They were trying to close my pool in 2020 and messed up a pipe and had to call the boss to figure things out. It’s still wonky. They sunk the cover and finally got it off the bottom of the pool and latched to the tie downs leaving a significant amount of water on top of the cover that we had to pump off. Never sent a bill. They were to open the pool April 2021. Two people showed up and the lead w... More

They were trying to close my pool in 2020 and messed up a pipe and had to call the boss to figure things out. It’s still wonky. They sunk the cover and finally got it off the bottom of the pool and latched to the tie downs leaving a significant amount of water on top of the cover that we had to pump off. Never sent a bill. They were to open the pool April 2021. Two people showed up and the lead was very grumpy. They wrested the cover off and kinda folded/rolled it /wadded it up. Lots of water in it. They kept saying all of that water was no problem. Lead person was ticked when my husband tried to fix it as the storage spot for the cover is limited and we knew they didn’t have it wrapped up tight enough and it would over hang the spot we store it in. So lead person stopped my husband trying to tighten it up, and hoisted the cover, water and all into the storage and left the cover laying up against the hot water heater for the house. Then just left. No water testing no opening chemicals. No perimeter cleaning - nothing. After I call in they send a different crew the next day who gets the cover out to the yard gets it dried off and then folds it to where it goes into it’s cubby in storage. They take a water sample and we never hear from them again. We end up taking a sample into Leslie Pool and get the pool running by doing the chemicals our selves. Today (11/4/2021) we get a bill for the closing 9/2020 + cover removal 4/2021. They are charging us an xtra $100 with a note that the home owner unfolded the cover. This place is a joke. Thank god we didn’t hire them to do more than try to open/close the pool. Who in their right mind would store a pool cover laying up against a hot water heater all summer? Not me. #firehazard Who sends out invoices 14 months in arrears? Now I’m wondering why I should pay an extra $100 and if I have 14 months to pay. Less

Our pool was supposed to be done three months ago. Nobody answers the phone returns calls, in the office chance someone is contacted they don’t give correct information and they don’t show up when they say they will. At this point are they even open? If so terribly ran company.

Shocker pools is a joke, Doug is a joke. Worst communication I’ve ever experienced. The came out and bid a job for me, I agreed to use them and took in my deposit, never once could I get a straight answer on a start date. After they got my check it was like pulling teeth to speak to someone. I finally started doing some research and found out this was a common problem. So I went to their store, w... More

Shocker pools is a joke, Doug is a joke. Worst communication I’ve ever experienced. The came out and bid a job for me, I agreed to use them and took in my deposit, never once could I get a straight answer on a start date. After they got my check it was like pulling teeth to speak to someone. I finally started doing some research and found out this was a common problem. So I went to their store, what I found was not an employee but another customer who was there trying to get their money back as well. What was in the beginning a 2-3 week lead time on the liner turned into 6weeks of being left in the dark. The only positive I can say is that I finally received the refund check today with my name spelled wrong. We’ll see how that goes tomorrow... Less

Says they will come out, then won’t. Says they will return a call, then won’t. Dishonest. No call-no show. It’s understandable that they’re short staffed, like everyone else. But don’t say that you’ll do something if you have no intention to follow through with no communication.

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I had to call my home warranty place because no one would ever answer and voicemail box was always full. My home warranty finally got a hold of them, set up a day for them to come out. Then nothing, I called them and finally got through. They came out the next day. Figured the issue out. "We should have the part tomorrow or the next day". After waiting days, I called again and they keep saying th... More

I had to call my home warranty place because no one would ever answer and voicemail box was always full. My home warranty finally got a hold of them, set up a day for them to come out. Then nothing, I called them and finally got through. They came out the next day. Figured the issue out. "We should have the part tomorrow or the next day". After waiting days, I called again and they keep saying they will call back and never do. They said they have to order a part and would call back in a day. Still haven't heard from them and guess what? Voicemail is full! I'm pissed...My Grandson has a Birthday pool party coming up SOON and no pool. Less

Call them and they either never return a call or promise to come by. Never heard from them. Called multiple more times and nothing.....call a better pool company!!

Call them and they either never return a call or promise to come by. Never heard from them. Called multiple more times and nothing.....call a better pool company!!

Doug and Candace did a great job of installing the permanent pool cover. Very neat and organized, all pool items were put away and the pool looks like it's in perfect shape now for the winter. Thanks so much for that and thanks too to Jerry who originally suggested this type of pool cover. He was totally correct in that it solves a lot of problems.

I have used many pool companies throughout my many years of owning a pool. Shocker is by far the best. The customer service is amazing and the quality of their work outstanding! TJ and Candace are the best!

Shocker Pools knocked it out of the park. 1st class pool build and service. These guys do what they say and more. I would highly recommend them for any new builds and I’m sure their service will be second to none. From our pool preplanning, to excavation and install, right through pool school, these guys were patient and upfront about what to expect and they delivered on every promise. First rat... More

Shocker Pools knocked it out of the park. 1st class pool build and service. These guys do what they say and more. I would highly recommend them for any new builds and I’m sure their service will be second to none. From our pool preplanning, to excavation and install, right through pool school, these guys were patient and upfront about what to expect and they delivered on every promise. First rate!! Less

If you are thinking of having Shocker Pools replace your pool liner, we would be happy to show you ours as a reference. HORRENDOUS! Nothing like spending all that money for nothing. They didn't even bother sweeping out the debris before putting in the new liner. What a joke of a company. AVOID!

For the love of god avoid this company at all cost. It is a nightmare dealing with anyone who works there and the actual service when it comes to fixing ur issue will not get resolved. Please don’t hire this company

Christopher (and Ashton) took their time and explained the problems, solutions, and recommendations for our pool issues to our understanding. We will continue to use Shocker Pools for future needs.

Told me exactly what I needed and was very helpful and exactly right!

I’ve used 4 different companies in Wichita. And they all had the same problem it seemed like they were all about the money. Jerry at shocker pools was very knowledgeable and really made the experience pleasant. He saved me a lot of money with his suggestions on upgrading my system. It really feels good having a pool guy that isn’t all about $$$

What a great and knowledgeable company. Doug and TJ took care of pool issues. What a great company. Doug has to be the most experience pool guy in town and believe me I've gone through a lot of them. They do what they say they are going to do.

If I could give a Zero I would. Bad customer service. No communication had appointments scheduled since 4/28 and never called to cancel just never showed up booked 4 appointments and finally showed up. Poor quality horrible communication and service and knowledge no one seemed to know much when I asked a question. Worst ever!!!!!!

Worst pool company in town !!! If u want a company that makes promises to come out and open ur pool and then not show these guys are for u.

Shocker pools is the best pool company in town. They installed our new liner. We are so happy with Shocker Pools. What a great company.

Worst pool company ever. You are better off filling your pool in with dirt than hiring this company. The retail store is just as bad. No real pool knowledge. I would give 0 stars if I could. I'm surprised actually to see they are still in business. Just a matter of time.

We recently moved into a new home with an in-ground pool that was neglected for a few years. Christopher at Shocker Pools did an outstanding job with the help of trusty side-kick, Ashton! They finished working for about a week to get my pool turned around and I couldn't be happier. He taught me how to run and maintain the pool and have been extremely helpful. I highly recommend Chris. This guy kn... More

We recently moved into a new home with an in-ground pool that was neglected for a few years. Christopher at Shocker Pools did an outstanding job with the help of trusty side-kick, Ashton! They finished working for about a week to get my pool turned around and I couldn't be happier. He taught me how to run and maintain the pool and have been extremely helpful. I highly recommend Chris. This guy knows what he's doing and is phenomenal at explaining everything. Well done guys and thank you so much! I also want to thank Doug, the owner. He got us taken care of within a week's notice. Life-long happy customer here!! Less

Chris with Shocker Pools did a fantastic job servicing and fixing our pool this year. After all the rain we had, we couldn't get rid of the green algae that had started growing in our pool. He came out and checked it, cleaned/vacuumed it, and serviced it 5 days in a row until it was totally like new. We have been using Shocker Pools for 4 years now, and wouldn't think of using anyone else. Th... More

Chris with Shocker Pools did a fantastic job servicing and fixing our pool this year. After all the rain we had, we couldn't get rid of the green algae that had started growing in our pool. He came out and checked it, cleaned/vacuumed it, and serviced it 5 days in a row until it was totally like new. We have been using Shocker Pools for 4 years now, and wouldn't think of using anyone else. They truly care about helping their customers. TJ and Candace, and the whole team there are very personable, and have always gone above and beyond for us. Thank you Shocker Pools!! Less

Shocker Pools has been the best swimming pool contractor we've ever dealt with. After debating on the specifics of our project, we finally settled on a final design for our pool. The pool building team at Shocker was incredibly helpful and knowledgeable throughout the entire process. Our backyard isn't always the easiest for any kind of contracting or building work, so we we're nervous when we s... More

Shocker Pools has been the best swimming pool contractor we've ever dealt with. After debating on the specifics of our project, we finally settled on a final design for our pool. The pool building team at Shocker was incredibly helpful and knowledgeable throughout the entire process. Our backyard isn't always the easiest for any kind of contracting or building work, so we we're nervous when we started looking around for a swimming pool contractor in our city (Wichita). Thankfully, a friend of ours recommended Shocker Pools and boy are we glad we chose them. The pool came out absolutely amazing and we couldn't be happier with how our backyard now looks. Now, even though they built this pool for us last year I still wanted to make sure I came on here and left them the amazing 5 star review that they deserve. We've also visited their pool store for any of our chemicals or pool needs and are always given a ton of help and insight. Thank you thank you thank you for making our swimming pool something all of our neighbors are jealous of. Couldn't be happier thanks to an awesome swimming pool contractor in Wichita. Less

Did a restoration on my vinal pool and I'm very happy. Great prices great quality and got it done in 3 days.

Candice at Shocker Pools was very helpful during my visit to their store yesterday. I was looking for a new basket for my skimmer that had broken and she was happy to help. They did not have the type of basket that I needed on hand, but happily had an employee pick it up from a local distributor and even delivered it to my house only a few hours later. Thank you!

Greg is the absolute best when it comes to customer service!!! He knows his stuff and goes out of his way to provide OUTSTANDING customer care!!!!!

I waited till rather late to open my pool this year (as I learned a lot of people did because of the cold weather we've had) and I had a difficult time finding someone to open this late for me. Shocker Pools worked me into their busy schedule very quickly. Aaron and his helper were great and they even found a leak I didn't realize I had. Fixing that leak will save me money and trouble in the f... More

I waited till rather late to open my pool this year (as I learned a lot of people did because of the cold weather we've had) and I had a difficult time finding someone to open this late for me. Shocker Pools worked me into their busy schedule very quickly. Aaron and his helper were great and they even found a leak I didn't realize I had. Fixing that leak will save me money and trouble in the future. I was super pleased with their service and will use them to close my pool this fall. Less

Before I begin – AVOID this pool company. I have used them a total of three times, for three different issues, and each time was disappointed. I’ll keep each experience short. Last year I had Shocker Pools replace our pool grids. They brought the wrong size grids and had to return, left a mess in my yard and patio, and then all was good. I let the filter error and mess left behind go and enjoy... More

Before I begin – AVOID this pool company. I have used them a total of three times, for three different issues, and each time was disappointed. I’ll keep each experience short. Last year I had Shocker Pools replace our pool grids. They brought the wrong size grids and had to return, left a mess in my yard and patio, and then all was good. I let the filter error and mess left behind go and enjoyed the pool. At the end of the summer I had a different company close the pool (you’ll see why during the next interaction below) and to find out the grids Shocker Pools had installed were installed incorrectly. The new company had to remove the grids, adjust, and place it back. Before I had found out about the incorrect grids install I called Shocker Pools to check on a leak. Shocker Pools did nothing but walk around the pool, mumble to one another, check the pool room, and then say they could do nothing for me BUT for $50,000 to 60,000 they could redo the entire pool and they would send over an estimate. Never heard from them again. A separate pool company said the pool, while older, is fine and they would help find the leak and with some possible repairs it would be fine (not a complete remodel). Shocker Pools did not even attempt to find the leak or come up with an alternative solution, but of course they would take $50,000 to 60,000 from me. I was done with them, but we had to use them again when we had warranty work done. They missed the first two appointments. I must mention it was us, the customer, calling Shocker Pools, not Shocker Pools calling us to let us know they would not make it (they always had an excuse…always a reason). They finally arrived. My wife handled the majority of this entire interaction but I went out during the second visit of the day and met the one employee they sent. After he was basically mumbling and not talking to me in complete sentences my wife went out to speak to him. He treated her equally bad and it takes A LOT for her to feel that way. Extremely RUDE employee…by far the worst experience we have ever had with a company that comes into our home to work. We don’t know his name, but he did have a pointed lip piercing. Obvious anger and temper issues (and he was at our home mind you), very rude with absolutely no customer service skills, would not answer some questions and when he did they were short and negative and he was visibly pissed at something. One time I asked him a question when I was about a foot away from him three times in a row and he ignored me. Wow! In addition, he opened our skimmer and there was a spider in it. He actually told my wife he refused to put his hand in the skimmer due to the spider and she offered to do it for him. Keep in mind, most pools are outside and spiders live outside and he works with pools. I don’t even know how to react to this. You can only laugh because it felt like he was looking for a confrontation with us. I cannot believe Shocker Pools would send someone like this into a customer’s home. I want to add that all the employees my wife and I dealt with (in all instances) were polite with the exception of the one mentioned above. As I stated in the beginning, avoid Shocker Pools if possible. We found them to be unreliable and unorganized and after the last experience concerned about whom they invite to our home. We trust Shocker Pools will be sure this person avoids our home after posting this review due to Privacy Act laws. Less

Prices are a little high, but I'll pay for the service. Friendly people work here and when they recommend something, it always works.

Great place, knowledgeable and friendly, eager to help and prices are fair.

Excellent knowledge and service. I highly recommend giving them a try for all your pool needs.

Shocker Pools replaced our liner and did an excellent job! Friendly and timely service and pool looks Awesome!! Thank you!!

I've been using Shocker Pools for over a year now - couldn't be happier.

Just wanted a simple pool opening-cleaning and a small patch. They show up with no vacuum and no net. Took 3 visits before they could finish the opening. Used a bright blue patch on a white pool liner. It looks ridiculous! They don't care about quality service, being on time and they smoke cigarettes while working! AVOID!

Proud to let anyone know that Shocker Pools was the company that we chose to have our pool installed. They were professional and up front and honest throughout the complete process. Dylan is absolute wonderful to work with and Very, Very knowledgeable about their products, the way everything works and was very patient when explaining everything to us "newbies". Could not be more satisfied fr... More

Proud to let anyone know that Shocker Pools was the company that we chose to have our pool installed. They were professional and up front and honest throughout the complete process. Dylan is absolute wonderful to work with and Very, Very knowledgeable about their products, the way everything works and was very patient when explaining everything to us "newbies". Could not be more satisfied from start to finish. Thanks, Dylan and your crew! Keep up the good work! Less

AVOID THIS COMPANY AT ALL COSTS!!! They don't know what they are doing , had to use them because my home warranty company sent them out, with the 1st repair they had to come out 8-10 times to keep fixing little things their tech's did wrong. After 1 month all the initial repairs they did were broken again!! Same exact issues that they supposedly fixed the 1st time... They want to be slow about w... More

AVOID THIS COMPANY AT ALL COSTS!!! They don't know what they are doing , had to use them because my home warranty company sent them out, with the 1st repair they had to come out 8-10 times to keep fixing little things their tech's did wrong. After 1 month all the initial repairs they did were broken again!! Same exact issues that they supposedly fixed the 1st time... They want to be slow about warranting their shoddy work.. and the girl that answers their phones yelled at me for suggesting that if it were done right the 1st time she wouldn't have to be dealing with me. Extremely unprofessional , so with ANYONE else if you want lasting repairs. Less

Very kind & knowledgeable people!