On time appointment, nice polite service

I went to Dr ChrisToday for a serious back issue..Dr Chris worked on me dor half hour and i felt so much better when i left. He would not accept payment..HIGHLY reccomend this company..great guy..

Great experience with the team. Dr.Chris is very patient and knowledge about injuries. He explained my injuries in detail and in terms I could understand. Would highly recommend.

The girls at the front desk are Great. Maritza was Awesome l walked out of there feelin 💯 better then ever, l will be coming back to her. Thank you , Gracias Maritza

This place is really difficult to get ahold of. They almost never answer the phone. I had to call 4 separate times on different days/times until I finally got ahold of someone. I was able to easily schedule my appointment for a massage, however my sister and I were scheduled on the same day and they canceled her massage with no explanation the day before. When I went there in person, the place it... More

This place is really difficult to get ahold of. They almost never answer the phone. I had to call 4 separate times on different days/times until I finally got ahold of someone. I was able to easily schedule my appointment for a massage, however my sister and I were scheduled on the same day and they canceled her massage with no explanation the day before. When I went there in person, the place itself was very difficult to find as it is in an indoor mall. This was not clearly indicated on the reminder message I received for the appointment, and it was pretty stressful just getting to the actual place. The facility did not look well kept and the whole rehab facility was just one singular open room... the actual massage was ok, the person did a decent job but the whole thing felt very cheap and rushed. Also ended the massage about 10 minutes early. Overall, I would never go back. Less

A place that never answers their phone calls and if they do they put you on hold for 20 minutes

It was good

Wonderful massages here!

Since I recently moved, this was my first massage in Chicago. I was skeptical but they did a wonderful job to make me feel comfortable and relaxed. They booked my appointments promptly and room as ready when I came in 5 mins earlier . Lupita was kind, attentive and talented she know how to massage the tight spots. I would whole heartedly recommend Elite and Lupita to my friends and definitely ... More

Since I recently moved, this was my first massage in Chicago. I was skeptical but they did a wonderful job to make me feel comfortable and relaxed. They booked my appointments promptly and room as ready when I came in 5 mins earlier . Lupita was kind, attentive and talented she know how to massage the tight spots. I would whole heartedly recommend Elite and Lupita to my friends and definitely visit again. Less

I really don't enjoy writing negative reviews but I recently got a 60-minute massage from Maritza and it was... well.. not great.. at all. She was a bit difficult to understand however that isn't why I didn't have a great experience but definitely made me a bit anxious because I couldn't follow some of the things she was saying. The massage started with the basics: I told her where I wanted her ... More

I really don't enjoy writing negative reviews but I recently got a 60-minute massage from Maritza and it was... well.. not great.. at all. She was a bit difficult to understand however that isn't why I didn't have a great experience but definitely made me a bit anxious because I couldn't follow some of the things she was saying. The massage started with the basics: I told her where I wanted her to focus, she dimmed the lighting, applied heat to loosen up, she poked and prodded around my neck and low back area for a brief minute and then without warning, decided to spend the majority of the session using a percussion gun on me rather than her hands. She asked if I was okay with it AFTER she started, me being polite and assuming it was just going to be for a brief moment of the massage said it was fine.. but the entire massage was pretty much just getting drilled by a percussion gun.. Halfway into the jack-hammering she told me she needed to talk to Dr. Rosario so she left the room for a minute and came back with another percussion gun and proceeded to continue to drill away what was supposed to be a relaxing experience. She claimed I was too tight for a manual massage despite her 13 years of experience. Overall, I think she spent about 5 minutes actually massaging with her hands and about 30 minutes with the percussion guns and the leftover time applying CBD lotion. Not an enjoyable experience worth $75 and certainly not what I had asked her to do. Lastly, she focused on my neck and low back only despite asking her to target other areas like my shoulders, upper and mid back. Additionally, my appointment was supposed to start at 3pm, I was brought into the room 5 minutes late, we talked and I got ready for 10 minutes so the massage did not begin until 3:15pm and she finished early at 3:55pm citing something about COVID being the reason we finished early and then referenced a sheet on the wall that recommends how to tip. I paid $75 upfront and still tipped an extra $20 despite the less than professional service and left feeling really unhappy with the whole experience. I added a star because I spoke with Dr. Rosario after the massage who addressed some of my concerns. He was courteous and scheduled a consultation with me to address some of the issues I tried addressing with Maritza however I am not so sure it is worth taking that chance. So if you're an athletically built man who is tight in the back area deciding if you should give this a go, instead, save your money and buy a percussion gun and just do it yourself. UPDATE: I decided to follow up with this poor experience and although they normally don't offer refunds for massages, they decided to make an exception as the entire staff agreed I received an abnormal experience. I was also informed that Maritza was given feedback so this experience does not happen again to others. Jocelyn and Dr. Rosario, thank you for making this worrisome experience right. Less

Great service, great people. I highly recomended.

I received therapeutic services from July through October 2021. Dr. Rosario was great and showed compassion and flexibility on days when I wasn’t feeling my best. I highly recommend Elite Rehabilitation for services.

Would never come back , had a voucher for 2 massages , book both 2 weeks apart on Tuesdays , went for 1st one everything went well, when I checked at front desk about my upcoming apt ,been told I never booked on that day and actually my name was on schedule on Monday (there no way I would book Monday as I have school) okay … things happen , rescheduled and waited additional week , this morning I ... More

Would never come back , had a voucher for 2 massages , book both 2 weeks apart on Tuesdays , went for 1st one everything went well, when I checked at front desk about my upcoming apt ,been told I never booked on that day and actually my name was on schedule on Monday (there no way I would book Monday as I have school) okay … things happen , rescheduled and waited additional week , this morning I received a call from masseuse stating that she cannot make it tomorrow and If I want a can come today at 6pm, I told her that I cannot make it in Monday … Front desk gives you 0 solutions,only to reschedule meaning wait for another 3-4 weeks for session What kind of customer service is that ? And at the end trying to make me feel bad because how come I cannot understand situation….well after being rescheduled because of someone mistake I have to do it again …no thank you , will never come back and would never recommend Less

I Had A Very awesome experience !! They are very professional and helpful . They get the job done amazing staff all way down to every doctor .

Intially had some scheduling problems on a massage but the front office and team more than made up for the inconvenience! Great service and loved Lupita!

I will never buy from this company again. They force people to give them tips. My mother went in to get a massage and the lady handed her a paper that said the amount of tip required for there services. Who does that?! I was going to purchase 47 more as gifts to employees but now will not. Very unprofessional. I recognize tips are expected but they are not required . Jerk company

Had a relaxing massage, a totally new experience I’m definitely going back ask for Maritza. I also enjoy the massage products used on my skin.

Please beware of Elite Massage! This truly is a case of let the buyer beware. I purchased a Groupon for a massage and I tried to schedule my massage but they seemed to never anything that could fit the expiration date of my voucher so their scheduled “volunteered “ to help me by “redeeming” my voucher? They continuously reschedule my appt which was finally suppose to be today at 5pm and they wer... More

Please beware of Elite Massage! This truly is a case of let the buyer beware. I purchased a Groupon for a massage and I tried to schedule my massage but they seemed to never anything that could fit the expiration date of my voucher so their scheduled “volunteered “ to help me by “redeeming” my voucher? They continuously reschedule my appt which was finally suppose to be today at 5pm and they were closed! SHADY!!! Less

My recommendation: don’t ever buy multiple sessions from Elite. They don’t keep track of it in their system and if something happens (like COVID) and you haven’t been in their location for over 1 year; your purchase is lost. I’m looking trough mu credit card statements but they have a limit on the statement storage as well; so I’m out of luck now.

Nice people, clean place, good doctor's

I'm trying to book an appointment, but the call keeps asking me for a remote access code....

If I was able to rate them in the negative stars I will definitely give them -5.. The staff is so unprofessional and rude. I made a appointment 2 months ago since I got a Groupon birthday present certificate, when the day of my appointment come i called to confirm everything was ok for me to come in, they proceed to tell me they don't have any reservations for me and after almost 3 hours arguing ... More

If I was able to rate them in the negative stars I will definitely give them -5.. The staff is so unprofessional and rude. I made a appointment 2 months ago since I got a Groupon birthday present certificate, when the day of my appointment come i called to confirm everything was ok for me to come in, they proceed to tell me they don't have any reservations for me and after almost 3 hours arguing with them cause they redeem my voucher as well, I received a call from the so call manager telling me that they found my appointment and it was moves for may 17 at 5pm. Today is May 17th I called them to make sure everything was ok and whats my surprise the can't find my appointment again... These people in this office are a scam they go ahead and redeem the voucher or take the money out of your card but they say they don't have appointment for the person. This unprofessional people shouldn't be allowed to even have a damm business that scams you.!!!! Less

Never answers phone OR responds to messages. No call back as vm states there will be

The customer service is terrible when trying to talk through a problem. Company offers zero solutions. Purchased a Groupon for a massage and when I called for an appointment they said the earliest was 4 months later. Groupon ended up expiring with no massage because their availability is so poor.

It was my first time going for a massage there and Maritza was Awesome!!!! I explained to her that I was experiencing pain with my sciatica and she did wonders In reliving some of my pain. Will definitely be going back to her.

Back in December, 2020, I purchased a Groupon Voucher that allowed me to schedule two-one hour massages with Maritz. The first visit was for today, April 6, 2021 at 12:00pm. I arrived around 11:40am, was greeted and asked for my name and I provided it and that my appointment time was for 12:00pm today. I was given a clipboard to fill out basic information for the masseuse. Another person came in... More

Back in December, 2020, I purchased a Groupon Voucher that allowed me to schedule two-one hour massages with Maritz. The first visit was for today, April 6, 2021 at 12:00pm. I arrived around 11:40am, was greeted and asked for my name and I provided it and that my appointment time was for 12:00pm today. I was given a clipboard to fill out basic information for the masseuse. Another person came in around 11:50am and checked in, and they too were scheduled for noon today. I didn't think anything of it until the person at the counter started speaking Spanish to Maritza, and then the person at the counter began to tell me that they did not see my name on the schedule and if I had the right place. I informed her that I received a courtesy reminder yesterday and everything was confirmed. (I also had another appointment scheduled for April 13, 2021 for 12:00pm). I showed her my phone history with the number at the office, but was told "I'm sorry", or that I can return at 6:00pm or get my money back from Groupon. I walked away in total disbelief that this had happened. Once you show me what type of customer service you have, trust me, I believe you, and you will never have to worry about myself nor any of my affiliates visiting any of your establishments. There are ways in rectifying a bad situation, and you obviously chose not to. Less

Although I was 15 minutes late to my appointment, Maritza did more in 45 min than most massage therapists ever did in 1.5 hours! She was very understanding, professional, and concerned about my lost time (even though it was my fault!), and prompt to make sure we were able to get the most out of the time we had. She was very insightful, attentive, and observant. She noticed problems I have had wit... More

Although I was 15 minutes late to my appointment, Maritza did more in 45 min than most massage therapists ever did in 1.5 hours! She was very understanding, professional, and concerned about my lost time (even though it was my fault!), and prompt to make sure we were able to get the most out of the time we had. She was very insightful, attentive, and observant. She noticed problems I have had with my shoulders since childhood and gave me great advice. My session with Maritza was one of the best experiences I have had getting a massage! Even though this massage was a gift and this facility is somewhat far from me, I immediately booked 2 more sessions and will be making the almost hour-long commute to see Maritza again and again! So worth it! Less

Had my first massage with maritza and she was amazing, so comforting..great vibes😊❤️ Can’t wait to go back

Maritza did a WONDERFUL job. She has very strong hands. If you like a deep tissue massage, she will be perfect for you. I asked her to lighten it a bit and she did. It was great. She is attentive, proficient, and very kind.

I BEEN HERE A FEW TIMES MY EXPERIENCE WAS WITH MICHAEL EACH TIME HE DOES AN EXCELLENT JOB

The customer service is terrible.I bought my Groupon and when I call for an appointment . They gave me attitude and said there is no appointments available until the next couple months. Really upset 😡😡😡😡 why do that, you should put an ad on your Groupon saying what to expect on making an appointment and if wait times are long and if the coupon is still redeemable should the appointment be aft... More

The customer service is terrible.I bought my Groupon and when I call for an appointment . They gave me attitude and said there is no appointments available until the next couple months. Really upset 😡😡😡😡 why do that, you should put an ad on your Groupon saying what to expect on making an appointment and if wait times are long and if the coupon is still redeemable should the appointment be after its expiration date. Not worth the time or money. Less

Constance is worthy of 10 stars! A very thorough, relaxing massage. I will be back!

Terrible customer service. Unprofessional and unappreciative.

The good was good

Candice was on time for my appointment and provided a professional-quality massage. I had given her some specific instructions and she followed them to a T.

The new team is amazing! I love going in for my sessions because of them.

Read several reviews saying they cancel their appointments randomly and I thought I would give them a chance. I was looking forward to this all week. And guess what? They cancelled my appointment! I’ve NEVER had a business cancel an appointment on me before. They didn’t offer an alternative time, nothing. Completely unacceptable. Will never return. Listen to the reviews people!!

Very nice and courteous and very friendly everyone there from the staff to the doctors and the therapist pay attention to details and a very clean environment that's a plus and if that don't get you they have very beautiful receptionist to greet you when you come in the door although I haven't been there long seem like they give good business so check them out also free parking with up to 1 1/2 ... More

Very nice and courteous and very friendly everyone there from the staff to the doctors and the therapist pay attention to details and a very clean environment that's a plus and if that don't get you they have very beautiful receptionist to greet you when you come in the door although I haven't been there long seem like they give good business so check them out also free parking with up to 1 1/2 after that u have to pay Less

Excellent, very professional and caring. Everyone in this team are dedicated to help patients develop and get complete rehabilitation from their injuries. Love, patience, highly professional attention are some of their qualities.

I only have good things to say about Elite Rehabilitation. I walked in with an ached lower back and right shoulder and after the first session my back and shoulder issues are all gone. Amazing!

Very friendly staff!! Highly recommended!

staff is excellent no issues

Great place for physical rehab. Very friendly staff, easy parking, handicap accessible and free parking. Clean and fast process. Overall I would definitely recommend it to others!

Google maps will send you around to the side of the building, enter on Lake street and go downstairs to find it. Elbows up! Just finished a great massage! It was the first time a tech used their elbows and it really got my knots out. I found him very professional and always felt comfortable on the table. Got a massage Groupon as a gift for Christmas, took us 3 months to remember to use it! En... More

Google maps will send you around to the side of the building, enter on Lake street and go downstairs to find it. Elbows up! Just finished a great massage! It was the first time a tech used their elbows and it really got my knots out. I found him very professional and always felt comfortable on the table. Got a massage Groupon as a gift for Christmas, took us 3 months to remember to use it! Enjoyed the experience and would recomend. Less

Do not buy this Groupon unless you don’t mind waiting one month to get your massage.

Always treated nicely. The move to a larger space has improved the visits.

Think twice before going here!!! They are the worst run business I ever came across. When I showed up for my second appointment, they said there is no therapist and there was no appointment scheduled. Then they realized that it was scheduled almost 2 months ago, they said that the old therapist left and all our appointments were cancelled. THEY COULD NOT EXTEND THE COURTESY TO A PAYING CUSTOMER T... More

Think twice before going here!!! They are the worst run business I ever came across. When I showed up for my second appointment, they said there is no therapist and there was no appointment scheduled. Then they realized that it was scheduled almost 2 months ago, they said that the old therapist left and all our appointments were cancelled. THEY COULD NOT EXTEND THE COURTESY TO A PAYING CUSTOMER TO INFORM ABOUT CANCELLATION. When I said this, the front desk lady became confrontational instead if extending an apology. I had taken time of work and driven 1 hour in traffic to be met with dismissal. She even tried to put it on me saying I don't know if you received a cancellation call and ignored it. What kind of business says to customer they ARE LIERS!!! My rescheduled appointment is 2 months ahead which is irrelevant at this point. I am fibromyalgia patient and this is the kind of Elite care they provide to people. My first 1 hour massage lasted only 32 minutes. I read same thing by other reviewers on Groupon. Less

I bought a groupon 4 months ago for an hour long massage here. Every time I want to schedule an appointment they say they don’t have any availability for a few months and every time I do schedule an appointment they cancel the morning of, an hour before the appointment. Will definitely be getting a refund on my purchase.

Please note, this review is for the business, NOT the massage therapist. I like purchasing groupons, so I can try out a massage therapist before I pay full price for what may well be mediocre service. When I signed in, I was told to have a seat. I could overhear the people at the front desk talking about me, and keep glancing over, which made me uncomfortable, but after my massage, I was ready... More

Please note, this review is for the business, NOT the massage therapist. I like purchasing groupons, so I can try out a massage therapist before I pay full price for what may well be mediocre service. When I signed in, I was told to have a seat. I could overhear the people at the front desk talking about me, and keep glancing over, which made me uncomfortable, but after my massage, I was ready to sign up for another - only the girl at the front desk was incredibly dismissive, and told me I was done and could leave, without giving me a chance to even ask about making another appointment. Well ok, I guess you don't want my business. This, combined with the fact that my boyfriend, who also had purchased a groupon was repeatedly told last minute that they were cancelling/rescheduling his appointment because his massage therapist was unavailable, instead of perhaps offering him a different massage therapist? If it takes about 6 months for him to get in, I doubt anyone there will be willing to give me a standing regular appointment. I am sure I can find another business that will be happy to have me as a regular customer. Less

So I purchased the groupon in February. Called to make appointment for massages then, first available appointment was April. I had my first appointment and it was fantastic, great massage and friendly and warm masseuse. I just received a call that my second appointment, in April that I made in February has to be reschedule for June. I bought the groupon because I wanted a massage then not four mo... More

So I purchased the groupon in February. Called to make appointment for massages then, first available appointment was April. I had my first appointment and it was fantastic, great massage and friendly and warm masseuse. I just received a call that my second appointment, in April that I made in February has to be reschedule for June. I bought the groupon because I wanted a massage then not four months from then. I think it is unethical to sell a service you know you will not be able to provide for several months. Oh and I just called to redeem my appointment for June and I was met with an abrupt "please hold" and now have been on hold for ten minutes. Less

I scheduled an appointment in January that they keep pushing back. Now they tell me they can't see me until June.

Natalia is a very good acupuncturist! I would go back here for another treatment!