DO NOT HIRE! They took my insurance check and never finished the job. Once they were paid, they never called me back. I have closet doors stacked in a spare bedroom, my baseboards were never fixed, it rains in my garage when the kids take a bath. Working with them was a nightmare. Flood pro made me pay out of pocket for the carpet and failed to tell me about the continuance carpet rule. Don't tru... More

DO NOT HIRE! They took my insurance check and never finished the job. Once they were paid, they never called me back. I have closet doors stacked in a spare bedroom, my baseboards were never fixed, it rains in my garage when the kids take a bath. Working with them was a nightmare. Flood pro made me pay out of pocket for the carpet and failed to tell me about the continuance carpet rule. Don't trust them! Less

Flooding is not recommended. Flood Pros is. They arrived quickly and knew what they were doing. Obviously experienced with flooding and distressed homeowners. Answered ALL my questions patiently and respectfully. Responded quickly to texts and phone calls. They dried up what was salvageable and removed what wasn’t. Paul, Nick, and Jordan thank you!

Great job well done. Nick and Jorden did good my work. Both were very knowledgeable, professional, and helpful. I recommend. Thanks Flood Pros.

Our basement, along with many others in the neighborhood, flooded after a bad storm. Flood Pros, especially James, handled everything extremely professionally. They did a wonderful job of getting our basement repaired and put back together. I never want to go through a flood again, but if it happens again, Flood Pros will be my first call!

I would highly recommend this company. The project manager, Lorenzo, was extremely helpful and kept us informed throughout the entire process. Lorenzo listened to what my wife and I wanted for our remodel and made it happen. Lorenzo made the process easy and I would use this company again for any of our house projects. The quality of work was amazing.

I didn’t end up using this company for my flood restoration due to family being able to help us out instead; but we did get an estimate from them which was super easy, helpful, and very quick compared to others we received.

They never finished the job and the night it happened collectable items came up missing. Be careful

My initial contact with their manager evaluator was great- he was prompt and seemed knowledgeable. The crew that came to repair the drywall was late and left a huge mess. every single surface in my house was coated with drywall dust, furniture had drywall mud stuck to it, footprints and finger prints throughout the house . They lacked proper sanding tools and tarps.... Save yourself the hassle of... More

My initial contact with their manager evaluator was great- he was prompt and seemed knowledgeable. The crew that came to repair the drywall was late and left a huge mess. every single surface in my house was coated with drywall dust, furniture had drywall mud stuck to it, footprints and finger prints throughout the house . They lacked proper sanding tools and tarps.... Save yourself the hassle of cleaning up after mediocre work, do it yourself. Edit: If you are "looking into it" and you want to "see what you can do" then how about paying me for my cleaning time and supplies? Your phone call 3 weeks later and this vacuous response is nothing but a hollow platitude- if you want to fix the issue, then fix it. Less

What a waste of money. I could have done all of this by myself- I just didn't know how this worked. Do not use them!

Previous communication with Flood Pros indicated they would be taking care of everything through my insurance company. Didn't hear anything from them for over 2 years. All of a sudden I find they are taking me to court. Called Flood Pros to take care of the issue but they said they weren't interested in my situation and refused to help. Spoke to Rachelle (refused to give last name) and she refuse... More

Previous communication with Flood Pros indicated they would be taking care of everything through my insurance company. Didn't hear anything from them for over 2 years. All of a sudden I find they are taking me to court. Called Flood Pros to take care of the issue but they said they weren't interested in my situation and refused to help. Spoke to Rachelle (refused to give last name) and she refused to let me dish speak to anyone other than her. Could not recommend me strongly against using this dishonest company. Less

The team came out on New Years Even to assess the damage and begin clean up. I was super impressed with how thorough the team was with cleaning. We would definitely recommend them!

Same experience as everyone else. No work performed, $1,500 bill. They left equipment that didn’t do anything and I got billed for it. They reduced the bill to $470. But I would call anyone over these guys.

This company is HIGHLY unprofessional. They literally sent teenagers to our house who didn’t know how to do anything. First they came out to leave drying mats. The employees forgot this one they they needed to bring so left to go get them. Came back 20 minutes later smelling horribly of weed! So bad it left a smell in our house long after they’d gone. After leaving to pick Up what they forgot t... More

This company is HIGHLY unprofessional. They literally sent teenagers to our house who didn’t know how to do anything. First they came out to leave drying mats. The employees forgot this one they they needed to bring so left to go get them. Came back 20 minutes later smelling horribly of weed! So bad it left a smell in our house long after they’d gone. After leaving to pick Up what they forgot they STILL DIDNT HAVE IT!!! and had to go a second time to get it. They promised they would clean and disinfect everything and that didn’t happen at all (and this was paid for) left a disgusting mess in our basement. Less

Well the guys showed up for 5 minutes and left to go smoke weed claiming they "left their equipment" went and got high and came back after 25 minutes...all the while I had to wait for them. THEN they were supposed to clean and disinfect the floors where the flooding had created a mess. They basically took some clorox wipes to the top floor and left the bottom level completely destroyed. Worse, th... More

Well the guys showed up for 5 minutes and left to go smoke weed claiming they "left their equipment" went and got high and came back after 25 minutes...all the while I had to wait for them. THEN they were supposed to clean and disinfect the floors where the flooding had created a mess. They basically took some clorox wipes to the top floor and left the bottom level completely destroyed. Worse, they didn't come back when we called to follow up about it. Such a joke. Can't believe we had to pay for that. Less

Great customer service, great follow up and a great team of technicians to get the job done.

This company is a joke OMG they have completely destroyed my parents house left them with no running water no shower no sink barely got there toilet working no stove my dad who can hardly walk had to put the stove back together on his hands and knees what there people have done is so so wrong . I can't even begin to tell you haw bad it really is ..do yourself a favor do not even bother having the... More

This company is a joke OMG they have completely destroyed my parents house left them with no running water no shower no sink barely got there toilet working no stove my dad who can hardly walk had to put the stove back together on his hands and knees what there people have done is so so wrong . I can't even begin to tell you haw bad it really is ..do yourself a favor do not even bother having these people do anything for you unless you want to end up like they have .... Less

This is a truly awful company. All of the 5 star reviews appear to be written by employees: very generic, vague, and obviously fake. Read the bad reviews if you want the truth. This company employs criminals who have no respect or regard for anyone's property. Please do not let FloodPros into your home. It is such an unsettling feeling to have people like this invade your space with wanton disre... More

This is a truly awful company. All of the 5 star reviews appear to be written by employees: very generic, vague, and obviously fake. Read the bad reviews if you want the truth. This company employs criminals who have no respect or regard for anyone's property. Please do not let FloodPros into your home. It is such an unsettling feeling to have people like this invade your space with wanton disregard, and we definitely feel violated and unsafe now. I will spare the nitty gritty details for now, because they may be part of a court case soon, but I can tell you that the FloodPros workers stole hundreds of dollars worth of our personal belongings, drank on the job, and (in contrast to their name) actually flooded my house and caused additional damage. Steer clear of this company! Less

I have to say flood pro was so great, from the time they came out to our place. They are great people that helped us through a really bad time. We bought a home that had mold in the bedroom and was never told by previous owners. They came out was very fair answered all questions. Amanda at the billing office was so nice and easy to talk to.Rochelle was also very nice. Thank you for everything yo... More

I have to say flood pro was so great, from the time they came out to our place. They are great people that helped us through a really bad time. We bought a home that had mold in the bedroom and was never told by previous owners. They came out was very fair answered all questions. Amanda at the billing office was so nice and easy to talk to.Rochelle was also very nice. Thank you for everything your company did. Less

They came quickly and did a good job of cleaning everything and making sure everything was all clean and sanitized after a sewage backup that we had

Recommended by plumber to mitigate flood damage. Came out right away and removed some carpet and placed fans. Two weeks go by and multiple phone calls and appointments before they come back to get their fans. Did no other work and charged $1500. Complete rip-off.

I rarely if ever leave a review but felt I had to in this case as the company was so wrong. I was recommended to them by the plumber that needed access to fix a leak. Flood Pro came out and opened up the soffit under the build out of my kitchen and also removed a cabinet. I asked them before they did it would they rebuild the destruction they were doing. They said they wouldn't personall... More

I rarely if ever leave a review but felt I had to in this case as the company was so wrong. I was recommended to them by the plumber that needed access to fix a leak. Flood Pro came out and opened up the soffit under the build out of my kitchen and also removed a cabinet. I asked them before they did it would they rebuild the destruction they were doing. They said they wouldn't personally do it but they would sub contract it out to have it restored. After the leak was fixed and I contacted them to have the restoration done they told me their sub-contractor doesn't do this kind of work and I'd need to find someone else on my own and gave me a list of people to call. I tried calling them and those contractors said they only do the rebuild if they also did the work to provide access. I called two others that came and looked at what they did to provide a bid to put things back together and both turned down the job saying the way they so violently took the cabinet apart that it would be very difficult to get it back together squarely with all four drawers in it working properly. It's completely outrageous. If they had told me...no...we won't be able to guarantee we can put it back together then I would never have hired them and found someone that could. They basically breached fulfilling the contract they made. I found someone to rebuild the cabinet who did an excellent job. He said they did a horrible job taking the cabinet apart that they could have easily done it in a much less destructive way and that they lacked skill, knowledge and patience. I ended up restoring the insulation, vapor barrier and soffit under the build out myself. I highly recommend staying away from this company. Less

DO NOT HIRE !! They are lairs, I was told my insurance was gonna cover their work, I called them because the pluming company i called recommend them but in the end they took all the money, flood pros charged me 1700 for leaving 3 fans that are worth 50 at the store !! Jared Lied about everything

These guys are the best. Paul and Nick arrived at my house on time and gave me a heads up phonecall before they arrived. They both seemed very honest and shared their sympathy for my problems and honestly were very charasmatic and chatty young men, I trust them 100%

Came out the same day we called, fast and efficient.

Gotta Love Baby Mui Bueno

Great! Great! Great!

Cleaned up our flood

I'm so grateful for the excellent service of floodpros, they are so profesionals and kindly.

I love the service! Good Job! For me are the best!!! 👍🏻

excellent service and really delicious food!!!

1st time homeowner and Had some mold happen. So I was kind of lost. Rochelle Cee help me and answered every question I had and was more than happy to help

highly recommended

Awesome work and fair workers

real nice people professional

helped me with drying my kitchen floor when my dishwasher line broke an flooded these guys are real flood pros

Amanda was really helpful and extremely professional

real professionals on time awesome work

awesome people

these guys are truly awesome an know what there doing an on time an communicate with you the entire time

shout out to these awesome guys they helped me with my flood when i was out of town an came back to a mess

I can't believe how awesome these guys were, from my initial contact to the end results! Amazing, professional and super kind people! I am impressed! Thank you flood pros!!!!

Were very professional and great employees.

Amazing company!!!!! Have nothing negative to say!!!!! Great people!!!!

AWESOME!!!!!

Love this place and the staff

Great company to work with. They got our home looking better than before. Thank you.

The staff is very friendly and helpful. They get things done the right way and in a timely manner. Thanks Flood Pros’s.

These people are very fast and friendly. I hope I won't need their services again anytime soon but I would definitely call them back if i do.

Highly recommend Floor Pros! Great customer service!

Great staff, they certainly take care of the customer.

Awesome work. Dependable crew. Fast and quality.

I find that most companies are not professional and employees are not always capable of answering all my questions. Flood pros is not one of them companies. They are very professional and fast, not to mention very thorough. Thank you guys!

Highly recommend this company they have great service

Showed up on time did the job for the price they said and were very professional highly recommended

Great company would recommend 100%!

The flood damage in my grandparents home was minimized due to the rapid response of these hard working men and women. Their service was thorough and highly professional, we couldn't be more satisfied with the results. Thanks again!

Excellent customer service and care.

Extremely professional and prompt!

Great Company, Great Customer Service, I recommend to All!!!!

Great customer services and work. Thank you for all the effort you put into your work guys. Merry Christmas

Floodpros did an amazing job with my sisters house, with a clean cut and everything they clean up very well and they are so friendly and helped my sister with the claim and they’re the best people to call

I’m glad with your work. This company has the best staff!

Great service highly recommended

Wonderful :)

This is a great company to work with. Also great customer service. Highly recommend

They do a great job

Flood Pros is awesome. Everyone there is friendly and very professional. I'd highly recommend them!

Such a friendly and professional staff! Especially Rochelle she was awesome!

Great customer service!! Would highly recommend!

This place is awesome to work with! Especially working with Rochelle! Hands down one of the best employees and she was very professional! Highly recommend.

Flood Pros LLC is amazing!!!

Did a great job

They were very knowledgeable, professional and timely in cleaning up my water damage.

Great place and easy to work with...

They are super fast and do an amazing job!

Thanks guys super awesome 👍🏼

This guys are awesome at what they do, really professionals i recommend them.

Great Company. They take care of you.

Good employee an hard workers recommending to all my friends an family

Awesome company and Stefanie was awesome to work with!

These guys are awesome to work with. The team is awesome. Especially how friendly Rochelle was. I am impressed! Highly suggest using them.

Did a great job with my drywall and dust clean up.also great customer service at there office highly recommended

They are great!

Thank you for all your help!

Very professional and did everything in a timely manner. I definitely recommend them!

Great compnay to work with!

Great experience and very professional! Would totally recommend.

Excellent from top to bottom. Wonderful people.

I was very happy with the work and the time frame was great. Definitely will use then again and refer them to my friends and famiy.

Had a major leak , flood pros came in and not only fixed out water leak damage but they had superior customer service especially when I called in such short notice. Highly recommended

This company is excellent to work with! Jared, one of the managers, deserves a lot of the credit due to his willingness to work in the field and manage the jobs in a timely, professional manor.

One day we put a sprinkler on in the front yard, which seemed harmless at the time. Didn't realize the hose was leaking. Later that evening I went downstairs to discover that the basement had flooded. Water had spread everywhere. We called Flood Pros and they were promptly on the scene. Jared was the one helping out. Not only was he quick to respond, he went above and beyond to make sure that th... More

One day we put a sprinkler on in the front yard, which seemed harmless at the time. Didn't realize the hose was leaking. Later that evening I went downstairs to discover that the basement had flooded. Water had spread everywhere. We called Flood Pros and they were promptly on the scene. Jared was the one helping out. Not only was he quick to respond, he went above and beyond to make sure that the damage was contained. The service was amazing and helpful. We would definitely use these guys again. Thanks Flood Pros! Less

Jared at flood pro was awesome respectful and made the horrible situation more inviting! Definitely reccomend! Thanks for all your help!

Everyone I worked with at FloodPros are awesome. They were fast, informative and very helpful! Having a flood in your home is never fun but they made fixing it as easy as could be expected! A big shout out to Pedro and Sam!!!

Needed my basement at least dried before Christmas. Have family coming to stay. These guys work fast and dust was kept to an absolute minimum so you know the wife was happy. Would definitely recommend.

Last week my I noticed my utility room drain was overflowing. The water had seeped under the door and in to my carpet. A plumber came out and was able to clear out whatever was blocking the drain. The plumber got me in touch with Flood Pros. They came out to look at the damage right away. They dried out the wet carpet, and helped me file a claim with my insurance company. (I never had to file a c... More

Last week my I noticed my utility room drain was overflowing. The water had seeped under the door and in to my carpet. A plumber came out and was able to clear out whatever was blocking the drain. The plumber got me in touch with Flood Pros. They came out to look at the damage right away. They dried out the wet carpet, and helped me file a claim with my insurance company. (I never had to file a claim before.) They were so friendly and helpful. The process was painless. Thank you Flood Pros! Less

We really appreciated these guys rescuing us in our time of dispare! Thank you again!

Paul was the most helpful technician I’ve ever had the pleasure of working with! He made it easy and stress free in a very stressful situation! I’m recommending flood pros and Paul to anyone who ever has any flood damage!

Really nice workers Very detailed explain very well when have questions. Very clean and professionals. Very good being on time or good on calling on time when needs to be changed. I highly recommend these guys. 😁👍👍

I had a great experience working with these guys they did a great job cleaning up my basement flood I would definitely use these guys again

I hired them for a duct cleaning, and Flood Pros LLC was absolutely amazing! The technicians were so respectful and kind. They even showed me the before and after photos of my vents so I could see how clean they were after versus what they were before they started and yikes they were gross! I would definitely recommend them!

Flood Pros is the best clean up in Utah. From the owner down to all employees, you will feel completely taken care of. They are able to turn a bad situation into a positive experience. Thanks Flood Pros!!!

We were very satisfied with Flood Pro. They were very professional in cleaning up our emergency water damage. We would highly recommend them! Thank you!!

The guys were quickly to set up and get the damaged drywall out. Did a great job cleaning up all the drywall & dust.

Great company and awesome employees. Recommend 10/10 .

Flood Pros responded to our toilet flood that damaged not only our bathroom and master bedroom but our basement bedroom downstairs. They showed up in the middle of my breakdown and handled the clean up professionally and meticulously (blue booties to boot). Thank you Flood Pros for your quick response and your clean up of my worst nightmare!!!

They did an amazing job on our home......very professional and timely!

All the drywall in one of our rooms started dropping with water damage and it wasn’t raining. I couldn’t get anyone to come out. I had no idea what was going on. Flood pros came with their thermal gun and found the issue. They also worked with my insurance so my out of pocket cost was minimal. Thanks guy!

The owner lane is just the best at what he does. Thorough, efficient, empathetic and he gets the job done right. You won’t go wrong with these guys.

Flood Pros is an awesome company. Very professional. The owner is a great man and is very nice.

My water heater burst and completely flooded my basement. I had a plumber come out and they referred Flood Pros. They got here within 45 minutes even though it was in the middle of the night. I must say they were fantastic! They sure made an awful situation turn out much better! Thank you Flood Pros! I will recommend you to anyone!

Omg they did a great job at my mother house nice clean cut they clean up so well i would recommend this to anyone there are so good and they get the job done fast thx Floodpros 🙏🏼

I had a pretty bad flood in my basement and flood pros came out and took care of everything for me. All with a good attitude and professionalism the whole time would definitely recommend them to anyone

They came by and cleaned my vents and informed me about how often I should clean them and now I feel like my air quality has improved also the workers was nice and respectful to my property.

My experience was similar to other reviewers: I had a leak, they came and left a fan, came back later and used the air mat things to try drying the subfloor beneath the tile (horrible waste of time and money that didn't work) and then tried charging me for five days worth of equipment when it was only here 3. Almost $700 they overcharged... I called a real company to come out and rip up the tile ... More

My experience was similar to other reviewers: I had a leak, they came and left a fan, came back later and used the air mat things to try drying the subfloor beneath the tile (horrible waste of time and money that didn't work) and then tried charging me for five days worth of equipment when it was only here 3. Almost $700 they overcharged... I called a real company to come out and rip up the tile but still ended up paying these guys nearly $1000 for literally nothing. Don't call flood pros, shop around. Less

FloodPros-one of these VERY RARE companies that stand behind their work with good cheer, professionalism and extreme competence even when they are losing money. WOW!! Let me explain: I had a burst pipe in my ceiling where I store some very expensive artwork.. Jerrod one of the bosses came over very quickly and assessed the situation and started the corrective process which turned out to be qu... More

FloodPros-one of these VERY RARE companies that stand behind their work with good cheer, professionalism and extreme competence even when they are losing money. WOW!! Let me explain: I had a burst pipe in my ceiling where I store some very expensive artwork.. Jerrod one of the bosses came over very quickly and assessed the situation and started the corrective process which turned out to be quite involved. Bear in mind that my house was built in 1941 and has a lot of very old funky parts (not unlike the owner)- anyway, they got right on the problem and we dried out the place and thought we'd totally handled the problem. However 3 weeks later, I discovered to my horror, the water had migrated udder a wall into an old coal bin and had begun creating a mold situation. I called Jarrod. He immediately responded. NO attitude. NO excuses. No trying to weasel out of the warrantee. Instead, he took charge and started to implement a fix-he sent up a his crew. At various times I have worked with his people, Josh, Colton, Nick and Paul all professional all with a cheerful "let's get this fixed right attitude" even though they were well past the point of losing money on the job. I have NOT seen a professional response from a company like this since the 1970's. Amazingly, these are all young guys!! it gives me, (a geezer) hope. When my next disaster happens (as it surely will) I will most definitely call Flood Pros. These lads actually live up to their name! I fully and unreservedly recommend this company. If the big boss is reading this, you should give your guys a raise! Less

DO NOT USE THIS COMPANY!!! I only called Flood Pros because my plumber recommended them. Must be some sort of racket they have going on. While the Flood Pros guys were there, all they did was check how wet my floor was and leave a dehumidifier. I was charged $897. They also tried to make an appointment for two days later to come in and tear up my kitchen, assuring me that my insurance would c... More

DO NOT USE THIS COMPANY!!! I only called Flood Pros because my plumber recommended them. Must be some sort of racket they have going on. While the Flood Pros guys were there, all they did was check how wet my floor was and leave a dehumidifier. I was charged $897. They also tried to make an appointment for two days later to come in and tear up my kitchen, assuring me that my insurance would cover it. I told them to wait until the adjuster came out and looked at it. Good thing, too, because the adjuster did not approve what they wanted to do. I had to call them over a month later to come get their dehumidifier. When I complained about my ridiculously high bill, they told me they only charged me for 5 days of the humidifier, even though I had it for so long. Lucky me! Then, they sicked a lawyer on me to collect their filthy lucre. Like their other reviews, they are not up front about pricing. If they were, no one would use them! STAY AWAY!!! Less

I was driving with my grandparents and a van with two workers drove extremely fast up past the left of our car whilst the lanes were merging into one. My grandfather was already ahead of them and the lanes were closing fast but they continued to speed up past us causing my grandfather to to slam on his brakes and go off the side of the road. Eventually when the lane split into multiple lanes my g... More

I was driving with my grandparents and a van with two workers drove extremely fast up past the left of our car whilst the lanes were merging into one. My grandfather was already ahead of them and the lanes were closing fast but they continued to speed up past us causing my grandfather to to slam on his brakes and go off the side of the road. Eventually when the lane split into multiple lanes my grandfather went on with his drive and ended up ahead of the van. The van then proceeded to honk and my grandfather and give snarky looks and laugh with each other like it was all funny. Not the best advertisement for the company if I do say so myself. No respect. Less

Wes was great. We had a strange leak that was difficult to track down and he stuck with me till we had it stopped!

They treat their appointments as if they are a cable company. They tell you between this time in that time, say 8 and noon. Then they can't even show up on time for their appointment with a four hour window. They came to mine an hour and a half late, with no phone call. I told them I need them there between those times because I work nights and have to sleep. I made them leave and make another ap... More

They treat their appointments as if they are a cable company. They tell you between this time in that time, say 8 and noon. Then they can't even show up on time for their appointment with a four hour window. They came to mine an hour and a half late, with no phone call. I told them I need them there between those times because I work nights and have to sleep. I made them leave and make another appointment. Then a week before another crew was supposed to come replace my drywall after sitting for 5 weeks of holes in my ceiling and no Lighting in my kitchen, I get a phone call saying the crew that does drywall quit and they don't have any other ones. So Servpro comes by and says these guys have no idea what they're doing, didn't even do the job right and take out all the bad drywall. I will never even consider flood Pro again. It's water damaged not installing internet people. Servpro sure shows up at their given time, not between this time in that time. They actually say hey how's 10:30 sound they show up at 10:20. Not all will be there between 8 a.m. and maybe noon then show up at 1:30 and can't even call you. Less

Quick, military friendly and professional. No added charges, Jared was honest and straight with me. I highly recommend Flood Pro for any issues that arise, even if you need a quick estimate.

Had a really great experience with Flood Pros when they came out to my house. Would definitely use them again in the future!

In a moment of disaster, you want a team that will lift the stress from your shoulders. Flood Pros did that for us when our water main burst and our basement filled with water! Their team was prompt, professional, and answered all of our questions. No one hopes to have another disaster, but if we do, we will be calling Flood Pros for help!!

My elderly parents had an issue with their plumbing. The toilet overflowed all over their bathroom...even worse, it got behind the walls and traveled downstairs as well. My father is in his 60s and is in no shape to deal with such a mess on his own. Thank heavens for Flood Pros. Jared came to their house right away and started working on the mess, all the while with a smile on his face. He helped... More

My elderly parents had an issue with their plumbing. The toilet overflowed all over their bathroom...even worse, it got behind the walls and traveled downstairs as well. My father is in his 60s and is in no shape to deal with such a mess on his own. Thank heavens for Flood Pros. Jared came to their house right away and started working on the mess, all the while with a smile on his face. He helped them file a claim with insurance and got all of the work approved! Everything has been repaired and looks good as new. We’re so grateful and would recommend them to anyone needing help with water damage. Less

NEVER, NEVER hired this company without an estimated. We asked so many times for an estimated and so many times refuse to do it; at the end they change almost $5000 dollars to tear up a few feet of our basement. Claimed they did lead test and stuff but NEVER showed any results.

Jared was absolutely amazing today! So nice and professional. We would recommend flood pros for sure!

***BEWARE*** Will Price Gouge You! Horrible experience with this Company. Would NEVER consider or recommend this company to anyone...ever. Tried charging me $1000.00 For a $150.00 job. Took forever to arrive while water is soaking into my basement carpet. Worst experience I’ve had dealing with a person/company .

A week and a half ago my wife and I learned our toilet was leaking and we were put in contact with Flood Pros. At that point they seemed like a good choice, as the man who came out showed up promptly, and he informed us that they'd be able to mitigate the water damage and get the floor repaired so that we could have the flange the toilet needed installed (the wood around the pipe was too far away... More

A week and a half ago my wife and I learned our toilet was leaking and we were put in contact with Flood Pros. At that point they seemed like a good choice, as the man who came out showed up promptly, and he informed us that they'd be able to mitigate the water damage and get the floor repaired so that we could have the flange the toilet needed installed (the wood around the pipe was too far away to install a flange on). They'd need an asbestos test, but after discussions with our insurance it was determined that they'd cover the test and any asbestos removal that was found. The claim was opened and things seemed good at first, with them assuring us that they'd be coordinating with the insurance company in our stead. The first sign of problems was when the asbestos tester took a sample from a wall on the opposite side of the room from where the damage was, where the Flood Pros tech had marked for it. Second, every time they came out, they didn't contact me ahead of time. I found out at the end that they'd been calling the wrong number, but that they'd never asked why I didn't answer despite three separate visits. Flood Pros came out once the tests came in (missing their 4 hour window by 1 hour, 40 minutes and never calling to let me know they'd be late), telling us that they couldn't touch the walls because there was asbestos, but they'd have an abatement team come out to take care of that problem. However, they hadn't contacted the insurance, and it took another two days before they proceeded. They came out, tore up the tile and grout beneath it, and treated the wood, then left fans and the dehumidifier running. The abatement team came out, and after communicating with Flood Pros, ripped out about a third of the walls in the bathroom, with Flood Pros scheduled to come in the next day. I believed at this point they were going to be starting to rebuild our bathroom so it actually would be useable, but I was mistaken. The last visit, the Flood Pros tech checked to be sure the mitigation was done and picked up their equipment, then took measurements for the rebuild team. I asked when that would occur, and he told me that I'd be called later by the rebuild team. This didn't occur, and only after an angry phone call from my wife did they finally admit they had the wrong number for me and call me. At this point I learned that despite what they'd initially said, their rebuild team can only do baseboards and drywall. My home, with tile, plaster over drywall, and needing rebuilt flooring around the drain, was beyond their capabilities. Instead, she told us we'd have to contact our insurance adjuster to get a company that could rebuild the bathroom which they tore apart, and never having fixed the specific issue we called them out for in the first place. To say I am displeased with this company would be putting it mildly. Edit: I've heard from Flood Pros, and the lady who spoke with me conveyed her apologies over the miscommunication. Apparently the subcontractor they work with for rebuilds was scheduled out two months and the person who contacted me neglected to mention this when she told me to reach out to my insurance company. My other questions were answered, including why the asbestos tester took samples on the opposite side of the room as well. While my frustration and anger is reduced by their communication, this still was a poor experience from a customer's perspective. Hopefully they're better about communicating with others in the future. Less

Flood pros responded very quickly after I spoke to them. Jared was super helpful at explaining the process to me. I would highly recommend them to anyone.

Jared from Flood Pros was very knowledgeable and helpful. He even gave me suggestions of things that I could do to help with our water damage problem. He prepared a detailed “bid” for us of what he could see would need to be done so we had a very good idea of what to expect. He was very patient and we never felt any pressure from him. I would really recommend Flood Pros to anyone who needed flood... More

Jared from Flood Pros was very knowledgeable and helpful. He even gave me suggestions of things that I could do to help with our water damage problem. He prepared a detailed “bid” for us of what he could see would need to be done so we had a very good idea of what to expect. He was very patient and we never felt any pressure from him. I would really recommend Flood Pros to anyone who needed flooding/home disaster service Less

Thank you so much for your service! The guys that came out were really nice and professional. The people on the phone were awesome and helped out so much, thank you!!!

Jared was very nice and professional. Even though I had no idea how to involve the insurance, he helped every step of the way.

Great work

Lane went out of his way to ensure a great experience for us with his company. It is so refreshing to know there are still people who are exceptional with their business ethics and go the extra mile. Thank you Lane.

We had some issues with our bill but were able to work it out with Flood Pros. A few minor issues with the work that was done on the demolition but overall the company was good to work with and very responsive to our concerns.

They came out when we had our main sewer line break and back up. It was an absolute mess. They were very clean and efficient and helped make the process a lot easier. I would definitely recommend them.

Be VERY careful with this company. They showed up to do a FREE ESTIMATE on my house because we had some minor water damage from a broken pipe in our laundry room. We were REPEATEDLY told that we were NOT going to be charged a dime until work was actually done on the room. 2 gentlemen showed up and told me that I needed an asbestos test done on the wall in question before they could proceed with a... More

Be VERY careful with this company. They showed up to do a FREE ESTIMATE on my house because we had some minor water damage from a broken pipe in our laundry room. We were REPEATEDLY told that we were NOT going to be charged a dime until work was actually done on the room. 2 gentlemen showed up and told me that I needed an asbestos test done on the wall in question before they could proceed with any work because they found a very small amount of mold coming off the drywall. They had one of their own guys come out and take a sample, which took him literally under 5 minutes to do. I was also in the process of talking to my claims adjuster for our mortgage insurance at the time they were here, and they informed me to lie to the adjuster and not mention "mold" or "slow leak" because it would mean our adjuster would not be able to pay them, and our claim would be denied. The next day, they came back and told me that the asbestos test was negative and I was good to proceed with the work. However, I had thought about just getting the job done myself because of saving money, and told them that's what we were going to do, which was fine with them, and they left our house. Now the fun begins..... About 2 weeks later, my wife and I received a surprise bill from Flood Pros for almost SIX HUNDRED DOLLARS! We were both blown away as much as we were confused as to why we were even receiving a bill since these guys literally did ZERO work on our room. ZERO. I had called one of the gentlemen who came out that day and asked him what the charges were about and why he didn't tell me I was going to be charged, but instead told us REPEATEDLY that we "wouldn't pay ANYTHING until work was actually performed". He responded by telling me they don't get told prices and don't communicate prices to customers because prices can vary by region. SO, I called the office located in Sandy, and they tries to justify the bill, saying that drive time, set up and take down (they set up literally nothing, and took down nothing because they never set anything up) and the asbestos test, which was NOT ONCE spoken of regarding a cost, was now going to cost us $300 dollars. SURPRISE!!! They have sent us a bill, with ZERO due date for payment, and keep telling us that we owe them money for their work, and the asbestos test that HAD TO BE DONE, before ANY WORK WAS PERFORMED. GOTCHA!! This company is EXTREMELY SHADY and WILL NOT be upfront about pricing and what kind of surprises you may receive from their billing department. Completely unprofessional when it comes to looming out for the customer, and getting you caught in money making traps. Just to come out do a "free estimate" WILL cost you around $120 dollars. And that's just the beginning. I wouldn't recommend Flood Pros to anyone. What a shady, money hungry company with shady techs that are trained to not be upfront with you. 🖓 Less