based on 508 reviews
I called with questions and was given very detailed instructions on how to solve my issue. Scott was professional and friendly.
Fair pricing and very easy to work with. Delivery was smooth!
Scott has great deals and awesome hot tubs. He also is very kind and easy to do business with which was refreshing!
Scott is the friendliest guy. He has an awesome buisness and outlook on life!! Def recommend hot tubs from him he has fair pricing and everything done in a timely manner.
Friendly and helpful, genuine, and honest. Helped us in a pinch as well
Scott is very responsive and is super friendly.
Great service and tech support
Was looking all over town for a used hot tub. Ended up finding them on craigslist and Facebook My new favorite, hot tub people. Very smart knew what was going to happen with my delivery down to the T. Very very honest as well. I will give them business and tell everyone about them.
Phil was great showing us hot tubs and explaining all the things. Delivery went great. Great customer service and pricing!
We had a great experience they fixed the issue and now we are enjoying our hot tub thank you Scott and your team👍
Such a great experience working with these guys. Super thorough, helpful, and knowledgeable! 100/100 highly recommend.
I didn’t get my Hot tub from here but they are still helpful in helping me find the products to clean and maintain my hot tub. They are also easy to schedule drain/fill which I liked because it took the stress of knowing how to do it off my hands. Great service!
Thanks to Scott for all the help!
Great service!
I purchased a hot tub 4 years ago from Hot Tubs Albuquerque, since then they have helped me multiple times with any issue I’ve had. Today Scott W. helped me with another issue involving some damage our hot tub received. He was extremely helpful and very professional. I would recommend Hot Tubs Albuquerque to anyone.
I have been a customer of Hot Tubs Albuquerque since 2018. We love our hot tub! They also provide excellent service. Anytime I have had the need for service, they have been very prompt and professional when addressing any of my concerns. Thank you!
Excellent personal service from everyone involved… Special thanks to Scott and Jackson
Hot tubs Albuquerque was a pleasure to work with. They were very timely, professional and we would recommend this company 100% for all our hot tub needs.
Scheduling cleaning is easy.
Needed a gasket for my hot tub. I was referred over to Scott. Scott got me the gasket and was able to give me a lot of great advice with some issues i was having with my tub. Excellent customer service. Thank you.
Scott was great at helping with my hot tub repairs. It’s great to know that whoever sells you a hot tub will be there in the future for service and help when you need it. Albuquerque Hot Tub does this and I would highly recommend them for your Hot Tub needs. Great sales and service. 5 stars!!!
Stellar service. Friendly and knowledgeable. 10/10 would recommend!
Super responsive and reliable. Highly recommend!!
Amazing people to deal with! Will come back for sure!
Customer service was very thorough. We were able to troubleshoot the problem. I would recommend the establishment hundred percent.
Excellent service and a knowledgeable staff.
I had called to see if I could get my hot tub moved because the company I bought a swim spa and hot tub from, cash in hand may I add, would not do anything for me and gave me the run around. Called Hot Tubs ABQ and with out any hesitation they can and moved it within 3 days and at a great price. My cover also needed new clips and replaced them for me as well! This place will definitely get my ser... More
I had called to see if I could get my hot tub moved because the company I bought a swim spa and hot tub from, cash in hand may I add, would not do anything for me and gave me the run around. Called Hot Tubs ABQ and with out any hesitation they can and moved it within 3 days and at a great price. My cover also needed new clips and replaced them for me as well! This place will definitely get my service for anything I need hot tub wise. I dealt with 3 hot tub places on menaul and honestly they only care about the sale not the customer. So I very much recommend Hot Tubs ABQ!!!! Thank you all for making my day and wife happier for the hot tub now at our house! Less
Scott and coworkers were very helpful with my hot tub purchase, and very reasonably priced! We plan on buying 2 more from him for our rental properties!
Great service, highly knowledgeable.
Every time we call or stop by we are taken care of beyond our expectations.
We had to retire our 20-year-old hot tub and took months researching and testing out hot tubs in New Mexico and Colorado. We finally decided on a Marquis Wish from Hot Tubs Albuquerque and are very pleased we did. To begin with, the owner, Steve, made a special trip to pick it up from the factory so we wouldn’t have to wait till the next shipment. The two men who delivered and installed it were... More
We had to retire our 20-year-old hot tub and took months researching and testing out hot tubs in New Mexico and Colorado. We finally decided on a Marquis Wish from Hot Tubs Albuquerque and are very pleased we did. To begin with, the owner, Steve, made a special trip to pick it up from the factory so we wouldn’t have to wait till the next shipment. The two men who delivered and installed it were professional and friendly, removing our old tub and installing the new one without a hitch. When leaving, they assured me if I had any questions or if anything went wrong, customer service would take care of me. They were not wrong. As with any new item, sometimes there are bugs to work out; I called Scott, the service manager, regarding a noise I was concerned about. He immediately sent two excellent technicians who worked on it and then the owner and his partner came to make sure everything was to my satisfaction. They felt a better solution was available and have set up a detailed plan to follow through. It is really nice to see that level of care and concern after such a large purchase. You can buy a hot tub anywhere, you can’t put a price on good service! Less
We've had our tub for over a year and we love it! The staff is very knowledgeable, helpful and friendly. They also supply products and chemicals as well for your tub.
Miguel has been here before and he’s always been so helpful, knowledgeable, & kind!!!
Company moved an older, hot tub for me. Showed up on time were professional. The parts guy very helpful. Hoping to troubleshoot an issue with aCompany moved an older hot tub for me. Showed up on time were professional. The parts guy very helpful hoping to troubleshoot an issue with a 20 year plus old hot tub will use them in the future to troubleshoot or find parts. Very responsive and profession... More
Company moved an older, hot tub for me. Showed up on time were professional. The parts guy very helpful. Hoping to troubleshoot an issue with aCompany moved an older hot tub for me. Showed up on time were professional. The parts guy very helpful hoping to troubleshoot an issue with a 20 year plus old hot tub will use them in the future to troubleshoot or find parts. Very responsive and professional. Less
Called on a Saturday because my tub was not heating. Turns out it was user error and instead of calling on the expected day (Monday) I was called back with in 30 minutes and walked through the process of getting the heating element going again with just a few pushes of buttons. I’ve purchased two tubs from Hot Tubs Albuquerque and have always been given. Great service from the entire staff.
The Hot Tubs ABQ showroom always seemed to be open when we were in town. The huge inventory of floor models made the selection process really easy. The staff was so supportive and patient as we experienced numerous new construction delays over a 2+ year period. They helped us with site preparation design, tub orientation, feature and color selections.We eventually purchased the Marquis Vector 84L... More
The Hot Tubs ABQ showroom always seemed to be open when we were in town. The huge inventory of floor models made the selection process really easy. The staff was so supportive and patient as we experienced numerous new construction delays over a 2+ year period. They helped us with site preparation design, tub orientation, feature and color selections.We eventually purchased the Marquis Vector 84L with Microsilk…quality at a great price. We LOVE our tub and are confident we’ll receive continued support even though we live 1.5 hours away. The hot tub was a splurge for us. We have no regrets. Fun and self-care on our patio every day. Less
Great service and great products!
Approachability and friendliness is off the charts! I checked around quite extensively and they beat the price too so not only are they affordable but friendly. I would certainly recommend hot tubs Albuquerque for a spa move and or purchase of a new Spa.
I made a great investment buying my hot tub with Hot Tubs Albuquerque. The service has made all of the difference. Any time I have a question or a need, everyone is awesome and gets me what I need right away! The great customer service allows me to really enjoy my hot tub.
We have now bought a second tub and could not be more pleased with the staff and quality of product of Hot Tubs Albuquerque. They are patient, do not upsell, work with the consumer and do whatever they can to ensure a smooth purchase and install.
Super easy to work with team and very responsive! I really recommend Jaxen and Scott over there! Thank you both
Scott and his team at Hot Tubs of Albuquerque have always treated me, my family, and friends with the upmost professionalism, service and pricing! I recommend them to everybody I know who is in the market for a new hot tub.
These guys are great they really want to take care of their customers.
Very quick response to my leaking hot tub issue - next day!
Hot Tubs Albuquerque truly sets the standard for customer service in the hot tub industry. From the outset, their team demonstrated exceptional service orientation. They guided me through their online website, patiently addressing every query I had. I opted for the Marquis model, featuring two loungers - a choice I'm thoroughly satisfied with. The hot tub impresses with its user-friendliness and ... More
Hot Tubs Albuquerque truly sets the standard for customer service in the hot tub industry. From the outset, their team demonstrated exceptional service orientation. They guided me through their online website, patiently addressing every query I had. I opted for the Marquis model, featuring two loungers - a choice I'm thoroughly satisfied with. The hot tub impresses with its user-friendliness and minimal maintenance requirements, particularly the easy-to-manage filter system. The installation process was seamless, thanks to their skilled technicians and the diligent service manager. A special mention must go to Scott, whose positive attitude and readiness to assist were remarkable. He played a crucial role in setting up the Wi-Fi and showed a willingness to provide support even at the end of the day, avoiding any delays. His prompt and helpful responses added significantly to my positive experience. I am truly grateful for the level of dedication and support provided by Hot Tubs Albuquerque. Less
This is my second purchase from them. The customer service, delivery, and installation was all outstanding each time. I highly recommend you choose these guys if you’re in the market for a spa.
Excellent service. Ordered a new cover for my hot tub, it arrived early and Paul drove 2 hrs to install it as scheduled. This is top notch business that delivers a top notch product. Thank you!
Staff is wonderful & we love our hot tub!
Just had our hot tub delivered last Thursday 11/2/23 and we already love it! I've been in it every night since! We worked with Tracy when we picked out our HT in the showroom. He was great, super knowledgeable, and not pushy in any way! He helped us pick the perfect hot tub for our family. Scott did a great job communicating with me and organizing the crane and the delivery. Phil and Jackson were... More
Just had our hot tub delivered last Thursday 11/2/23 and we already love it! I've been in it every night since! We worked with Tracy when we picked out our HT in the showroom. He was great, super knowledgeable, and not pushy in any way! He helped us pick the perfect hot tub for our family. Scott did a great job communicating with me and organizing the crane and the delivery. Phil and Jackson were the stars of the whole process and they were there for the delivery and set up. If I could give them more than 5 stars I absolutely would! They were super friendly & knowledgeable! They went out of their way setting it up and even changed 2 panels so we didn't have to run the electrical around the tub (It looks much cleaner and nicer this way). They also did a great job teaching the "water class"! This is where they teach you about the chemicals so your water stays clean and clear. I am grateful for Hot Tubs of Albuquerque and glad I supported this small business. They may be a small company but they have their SH*T together. I don't think I would have got the same care and service from one of the big guys! Thank You HT of ABQ!!!! Less
We have a quirky older tub and Steve, Scott and the whole crew have been so great keeping it going for us! Highly recommend!
TWO TECHS came. They immediately discovered a cracked junction. One tech left to get the part. It was installed and PRESTO! It was fixed. The people were courteous, COMPETENT, and swift. What could have better? Nothing! It was perfect! THANKYOU!
Technician And Customer Sevice 5 Stars .. Great work, a customer forever! Thank you!!
Great customer service! A pleasure to work with!
Always friendly and helpful. Very knowledgeable about their product.
Excellent service. Always quick to respond, timely and efficient.
Very knowledgeable with quick resolution of problems.
Quick and fast service
Great tubs, people, and prices. Miguel and Phil did an awesome job installing and educating me on its use and water treatment. Highly recommend.
Scott was able to help me with my hot tub issue. Scheduled the work in a very timely manner
Great customer service! Returned call promptly. Was able to meet my schedule. Went out of their way to find what I needed after hours when my dog ate my hot tub cover. Very friendly service!
I bought a crown series hot tub in September 2023. I shopped all the stores in Albuquerque and even almost bought one at the state fair. I found that everyone at Hot Tubs of Albuquerque were very professional, honest and not pushy. Tracy was fantastic and invited us to come back with our bathing suits and try them out. We did and doing so really helped us pick out the right one for us. There inst... More
I bought a crown series hot tub in September 2023. I shopped all the stores in Albuquerque and even almost bought one at the state fair. I found that everyone at Hot Tubs of Albuquerque were very professional, honest and not pushy. Tracy was fantastic and invited us to come back with our bathing suits and try them out. We did and doing so really helped us pick out the right one for us. There installation crew was fantastic. They got it into our backyard and assisted us in setting it up and actually didn’t leave until it was full of water and running. Scott has been amazing scheduling his crew to come out and service it in a very timely manner. They are a bit more expensive however you will be getting a quality hot tub with the best of service. Less
Scott is so helpful! Being new hot tub owners, it wonderful to have someone we can call with questions!
We purchased a hot tub from Hot Tubs Albuquerque in early 2023 and have been so pleased with our experience! They stored the hot tub in their warehouse for months while we had landscaping done on the home we purchased and then delivered it once we were ready. They left the hot tub wrapped while plants and gravel were installed and then came out a second time to clean and fill it for us. We love t... More
We purchased a hot tub from Hot Tubs Albuquerque in early 2023 and have been so pleased with our experience! They stored the hot tub in their warehouse for months while we had landscaping done on the home we purchased and then delivered it once we were ready. They left the hot tub wrapped while plants and gravel were installed and then came out a second time to clean and fill it for us. We love the quality of the tub as well as the friendly and professional service we have received! Less
FANTASTIC SERVICE!!!! I have nothing but excellent things to say about the folks at Hot Tubs Albuquerque. I spoke with Scott several times to ask about having a hot tub moved into my backyard. He answered every single question I had with detail, and patience. He provided me with all the knowledge I needed to set up the space properly, even recommending a much easier and cheaper option of a s... More
FANTASTIC SERVICE!!!! I have nothing but excellent things to say about the folks at Hot Tubs Albuquerque. I spoke with Scott several times to ask about having a hot tub moved into my backyard. He answered every single question I had with detail, and patience. He provided me with all the knowledge I needed to set up the space properly, even recommending a much easier and cheaper option of a snap together base, rather than having to have concrete poured. I met Babette at the shop where I picked up the base, and she was extremely helpful with answering even more questions that I had. Being that I'm a first time hot tub owner, I have lots of questions. Mind you, I'm not even buying the tub from them! I got it used from my neighbor, yet everyone still took the time to help me and answer every question that I had. When it came to the day to move the tub from my neighbor's yard to mine, Phil and Jackson showed up exactly on time (a rarity in Albuquerque LOL!). Not only that, they called me ahead of time to let me know that they were on the way. They arrived well prepared, with all of the equipment necessary to be able to load and move the tub from my neighbors yard to mine. They were extremely professional, friendly and, best of all, happy and willing to answer the even more questions that I had on how to clean, and set up the tub so I can start using it. Bravo to everyone for making this an extremely easy, and pleasurable experience! Guess who I'll be going to for all of my supplies? Hot Tubs Albuquerque, that's who. Less
My wife and I shopped around for our first hot tub and decided on Hot Tubs Albuquerque to make our purchase. The entire experience was great and the staff was courteous and professional throughout. The delivery and setup was fast, accurate and very informative. We absolutely enjoy our Broadway Elite hot tub and how easy it is to use and maintain. Thank you to all the staff for the great experienc... More
My wife and I shopped around for our first hot tub and decided on Hot Tubs Albuquerque to make our purchase. The entire experience was great and the staff was courteous and professional throughout. The delivery and setup was fast, accurate and very informative. We absolutely enjoy our Broadway Elite hot tub and how easy it is to use and maintain. Thank you to all the staff for the great experience! Amanda and Jason Santa Fe, NM Less
While I have little to compare when it comes to other hot tub retailers being it's my first, it's quite obvious when comparing Hot Tubs Albuquerque to other retails services they consider customer satisfaction and communication to be very important. I picked Hot Tubs Albuquerque because of previous positive reviews, and I can't say my experience was any different each step of the way and with eac... More
While I have little to compare when it comes to other hot tub retailers being it's my first, it's quite obvious when comparing Hot Tubs Albuquerque to other retails services they consider customer satisfaction and communication to be very important. I picked Hot Tubs Albuquerque because of previous positive reviews, and I can't say my experience was any different each step of the way and with each member of their staff. Less
Was so happy with the service we received from Lindsay in the store and also Steve and Jonathan who delivered our new hot tub just a week after we purchased it. The store is very clean and the delivery was was professional so and friendly.
Response time, knowledge of hot tubs, integrity…this company has it all! 👍🏽👍🏽
I recently had a wonderful experience purchasing a new hot tub from Hot Tubs of Albuquerque. The entire staff from sales to guys installing was professional, courteous and showed up on time. The Marquis tub purchased is a wonderful addition to our back yard and we thank Hot Tub of Albuquerque for making the process so seamless and easy. Plus it feels good to do business with a local shop.
Just purchased my third hot tub from here. I really appreciate the great customer service. The people who came out to deliver it were very competent, polite, and efficient. Scott has been very generous, kind, and a pleasure to work with. We've really enjoyed doing business with this company and highly recommend you buy your hot tub from them ☺️
Great experience! Very helpful and answered all our questions.
Scott was a big help in diagnosing my hot tub issue and helped me trouble shoot until we got it resolved. Great customer service and appreciate all the help!
We received the best customer service from Hot Tub Albuq! It was nice dealing with someone who wanted us to have what worked best in our space and our budget. The owner and his daughter delivered on a Sunday afternoon and provided us with great personal attention. Once the hot tub was up and running they came out and provided us with a tutorial and tips to keep the spa running well so we c... More
We received the best customer service from Hot Tub Albuq! It was nice dealing with someone who wanted us to have what worked best in our space and our budget. The owner and his daughter delivered on a Sunday afternoon and provided us with great personal attention. Once the hot tub was up and running they came out and provided us with a tutorial and tips to keep the spa running well so we can enjoy it for many years. Thank you Hot Tub Albuq - it was a pleasure! Less
We purchased the Marquis V94 after looking at several other models. The sales experience was pleasant and no problems. The delivery was scheduled and ABQ Hot Tub was true to their word, on time with truck and crane. The new tub was set in place and old tub removed. Delivery personnel were courteous and knowledgeable. The tub is working great and we are enjoying all the benefits.
Everyone is very experienced, helpful, and professional. Customer Service is outstanding. This is the place to get a Hot Tub from. Top notch.
We purchased a 15k Marques hot tub from these folks that we trusted as a local company but is faulty and leaks. We have contacted them numerous times and they are not honoring the Marquis guarantee. Do not use a company that does not honor their guarantee. We are so disappointed in Albuquerque Hot Tubs and how they disregarded their sale and installation of our Marquis Hot Tub. Buyers beware of t... More
We purchased a 15k Marques hot tub from these folks that we trusted as a local company but is faulty and leaks. We have contacted them numerous times and they are not honoring the Marquis guarantee. Do not use a company that does not honor their guarantee. We are so disappointed in Albuquerque Hot Tubs and how they disregarded their sale and installation of our Marquis Hot Tub. Buyers beware of this company and this brand. We had a a Coast Spa in the same location for 15 years without a problem. Less
Great personable service 👏 Scott is great at what he does!
I have nothing but wonderful things to say about these people. They have been patient with me who is a complete novice /beginner to the hot tub scene. I had a problem and it was taken care of immediately! Twice! Through no fault of anyone’s the tub was difficult to get in the yard and a few minor scratches happened to the shell, they fixed it immediately. I also had my topside go bad and it was r... More
I have nothing but wonderful things to say about these people. They have been patient with me who is a complete novice /beginner to the hot tub scene. I had a problem and it was taken care of immediately! Twice! Through no fault of anyone’s the tub was difficult to get in the yard and a few minor scratches happened to the shell, they fixed it immediately. I also had my topside go bad and it was replaced with no cost to me at all. Again, they are there for questions and happy to help with any situation that arises. I’m going to love this tub for a long, long time and glad I came on recommendation. Less
I had a really great experience with this place. These guys are knowledgeable and extremely customer oriented. They won my business!
I looked at the customer feedback on their web site and was impressed. the total time I spent in the store to close on exactly what I wanted was ten minutes. No hard sell or trying to sell me more than I needed. I needed an old nonworking tub removed and already had a 220 line installed for that tub so mine was probably a relatively easy install and remove since there's easy access to my back ... More
I looked at the customer feedback on their web site and was impressed. the total time I spent in the store to close on exactly what I wanted was ten minutes. No hard sell or trying to sell me more than I needed. I needed an old nonworking tub removed and already had a 220 line installed for that tub so mine was probably a relatively easy install and remove since there's easy access to my back yard. In an hour old tub was gone, new tub was hooked up and filling with water. I got a thorough explanation of how to do chemical treatments and they were nice enough to clean up the mess the mice left behind from the old tub. I would highly recommend Hot Tubs for anyone who wants a quality product and service. Less
Great service
The service is unlike anywhere else! Friendly, considerate, detail oriented. Everything you need to have the best possible experience. Highly recommend. Not one negative thing to day.
Very knowledgeable and helpful with a great selection. Parts and service department is top notch!
Had a great experience with Hot Tubs Albuquerque! We had to delay delivery due to closing delays on our house and they were great and worked with us to continue to store our tub until we were able to close on our house and prepare a pad. They were also great about being flexible and coming out to the house for site eval and water care education with our hectic schedules.
Truly enjoyed our purchase, install, and walk-through experience. Gary was incredibly knowledgeable and the took the time to make sure all our questions were answered. Highly recommend!!
Very good products and service
We bought a Marquis tub from Hot Tubs Albuquerque and the experience has been great, from the purchase to the install. We especially appreciate that Gary came out and taught us everything we need to know about using and caring for the tub. Looking forward to many years enjoying this tub. We feel confident Hot Tubs Albuquerque will be there to support us if anything should go wrong. Highly recomm... More
We bought a Marquis tub from Hot Tubs Albuquerque and the experience has been great, from the purchase to the install. We especially appreciate that Gary came out and taught us everything we need to know about using and caring for the tub. Looking forward to many years enjoying this tub. We feel confident Hot Tubs Albuquerque will be there to support us if anything should go wrong. Highly recommend. Less
Great customer service!
Awesome service especially from the gentlemen who installed our hot tub. They delivered to eastern AZ and then returned for the final installation after we completed some site prep. Everyone was easy to work with and professional. They took the time to explain the hot tub and the maintenance with chemical and into the future. They have been very available and helpful. Thank you
Luis was very personable, respectful, thorough and informative. Outstanding fellow. Drained and serviced my spa.
Great company with great service. Always a responsive and ready to fix the problem.
This was a wonderful experience ! I had such a stress fee experience! Everything was perfect! I would highly recommend!
I always take my time and do my research when I make big purchases, like buying a hot tub. The first store I went to was Hot Tubs Albuquerque. I spoke to the owner Steve. He wasn’t pushy but took time to explain the benefits of his hot tubs. I explained to him that I currently had an inflatable hot tub that I had spent at least $200 on trying to insulate it better but it still had a hard time... More
I always take my time and do my research when I make big purchases, like buying a hot tub. The first store I went to was Hot Tubs Albuquerque. I spoke to the owner Steve. He wasn’t pushy but took time to explain the benefits of his hot tubs. I explained to him that I currently had an inflatable hot tub that I had spent at least $200 on trying to insulate it better but it still had a hard time in the winter to maintain temperature. He assured me that this would not be the case with a Marquis hot tub. I went back 2 more times to look at their hot tubs but also went to nearly all the other hot tub dealers in town. Almost all of them had something bad to say about the other hot tub dealers in town instead of focusing on what set them apart from the rest. Ultimately I realized that Hot Tubs Albuquerque had the best hot tub at the best price for me. We went back to the store 2 more times and dealt with Tracy. He was great to work with. Once we were ready to buy on Christmas Eve he even stayed late to make this happen. I settled on a Marquis Nashville Elite 3 person hot tub with a 110 plug. It took about 4 weeks for it to come in. Installation was great. It only took about 1.5 hours or so for it to be set up and filled. The installation crew was professional and very nice. They even took time to perform a magic trick with rubber bands for my son. With the few issues that I have had (mainly water PH balancing issues) Scott has been wonderful to deal with. When I either call or text him and he is very responsive to me. If I ever buy another hot tub I will definitely do business with Hot Tubs Albuquerque again. I can with great confidence recommend them to my friends and family. Less
The staff are extremely nice and helpful!! Any questions I have they are more than willing to help me.
I purchased a Celebrity hot tub in 2018. The reason why I chose Hot Tubs Albuquerque then & continue to go back to them is their fantastic customer service. I have had very few issues with my tub over the years & Scott has been great for service calls or advice.
Staff is very friendly and knowledgeable. Even though I didn't get my hot tub from there, I bought all my supplies from them. I will continue to shop here because they are very nice and friendly.
Scott and his team are great to work with. We shopped thoroughly at multiple stores in Albuquerque and came away with a very good experience from Hot Tubs Albuquerque. Their communication support and post insulation. Follow up has been excellent. Highly recommend their product and their service.
Albuquerque Hot Tub provided incredible knowledge in helping us make our hot tub purchase from so many beautiful spas. Every step in the process from purchasing, removing the old hot tub, helping find an electrician, and delivering and putting in the new one was a first-class job. Just a no stress process.
Appreciate their attentiveness, their information and the fact that there was no pressure or crazy upselling. They were as timely as they could be and their techs are great.
The guys from Hot Tubs are always prompt and service and hot tub cleaning has been great! Thanks!
If you're in the market for a spa, then I highly encourage you to go with Hot Tubs Albuquerque. Their customer service from purchase to after you've owned your spa for several months is Top Notch! There after sales team Scott & Miguel do a phenomenal job in educating you on how to keep your water pristine.
I bought a house with a hot tub and Steve took his time to teach me how to care for it even though he did not sell it to me. He spent over a half hour patiently answering my questions and made sure I had everything I needed without trying to upsell me on supplies. I highly recommend them.
Came in looking for a chemical system for my knew spa and left more than pleased with the system and knowledge that Steve gave me
Had the pleasure of being assisted by a gentleman named Paul. He was knowledgeable and very helpful in teaching me how to care for my hot tub. He was very thorough, will definitely use Hot Tubs Albuquerque again!
Iv been using hot tubs Albuquerque for over a year at one of my Airbnb‘s. They’ve always been professional and they keep my hot tub running perfect I also got a great deal from them.
Scott and his team are amazing. Thru were very diligent in their install and have continued to answer any questions that I may have. Hot tub works amazing and is used almost daily.
Hot tubs of any staff have always been very pleasant and fair. Scott, the service manager, has been prompt with my service needs and very fair with charges for work performed. Always a pleasure to work with individuals with great attitudes and a let's get it fixed mentality. Their technicians are very knowledgeable, friendly and work to get the repair done without excuses. Love it!!!
Hot Tubs Albuquerque has always gone above and beyond for me…from buying my amazing Marquis spa some years ago, and delivering it 3 hrs away, to replacing a part under warranty, and then now replacing a cover lift arm with extra parts they had in stock at no extra cost!! They are responsive, professional, and totally customer-oriented!! (Wish all businesses operated this way). I refer my neighbor... More
Hot Tubs Albuquerque has always gone above and beyond for me…from buying my amazing Marquis spa some years ago, and delivering it 3 hrs away, to replacing a part under warranty, and then now replacing a cover lift arm with extra parts they had in stock at no extra cost!! They are responsive, professional, and totally customer-oriented!! (Wish all businesses operated this way). I refer my neighbors to them any chance I get! Less
Hot Tubs Albuquerque has been awesome! We purchased our Legacy 2 tub from them in early 2022 and our purchasing experience was great. Zero sales pressure from our salesman, and he answered all of our questions/concerns. We've also used Hot Tubs ABQ for our drain and fills and have been very pleased with Scott and his service team. The tech answers my questions and teaches me the basics of mainten... More
Hot Tubs Albuquerque has been awesome! We purchased our Legacy 2 tub from them in early 2022 and our purchasing experience was great. Zero sales pressure from our salesman, and he answered all of our questions/concerns. We've also used Hot Tubs ABQ for our drain and fills and have been very pleased with Scott and his service team. The tech answers my questions and teaches me the basics of maintenance so I feel comfortable taking care of our investment. 10/10 would recommend! Less
Very helpful in trying to help us try and figure out the issue with our hot tub. Great customer service!
Professional, called back in a timely manner, great customer service
Hot Tubs Albuquerque has excellent customer service and went above and beyond to ensure our spa would work for our space. They're really helpful in helping us get set up and understanding how to use our new tub. I'd recommend them to anyone.
Steve and the crew at Hot Tubs Albuquerque went above and beyond to get us into the perfect hot tub for our family. Their customer service over the years have been amazing, and will continue to highly recommend them to anyone looking to get a hot tub or swim spa!
Extremely helpful to me in making a decision. Explained the details and technical issues I may encounter. Prepared me for making my decision. After the purchase they have been nothing but friendly and helpful entertaining my questions. it’s like Calling a friend.
Very knowledgeable staff, and genuinely interested getting you the most for your money. Family owned and honest. Thanks Hot Tubs Albuquerque, 5 stars!
Steve and the crew at Hot Tubs Albuquerque are the best. They helped us get into our first hot tub over 10 years ago. We’ve since upgraded and we still continue to use our hot tub on almost a daily basis. We could not imagine life without one. If you’re looking to enjoy the hot tub lifestyle you can’t go wrong with Hot Tubs Albuquerque.
Scott and Steve have always been very accommodating and friendly. From the purchase, to delivery and install, to moving us out of state, to repair questions. All tip top. The commercial world needs more of this!
Great customer service and prices!
Awesome
Great service all around! I was concerned the maintenance on these would be overwhelming, but the techs were very patient and kind and relieved those concerns I had.
We were without power for almost 36 hours. I called Hot Tubs Albuquerque and let them know I was getting a code on the hot tub and needed guidance. Scott called me back and talked me through how to fix it. It worked!!! Yay!! Scott also offered to drive way out to the mountains to fix it if I couldn't. I have only praise for everyone there. They are the best there is. I tell anyone I know they... More
We were without power for almost 36 hours. I called Hot Tubs Albuquerque and let them know I was getting a code on the hot tub and needed guidance. Scott called me back and talked me through how to fix it. It worked!!! Yay!! Scott also offered to drive way out to the mountains to fix it if I couldn't. I have only praise for everyone there. They are the best there is. I tell anyone I know they need not look anywhere but Hot Tubs Albuquerque. We love our little Viking. Thanks for everything you all do! Less
Great service! Had the spa installed and later moved which meant taking out the spa and delivering it to my new address. So I've had my spa delivered twice and picked up once. If you add up all the time spent doing that, it still comes out to less than an hour. The crew is so good at what they do they can pull up to your curb and have a spa filling with water in your backyard in 20 minutes. Plu... More
Great service! Had the spa installed and later moved which meant taking out the spa and delivering it to my new address. So I've had my spa delivered twice and picked up once. If you add up all the time spent doing that, it still comes out to less than an hour. The crew is so good at what they do they can pull up to your curb and have a spa filling with water in your backyard in 20 minutes. Plus, they are friendly and polite and professional. I was also given a crash course in how to operate the spa as well as the necessary chemicals to keep it running well. You can get a spa from anywhere, but the level of customer service provided by Hot Tubs ABQ is unique to Steve and his crew. I'd definitely recommend 10x over!! Less
Great product and amazing customer service!
We picked out a hot tub in the show room and they had it delivered, setup and running in no time at all. The service panel had an error and Steve had it fixed with no hassle! We are very pleased with the sales and service. Recommend 10/10!!
Great care taken to get the spa all set up in my small space, a crane was needed and that was included and all arranged for by the crew. They came to see the space to be sure it would fit before I bought it. Great financing made it possible. Super happy with the service and info I got when deciding, and on how to use it for the water and settings. Great experience and I love my new spa! (It’s a ... More
Great care taken to get the spa all set up in my small space, a crane was needed and that was included and all arranged for by the crew. They came to see the space to be sure it would fit before I bought it. Great financing made it possible. Super happy with the service and info I got when deciding, and on how to use it for the water and settings. Great experience and I love my new spa! (It’s a Marquise) Less
I was having a hard time finding the right heater for my hot tub. Found Hot Tubs Albuquerque gave Scott the info about my hot tub he had the heater in my hands within 20 minutes and walked me through installing it! Very helpful and very friendly!
I had a huge leak in my hot tub and Steve, the owner , would not stop until they found the problem. At one point we thought we had the problem solved and we didn't and Steve was determined to fix the problem. I appreciate scott, gary, miguel, and the owner Steve very much. I would recommend that they take care of you for anything, be that a repair or a new hot tub
Great service, responsive and very kind. Was nervous about all the maintenance I hear about owning a hot tub but they’re always so kind, helpful and responsive when I ask questions/need help. Love my 94L!
The Experience we had with Steve, the operations manager, and with his wife, and with the People that set the Hot tub up Jonathan and Luis was all on 100% professional and we couldn’t ask for any better service. Thank you so much Hot Tubs Albuquerque for your excellent customer service and great product and great employees. We couldn’t ask for better
We have had such a great buying experience with hot tubs Albuquerque. They have all the hot tubs on display, the owner was a wealth of knowledge and wasn’t pushy at all or trying to upsell us to a more expensive hottub. It was such an easy pleasant buying experience! They called quickly to set up delivery and came to do a site inspection to see if a crane was needed. Johnathan and Luis delivered... More
We have had such a great buying experience with hot tubs Albuquerque. They have all the hot tubs on display, the owner was a wealth of knowledge and wasn’t pushy at all or trying to upsell us to a more expensive hottub. It was such an easy pleasant buying experience! They called quickly to set up delivery and came to do a site inspection to see if a crane was needed. Johnathan and Luis delivered our hottub and they were amazing, they managed to get the hottub through our gate with an inch to spare. They worked great as a team to get our new hottub in place and put together. Scott has also been amazing, he makes himself available to questions anytime of the day. We can’t wait to try out our new hottub! Great customer service from start to end. 10/10 recommend this business. Less
Tracy provided the best Customer service and it was excellent! I walked right in and I was greeted with a helping and knowledgeable hand. He made the process easy and wonderful! I was in and out within 15 minutes. Best customer service hands down !!!
Let me start by saying that I am a new hot tub owner. I had no IDEA the work it takes to maintain something that brings endless relaxation. I needed to purchase chemicals and whatnot so I googled "hot tub stores near me" and up popped Hot Tubs Albuquerque. I made my way over, walked in, and was greeted by Tracy Miller. He answered every single question I could possibly come up with - and there we... More
Let me start by saying that I am a new hot tub owner. I had no IDEA the work it takes to maintain something that brings endless relaxation. I needed to purchase chemicals and whatnot so I googled "hot tub stores near me" and up popped Hot Tubs Albuquerque. I made my way over, walked in, and was greeted by Tracy Miller. He answered every single question I could possibly come up with - and there were a ton. I left with some new hot tub accessories and a LOT more knowledge and confidence. I've since called him - and the store - multiple times and have never felt like a burden or a bother - even though in my mind I am. My hot tub has never looked better and I owe it all to Tracy and Hot Tubs Albuquerque. Thanks a million! Highly recommend :) Less
Walked in, older guy was on the phone. We started walking around, and he just followed us while still on the phone. Wasn't very helpful or friendly at all! When you're trying to sell a luxury item that costs thousands of dollars, you would think your sales person would be more friendly and helpful!
I purchased my Marquis hot tub from Hot Tubs Albuquerque, and I also used them to pack up my tub to move it to another state when I relocated. Scott was amazing with helping me coordinate the move, and he provided some of the best service I have experienced in a very long time at the time of purchase and initial delivery. Scott was very thorough and complete with teaching me how to fill, drain, a... More
I purchased my Marquis hot tub from Hot Tubs Albuquerque, and I also used them to pack up my tub to move it to another state when I relocated. Scott was amazing with helping me coordinate the move, and he provided some of the best service I have experienced in a very long time at the time of purchase and initial delivery. Scott was very thorough and complete with teaching me how to fill, drain, and maintain my tub from day 1. There is a reason why a home town store can thrive when so many big box stores exist today, and what sets Hot Tubs Albuquerque apart is their superior customer service. I easily can give my experience a 5 star rating, and would recommend this store to anyone who asks. Less
Great experience! Friendly and very knowledgeable staff..including sales, business and tech. The advice that I had gotten from others was “buy it from someone you trust”. I’m confident that I made the right decision. Everyone from Lindsey’s “no pressure” sales presentation, to Babette in the office, to Tracy who patiently demonstrated all the different options, to Steve who said “trees in the way... More
Great experience! Friendly and very knowledgeable staff..including sales, business and tech. The advice that I had gotten from others was “buy it from someone you trust”. I’m confident that I made the right decision. Everyone from Lindsey’s “no pressure” sales presentation, to Babette in the office, to Tracy who patiently demonstrated all the different options, to Steve who said “trees in the way..not to worry, we’ll use a crane”, to Tristen & Miguel who orchestrated a “hair raising” delivery to Scott, who was there for us at the other end of his home phone throughout the “over the phone” & into the evening start up day, was competent, friendly and more than willing to whatever it takes to ensure us a great experience..and it certainly has been! Thanks guys! Less
Gary is great. He's thorough, kind and knowledgeable. I had my tub emptied cleaned and restored and I can't wait to get in it. We bought our tub from Albuquerque Tubs and they've always been great to work with even after all these years.
Very happy with their service. Had a leaking pipe under my hot tub and they showed up on time and got it fixed very quickly. Very knowledgeable on the product and how to fix it.
Gary was very knowledgeable, friendly, and helpful. He took the time to educate us on how to use and maintain our hot tub. We are very grateful for his service.
Walked in, got assistance with looking at hot tubs and purchasing. Bought a hot tub on Saturday and it was delivered the following Wednesday. Service was great. Helped me get going quickly. Love my Marquis hot tub. Great group of people to deal with.
Love the service Hot Tubs of Albuquerque has provided. Excellent prices, new- state-of-the-art technology, and the service is more than you could ask for! So attentive!! Highly recommend them over other companies here- and I looked at a lot!
Very organized! They really are about making sure your experience is seamless from the sale to the installation. They go the extra mile. It took Hakes Brothers 6 months after I moved in to get the correct breaker installed. These guys were patient and helped me when I had everything set up.
Purchased a beautiful new hot tub from this local business 2 years ago. From selecting the right tub for our needs, initial setup, answering many novice hot tub questions, to routine service maintenance calls and winterization, I have been very pleased with the service. Everyone is knowledgeable, dependable and great to work with!
My spa was delivered and installed today! Everyone you speak with and work with from Hot Tubs of Albuquerque is really terrific. From the owner, to the installers, hands down a great experience.
Steve is one amazing owner. I didn't even purchase my hot tub from his company but his entire team has been so helpful. They helped us move a spa, and donservice work on some of our spas at our rentals. Great people!!! Higy recommend.
Scott was amazing to work with! Super patient and helpful when it came to helping us! Great customer service!! Thanks for the laughs along the way! Definitely recommend for your hot tub needs.
Came and moved a hot tub for me and did an amazing job. Quick and efficient. Gave advice on how to properly set it up and told us we can call anytime with questions even though we didn’t buy the tub from them. Amazing company!
Great service and pleasant purchasing experience
Hot Tubs Albuquerque never disappoints! Top notch and knowledgeable staff. Everyone truly cares about you and they provide excellent customer service!
I recommend Hot Tubs ABQ without reservation. Everyone I have spoke with from the person who picks up the phone to the person who comes out to service the tub have been nothing but outstanding professionals focused on customer service. I spoke with Scott recently and he was fair, courteous, outgoing, and generally a pleasure to speak with. Very happy to continue giving my business to these guys.... More
I recommend Hot Tubs ABQ without reservation. Everyone I have spoke with from the person who picks up the phone to the person who comes out to service the tub have been nothing but outstanding professionals focused on customer service. I spoke with Scott recently and he was fair, courteous, outgoing, and generally a pleasure to speak with. Very happy to continue giving my business to these guys. Thank you for educating me on how to maintain my hot tub clean and safe but also coming to the rescue when I mess something up! Less
Easy set up and nice workers!
We love our new Hot Tub. Came in earlier than quoted, easy installation. We had a minor issue and Luis called to schedule the repair, did a great easy fix and then called and followed up. Great company and great service. Cheers
The people at Hot Tubs of Albuquerque have always been very responsive and they don't nickel and dime you. They also keep parts in inventory so you don't have to wait a week while a part ships. This includes small part such as the double stick 3M tape used to secure the headrest rails to the tub. My best compliment is that everyone there really understands what customer service is and that the... More
The people at Hot Tubs of Albuquerque have always been very responsive and they don't nickel and dime you. They also keep parts in inventory so you don't have to wait a week while a part ships. This includes small part such as the double stick 3M tape used to secure the headrest rails to the tub. My best compliment is that everyone there really understands what customer service is and that the customer is important. Less
Friendly staff, bought a great hot tub that lasted a few years.
All I can say is WOW! The Salesman Tracy was very knowledgeable not only about the Hot Tubs they sell but with my older Tub I as replacing. But the most WOW over the top service came with the delivery of my tub. The installers were just incredible. They were so professional and careful with the installation. They kept assuring me they were there to give me the most complete and satisfactory se... More
All I can say is WOW! The Salesman Tracy was very knowledgeable not only about the Hot Tubs they sell but with my older Tub I as replacing. But the most WOW over the top service came with the delivery of my tub. The installers were just incredible. They were so professional and careful with the installation. They kept assuring me they were there to give me the most complete and satisfactory service. Attached are some Pictures of the Install and removal of my old Hot Tub. The equipment they used was fascinating. After I filled up the tub and turned it on I had a small issue. I called their service manager and he walked me thru the process. I'm now enjoying my new Spa. I can't say enough good things about Hot Tubs Albuquerque and the service they provided! Less
After moving over the summer and with the weather getting colder we decided to get another hot tub. With a great experience with our last one we went straight to Hot Tubs of Albuquerque for another one. We talked to Lindsay and Steve and bought it on Sunday. The Marquis with Micro Silk is better than they described it. We had it delivered on Wednesday and used it tonight for the first time and it... More
After moving over the summer and with the weather getting colder we decided to get another hot tub. With a great experience with our last one we went straight to Hot Tubs of Albuquerque for another one. We talked to Lindsay and Steve and bought it on Sunday. The Marquis with Micro Silk is better than they described it. We had it delivered on Wednesday and used it tonight for the first time and it was amazing. They are always willing to answer any questions and great customer service. They have been out anytime we have questions about the features and getting everything connected. Can't say enough good things and highly recommend Hot Tubs of Albuquerque. Less
Awesome Customer Service
I bought a 4-6 person Hudson Spa from Aqua Factory Spas in ABQ- great deal, no support. As a single, independent person, I wanted to know how to take care of my hot tub. Enter HOT TUBS ALBUQUERQUE!! First off, Steve (the owner, I believe) offered to help me with chemicals over the phone to save cost in this crazy Economy. Unfortunately, I was pretty intimidated with all the chemical names etc. “N... More
I bought a 4-6 person Hudson Spa from Aqua Factory Spas in ABQ- great deal, no support. As a single, independent person, I wanted to know how to take care of my hot tub. Enter HOT TUBS ALBUQUERQUE!! First off, Steve (the owner, I believe) offered to help me with chemicals over the phone to save cost in this crazy Economy. Unfortunately, I was pretty intimidated with all the chemical names etc. “No problems!” Says Steve, we have a class for new users, I can have my guy Paul come over! I’m just a couple of days Paul rings my doorbell. Absolutely the nicest most patient man. He walked me through everything at a reasonable pace, answered my questions, and was just overall a great human. Well, get this, the alkaline in my water was nonexistent, something he never saw. My hot tub had somehow got in sleep mode- (which he showed me how to work all these buttons and what they did) so my water was cold. Uh oh! The heat is going on, Paul to the rescue! Finally my class was over, about 40 mins or so, probably could have been as short or as long as I needed. That’s how much they care. So, 4-5 hours later, he calls me, “Steve and I think the test stripes you have may not be good, I’ll come bring you some!” Whaaaat! Long story long, it’s a day later, I have successfully balanced my spa, it’s at 104 degrees and ready for the winter. If you need ANYTHING hot tub related, call them!!! Oh, also! My class was $65 and I bought this great chlorine system, so it was like less than $150. 1000% worth the money and I will ALWAYS go the them. Oh! And Paul is a magician too, he does adult and child’s parties, such a cool man! Thank you Hot Tubs ABQ!! UPDATE! 5/11 I had an emergency in my hot tub because I didn’t do a great job with my chemicals. Whoops! Scott called me immediately when I left him a message and sent over Gary within a couple of days. He just left this afternoon and my hot tub is in top-notch shape along with additional education. I absolutely love Hot Tubs Of Albuquerque, and you don’t have to buy a hot tub from them to utilize their services which I thank goodness for!! Also, if they’re super affordable!! Less
Very helpful in our Hot tub selection and it was priced right.
Very good service, super helpful and pleasant to deal with
They do a great job checking and treating the water every month!! The people who work at Hot Tubs Abq are always helpful and friendly!!
Friendly, professional, helpful and went above and beyond to meet our needs. Very pleased with the quality of our our Hot tub. I highly recommend this company.
Excellent customer service. Fair prices. Great employees. They delivered my hot tub the same day as we purchased. The gentlemen that delivered worked late to make sure we got our hot tub delivered and placed exactly where we wanted it. Couldn't be happier with the service. Can't wait to get it filled and start using it. Thank you very much.
Great service from beginning to end! Smooth process and available to answer questions!
I highly recommend Hot Tubs Albuquerque, they are fantastic! From set up to maintenance questions. 5 stars all the way!
Fantastic experience we came in for chemicals had no idea what we needed and he was very informative. Santa
It has been a pleasure to work with Hot tubs Albuquerque. Their staff is always available and extremely helpful. Through no fault of theirs there was a supply chain problem which took a long time to finally get the hot tub but it was worth the wait especially with this company.
Nice, fast, professional
The guys safely delivered our new tub and were friendly, professional, and informative. Paul was very sociable and patient while teaching us proper hot tub care.
Excellent customer service, Scott was especially helpful and showed me everything I need to know! Thank you Scott!
Customer service is amazing. Love our hot tub and tell everyone where we got it!
Friendly, knowledgeable and locally owed business - I prefer to support
The experience was great! We really appreciated the delivery crew and the sales experience too!
Scott was very helpful taking care of my hot tub needs. I would definitely recommend them for all of your hot tub servicing needs.
The entire team makes it easy to purchase and maintain your hot tub. This team will also help you troubleshoot and care for your tub after warranty is out. Great 5 star experience!
Great customer service and on time, 6 Stars in my book!!!
Everyone is so nice and very helpful. Went above and beyond to help me with my hot tub problems. I would definitely recommend them to everyone.
Awesome customer service
From the moment I walked in I was treated with respect .. when they learned I was there for service I was put in touch with another polite, professional employee. First impressions are important .. they deserve 5 stars for my first dealings. Bill and Karen
Knowledgeable, friendly, supportive, very accommodating - great experience.
The whole team took care of me here, from the initial purchase, delivery, the tub that speaks for itself, and especially the after care. It’s really the after care that you will not realize you need until you need it and that is where I haven’t personally experienced in another luxury good seller. I was in an impossible situation and Scott and his team bailed me out and handled it all for me lik... More
The whole team took care of me here, from the initial purchase, delivery, the tub that speaks for itself, and especially the after care. It’s really the after care that you will not realize you need until you need it and that is where I haven’t personally experienced in another luxury good seller. I was in an impossible situation and Scott and his team bailed me out and handled it all for me like the pros they are. I’ve consulted with them on the phone many times, they are gracious and patient. Less
So let me start with the positives: Luis and Paul delivered my hot tub. They were SO helpful. Luis stayed well longer than he needed to to make sure I understood exactly what the next steps were and that I was happy with the placement. We had an electrical issue that was no fault of the company and he still helped to ensure we had a good plan. They were courteous, kind, professional, and trul... More
So let me start with the positives: Luis and Paul delivered my hot tub. They were SO helpful. Luis stayed well longer than he needed to to make sure I understood exactly what the next steps were and that I was happy with the placement. We had an electrical issue that was no fault of the company and he still helped to ensure we had a good plan. They were courteous, kind, professional, and truly seemed to be invested in making sure my experience was good. We ordered the hot tub from Lindsey, who was also very courteous and responsive . My only negative feedback is that it was sometimes difficult to get the correct information on date of availability and delivery expectations and coordination for our (crane delivered, somewhat complicated) delivery. Overall they delivered what they promised and the experience was surprisingly seamless and well-run. They clearly have a good team. We are very pleased. Less
Very friendly and knowledgeable staff!!
Great experience with purchasing and set up. Super knowledgeable and friendly team.
Courteous and professional. Got me a great price and the install was fast and top notch.
I tried some of the tubs and learned I absolutely love the microsilk. A nice soak in hot water and for 2 days my skin was silky smooth. I usually don't like jets and these don't bother me. But the microsilk is amazing!
Excellent company and people! They truly care about their customers. You are not just another number but a human being with a need to them. Love this!
Gary's service was excellent. On time and throughly professional.
This entire experience has been fabulous. From the visit to the store, the knowledge and understanding of the staff, to the delivery and set up. Top shelf off the chart! Highly recommend Hot Tubs Albuquerque!
Friendly staff. Great purchasing experience. Answers the phone and quickly dispatched a support tech when an issue did occur.
I've used these guys(and gals) for years to maintain and sanitize my 2 hot tubs. They're always knowledgeable and courteous. It's a pleasure doing business there!
Everyone in the store was really friendly and helpful! Good family run company! Quality products as well. We love our hot tub! My only complaints would be the time it took to get our hot tub in and the communication, or lack thereof, about when it would be in. We ordered it in August 2021 and it didn’t come until February 2022. I understand the supply chain issues across the world right now so ... More
Everyone in the store was really friendly and helpful! Good family run company! Quality products as well. We love our hot tub! My only complaints would be the time it took to get our hot tub in and the communication, or lack thereof, about when it would be in. We ordered it in August 2021 and it didn’t come until February 2022. I understand the supply chain issues across the world right now so I don’t think that the delay was their fault. We kept being told certain dates and those would come and pass without any communication. I had to call a handful of times to check in and sometimes was made to feel as if I were being a bother which was a bit unfortunate. Less
great customer service!
Jonathan and Miguel were professional, efficient and fast. Would recommend Hot Tubs Albuquerque for all your hot tub needs
Appreciated Gary coming out to help clean up the water in my spa. Also valued the knowledge & experiences he shared with me. Still not sure what went wrong all of a sudden.
Fantastic service from shopping to startup. Deliver crew was wonderful, timely and cheerful. Start up by Gary was flawless. Very good experience. Excellent product.
Easy to set up, professional, nice people
My wife and I had an extraordinary experience with this business. The staff is kind, clean, courteous, and helpful. Our purchase is exactly what we were looking for and has not had any issues in the slightest. Our late nights together are much more exciting since visiting Hot Tubs Albuquerque ;)
These guys are great. Amazing service!!!!
The hottest of hot tubs.
Wonderful service and great products
These guys are pro’s! They do great work and they do it promptly!!
Great place to buy a hot tub. Extremely helpful!
Hot tubs Albuquerque was very quick to respond when we had a problem and gave us very good service. We were very pleased with their sales, set up and service. My husband and I both highly recommend this company!
We purchased our hot tub from Hot Tubs Albuquerque over 10 years ago and have been extremely satisfied with not only our hot tub but also the excellent customer service and maintenance services we have received. They always make sure the job is done right and follow-up promptly on any questions we have.
I was referred to this place by a friend of mine after I had voiced interest in getting a hot tub for my backyard. I had no idea what kind of hot tube would be a good fit for my family and I or even the cleaning process involved in owning one. Thankfully the staff here is absolutely wonderful. They answered all of my question (no matter how stupid) and helped me pick out the perfect hot tube for ... More
I was referred to this place by a friend of mine after I had voiced interest in getting a hot tub for my backyard. I had no idea what kind of hot tube would be a good fit for my family and I or even the cleaning process involved in owning one. Thankfully the staff here is absolutely wonderful. They answered all of my question (no matter how stupid) and helped me pick out the perfect hot tube for my family. So far no problems at all but even if one did arise I feel more than confident in giving this place a call. They took care of family and I!! Less
I haven't been looking for a hot tub for long before I heard about this business. It has been a wonderful experience working with everyone, and it has only gotten better sharing it with my girlfriend ;)
Best Hot Tub maintenance. Kind, friendly, and experienced.
We moved a giant spa between two houses and NO other company seemed to want to help us. Not only was Scott incredibly curteous and knowledgeable about moves; he coordinated a crane, trailer and crew like had done it hundreds of times...which he had! Luis and John were effective and safety conscious during the move. Paul was THE BEST! What a kind and thoughtful guy. He is a walking book of spa... More
We moved a giant spa between two houses and NO other company seemed to want to help us. Not only was Scott incredibly curteous and knowledgeable about moves; he coordinated a crane, trailer and crew like had done it hundreds of times...which he had! Luis and John were effective and safety conscious during the move. Paul was THE BEST! What a kind and thoughtful guy. He is a walking book of spa knowledge! Ask for Paul for any spa hookup/walk through. I will always trust my spa maintenance to Hot Tubs Albuquerque from this day forward and so should you! Less
Great straight forward salesmen and nice showroom. Easy to understand what the tiers of spas consist of.
Scott is friendly and available and very helpful. The installation team was great in answering all questions and getting everything set up for us. I feel blessed I got our hot tub from them.
Hot Tubs Albuquerque has great staff. Every person we have worked with in the store, technicians, and logistics has been very friendly and willing to make sure we got what we needed to enjoy our hot tub. Thank you Hot Tubs of ABQ for making our old tub like new and taking care of us :).
The team at Hot Tubs Albuquerque were extremely professional, helpful, and continue to provide service and value long after installation of our new tub. We love our new hot tub and are in it at least 3 times per week (even in the summer - set at a cooler 95 degrees). It was the best investment we could ever make in our health, wellbeing, and sanity. Finally, it was WAY less expensive than we were... More
The team at Hot Tubs Albuquerque were extremely professional, helpful, and continue to provide service and value long after installation of our new tub. We love our new hot tub and are in it at least 3 times per week (even in the summer - set at a cooler 95 degrees). It was the best investment we could ever make in our health, wellbeing, and sanity. Finally, it was WAY less expensive than we were expecting to purchase, and we are now spending about $15 per month to run this "fancy" tub as compared to the $50 per month on our old plug in tub. Great all around. Less
Great at explaining all the chemicals and how to use them. We wouldn’t go anywhere else 😊
We have had our hot tub for over three years and are so pleased with everything about it. Whenever we need any help or guidance we know we can call and get a response very quickly and professionally from their team. We would never go anywhere else for our hot tub needs!
I bought a hot tub from them a few years back. It has been working well with little or no issues except for one. A knob broke for the water fall. Drinking beer and turning knobs should not be a thing on my part.. LOL But anyway.. I called and my problem was taken care of the next day.. The reason for the review is because the tech was nice enough to stop by a few days ahead of time of my schedule... More
I bought a hot tub from them a few years back. It has been working well with little or no issues except for one. A knob broke for the water fall. Drinking beer and turning knobs should not be a thing on my part.. LOL But anyway.. I called and my problem was taken care of the next day.. The reason for the review is because the tech was nice enough to stop by a few days ahead of time of my scheduled appointment. He said it was a quick fix and he was in the area. So once again.. Thank you.. Less
We had Hot Tubs Albuquerque move our hot tub from one house to another, they did a GREAT job! Luis and Tristan were very nice and professional and moved my hot tub like it was nothing. I definitely would recommend them to ALL my friends and family.
Scott and his team are highly professional and will respond quickly to all of your needs. I highly recommend this company.
Hands down best customer service in town! Our experience was great from start to finish. The sales team was great helping us determine what features we wanted and needed. The install crew was very thorough. We had to call back for help with a newbie tub error, and Gary came to the rescue. His knowledge about hot tubs and the details involved is amazing. I would highly recommend Hot Tubs Al... More
Hands down best customer service in town! Our experience was great from start to finish. The sales team was great helping us determine what features we wanted and needed. The install crew was very thorough. We had to call back for help with a newbie tub error, and Gary came to the rescue. His knowledge about hot tubs and the details involved is amazing. I would highly recommend Hot Tubs Albuquerque to anyone who is thinking about a new tub purchase. Less
Hot Tubs Albuquerque is the best. I purchased a Marquis Hot Tub from them, it's fabulous. Their service and support couldn't be better!
The sales & service teams are great. Very knowledgeable and responsive. The hey carry the Marquis line of spas and swim tubs as well as a good supply of chemicals.
Always a pleasure to do business with these great people.
Recently bought a hot tub from these guys, and have also used them for years to maintain and clean another hot tub for an Airbnb that I own. They have been wonderful from day 1- helpful, reasonably-priced, good-natured, knowledgable, punctual employees, and prompt service. Great quality tubs too. Highly recommend!
Friendly people, good service including delivery and information...looking forward to many years of hot tub soaking!
If you are in the market for a tub, thos is where you need to go! Family owned and operated. They have outstanding support well beyond the sale! Highly recommend!
Excellent customer service every step of the way! We couldn't be happier. Thank you to everyone! ✨️
Hassle free. We got the hot tub that was the right size for a very good price. Installation was easy to arrange and explanations about maintenance were clear and helpful. Definitely a 5-star experience.
Friendly service and always available to talk and answer questions about our tub.
Everyone there is very kind amazing helpful especially, Scott and Gary they went above and beyond there job. They made sure we knew everything about our new hot tub! Also did everything for us and in a timely manner as well we would definitely recommend them to everyone!! Thank you again for everything hot tubs!!
The owner Scott cares about your concerns…Solves problems, and is easy to work with! He is professional and courteous! Albuquerque Hot Tubs is a good business to have on your side!
Gary does a great job keeping our hot tub looking good! He is reliable, friendly and communicates well.
Delivery was spot on. Installers were nice and professional and did a nice job!
Amazing customer service, from knowledgeable sales staff explaining features, etc. to delivery and set up and support after set up. Get your hot tub from them!
Hot Tubs Albuquerque will work hard to make sure that the job is done right. They go out of their way to keep you satisfied. I am very pleased with their professionalism and knowledge.
Great products, service, setup and follow up.
The people are extremely knowledgeable and friendly. Products are top notch. The service team goes above and beyond. The Marquis brand is awesome.
Had an old spa removed. They arrived early, completed the job in 5 hours, and did a great job including clean up. Would gladly recommend them.
Great sales and service both pre and post sales!
All of our experiences with Hot Tubs Albuquerque have been first rate. Luis recently converted our tub from 110 to 220 and went above and beyond to complete the job while adverse weather was approaching. The Service Manager Scott has been great to interact with and always follows up to ensure their work has been completed to out satisfaction.
Highly recommend! Employees are knowledgeable, very friendly and accommodating. Set-up for delivery was simple and they made the overall process easy and enjoyable.
Installation was smooth as glass crane operator awesome Luis and Johnathon were great.
These guys did a great job through Covid! Scott is awesome
About three years ago we bought our Marquis hot tub from Hot Tub Albuquerque. We can only speak very highly about the way they dealt with the installation and any follow up. Gary has been doing the service every three, four months and we cannot be happier. THANK ALL OF YOU AT HOT TUB ALBUQUERQUE.
I feel good about this company and their products. I purchased during a promotional event and felt like I got a good deal.
Great products and great customer service! I recommended Hot Tubs Albuquerque to a friend and they were also very happy. They are very responsive to questions.
Hot Tubs Albuquerque are truly the real deal! Service and selection that beat our expectations. You won't find a more personable crew who strive to make your experience the best one. From training on how to use the unit, to the service they offer quarterly at a extremely reasonable rate, it's nice to know they are committed service beyond the sale! We bought a Viking Spa and we absolutely lo... More
Hot Tubs Albuquerque are truly the real deal! Service and selection that beat our expectations. You won't find a more personable crew who strive to make your experience the best one. From training on how to use the unit, to the service they offer quarterly at a extremely reasonable rate, it's nice to know they are committed service beyond the sale! We bought a Viking Spa and we absolutely love it. Steve, his wife, and their whole crew show a lot of passion and pride in their business and it shows! For anyone considering a jacuzzi, I highly recommend visiting them and experiencing what a true family run business is all about. We are a customer for life. Less
LOVE this place!! The service is hands down one of the best! We ordered a special colored combo hot tub and when it came in they were quick to bring it out. The guys who brought it did a great job of setting it up and Luise did a thorough job reviewing with me how to take care of it and properly maintain the chemicals (we've never owned a hot tub before). Scott was quick to address anything w... More
LOVE this place!! The service is hands down one of the best! We ordered a special colored combo hot tub and when it came in they were quick to bring it out. The guys who brought it did a great job of setting it up and Luise did a thorough job reviewing with me how to take care of it and properly maintain the chemicals (we've never owned a hot tub before). Scott was quick to address anything we needed. Hands down would recommend them and if we are ever in the market again we will be purchasing from here. Great prices, great service and a cute little rubber ducky and big swim towel thrown in to seal the deal! Love it Less
Everyone was wonderful, Lindsay, Scott, Miguel, Luis and Jonathon. Will definitely rexommend to family and friends.Thank you all!
My experience with Hot Tubs Albuquerque has always been pleasant. We have been met with positive attitudes and expertise every step of the way. We shopped around before decision making and have not regretted anything about our purchase.
My entire experience at this store was fantastic. Tracy is an excellent representative for the store and understood our needs. Louis and Tristin who delivered and set our tub were both amazing and took the time to explain the many features of our tub. I would highly recommend this store for anyone in need of a hot tub.
The people at this store were extremely nice, knowledgeable, fairly priced and the delivery and set up was awesome. The hot tub itself is American made and works perfectly and I’m sure it will for years to come. It’s been over a year since we got it and still love it and the sellers! Great job y’all
One of the very best local businesses, I highly recommend! I went by all the other local spa stores and returned to this one, as I had a good feeling about these folks. I was right! As a first time spa buyer, I was guided towards the perfect spa for a fair price. A great experience all around. From the purchase, to the install and the start up. The entire team is genuinely concerned with th... More
One of the very best local businesses, I highly recommend! I went by all the other local spa stores and returned to this one, as I had a good feeling about these folks. I was right! As a first time spa buyer, I was guided towards the perfect spa for a fair price. A great experience all around. From the purchase, to the install and the start up. The entire team is genuinely concerned with the customer having the best experience, and it shows. The owner, Steve, has built a great, knowledgeable team that truly cares about the customer. Buy your spa here, you won't regret it. Less
I can’t recommend Hot Tubs of ABQ enough. They have been wonderful to deal with on every level. Mostly though, I just love my new Marquis Monaco Elite hot tub. It’s a perfect replacement for tub that came with our house and had finally pooped out. Bonus: the tech explained in-depth on cleaning and chemicals and I feel like this upgraded tub is much easier and more manageable to maintain. Thank yo... More
I can’t recommend Hot Tubs of ABQ enough. They have been wonderful to deal with on every level. Mostly though, I just love my new Marquis Monaco Elite hot tub. It’s a perfect replacement for tub that came with our house and had finally pooped out. Bonus: the tech explained in-depth on cleaning and chemicals and I feel like this upgraded tub is much easier and more manageable to maintain. Thank you Hot Tubs of Abq!! Less
Great customer service and staff that go the extra mile to ensure a great experience. Always a pleasure doing business with them.
They have an awesome delivery team...
Great experience over the years: I bought my hot tub from from Hot Tubs Albuquerque 6 years ago. The price was good, but there was a delay in arrival of perhaps two months. Steve compensated us for the delay with a chemicals credit at the store and they even moved the tub for me at not cost a year later. The SPA went down a couple months back, but they had it up and running with one service ca... More
Great experience over the years: I bought my hot tub from from Hot Tubs Albuquerque 6 years ago. The price was good, but there was a delay in arrival of perhaps two months. Steve compensated us for the delay with a chemicals credit at the store and they even moved the tub for me at not cost a year later. The SPA went down a couple months back, but they had it up and running with one service call, because the tech came prepared with parts for my model. Less
Staff was great! Very helpful balancing water, and great selection of chemicals and accessories!
Super friendly employees- and they’re always willing to educate and answer questions.
Great experience. Real customer service the price was right and the sales people were on top of it. We were given everything we needed to start up our spa. Good training on how to take care of our beautiful spa. Everyone emphasized that we could call them at any time for questions or help. We recommend hot tubs Albuquerque to everyone.
These guys are the best! Had an issue with my hot tub, they came out and fixed my issue. The tech was very friendly and knowledgeable. He took the time to explain to me how to properly use the hot tub. I would highly recommend these guys. And they are super affordable!!! They just earned a lifetime customer.
Everyone I talked to was super friendly, knowledgeable, and helpful, from the salesman at the store to the folks at the warehouse. They delivered to my house in Tijeras and got me set up with all the chemicals I will need for 4 months. It took a few days for my water to get delivered and they were kind enough to come back and make sure everything was working well and gave me some training on how ... More
Everyone I talked to was super friendly, knowledgeable, and helpful, from the salesman at the store to the folks at the warehouse. They delivered to my house in Tijeras and got me set up with all the chemicals I will need for 4 months. It took a few days for my water to get delivered and they were kind enough to come back and make sure everything was working well and gave me some training on how to maintain the hot tub. I knew nothing to begin with so I greatly appreciated that! It wasn't nearly as complicated as I thought it would be. I can't wait to get in!!! Less
Stopped by for questions about my spas chemical “imbalance”. Lindsey was extremely helpful and helped me get my chemicals balanced correctly. Didn’t even ask if my spa was purchased there, which tells me they are all about customer service! Thank you Hot Tubs Albuquerque! That one visit earned them a customer for life even though I live 40 minutes away!
Got a new tub just last week. The delivery went smoothly and Luis and Paul were very helpful! Thanks again.
They did a fantastic job and were super nice and polite! They were also extremely considerate of my property.
I purchased a Marquis hot tub from here. The staff have been great. Everyone has been helpful, too many to mention specifically. There were a couple of issues with the tub, but they made everything right in a timely manner. Highly recommended!
Scott is the best!! Since the very first time I walked into the store. Great service very helpful! Very professional. Thank you!!!
Friendly, no pressure sales BY Tracy, with good communication and follow through on pricing and all accessories. Received my hot tub today, delivered safely by Jonathan and Luis. They were super personable, hard working and informative, walking me through the details of care of my new spa. Time will tell about the function and quality of the spa, but the customer service has been TOP NOTCH. I hig... More
Friendly, no pressure sales BY Tracy, with good communication and follow through on pricing and all accessories. Received my hot tub today, delivered safely by Jonathan and Luis. They were super personable, hard working and informative, walking me through the details of care of my new spa. Time will tell about the function and quality of the spa, but the customer service has been TOP NOTCH. I highly recommend them 👍 Less
They were so helpful! It was as if I was being taught how to take care of my water instead of just someone coming out and doing it, without showing me how and why! Amazing service
I went in today to buy some chemicals for my Hot tub which we did not purchase from their store (which we regret). The salesman and the owner We’re absolutely wonderful. Super knowledgeable and didn’t try sell things that weren’t essential. They even offered to send a tech to our house to help teach us how to get the chemicals right. My only regret is not buying our hot tub from them.
Great customer service Very helpful and knowledgeable. Definitely recommend!
Spoke with Scott and the next day Miquel came out to assess a leak. Fixed it cleanly within (2) hours and taught us a LOT about our spa. We purchased the Dimension One in 2013 and this was our first difficulty. ALL GOOD and big THANK-YOU to all!
We bought a hot tub from them and from the sales to installation, our experience has been amazing. They had to come back quite a few times as my backyard was not perfectly level, but they have always been very accommodating. Luis from their team has been extremely helpful and was always a phone call away if I ever had any questions or problems. I cannot recommend them highly enough.
I need service on my Hot Tub and Scott was great at helping me try to self-diagnose the issue. We thought it was the heating unit, so a service person was sent out. It turned out to be the control box. Since I live 100 mile outside of Albuquerque, I didn't want another service call, so the serviceman showed me exactly how to change out the control box once I received it. Great service.
Good customer service
Delivery guys were knowledgeable and hard working I recommend everyone use this company we were satisfied
Very Professional Company. I would 💯 percent Recommend any One To Purchase there New Hot Tub From Them Miguel the Technician Is a Super Professional and Very Polite and Just a Great Guy To Deal with. I was Shown Products And How to Use Them in My New Tub. Everyone Involved From Purchasing, A Pre inspection where the Tub was to be installed, To Staging Appointments was Like Clockwork. No Stress w... More
Very Professional Company. I would 💯 percent Recommend any One To Purchase there New Hot Tub From Them Miguel the Technician Is a Super Professional and Very Polite and Just a Great Guy To Deal with. I was Shown Products And How to Use Them in My New Tub. Everyone Involved From Purchasing, A Pre inspection where the Tub was to be installed, To Staging Appointments was Like Clockwork. No Stress whatsoever 👍 Thanks to all the Crew for a Great experience 😁 Less
Very friendly and Steve was extremely knowledgeable. He helped us without selling us stuff that we didn't need.
I am surely glad to have trusted Hot Tubs Albuquerque with mu purchase of a second Jacuzzi. The first one I got 10 years ago from a different dealer (an 8 people tub which sits on my deck and is still working), but I wanted a smaller one to fit inside my sunroom for the winter days, and for privacy. Mr. Tracy patiently gave me the time to make up my mind and choose the right tub, a Viking Royale ... More
I am surely glad to have trusted Hot Tubs Albuquerque with mu purchase of a second Jacuzzi. The first one I got 10 years ago from a different dealer (an 8 people tub which sits on my deck and is still working), but I wanted a smaller one to fit inside my sunroom for the winter days, and for privacy. Mr. Tracy patiently gave me the time to make up my mind and choose the right tub, a Viking Royale P+. Paul and Louis made sure that the tub would be sitting pretty and functioning in my sunroom next to my sauna. It took some brainstorming and muscles to get the tub indoor, but the "dynamic duo" got the job done nice! Bravo! Now my sunroom is my favorite spot in the house after I get back from work: all is set up as a true SPA, falling water sound, the scent of my meditation/massage candles, the perfect jets, the lighting in the tub, a chalice of Prosecco, the nice cathedral windows of the sunroom showing me the flowers around the pond and the animals coming to drink there. All in perfect harmony, all giving me the perfect lift I need at the end of my day. That's where and how a piece of paradise becomes a reality. Less
WOW! We have been wanting a hot tub for years. This year I turn 40, so it was officially time! :) We shopped around to the "major" dealers in town and luckily found Hot Tubs Albuquerque. Their pricing was competitive and with everything rolled in (including CRANE delivery) it felt like a more transparent process. Tracey was incredibly patient as we selected and ordered our model. Delivery was pro... More
WOW! We have been wanting a hot tub for years. This year I turn 40, so it was officially time! :) We shopped around to the "major" dealers in town and luckily found Hot Tubs Albuquerque. Their pricing was competitive and with everything rolled in (including CRANE delivery) it felt like a more transparent process. Tracey was incredibly patient as we selected and ordered our model. Delivery was prompt and easy. Communication was exceptional throughout the process and they have even made time to help educate us on how to keep our tub running for many, many years. Definitely recommend! Less
Love my hot tub and the level of service I’ve received from the team at Hot Tubs of Albuquerque!
We were in the market for a spa and did not know where to go. It was sort of like flipping a coin when we pulled into Hot Tubs Albuquerque, and we are sure glad we did! We found a great deal on exactly what we wanted. Whenever we have had questions, they were available to assist us. Last week we moved to a new home and wanted to take the spa with us. The moving company wouldn't touch it. Along ca... More
We were in the market for a spa and did not know where to go. It was sort of like flipping a coin when we pulled into Hot Tubs Albuquerque, and we are sure glad we did! We found a great deal on exactly what we wanted. Whenever we have had questions, they were available to assist us. Last week we moved to a new home and wanted to take the spa with us. The moving company wouldn't touch it. Along came Scott and his team from Hot Tubs Albuquerque to the rescue! Scott found the best way to remove the spa from our old backyard and deliver it to our new one. This was no easy task since we now back up to water. Scott and his team had to find where the path behind our house began and they carried it down the trail. It is now safely tucked into our new backyard. We are very happy with Hot Tubs Albuquerque and will highly recommend them to anyone in the market for a spa. Less
This place is amazing. I bought a cheap tub, probably as cheap as they come and I was still treated as if I spent a fortune. They made sure everything was working and I had everything I needed even months after my purchase. The amount of customer service and respect given is unheard of now a days. Thank you guys for everything!
Fantastic communication, excellent service, great product! - Marquis Epic Spa - perfect installation. Just WOW!
We got a used tub and the girl at the front walked us through how to use the ease chemicals and how to keep our water clean. She gave us tons of time and very patiently explained how to use our tub. Waters been clean ever since!
From our 1st encounter with ABQ Hot Tubs we have had nothing short of awesome service. Our most recent was to get a folding lifter for the cover. He likes to work behind the scenes, but Scott was able to get us the exact folding cover lifter. Gary did a great job getting it installed. He even took time to return next day to resolve a minor customer issue.
Helpful salesman but couldn't help me with my old tub Don't blame him He's in the business for selling new tubs but he did give me advice on how to fix mine
Hot Tubs Albuquerque deserve the 5 stars. COVID backed up the delivery but they kept in touch and we received the tub today. The quality and colors were exactly what we wanted. Special shout out to Luis and Paul, they made delivery and set up super simple. They both made sure we were 100% happy before leaving. Good job Hot Tubs Albuquerque, looking forward to referring you.
We purchased our hot tub from Hot Tubs Albuquerque. Lindsey our sales rep was very friendly and knowledgable and didn't pressure us into a sale but gave us many options that fit our needs. The delivery guys were fantastic they were professional and carefully installed the tub in our yard. Gary came out to show me how to use the tub and chemicals and he was awesome. He was so knowledgable and easi... More
We purchased our hot tub from Hot Tubs Albuquerque. Lindsey our sales rep was very friendly and knowledgable and didn't pressure us into a sale but gave us many options that fit our needs. The delivery guys were fantastic they were professional and carefully installed the tub in our yard. Gary came out to show me how to use the tub and chemicals and he was awesome. He was so knowledgable and easily explained everything we needed to do with the chemicals and maintaining the tub. He also assured me that if I had any questions to call him anytime. We're so glad we chose a local company to purchase our tub from. It's so nice to know we have a team of experts if we need anything for our tub. Thank you Hot Tubs ABQ we're very happy with our tub! Less
AMAZING products, but more importantly, AMAZING people!!! The staff and service here can’t be beat. All of my questions were answered accurately and I really felt welcomed! 5+ stars!
Great friendly staff, fast customer service. I had a knob that broke on my tub, went into the store and they took pictures to find me a replacement. Within 5 minutes of me leaving they called from the warehouse, I sent Scott some pictures of the knob and they had it in stock. Scott brought the part to my house and was nice enough to even Install it. The customer service when I first went into t... More
Great friendly staff, fast customer service. I had a knob that broke on my tub, went into the store and they took pictures to find me a replacement. Within 5 minutes of me leaving they called from the warehouse, I sent Scott some pictures of the knob and they had it in stock. Scott brought the part to my house and was nice enough to even Install it. The customer service when I first went into the store 3 years was why I purchased it from them in the first place. I highly recommend them Less
Bought my first hot tub and the sales staff were great, no pressure sales and very knowledgeable. The delivery guys were great and walked through everything and made sure I was comfortable before they left. The set up was smooth. Can not recommend more highly.
Definitely recommend Luis was very helpful and hard working. Was very satisfied with my hot tub and the set up.
Got a good deal on a returned hot tub. Great help from the sales staff. It was a tight fit getting it into our patio, but their delivery crew was skilled and neither the gate nor the tub was scratched. They then set it up and explained the process of filling, etc. After it was full we were shown how to keep the tub clean, use the chemicals, and work the controls. Excellent service!!
Everyone at Hot Tubs Albuquerque is INCREDIBLE! From start to finish they have all gone above and beyond. Tracy answered all of our questions and many calls during the entire process. Scott was so helpful and friendly setting up appointments and following up after all was installed. Steve and Luis delivered our tub faster than expected and helped with every question or concern. Luis was incredib... More
Everyone at Hot Tubs Albuquerque is INCREDIBLE! From start to finish they have all gone above and beyond. Tracy answered all of our questions and many calls during the entire process. Scott was so helpful and friendly setting up appointments and following up after all was installed. Steve and Luis delivered our tub faster than expected and helped with every question or concern. Luis was incredibly patient and helpful going over the fill and chemical process. Thank you so much! You all are amazing! Less
We was working with Scott and Miguel on our hot tub. They both did an outstanding job with customer service. I would highly recommend Hot Tubs Albuquerque!
Our hot tub install went without a hitch! Scott was extremely helpful courteous and he showed up on time as planned. He offered solutions and suggestions on proper tub operation. A definite 5 star experience!
Hot Tubs Albuquerque has done a wonderful job maintaining my 21 year old Marquis hot tub. Recently there was a problem with an old pressure pad. The technician, Luis, came out quickly and diagnosed possible solutions. With the assistance of Scott and Steve, who found an old part in the warehouse, he was able to correct the problem and the hot tub is functional again.
Delighted with the tub I purchased at Hot Tubs Albuquerque. Sales did an excellent job in advising me and all my questions were answered. I just scheduled them to come out and do a drain and fill for me this week. I am enjoying the heck out of my tub. I just had a clean and fill on my neglected hot tub. Mr Kent spent several hours here and now it is Sparkling clean, just like new! Thanks a... More
Delighted with the tub I purchased at Hot Tubs Albuquerque. Sales did an excellent job in advising me and all my questions were answered. I just scheduled them to come out and do a drain and fill for me this week. I am enjoying the heck out of my tub. I just had a clean and fill on my neglected hot tub. Mr Kent spent several hours here and now it is Sparkling clean, just like new! Thanks again to Hot Tubs of Albuquerque. I will add that I just had my tub drained and refilled. Still spectacular service. I can not find any issues. Gonna hop in tonite! Less
I bought my hot tub 3 1/2 years ago and have been very happy with both the tub and the service. Steve and Scott have been very responsive to anything I needed. An electrical component failed shortly after the warranty ran out and would have been very costly to replace. Steve said that shouldn’t have happened and went to bat for me with the manufacturer. They provided the part at no cost. I recomm... More
I bought my hot tub 3 1/2 years ago and have been very happy with both the tub and the service. Steve and Scott have been very responsive to anything I needed. An electrical component failed shortly after the warranty ran out and would have been very costly to replace. Steve said that shouldn’t have happened and went to bat for me with the manufacturer. They provided the part at no cost. I recommend Hot Tubs Albuquerque to any one considering a hot tub. Less
Hot Tubs Albuquerque came to our home to dispose of our old hot tub. They were on time and the men were very courteous. They had the tub out in less than 30 minutes. The price was really reasonable. Thanks Hot Tub Albuquerque!!!
Bought a tub; had to wait a little while but well worth it. The delivery, installation, electric hookup and tutorial of how to use, clean and maintain was outstanding. The tub itself, which was one of the least expensive tubs is incredibly comfortable. Exactly what we told Tracey what we wanted/didn't want in a tub. Thanks! So far very happy. (Didn't give a 5 because I never gives 5s)
Great business to deal with...professional, friendly service. Recently needed a minor part and Scott was very helpful in working with the factory to get it to me. I definitely recommend Hot Tubs Albuquerque if you are in the market... one of the best purchases we have ever made.
From the beginning in the sales room to the delivery and installation these folks did an awesome job. Steve, Lindsey, and Tracy were super helpful and never pushy, Steve's goal is to fit the tub to the person and he is mindful of your budget and personal tastes. Paul, Scott, Miguel, and Luis, were my site inspection and delivery and set up team and they were all great. A big shout out for Migu... More
From the beginning in the sales room to the delivery and installation these folks did an awesome job. Steve, Lindsey, and Tracy were super helpful and never pushy, Steve's goal is to fit the tub to the person and he is mindful of your budget and personal tastes. Paul, Scott, Miguel, and Luis, were my site inspection and delivery and set up team and they were all great. A big shout out for Miguel and Luis super friendly and very knowledgeable. They were all about me being satisfied with the placement of the tub and made sure I undersrood how to care for it. Great experience all around!!! Less
Exceptional service, and premier products at affordable prices. Their professional install team made the entire process go very smooth. Thank you!!!
Hot Tubs Albuquerque (HTA) made buying a new, replacement hot tub easy and hassle free. Tracy was great to work with on the sales side, and Scott, Luis and Miguel were top notch on the delivery and setup. Watching them get it over my block wall and into the backyard was amazing. Enjoying my new Viking Spas hot tub! Would highly recommend buying from HTA.
Always great, friendly customer service! They really make you know you are important!
Scott and his team did an excellent job of repairing our hot tub
We bought a house that had a working twenty year old hot tub but it stopped working after one year. Hot Tubs Albuquerque (HTA) went above and beyond to get it working again. We paid for HTA to replace the compressor but then the hot water heater went out, and instead of selling us a new one, they rebuilt and installed the old one. For FREE. Everyone at the warehouse, at the store, and the guys wh... More
We bought a house that had a working twenty year old hot tub but it stopped working after one year. Hot Tubs Albuquerque (HTA) went above and beyond to get it working again. We paid for HTA to replace the compressor but then the hot water heater went out, and instead of selling us a new one, they rebuilt and installed the old one. For FREE. Everyone at the warehouse, at the store, and the guys who came out were exceptional customer service representatives, honest, and pleasant. Shout out to Scott, Gary, and Miguel! And, though I never met the owner, a big shout out to him or her for running a company that clearly has high customer service standards and operates the highest quality service in an honest, forthright way. Less
I do not post reviews, so this must of have been extraordinary. Our hot tub died eight months ago & we purchased a new Marquis to replace it from Hot Tubs Albuquerque. It was delivered & installed this week. It is too soon to review the product, but not the delivery, setup & usage instructions delivered by the Hot Tubs Albuquerque crew. In a word: OUTSTANDING! Scott, Luis & Miguel were terrific... More
I do not post reviews, so this must of have been extraordinary. Our hot tub died eight months ago & we purchased a new Marquis to replace it from Hot Tubs Albuquerque. It was delivered & installed this week. It is too soon to review the product, but not the delivery, setup & usage instructions delivered by the Hot Tubs Albuquerque crew. In a word: OUTSTANDING! Scott, Luis & Miguel were terrific. Scott is the leader & is focused on customer satisfaction. So are Luis & Miguel. We were concerned about a couple of issues when moving a seven-foot, 500 pound device through a gate & placing it on a relatively new raised paver platform. They listened & placed the new tub with no difficulty. They were patient with our requests to adjust the placement to be “just right” & they nailed it. Our electrician insisted on being there for installation (an electrician did not have to there, just the correct service). Hookup was flawless as they worked together. Scott headed back to the shop. Miguel & Luis finished the setup to ensure everything was functioning properly. They then reviewed operating procedures, regular upkeep & chemical balance practices. They were patient & answered all of our questions, sometimes more than once, & made sure we understood & were happy. Both were knowledgeable & made an effective tag-team teaching us about the new tub. All were courteous, polite & had a nice sense of humor....our style. Based on our experience, I am certain if we have any product questions or issues, they will be handled in a similar fashion as our delivery & installation. Less
Fast, friendly service. I would highly recommend Hot Tubs Alb. to anyone looking to purchase a hot tub. Thanks for the help today fellas!
The best people and service, and great hot tubs!
Hot Tubs Albuquerque and their staff are amazing. They are so knowledgeable about their products and really want to help you find what you need. No pressure to buy...just got us what we needed! We upgraded to a Marquis and are excitedly waiting for the new delivery. I'm hoping in years to come we will purchase a swim spa from them; it's on my bucket list. They have our business for life! Thank yo... More
Hot Tubs Albuquerque and their staff are amazing. They are so knowledgeable about their products and really want to help you find what you need. No pressure to buy...just got us what we needed! We upgraded to a Marquis and are excitedly waiting for the new delivery. I'm hoping in years to come we will purchase a swim spa from them; it's on my bucket list. They have our business for life! Thank you Tracy and Steve for your time and patience as we figured out what our family needed. Less
the tubs were HOT. the service was HOTTER.
I was very pleased with the timely service as well as the hospitable follow ups given to clientele. Hot tubs ABQ anticipated needs and served with great enthusiasm. Customer service is a priority with this company. Quality products in addition to gold star service is the standard and I strongly recommend bringing your business to them.
We had such a great experience with Hot Tubs Albuquerque! Installation was smooth even though we had a very tricky location and terrain to work around. Scott was professional and knowledgable about all things hot tubs including chemicals, power, hot tub settings, and water quality. He went out of his way to provide amazing customer service and answered my questions day and night! Thank you hot tu... More
We had such a great experience with Hot Tubs Albuquerque! Installation was smooth even though we had a very tricky location and terrain to work around. Scott was professional and knowledgable about all things hot tubs including chemicals, power, hot tub settings, and water quality. He went out of his way to provide amazing customer service and answered my questions day and night! Thank you hot tubs Albuquerque!!! Less
We absolutely love our hot tub and our enjoyment of it has been made possible by the wonderful customer service provided by the owner and staff. It was our first time ever owning a tub and we had a self-inflicted user error when starting out and they were there to quickly fix it and get us set up for success. The relaxation and pain relief that it has brought to our lives has been remarkable and ... More
We absolutely love our hot tub and our enjoyment of it has been made possible by the wonderful customer service provided by the owner and staff. It was our first time ever owning a tub and we had a self-inflicted user error when starting out and they were there to quickly fix it and get us set up for success. The relaxation and pain relief that it has brought to our lives has been remarkable and because we know they are just a phone call away maintenance has been stress free too! Buying from this local company has been one of our most gratifying decisions to date. Less
I had an amazing experience with these guys buying my first hot tub! Tracy was great to work with on selecting the right one for me & always kept me informed on when it was coming. Scott was wonderful to work with on the delivery process & has taken complete care of me even after I got my hot tub! Luis was so helpful on helping me start it up & show me how to take care of it. I’m beyond happy w... More
I had an amazing experience with these guys buying my first hot tub! Tracy was great to work with on selecting the right one for me & always kept me informed on when it was coming. Scott was wonderful to work with on the delivery process & has taken complete care of me even after I got my hot tub! Luis was so helpful on helping me start it up & show me how to take care of it. I’m beyond happy with everything these guys have done from the very start! Highly recommend buying from them!! Less
We purchased Viking 3 round with LED lights and absolutely love it. It was an ideal choice for a smaller space and the round shape is a nice change from the traditional style. We chose Hot Tubs of Albuquerque after reviewing the many favorable comments from customers. The Sales Associate and technicians were knowledgeable, professional and extremely helpful in answering all my questions in throug... More
We purchased Viking 3 round with LED lights and absolutely love it. It was an ideal choice for a smaller space and the round shape is a nice change from the traditional style. We chose Hot Tubs of Albuquerque after reviewing the many favorable comments from customers. The Sales Associate and technicians were knowledgeable, professional and extremely helpful in answering all my questions in through and timely manner. We were impressed to learn they complete a site inspection to ensure they had the right equipment upon delivery for a seamless installation. We have reached out several times over the past couple of months with various questions and each time we received prompt customer service over the phone or in person. They also offer various services to help you maintain your tub and always provide helpful tips along the way. This is a great company with a variety of hot tubs to meet your individual needs and a team of people to make sure you’re always a satisfied customer! Less
Was very happy with serviceTechnician was very knowledgeable show up a little early would definitely recommend them to other people
They came out took out our old hot tub, and put in the new. Recommended an electrician which came out and connected it. We had warranty work and they have been true to their word.
Highly recommend for your hot tub and spa needs! Not only was my buying experience easy and stress free, but Steve (the owner) was incredibly professional, courteous and knowledgeable. Remarkable customer service. They have a customer for life!
I am absolutely in love with my hot tub! I went into the hot tub purchasing process with very little information and wasn’t even sure what I was looking for. Tracy was so helpful in answering all my questions before I made my purchase and I felt no pressure or rush on making a decision. The entire Hot Tubs Albuquerque staff are so helpful and extremely nice. I went with the Marquis Woodstock Elit... More
I am absolutely in love with my hot tub! I went into the hot tub purchasing process with very little information and wasn’t even sure what I was looking for. Tracy was so helpful in answering all my questions before I made my purchase and I felt no pressure or rush on making a decision. The entire Hot Tubs Albuquerque staff are so helpful and extremely nice. I went with the Marquis Woodstock Elite and I couldn’t be happier! Less
Excellent service, friendly , knowledge and timely. Highly recommended!!!
A company that strives for excellence and 100% customer satisfaction, Hot Tubs Albuquerque goes above and beyond to ensure you are completely satisfied, a quality that is sadly lacking in most businesses these days. You will not regret doing business with these folks! I highly recommend. Eric
I can not say enough about the quality of service we received from Hot Tubs Abq! Every single step was perfectly executed. We have a lake house so not only did they deliver with no extra cost but the 2 delivery guys were outstanding! I had bought a hot tub for my primary residence in abq from Steve before and ya ,ok the owner goes above and beyond but SO DOES THE ENTIRE TEAM!!!! They helped my hu... More
I can not say enough about the quality of service we received from Hot Tubs Abq! Every single step was perfectly executed. We have a lake house so not only did they deliver with no extra cost but the 2 delivery guys were outstanding! I had bought a hot tub for my primary residence in abq from Steve before and ya ,ok the owner goes above and beyond but SO DOES THE ENTIRE TEAM!!!! They helped my husband with all of his “attention to details “ Never once did they act put out or come across like this isn’t my job. They treated us like we were their best friends and helped us get it just right. They made sure it was set down exactly where I wanted it even when I didn’t know yet! This Viking spa is designed for a more outdoor rugged terrain and can be set down without a concrete pad so I had a little more options then “just right there.” The guys were great, helpful, knowledgeable and nice. They took the fence down they put the fence up they even hauled off the branches we had to cut down . The tub was already paid for not c.o.d.but they still went the extra mile or 10 for us. I wish every business I dealt with had this much character. I learned from out first purchase several years ago,When you buy from Hot Tubs Abq you don’t just buy a spa . Your purchase goes on with help down the road , lessons on your chemicals, easy ability to order parts your dog ate, available staff if you have a concern, tips and tricks and floating speakers, cool salts that are safe for your tub, and laughs as well as genuine concern for you as a person. Not just a fed x truck dropping off a purchase. If you want to make a sound decision and feel great about it for years down the road...... This is your store. Less
Awesome crew and professional installation! Hot Tubs Albuquerque has a great selection and friendly staff. We purchased the Marquis Spirit 2 months ago and just love it! So easy to maintain and change cartridges. Wish we bought it years ago. I highly recommend Hot Tubs Albuquerque! Mark
Just got our Marquis Nashville Elite from Hot Tubs Albuquerque. Scott and Luis were awesome super professional. Put it right where I wanted and gave compete instructions very excited.
Excellent, 5 star service! Everyone I worked with at the Alb. Hot Tub center was fantastic to work with abs very generous with their time. Many thanks!
Scott at Hot Tubs Albuquerque has been incredible to work with. He has taken the time to do phone consults when our spa water is less than ideal. I really appreciate him taking the time to help us out. He isn't just trying to sell more chemicals. He actually advises just enough chemicals to keep the water clear. Some of the products on the market he called snake oil- just a way to waste mone... More
Scott at Hot Tubs Albuquerque has been incredible to work with. He has taken the time to do phone consults when our spa water is less than ideal. I really appreciate him taking the time to help us out. He isn't just trying to sell more chemicals. He actually advises just enough chemicals to keep the water clear. Some of the products on the market he called snake oil- just a way to waste money. Scott is very knowledgable and will be there long after your hot tub is delivered! Less
Just bought a house with a hot tub and we couldn’t keep the water clean. They clearly explained how to use our chlorine properly and answered all our questions. It’s been several weeks and haven’t had an issue since. No more stinky tub!!!
We purchased our Marquis Resort spa about 18 months ago. The buying experience was fantastic, everyone was very helpful with no pressure at all. Steve actually came out to my house to discuss, in my yard, the best place to put the Spa, then recommended a guy to do the platform to take advantage of the views. Installation went perfectly and the installers taught me how to do the maintenance (as t... More
We purchased our Marquis Resort spa about 18 months ago. The buying experience was fantastic, everyone was very helpful with no pressure at all. Steve actually came out to my house to discuss, in my yard, the best place to put the Spa, then recommended a guy to do the platform to take advantage of the views. Installation went perfectly and the installers taught me how to do the maintenance (as they always do) - I have been able to maintain the spa very easily. Service after the sale is a huge thing for me, and theirs is A+. I have had only 2 questions in 18 months and both times they have gotten back to me promptly. Yesterday Steve even came out to answer a question for me. Highly recommend for product quality, price and service. Less
Great experience buying our hot tub! No pressure, family owned business. Very knowledgeable; from tub selection to site preparation recommendations and installation. Steve the owner came out personally to assist setting up the tub and showed us the basics in maintenance. He was just as exited as us getting it installed! We love our Marquis spa!!
Fantastic service!!! Personal and timely!
Scott is really great. The staff is really helpful and friendly.
No need to look further, I visited every hot tub reseller in Albuquerque, Hot Tubs Albuquerque is by far the BEST. We knew what we were looking for when we visited Hot Tubs Albuquerque, their friendly staff did not try and sell us features we did not need. I visited several other hot tub dealers in Albuquerque from the Renaissance area to Osuna and up and down Menaul Blvd. Some dealers tried a... More
No need to look further, I visited every hot tub reseller in Albuquerque, Hot Tubs Albuquerque is by far the BEST. We knew what we were looking for when we visited Hot Tubs Albuquerque, their friendly staff did not try and sell us features we did not need. I visited several other hot tub dealers in Albuquerque from the Renaissance area to Osuna and up and down Menaul Blvd. Some dealers tried a hard sell, others proceeded to bad mouth their competition and one did not even greet us when we walked in the door! When we returned to Hot Tubs Albuquerque I shared my experiences with them about other vendors, their comment “that’s too bad”. That’s it, nothing else, they did not bad mouth their competitors. Hot Tubs Albuquerque had the hot tub we wanted and we bought it! Installing it would have been a bust if it wasn’t for their expertise. When they came to deliver the hot tub we realized it was going to be a tight fit through our gate. The installers called the owner of the company who immediately came to our house and offered to bring a crane free of charge but we were able to remove the gate and get it in. Next, the clearance for the door was about 2 inches too small! The installers along with the owner and my husband were able to make some adjustments and get the hot tub exactly where we wanted it! I highly recommend Hot Tubs Albuquerque! The truly go above and beyond for their customers! Less
We were looking for a hot tub, seems like alot of stores were charging a premium check this place out and ask for a veterans discount. This store had a few at reasonavle prices left.
Steve (the owner) and his staff are unbelievably dedicated to insuring customer satisfaction. I am not only a buyer of one of his spas, but a return customer who has been always treated with respect, courtesy and prompt, fair]-priced service. I could not recommend ANYONE more highly than Steve, his staff and Hot Tubs of ABQ.
The entire staff at Hot Tubs of Albuquerque have been wonderful! Tracy helped me make my purchase over the phone and answered a zillion of my questions, patiently and thoroughly. Paul took my calls, day after day and week after week, updating me on the construction of my tub and unforeseen circumstances that included forest fires near the factory in Oregon and unforeseen pandemic slowdowns. H... More
The entire staff at Hot Tubs of Albuquerque have been wonderful! Tracy helped me make my purchase over the phone and answered a zillion of my questions, patiently and thoroughly. Paul took my calls, day after day and week after week, updating me on the construction of my tub and unforeseen circumstances that included forest fires near the factory in Oregon and unforeseen pandemic slowdowns. His sense of humor helped us both along the way. Gary and Eric did the installation and gave me a great tutorial on water care and tub maintenance as well. Thanks to everyone who made the buying and delivery of my Marquis Spa a trouble free and pleasant experience!! Less
Excellent experience! They helped us find the perfect hut tub for our space. Steve answered a ton of questions along the way and was super helpful. We will certainly return for any future hot tub needs!
We purchased a swim spa and it was delivered a couple weeks ago. The crane delivery was fun to observe and the pool is awesome! We have received excellent customer care throughout the process, from the time of sale on, and they seem committed to provide ongoing support with maintenance, technical support, etc. Highly recommend this company.
Purchased a Marquis several years back, and we could not have been more pleased with our pre and post-sale experience. We’ve enjoyed our tub, trouble-free, for the past few years…we are very very frequent users. Unfortunately, we recently had an issue with our tub. I called it in and Scott reached out right away to discuss and schedule. Super attentive and responsive! Scott set up an appoin... More
Purchased a Marquis several years back, and we could not have been more pleased with our pre and post-sale experience. We’ve enjoyed our tub, trouble-free, for the past few years…we are very very frequent users. Unfortunately, we recently had an issue with our tub. I called it in and Scott reached out right away to discuss and schedule. Super attentive and responsive! Scott set up an appointment for a only few days out (first pleasant surprise!) Phil /HTA arrived early to the appointment and got right to work. Long story short is that issue involved a much more significant part/repair than first thought. I’m pleased to report that not only did they have the necessary part IN STOCK…an additional resource, Miguel, came by to help Phil get it done (I think it might have even been his day off). I was really worried when I saw the extent of what was needed…but Phil and Miguel worked it smooth as silk. Not only did they do the repair, Phil still had time to install our safety rail. THIS is why I purchased from HTA…if this was from one of those Big Box places…it probably would have been down for MONTHS …4 days was enough, believe me😉 These guys were superb…and worked well as a team. FWIW…the issue I had seems somewhat of a fluke, and I’m confident it’s resolved. I’m still very glad I bought a Marquis (If I live long enough, I’ll buy another) and most definitely glad I bought it here. Less
Scott and his team truly care about the entire customer experience! They patiently advised me on what type of hot tub would best serve my needs and budget. Installation was fast, clean and efficient...... we got to have a great soak the first night! Top notch service and they went the extra mile to get the new tub running for a special gift to my family ASAP! Patient, kind and professional cr... More
Scott and his team truly care about the entire customer experience! They patiently advised me on what type of hot tub would best serve my needs and budget. Installation was fast, clean and efficient...... we got to have a great soak the first night! Top notch service and they went the extra mile to get the new tub running for a special gift to my family ASAP! Patient, kind and professional crew👍 Less
Very helpful staff before and after the instillation of our hot tub.
Tracy was very professional, patient with all our questions and incredibly knowledgeable. He found us a solution that fits our lifestyle as well as our budget. When asked about other brands he gave honest evaluation of them. I felt he was looking out for us, and helping us make a choice that would work well for us. Not a pushy sales person at all. Great customer service, really nice products. I... More
Tracy was very professional, patient with all our questions and incredibly knowledgeable. He found us a solution that fits our lifestyle as well as our budget. When asked about other brands he gave honest evaluation of them. I felt he was looking out for us, and helping us make a choice that would work well for us. Not a pushy sales person at all. Great customer service, really nice products. It was an education as well as a purchase. Thank you. Less
We’ve had the tub now for a week and a half. Working with Tracy was great and the installers, Gary and Jesse, were superb. I will follow up when I’ve had some time with the hot tub.
Amazing customer service, hot tub is a beautiful and at a good price.
We are very happy with support we got when we purchased our very first hot tub. From the time we walked in the door the staff was friendly and answered all our questions. The guys that delivered and set up our hot tub were knowledgeable and showed us how everything works
Full customer service from beginning to end. Service Techs fixed our Tub, explaining every step along the way; helped educate us on our tub maintenance. Went above and beyond to make sure we were 100% satisfied before leaving. Would recommend to anyone!
Jesse and Paul installed a new hot tub on July 21, 2020. They were on time and professional and answer all my questions. I would highly recommend Hot Tubs Albuquerque. My experience at time of purchase to complete installation was amazing!
Highly Recommend! I recently bought a home and it came with a hot tub. I have never owned one and didn't know how to maintain or operate it. Gary and Jesse were so great! They came over and drained and cleaned the hot tub and Gary walked me through what they were doing in the moment as well as how to use and maintain it for future uses. They even let me use a loaner cover until mine comes in and ... More
Highly Recommend! I recently bought a home and it came with a hot tub. I have never owned one and didn't know how to maintain or operate it. Gary and Jesse were so great! They came over and drained and cleaned the hot tub and Gary walked me through what they were doing in the moment as well as how to use and maintain it for future uses. They even let me use a loaner cover until mine comes in and made sure I had all the chemicals I needed to keep things running smoothly. So appreciative of the kind learning experience! Less
A very pleasant sales experience all-around from a warm and knowledgeable staff. And we got a killer hot tub too! Thanks, Hot Tubs Abq!
Great service and attention to detail! I purchased my hot tub in July and when I decided it was time to clean it and refill I had issues with my chemicals and the team at Hot Tubs Abq came out to my house and helped me! It was amazing service and I didn't get charged for having them drive our to my house to check on the water. Thanks again to a great team at HTA!
Easiest experience buying a hot tub. No pressure sales people, they will listen, and sell you what best suites your needs. Their team comes out and sets it up for you and walks you through how to use it. Even after buying it, you can call the store and they will help you answer any questions on it, chemical uses, etc. They carry one manufacturer, Marquis, and know that brand VERY well. Becau... More
Easiest experience buying a hot tub. No pressure sales people, they will listen, and sell you what best suites your needs. Their team comes out and sets it up for you and walks you through how to use it. Even after buying it, you can call the store and they will help you answer any questions on it, chemical uses, etc. They carry one manufacturer, Marquis, and know that brand VERY well. Because of this, they can setup, troubleshoot and repair issues very quickly. I HIGHLY recommend them. Less
After visiting 4 local dealerships, I recently purchased a 14' swim spa from Hot Tubs Albuquerque. The sales experience was low pressure and the sales team was extremely accommodating. They are great to work with. There is a lag time in the delivery of 10 -14 weeks due to supply chain impacts related to the COVID-19 Pandemic. The same was reported by the other dealerships. They are ordering bef... More
After visiting 4 local dealerships, I recently purchased a 14' swim spa from Hot Tubs Albuquerque. The sales experience was low pressure and the sales team was extremely accommodating. They are great to work with. There is a lag time in the delivery of 10 -14 weeks due to supply chain impacts related to the COVID-19 Pandemic. The same was reported by the other dealerships. They are ordering before they sell, which is shortening the wait time. I bought my swim spa June 14th and expect delivery in early/mid-August. I will update my post after delivery but expect an all-inclusive, professional delivery and installation as promised. Less
Tracy, Gary, Jesse, and Teddy did a fantastic job from start to finish getting my spa delivered in time and looking great!!! Thank you for all your hard work!
Working with Lindsey and Jesse for the purchase and the install was awesome. They communicated very effectively and often via text/email/phone and kept me up to date on any changes. They also gave us a loaner hot tub until ours was ready from the factory. Of course do lots of research before going, but take YouTube videos with a grain of salt, everyone has an ulterior motive.
The group of people here are awesome. I went in with a specific budget in mind and most of their tubs were above that number. Then Steve came out and mentioned hes getting a new shipment in of a Marquis tub in my range. He showed me pics and I was sold. The best part, the service. We called them 3 times for 3 different issues (small) and they responded within one day! This is the exact reaso... More
The group of people here are awesome. I went in with a specific budget in mind and most of their tubs were above that number. Then Steve came out and mentioned hes getting a new shipment in of a Marquis tub in my range. He showed me pics and I was sold. The best part, the service. We called them 3 times for 3 different issues (small) and they responded within one day! This is the exact reason I chose a local vendor over a big box store... SERVICE after delivery. Did I mention they delivered directly to my back yard.... not on a curb! If you are like me and considered a Sams club tub, go visit these guys! You wont regret it! O and the tub is great too! Less
Had a wonderful experience. The customer service and delivery were perfect.
Everyone was very helpful from purchasing through installation and setup. Great help and a great selection of products. Very helpful in helping me choose the right tub for me. The delivery and stop was great and their short afterward was very helpful.
This is an update to my previous review... we have continued to be extremely happy with our hot tub we purchased in April 2020. The service we continue to receive is amazing. We strongly recommend Hot Tubs Albuquerque! We bought our first hot tub and Steve was very knowledgeable and extremely helpful. He went above and beyond. Once delivered and set up, Steve has continued to answer our quest... More
This is an update to my previous review... we have continued to be extremely happy with our hot tub we purchased in April 2020. The service we continue to receive is amazing. We strongly recommend Hot Tubs Albuquerque! We bought our first hot tub and Steve was very knowledgeable and extremely helpful. He went above and beyond. Once delivered and set up, Steve has continued to answer our questions and help with anything we have needed. We highly recommend Hot Tubs Albuquerque. They will continue to have our business in the future. Less
We drive out if our way for HotTubs Albuquerque! Their level of service and friendliness are like no other!
Service in store: the people working in the store were absolutely awesome. I had 5 kids at the time running around trying all the hot tubs out. Letting me know all their opinions on each tub, the guys working were so kind! After I decided what we wanted they took my order and didn't mind the crazy kids. They even got duckies on our way out. Delivery: the owner came out and delivered our hot tub ... More
Service in store: the people working in the store were absolutely awesome. I had 5 kids at the time running around trying all the hot tubs out. Letting me know all their opinions on each tub, the guys working were so kind! After I decided what we wanted they took my order and didn't mind the crazy kids. They even got duckies on our way out. Delivery: the owner came out and delivered our hot tub with an really awesome Marine Vet. They delivered, filled, showed us all the things we needed to know before they left. It was a very pleasant experience and they were both super cool to hang out with while the tub was filling. It was an absolute pleasure working with this company and we will continue to refer and use them as our hot tub people! Less
Instead of going on vacation, we decided to purchase a spa for our back yard. Our own 24/7/365 vacation! Hot Tubs Albuquerque has a great selection to choose from. We found just the right spa at the right price. Their sales and delivery staff were super friendly and informative as to spa care. Great warranty. Also glad to support an established local business instead of buying from a big box stor... More
Instead of going on vacation, we decided to purchase a spa for our back yard. Our own 24/7/365 vacation! Hot Tubs Albuquerque has a great selection to choose from. We found just the right spa at the right price. Their sales and delivery staff were super friendly and informative as to spa care. Great warranty. Also glad to support an established local business instead of buying from a big box store. 💖 our Hot Tubs Albuquerque spa! Less
Had an Marquis ATV 14 Sport SwimSpa installed at the end of February 2020. Back in early November 2019 we had an estimate done for an inground swimming pool; nothing fancy just a "ce-ment pond". I knew it was going to be expensive but never imagined it would run over a third of what we paid for the house and then some. A few weeks later I saw a television commercial for this type of pool explai... More
Had an Marquis ATV 14 Sport SwimSpa installed at the end of February 2020. Back in early November 2019 we had an estimate done for an inground swimming pool; nothing fancy just a "ce-ment pond". I knew it was going to be expensive but never imagined it would run over a third of what we paid for the house and then some. A few weeks later I saw a television commercial for this type of pool explaining how it is low maintenance, combines a pool & hot tub and can be used year round (to save costs we didn't even have the inground pool guy include heat in his estimate) Did some online research and found a local dealer with excellent reviews: Hot Tubs Albuquerque. We went out on Black Friday and got an awesome, no pressure deal from Tracy Miller & Steve Nelson at a fraction of the inground price with 0% financing. Had them hold it until we got the concrete pad & electric service put in the last few weeks as the "Winter" here is winding down just in time for our 7th anniversary in 28 years on this Leap Year's February 29th. The inground guy was booked with installs until this coming Fall so no swimming until maybe next Spring. Had a couple of hold-your-breath moments as it was craned over the house from the street out front but otherwise it was a clean, efficient & perfectly timed install by Jesse and his crew. Less
When it was time to replace our old hot tub we spent quite a lot of time visiting stores and reviewing websites - finally selecting Hot Tubs of Albuquerque. We are so happy we did! The staff was friendly and helpful without being pushy. When the tub was delivered the team did an excellent job of setting it up and making sure it was exactly where we wanted it. After the electrician hooked it up an... More
When it was time to replace our old hot tub we spent quite a lot of time visiting stores and reviewing websites - finally selecting Hot Tubs of Albuquerque. We are so happy we did! The staff was friendly and helpful without being pushy. When the tub was delivered the team did an excellent job of setting it up and making sure it was exactly where we wanted it. After the electrician hooked it up and I filled it Gary (from Hot Tubs of Albuquerque) quickly returned to help me with start up. Unfortunately, on the next day the tub had a problem and needed service. Gary returned within hours and replaced the bad part! It has been working perfectly since. The quality of the tub and the expert service have made us very happy about this purchase! Less
Just got my hot tub set up. Everyone at the store was great! From the owner, to the low pressure sales, to delivery and follow up, the entire team has been great to work with. We would definitely recommend hot tubs albuquerque to others.
Went to 6 different stores before realizing that Hot Atubs of ABQ is the very best place in town to buy a hot tub. Ended up getting an awesome unit and had it delivered perfectly days later. Bottom line, this is the ONLY PLACE TO BUY A HOT TUB
Fantastic service! We absolutely love our hot tub!
We got this Hot Tub a couple of weeks ago and have been using it for a week now. Tracy Miller was our sales person and he is really knowledgeable about the Hot Tubs. He was not a pushy sales person, which is important to me. But he did take his time and answer all of our questions. I also have to mention the two gentlemen that delivered our Hot Tub. They both were very nice guys and set the hot... More
We got this Hot Tub a couple of weeks ago and have been using it for a week now. Tracy Miller was our sales person and he is really knowledgeable about the Hot Tubs. He was not a pushy sales person, which is important to me. But he did take his time and answer all of our questions. I also have to mention the two gentlemen that delivered our Hot Tub. They both were very nice guys and set the hot tub up for us. They answered all of my questions about caring for the unit. I highly recommend Hot Tubs Albuquerque as they have GREAT customer service. Less
Hot Tubs Albuquerque was very helpful and informative during our search for a hot tub. They walked us through the model advantages and once we selected ours, it didn't"t stop there. The set up was very professional and they even came back out to the east mountain when we made an error to make sure it was corrected and functioning properly. They clearly value their customers and spend time to m... More
Hot Tubs Albuquerque was very helpful and informative during our search for a hot tub. They walked us through the model advantages and once we selected ours, it didn't"t stop there. The set up was very professional and they even came back out to the east mountain when we made an error to make sure it was corrected and functioning properly. They clearly value their customers and spend time to make sure all goes well. We are very pleased with the Marquis brand and the service provided by the dealer and are comfortable with the knowledge that they will have our back for years to come. Thanks to all the at Hot Tubs Albuquerque for the professional guidance through selection to enjoyment. DG Less
Great bunch of people that are very focused on customer satisfaction. Owner Steve went out of his way to bring my preexisting electrical connection up to code and make sure my install was done exactly right. He has a professional installation crew that is courteous, efficient, and knowledgeable. Additionally, follow up care (in particular Scott and Miguel) is outstanding. I would highly recomm... More
Great bunch of people that are very focused on customer satisfaction. Owner Steve went out of his way to bring my preexisting electrical connection up to code and make sure my install was done exactly right. He has a professional installation crew that is courteous, efficient, and knowledgeable. Additionally, follow up care (in particular Scott and Miguel) is outstanding. I would highly recommend Hot Tubs Albuquerque to anyone looking for a quality, affordable hot tub from a place that takes good care of the customer. Less
Great job done by professional installers!
We were very impressed with service here, Tracy went above and beyond spending time with us showing us tubs to fit our special needs. The delivery went smoothly even though we had a car port to fit under and some landscape rocks to run the dolly over with the hot tub. The guys were great! After care and all of our questions have been patiently answered as well!
Had an old hot tub that froze during the last winter and failed. These folks removed the old hot tub and fit a brand new Marquis into the old, and customized, space without any issues. They always remember me when I walk into their shop which is very welcoming. Great sales staff that are able to describe each model in detail. Let both of us sit in each model to make sure the fit is what we wa... More
Had an old hot tub that froze during the last winter and failed. These folks removed the old hot tub and fit a brand new Marquis into the old, and customized, space without any issues. They always remember me when I walk into their shop which is very welcoming. Great sales staff that are able to describe each model in detail. Let both of us sit in each model to make sure the fit is what we wanted. Highly recommend that anyone looking for a hot tub give these folks an opportunity. Less
Great company to buy your hot tub from. They are there when ever you need them. Service guys are very nice and professional!
Excellent product, prices, and PEOPLE!
My wife and I purchased our Marquis Celebrity hot tub two weeks ago. On our first visit to the store we were greeted and helped by Lindsay who was very pleasant. Our installers; Gary and Jesse, were very efficient, knowledgeable and courteous. Owner Steve is very easy to work with and we are extremely happy with our purchase. We checked out other places and felt most comfortable with Hot Tubs Alb... More
My wife and I purchased our Marquis Celebrity hot tub two weeks ago. On our first visit to the store we were greeted and helped by Lindsay who was very pleasant. Our installers; Gary and Jesse, were very efficient, knowledgeable and courteous. Owner Steve is very easy to work with and we are extremely happy with our purchase. We checked out other places and felt most comfortable with Hot Tubs Albuquerque ! Less
Just completed installation of hot tub. Steve and Gary really delivered with the specific spa we ordered and right on the day promised. Our selection was guided skillfully by Steve and he was equally helpful in recommending a contractor to complete the concrete pad and install the appropriate electrical service. Good experience for what we hope to be years of hot tub enjoyment.
We are very happy with our Marquis hot tub. The delivery was great and explanation of how it works. We have had a few questions and everything was taken care of. Great place!
We are very happy with our hot tub. We spent quite a bit of time looking for the right one and we found exactly what we were looking for at Hot Tubs Albuquerque. They delivered the hot tub and set it up at our convenience. They even came back to move it, free of charge, after I realized I was incorrect with my first choice of placement. They went over how to care for the tub and how to test the w... More
We are very happy with our hot tub. We spent quite a bit of time looking for the right one and we found exactly what we were looking for at Hot Tubs Albuquerque. They delivered the hot tub and set it up at our convenience. They even came back to move it, free of charge, after I realized I was incorrect with my first choice of placement. They went over how to care for the tub and how to test the water and add chemicals. And they came back to show us again when I called confused. Everyone was incredibly kind and courteous. Less
I bought a place with an existing Dimension One Hot Tub. Steve, the owner, got me set up with all of the supplies I needed. He explained all of the inner workings of the Tub, and had all of the replacement parts for a few repairs I needed to make. He could not have been more helpful and friendly. I will always go back to him for all of my Hot Tub needs!!
Hello Future and Current Hot Tub Aficionados, When I did my extensive research for my own hot tub, I scoured the internet and brick & mortar retail establishments for months on end. In my research surprisingly, I came across a local hot tub retailer that came highly recommended. On my first encounter, they welcomed me with great level of hospitality and product knowledge unrivaled compared to wh... More
Hello Future and Current Hot Tub Aficionados, When I did my extensive research for my own hot tub, I scoured the internet and brick & mortar retail establishments for months on end. In my research surprisingly, I came across a local hot tub retailer that came highly recommended. On my first encounter, they welcomed me with great level of hospitality and product knowledge unrivaled compared to what I had previously encountered. I felt confident that I could trust in them that I would have the support when needed if I did purchase from them after the sale; boy was I surprised! I decided to order a custom hot tub to my preference and boy do I love it! Along the way like anything in life, there are hiccups with things. Whenever I had a hiccup and or issue with my hot tub, the owner Steve personally came to my house to diagnose and troubleshoot the problem until it was fixed! I Highly recommend Hot Tubs Albuquerque; superior product along with extensive product knowledge and on point customer service from sales to continued use! Mario J. Less
We shopped for 5 years here to get filters and chemicals for our previous hot tob. Last week we decided to get a new spa tub and had a great experience. Steve was informative and easy to talk with about our needs. We purchased a Marquis Spirit tub and had an excellent delivery and set up. Jesse and Gary manuvered the new and old tubs around our land and hard scapes with ease and no damage. All in... More
We shopped for 5 years here to get filters and chemicals for our previous hot tob. Last week we decided to get a new spa tub and had a great experience. Steve was informative and easy to talk with about our needs. We purchased a Marquis Spirit tub and had an excellent delivery and set up. Jesse and Gary manuvered the new and old tubs around our land and hard scapes with ease and no damage. All involved were great and offered excellent customer service. The new Marquis spa is very quite while running, and the jets are powerful but gentle for relaxing. New(er) methods for water management are easier and simpler. We love our new spa! Thanks Hot Tubs ABQ. Less
We are so pleased with the outstanding customer service provided by Hot Tubs Albuquerque. Steve and Carol were wonderful to work with in finding the perfect hot tub for my wife and me. Gary and Jesse were professional and timely in delivering our hot tub. Gary is one of the nicest people we have met. Overall, we are extremely happy that we decided to purchase local.
Went in for a new top side control panel, and neither employee working seemed interested in helping me find what I needed. The next day, after ordering the part I needed online, I called the store to ask if they sold a jet tool for my spa, and the first time I called the employee put me in hold and then hung up on me, and when I called back the employee, Tracy, acted incredulously towards my requ... More
Went in for a new top side control panel, and neither employee working seemed interested in helping me find what I needed. The next day, after ordering the part I needed online, I called the store to ask if they sold a jet tool for my spa, and the first time I called the employee put me in hold and then hung up on me, and when I called back the employee, Tracy, acted incredulously towards my request... like it was an absurd question. He told me that his employees might have them in their repair kits, but why would they carry those tools for sale... this place sucks! Less
We purchased a great hot tub here - and when the manufacturer got backed up and delivery of the tub was delayed, they actually installed a loaner tub for a few weeks. A service call 6 months after the sale was also excellent. Thanks, Gary!
They legit.
Hot tubs ALBUQUERQUE is an outstanding company with great customer service and follow up. Their products and prices are the best . I’m impressed with the professional and knowledge staff. You might consider your hot tub purchase from here. You will not regret it. Tom S.
Great people and service
So far so good! I just bought my new hot tub today at Hot Tubs Albuquerque on a recommendation. I walked in, Tracy found me one that fit my specs, gave me a deal and arranged to have it delivered and installed immediately! Within about 2-3 hours I had my new tub set up. I'm just now waiting for it to warm up so I can use it!
Bought the tub 5 years ago and my experience has been GREAT! Why go anywhere else. Honest, helpful, informed. Respond immediately to any service problems or questions.
Very knowledgeable, almost everyone who works there has their own tubs and experiences to share. No pressure to buy, very laid back atmosphere. Install went very smoothly and easily, very professional. Cant wait to try out the tub!
Edit: Bought a top of the line Marquis model hot tub about 14 months ago. Recently had trouble with one of the pumps. Called Tracey, he sent out service repair next day. New pump installed. All is good. Service was on time, thorough and perfect
Very attentive to what I wanted and not pushy. Explained all the options and benefits and suggested not getting some options after talking to us...honest and upfront on everything.
They have the absolute best spas and they are trustworthy.
This is my third hot tub. My son asked me to go here to look at a different brand. I was so impressed not only with the hot tubs available but the staff. They did not treat me like a little old lady. There was no pressure to buy. The owner came out to my home to look for the best place to put the tub. He informed me the only way to get the tub in my backyard was with a Crain. Then he proceeded t... More
This is my third hot tub. My son asked me to go here to look at a different brand. I was so impressed not only with the hot tubs available but the staff. They did not treat me like a little old lady. There was no pressure to buy. The owner came out to my home to look for the best place to put the tub. He informed me the only way to get the tub in my backyard was with a Crain. Then he proceeded to tell me of way more difficult jobs he did to install a hot tub. I ordered from them right then and there. They bent over backwards to work on a delivery date. The stairs would not work with my arthritis so he ordered another one that worked beautifully. They were always so glad to see me and discuss problems I was having because of my arthritis. I highly recommend Hot Tubs Of Albuquerque. They are superior to the other places we previously ordered from in the past. Less
Good people!
I bought my hot tub a couple years ago and the after sales service is amazing! You can tell they are a local company and care about their customers!
I went to this company because of the reviews. Let me tell you so far great!!! They have been more then helpful. The salesman Tracy went Above and Beyond meeting me at my house (on his day off) before I bought anything just to make sure we were getting the right hot tub for the family. They service guys who showed up were great and returned twice to my house because the electrician took longer th... More
I went to this company because of the reviews. Let me tell you so far great!!! They have been more then helpful. The salesman Tracy went Above and Beyond meeting me at my house (on his day off) before I bought anything just to make sure we were getting the right hot tub for the family. They service guys who showed up were great and returned twice to my house because the electrician took longer then expected. They truly made my hot tub buying experience great!! Less
High quality sales and service. No pressure sales team, first class delivery and setup. Even though we had a hot tub for many years, Gary taught us new tricks and techniques to save maintenance time and expense. We also used their suggested electrician who did a fantastic job. We just have very positive feelings about this business. 9 months later and we're still extremely happy with their servi... More
High quality sales and service. No pressure sales team, first class delivery and setup. Even though we had a hot tub for many years, Gary taught us new tricks and techniques to save maintenance time and expense. We also used their suggested electrician who did a fantastic job. We just have very positive feelings about this business. 9 months later and we're still extremely happy with their service. They have earned our highest praise. Less
Totally awesome service from the time we entered their front door, until our wonderful hot tub was delivered to our home, and placed in it's chosen location! Thorough and knowledgeable explanation in regard to their products in every aspect and service, bar none!! Felt like we were in great hands and it has been completely confirmed every step of the way!! Recommend them 100%!!
Bought a tub from them. We shopped at every store in town. Got a Marquis. Delivery went perfect. Invited too many people over and the water got nasty (maybe had a kid pee into it). Called them, they came over and helped me fix it. Retaught me how to keep it balanced. Great tub. Great store. Great service. Can't say enough good things.
Steve & Carol are just phenomenal human beings and you can expect them to be upfront and honest about what kind of hot tub suits you. They will not try to sell you the biggest and best out there for the profit because they are just great people and have been in this business for a very long time. Whether you have therapeutic needs or just want a bunch of people over all of the time, they will gui... More
Steve & Carol are just phenomenal human beings and you can expect them to be upfront and honest about what kind of hot tub suits you. They will not try to sell you the biggest and best out there for the profit because they are just great people and have been in this business for a very long time. Whether you have therapeutic needs or just want a bunch of people over all of the time, they will guide you. I would not trust my services elsewhere and will go to them as long as they are around! Steve just finished up the install on mine and you know he just goes out of his way for each customer because he actually cares that you enjoy it! I love it. Go check them out if you’re looking. Quality tubs all around. Less
Great customer service. When we bought our hot tub and needed some guidance they were very helpful, knowledgable and prompt with their service. Highly recommend this company.
Best experience at a hot tub store that I've had. The first employee that helped me was courteous and gave me everything I needed to feel confident about what I was buying. I asked a question and the owner took over and helped truly educate me on everything I needed to know. He took the time to not just tell me what to do but also why, how and gave examples and suggestions. I love that they ha... More
Best experience at a hot tub store that I've had. The first employee that helped me was courteous and gave me everything I needed to feel confident about what I was buying. I asked a question and the owner took over and helped truly educate me on everything I needed to know. He took the time to not just tell me what to do but also why, how and gave examples and suggestions. I love that they have a free consult where someone will come out and help you get the chemicals right for your tub. I've had so many places give me a short, lame answer about chemicals. The fact that Hot Tubs Albuquerque is willing to take the time to actually go to your home to make sure you're doing it right, for FREE, means so much! Less
Great customer service and great pricing. The entire staff was very professional, friendly and knowledgeable. I didn’t feel any pressure to buy like other places. They installed ahead of schedule and I’m loving my new hot tub!
I wish I could give more stars. The owner, Steve, and his wife (and family) are the ipidomy of what a "quality" company is all about, or should be. My hot tub was NOT under warranty any more, but Steve personally came up to my mountain cabin in Cedar Crest and replaced the defective part at no charge to me. He said it was because it was Christmas and he was in the giving mood. I think he is... More
I wish I could give more stars. The owner, Steve, and his wife (and family) are the ipidomy of what a "quality" company is all about, or should be. My hot tub was NOT under warranty any more, but Steve personally came up to my mountain cabin in Cedar Crest and replaced the defective part at no charge to me. He said it was because it was Christmas and he was in the giving mood. I think he is the star that shines on the Christmas tree and is in the Christmas spirit all year round. I recommend this store and this family to anyone. If you don't have a therapy hot tub, it's the best. And the best place to get it is here. Less
Best service possible. Steve, Carol, and staff are always very knowledgeable and very helpful. I rate them 10 stars))
DAVE&CAROL ARE TH E BEST LOVE MY JACCUZI WITH THEIR KNOWLEDGE +HONESTY NOT TO MENTION HIGHLY COSTUMER SERVICE FIRST.
Steve and Jesse saved the day after our electrician decided to bail on us. 3+ weeks prior to the delivery, we scheduled a local electrician to come out at the same time as the delivery to do the hookup. As a side note, the electrician was actually the one that hooked up the prior homeowner’s hot tub so it was a no brainer to have the same company come out since they were familiar with the confi... More
Steve and Jesse saved the day after our electrician decided to bail on us. 3+ weeks prior to the delivery, we scheduled a local electrician to come out at the same time as the delivery to do the hookup. As a side note, the electrician was actually the one that hooked up the prior homeowner’s hot tub so it was a no brainer to have the same company come out since they were familiar with the configuration. Needless to say, the electrician did not perform the work on the agreed upon date. When Steve and Jesse showed up to install the tub, I let them know the situation. Steve reassured us that he would be able to get the tub staged and ready when we did get and electrician out there and would make sure we knew exactly what to do when we did get that scheduled. During the staging, Steve and Jesse saw that the wiring was already run from the breaker to the tub deck. They went ahead and checked the wiring to see if it was live, which it was. Steve told me the hard part had been done so it would be very easy for me to do the rest. They also noticed that the ground wire to the house was frayed and disconnected and let us know that needed to be fixed. Steve and Jesse offered to follow us to the Home Depot, which is an hour away, to help us purchase all the materials we needed to get the tub up and running as well as fix the ground wire issue. We took them up on the offer and they not only helped us find all the items we needed but also gave some additional instructions on how to connect it all up. Going the extra mile is not a good enough definition of what Steve and Jesse did for us. They took a terrible experience with an electrician and turned it into a really great day. We were able to get the tub hooked up without issue and its working fine. Additionally, the whole experience was positive starting with Carol and ending with Steve and Jesse. We highly recommend Albuquerque Hot Tubs! Less
We originally bought the 3 person Mirage and 2 weeks later upgraded to the EPIC. Shortly after our pump broke and Steve replaced the hot tub with a NEW ONE! Delivered it at night set it up and a few days later came to Los Lunas to make sure it was working properly. EXCELLENT CUSTOMER SERVICE!! The hot tubs are high quality, fair pricing and the customer service is what separates this store from a... More
We originally bought the 3 person Mirage and 2 weeks later upgraded to the EPIC. Shortly after our pump broke and Steve replaced the hot tub with a NEW ONE! Delivered it at night set it up and a few days later came to Los Lunas to make sure it was working properly. EXCELLENT CUSTOMER SERVICE!! The hot tubs are high quality, fair pricing and the customer service is what separates this store from all the rest! Less
Great selection, service, and staff!!!
Great company, awesome service, trustworthy.
After extensively researching online before purchasing our first hot tub, we concluded that one of the best brands to consider was Marquis. We then identified this business as the local dealer and paid them a visit. The owners, Steve and Carol couldn't have been more helpful and knowledgeable and had no qualms about spending 2+ hours showing us various models and answering all of our questions. U... More
After extensively researching online before purchasing our first hot tub, we concluded that one of the best brands to consider was Marquis. We then identified this business as the local dealer and paid them a visit. The owners, Steve and Carol couldn't have been more helpful and knowledgeable and had no qualms about spending 2+ hours showing us various models and answering all of our questions. Ultimately we ordered a Marquis Spirit spa and Steve had it delivered and set up in just a couple of weeks time. We've only had the spa about a month but are very happy with our purchase and the service after the sale whether in store purchasing accessories or simply asking questions on maintainance or operation over the phone have been met with the same attention and pleasant attitude which is refreshing nowadays where so often the customer is not always right or treated with much value by many businesses.I would highly suggest that if you are in the market for a hot tub that you pay them a visit before purchasing anywhere else. Less
Best service, always helpful. We bought a new hot tub from them and we love it. Before we bought our tub we were able to go to the store and try out several of the tubs, it really helped us decide which one to get. We have had the tub for 3 years and whenever we have had any issues or questions they have been extremely helpful. We also have a place in Elephant Butte and I wanted a very small tub ... More
Best service, always helpful. We bought a new hot tub from them and we love it. Before we bought our tub we were able to go to the store and try out several of the tubs, it really helped us decide which one to get. We have had the tub for 3 years and whenever we have had any issues or questions they have been extremely helpful. We also have a place in Elephant Butte and I wanted a very small tub down there. We were in the store 2 weeks ago and they just happened to have the perfect size tub. They delivered the tub to Elephant Butte and set it up. I am thrilled with the great tub and service. Less
Thank you, very kind and helpful!
Visited Hot Tubs Albuquerque due to a leak my hot tub was experiencing. Spoke to a female there who was so very helpful and accommodating. I didn't make a purchase but the level of customer service was excellent.
Steve and Jessie were perfect..up on all the hot tub tech. Answered all questions ..we will be buying there soon.
Steve and Jesse were fantastic. Great service and perfect delivery. They know what they are doing and take great pride in their work. Highly recommend!
Great store happy employees and helpful service
We couldn't be happier with our hot tub and our buying experience in the store. Steve, Mike and Jessy were absolutely great, from helping us pick one out, to delivery and set up. Thank you so much for all the help.
They were very friendly and very knowledgeable about there hot tubs had a great time put money down looking forward to getting are hot tub would strongly recommend them great people friendly, knowledgeable and fair
Steve and his staff were the best. they helped us choose the right tub and made the process of getting it delivered and set up so easy. I would definitely recommend them for anyone looking for a hottub.
I looked at the tubs at this place and two others in town. Not only did they have the best deals here, but the customer service provided by Steve (the owner) is over and above what you would ever expect. Cant recommend this place enough.
Steve is very knowledgeable and thorough. Great selection, too. Even better (and more important) than the purchase is the excellent follow-up service after the sale. The whole staff is so courteous and responsive. We came to the right place!
Steve and his wife were very friendly, knowledgeable and professional. They listened to what I needed/wanted and showed me the best options, as well as offering financing. Our tub was delivered quickly and Steve made sure I understood how to use all the chemicals. I really appreciate all that Steve and his team did to help me get a hot tub for my husband! I would definitely go back ag... More
Steve and his wife were very friendly, knowledgeable and professional. They listened to what I needed/wanted and showed me the best options, as well as offering financing. Our tub was delivered quickly and Steve made sure I understood how to use all the chemicals. I really appreciate all that Steve and his team did to help me get a hot tub for my husband! I would definitely go back again in the future and I have been recommending Hot Tubs Albuquerque to my friends. Less
Very friendly; excellent customer services. No pressure from sales team, on purchasing hot tubs. Employees there were very informative about products, maintenance of equipment, products. I'd do business at this establishment, and refer others to buy from this company. The owner Steve was Great!
Delivery staff was amazing, quick but still gave great attention to detail. Explanation of how to use the chemicals was wonderful and very informative. Thank you!!!! Our first time using it tonight and my body is comepletly relaxed...
Steve and Carol provided superb service throughout the entire purchase process, from showroom to installation and set-up. We are thankful to have found their business and LOVE the hot tub they recommended for our family.
I stopped by to ask about a used hot tub I was considering getting and Steve was fantastic! He helped me get what I needed - even though I did not get a tub from him - and over the course of a year now, he has helped me balance the water and I have been thoroughly enjoying my tub for 8 months! I could not ask for better service and assistance! The whole staff has been kind and caring and knowle... More
I stopped by to ask about a used hot tub I was considering getting and Steve was fantastic! He helped me get what I needed - even though I did not get a tub from him - and over the course of a year now, he has helped me balance the water and I have been thoroughly enjoying my tub for 8 months! I could not ask for better service and assistance! The whole staff has been kind and caring and knowledgable - Thank you so much!! Less
Our Mirage Spa is wonderful! Although we are in Roswell, Hot Tubs of Albuquerque gave us excellent personal on time installation and servicing. Delivery was free and they are only a phone call away with answers and professional knowledge about the spas they sell! Very happy customers!
Super impressed with these guys. Not only were the hot tubs reasonably priced, but it included delivery - 183 miles from the store - at no extra cost. The staff (including the owner, Steve) were friendly and informative. We were not pressured and we found the perfect hot tub for our needs. To top it all off the will be performing all the warranty repairs with the lifetime warranty our hot tub ... More
Super impressed with these guys. Not only were the hot tubs reasonably priced, but it included delivery - 183 miles from the store - at no extra cost. The staff (including the owner, Steve) were friendly and informative. We were not pressured and we found the perfect hot tub for our needs. To top it all off the will be performing all the warranty repairs with the lifetime warranty our hot tub comes with. Can you say excellent? :) Less
Great Spa! Wonderful service! Steve did exactly what he said he would. His word is Good!
WOW! Was panicking over a part for an older spa. I got it at "Hot Tubs" for a reasonable price. Friendly customer service and a convenient location, too. Will seriously consider buying a new spa at this store.
We would like to let everyone know ,we are very happy with our customers care. I have been doing business with there for many years and they take care of us very well. Sale-Delivery-Serve All is Great! Thank You, Edward Crow
Im in Kingman AZ and these guys helped me out with a new tube!!! love it and love the service!!!
Friendly and patient staff. Amazing after-purchase service too.
Needed a couple heater seals for my 7 year old hot tub and these guys hooked me up in a jiffy. All fixed. Huge thanks guys. -Mark
Steve and Carol stand behind their promises! We were on a very tight schedule and Hot Tubs Albuquerque provided an amazingly short turn-a-round time from ordering a new model to installation. Great product. Great service.
Buying this hot tub was the best thing I ever did for me and my family. All of us and our friends have enjoyed it more than we ever imagined. The buying experience with Steve and Mike was no pressure. They answered all our questions and never made us feel like we were buying a used car. The best part has been the follow up. When we have questions, they get them answered and most importantly ... More
Buying this hot tub was the best thing I ever did for me and my family. All of us and our friends have enjoyed it more than we ever imagined. The buying experience with Steve and Mike was no pressure. They answered all our questions and never made us feel like we were buying a used car. The best part has been the follow up. When we have questions, they get them answered and most importantly resolved. We have been very satisfied. Less
Bought a hot tub here at a very reasonable price, delivery necessitated a crane, but the team at Hot Tubs Albuquerque took care of everything!!! Nice to be shown maintenance, everything when delivered!! Would highly recommend this place to anyone looking for a high quality hot tub!!
I needed to get an old hot tub out of my backyard and Steve was awesome. He took care of everything and even got it done while I was out of town. Worked out perfect. I know where I'll be going for a new hot tub once I finish my new deck.
After spending a few months making the rounds to EVERY hot tub store in ABQ we finally settled on Hot Tubs Albuquerque for one reason: we knew we would have great service after the sale and we have not been wrong. We purchased the Meridian spa and just absolutely LOVE it. During the shopping process it was Steve and Mike who took the most time with us to explain everything we needed to know abou... More
After spending a few months making the rounds to EVERY hot tub store in ABQ we finally settled on Hot Tubs Albuquerque for one reason: we knew we would have great service after the sale and we have not been wrong. We purchased the Meridian spa and just absolutely LOVE it. During the shopping process it was Steve and Mike who took the most time with us to explain everything we needed to know about D1 spas including filters, pumps, lights, seating and maintenance. With their information we were able to go to other stores and ask educated questions and no other store spent anywhere near the same amount of time with us just trying to teach us about their spas. After we purchased the spa they recommended a great electrician to help with the electrical work and provided the circuit box. We had our spa in our yard within 48 hours of its arrival in ABQ. Delivery was a breeze and the setup was all taken care of by the delivery team. About two months after having our spa one of the lights broke. We called Hot Tubs Albuquerque and they were available the next day to fix the problem at no charge....WOW!!! On both occasions (delivery and fixing the light) the staff from Hot Tubs Albuquerque arrived on time and ready to work. We have returned to Hot Tubs Albuquerque two more times to discuss chemicals with Steve and his level of knowledge is really outstanding. He has given us a fair and honest assessment of which chemicals to use in our spa and we haven't felt pressured to use one set of chemicals over another. We can highly recommend Hot Tubs Albuquerque and know that we will have a lifetime relationship with them. Less
We love the hot tub. My wife and I will be using everyday. Service was excellent. Steve did a great job of educating me and my wife on understanding the features and the maintenance of the hot tub. Will recommend hot tubs albuquerque to my friends and family!!!!
Incredible experience!! When my wife and I first entered the store, we were greeted with a smile and introduction to various tubs. The friendly sales person (Field hot tub installer and trainer, as we found out later) took the time to explain how each tub performs thus giving us an idea of whether it was the right tub for our needs...as it turned out, we purchased what we called the Cadillac of t... More
Incredible experience!! When my wife and I first entered the store, we were greeted with a smile and introduction to various tubs. The friendly sales person (Field hot tub installer and trainer, as we found out later) took the time to explain how each tub performs thus giving us an idea of whether it was the right tub for our needs...as it turned out, we purchased what we called the Cadillac of tubs (Lotus Bay) which by the way, was a very tricky and time consuming effort to install in our porch. Needless to say we have been enjoying the caddy every evening since the installation. What a plus to have the same salesman to come out to our home to install and train us!! Afraid to purchase a tub? Don't be afraid because Hot Tubs Albuquerque will be there for you!! Less
We have had a superb retail and customer service experience with Hot Tubs Albuquerque. They took the time to teach us about hot tub ownership and got us into an incredible tub that we use daily. They were also able to recommend a couple of great contractors to help set the pad/pavers/landscaping for the hot tub as well as an Electrician to set the power for the tub. I would recommend Steve, Car... More
We have had a superb retail and customer service experience with Hot Tubs Albuquerque. They took the time to teach us about hot tub ownership and got us into an incredible tub that we use daily. They were also able to recommend a couple of great contractors to help set the pad/pavers/landscaping for the hot tub as well as an Electrician to set the power for the tub. I would recommend Steve, Carol, Jesse, Gary and Mike to anyone looking to take their relaxation to the next level. Less
I have had my hot tub spa for about 6 months now, and if someone would have told me that I would use it everyday I would have laughed . . . but that is the case, I use it at least once a day. It not only relieves the stress of everyday life, but it works on all those pains I have in my knees, neck and my carpal tunnel. This was worth every penny I have spent. The service from Hot Tubs Albuquerque... More
I have had my hot tub spa for about 6 months now, and if someone would have told me that I would use it everyday I would have laughed . . . but that is the case, I use it at least once a day. It not only relieves the stress of everyday life, but it works on all those pains I have in my knees, neck and my carpal tunnel. This was worth every penny I have spent. The service from Hot Tubs Albuquerque was fantastic, I recommend it to others all the time. They treat everyone like they are their only customer. You should only buy from them . . . when I need another one in the future, that is where I am going again. Less
My husband and I were so impressed with not only the friendly people, but for the fast service. We walked in just before close on a Friday and were sitting in our new hot tub by 9:00 on Sat. night. These guys are amazing!
Our experience with Hot Tubs Albuquerque was nothing less than EXCEPTIONAL! We had a relatively old D1 which we have neglected for a long time and it was in a very bad condition. Although we did not have any hopes of salvaging it, we went to Hot Tubs Albuquerque to get an idea if there was anything that they could do. Steve, the owner of the store, was extremely knowledgable, experienced and frie... More
Our experience with Hot Tubs Albuquerque was nothing less than EXCEPTIONAL! We had a relatively old D1 which we have neglected for a long time and it was in a very bad condition. Although we did not have any hopes of salvaging it, we went to Hot Tubs Albuquerque to get an idea if there was anything that they could do. Steve, the owner of the store, was extremely knowledgable, experienced and friendly. When he could have easily sold us a brand new hot tub for thousands of dollars, he took the problem on as if we were a family member. During his busy schedule, he made time to come to our house, to train us and to make our very tired and dirty hot tub almost brand new. We thank Steve and his company for their professionalism, for their exceptional service and more than anything else for their honesty and integrity. We highly recommend Hot Tubs Albuquerque for all your Hot Tub questions and problems - they are truly awesome! Less
I had shopped all the dealers in Albuquerque and Hot Tubs Albuquerque saved me over $1,500 on comparable tubs. Steve and his crew did an excellent job setting up the hot tub. I would highly recommend Hot Tubs Albuquerque.
We had a great experience at Hot Tubs Albuquerque. We recently acquired a used Coleman hot tub. We went into Hot Tubs Albuquerque to get some information on being a hot tub owner. Steve Nelson was extremely knowledgeable about all hot tub products, even those he doesn't carry in store! He recommended a great water care system that doesn't hurt my sensitive skin and is easy to boot! No nasty bromi... More
We had a great experience at Hot Tubs Albuquerque. We recently acquired a used Coleman hot tub. We went into Hot Tubs Albuquerque to get some information on being a hot tub owner. Steve Nelson was extremely knowledgeable about all hot tub products, even those he doesn't carry in store! He recommended a great water care system that doesn't hurt my sensitive skin and is easy to boot! No nasty bromine or chlorine smell here! We were initially having issues with the hot tub tripping the power, and Steve helped us trouble shoot the issue and gave us tips on what to look for. He replaced our heating element in the store for a reasonable price and within an hour. We wish everyone was a friendly and as knowledgeable as Steve and have already recommended Hot Tubs Albuquerque to our family and friends. Less
The experience with Hot Tubs Albuquerque has always been wonderful!! I highly recommend working with Steve and his associates. You will love the tub, large or small for your needs. It's one of the best investments I have made in a long time. Rev. Andrew J. Pavlak -- Pastor San Miguel & Missions Socorro, NM 87801
Our experience with Steve was wonderful. Steve was able to help us get the right hot tub for our family and it was a no pressure buying experience. We went to three other locations and felt that they only wanted us to buy a hot tub and could care less about why we were getting a hot tub. Steve and his team were professional and friendly. They scheduled a wet test before we bought the tub to confi... More
Our experience with Steve was wonderful. Steve was able to help us get the right hot tub for our family and it was a no pressure buying experience. We went to three other locations and felt that they only wanted us to buy a hot tub and could care less about why we were getting a hot tub. Steve and his team were professional and friendly. They scheduled a wet test before we bought the tub to confirm it was the right fit. If I ever here of someone looking for a hot tub I would send them to Hot Tubs of Albuquerque because they make the buying process easy and they provide all of the info you need to keep your hot tub in good shape. Less
Do you want amazing service? A salesman who is more concerned about your needs than his finances or quotes? This is what Steve and Carol Nelson of Hot Tubs Albuquerque offer. I have had only a few sales experiences like this. Steve truly knows what service means. I have had experience with another spa place in Albuquerque. No comparison. The salesman lied repeatedly and wasn't there to bac... More
Do you want amazing service? A salesman who is more concerned about your needs than his finances or quotes? This is what Steve and Carol Nelson of Hot Tubs Albuquerque offer. I have had only a few sales experiences like this. Steve truly knows what service means. I have had experience with another spa place in Albuquerque. No comparison. The salesman lied repeatedly and wasn't there to back up the warranty when there were problems. Absolutely felt dropped cold. No help. Less
I have a 12 year old Dimension One spa in my CO log cabin. The seal in one of the pumps finally gave up after all the years of extensive use. I took my pump to Hot Tubs to have the seal replaced. When Gary opened it up the pump was frozen solid. Instead of replacing the seals in my old pump I was offered a reconditioned pump/motor for the same price as replacing the seals. This was a very generou... More
I have a 12 year old Dimension One spa in my CO log cabin. The seal in one of the pumps finally gave up after all the years of extensive use. I took my pump to Hot Tubs to have the seal replaced. When Gary opened it up the pump was frozen solid. Instead of replacing the seals in my old pump I was offered a reconditioned pump/motor for the same price as replacing the seals. This was a very generous offer that I accepted. Great service by Gary and Steve! My Dimension One spa will now be ready for another winter of soaking surrounded by snow! Less
I just can't say enough about Hot Tubs Albuquerque! They were the only ones in Albuquerque that helped us get our spa up and running after such a terrible experience from the company we bought it from and have been there every step of the way! They really do care and always remember your name when you call or come into the store for supplies, questions or any other reason! You can't say that a... More
I just can't say enough about Hot Tubs Albuquerque! They were the only ones in Albuquerque that helped us get our spa up and running after such a terrible experience from the company we bought it from and have been there every step of the way! They really do care and always remember your name when you call or come into the store for supplies, questions or any other reason! You can't say that about to many companies these days, they make you feel like family not a dollar sign! They are the only ones I trust. I love and appreciate the over the top customer service I've received, even today I got a call from Carol letting me know they had the Aqua Finess and talked with Steve about an item I was wanting! Many thanks to Steve, Carol and Gary you all are the best in town!! Less
I purchased my tD-1 tub about a year ago. I absolutely love having my tub available anytime I choose. It starts my day, each and every day. The service that I receive from Steve Nelson and Gary Robinson is immpeccable. I have never had a problem with my tub.
They explained everything you need to know about there hot tubs (Dimension 1 Spas) ,features and how to care for your hot tub.There friendly staff arranged and delivered my spa on a Saturday and placed it with ease with instructions how to care for it.We liked the ideal we can call them for any help or assitance and the services they provide from there store.Overall it's been a pleasant purchase ... More
They explained everything you need to know about there hot tubs (Dimension 1 Spas) ,features and how to care for your hot tub.There friendly staff arranged and delivered my spa on a Saturday and placed it with ease with instructions how to care for it.We liked the ideal we can call them for any help or assitance and the services they provide from there store.Overall it's been a pleasant purchase buying our hot tub from Hot Tubs Albuquerque.We are enjoying our Hot Tub everyday and we wonder why didn't we get one sooner! Less