Front staff was really nice along with the nurse and the doctor. Was out in no time with my health results

Super fast a Results. Very friendly and caring people.

This was my second time visiting due to not feeling well, like the first time it was a wonderful experience! Everything was very quick and everyone is always very friendly and welcoming. I was in and out within 30 minutes with a prescription to get me feeling better. Would always recommend them to anyone.

Very positive and helpful experience!!

Nice staff and quick service. I would highly recommend!

Super fast and very nice staff

Great visit, I was in and out in no time. Everyone was friendly and made my first visit there very pleasant.

Great care delivered by all staff. From the first point of contact at the front desk to the physician and nurses. They took the time to explain everything step by step. Great bedside manner from the physician. All in all an excellent experience in out time of need. Thank you

They were friendly, courteous and attentive. We didn’t wait long to be seen, our longest wait was a few minutes for test results and that was nothing compared to regular Dr visits. This wasn’t our first or last visit.

We have been here unfortunately several times for covid testing due to exposure, this time we had someone symptomatic and tested positive at home with a kit, so we came to officially test, they were quick, courteous , efficient and polite and were very professional with excellent bedside manner, they did an awesome job and had amazing team work!! We were in and out in not time and even had a qui... More

We have been here unfortunately several times for covid testing due to exposure, this time we had someone symptomatic and tested positive at home with a kit, so we came to officially test, they were quick, courteous , efficient and polite and were very professional with excellent bedside manner, they did an awesome job and had amazing team work!! We were in and out in not time and even had a quick call back for questions!! Less

People are sweet made me bad day a little bit better

Everyone was very nice and helpful. The receptionist, the nurses and doctor were great. Thank you 😊

Went for a Covid-19 test today 8/6/22 and I was promptly greeted by the receptionist who already had me in the system. I was quickly processed and taken back to an exam room where I was given my test in a matter of minutes. The nurses and doctor were very nice and they answered all of my questions. Worst part about my visit was the test itself but that was no fault of the nurse administering it. ... More

Went for a Covid-19 test today 8/6/22 and I was promptly greeted by the receptionist who already had me in the system. I was quickly processed and taken back to an exam room where I was given my test in a matter of minutes. The nurses and doctor were very nice and they answered all of my questions. Worst part about my visit was the test itself but that was no fault of the nurse administering it. There was no charge due to my insurance so the whole experience lasted 15 min tops. I got my results back in a couple of hours via email. I highly recommend going to Victoria ER for a covid test or any medical needs. Less

Fast service and very professional. Parking lot could be bigger.

Very fast and friendlly.

Needed COVID tests due to close contact. Everything done very quickly. Results took a while but all is good.

They were fast and very friendly and very efficient

Fas, awesome service! Always listen to you thoroughly for any questions you may have.

Staff is always very professional, efficient and friendly.

Today was my very first time visiting Victoria ER because my friends recommended them. By far the best visit. I would definitely be using them again. Thank you to the staff and Dr. Joseph T Hathorn for making my visit so amazing and for taking care of me.

Fast

Polite and very welcoming

This is an out of network medical facility and even patients on Medicaid in Texas must pay $7550 max out of pocket dealing with this out of network provider minus prescription drugs

Always courteous, quick and pleasurable folks working there. They always remember me for taking a covid test for international travel to West Africa. I definately recommend their services.

Easy sign in, very friendly staff, and helpful from the start to finish. When I had issue with the pharmacy filling prescription that helped right away to make sure it was handled quickly.

I went in with terrible acid reflux and Dr. Hathorn was probably the best doctor that I have ever met. He listened to me and gave me exactly what I needed and I felt better right away. The front desk lady was also so compassionate and kind, as was Monica the nurse on call and the gentleman who checked my vitals. It’s never good needing to go to the ER but I’m thankful to know I have a better opti... More

I went in with terrible acid reflux and Dr. Hathorn was probably the best doctor that I have ever met. He listened to me and gave me exactly what I needed and I felt better right away. The front desk lady was also so compassionate and kind, as was Monica the nurse on call and the gentleman who checked my vitals. It’s never good needing to go to the ER but I’m thankful to know I have a better option than Citizens or Detar. Thank you to the entire staff of Victoria ER. Less

Kind and courteous staff, I was treated professionally without delay

The doctor, nurse and staff were all so kind. I went in for problems with my eye and they were prompt and courteous. They were quick and saw me right away, didn’t shame me for not coming sooner. I’d come here again if the need arises.

Both Jennifer’s helped me they were great.

Everyone I interacted with on the phone to in person was helpful, timely, attentive and friendly! They were very clear in their information and procedures! Glad to have found a place to go when there is a need! Thanks to all who assisted today!

I have always come to Victoria ER because it feels so private and nice and quiet, and I love the atmosphere the doctors and nurses are great there. Victoria ER has always taken care of me since they first open there doors. So please stay open forever. ❤️ I went in last night, I have been sick for 4 days, they did what they had to do to get me well. Both Jennifer did a awesome job on working on g... More

I have always come to Victoria ER because it feels so private and nice and quiet, and I love the atmosphere the doctors and nurses are great there. Victoria ER has always taken care of me since they first open there doors. So please stay open forever. ❤️ I went in last night, I have been sick for 4 days, they did what they had to do to get me well. Both Jennifer did a awesome job on working on getting that IV in, I was very dehydrated, but not once did they give up on me. The doctor was really cool and took care of business. I didn’t get his name. Overall everything was great. Thanks for all y’all do and for taking care of us all out here in the world. Less

Everyone I’ve interacted with is very nice and professional. Everything is nice and clean and they are quick to help you.

After my daughter lacerated her finger we went and we were seen and stitched up in no time. Everyone was so nice and helpful!

I have been to Victoria ER several times now and each time I have been treated with the upmost care and professionalism. I know I am in good hands when I go there.

This is the second time that I visit Victoria Er. The staff is amazing and the doctors are very attentive. Thank you for helping me out .

Everyone at the Facility was Amazing and very Friendly !!

The staff was friendly and efficient.

It feels so comfortable to go over there, because you know they're going to help you right away🙏 I appreciate it thank you to everyone that helped me today and anytime in the past that I've needed them ♥️

Fast, friendly, professional care!!

Very professional courteous and no wait. In and out in under an hour for stitches in a lacerated finger.

I was seen under Workman's Comp.. Not only did they not fax in my Rx they failed to note on it that it was on a WC claim. Therefore I had to wait an extra hour the next day to get my pain meds. Doctor and Nurse were Wonderful.

This was my first time at this facility, and I have to say that I was very put off by the registration process. It was not exactly user friendly. Then, being left waiting outside at the front door isn't something that a person who already feels terrible, should have to do. Once I was taken inside in the back, things were somewhat better. The physician was very professional and let me ask question... More

This was my first time at this facility, and I have to say that I was very put off by the registration process. It was not exactly user friendly. Then, being left waiting outside at the front door isn't something that a person who already feels terrible, should have to do. Once I was taken inside in the back, things were somewhat better. The physician was very professional and let me ask questions of her. She was the only positive aspect of my visit, sad to say. Less

Fast professional service. Friendly staff. （Google による翻訳） 迅速な専門サービス。フレンドリーなスタッフ。

Victoria ER is the BEST of the BEST. From my personal experience the check in was quick and the physicians were caring and compassionate.

The visit was a great day experience from checkin to the end. Our nurse was amazing and very helpful.

Great experience, awesome staff!

Staff was polite and thorough and made me as comfortable as possible thank yall

Front desk was helpful and polite. The doctor and nurse spoke to me about what they were going to do and made sure I understood my instructions for when I got home.

Received excellent care by the team at this location. Hopefully I won’t need to be back again, but definitely recommend it!

These folks Know what there doing from the check in to the actual Service, Very clean,very professional .

Very friendly staff, prompt service

No wait! Fast and friendly service upon arrival. Jay was very kind and friendly which helped ease any anxiety of having to go to the ER. Mei Martinez was also helpful and kind and both she and Jay were very thorough and supportive the whole time. If you want an ER that will treat you like you’re more than a number and like you’re actually family, then I highly recommend giving Victoria ER a chanc... More

No wait! Fast and friendly service upon arrival. Jay was very kind and friendly which helped ease any anxiety of having to go to the ER. Mei Martinez was also helpful and kind and both she and Jay were very thorough and supportive the whole time. If you want an ER that will treat you like you’re more than a number and like you’re actually family, then I highly recommend giving Victoria ER a chance so you can have a great experience like I did. Thank you Victoria ER for caring about your patients! Best in Victoria! Less

Went to get COVID tested..they were very nice and helpful. The test was quick and painless and I got my results in 30 minutes.

The nurses were professional and courteous. The doctor listened to me and we talked about what plan of action she was going to take. I really like to be listen to and not just treated another patient. We are all different. Thank you

My nurse was wonderful. His name was Jake. He made me feel at ease during a stressful situation

My visit was pleasant. They were professional and friendly and made me feel at ease. The test was the least uncomfortable I have had yet. Thank you Victoria ER!

Thank you J. Perez for being so kind, and keeping my mind off of the test! Victoria ER is lucky to have you!

The testing was quick and easy! And had lovely customer service from Jay Perez!🥰 Victoria ER has a great one in their hands!

Anytime I need medical care, I always choose victoria ER. The staff are just wonderful. Especially Mr Jay Perez. Even feeling sick, he was able to bring a smile to my face. Wonderful nurse. Wonderful facility.

Staff is so rude ! I tested positive for covid in September and I've recently tested positive again (now January) and when I called to ask about my medication a woman was very rude and harsh for absolutely no reason ! Unprofessional!

Really nice staff, very accommodating, helpful and professional, even saw the Doctor. Very fast results.

This was my first experience at Victoria ER and I was very impressed, all the staff was super nice including Mr. Jay Perez! He was very sweet and went above and beyond to make sure we were comfortable and felt welcomed! Definitely will recommend to everyone as a go to for quick care!

Business process for covid testing is abysmal. You pre-check in on the internet prior to arrival, then once you get there, you must stand in a line in front of the building and through the parking lot to receive a time slot to be seen. If you were sick, standing out in the weather isn't going to help your cause any, if you weren't sick and standing in line for your kid or somebody else while they... More

Business process for covid testing is abysmal. You pre-check in on the internet prior to arrival, then once you get there, you must stand in a line in front of the building and through the parking lot to receive a time slot to be seen. If you were sick, standing out in the weather isn't going to help your cause any, if you weren't sick and standing in line for your kid or somebody else while they waited in the vehicle, you were going to be sick afterwards. Why not give appointments over the phone, what is the point of a pre-chrck in? They need to rethink their process. Once you're seen the service isn't bad, just really frustrating with the business process and how it opens you to further sickness or injury in the parking lot from the volume of traffic arriving and departing. I would give it 1 star if this review was only about their process. The people working here have been pleasant and friendly, but you can tell they are tired, they are hanging in there for us. Less

They told us that our appointment was at 10 o clock but they called us in two hours later.... So not very quick and fast... Was not impressed with this place so probably won't be back...

This place has Covid tunnel vision! Don’t waste your time. Went there to be seen because of possible bronchitis or sinus infection. The young man who checked us in was told ,”that we didn’t want just a covid test and if that is all we would get we would go somewhere else”. After paying $250 and waiting 7.5 hours to be seen all that was done was a covid test. Two words describe this place, RIP OF... More

This place has Covid tunnel vision! Don’t waste your time. Went there to be seen because of possible bronchitis or sinus infection. The young man who checked us in was told ,”that we didn’t want just a covid test and if that is all we would get we would go somewhere else”. After paying $250 and waiting 7.5 hours to be seen all that was done was a covid test. Two words describe this place, RIP OFF. Now they tell us if the test is positive they can no longer provide fusion therapy. Their sign out front clearly states that they can and do provide this service. A lie and false advertising. The old bait and switch. Less

Went here to get a Covid test. My insurance was charged $3500. They were billed for Emergency room visit and a medical visit. I did not see a doctor that day - only got the Covid test. If you step foot in this place your insurance will be billed for both even if you don't see a doctor. The nurses told me that I could leave after receiving the test and I am told that I "chose" not to see a do... More

Went here to get a Covid test. My insurance was charged $3500. They were billed for Emergency room visit and a medical visit. I did not see a doctor that day - only got the Covid test. If you step foot in this place your insurance will be billed for both even if you don't see a doctor. The nurses told me that I could leave after receiving the test and I am told that I "chose" not to see a doctor and it is not an option. They ripped my insurance off because they are not a government sponsored site. Less

Free covid test is $250 without insurance.

Staff very kind and professional.

A five hour wait outside

Obviously I wasn’t feeling well and I was greeted with such enthusiasm by Jay Perez (not the singer) He genuinely made me laugh and only allowed me to say one curse word when he stuck my nose with that swab ….. in both nostrils. That was so rude of him haha! But overall my experience was great. Thank you to the entire team.

This was my first visit and I am very impressed. Everyone was very polite, professional, and quick. I was in and out of there way faster than I anticipated. I hope I’ll never need to go back, but if the need arises I won’t hesitate to use them again.

Fast and professional. Best urgent care in Victoria

They were professional, prompt and courteous

Got a Covid test on Christmas Eve of all times, and I was in and out! Super quick and easy. Definitely recommend

Very professional and friendly! Highly recommend them for any of your medical Needs

They were very efficient . They nurse was super nice - Shanmie M. He was very professional and sensitive to The urgency of my stuff

Saw me quickly and everyone was very pleasant

The office is clean and very welcoming. Friendly staff. Very quick to be seen and back out the door.

Fantastic workers hands down!!!

I am a diabetic and my finger was infected, bad! They got me right in and were gentle with me. Explained everything! And I was out in 30 minutes! I would recommend them to anyone. And use them again if needed!

The staff was direct, kind, thorough, and professional. My doctor viewed the results of the rapid test and ordered the more in depth testing just to be on the safe side. Awesome job!

Everyone was extraordinarily helpful! I felt extremely attended to and they moved quickly as well! Best experience I have had in an ER!

I thought covid tests were free. Not here

The staff was kind, listened to what I had to say and took great care of me. There was no wait time in the lobby or in the exam room. A big plus.

The staff were friendly and the doctor was thorough with the evaluation. The doctor made sure I had an order of medications needed and was very helpful with my situation. I would return.

（Google による翻訳）優れた顧客サービスと迅速な出入り。 （原文） Good customer service and in and out quickly.

As a young Infantry veteran most medical personnel don't understand the issues we have. Our bodies have been through hell and back. The staff actually listened and gave outstanding care. I hate hospitals, but this is how Medicine is done. 10/10.

Everyone at the Victoria ER was friendly & professional. Wait time was next to none. My family & I will definitely come back if our family doctor is not available.

Fast results with all the required information for my PCR Test to travel. Second time I have used this place. I will continue to use and highly recommend it to others.

Amazing!! I usually walk out of an ER feeling like nothing was done to make the problem better..NOT HERE!! They were very thorough. I felt my money was well spent here. Gave me peace of mind and I felt better. The staff was unbelievably nice/kind. Hopefully I won't have another emergency but if I did, this would be the place I'd go!! Oh almost forgot to mention the Dr. he really makes you feel he... More

Amazing!! I usually walk out of an ER feeling like nothing was done to make the problem better..NOT HERE!! They were very thorough. I felt my money was well spent here. Gave me peace of mind and I felt better. The staff was unbelievably nice/kind. Hopefully I won't have another emergency but if I did, this would be the place I'd go!! Oh almost forgot to mention the Dr. he really makes you feel he's listening and cared. I haven't felt this good about an ER in years. As far as ERs go, yall are top of my list THANK YOU SO MUCH. YOUR KINDNESS GOES ALONG WAY!! Less

Everyone was wonderful and I felt very cares for. Thank you.

Came at 6am as I wasnt feeling well, they took care of me quickly and was out of there in no time

Excellent and quick service for our kiddo with a sore throat. Intake was efficient and easy. They didn't leave us waiting long in our vehicle for test results. Was a great experience for having to go to doctor on weekend. Thanks so much!

While the staff was polite the policies weren’t. I got charged $250 for a PCR Covid test. They would not take Medicare. Then the test was inaccurate. It said I was positive when I wasn’t. I had to get another test to prove it was wrong. I wouldn’t recommend going there.

Very professional and friendly staff. Super efficient with taking care of my PCR test.

Fast, friendly staff took care of me when I needed rapid results of Covid-19 testing done for job. Thank you for your service and being in business when I needed services.

Thank you to Dr. Pearsall and his staff for their prompt attention and Best of care!

Very professional staff. Very quick!!!

I cant say enough good things about this facility. I never regret my decision to come here. They are so thorough and so caring. They make you feel so comfortable.

Victoria ER is the place to go whenever your under weather or have Covid.!!! They have an infusion that Rocks to help you with covid, And the staff is super Extraordinary.!!!!

The staff and doctors are professional and friendly. The Victoria ER made an otherwise unpleasant experience pleasant. I highly recommend using them for any of your medical needs.

Everybody was nice, patient with us, and they moved as quickly as they could with the number of people that were waiting, the only thing that I would like to have happen is may be a phone call a few days later just to check on me but other than that it was great service and bedside manner

Upon my arrival at Victoria ER their staff notified me of the process due to social distancing. It was very safe and efficient being that they were very busy. The staff was polite and attentive. Due to my personal experience, I would strongly recommend using Victoria ER.

As a repeat patient, my experience at this facility was as smooth as the first time I came here. I waited until the evening to get a COVID test and was greeted professionally and treated in a very timely manner. The night nurse was so friendly and I didn't spend more than 30 minutes here. Thank you for a speedy process!

Depends on what time of the day you go it has been packed. Always remember to register online, get your insurance card, ID ready.....ring the doorbell and wait for paperwork. Been fast, courteous, great customer service. Answered all of my questions. They offer a 15 minute rapid covid19 test or the 2 hr result test. Results comes thru your email. They have safety protocol during this epidemic we ... More

Depends on what time of the day you go it has been packed. Always remember to register online, get your insurance card, ID ready.....ring the doorbell and wait for paperwork. Been fast, courteous, great customer service. Answered all of my questions. They offer a 15 minute rapid covid19 test or the 2 hr result test. Results comes thru your email. They have safety protocol during this epidemic we are endurung. Less

Very rude and not very caring. Front desk people seemed want to talk you out of being seen. Go elsewhere if you need treatment.

Every person my children and I came into contact with were so nice. The nurse was very friendly and nurturing to my son that was being seen. The physician was also wonderful! He took his time explaining and discussing everything. He even answered questions from my very curious children about the X-ray and ct scanning rooms. I’m sure they will always remember that experience. They talked about it ... More

Every person my children and I came into contact with were so nice. The nurse was very friendly and nurturing to my son that was being seen. The physician was also wonderful! He took his time explaining and discussing everything. He even answered questions from my very curious children about the X-ray and ct scanning rooms. I’m sure they will always remember that experience. They talked about it the whole ride home! Less

The staff couldn't have been any nicer and accommodating. I highly recommend Victoria ER.

This place is great! They have it set up well as far as being safe.

I was in and out over an hour and fifteen minutes fast for an er visit.Then again it was at three in the morning. Staff was professional and polite. Physician was very quick and gone before I could ask anything. I'm sure if I wanted to really get something off my chest he would of obliged..All in all good experience and would go again if needed.

Went there twice once for the covid test ( was done quick and painless) and then the next day for an IV over all amazing service by the whole medical staff. Thank you to the nurse who was watching over me sorry I forgot your name ma’am

Came to this er cause all the good reviews was hoping to find out why i have bad leg pain rib pain. Payed a copay of 100 & waited for nothing just to be told they couldn't help or check what the problem was. Disappointed 😞

I'm currently visiting family and friends from abroad and I need a COVID-19 test for my outbound flight. I searched on their website for costs associated with taking a PCR and their pricing sheet states "INSURANCE ER CO-PAY IS WAIVED FOR COVID-19 TESTING". I have a travel insurance policy that covers COVID related testing within the United States but the receptionist made it very apparent that th... More

I'm currently visiting family and friends from abroad and I need a COVID-19 test for my outbound flight. I searched on their website for costs associated with taking a PCR and their pricing sheet states "INSURANCE ER CO-PAY IS WAIVED FOR COVID-19 TESTING". I have a travel insurance policy that covers COVID related testing within the United States but the receptionist made it very apparent that they don't accept internationals and that it would be $250 for any sort of testing. They should mention this cost on their website and should be a bit less hostile to individuals who are from other countries. Less

Very professionals team answered all my question took great care of me. Highly recommend !!

I came in hoping to be told that I was negative on a Covid test, but it didnt turn out that way. The nurses and Dr. there were highly concerned and showed a lot of compassion towards me. If I ever had another emergency This is the place that I would want to be taken. I even had my antibody infusion on the very same day. Everyone there is very caring. I cannot thank them enough.

All of the staff that I cane into contact with were very nice and friendly, considering the circumstances. They were extremely busy and had a full parking lot waiting to be Covid tested, but their process was smooth and efficient. The wait wasn't near what I expected it to be when I saw the amount of people waiting. I made sure to thank them all for working so hard during this crisis and it see... More

All of the staff that I cane into contact with were very nice and friendly, considering the circumstances. They were extremely busy and had a full parking lot waiting to be Covid tested, but their process was smooth and efficient. The wait wasn't near what I expected it to be when I saw the amount of people waiting. I made sure to thank them all for working so hard during this crisis and it seemed to put a smile on their face. I sure hope that others are thanking them as well. You have a great staff there! Less

Very friendly, quick & ultra clean facility.

I've been in once other time prior to my recent visit. All the staff including the doctors were very knowledgeable and welcoming. Doctors were very thorough

Excellent care and professionalism from the minute we stepped through the doors until we departed. Nothing but good things to say about everyone who attended to us. .

Quick visit for a weekend kidney issue (never happens on a Monday). Efficient service. Not a long wait. Old fashioned service....the doc even escorted me to the restroom 😍! Highly recommend.

This is where I go for testing when I have been exposed to COVID. Hassle free and fast.