The person answering the phone (Oscar) is a very rude person. He should not be dealing with people on the phone. He makes you feel very uncomfortable and is not friendly or polite at all.

Trying to create an appointment for my daughter and no one ever answers the phone, does a receptionist even work there ? Haven't met the doctor but so far disappointed by the reception

Like the Doctor very nice and friendly he was quick had me out of there in 20 minutes

Encanto mucha atención

The personnel was very attentive. Dr. Made me feel comfortable.

Very kind people. Took care of my Mom

UPDATE: UNFORTUNATELY, the male front receptionist gave me a VERY BAD attitude and made me feel VERY uncomfortable. I DID NOT see a doctor. I am sure the doctors are very nice, and it's TOO BAD they lost my business and I DID NOT get my hearing aids because of him. I asked for a refund, and I decided to leave after waiting an hour. I would give LESS stars just because of him. ORIGINAL: I am chi... More

UPDATE: UNFORTUNATELY, the male front receptionist gave me a VERY BAD attitude and made me feel VERY uncomfortable. I DID NOT see a doctor. I am sure the doctors are very nice, and it's TOO BAD they lost my business and I DID NOT get my hearing aids because of him. I asked for a refund, and I decided to leave after waiting an hour. I would give LESS stars just because of him. ORIGINAL: I am chilling here in the waiting room, waiting to be seen by the audiologist. The space is small and quaint, but the staff is amiable and attentive. There aren’t many people here, which makes social distancing very easy. The administration paperwork for first-time patients was straightforward. I haven’t seen the doctor yet so I will have an update. The office is spotless and welcoming, so thus far, I would recommend this place to anyone who requires an audiogram! Less

The young lady that first helped me was out of this world helpful. The world needs more of her. Dr Gomez is blessed to have her. Dr Gomez is the BEST! KIND. GENTLE Dr. EXPLAINS SO YOU UNDERSTAND. He never made me feel like just another patient. 10 stars for him.

It was all fast. Looked like he did his job all fast. Like he didn't want to be at work.

It was all fast. Looked like he did his job all fast. Like he didn't want to be at work.

I took my son there this week to check his hearing and I was so nervous but as soon as we got there we were greeted with excellent service. The man at the front desk was so understanding and sweet (we accidentally got the date of the appt wrong). Dr. Lopez was so patient with my son which is something I was nervous about because he kept crying and trying to get off the chair. All in all I would d... More

I took my son there this week to check his hearing and I was so nervous but as soon as we got there we were greeted with excellent service. The man at the front desk was so understanding and sweet (we accidentally got the date of the appt wrong). Dr. Lopez was so patient with my son which is something I was nervous about because he kept crying and trying to get off the chair. All in all I would definitely recommend them if you have small children. Less

Very helpfull

（Google による翻訳）素晴らしい （原文） great

great

Easy to get to and a big help. Awesome with kids too!

Excellent service and quality of hearing aids.

Great friendly people

Ok place

Very friendly front desk people & the doctor takes the time to explain. Highly recommended.

It was very fast and informative.

Fast friendly service. Get what you need and nothing you don't. Good honest technical advisors. I would recommend them and I would go back.

Armando Lopez and company are well informed and provide great customer service and care.

Professionalism is the word here. Have taken my son here twice and they are thorough and explain everything very well.

I had to take my son here last week and the staff there was great accept the receptionist at the front desk. The fake blonde haired woman was very rude and did not seem happy to work there. It seems like some of these businesses in El Paso hire whoever. They should’ve hired someone else better than her.

I would highly recommend this facility for anyone in need of hearing aids. Dr. PB was extremely knowledgeable he answered all my questions and made me feel extremely comfortable. Thank you all at the office of Tinnitus & Hearing.

We had a great experience. The wait time was minimal & Dr. Lopez was wonderful with my 2 year old.

The solution was not enough. I it would have been better with different options.

Very knowledgeable staff and providers, very compassionate and empathetic, great office atmosphere, very enjoyable experience

Dr. Patrick Buchanan is an honest doctor

My son had a positive experience. Patrick made us feel at ease during the process. He is very knowledgeable and answered all our questions. I would highly recommend them.

Great place

Very friendly and efficient staff, did not wait long to see Dr. Buchanan. He explains the testing and puts you at ease.

awesome customers service very professional doctors

Muy buena la atención que se da

The clinic staff are all very helpful and friendly. Dr Buchanan took time and explained in detail so that my daughter understood how to use her new devices. I feel they are a top notch hearing clinic.

Really nice and clean. They have patience for my son of 15 months old he got scared being closed in a small place. I had to entered with him and see if he can relax but didn't work. But they gave him a chance of taking the test to see if he responds for the noice. Geat place.

Muy amable el Dr

Was able to get an appointment on a short notice, they are very courteous, professional and knowledgeable. I highly recommend them.

The ☕ was good too :}

Dr. Buchanan is very thorough, caring, and professional. He made sure that my mom was getting what was best for her and her lifestyle. He truly listens and cares about his patients. I highly recommend him. Staff is also super!!

Very friendly and very quick with my 2 month old son.

My 2 year old son had to go here to get his hear rechecked. They were amazing and very friendly and answered all my questions. I definitely recommend coming here.

Omg I took my two year old son here. There was like a 2 minute wait and the test was less then 5 minutes. Would highly recommend this doctor to anyone! They are great!

Profesional, fast friendly service, understanding patient staff, comfortable environment. Outstanding Office !!!

Wonderful people I had emergency the day I walk in they took me in right away totally recommend anybody to go excellent staff !

I felt comfortable in his office. It was evident he liked what he was doing, he was explicit in his instructions and it was just an all right visit. Very good.db

The doctors were great, and we were seen on time which was great! The parking is tricky, I don't think there is enough for the office building so leave enough time to look for a spot.

My experience was great. They are fast, accurate and very professional.

Great visit. Polite and little to no wait time. Thank you.

Fast, and excellent service. Time to appointment available was quick!

WOW! Great staff. Dr. Buchanan is a very knowledgeable and friendly doctor. He reviewed my previous audiograms and I am on my way to relief from tinnitus. He is also veteran friendly. I will definitely refer him to anyone that needs help with their hearing.

I came upon T&HE completely by accident and am so glad I did. Dr. Buchanan is very approachable and patient. Took his time with my audiogram and my Tinnitus issue. Focuses on patient satisfaction, not on selling devices. Rest of the staff is very professional and personable.

I needed a hearing evaluation for my twins and another office didn't have any appointments open for 4 months! I was told about the Tinnitus and Hearing experts by my children's development therapists and that they are very good and appointments available much sooner. I changed my referrals and called T&H.E. They could see us as early as the next day! The receptionist was very welcoming and we h... More

I needed a hearing evaluation for my twins and another office didn't have any appointments open for 4 months! I was told about the Tinnitus and Hearing experts by my children's development therapists and that they are very good and appointments available much sooner. I changed my referrals and called T&H.E. They could see us as early as the next day! The receptionist was very welcoming and we had coffee while we waited. Once the doctor saw my twins (one at a time), he was kind and very personable. Evaluated my children with ease and my children were comfortable enough to allow the doctor to evaluate them. Wait time was not long either. I highly recommend this office! Less