Super friendly employees- and they’re always willing to educate and answer questions.

Great experience. Real customer service the price was right and the sales people were on top of it. We were given everything we needed to start up our spa. Good training on how to take care of our beautiful spa. Everyone emphasized that we could call them at any time for questions or help. We recommend hot tubs Albuquerque to everyone.

These guys are the best! Had an issue with my hot tub, they came out and fixed my issue. The tech was very friendly and knowledgeable. He took the time to explain to me how to properly use the hot tub. I would highly recommend these guys. And they are super affordable!!! They just earned a lifetime customer.

Everyone I talked to was super friendly, knowledgeable, and helpful, from the salesman at the store to the folks at the warehouse. They delivered to my house in Tijeras and got me set up with all the chemicals I will need for 4 months. It took a few days for my water to get delivered and they were kind enough to come back and make sure everything was working well and gave me some training on how ... More

Everyone I talked to was super friendly, knowledgeable, and helpful, from the salesman at the store to the folks at the warehouse. They delivered to my house in Tijeras and got me set up with all the chemicals I will need for 4 months. It took a few days for my water to get delivered and they were kind enough to come back and make sure everything was working well and gave me some training on how to maintain the hot tub. I knew nothing to begin with so I greatly appreciated that! It wasn't nearly as complicated as I thought it would be. I can't wait to get in!!! Less

Tracy in sales was wonderful as was Luis in service. Very responsive in all ways. Highly recommended.

Got a new tub just last week. The delivery went smoothly and Luis and Paul were very helpful! Thanks again.

They did a fantastic job and were super nice and polite! They were also extremely considerate of my property.

I purchased a Marquis hot tub from here. The staff have been great. Everyone has been helpful, too many to mention specifically. There were a couple of issues with the tub, but they made everything right in a timely manner. Highly recommended!

Luis was the best!! Great service very helpful! Very professional. Thank you!!!

Friendly, no pressure sales BY Tracy, with good communication and follow through on pricing and all accessories. Received my hot tub today, delivered safely by Jonathan and Luis. They were super personable, hard working and informative, walking me through the details of care of my new spa. Time will tell about the function and quality of the spa, but the customer service has been TOP NOTCH. I hig... More

Friendly, no pressure sales BY Tracy, with good communication and follow through on pricing and all accessories. Received my hot tub today, delivered safely by Jonathan and Luis. They were super personable, hard working and informative, walking me through the details of care of my new spa. Time will tell about the function and quality of the spa, but the customer service has been TOP NOTCH. I highly recommend them 👍 Less

They were so helpful! It was as if I was being taught how to take care of my water instead of just someone coming out and doing it, without showing me how and why! Amazing service

I went in today to buy some chemicals for my Hot tub which we did not purchase from their store (which we regret). The salesman and the owner We’re absolutely wonderful. Super knowledgeable and didn’t try sell things that weren’t essential. They even offered to send a tech to our house to help teach us how to get the chemicals right. My only regret is not buying our hot tub from them.

Great customer service Very helpful and knowledgeable. Definitely recommend!

Spoke with Scott and the next day Miquel came out to assess a leak. Fixed it cleanly within (2) hours and taught us a LOT about our spa. We purchased the Dimension One in 2013 and this was our first difficulty. ALL GOOD and big THANK-YOU to all!

We bought a hot tub from them and from the sales to installation, our experience has been amazing. They had to come back quite a few times as my backyard was not perfectly level, but they have always been very accommodating. Luis from their team has been extremely helpful and was always a phone call away if I ever had any questions or problems. I cannot recommend them highly enough.

We bought a hot tub from them and from the sales to installation, our experience has been amazing. They had to come back quite a few times as my backyard was not perfectly level, but they have always been very accommodating. Luis from their team has been extremely helpful and was always a phone call away if I ever had any questions or problems. I cannot recommend them highly enough.

I was able to get a perfect sized hot tub at a really great price and the installation and service have been terrific! Louis has helped me with a couple of service needs and has gone out of his way to be responsive and professional, and took care of my service needs easily. I highly recommend Hot Tubs Albuquerque.

Friendly staff and they do not try selling stuff you don't need

Friendly staff and they do not try selling stuff you don't need

I need service on my Hot Tub and Scott was great at helping me try to self-diagnose the issue. We thought it was the heating unit, so a service person was sent out. It turned out to be the control box. Since I live 100 mile outside of Albuquerque, I didn't want another service call, so the serviceman showed me exactly how to change out the control box once I received it. Great service.

Great bunch of people that are very focused on customer satisfaction. Owner Steve went out of his way to bring my preexisting electrical connection up to code and make sure my install was done exactly right. He has a professional installation crew that is courteous, efficient, and knowledgeable. Additionally, follow up care (in particular Scott and Miguel) is outstanding. I would highly recomm... More

Great bunch of people that are very focused on customer satisfaction. Owner Steve went out of his way to bring my preexisting electrical connection up to code and make sure my install was done exactly right. He has a professional installation crew that is courteous, efficient, and knowledgeable. Additionally, follow up care (in particular Scott and Miguel) is outstanding. I would highly recommend Hot Tubs Albuquerque to anyone looking for a quality, affordable hot tub from a place that takes good care of the customer. Less

Good customer service

Delivery guys were knowledgeable and hard working I recommend everyone use this company we were satisfied

Very helpful staff- highly recommend Hot Tubs Albuquerque

Very friendly and Steve was extremely knowledgeable. He helped us without selling us stuff that we didn't need.

I am surely glad to have trusted Hot Tubs Albuquerque with mu purchase of a second Jacuzzi. The first one I got 10 years ago from a different dealer (an 8 people tub which sits on my deck and is still working), but I wanted a smaller one to fit inside my sunroom for the winter days, and for privacy. Mr. Tracy patiently gave me the time to make up my mind and choose the right tub, a Viking Royale ... More

I am surely glad to have trusted Hot Tubs Albuquerque with mu purchase of a second Jacuzzi. The first one I got 10 years ago from a different dealer (an 8 people tub which sits on my deck and is still working), but I wanted a smaller one to fit inside my sunroom for the winter days, and for privacy. Mr. Tracy patiently gave me the time to make up my mind and choose the right tub, a Viking Royale P+. Paul and Louis made sure that the tub would be sitting pretty and functioning in my sunroom next to my sauna. It took some brainstorming and muscles to get the tub indoor, but the "dynamic duo" got the job done nice! Bravo! Now my sunroom is my favorite spot in the house after I get back from work: all is set up as a true SPA, falling water sound, the scent of my meditation/massage candles, the perfect jets, the lighting in the tub, a chalice of Prosecco, the nice cathedral windows of the sunroom showing me the flowers around the pond and the animals coming to drink there. All in perfect harmony, all giving me the perfect lift I need at the end of my day. That's where and how a piece of paradise becomes a reality. Less

WOW! We have been wanting a hot tub for years. This year I turn 40, so it was officially time! :) We shopped around to the "major" dealers in town and luckily found Hot Tubs Albuquerque. Their pricing was competitive and with everything rolled in (including CRANE delivery) it felt like a more transparent process. Tracey was incredibly patient as we selected and ordered our model. Delivery was pro... More

WOW! We have been wanting a hot tub for years. This year I turn 40, so it was officially time! :) We shopped around to the "major" dealers in town and luckily found Hot Tubs Albuquerque. Their pricing was competitive and with everything rolled in (including CRANE delivery) it felt like a more transparent process. Tracey was incredibly patient as we selected and ordered our model. Delivery was prompt and easy. Communication was exceptional throughout the process and they have even made time to help educate us on how to keep our tub running for many, many years. Definitely recommend! Less

Love my hot tub and the level of service I’ve received from the team at Hot Tubs of Albuquerque!

We were in the market for a spa and did not know where to go. It was sort of like flipping a coin when we pulled into Hot Tubs Albuquerque, and we are sure glad we did! We found a great deal on exactly what we wanted. Whenever we have had questions, they were available to assist us. Last week we moved to a new home and wanted to take the spa with us. The moving company wouldn't touch it. Along ca... More

We were in the market for a spa and did not know where to go. It was sort of like flipping a coin when we pulled into Hot Tubs Albuquerque, and we are sure glad we did! We found a great deal on exactly what we wanted. Whenever we have had questions, they were available to assist us. Last week we moved to a new home and wanted to take the spa with us. The moving company wouldn't touch it. Along came Scott and his team from Hot Tubs Albuquerque to the rescue! Scott found the best way to remove the spa from our old backyard and deliver it to our new one. This was no easy task since we now back up to water. Scott and his team had to find where the path behind our house began and they carried it down the trail. It is now safely tucked into our new backyard. We are very happy with Hot Tubs Albuquerque and will highly recommend them to anyone in the market for a spa. Less

This place is amazing. I bought a cheap tub, probably as cheap as they come and I was still treated as if I spent a fortune. They made sure everything was working and I had everything I needed even months after my purchase. The amount of customer service and respect given is unheard of now a days. Thank you guys for everything!

Fantastic communication, excellent service, great product! - Marquis Epic Spa - perfect installation. Just WOW!

We got a used tub and the girl at the front walked us through how to use the ease chemicals and how to keep our water clean. She gave us tons of time and very patiently explained how to use our tub. Waters been clean ever since!

From our 1st encounter with ABQ Hot Tubs we have had nothing short of awesome service. Our most recent was to get a folding lifter for the cover. He likes to work behind the scenes, but Scott was able to get us the exact folding cover lifter. Gary did a great job getting it installed. He even took time to return next day to resolve a minor customer issue.

Helpful salesman but couldn't help me with my old tub Don't blame him He's in the business for selling new tubs but he did give me advice on how to fix mine

Hot Tubs Albuquerque deserve the 5 stars. COVID backed up the delivery but they kept in touch and we received the tub today. The quality and colors were exactly what we wanted. Special shout out to Luis and Paul, they made delivery and set up super simple. They both made sure we were 100% happy before leaving. Good job Hot Tubs Albuquerque, looking forward to referring you.

We purchased our hot tub from Hot Tubs Albuquerque. Lindsey our sales rep was very friendly and knowledgable and didn't pressure us into a sale but gave us many options that fit our needs. The delivery guys were fantastic they were professional and carefully installed the tub in our yard. Gary came out to show me how to use the tub and chemicals and he was awesome. He was so knowledgable and easi... More

We purchased our hot tub from Hot Tubs Albuquerque. Lindsey our sales rep was very friendly and knowledgable and didn't pressure us into a sale but gave us many options that fit our needs. The delivery guys were fantastic they were professional and carefully installed the tub in our yard. Gary came out to show me how to use the tub and chemicals and he was awesome. He was so knowledgable and easily explained everything we needed to do with the chemicals and maintaining the tub. He also assured me that if I had any questions to call him anytime. We're so glad we chose a local company to purchase our tub from. It's so nice to know we have a team of experts if we need anything for our tub. Thank you Hot Tubs ABQ we're very happy with our tub! Less

AMAZING products, but more importantly, AMAZING people!!! The staff and service here can’t be beat. All of my questions were answered accurately and I really felt welcomed! 5+ stars!

Great friendly staff, fast customer service. I had a knob that broke on my tub, went into the store and they took pictures to find me a replacement. Within 5 minutes of me leaving they called from the warehouse, I sent Scott some pictures of the knob and they had it in stock. Scott brought the part to my house and was nice enough to even Install it. The customer service when I first went into t... More

Great friendly staff, fast customer service. I had a knob that broke on my tub, went into the store and they took pictures to find me a replacement. Within 5 minutes of me leaving they called from the warehouse, I sent Scott some pictures of the knob and they had it in stock. Scott brought the part to my house and was nice enough to even Install it. The customer service when I first went into the store 3 years was why I purchased it from them in the first place. I highly recommend them Less

Bought my first hot tub and the sales staff were great, no pressure sales and very knowledgeable. The delivery guys were great and walked through everything and made sure I was comfortable before they left. The set up was smooth. Can not recommend more highly.

Definitely recommend Luis was very helpful and hard working. Was very satisfied with my hot tub and the set up.

Got a good deal on a returned hot tub. Great help from the sales staff. It was a tight fit getting it into our patio, but their delivery crew was skilled and neither the gate nor the tub was scratched. They then set it up and explained the process of filling, etc. After it was full we were shown how to keep the tub clean, use the chemicals, and work the controls. Excellent service!!

Everyone at Hot Tubs Albuquerque is INCREDIBLE! From start to finish they have all gone above and beyond. Tracy answered all of our questions and many calls during the entire process. Scott was so helpful and friendly setting up appointments and following up after all was installed. Steve and Luis delivered our tub faster than expected and helped with every question or concern. Luis was incredib... More

Everyone at Hot Tubs Albuquerque is INCREDIBLE! From start to finish they have all gone above and beyond. Tracy answered all of our questions and many calls during the entire process. Scott was so helpful and friendly setting up appointments and following up after all was installed. Steve and Luis delivered our tub faster than expected and helped with every question or concern. Luis was incredibly patient and helpful going over the fill and chemical process. Thank you so much! You all are amazing! Less

We was working with Scott and Miguel on our hot tub. They both did an outstanding job with customer service. I would highly recommend Hot Tubs Albuquerque!

Scott and his team truly care about the entire customer experience! They patiently advised me on what type of hot tub would best serve my needs and budget. Installation was fast, clean and efficient...... we got to have a great soak the first night! Top notch service and they went the extra mile to get the new tub running for a special gift to my family ASAP! Patient, kind and professional cr... More

Scott and his team truly care about the entire customer experience! They patiently advised me on what type of hot tub would best serve my needs and budget. Installation was fast, clean and efficient...... we got to have a great soak the first night! Top notch service and they went the extra mile to get the new tub running for a special gift to my family ASAP! Patient, kind and professional crew👍 Less

Our hot tub install went without a hitch! Scott was extremely helpful courteous and he showed up on time as planned. He offered solutions and suggestions on proper tub operation. A definite 5 star experience!

Hot Tubs Albuquerque has done a wonderful job maintaining my 21 year old Marquis hot tub. Recently there was a problem with an old pressure pad. The technician, Luis, came out quickly and diagnosed possible solutions. With the assistance of Scott and Steve, who found an old part in the warehouse, he was able to correct the problem and the hot tub is functional again.

Delighted with the tub I purchased at Hot Tubs Albuquerque. Sales did an excellent job in advising me and all my questions were answered. I just scheduled them to come out and do a drain and fill for me this week. I am enjoying the heck out of my tub.

I bought my hot tub 3 1/2 years ago and have been very happy with both the tub and the service. Steve and Scott have been very responsive to anything I needed. An electrical component failed shortly after the warranty ran out and would have been very costly to replace. Steve said that shouldn’t have happened and went to bat for me with the manufacturer. They provided the part at no cost. I recomm... More

I bought my hot tub 3 1/2 years ago and have been very happy with both the tub and the service. Steve and Scott have been very responsive to anything I needed. An electrical component failed shortly after the warranty ran out and would have been very costly to replace. Steve said that shouldn’t have happened and went to bat for me with the manufacturer. They provided the part at no cost. I recommend Hot Tubs Albuquerque to any one considering a hot tub. Less

Hot Tubs Albuquerque came to our home to dispose of our old hot tub. They were on time and the men were very courteous. They had the tub out in less than 30 minutes. The price was really reasonable. Thanks Hot Tub Albuquerque!!!

Bought a tub; had to wait a little while but well worth it. The delivery, installation, electric hookup and tutorial of how to use, clean and maintain was outstanding. The tub itself, which was one of the least expensive tubs is incredibly comfortable. Exactly what we told Tracey what we wanted/didn't want in a tub. Thanks! So far very happy. (Didn't give a 5 because I never gives 5s)

Great business to deal with...professional, friendly service. Recently needed a minor part and Scott was very helpful in working with the factory to get it to me. I definitely recommend Hot Tubs Albuquerque if you are in the market... one of the best purchases we have ever made.

From the beginning in the sales room to the delivery and installation these folks did an awesome job. Steve, Lindsey, and Tracy were super helpful and never pushy, Steve's goal is to fit the tub to the person and he is mindful of your budget and personal tastes. Paul, Scott, Miguel, and Luis, were my site inspection and delivery and set up team and they were all great. A big shout out for Migu... More

From the beginning in the sales room to the delivery and installation these folks did an awesome job. Steve, Lindsey, and Tracy were super helpful and never pushy, Steve's goal is to fit the tub to the person and he is mindful of your budget and personal tastes. Paul, Scott, Miguel, and Luis, were my site inspection and delivery and set up team and they were all great. A big shout out for Miguel and Luis super friendly and very knowledgeable. They were all about me being satisfied with the placement of the tub and made sure I undersrood how to care for it. Great experience all around!!! Less

Exceptional service, and premier products at affordable prices. Their professional install team made the entire process go very smooth. Thank you!!!

Hot Tubs Albuquerque (HTA) made buying a new, replacement hot tub easy and hassle free. Tracy was great to work with on the sales side, and Scott, Luis and Miguel were top notch on the delivery and setup. Watching them get it over my block wall and into the backyard was amazing. Enjoying my new Viking Spas hot tub! Would highly recommend buying from HTA.

Always great, friendly customer service! They really make you know you are important!

Scott and his team did an excellent job of repairing our hot tub

We bought a house that had a working twenty year old hot tub but it stopped working after one year. Hot Tubs Albuquerque (HTA) went above and beyond to get it working again. We paid for HTA to replace the compressor but then the hot water heater went out, and instead of selling us a new one, they rebuilt and installed the old one. For FREE. Everyone at the warehouse, at the store, and the guys wh... More

We bought a house that had a working twenty year old hot tub but it stopped working after one year. Hot Tubs Albuquerque (HTA) went above and beyond to get it working again. We paid for HTA to replace the compressor but then the hot water heater went out, and instead of selling us a new one, they rebuilt and installed the old one. For FREE. Everyone at the warehouse, at the store, and the guys who came out were exceptional customer service representatives, honest, and pleasant. Shout out to Scott, Gary, and Miguel! And, though I never met the owner, a big shout out to him or her for running a company that clearly has high customer service standards and operates the highest quality service in an honest, forthright way. Less

I do not post reviews, so this must of have been extraordinary. Our hot tub died eight months ago & we purchased a new Marquis to replace it from Hot Tubs Albuquerque. It was delivered & installed this week. It is too soon to review the product, but not the delivery, setup & usage instructions delivered by the Hot Tubs Albuquerque crew. In a word: OUTSTANDING! Scott, Luis & Miguel were terrific... More

I do not post reviews, so this must of have been extraordinary. Our hot tub died eight months ago & we purchased a new Marquis to replace it from Hot Tubs Albuquerque. It was delivered & installed this week. It is too soon to review the product, but not the delivery, setup & usage instructions delivered by the Hot Tubs Albuquerque crew. In a word: OUTSTANDING! Scott, Luis & Miguel were terrific. Scott is the leader & is focused on customer satisfaction. So are Luis & Miguel. We were concerned about a couple of issues when moving a seven-foot, 500 pound device through a gate & placing it on a relatively new raised paver platform. They listened & placed the new tub with no difficulty. They were patient with our requests to adjust the placement to be “just right” & they nailed it. Our electrician insisted on being there for installation (an electrician did not have to there, just the correct service). Hookup was flawless as they worked together. Scott headed back to the shop. Miguel & Luis finished the setup to ensure everything was functioning properly. They then reviewed operating procedures, regular upkeep & chemical balance practices. They were patient & answered all of our questions, sometimes more than once, & made sure we understood & were happy. Both were knowledgeable & made an effective tag-team teaching us about the new tub. All were courteous, polite & had a nice sense of humor....our style. Based on our experience, I am certain if we have any product questions or issues, they will be handled in a similar fashion as our delivery & installation. Less

Fast, friendly service. I would highly recommend Hot Tubs Alb. to anyone looking to purchase a hot tub. Thanks for the help today fellas!

The best people and service, and great hot tubs!

Hot Tubs Albuquerque and their staff are amazing. They are so knowledgeable about their products and really want to help you find what you need. No pressure to buy...just got us what we needed! We upgraded to a Marquis and are excitedly waiting for the new delivery. I'm hoping in years to come we will purchase a swim spa from them; it's on my bucket list. They have our business for life! Thank yo... More

Hot Tubs Albuquerque and their staff are amazing. They are so knowledgeable about their products and really want to help you find what you need. No pressure to buy...just got us what we needed! We upgraded to a Marquis and are excitedly waiting for the new delivery. I'm hoping in years to come we will purchase a swim spa from them; it's on my bucket list. They have our business for life! Thank you Tracy and Steve for your time and patience as we figured out what our family needed. Less

the tubs were HOT. the service was HOTTER.

I was very pleased with the timely service as well as the hospitable follow ups given to clientele. Hot tubs ABQ anticipated needs and served with great enthusiasm. Customer service is a priority with this company. Quality products in addition to gold star service is the standard and I strongly recommend bringing your business to them.

We had such a great experience with Hot Tubs Albuquerque! Installation was smooth even though we had a very tricky location and terrain to work around. Scott was professional and knowledgable about all things hot tubs including chemicals, power, hot tub settings, and water quality. He went out of his way to provide amazing customer service and answered my questions day and night! Thank you hot tu... More

We had such a great experience with Hot Tubs Albuquerque! Installation was smooth even though we had a very tricky location and terrain to work around. Scott was professional and knowledgable about all things hot tubs including chemicals, power, hot tub settings, and water quality. He went out of his way to provide amazing customer service and answered my questions day and night! Thank you hot tubs Albuquerque!!! Less

We absolutely love our hot tub and our enjoyment of it has been made possible by the wonderful customer service provided by the owner and staff. It was our first time ever owning a tub and we had a self-inflicted user error when starting out and they were there to quickly fix it and get us set up for success. The relaxation and pain relief that it has brought to our lives has been remarkable and ... More

We absolutely love our hot tub and our enjoyment of it has been made possible by the wonderful customer service provided by the owner and staff. It was our first time ever owning a tub and we had a self-inflicted user error when starting out and they were there to quickly fix it and get us set up for success. The relaxation and pain relief that it has brought to our lives has been remarkable and because we know they are just a phone call away maintenance has been stress free too! Buying from this local company has been one of our most gratifying decisions to date. Less

I had an amazing experience with these guys buying my first hot tub! Tracy was great to work with on selecting the right one for me & always kept me informed on when it was coming. Scott was wonderful to work with on the delivery process & has taken complete care of me even after I got my hot tub! Luis was so helpful on helping me start it up & show me how to take care of it. I’m beyond happy w... More

I had an amazing experience with these guys buying my first hot tub! Tracy was great to work with on selecting the right one for me & always kept me informed on when it was coming. Scott was wonderful to work with on the delivery process & has taken complete care of me even after I got my hot tub! Luis was so helpful on helping me start it up & show me how to take care of it. I’m beyond happy with everything these guys have done from the very start! Highly recommend buying from them!! Less

We purchased Viking 3 round with LED lights and absolutely love it. It was an ideal choice for a smaller space and the round shape is a nice change from the traditional style. We chose Hot Tubs of Albuquerque after reviewing the many favorable comments from customers. The Sales Associate and technicians were knowledgeable, professional and extremely helpful in answering all my questions in throug... More

We purchased Viking 3 round with LED lights and absolutely love it. It was an ideal choice for a smaller space and the round shape is a nice change from the traditional style. We chose Hot Tubs of Albuquerque after reviewing the many favorable comments from customers. The Sales Associate and technicians were knowledgeable, professional and extremely helpful in answering all my questions in through and timely manner. We were impressed to learn they complete a site inspection to ensure they had the right equipment upon delivery for a seamless installation. We have reached out several times over the past couple of months with various questions and each time we received prompt customer service over the phone or in person. They also offer various services to help you maintain your tub and always provide helpful tips along the way. This is a great company with a variety of hot tubs to meet your individual needs and a team of people to make sure you’re always a satisfied customer! Less

Was very happy with serviceTechnician was very knowledgeable show up a little early would definitely recommend them to other people

I have nothing but wonderful things to say about Hot Tubs Albuquerque (HTA). They gave me an excellent deal, they delivered my tub (including steps and a cover at no cost), and they worked with my electrician to make sure my installation went smoothly. HTA has electricians they use as well, but they will work with your personal electrician if you prefer. I bought my tub nearly two years ago and t... More

I have nothing but wonderful things to say about Hot Tubs Albuquerque (HTA). They gave me an excellent deal, they delivered my tub (including steps and a cover at no cost), and they worked with my electrician to make sure my installation went smoothly. HTA has electricians they use as well, but they will work with your personal electrician if you prefer. I bought my tub nearly two years ago and they have helped me with maintenance and general advice with great professionalism and timeliness. If you are considering buying a hot tub, this is the only business to consider. HTA is the best in town by far. Less

They came out took out our old hot tub, and put in the new. Recommended an electrician which came out and connected it. We had warranty work and they have been true to their word.

Highly recommend for your hot tub and spa needs! Not only was my buying experience easy and stress free, but Steve (the owner) was incredibly professional, courteous and knowledgeable. Remarkable customer service. They have a customer for life!

I am absolutely in love with my hot tub! I went into the hot tub purchasing process with very little information and wasn’t even sure what I was looking for. Tracy was so helpful in answering all my questions before I made my purchase and I felt no pressure or rush on making a decision. The entire Hot Tubs Albuquerque staff are so helpful and extremely nice. I went with the Marquis Woodstock Elit... More

I am absolutely in love with my hot tub! I went into the hot tub purchasing process with very little information and wasn’t even sure what I was looking for. Tracy was so helpful in answering all my questions before I made my purchase and I felt no pressure or rush on making a decision. The entire Hot Tubs Albuquerque staff are so helpful and extremely nice. I went with the Marquis Woodstock Elite and I couldn’t be happier! Less

A company that strives for excellence and 100% customer satisfaction, Hot Tubs Albuquerque goes above and beyond to ensure you are completely satisfied, a quality that is sadly lacking in most businesses these days. You will not regret doing business with these folks! I highly recommend. Eric

Excellent service, friendly , knowledge and timely. Highly recommended!!!

I can not say enough about the quality of service we received from Hot Tubs Abq! Every single step was perfectly executed. We have a lake house so not only did they deliver with no extra cost but the 2 delivery guys were outstanding! I had bought a hot tub for my primary residence in abq from Steve before and ya ,ok the owner goes above and beyond but SO DOES THE ENTIRE TEAM!!!! They helped my hu... More

I can not say enough about the quality of service we received from Hot Tubs Abq! Every single step was perfectly executed. We have a lake house so not only did they deliver with no extra cost but the 2 delivery guys were outstanding! I had bought a hot tub for my primary residence in abq from Steve before and ya ,ok the owner goes above and beyond but SO DOES THE ENTIRE TEAM!!!! They helped my husband with all of his “attention to details “ Never once did they act put out or come across like this isn’t my job. They treated us like we were their best friends and helped us get it just right. They made sure it was set down exactly where I wanted it even when I didn’t know yet! This Viking spa is designed for a more outdoor rugged terrain and can be set down without a concrete pad so I had a little more options then “just right there.” The guys were great, helpful, knowledgeable and nice. They took the fence down they put the fence up they even hauled off the branches we had to cut down . The tub was already paid for not c.o.d.but they still went the extra mile or 10 for us. I wish every business I dealt with had this much character. I learned from out first purchase several years ago,When you buy from Hot Tubs Abq you don’t just buy a spa . Your purchase goes on with help down the road , lessons on your chemicals, easy ability to order parts your dog ate, available staff if you have a concern, tips and tricks and floating speakers, cool salts that are safe for your tub, and laughs as well as genuine concern for you as a person. Not just a fed x truck dropping off a purchase. If you want to make a sound decision and feel great about it for years down the road...... This is your store. Less

Awesome crew and professional installation! Hot Tubs Albuquerque has a great selection and friendly staff. We purchased the Marquis Spirit 2 months ago and just love it! So easy to maintain and change cartridges. Wish we bought it years ago. I highly recommend Hot Tubs Albuquerque! Mark

Just got our Marquis Nashville Elite from Hot Tubs Albuquerque. Scott and Luis were awesome super professional. Put it right where I wanted and gave compete instructions very excited.

Excellent, 5 star service! Everyone I worked with at the Alb. Hot Tub center was fantastic to work with abs very generous with their time. Many thanks!

Scott at Hot Tubs Albuquerque has been incredible to work with. He has taken the time to do phone consults when our spa water is less than ideal. I really appreciate him taking the time to help us out. He isn't just trying to sell more chemicals. He actually advises just enough chemicals to keep the water clear. Some of the products on the market he called snake oil- just a way to waste mone... More

Scott at Hot Tubs Albuquerque has been incredible to work with. He has taken the time to do phone consults when our spa water is less than ideal. I really appreciate him taking the time to help us out. He isn't just trying to sell more chemicals. He actually advises just enough chemicals to keep the water clear. Some of the products on the market he called snake oil- just a way to waste money. Scott is very knowledgable and will be there long after your hot tub is delivered! Less

If I could give 10 Stars I would. No other company has impressed me enough to take time to review on google. The enthusiasm and knowledge for their quality products is amazing, the delivery, setup, revisit for chemical training is top notch. Great products, great team! You will not regret your purchase! Thank you Steve, Tracey, Scott and Paul for everything, and many thanks to the great delivery... More

If I could give 10 Stars I would. No other company has impressed me enough to take time to review on google. The enthusiasm and knowledge for their quality products is amazing, the delivery, setup, revisit for chemical training is top notch. Great products, great team! You will not regret your purchase! Thank you Steve, Tracey, Scott and Paul for everything, and many thanks to the great delivery guys! Less

Just bought a house with a hot tub and we couldn’t keep the water clean. They clearly explained how to use our chlorine properly and answered all our questions. It’s been several weeks and haven’t had an issue since. No more stinky tub!!!

We purchased our Marquis Resort spa about 18 months ago. The buying experience was fantastic, everyone was very helpful with no pressure at all. Steve actually came out to my house to discuss, in my yard, the best place to put the Spa, then recommended a guy to do the platform to take advantage of the views. Installation went perfectly and the installers taught me how to do the maintenance (as t... More

We purchased our Marquis Resort spa about 18 months ago. The buying experience was fantastic, everyone was very helpful with no pressure at all. Steve actually came out to my house to discuss, in my yard, the best place to put the Spa, then recommended a guy to do the platform to take advantage of the views. Installation went perfectly and the installers taught me how to do the maintenance (as they always do) - I have been able to maintain the spa very easily. Service after the sale is a huge thing for me, and theirs is A+. I have had only 2 questions in 18 months and both times they have gotten back to me promptly. Yesterday Steve even came out to answer a question for me. Highly recommend for product quality, price and service. Less

Great service and attention to detail! I purchased my hot tub in July and when I decided it was time to clean it and refill I had issues with my chemicals and the team at Hot Tubs Abq came out to my house and helped me! It was amazing service and I didn't get charged for having them drive our to my house to check on the water. Thanks again to a great team at HTA!

Great experience buying our hot tub! No pressure, family owned business. Very knowledgeable; from tub selection to site preparation recommendations and installation. Steve the owner came out personally to assist setting up the tub and showed us the basics in maintenance. He was just as exited as us getting it installed! We love our Marquis spa!!

Fantastic service!!! Personal and timely!

Scott is really great. The staff is really helpful and friendly.

This is an update to my previous review... we have continued to be extremely happy with our hot tub we purchased in April 2020. The service we continue to receive is amazing. We strongly recommend Hot Tubs Albuquerque! We bought our first hot tub and Steve was very knowledgeable and extremely helpful. He went above and beyond. Once delivered and set up, Steve has continued to answer our quest... More

This is an update to my previous review... we have continued to be extremely happy with our hot tub we purchased in April 2020. The service we continue to receive is amazing. We strongly recommend Hot Tubs Albuquerque! We bought our first hot tub and Steve was very knowledgeable and extremely helpful. He went above and beyond. Once delivered and set up, Steve has continued to answer our questions and help with anything we have needed. We highly recommend Hot Tubs Albuquerque. They will continue to have our business in the future. Less

No need to look further, I visited every hot tub reseller in Albuquerque, Hot Tubs Albuquerque is by far the BEST. We knew what we were looking for when we visited Hot Tubs Albuquerque, their friendly staff did not try and sell us features we did not need. I visited several other hot tub dealers in Albuquerque from the Renaissance area to Osuna and up and down Menaul Blvd. Some dealers tried a... More

No need to look further, I visited every hot tub reseller in Albuquerque, Hot Tubs Albuquerque is by far the BEST. We knew what we were looking for when we visited Hot Tubs Albuquerque, their friendly staff did not try and sell us features we did not need. I visited several other hot tub dealers in Albuquerque from the Renaissance area to Osuna and up and down Menaul Blvd. Some dealers tried a hard sell, others proceeded to bad mouth their competition and one did not even greet us when we walked in the door! When we returned to Hot Tubs Albuquerque I shared my experiences with them about other vendors, their comment “that’s too bad”. That’s it, nothing else, they did not bad mouth their competitors. Hot Tubs Albuquerque had the hot tub we wanted and we bought it! Installing it would have been a bust if it wasn’t for their expertise. When they came to deliver the hot tub we realized it was going to be a tight fit through our gate. The installers called the owner of the company who immediately came to our house and offered to bring a crane free of charge but we were able to remove the gate and get it in. Next, the clearance for the door was about 2 inches too small! The installers along with the owner and my husband were able to make some adjustments and get the hot tub exactly where we wanted it! I highly recommend Hot Tubs Albuquerque! The truly go above and beyond for their customers! Less

We were looking for a hot tub, seems like alot of stores were charging a premium check this place out and ask for a veterans discount. This store had a few at reasonavle prices left.

Steve (the owner) and his staff are unbelievably dedicated to insuring customer satisfaction. I am not only a buyer of one of his spas, but a return customer who has been always treated with respect, courtesy and prompt, fair]-priced service. I could not recommend ANYONE more highly than Steve, his staff and Hot Tubs of ABQ.

The entire staff at Hot Tubs of Albuquerque have been wonderful! Tracy helped me make my purchase over the phone and answered a zillion of my questions, patiently and thoroughly. Paul took my calls, day after day and week after week, updating me on the construction of my tub and unforeseen circumstances that included forest fires near the factory in Oregon and unforeseen pandemic slowdowns. H... More

The entire staff at Hot Tubs of Albuquerque have been wonderful! Tracy helped me make my purchase over the phone and answered a zillion of my questions, patiently and thoroughly. Paul took my calls, day after day and week after week, updating me on the construction of my tub and unforeseen circumstances that included forest fires near the factory in Oregon and unforeseen pandemic slowdowns. His sense of humor helped us both along the way. Gary and Eric did the installation and gave me a great tutorial on water care and tub maintenance as well. Thanks to everyone who made the buying and delivery of my Marquis Spa a trouble free and pleasant experience!! Less

Excellent experience! They helped us find the perfect hut tub for our space. Steve answered a ton of questions along the way and was super helpful. We will certainly return for any future hot tub needs!

I highly recommend Hot Tubs ABQ. Every time we went in the staff was super friendly, they even set up an appointment for us to test out the tubs and the various jets. Steve the owner is very knowledgeable, he shares every little detail with you giving you comfort of mind. I was a little skeptical at first because there is a guy giving Marquis a bad rep. After research from using the tubs, inspec... More

I highly recommend Hot Tubs ABQ. Every time we went in the staff was super friendly, they even set up an appointment for us to test out the tubs and the various jets. Steve the owner is very knowledgeable, he shares every little detail with you giving you comfort of mind. I was a little skeptical at first because there is a guy giving Marquis a bad rep. After research from using the tubs, inspecting the tubs, and talking with the owner and staff I know that Marquis is a reputable brand that has great quality. We got the victor 94L and absolutely love it. If you are looking for the best quality tub, one that is easy to maintain, will last a very long time, easy on the electric bill, and is overall just very nice then Hot Tubs ABQ is the place to go! Less

We purchased a swim spa and it was delivered a couple weeks ago. The crane delivery was fun to observe and the pool is awesome! We have received excellent customer care throughout the process, from the time of sale on, and they seem committed to provide ongoing support with maintenance, technical support, etc. Highly recommend this company.

Purchased a Marquis spa. We could not be more pleased with our pre and post-sale experience. So very glad we read reviews and did our research--it payed off. Everything went so smoothly and we were very confident in, and comfortable with, everyone we worked with there. Very happy with the Marquis product too...convinced we got one of the very best tubs on the market at a very fair price.

Very helpful staff before and after the instillation of our hot tub.

Tracy was very professional, patient with all our questions and incredibly knowledgeable. He found us a solution that fits our lifestyle as well as our budget. When asked about other brands he gave honest evaluation of them. I felt he was looking out for us, and helping us make a choice that would work well for us. Not a pushy sales person at all. Great customer service, really nice products. I... More

Tracy was very professional, patient with all our questions and incredibly knowledgeable. He found us a solution that fits our lifestyle as well as our budget. When asked about other brands he gave honest evaluation of them. I felt he was looking out for us, and helping us make a choice that would work well for us. Not a pushy sales person at all. Great customer service, really nice products. It was an education as well as a purchase. Thank you. Less

We’ve had the tub now for a week and a half. Working with Tracy was great and the installers, Gary and Jesse, were superb. I will follow up when I’ve had some time with the hot tub.

Amazing customer service, hot tub is a beautiful and at a good price.

Full customer service from beginning to end. Service Techs fixed our Tub, explaining every step along the way; helped educate us on our tub maintenance. Went above and beyond to make sure we were 100% satisfied before leaving. Would recommend to anyone!

We are very happy with support we got when we purchased our very first hot tub. From the time we walked in the door the staff was friendly and answered all our questions. The guys that delivered and set up our hot tub were knowledgeable and showed us how everything works

Jesse and Paul installed a new hot tub on July 21, 2020. They were on time and professional and answer all my questions. I would highly recommend Hot Tubs Albuquerque. My experience at time of purchase to complete installation was amazing!

Highly Recommend! I recently bought a home and it came with a hot tub. I have never owned one and didn't know how to maintain or operate it. Gary and Jesse were so great! They came over and drained and cleaned the hot tub and Gary walked me through what they were doing in the moment as well as how to use and maintain it for future uses. They even let me use a loaner cover until mine comes in and ... More

Highly Recommend! I recently bought a home and it came with a hot tub. I have never owned one and didn't know how to maintain or operate it. Gary and Jesse were so great! They came over and drained and cleaned the hot tub and Gary walked me through what they were doing in the moment as well as how to use and maintain it for future uses. They even let me use a loaner cover until mine comes in and made sure I had all the chemicals I needed to keep things running smoothly. So appreciative of the kind learning experience! Less

A very pleasant sales experience all-around from a warm and knowledgeable staff. And we got a killer hot tub too! Thanks, Hot Tubs Abq!

Easiest experience buying a hot tub. No pressure sales people, they will listen, and sell you what best suites your needs. Their team comes out and sets it up for you and walks you through how to use it. Even after buying it, you can call the store and they will help you answer any questions on it, chemical uses, etc. They carry one manufacturer, Marquis, and know that brand VERY well. Becau... More

Easiest experience buying a hot tub. No pressure sales people, they will listen, and sell you what best suites your needs. Their team comes out and sets it up for you and walks you through how to use it. Even after buying it, you can call the store and they will help you answer any questions on it, chemical uses, etc. They carry one manufacturer, Marquis, and know that brand VERY well. Because of this, they can setup, troubleshoot and repair issues very quickly. I HIGHLY recommend them. Less

After visiting 4 local dealerships, I recently purchased a 14' swim spa from Hot Tubs Albuquerque. The sales experience was low pressure and the sales team was extremely accommodating. They are great to work with. There is a lag time in the delivery of 10 -14 weeks due to supply chain impacts related to the COVID-19 Pandemic. The same was reported by the other dealerships. They are ordering bef... More

After visiting 4 local dealerships, I recently purchased a 14' swim spa from Hot Tubs Albuquerque. The sales experience was low pressure and the sales team was extremely accommodating. They are great to work with. There is a lag time in the delivery of 10 -14 weeks due to supply chain impacts related to the COVID-19 Pandemic. The same was reported by the other dealerships. They are ordering before they sell, which is shortening the wait time. I bought my swim spa June 14th and expect delivery in early/mid-August. I will update my post after delivery but expect an all-inclusive, professional delivery and installation as promised. Less

Tracy, Gary, Jesse, and Teddy did a fantastic job from start to finish getting my spa delivered in time and looking great!!! Thank you for all your hard work!

Working with Lindsey and Jesse for the purchase and the install was awesome. They communicated very effectively and often via text/email/phone and kept me up to date on any changes. They also gave us a loaner hot tub until ours was ready from the factory. Of course do lots of research before going, but take YouTube videos with a grain of salt, everyone has an ulterior motive.

The group of people here are awesome. I went in with a specific budget in mind and most of their tubs were above that number. Then Steve came out and mentioned hes getting a new shipment in of a Marquis tub in my range. He showed me pics and I was sold. The best part, the service. We called them 3 times for 3 different issues (small) and they responded within one day! This is the exact reaso... More

The group of people here are awesome. I went in with a specific budget in mind and most of their tubs were above that number. Then Steve came out and mentioned hes getting a new shipment in of a Marquis tub in my range. He showed me pics and I was sold. The best part, the service. We called them 3 times for 3 different issues (small) and they responded within one day! This is the exact reason I chose a local vendor over a big box store... SERVICE after delivery. Did I mention they delivered directly to my back yard.... not on a curb! If you are like me and considered a Sams club tub, go visit these guys! You wont regret it! O and the tub is great too! Less

Had a wonderful experience. The customer service and delivery were perfect.

Everyone was very helpful from purchasing through installation and setup. Great help and a great selection of products. Very helpful in helping me choose the right tub for me. The delivery and stop was great and their short afterward was very helpful.

Edit: Bought a top of the line Marquis model hot tub about 14 months ago. Recently had trouble with one of the pumps. Called Tracey, he sent out service repair next day. New pump installed. All is good. Service was on time, thorough and perfect

We drive out if our way for HotTubs Albuquerque! Their level of service and friendliness are like no other!

Service in store: the people working in the store were absolutely awesome. I had 5 kids at the time running around trying all the hot tubs out. Letting me know all their opinions on each tub, the guys working were so kind! After I decided what we wanted they took my order and didn't mind the crazy kids. They even got duckies on our way out. Delivery: the owner came out and delivered our hot tub ... More

Service in store: the people working in the store were absolutely awesome. I had 5 kids at the time running around trying all the hot tubs out. Letting me know all their opinions on each tub, the guys working were so kind! After I decided what we wanted they took my order and didn't mind the crazy kids. They even got duckies on our way out. Delivery: the owner came out and delivered our hot tub with an really awesome Marine Vet. They delivered, filled, showed us all the things we needed to know before they left. It was a very pleasant experience and they were both super cool to hang out with while the tub was filling. It was an absolute pleasure working with this company and we will continue to refer and use them as our hot tub people! Less

Instead of going on vacation, we decided to purchase a spa for our back yard. Our own 24/7/365 vacation! Hot Tubs Albuquerque has a great selection to choose from. We found just the right spa at the right price. Their sales and delivery staff were super friendly and informative as to spa care. Great warranty. Also glad to support an established local business instead of buying from a big box stor... More

Instead of going on vacation, we decided to purchase a spa for our back yard. Our own 24/7/365 vacation! Hot Tubs Albuquerque has a great selection to choose from. We found just the right spa at the right price. Their sales and delivery staff were super friendly and informative as to spa care. Great warranty. Also glad to support an established local business instead of buying from a big box store. 💖 our Hot Tubs Albuquerque spa! Less

Had an Marquis ATV 14 Sport SwimSpa installed at the end of February 2020. Back in early November 2019 we had an estimate done for an inground swimming pool; nothing fancy just a "ce-ment pond".  I knew it was going to be expensive but never imagined it would run over a third of what we paid for the house and then some.  A few weeks later I saw a television commercial for this type of pool explai... More

Had an Marquis ATV 14 Sport SwimSpa installed at the end of February 2020. Back in early November 2019 we had an estimate done for an inground swimming pool; nothing fancy just a "ce-ment pond".  I knew it was going to be expensive but never imagined it would run over a third of what we paid for the house and then some.  A few weeks later I saw a television commercial for this type of pool explaining how it is low maintenance, combines a pool & hot tub and can be used year round (to save costs we didn't even have the inground pool guy include heat in his estimate)  Did some online research and found a local dealer with excellent reviews: Hot Tubs Albuquerque. We went out on Black Friday and got an awesome, no pressure deal from Tracy Miller & Steve Nelson at a fraction of the inground price with 0% financing. Had them hold it until we got the concrete pad & electric service put in the last few weeks as the "Winter" here is winding down just in time for our 7th anniversary in 28 years on this Leap Year's February 29th. The inground guy was booked with installs until this coming Fall so no swimming until maybe next Spring.  Had a couple of hold-your-breath moments as it was craned over the house from the street out front but otherwise it was a clean, efficient & perfectly timed install by Jesse and his crew. Less

When it was time to replace our old hot tub we spent quite a lot of time visiting stores and reviewing websites - finally selecting Hot Tubs of Albuquerque. We are so happy we did! The staff was friendly and helpful without being pushy. When the tub was delivered the team did an excellent job of setting it up and making sure it was exactly where we wanted it. After the electrician hooked it up an... More

When it was time to replace our old hot tub we spent quite a lot of time visiting stores and reviewing websites - finally selecting Hot Tubs of Albuquerque. We are so happy we did! The staff was friendly and helpful without being pushy. When the tub was delivered the team did an excellent job of setting it up and making sure it was exactly where we wanted it. After the electrician hooked it up and I filled it Gary (from Hot Tubs of Albuquerque) quickly returned to help me with start up. Unfortunately, on the next day the tub had a problem and needed service. Gary returned within hours and replaced the bad part! It has been working perfectly since. The quality of the tub and the expert service have made us very happy about this purchase! Less

Just got my hot tub set up. Everyone at the store was great! From the owner, to the low pressure sales, to delivery and follow up, the entire team has been great to work with. We would definitely recommend hot tubs albuquerque to others.

Went to 6 different stores before realizing that Hot Atubs of ABQ is the very best place in town to buy a hot tub. Ended up getting an awesome unit and had it delivered perfectly days later. Bottom line, this is the ONLY PLACE TO BUY A HOT TUB

We would like to let everyone know ,we are very happy with our customers care. I have been doing business with there for many years and they take care of us very well. Sale-Delivery-Serve All is Great! Thank You, Edward Crow

Fantastic service! We absolutely love our hot tub!

We got this Hot Tub a couple of weeks ago and have been using it for a week now. Tracy Miller was our sales person and he is really knowledgeable about the Hot Tubs. He was not a pushy sales person, which is important to me. But he did take his time and answer all of our questions. I also have to mention the two gentlemen that delivered our Hot Tub. They both were very nice guys and set the hot... More

We got this Hot Tub a couple of weeks ago and have been using it for a week now. Tracy Miller was our sales person and he is really knowledgeable about the Hot Tubs. He was not a pushy sales person, which is important to me. But he did take his time and answer all of our questions. I also have to mention the two gentlemen that delivered our Hot Tub. They both were very nice guys and set the hot tub up for us. They answered all of my questions about caring for the unit. I highly recommend Hot Tubs Albuquerque as they have GREAT customer service. Less

Hot Tubs Albuquerque was very helpful and informative during our search for a hot tub. They walked us through the model advantages and once we selected ours, it didn't"t stop there. The set up was very professional and they even came back out to the east mountain when we made an error to make sure it was corrected and functioning properly. They clearly value their customers and spend time to m... More

Hot Tubs Albuquerque was very helpful and informative during our search for a hot tub. They walked us through the model advantages and once we selected ours, it didn't"t stop there. The set up was very professional and they even came back out to the east mountain when we made an error to make sure it was corrected and functioning properly. They clearly value their customers and spend time to make sure all goes well. We are very pleased with the Marquis brand and the service provided by the dealer and are comfortable with the knowledge that they will have our back for years to come. Thanks to all the at Hot Tubs Albuquerque for the professional guidance through selection to enjoyment. DG Less

Great job done by professional installers!

We were very impressed with service here, Tracy went above and beyond spending time with us showing us tubs to fit our special needs. The delivery went smoothly even though we had a car port to fit under and some landscape rocks to run the dolly over with the hot tub. The guys were great! After care and all of our questions have been patiently answered as well!

Had an old hot tub that froze during the last winter and failed. These folks removed the old hot tub and fit a brand new Marquis into the old, and customized, space without any issues. They always remember me when I walk into their shop which is very welcoming. Great sales staff that are able to describe each model in detail. Let both of us sit in each model to make sure the fit is what we wa... More

Had an old hot tub that froze during the last winter and failed. These folks removed the old hot tub and fit a brand new Marquis into the old, and customized, space without any issues. They always remember me when I walk into their shop which is very welcoming. Great sales staff that are able to describe each model in detail. Let both of us sit in each model to make sure the fit is what we wanted. Highly recommend that anyone looking for a hot tub give these folks an opportunity. Less

Great company to buy your hot tub from. They are there when ever you need them. Service guys are very nice and professional!

Excellent product, prices, and PEOPLE!

High quality sales and service. No pressure sales team, first class delivery and setup. Even though we had a hot tub for many years, Gary taught us new tricks and techniques to save maintenance time and expense. We also used their suggested electrician who did a fantastic job. We just have very positive feelings about this business. 9 months later and we're still extremely happy with their servi... More

High quality sales and service. No pressure sales team, first class delivery and setup. Even though we had a hot tub for many years, Gary taught us new tricks and techniques to save maintenance time and expense. We also used their suggested electrician who did a fantastic job. We just have very positive feelings about this business. 9 months later and we're still extremely happy with their service. They have earned our highest praise. Less

My wife and I purchased our Marquis Celebrity hot tub two weeks ago. On our first visit to the store we were greeted and helped by Lindsay who was very pleasant. Our installers; Gary and Jesse, were very efficient, knowledgeable and courteous. Owner Steve is very easy to work with and we are extremely happy with our purchase. We checked out other places and felt most comfortable with Hot Tubs Alb... More

My wife and I purchased our Marquis Celebrity hot tub two weeks ago. On our first visit to the store we were greeted and helped by Lindsay who was very pleasant. Our installers; Gary and Jesse, were very efficient, knowledgeable and courteous. Owner Steve is very easy to work with and we are extremely happy with our purchase. We checked out other places and felt most comfortable with Hot Tubs Albuquerque ! Less

Just completed installation of hot tub. Steve and Gary really delivered with the specific spa we ordered and right on the day promised. Our selection was guided skillfully by Steve and he was equally helpful in recommending a contractor to complete the concrete pad and install the appropriate electrical service. Good experience for what we hope to be years of hot tub enjoyment.

We are very happy with our Marquis hot tub. The delivery was great and explanation of how it works. We have had a few questions and everything was taken care of. Great place!

We are very happy with our hot tub. We spent quite a bit of time looking for the right one and we found exactly what we were looking for at Hot Tubs Albuquerque. They delivered the hot tub and set it up at our convenience. They even came back to move it, free of charge, after I realized I was incorrect with my first choice of placement. They went over how to care for the tub and how to test the w... More

We are very happy with our hot tub. We spent quite a bit of time looking for the right one and we found exactly what we were looking for at Hot Tubs Albuquerque. They delivered the hot tub and set it up at our convenience. They even came back to move it, free of charge, after I realized I was incorrect with my first choice of placement. They went over how to care for the tub and how to test the water and add chemicals. And they came back to show us again when I called confused. Everyone was incredibly kind and courteous. Less

I bought a place with an existing Dimension One Hot Tub. Steve, the owner, got me set up with all of the supplies I needed. He explained all of the inner workings of the Tub, and had all of the replacement parts for a few repairs I needed to make. He could not have been more helpful and friendly. I will always go back to him for all of my Hot Tub needs!!

Hello Future and Current Hot Tub Aficionados, When I did my extensive research for my own hot tub, I scoured the internet and brick & mortar retail establishments for months on end. In my research surprisingly, I came across a local hot tub retailer that came highly recommended. On my first encounter, they welcomed me with great level of hospitality and product knowledge unrivaled compared to wh... More

Hello Future and Current Hot Tub Aficionados, When I did my extensive research for my own hot tub, I scoured the internet and brick & mortar retail establishments for months on end. In my research surprisingly, I came across a local hot tub retailer that came highly recommended. On my first encounter, they welcomed me with great level of hospitality and product knowledge unrivaled compared to what I had previously encountered. I felt confident that I could trust in them that I would have the support when needed if I did purchase from them after the sale; boy was I surprised! I decided to order a custom hot tub to my preference and boy do I love it! Along the way like anything in life, there are hiccups with things. Whenever I had a hiccup and or issue with my hot tub, the owner Steve personally came to my house to diagnose and troubleshoot the problem until it was fixed! I Highly recommend Hot Tubs Albuquerque; superior product along with extensive product knowledge and on point customer service from sales to continued use! Mario J. Less

Great people and service

We shopped for 5 years here to get filters and chemicals for our previous hot tob. Last week we decided to get a new spa tub and had a great experience. Steve was informative and easy to talk with about our needs. We purchased a Marquis Spirit tub and had an excellent delivery and set up. Jesse and Gary manuvered the new and old tubs around our land and hard scapes with ease and no damage. All in... More

We shopped for 5 years here to get filters and chemicals for our previous hot tob. Last week we decided to get a new spa tub and had a great experience. Steve was informative and easy to talk with about our needs. We purchased a Marquis Spirit tub and had an excellent delivery and set up. Jesse and Gary manuvered the new and old tubs around our land and hard scapes with ease and no damage. All involved were great and offered excellent customer service. The new Marquis spa is very quite while running, and the jets are powerful but gentle for relaxing. New(er) methods for water management are easier and simpler. We love our new spa! Thanks Hot Tubs ABQ. Less

We are so pleased with the outstanding customer service provided by Hot Tubs Albuquerque. Steve and Carol were wonderful to work with in finding the perfect hot tub for my wife and me. Gary and Jesse were professional and timely in delivering our hot tub. Gary is one of the nicest people we have met. Overall, we are extremely happy that we decided to purchase local.

Went in for a new top side control panel, and neither employee working seemed interested in helping me find what I needed. The next day, after ordering the part I needed online, I called the store to ask if they sold a jet tool for my spa, and the first time I called the employee put me in hold and then hung up on me, and when I called back the employee, Tracy, acted incredulously towards my requ... More

Went in for a new top side control panel, and neither employee working seemed interested in helping me find what I needed. The next day, after ordering the part I needed online, I called the store to ask if they sold a jet tool for my spa, and the first time I called the employee put me in hold and then hung up on me, and when I called back the employee, Tracy, acted incredulously towards my request... like it was an absurd question. He told me that his employees might have them in their repair kits, but why would they carry those tools for sale... this place sucks! Less

Bought the tub 5 years ago and my experience has been GREAT! Why go anywhere else. Honest, helpful, informed. Respond immediately to any service problems or questions.

We purchased a great hot tub here - and when the manufacturer got backed up and delivery of the tub was delayed, they actually installed a loaner tub for a few weeks. A service call 6 months after the sale was also excellent. Thanks, Gary!

They legit.

Hot tubs ALBUQUERQUE is an outstanding company with great customer service and follow up. Their products and prices are the best . I’m impressed with the professional and knowledge staff. You might consider your hot tub purchase from here. You will not regret it. Tom S.

So far so good! I just bought my new hot tub today at Hot Tubs Albuquerque on a recommendation. I walked in, Tracy found me one that fit my specs, gave me a deal and arranged to have it delivered and installed immediately! Within about 2-3 hours I had my new tub set up. I'm just now waiting for it to warm up so I can use it!

Very knowledgeable, almost everyone who works there has their own tubs and experiences to share. No pressure to buy, very laid back atmosphere. Install went very smoothly and easily, very professional. Cant wait to try out the tub!

Very attentive to what I wanted and not pushy. Explained all the options and benefits and suggested not getting some options after talking to us...honest and upfront on everything.

They have the absolute best spas and they are trustworthy.

This is my third hot tub. My son asked me to go here to look at a different brand. I was so impressed not only with the hot tubs available but the staff. They did not treat me like a little old lady. There was no pressure to buy. The owner came out to my home to look for the best place to put the tub. He informed me the only way to get the tub in my backyard was with a Crain. Then he proceeded t... More

This is my third hot tub. My son asked me to go here to look at a different brand. I was so impressed not only with the hot tubs available but the staff. They did not treat me like a little old lady. There was no pressure to buy. The owner came out to my home to look for the best place to put the tub. He informed me the only way to get the tub in my backyard was with a Crain. Then he proceeded to tell me of way more difficult jobs he did to install a hot tub. I ordered from them right then and there. They bent over backwards to work on a delivery date. The stairs would not work with my arthritis so he ordered another one that worked beautifully. They were always so glad to see me and discuss problems I was having because of my arthritis. I highly recommend Hot Tubs Of Albuquerque. They are superior to the other places we previously ordered from in the past. Less

Good people!

I bought my hot tub a couple years ago and the after sales service is amazing! You can tell they are a local company and care about their customers!

I went to this company because of the reviews. Let me tell you so far great!!! They have been more then helpful. The salesman Tracy went Above and Beyond meeting me at my house (on his day off) before I bought anything just to make sure we were getting the right hot tub for the family. They service guys who showed up were great and returned twice to my house because the electrician took longer th... More

I went to this company because of the reviews. Let me tell you so far great!!! They have been more then helpful. The salesman Tracy went Above and Beyond meeting me at my house (on his day off) before I bought anything just to make sure we were getting the right hot tub for the family. They service guys who showed up were great and returned twice to my house because the electrician took longer then expected. They truly made my hot tub buying experience great!! Less

Totally awesome service from the time we entered their front door, until our wonderful hot tub was delivered to our home, and placed in it's chosen location! Thorough and knowledgeable explanation in regard to their products in every aspect and service, bar none!! Felt like we were in great hands and it has been completely confirmed every step of the way!! Recommend them 100%!!

Bought a tub from them. We shopped at every store in town. Got a Marquis. Delivery went perfect. Invited too many people over and the water got nasty (maybe had a kid pee into it). Called them, they came over and helped me fix it. Retaught me how to keep it balanced. Great tub. Great store. Great service. Can't say enough good things.

Steve & Carol are just phenomenal human beings and you can expect them to be upfront and honest about what kind of hot tub suits you. They will not try to sell you the biggest and best out there for the profit because they are just great people and have been in this business for a very long time. Whether you have therapeutic needs or just want a bunch of people over all of the time, they will gui... More

Steve & Carol are just phenomenal human beings and you can expect them to be upfront and honest about what kind of hot tub suits you. They will not try to sell you the biggest and best out there for the profit because they are just great people and have been in this business for a very long time. Whether you have therapeutic needs or just want a bunch of people over all of the time, they will guide you. I would not trust my services elsewhere and will go to them as long as they are around! Steve just finished up the install on mine and you know he just goes out of his way for each customer because he actually cares that you enjoy it! I love it. Go check them out if you’re looking. Quality tubs all around. Less

Great customer service. When we bought our hot tub and needed some guidance they were very helpful, knowledgable and prompt with their service. Highly recommend this company.

Friendly service. They really took time to make sure I was getting the right hot tub for my space / needs. They earned a new customer!

Best experience at a hot tub store that I've had. The first employee that helped me was courteous and gave me everything I needed to feel confident about what I was buying. I asked a question and the owner took over and helped truly educate me on everything I needed to know. He took the time to not just tell me what to do but also why, how and gave examples and suggestions. I love that they ha... More

Best experience at a hot tub store that I've had. The first employee that helped me was courteous and gave me everything I needed to feel confident about what I was buying. I asked a question and the owner took over and helped truly educate me on everything I needed to know. He took the time to not just tell me what to do but also why, how and gave examples and suggestions. I love that they have a free consult where someone will come out and help you get the chemicals right for your tub. I've had so many places give me a short, lame answer about chemicals. The fact that Hot Tubs Albuquerque is willing to take the time to actually go to your home to make sure you're doing it right, for FREE, means so much! Less

Great customer service and great pricing. The entire staff was very professional, friendly and knowledgeable. I didn’t feel any pressure to buy like other places. They installed ahead of schedule and I’m loving my new hot tub!

I wish I could give more stars. The owner, Steve, and his wife (and family) are the ipidomy of what a "quality" company is all about, or should be. My hot tub was NOT under warranty any more, but Steve personally came up to my mountain cabin in Cedar Crest and replaced the defective part at no charge to me. He said it was because it was Christmas and he was in the giving mood. I think he is... More

I wish I could give more stars. The owner, Steve, and his wife (and family) are the ipidomy of what a "quality" company is all about, or should be. My hot tub was NOT under warranty any more, but Steve personally came up to my mountain cabin in Cedar Crest and replaced the defective part at no charge to me. He said it was because it was Christmas and he was in the giving mood. I think he is the star that shines on the Christmas tree and is in the Christmas spirit all year round. I recommend this store and this family to anyone. If you don't have a therapy hot tub, it's the best. And the best place to get it is here. Less

Best service possible. Steve, Carol, and staff are always very knowledgeable and very helpful. I rate them 10 stars))

DAVE&CAROL ARE TH E BEST LOVE MY JACCUZI WITH THEIR KNOWLEDGE +HONESTY NOT TO MENTION HIGHLY COSTUMER SERVICE FIRST.

Steve and Jesse saved the day after our electrician decided to bail on us. 3+ weeks prior to the delivery, we scheduled a local electrician to come out at the same time as the delivery to do the hookup. As a side note, the electrician was actually the one that hooked up the prior homeowner’s hot tub so it was a no brainer to have the same company come out since they were familiar with the confi... More

Steve and Jesse saved the day after our electrician decided to bail on us. 3+ weeks prior to the delivery, we scheduled a local electrician to come out at the same time as the delivery to do the hookup. As a side note, the electrician was actually the one that hooked up the prior homeowner’s hot tub so it was a no brainer to have the same company come out since they were familiar with the configuration. Needless to say, the electrician did not perform the work on the agreed upon date. When Steve and Jesse showed up to install the tub, I let them know the situation. Steve reassured us that he would be able to get the tub staged and ready when we did get and electrician out there and would make sure we knew exactly what to do when we did get that scheduled. During the staging, Steve and Jesse saw that the wiring was already run from the breaker to the tub deck. They went ahead and checked the wiring to see if it was live, which it was. Steve told me the hard part had been done so it would be very easy for me to do the rest. They also noticed that the ground wire to the house was frayed and disconnected and let us know that needed to be fixed. Steve and Jesse offered to follow us to the Home Depot, which is an hour away, to help us purchase all the materials we needed to get the tub up and running as well as fix the ground wire issue. We took them up on the offer and they not only helped us find all the items we needed but also gave some additional instructions on how to connect it all up. Going the extra mile is not a good enough definition of what Steve and Jesse did for us. They took a terrible experience with an electrician and turned it into a really great day. We were able to get the tub hooked up without issue and its working fine. Additionally, the whole experience was positive starting with Carol and ending with Steve and Jesse. We highly recommend Albuquerque Hot Tubs! Less

We originally bought the 3 person Mirage and 2 weeks later upgraded to the EPIC. Shortly after our pump broke and Steve replaced the hot tub with a NEW ONE! Delivered it at night set it up and a few days later came to Los Lunas to make sure it was working properly. EXCELLENT CUSTOMER SERVICE!! The hot tubs are high quality, fair pricing and the customer service is what separates this store from a... More

We originally bought the 3 person Mirage and 2 weeks later upgraded to the EPIC. Shortly after our pump broke and Steve replaced the hot tub with a NEW ONE! Delivered it at night set it up and a few days later came to Los Lunas to make sure it was working properly. EXCELLENT CUSTOMER SERVICE!! The hot tubs are high quality, fair pricing and the customer service is what separates this store from all the rest! Less

Great selection, service, and staff!!!

Great company, awesome service, trustworthy.

After extensively researching online before purchasing our first hot tub, we concluded that one of the best brands to consider was Marquis. We then identified this business as the local dealer and paid them a visit. The owners, Steve and Carol couldn't have been more helpful and knowledgeable and had no qualms about spending 2+ hours showing us various models and answering all of our questions. U... More

After extensively researching online before purchasing our first hot tub, we concluded that one of the best brands to consider was Marquis. We then identified this business as the local dealer and paid them a visit. The owners, Steve and Carol couldn't have been more helpful and knowledgeable and had no qualms about spending 2+ hours showing us various models and answering all of our questions. Ultimately we ordered a Marquis Spirit spa and Steve had it delivered and set up in just a couple of weeks time. We've only had the spa about a month but are very happy with our purchase and the service after the sale whether in store purchasing accessories or simply asking questions on maintainance or operation over the phone have been met with the same attention and pleasant attitude which is refreshing nowadays where so often the customer is not always right or treated with much value by many businesses.I would highly suggest that if you are in the market for a hot tub that you pay them a visit before purchasing anywhere else. Less

Best service, always helpful. We bought a new hot tub from them and we love it. Before we bought our tub we were able to go to the store and try out several of the tubs, it really helped us decide which one to get. We have had the tub for 3 years and whenever we have had any issues or questions they have been extremely helpful. We also have a place in Elephant Butte and I wanted a very small tub ... More

Best service, always helpful. We bought a new hot tub from them and we love it. Before we bought our tub we were able to go to the store and try out several of the tubs, it really helped us decide which one to get. We have had the tub for 3 years and whenever we have had any issues or questions they have been extremely helpful. We also have a place in Elephant Butte and I wanted a very small tub down there. We were in the store 2 weeks ago and they just happened to have the perfect size tub. They delivered the tub to Elephant Butte and set it up. I am thrilled with the great tub and service. Less

Thank you, very kind and helpful!

Visited Hot Tubs Albuquerque due to a leak my hot tub was experiencing. Spoke to a female there who was so very helpful and accommodating. I didn't make a purchase but the level of customer service was excellent.

Steve and Jessie were perfect..up on all the hot tub tech. Answered all questions ..we will be buying there soon.

Steve and Jesse were fantastic. Great service and perfect delivery. They know what they are doing and take great pride in their work. Highly recommend!

Great store happy employees and helpful service

We couldn't be happier with our hot tub and our buying experience in the store. Steve, Mike and Jessy were absolutely great, from helping us pick one out, to delivery and set up. Thank you so much for all the help.

They were very friendly and very knowledgeable about there hot tubs had a great time put money down looking forward to getting are hot tub would strongly recommend them great people friendly, knowledgeable and fair

Steve and his staff were the best. they helped us choose the right tub and made the process of getting it delivered and set up so easy. I would definitely recommend them for anyone looking for a hottub.

I looked at the tubs at this place and two others in town. Not only did they have the best deals here, but the customer service provided by Steve (the owner) is over and above what you would ever expect. Cant recommend this place enough.

Steve is very knowledgeable and thorough. Great selection, too. Even better (and more important) than the purchase is the excellent follow-up service after the sale. The whole staff is so courteous and responsive. We came to the right place!

Steve and his wife were very friendly, knowledgeable and professional. They listened to what I needed/wanted and showed me the best options, as well as offering financing. Our tub was delivered quickly and Steve made sure I understood how to use all the chemicals. I really appreciate all that Steve and his team did to help me get a hot tub for my husband! I would definitely go back ag... More

Steve and his wife were very friendly, knowledgeable and professional. They listened to what I needed/wanted and showed me the best options, as well as offering financing. Our tub was delivered quickly and Steve made sure I understood how to use all the chemicals. I really appreciate all that Steve and his team did to help me get a hot tub for my husband! I would definitely go back again in the future and I have been recommending Hot Tubs Albuquerque to my friends. Less

Very friendly; excellent customer services. No pressure from sales team, on purchasing hot tubs. Employees there were very informative about products, maintenance of equipment, products. I'd do business at this establishment, and refer others to buy from this company. The owner Steve was Great!