!
Great customer service and delicious cake! The cake you made for us is beautiful and perfect for Easter!
I’ve been asking for Caramanda’s cakes since I was a young adult for a reason— they’re delicious. Customer service is amazing, too.
I needed an American flag cake for a citizenship party. Ordered from Caramanda's Southland location and couldn't have been more pleased. Beautifully done and tasted great!
chocolate chip cake, chocolate buttercream between layers, tinted buttercream outside- so tasty! we loved it!
I will no longer be using this bakery. They didn’t even make my birthday cake that was ordered, I came to pick up the birthday cake and they didn’t even have my order although I had an email confirmation. The lady working at the counter didn’t even offer another cake or alternative. The time before this the wrong size cake was made. I had ordered a sheet cake for 40 people and was given a round 8... More
I will no longer be using this bakery. They didn’t even make my birthday cake that was ordered, I came to pick up the birthday cake and they didn’t even have my order although I had an email confirmation. The lady working at the counter didn’t even offer another cake or alternative. The time before this the wrong size cake was made. I had ordered a sheet cake for 40 people and was given a round 8 inch cake. Less
Our family has been using Caramanda’s for years for my wife’s birthday cake. This year, for the first time, the cake was incorrect. I called and spoke with Grace and explained what was wrong. She immediately started to figure out how to make it right for us. Amazing cakes and amazing customer service. I cannot praise them enough. Thank you Grace and thank you Caramanda’s!!!
All I can say is…. AMAZING! Been coming here for about 8 years. Our favorite amongst the other cupcake bakery’s nearby. ❤️. The icing is perfect, not too sweet and so flavorful. The taste, just what the name is! Be prepared to be hit with peanut butter pieces and champagne lol.
Caramanda's Bake Shoppe was wonderful to work for ordering a wedding cake! Caramanda's confirmed the order two weeks before the wedding date and Jessie, who delivered the cake informed me when she was on her way to the venue with the cake. The cake was delivered on time and the bakers decorated the cake elegantly with our fresh flowers. Everyone was a joy to work with and communication was easy. ... More
Caramanda's Bake Shoppe was wonderful to work for ordering a wedding cake! Caramanda's confirmed the order two weeks before the wedding date and Jessie, who delivered the cake informed me when she was on her way to the venue with the cake. The cake was delivered on time and the bakers decorated the cake elegantly with our fresh flowers. Everyone was a joy to work with and communication was easy. They also brought a box to save the top tier and the wedding cake includes an anniversary cake for the bride and groom. The white chocolate raspberry wedding cake was beautiful and delicious! Less
Great Customer Service. Excellent Selection of Different Types of Cupcakes and Bakery Goods. Enjoyed 4 Different Cupcakes including the Key Lime Cheesecake ... LOVE LOVED Snickerdoodle Cookies ... My Favorite... Great Money Value Great Spot for Sweet Treat ...
Awesome cupcakes! Visited for the first time today and was really impressed with the variety of cupcakes they had in stock. Good price point and really good flavors. I had no idea they did custom cakes but the pricing also looks very reasonable on those as well and the display cakes are SO cute! It looks like they do mini-cakes as well (the new-ish trend of a mini cake decorated in the same way a... More
Awesome cupcakes! Visited for the first time today and was really impressed with the variety of cupcakes they had in stock. Good price point and really good flavors. I had no idea they did custom cakes but the pricing also looks very reasonable on those as well and the display cakes are SO cute! It looks like they do mini-cakes as well (the new-ish trend of a mini cake decorated in the same way as a full-sized cake) which is really neat if you want a professional cake but don't need or want a gigantic one. Less
y'all are amazing I was speachless
Very hard to order a cake from them. It’s lime they don’t need the business. Customer service is non-existent.
I called them on 12/14 to place an order a for a birthday party on 12/15. Whoever answered the phone, said I have to order online or order by text. I tried to order online and could not get their site because their web hosting is terrible and won’t load. I kept trying for an hour and could not get on so gave up on that. Now I’m 90 mins in and I’ve called and tried on line and still no cake order.... More
I called them on 12/14 to place an order a for a birthday party on 12/15. Whoever answered the phone, said I have to order online or order by text. I tried to order online and could not get their site because their web hosting is terrible and won’t load. I kept trying for an hour and could not get on so gave up on that. Now I’m 90 mins in and I’ve called and tried on line and still no cake order. So I tried the 3rd method, I sent them a text saying what I wanted to order a cake for tomorrow. I got a form text back that said click here to order, which took me to the same website that wouldn’t load. after crashing three or four times during the order, it seemed to be complete. I had selected 12/15 on the calendar, to be picked up at Richmond Road. So I paid for the cake and when the order was done, it says pick up at Southland. I think ok, maybe it is baked there, that’s fine. Then we go to pick up the cake and they tell us the cake was ordered for 1/4/2022. Nowhere on order receipt or on the email does it say the delivery date (seems that wouldn’t be too hard). I have a text from the original text saying that I wanted to order it for tomorrow which was 12/15. we get there and they have no cake, and they tell us they can’t refund our money for 72 hours because of some administrative reason. We decide just OK will get some red velvet cupcakes, but as you’ve seen in other reviews, the customer service was terrible, they were not accepting any responsibility and they were making a big deal about giving us back the $48 for a cake they never made. They did give us a refund, because we protested loudly, but because of their hostile attitude, we just left and didn’t buy anything. Definitely not interested in doing with them again. Fix you e-commerce and customer service!! Less
Brought my little girl for a sweet treat after her last day at PK
This place has fallen apart in aesthetics since their lead decorators left. I asked for a cake with rainbow colors and got pastels at best. The leaves around the roses looks more like a poorly mowed lawn. I left 2 stars because we haven’t tasted it yet and I can only assume the owner was competent enough to keep the recipe the same.
I have used Caramanda's for several events, the most recent of which was our wedding! They are always so easy to work with, very professional, great expertise/advice, and produce beautiful work that won't break the bank! The wedding cake they made for us really elevated our elegant little backyard wedding, and it was so delicious that nearly everyone had two pieces, and nearly a third of our 20 s... More
I have used Caramanda's for several events, the most recent of which was our wedding! They are always so easy to work with, very professional, great expertise/advice, and produce beautiful work that won't break the bank! The wedding cake they made for us really elevated our elegant little backyard wedding, and it was so delicious that nearly everyone had two pieces, and nearly a third of our 20 some guests had three or more pieces! We chose the pink champagne cake with vanilla buttercream for our bottom tier, and chocolate cake with cappuccino buttercream for our top tier. Less
Caramanda’s made the cake for my daughter’s wedding. It was gorgeous and delicious. The staff was so accommodating and helpful. We were so glad we went here!
I’ve always ordered from caramandas. I ordered a cake recently, a standard cake off of their website and although it tasted delicious the decorations We’re not up to their normal standard, The fondant and the icing did not match per the website pictures. And more importantly the staff did not seem to care much that I was dissatisfied and what was one of the ugliest cakes I’ve ever received from... More
I’ve always ordered from caramandas. I ordered a cake recently, a standard cake off of their website and although it tasted delicious the decorations We’re not up to their normal standard, The fondant and the icing did not match per the website pictures. And more importantly the staff did not seem to care much that I was dissatisfied and what was one of the ugliest cakes I’ve ever received from them. Less
Absolutely love this bake shop! Really understood what I wanted, great to work with! Caramandas will be my go to bake shop!
I had purchased a cake for my daughter's birthday. I was very pleased with it and so were my guest. Oh, and it tasted fantastic! I was disappointed that there wasn't any cake left over from the party. I wanted to take a bit home to eat a slice while my kids were asleep 😩
The cake we wanted and the cake we got were nothing alike, the colors were not right it was suppose to be maroon and right alternated set up like the teal and white one in this picture. They made it right and refunded the money but that didn’t help the fact that this whole part of our wedding was ruined 💔
These cupcakes were $30!!! They were embarrassing Luckily I got my money back. I thought this was supposed to be a bake shop. This work is juvenile. There is no uniformity The only thing consistent about the writing is, it is consistently bad. When confronted w the appearance, both employees said the cupcakes didn’t look good. And blamed someone else, who did the decorating. If they knew they di... More
These cupcakes were $30!!! They were embarrassing Luckily I got my money back. I thought this was supposed to be a bake shop. This work is juvenile. There is no uniformity The only thing consistent about the writing is, it is consistently bad. When confronted w the appearance, both employees said the cupcakes didn’t look good. And blamed someone else, who did the decorating. If they knew they didn’t look good, then why did they serve them! They offered to let us keep the cupcakes, and we declined. I say that so you know it wasn’t about free food. Luckily Kroger bakery saved the day. Their product was beautiful, more cake, at half the price. I saved the picture of these cupcakes and I will tell anyone who is looking for a purchase a celebratory cake/cupcakes to stay far far away from Caramandas Less
My nephews cake was so yummy. Not only was it perfect on the outside but delicious on the inside. Thank you.
We ordered a cake for my nieces birthday She wanted a blueberry cake with a rainbow design. I was shocked to find that was a flavor available. We got the lemon butter cream to go Between the layers. The cake was outstanding, great flavor and not overly sweet. Everyone really enjoyed it. I would definitely order from them again.
Highly recommend!!! My birthday cake was simply amazing! It seriously tastes as good as it looks!! The cake was SO beautiful and delicious and I could not be happier with their work😍
Caramanda's did an amazing job! Easy ordering process and got the exact design requested. The cake was beautifully done and delicious!
It’s really sad to see so many bad reviews over miscommunication. I have used caramandas for years for cupcakes and cake orders and they are always amazing! I have never had an issue with pick ups, rude staff or orders that I didn’t like. I will continue to use Caramanda’s for all my special occasion desserts.
Caramandas’s did our wedding cake and cupcakes. They were delicious and the cake was beautiful!
Second cake I have ordered for them and it's maybe the best cake I've ever eaten. It was AMAZING how they styled the cake and hold close it was to the original I'm I gave them 10/10 would recommend. I'll be buying all my sweets from them.
I stopped in to order a cake and was greeted by Morgan Magee at the Southland Drive location. This young lady was polite, bubbly, helpful, funny and should be the poster girl for customer service. I've only been in there twice and service is always awesome. More businesses should have a team like this. I appreciate you and your hard work and the creative flow of the baker's who come up with ... More
I stopped in to order a cake and was greeted by Morgan Magee at the Southland Drive location. This young lady was polite, bubbly, helpful, funny and should be the poster girl for customer service. I've only been in there twice and service is always awesome. More businesses should have a team like this. I appreciate you and your hard work and the creative flow of the baker's who come up with the cake and cupcake designs. Less
This is my first time using caramanda's and we will definitely be back the next time we need a custom cake. I ordered a cake and cupcakes for my daughter's sweet 16 and I couldn't be more pleased with the ease of the website, the attention to detail, the friendliness of the staff or the delicious flavors of both. Items were ready to pick up at the designated time and packaged well for transport
They have very delicious cup cakes. They also seem to have introduced gluten free cakes in 4 different flavors - Vanilla, Strawberry, Caramel & Chocolate Chip
Wish I could post a picture of the birthday cake that made LATE. Not only was the icing melting off but the freaking cake was late.
VERY UNPROFESSIONAL. My niece birthday was this weekend and they said the cake would be ready for pick up on Sunday but once we arrived to get the cake the business was closed. Why would you say someone can pick up an order on a day that you’re closed? Not to mention the manager than being unprofessional and talking down to her father once he brought the issue to their attention. These some Walma... More
VERY UNPROFESSIONAL. My niece birthday was this weekend and they said the cake would be ready for pick up on Sunday but once we arrived to get the cake the business was closed. Why would you say someone can pick up an order on a day that you’re closed? Not to mention the manager than being unprofessional and talking down to her father once he brought the issue to their attention. These some Walmart quality cakes anyway. Less
I ordered a cake for my daughter 11th birthday. It was my first time ordering a cake from Caramandas website. The website allowed me to place a order for Sunday @ noon at the Southland location. I showed up to the southland location, to my surprise they’re closed.Talk to somebody today in was told my money wouldn’t be refunded. My cake was at the Richmond Rd. location, which I did not order from.... More
I ordered a cake for my daughter 11th birthday. It was my first time ordering a cake from Caramandas website. The website allowed me to place a order for Sunday @ noon at the Southland location. I showed up to the southland location, to my surprise they’re closed.Talk to somebody today in was told my money wouldn’t be refunded. My cake was at the Richmond Rd. location, which I did not order from. They had from Tuesday April 6th to inform me of this but did not do so. So April 11th my daughter did without her cake. Will never do business again!! And they called me Rude!!! Less
Order a red velvet cat for a coworker who was leaving kentucky to New York. Sadly, he always made my day better and I am very sad he is kentucky. I am louisville and he worked in lexington. Anyways, he loves golfing so I order a golf cake from this place and had it shipped to his office. Which placing the order was easy and having it delivered to him was the best 🥰 would definitely order from th... More
Order a red velvet cat for a coworker who was leaving kentucky to New York. Sadly, he always made my day better and I am very sad he is kentucky. I am louisville and he worked in lexington. Anyways, he loves golfing so I order a golf cake from this place and had it shipped to his office. Which placing the order was easy and having it delivered to him was the best 🥰 would definitely order from them again He loved it the cake btw! Less
I got a wedding cake tasteing kit and i must say there cakes are moist and the flavors are amazing they won in our book well be ordering our wedding cake here
Horrible customer service, extremely rude and unhelpful. Our cake had an 11 AM pick up time. Wasn’t ready until 3:30. No explanation or apology. The cake collapsed and slid on the cake board on the drive home. We thought maybe it was because the cake was still warm when they attempted to decorate it, turns out it was because there was hardly any cake at all mainly frosting. Calls made to bakery ... More
Horrible customer service, extremely rude and unhelpful. Our cake had an 11 AM pick up time. Wasn’t ready until 3:30. No explanation or apology. The cake collapsed and slid on the cake board on the drive home. We thought maybe it was because the cake was still warm when they attempted to decorate it, turns out it was because there was hardly any cake at all mainly frosting. Calls made to bakery weren’t answered. Left a message and tried texting the number listed with no help. Less
I custom ordered a cake for my daughter and Caramanda's absolutely nailed it again, couldn't be happier with the outcome! It was beautiful and one of the best chocolate cakes we've ever had. I'm looking forward to eating the leftovers. We've been ordering the kid's birthday cakes from here for the last several years, and they've yet to let us down.
The Strawberry cake was out of this world! It was so moist and the icing was tasty! Oh...and the cupcakes were so delicious! Great customer service during an ice storm.
Ordered a King Cake online. Transaction was very easy with no hassle. Picked up the cake and it was gorgeous but didn't fit in the box. Guy actually brought it out with the top wide open. Got home and found it was stale. Even tried to cut into it and it was hard as a rock. Attempted several times to call to return it for a refund and the phone just rang. Definitely going to order somewhere else n... More
Ordered a King Cake online. Transaction was very easy with no hassle. Picked up the cake and it was gorgeous but didn't fit in the box. Guy actually brought it out with the top wide open. Got home and found it was stale. Even tried to cut into it and it was hard as a rock. Attempted several times to call to return it for a refund and the phone just rang. Definitely going to order somewhere else next year and check to make sure what I'm getting is fresh. Less
Baked and delivered my son a birthday cake. Excellent customer service. Great Cake!
My sister order a birthday cake online. Easy pick up for us. The cake was beautiful and delicious. Cascading flowers on top. Inside: four layers of chocolate cake with chocolate icing between the layers. So rich. So yummy. We’ll be back and would recommend to others. Helpful staff, too.
My cake was delicious, enjoyed every last bite!
This was a very cute little shop. My friends and I just stumbled upon it on our trip to Lexington. It was my birthday! They had some really great treats. Cupcakes, cakes, and cookies. They had a delicious kind of apple stuffed cinnamon crisp. I highly recommend it.
Caramandas did our cake and cupcakes for our November 8, 2020 wedding. They were beautiful and most importantly they were delicious!!
My husband and I went for a cake tasting last summer (2019) and immediately knew this was the bakery we wanted for our September 2020 wedding. I wanted a unique design that would match our wedding colors; Caramanda’s delivered! It was moist and flavorful without being too rich, everything a cake should be. Our guests raved about the taste and the cake was beautiful! Thank you for being such an im... More
My husband and I went for a cake tasting last summer (2019) and immediately knew this was the bakery we wanted for our September 2020 wedding. I wanted a unique design that would match our wedding colors; Caramanda’s delivered! It was moist and flavorful without being too rich, everything a cake should be. Our guests raved about the taste and the cake was beautiful! Thank you for being such an important part of our big day! 💕💕 The Franconias Less
Unfortunately issues arose on our order. We ordered 24 wedding cupcakes,4 days in advance and were told they would be ready at 10 am. I arrived a few minutes prior to my promised time only to find out the order was not ready, and to that fact had not even been started. The 2 very young staff members were easily over there heads, and although they eventually got my order ready, and apologized, the... More
Unfortunately issues arose on our order. We ordered 24 wedding cupcakes,4 days in advance and were told they would be ready at 10 am. I arrived a few minutes prior to my promised time only to find out the order was not ready, and to that fact had not even been started. The 2 very young staff members were easily over there heads, and although they eventually got my order ready, and apologized, they still were clueless when I asked for a discount for issues which I didn't create. The manager did happen to walk in as I attempting to pay, apologized sincerely and gave me a substantial discount, which was unexpected. The cupcakes were delicious, the team was trying to solve my issue, although confused as they were, and the manager did resolve the problem, which extreme professional grace. We'll still use Caramanda's in the future. Less
I ordered a cake for my husbands birthday! Key lime with buttercream icing! I sent a pic of what I wanted and the process was just so smooth! The cake was exactly as I ordered it, and so well made!! Prices are also very reasonable and Staff are super responsive to all messages and correspondence! Thank you so much!
We have ordered Birthday Cakes from the Richmond Rd Location twice...July and September. Both cakes turned out AMAZING!!!!!! Blew Our Minds. We HIGHLY Recommend!!!!! So great we just emailed for a quote on a cake for Oct. Wish I had an option to post the 2 cakes we got but it is on their FB page...July 4th Theme and Ultima Knight Character from Fortnite. THANKS CARAMANDA'S
Giving 3 stars because my first experience with the company was for my gender reveal. The cupcakes were amazing and my host did not mention any issues with picking up or placing the order. Today I was craving the cupcakes so I went on the site and placed a same day pick up order. The site did not mention any time restrictions and allowed me to pick from the bake shoppe of already prepared cupcake... More
Giving 3 stars because my first experience with the company was for my gender reveal. The cupcakes were amazing and my host did not mention any issues with picking up or placing the order. Today I was craving the cupcakes so I went on the site and placed a same day pick up order. The site did not mention any time restrictions and allowed me to pick from the bake shoppe of already prepared cupcakes. I thought that was a great feature. However my experience in the store makes me never want to return, the lady was very rude and was upset that o came to retrieve my order stating it takes 2 hours minimum when ordering online. Again that was not clearly stated on the site and it asked me to customize my pick up time! Secondly, when she brought my order out she did not thank me for my order and still had an attitude with me! That is not the type of establishment I will be spending my money on no matter how well done the cupcakes are. Less
Absolutely amazing! The only place that I get my cakes and cupcakes! Also, Haley is fabulous such a wonderful person. She makes getting a cake so easy!
I am utterly disappointed with Caramanda's bake shop on Richmond Road in Lexington. I ordered a custom cake totaling 130+ dollars for my husband's 50th birthday party. I allowed ample time for them to prepare the cake giving at least 4 weeks prior to the needed date. I misplaced my order form and called ahead to confirm pick up and noted I didn't have my original order form. I was assured it ... More
I am utterly disappointed with Caramanda's bake shop on Richmond Road in Lexington. I ordered a custom cake totaling 130+ dollars for my husband's 50th birthday party. I allowed ample time for them to prepare the cake giving at least 4 weeks prior to the needed date. I misplaced my order form and called ahead to confirm pick up and noted I didn't have my original order form. I was assured it was not needed. I picked the cake up and it was not complete. A fondant stripe detail was left off of the cake. I asked and offered to pay for the stripe to be added. I was told as it wasn't included on the original order, it could not be added. I was disappointed with how the cake looked and am hoping it will at least taste delicious. Less
I am so sad and disappointed about my experience just now. I have ordered several times, with such great experiences in the past. Today I decided to order a cake online for a birthday party tomorrow, just to make it more convenient. All over their website it says Same Day Delivery and Delivery by Door Dash, so I was not aware that it would take 48 hours for a cake. I paid online and about 2 hours... More
I am so sad and disappointed about my experience just now. I have ordered several times, with such great experiences in the past. Today I decided to order a cake online for a birthday party tomorrow, just to make it more convenient. All over their website it says Same Day Delivery and Delivery by Door Dash, so I was not aware that it would take 48 hours for a cake. I paid online and about 2 hours received a voice mail that my cake would not be ready. No other options were offered, no apology, nothing. So I called back, talked to the person who answered, who proceeds to inform me there is a disclaimer that it takes 48 hours for cakes and that 24 hours is for cupcakes and because I clicked that I had read and understood the disclaimer, they will not refund my money! So I have paid $35 for a cake that they can't make for me in time and won't give me a refund! I have never heard of such a thing! I asked to speak to the owner and she said she wasn't working today and that she had to go because she had "other customers to deal with today". I have never had such poor customer service and I can't imagine this is an accurate representation of their business. Less
I contacted Caramanda's Bake Shoppe on a Friday morning. I'm from out of state. I HAD to have a birthday cake that was equal to the task of celebrating my son's 21st birthday...at college, away from his family. I wanted a cake that could carry the whole weight of "being there with you" (though quarantine and confinement required parents and friends to stay away). I had lived in Lex, and I knew o... More
I contacted Caramanda's Bake Shoppe on a Friday morning. I'm from out of state. I HAD to have a birthday cake that was equal to the task of celebrating my son's 21st birthday...at college, away from his family. I wanted a cake that could carry the whole weight of "being there with you" (though quarantine and confinement required parents and friends to stay away). I had lived in Lex, and I knew of ONLY ONE PLACE that made cake artistry, zinging flavor combinations and TLC from its owners and bakers. The owner took the call. Asked how much time she had before my arrival. Although her production was already fixed for the day, the Caramanda's team fit me in. I arrived shortly after closing due to weather... but the owner hung back, delivered this BEAUTIFUL STRAWBERRY GLAZED, STRAWBERRY FILLING, STRAWBERRY CAKE! It was stacked, fragrant and smartly decorated. When I delivered it -- hastily, masked, bag with a waxy "2" and a "1" and HAPPY BIRTHDAY candles (also provided by Caramanda's), -- the look on my son's face was priceless...that, "You did THIS for ME?! It's BEAUTIFUL Dad" look. The phone call on the next day, was the tale of four quad mates who banqueted on the best cake they have ever had! Friends: if you live in Lexington area or even beyond, RUN, DO MOT WALK, and give Caramanda's your business!!! If you want a bakery experience from a baker that treats you like family and friends, make Caramanda's part of your celebration. You'll have a centerpiece that you'll be glad to have in your family's memory book for years to come. My birthday is a week away...I'm plotting how I can get back to Lexington to buy a STRAWBERRY CAKE cake for MY birthday!!!! (All I got was the fragrance and THIS picture). :) Thank you Caramanda's!!! Less
Grace from Caramanda’s waited for my son to return to his dorm (they wouldn’t let her leave the cake) for an extended period of time. It made his day and mine. The cake was also delicious. Thanks so much!
I would HIGHLY RECOMMEND!! They did a fantastic job on the cake I ordered for a birthday party. ABSOLUTELY DELICIOUS
Been going to Caramanda’s for years because they are the best in town. I am never disappointed and satisfied. Thank you Caramanda’s!
We stopped by this location after eating a meal at a nearby restaurant. Such friendly staff and delicious cupcakes! Thank you!!!
We got our wedding cake from Caramanda's. It was beautiful and tasted great! They delivered right to our home (for our COVID wedding). I was so glad we didn't have to worry about the cake on our special day! Thanks, Caramanda's!!
We had a little misunderstanding with our cake Saturday but I must say their customer service was excellent and they went above and beyond correcting the situation. I have used them for several years now, multiple times a year. I am so appreciative and look forward to continuing business with them.
Thank you for helping to make high school graduation so special this year. We ordered a customized school logo white chocolate raspberry cake for our daughter. It was so delicious. Everyone loved it. It might be my favorite cake ever!
Love Caramanda's!
So grateful to Caramanda’s for their understanding! We had to cancel our wedding cake order because the ceremony was cancelled - thanks, Corona virus!! Caramanda’s refunded the price in full. We will be back when we finally get to have a reception! Thank you, Caramanda’s!!
Best Cake’s ever my Girl Loved her B-Day Cake🎂
Absolutely phenomenal in every aspect. We’ve always loved the cupcakes. They made the best birthday cake I’ve ever tasted and it was beautifully decorated. Can’t recommend them highly enough!
this is the first birthday for my son that we've spent without extended family and he was disappointed not to be able to see everyone. thank you for helping to keep things more normal during these uncertain times by delivering a beautifully decorated cake.
Oh my! Yum yum yum pretty much sums up their cakes. They are AWESOME!!
Everything is awesome, great staff. They go above and beyond for there customers. I could never thank them enough for them going out of there way to make my daughters birthday a great day.
Melissa, it was so nice to meet you and your sweet daughter Sunday during the Veterans Park teacher parade! Of course we were six feet + apart. Do you ever make a jam cake at Christmas? I’m anxious to try your pb cookies! Happy to call you my neighbor!
Great homemade tasting cakes and moist. Our favorite is the strawberry cake!
They have done all my cakes from NFL cakes to my daughters birthday cakes. They taste great and look even better.
I had the cupcakes here and they were all really tasty! I tried the strawberry, peanut butter, chocolate, and red velvet. The peanut butter is my favorite so far!
Thank you, what a delicious cake!!!
I love this place. Such good quality. I get cupcakes from here a lot. I love getting emoji cupcakes for my son Meredith. He’s 5 and he loves them.
I LOVE this place! They have the best cakes ever and I have never tasted a cake that was better. Can’t wait for them to make my wedding cake!
Great cupcakes!
Love this place! Everything is delicious and beautifully made. I would recommend it to anybody!
I ordered my wedding cake and cupcakes for different occasions from here and they were both amazing. Very moist and great every time. Will for sure keep ordering from this place.
I recently tried some cupcakes and they were absolutely delicious!
great staff and super good cupcakes:)
loved these cupcakes!
I still haven't had the pleasure of trying their cakes, but their cupcakes are ABSOLUTELY LEGENDARY!!!!! They are able to get the absolute perfect amount of moisture in their cupcakes cake portion with simultaneously causing an explosion of rich flavor in my mouth. Additionally their icing has been to die for. EVERY. SINGLE. CUPCAKE. HAS. BEEN. AMAZING!
Super yummy!!
We ordered our wedding cakes, and cupcakes from Caramanda's and we can't wait for our family and friends to taste them. The staff is very friendly but their cakes and cupcakes are to die for, and their prices can't possibly be beat by anyone.
Absolutely my favorite place to go for any occasion or just because. By far the best frosting and always a good moist cake. The staff is always so friendly and helpful. Always leaving me with a smile on my face.
Beautiful cake! Everyone enjoyed it!
The most amazing bakery I’ve ever been to! The cupcakes are moist and soft, the icing is amazing, and everything is so addictive! We had a custom cake made for a birthday recently and it was divine! The bakery thought of all the little details and I love it! Getting custom cake pops for a birthday coming up and I’m looking forward to eating those babies! Both locations are clean and the staff is ... More
The most amazing bakery I’ve ever been to! The cupcakes are moist and soft, the icing is amazing, and everything is so addictive! We had a custom cake made for a birthday recently and it was divine! The bakery thought of all the little details and I love it! Getting custom cake pops for a birthday coming up and I’m looking forward to eating those babies! Both locations are clean and the staff is friendly. They also do editable printing which I thought was really cool. Cookies, cake, cupcakes, cake pops, and so much more to try! Less
Beautiful, eye appealing sweets with zero flavor. Very clean!
Always have amazing cakes and cupcakes.
amazing decorating, great flavor
Caramanda's did a cake, key lime pie, cheesecake bites and cupcakes for my wedding last Saturday. Everything was beautiful and delicious. Their prices are very reasonable for what you get and we were so happy with the outcome. Everything was delicious and all the desserts were eaten! We received many compliments throughout the night. Highly recommended.
Caramanda's did a cake, key lime pie, cheesecake bites and cupcakes for my wedding last Saturday. Everything was beautiful and delicious. Their prices are very reasonable for what you get and we were so happy with the outcome. Everything was delicious and all the desserts were eaten! We received many compliments throughout the night. Highly recommended.
I came up to visit Family, They bought 2 cakes from here and I fell in love with these guys. Best cakes & cupcakes hands down. I even bought cake & cupcakes to bring back to South Carolina, they made the trip in back with no problem. Still Delicious I wish they would do shipping cause I would love to be able to order for the Holidays.
My sister's Bridal Shower cake was not only very beautiful, but tasted amazing!
Did a Rick and Morty Cake for my 21st birthday. Did an amazing job! Great price and flavor.
I have have gotten several cakes and cupcakes and I am always blown away by the exceptional service and attention to detail they have. Cakes are beautiful and delicious! They are the best people to work with!
Amazing bake shop! I had a previous not so great experience with another baker in Lexington. Finding this place was a God Send! Very Professional and super accommodating! This will be the only place I get my cakes from!!! Love and definitely recommend above all else in the Lexington area!! Update second cake purchased. We picked up our daughters sweet 16 birthday cake. It was $205. This wa... More
Amazing bake shop! I had a previous not so great experience with another baker in Lexington. Finding this place was a God Send! Very Professional and super accommodating! This will be the only place I get my cakes from!!! Love and definitely recommend above all else in the Lexington area!! Update second cake purchased. We picked up our daughters sweet 16 birthday cake. It was $205. This was the location in Richmond Road in Lexington. The box the cake was put in didn’t fit. The box would not close. I did not get to look at the cake before the worker had closed it halfway and put plastic on it. When we got home and took cake out there was a spot messed up on the top. I believe it’s because the box wasn’t the right size and the worked smashed the cake when putting the lid down. The cake was still beautiful, but when you pay $205 for a cake you expect perfection and the cake to fit correctly in the box. I have reached out to Caramandas with our disappointment and we didn’t get an apology, response or anything. I thought I had finally found our go to cake shop. Now on the hunt for a new one. I’m including photos. I would like to update and say they have reached out to me and apologized .I am looking forward to trying some more of their cakes! Less
Got the best birthday cake ever for my daughters 16 birthday
The cupcakes are wonderful! The strawberry cupcakes are my favorite! The staff is very helpful and polite.
The best cupcakes in the state!
Everything is wonderful, especially the strawberry cupcakes! The staff is polite and helpful and the baked items are always perfect!
Delicious cupcakes and great service
Cupcakes taste delicious. Birthday cakes as well. The best in town
Ordered a custom cake for my daughter’s birthday and they were great to work with. Took a lot of care with the details and very accommodating!
We go to Southland frequently for cupcakes, and used to visit the Boston Rd store, so when we needed a dessert for my husband's unit it was a no brainier to go to caramandas. Unfortunately, the military does not run on anyone's time and the order needed to be cancelled. I cancelled my prepaid order 2 days ago and have yet to be offered a refund. The employees said they are not sure of how to even... More
We go to Southland frequently for cupcakes, and used to visit the Boston Rd store, so when we needed a dessert for my husband's unit it was a no brainier to go to caramandas. Unfortunately, the military does not run on anyone's time and the order needed to be cancelled. I cancelled my prepaid order 2 days ago and have yet to be offered a refund. The employees said they are not sure of how to even give a refund and the owner would have to contact me, but it may be a few days! Less
Best cupcakes hands-down
The cupcakes are delicious and the girl was very nice..
For some reason never get a chance to stop in, but it looks really, really good. I'm sure once I do get in , my comments will be just as good if not better.
We ordered a beautiful White Chocolate Raspberry Wedding cake from here and it arrived on time and beautifully. It was exactly what we asked for and de-li-cious! Everyone asked where we ordered from and only had positive remarks.
I love this place with everything in me from the staff to the delicious sweets CARAMANDAS ROCKS DUDE 🤘🏽
We have gotten several of our children’s birthday cakes from here and we are always happy with the design and flavor. The cookies are great too!
Baked goods were quite disappointing, however they were rather expensive. An unfortunate combination!
Yuuuum!
best cupcakes in the Bluegrass. Love the peanut butter ones most
I got my 1 year old her “smash” cake, and it was absolutely perfect! Also got a strawberry cake for the rest of the birthday party. Tasted like heaven! Great customer service with very good pricing.
I recently placed an order for a cake with this place of business. The employees were friendly and very helpful. The cake exceeded all of my expectations. This is beyond a great place to get cupcakes or cake. It is an extraordinary place to purchase cakes and cupcakes.
Coconut cake to die for! I try a new cupcake flavor at every visit. Employees are friendly, courteous and very patience as I make my choice. Always perfectly delicious!!!
We ordered our wedding cake back in July and we paid over $300 for. We went to pick it up on our way to our wedding venue and they had made the completely wrong cake. They tried to blame it on us saying that we didn't order it the way we described until I showed them my original cake order form from July that had all of the details we wanted on our cake. So they take this other cake back (which ... More
We ordered our wedding cake back in July and we paid over $300 for. We went to pick it up on our way to our wedding venue and they had made the completely wrong cake. They tried to blame it on us saying that we didn't order it the way we described until I showed them my original cake order form from July that had all of the details we wanted on our cake. So they take this other cake back (which was just flat cream cheese icing on a small 3 tier cake) and tried to fix it. We had to leave to get to our venue so our brother picked up the cake for us and at first glance it looked much better. Then we get it home open it up and the fondant is falling off and has patches stuck to it where they didn't have enough to go around the whole cake and the bottom tier of the cake was not even the right flavor! We called after the wedding and they STILL tried to say it was our fault and that's the way we ordered it. We demanded our money back but they only want to give half of it. It's been almost 5 days since then and we still have not received our money back. GO SOMEWHERE ELSE. HORRIBLE SERVICE AND EVEN WORSE PRODUCT!! Less
Great bakery! Birthday cakes, 25th anniversary tier cake and always great cupcakes. Try the chocolate bourbon frosting! Yum!
I picked up my daughters 13th birthday cake today and was not only impressed by the quality craftsmanship of the design but the sheer taste and fluffiness of the cake and mousse filling. The chocolate cake was just chocolate enough to be delicious and the mousse was chocolate and creamy. It all tasted so fresh and so good! Definitely, recommend! :)
The cake was awesome!!! We really enjoyed it!!!😁❤️
Love their strawberry cake! Yummy 😋
Caramandas made my wedding cake and cupcakes. They were delicious and the cake was beautiful and exactly what I wanted. Thank you!
It was really good, and the people that run it are so sweet! 10/10 recommendation
I am in love with this place! My best friend got my birthday cake this past year from here, and I've been in love ever since! The cupcakes are always amazing, and their chocolate cake is mouth-watering! I recommend the key lime cupcake-- it never fails to be amazing!
Didn't see as good as their previous location. Tasty cupcakes, sure, but not $3 cupcakes
“Hello” goes a long way. So does my money when your customer service sucks. I’ll get my sweets the long way around you guys.
The location on Richmond Road is the absolute best! The employee was the sweetest �
I love this bakery, I go in as often as I can to just get random cupcakes, this staff however has also baked my daughter's reveal cake, and my wedding cake. They're truly great at their jobs and very friendly
I've always been delighted by Caramanda's service and products. However, this week I was disappointed. I understand that custom designs and orders will be a bit pricy, but being quoted over $50 for a 4-inch smash cake using buttercream icing (and no fondant) seemed a bit excessive. When I asked for a price breakdown, the representative I worked with was defensive and seemed agitated by my questio... More
I've always been delighted by Caramanda's service and products. However, this week I was disappointed. I understand that custom designs and orders will be a bit pricy, but being quoted over $50 for a 4-inch smash cake using buttercream icing (and no fondant) seemed a bit excessive. When I asked for a price breakdown, the representative I worked with was defensive and seemed agitated by my questions. That same day, another boutique cake shop in town (which produces equally delicious and creative cakes) quoted me just $12.00 to create the same item that Caramanda's quoted me over $50 for. Less
Delicious
Words just can not describe just how delicious their white chocolate raspberry cake is. If you've not had it I can't recommend enough.
I have eaten cupcakes from Caramandas but had never had a cake from there and recently bought one to celebrate a birthday. The cupcakes are good, but the cake was 10x better...absolutely delicious. I will definitely buy another cake from Caramandas!
Love their cakes. We only get them twice a year on birthdays but they never disappoint. The best cakes around.
Food was great like always.
Beautiful & delicious cakes and cupcakes!
I am new to Lexington so I wanted to find a good bakery. I had a wonderful experience here. The customer service is great and the cake they made for my boyfriend’s birthday was perfect! He loved it and it was so delicious. I will be back for sure. Thanks again!
Caramanda's made my wedding cake and it tasted great however, they did not ice the cake the way that I asked for and they mixed two flavors of cake on my tiered cake. I asked for white chocolate raspberry for the entire thing and when I cut into and tasted it it was definitely two different shades of pink and one tasted like white chocolate raspberry and the other tasted like their pink champagne... More
Caramanda's made my wedding cake and it tasted great however, they did not ice the cake the way that I asked for and they mixed two flavors of cake on my tiered cake. I asked for white chocolate raspberry for the entire thing and when I cut into and tasted it it was definitely two different shades of pink and one tasted like white chocolate raspberry and the other tasted like their pink champagne flavor. Less
I have been getting Catamanda's since they had their kiosk in the Fayette Mall. Since then I have tried nearly every flavor and loved them. They made a special dragon cake for our baby shower and a wonderful cake for the wedding of my wife and I. I love Catamanda's they are a great local bake shoppe.
Done a good job on are wedding cup cakes are great and the cake was delicious highly recommended
Update: Wonderful customer service for holiday cupcakes today and delicious cakes as well! They really are the finest bakery at a reasonable price in Lexington. We come in from Frankfort to enjoy their cakes! Tremendous and patient help ordering a cake by phone today! Representative was amazingly helpful and friendly, and knowledgeable. They were so highly recommended by several friends and th... More
Update: Wonderful customer service for holiday cupcakes today and delicious cakes as well! They really are the finest bakery at a reasonable price in Lexington. We come in from Frankfort to enjoy their cakes! Tremendous and patient help ordering a cake by phone today! Representative was amazingly helpful and friendly, and knowledgeable. They were so highly recommended by several friends and they've been terrific! Less
We get cakes and cupcakes from them often. They even made our wedding cakes. We love them. If you order custom work be sure to have examples and be very specific about what you want however, as there had been a slight forcing discrepancy with the decorating sometimes.
I've been getting cakes and cupcakes from them for years... every one, every flavour has been amazing. But for my 40th birthday- I wanted a special custom designed cake and so my husband went to them with an idea and they took it and turned it into something beyond my dreams. The level of skill and detail were so superb and perfect for what I had hoped. The awesomeness of the cake doesn't even me... More
I've been getting cakes and cupcakes from them for years... every one, every flavour has been amazing. But for my 40th birthday- I wanted a special custom designed cake and so my husband went to them with an idea and they took it and turned it into something beyond my dreams. The level of skill and detail were so superb and perfect for what I had hoped. The awesomeness of the cake doesn't even mention how delicious the cake was. There is no better bakery in Central KY. Less
So nice and friendly to out of towncustomers! Thanks for beautiful birthday cake!
The cake I ordered from Caramanda's for my sister and brother-in-law's 50th wedding anniversary party was absolutely beautiful and delicious! It was three tiered with white cake and vanilla filling on the first tier, strawberry cake with strawberry filling on the second tier, and the top tier was lemon with lemon filling. The guests enjoyed having a choice of flavors, with many choosing to sample... More
The cake I ordered from Caramanda's for my sister and brother-in-law's 50th wedding anniversary party was absolutely beautiful and delicious! It was three tiered with white cake and vanilla filling on the first tier, strawberry cake with strawberry filling on the second tier, and the top tier was lemon with lemon filling. The guests enjoyed having a choice of flavors, with many choosing to sample all three. It was definitely a hit at the party! I absolutely recommend Caramandas's if you want both beautiful and delicious! Less
Love the lemon, coconut cream, Italian cream, and chocolate salted caramel cupcakes! My dad loves the apple flips, and mom loves the cookies.
I highly recommend their cakes! Not only did our fun cake look exactly like a stack of pancakes, it was absolutely delicious.
I have had several wonderful experiences with Caramanda's! From mini muffins for a brunch event, the occasional afternoon cookie or pastry, to my wedding cake, everything they have made has always been as yummy at it looks. My wedding cake was definitely my favorite: four tiers, each a different delicious flavor, encased in walls of white chocolate, topped with dark chocolate shavings- an elegant... More
I have had several wonderful experiences with Caramanda's! From mini muffins for a brunch event, the occasional afternoon cookie or pastry, to my wedding cake, everything they have made has always been as yummy at it looks. My wedding cake was definitely my favorite: four tiers, each a different delicious flavor, encased in walls of white chocolate, topped with dark chocolate shavings- an elegant chocolate lovers dream! 😍😋. All of our guests raved about how amazing it was! Thanks again! Less
I get all of my cupcakes here
They went above and beyond for my nieces graduation cake. It is the coolest cake ever! They made a replica of the Dr. WHO Booth. My niece was sooooo excited to see it. Skilled very very skilled.
Locally owned and operated bakers specializing in cakes and cupcakes. They did my wedding cake and it was DELICIOUS!
We get these cupcakes a couple of times a year and they are perfect! They have figured out the perfect balance of cake vs. icing!
*Didn't like they will not honor the advertising on Groupon. Drove out of my way for nothing. Never again!
Incredible cupcakes!
I ordered custom cupcakes for a bridal shower. I received many compliments & everyone loved them. They were affordable and look so great.
My family and I love Caramanda's cakes and cupcakes, but the prices have gone up and are starting to become a bit ridiculous. Also, as the price has increased, the size of the cupcakes and icing has decreased. This just means we won't be going there as often.
I stopped in at the Southland Drive location and Hannah was most helpful!! She is not a cake decorator but she accented my cake to perfection. Customer service was superb with Hannah and her colleague whose name escapes me. Thank you both!
Every treat I have had there over the years has been delectable! Caramanda's even catered my baby shower and the cupcakes were my favorite treats of all! I can't wait to go back.
Very friendly, some of the best cupcakes, cakes in town! They helped with the design of my wedding cake and it was incredible!! Had three different flavors of their cake. Our cake was featured on their website for a couple of yrs. We've ordered Bday cakes, the last being one of their first first Flower Pot Cupcake Bouquet cakes, Reg size cupcakes. Now they offer them as standard mini flower pot c... More
Very friendly, some of the best cupcakes, cakes in town! They helped with the design of my wedding cake and it was incredible!! Had three different flavors of their cake. Our cake was featured on their website for a couple of yrs. We've ordered Bday cakes, the last being one of their first first Flower Pot Cupcake Bouquet cakes, Reg size cupcakes. Now they offer them as standard mini flower pot cakes using mini cupcakes ... so beautiful that you almost, ç, hate to eat them! They're just too delicious not to eat!! Less
We ordered a Deadpool birthday cake for my sons 12th and it turned out amazing. We recently moved right down the street and have been there a couple of times now and every time the customer service was great. Very sweet people who work there. Definitely recommend them!
I'm always excited when my husband brings me treats from Caramanda's! The Anzac cookies are delicious!
Awesome cupcakes!!
Have shopped with Caramanda's since they opened. Cakes and cupcakes are always beautiful, fresh and delicious! The gingerbread cookies during the Holidays are the best I've ever had.
Caramandas made the cake for our wedding this past weekend (October 22nd). It was outstanding. Most of the guests said it was the best cake they ever had. No exaggeration. My bride and I were so happy that our guests enjoyed it so much. Definitely worth the money. Thanks Caramandas!!!
They are wonderful my birthday cakes were beautiful and they even was able to make a last minute cake for me. I will use them for all my cake orders in the future.
The best bakery ever! We got our wedding cake from here and it was everything we hoped for and more. If you're looking for an awesome cake with great prices, look no further! �
The staff is always so friendly and helpful (thanks Cristi), and the cakes and cupcakes I order are always delicious! I especially love their Old Fashioned (yellow cake w/chocolate icing) and the White Chocolate Raspberry. Yum!
We ordered our wedding cake here and couldn't be happier. People are still telling me it's the best wedding cake they have ever had! We had a 3 tiered cake - 2 tiers white cake and 1 tier chocolate plus a 1/2 a sheet cake of white chocolate raspberry. All had the butter cream frosting. The sheet cake was everyone's favorite. They were very easy to work with and the cake was delivered on time... More
We ordered our wedding cake here and couldn't be happier. People are still telling me it's the best wedding cake they have ever had! We had a 3 tiered cake - 2 tiers white cake and 1 tier chocolate plus a 1/2 a sheet cake of white chocolate raspberry. All had the butter cream frosting. The sheet cake was everyone's favorite. They were very easy to work with and the cake was delivered on time and looked great. My florist was on hand to add fresh flowers to the cake. I would order from them again in a heartbeat! Less
I just picked up a cake for a baby shower I'm throwing. The decorations are amazing!! The staff was friendly and helped me choose a cake and design that was in my budget. I cannot thank you all enough. Cristi did a fabulous job!! I showed her photos of my friend's nursery and she was able to replicate it o the cake. I just posted a photo collage--it's a blue cake with clouds, a hot air balloon a... More
I just picked up a cake for a baby shower I'm throwing. The decorations are amazing!! The staff was friendly and helped me choose a cake and design that was in my budget. I cannot thank you all enough. Cristi did a fabulous job!! I showed her photos of my friend's nursery and she was able to replicate it o the cake. I just posted a photo collage--it's a blue cake with clouds, a hot air balloon and cacti! So awesome!! Thank you!!! Less
I had a wonderful experience at Caramanda's! I wanted a special birthday cake and had too many ideas to decide on a design. I was feeling frustrated but was delighted to see the beautiful cakes Caramanda's can do! Helena helped me to design the perfect cake and was so very kind and patient. The cakes are not only beautiful and affordable but also taste amazing! I highly recommend Caramanda's... More
I had a wonderful experience at Caramanda's! I wanted a special birthday cake and had too many ideas to decide on a design. I was feeling frustrated but was delighted to see the beautiful cakes Caramanda's can do! Helena helped me to design the perfect cake and was so very kind and patient. The cakes are not only beautiful and affordable but also taste amazing! I highly recommend Caramanda's and will continue to go to them for all of my future orders. Thank you! Less
Purchased my daughter's Sweet 16 birthday cake from Caramanda's and was over the moon satisfied! The cake was as delicious as it was beautiful! Thanks Kristi for a wonderful job!
I ordered my mom's 60th birthday cake from here, wanting something extra special and delicious for a milestone birthday. It was perfectly beautiful and delicious. Mom said it was the best cake she's ever had. Birthday success! Thank you! And ordering online was easy and convenient!
I won a birthday cake from Caramanda's today! It was absolutely fantastic!!! Thank you for adding to my wonderful birthday!
Won the Birthday cake on 106.9, went to pickup and it was not made.
We enjoy all the wonderful treats at Caramanda's! So many to choose from, if I start naming our favs, I will run out of room. The prices are so reasonable and the quality is superb. The Employees are friendly, helpful, patient and enjoy working there, which says a lot to me about the Owners, who I don't know personally, but admire very much. There is also a location near Man O War, off of Boston ... More
We enjoy all the wonderful treats at Caramanda's! So many to choose from, if I start naming our favs, I will run out of room. The prices are so reasonable and the quality is superb. The Employees are friendly, helpful, patient and enjoy working there, which says a lot to me about the Owners, who I don't know personally, but admire very much. There is also a location near Man O War, off of Boston Road, across the street from Millpond Center. I am confident that you will find more than one delicious delight that you will enjoy and come back for more! I recently learned from a friend the story about the name of this bake shoppe; look around the shoppe for clues, if you can't figure it out, ask an employee and you will enjoy the answer to this riddle. 5 Stars! Less
I ordered my daughter's first birthday cake and smash cake. First, I was overwhelmed by the cuteness of the cake. It was a perfect ladybug, and I mean perfect to a point that every guest had to take pictures of it. The smash cake had little ladybugs all over and was adorable. Caramanda's people taught us how to cut the cake without destroying, which was important knowledge. Then, the looks were n... More
I ordered my daughter's first birthday cake and smash cake. First, I was overwhelmed by the cuteness of the cake. It was a perfect ladybug, and I mean perfect to a point that every guest had to take pictures of it. The smash cake had little ladybugs all over and was adorable. Caramanda's people taught us how to cut the cake without destroying, which was important knowledge. Then, the looks were nothing compared to the flavor - DELICIOUS! Everything way exceeded our expectations! Thank you for helping make our memories! Less
Shop offered a groupon with dates that covered Valentine's Day but the fine print says it isn't valid over the entire week of Valentine's Day. Disappointed to say the very least. This is how you treat customers? I love to buy local but I'll be unlikely to use this place.
The cake they made was better than expected. It is delicious. Thank you for making an amazing cake
I spoke to Chrissy and she was wonderful! The cake was just phenomenal from the design to the taste! I recommend this bakery!
Okay...I have had issues with this bakery in the past. I tried to put all that aside and give them another shot. Nope. Wrong. Will not do it again. I don't have a problem with the cupcakes, it is the staff. In the past, they were probably the rudest people in small business (in my opinion) and clearly nothing has changed at all. That's it, it's over...I am done with Caramanda's and quite frankl... More
Okay...I have had issues with this bakery in the past. I tried to put all that aside and give them another shot. Nope. Wrong. Will not do it again. I don't have a problem with the cupcakes, it is the staff. In the past, they were probably the rudest people in small business (in my opinion) and clearly nothing has changed at all. That's it, it's over...I am done with Caramanda's and quite frankly I'm sure they don't care. Less
Caramanda's has done our wedding and a surprise birthday party for us, not to mention all the cupcakes in between!! Everything tasted fresh and tasted GREAT!! We rave and tell our friends all the time about them! Thank you!!!
They made our wedding cake last year and it was SO GOOD! Perfect delivery and design. We are picking up our one year "topper" cake made fresh and we can't wait to enjoy the experience all over again! I would definitely recommend this place to everyone.
They made our wedding cake PERFECT last year, and delivered it on time and in the perfect spot. We are picking up our one year "topper" cake made fresh and we can't wait to enjoy it all over again! I would recommend this place to everyone.
I will NEVER order nothing from this place again...... They told me every year that we are married we would get a free cake but turns out the manager just said that to get me back in there!!!! Then he called my mom stupid!! Now that is NOT professional at all.
Make sure when u order from this awful place( ull find out) u get everything n writing. Cause Steve will come back and say he didn't say that! Sry pos! As unprofessional as they come!!!
I love them. They have made my kids cakes for 6 years and I won't go anywhere else b/c of their consistency and ease. They are always super cute cakes, delicious and they have always been great to work with. I went to the best baker in Lex for my wedding cake years ago, paid for it and they too misplaced my order and they had to have another baker fill in last minute. Things happen, clearly a... More
I love them. They have made my kids cakes for 6 years and I won't go anywhere else b/c of their consistency and ease. They are always super cute cakes, delicious and they have always been great to work with. I went to the best baker in Lex for my wedding cake years ago, paid for it and they too misplaced my order and they had to have another baker fill in last minute. Things happen, clearly a bride here was bitter, but don't fault a great place for one mistake. It can happen anywhere. Less
We pre-ordered cupcakes with a coupon, which the girl on the phone accepted. When I arrived, the old guy at the register refuses to honor the coupon, and forces me to come view the fine print of the coupon on his computer. I had originally only wanted 8 cupcakes, but to get the coupon, I had increased my order to 10, with a free one. Now, he tells me, if I go up to 12 cupcakes, he can give me $3 ... More
We pre-ordered cupcakes with a coupon, which the girl on the phone accepted. When I arrived, the old guy at the register refuses to honor the coupon, and forces me to come view the fine print of the coupon on his computer. I had originally only wanted 8 cupcakes, but to get the coupon, I had increased my order to 10, with a free one. Now, he tells me, if I go up to 12 cupcakes, he can give me $3 off!!!! Upsell, anyone? So I told him to forget it, I only wanted 8 cupcakes, and so he takes 3 out and slaps them on the counter rudely in front of me. I asked him why someone on the phone said they'd honor my coupon, when they wouldn't, but he had no answer for that. I told him, I'd been a loyal customer for years, but I was never coming back. THEY REALLY DON"T CARE ABOUT THEIR CUSTOMERS. What was really the difference to give me $2 off 11 cupcakes, versus $3 off 12? They're just not that smart either. Less
Caramanda's failed to deliver or even make our wedding cake. I had even called after the time that it was supposed to be delivered and I was advised that they were out delivering cakes. They did not ask for my name or what venue. Our catering company was able to get into contact with someone with Caramanda's and they advised us that they just flat out forgot to put our cake order into their order... More
Caramanda's failed to deliver or even make our wedding cake. I had even called after the time that it was supposed to be delivered and I was advised that they were out delivering cakes. They did not ask for my name or what venue. Our catering company was able to get into contact with someone with Caramanda's and they advised us that they just flat out forgot to put our cake order into their ordering system even though it was fully paid for. They have not contacted us back since and we have not even received an apology for them ruining part of one of the biggest days in our lives. Less
Did not deliver cake to a friend's wedding despite it being paid for. Said it was out for delivery and it never came. Stopped answering phone calls to even attempt to address the situation.
The bride and groom showed up for the wedding but the cake never did.
Did not deliver a wedding cake despite several phone calls. Staff was unhelpful as far as resolving the issue.
The bride and groom didn't get cold feet but the cake did and didn't show up for the wedding.
I wish I could give a 0 star review. Taking payments for a cake and then not delivering it is unacceptable.
Did not deliver cake to my best friend's wedding... additionally they did not attempt to fix the situation once they were notified.
Did not deliver cake... To a wedding.
This place is so good I didn't even get to taste it at the wedding I went to. Not because it got eaten too fast, but because they forgot to deliver the cake!
Cake was not delivered to my best friend's wedding. Additionally, the company did not attempt to fix the situation once they were notified.
Best cakes I've had around town
Fabulous cakes! My daughter has insisted on the same birthday cake for the past 6 birthdays - Caramanda's chocolate cake w/ chocolate buttercream frosting and raspberry buttercream filling. Amazing! Several people commented that it was the best cake they had ever tasted. It's a splurge, but worth it. My birthday cake last year (and probably this year!) was their Italian Cream Cake w/ cream ch... More
Fabulous cakes! My daughter has insisted on the same birthday cake for the past 6 birthdays - Caramanda's chocolate cake w/ chocolate buttercream frosting and raspberry buttercream filling. Amazing! Several people commented that it was the best cake they had ever tasted. It's a splurge, but worth it. My birthday cake last year (and probably this year!) was their Italian Cream Cake w/ cream cheese frosting and orange buttercream filling. Yum! Beautiful and delicious. Less
We pre-ordered cupcakes with a coupon, which the girl on the phone accepted. When I arrived, the guy at the register refused to honor the coupon, and forced me to come view the fine print of the coupon on his computer. I had originally only wanted 8 cupcakes, but to get the coupon, I had increased my order to 10, with a free one. Now, he tells me, if I go up to 12 cupcakes, he can give me $3 off!... More
We pre-ordered cupcakes with a coupon, which the girl on the phone accepted. When I arrived, the guy at the register refused to honor the coupon, and forced me to come view the fine print of the coupon on his computer. I had originally only wanted 8 cupcakes, but to get the coupon, I had increased my order to 10, with a free one. Now, he tells me, if I go up to 12 cupcakes, he can give me $3 off!!!! Upsell, anyone? So I told him to forget it, I only wanted 8 cupcakes, and so he takes 3 out and slaps them on the counter rudely in front of me. I asked him why someone on the phone said they'd honor my coupon, when they wouldn't, but he had no answer for that. I told him, I'd been a loyal customer for years, but I was never coming back. What was really the difference to give me $2 off 11 cupcakes, versus $3 off 12? Less
Cupcakes are a little pricey but are the best I have found in Lexington.
This place is horrible. The cupcakes are not only over priced and stale but the workers are lazy. I asked two questions about their products they got rude, I don't know if they aren't used to people asking intelligent questions or if they are just not smart enough to answer them. Avoid this place, you can get better cupcakes on the clearance shelf at Kroger.
Paid in advance for a cake and when I picked up three days later (hours before event) it's not the correct size or design. Teen worker was clueless on what to do to help... so basically I had a cake that I paid for which fed only 2/3 of the people in attendance. I always try to use locally owned businesses but won't use this one again. I hope they can get their act together or they'll be out o... More
Paid in advance for a cake and when I picked up three days later (hours before event) it's not the correct size or design. Teen worker was clueless on what to do to help... so basically I had a cake that I paid for which fed only 2/3 of the people in attendance. I always try to use locally owned businesses but won't use this one again. I hope they can get their act together or they'll be out of business soon. Note to businesses: Don't let a customer walk out the door when you botched their order and especially after pocketing their money in advance. Less