based on 202 reviews
Had to make an emergency no heat call late last night and William responded within 10mins of calling their on call service number and I was able to schedule an emergency visit for the morning. Mike came out and he was highly knowledgeable, diagnosed the problem and was able to get my furnace up and running. And all was reasonably priced. I will be using them for my yearly maintenance. I would re... More
Had to make an emergency no heat call late last night and William responded within 10mins of calling their on call service number and I was able to schedule an emergency visit for the morning. Mike came out and he was highly knowledgeable, diagnosed the problem and was able to get my furnace up and running. And all was reasonably priced. I will be using them for my yearly maintenance. I would recommend them to anyone! Less
Technician arrived on time and seemed very knowledgeable about performing the maintenance of my new heat pump. He also gave me some tips to increase efficiency. Excellent business, very professional attitude toward customers.
Both of the gentlemen that came to do the heating and cooling installation were very professional and down to earth. Also very knowledgeable and answered all my questions. Great company to work with start to finish!
Amazing customer service and very thorough work. Mike has been amazing each time he has come!
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Wow! They're doubling profits. I got my withdrawal today from Mrs. Robert Stella I invested $1,500 and earn a profit of $18,000 and that's a lot of money, I can't still believe that there's a platform that pays. Everyone should hurry up and join this platform and witness what I'm talking about Mrs. Robert Stella FX. I recommend anyone INTERESTED. contact her here on;;;✅most secured and highly recommended Email:[email protected] WhatsApp: +1 (717) 742-0664 Less
Very respectful and professional.Mike went up and beyond.He is very knowledgeable with his job.He asked politely at the door if I wanted him to take off his shoes as a sign of respect to our home
Mike Pasquale was very knowledgeable and did a great job!!!
Came to fix the heat didn’t fix the problem and charged $400 the worst service ever. Over charged for a transformer that was $15 dollars and charged $150 for parts. Charged $287 for a $15 dollar part and install!!!!!!!! Will NEVER USE THIS SERVICE AGAIN. I still don’t have heat!!!!!
I was not pleased
Great work and honest worker. MIKE WAS GREAT. Would love for them to come for my yearly services going forward
Excellent service! Mike was amazing!
They are a technician and got my furnace and water heater running again. After running on a boil, the only problem I have. It's very expensive I don't know if I can afford to have the other repairs done.
Let me tell you something the owner bill is wonderful can't thank him enough to him and his staff if you need any work done for your hvac needs look no further wonderful company and even better customer service
Mike was a straight shooter. Knew exactly what he was doing. Explains things clearly. Would certainly use direct Home Services again. Honest and reliable. High praise and definitely recommend. CF
The technician was very helpful, on time, great customer service, and a reasonable price.
Very professional, polite and knowledgeable support a great product. Very quiet machines outside compressor. Very quiet doesn’t disturb neighbors and also doesn’t disturb our sleep overall highly recommend.
Friendly, polite and helpful. Took the time to explain things to me.
Very professional, thorough, prompt, knowledgeable
The technique came to my property even earlier than the schedule time
I called this place over the summer since it seemed to be rated well so I gave them a shot. I just wanted the gas furnace and the AC systems cleaned and tuned up since it had been a couple of years. Instead they tried to condemn my system (although it is and has been working fine) and showed me blurry pictures of what it said were problems with the system and then only cleaned the condensing unit... More
I called this place over the summer since it seemed to be rated well so I gave them a shot. I just wanted the gas furnace and the AC systems cleaned and tuned up since it had been a couple of years. Instead they tried to condemn my system (although it is and has been working fine) and showed me blurry pictures of what it said were problems with the system and then only cleaned the condensing unit to the tune of nearly $500. Then came the hard sell to try to get me to buy a brand new system. I didn’t take the bait because they were trying to seize the moment and rush me into a decision with what they called a special deal. Any time anyone is trying to rush you into making a decision and offering incentives you should always be cautious and skeptical. Fast forward to today, I had to call someone in because my thermostat had no power and I didn’t have any heat. Turns out a limit switch that the technician removed to access the heat exchanger over the summer was never properly screwed back into place. It eventually popped out enough to cause a short and pop the fuse on n the system. So it cost me another $125 just because the previous tech didn’t put a screw back in properly. I rarely bother giving reviews, let alone bad ones, but I feel that people should be aware of what my experience was with this company. Needless to say, I won’t be using them again for anything and whoever is reading this should give careful consideration before having any work done by them. Less
This company has the ‘added touch’ of providing customer service as if they were family👍
Mike is an excellent technician. And great conversationalist. A pleasure to have in anyone’s home.
Mike was awesome! Got my heat up and running.
They answered my concern immediately
Mike was kinda, and very respectful while here. He clearly explained what he was doing and was going to do. Mike provided recommendations for the future to help get the most out of the equipment in the state it’s in.
Mike was very informative on all aspects of the project. Gave his personal view on the install. Can't wait till it's in .A pleasure to talk to.
I recently used Direct Home Service to install a complete new Havc system in my home in Glastonbury. My house was built in 1894 so there were many challenges to overcome. The first being how to put in a duct system as there was no way to put it in the walls as they are slats with plaster and horsehair. Well Gary and his son Danny did an amazing job designing, fabricating, and installing the ductw... More
I recently used Direct Home Service to install a complete new Havc system in my home in Glastonbury. My house was built in 1894 so there were many challenges to overcome. The first being how to put in a duct system as there was no way to put it in the walls as they are slats with plaster and horsehair. Well Gary and his son Danny did an amazing job designing, fabricating, and installing the ductwork in both sides of my duplex. Working with Direct Home Service was very easy and simple they here always there to answer all of my many questions before, during and after the project was completed. I found their pricing to more than fair and reasonable for the work that they did I would highly recommend Direct Home Service for all of your Havc needs !! I would also like to thank Bob Mayne for going above and beyond to make sure that the job was done to my satisfaction he is a great guy to have representing your company !!! Less
The technician did a thorough job of cleaning and tuning my furnace.
Very pleased routine maintenance provided today . Mike is straightforward, thorough and extremely professional. He answers all questions and makes helpful suggestions without pressuring you into making decisions right away. I have recommended him in the past and will happily continue to do so!
we needed our AC updated. They were professional with each step of the way, and very easy to work with. Highly recommend them.
Hands down the best company I have ever worked with for anything regarding my home. I highly, HIGHLY recommend Direct Home Services! Every single person I spoke to and came out for the install were professional, personable, and surpassed any amount of friendliness and genuine care for myself and my home. I am blown away by everything this company offered me. Thank you again, Direct Home Services!... More
Hands down the best company I have ever worked with for anything regarding my home. I highly, HIGHLY recommend Direct Home Services! Every single person I spoke to and came out for the install were professional, personable, and surpassed any amount of friendliness and genuine care for myself and my home. I am blown away by everything this company offered me. Thank you again, Direct Home Services!!! Less
We had an urgent AC repair and Mike from Direct Home Services went out of his way to make time to service us that same day. He was extremely helpful and fixed our aging unit at reasonable price. (Other companies had told us just replace the whole thing). He also made useful recommendations for the future but was in no way a pushy salesman. Will be calling them again for any HVAC needs in the fut... More
We had an urgent AC repair and Mike from Direct Home Services went out of his way to make time to service us that same day. He was extremely helpful and fixed our aging unit at reasonable price. (Other companies had told us just replace the whole thing). He also made useful recommendations for the future but was in no way a pushy salesman. Will be calling them again for any HVAC needs in the future 👍🏻 Less
Excellent service
Both the duct-work and installation crews arrived at my house when the arrival time was set. Both crews were very friendly, fully explained what they were doing and gave valuable advise about the system. Along with things I can do for practical and aesthetic purposes. (ex. I was informed that I can enclose the ducts going trough one of the closets with walls, to both protect the ducts and look... More
Both the duct-work and installation crews arrived at my house when the arrival time was set. Both crews were very friendly, fully explained what they were doing and gave valuable advise about the system. Along with things I can do for practical and aesthetic purposes. (ex. I was informed that I can enclose the ducts going trough one of the closets with walls, to both protect the ducts and look better visually. The people installing the duct-work also explained that they were installing returns in each of the rooms to let the rooms breath while the room doors are shut. The installation crew put white crushed stone around the condenser installed outside to complete an aesthetically pleasing looking area). Both crews worked quickly and efficiently while clearly caring about the work they did. They left the areas they worked in clean too. Less
They are really good on what they do
Mike did an amazing job getting our (very old!) AC unit up and running again. We are thrilled with the service and will continue to use Direct Home Services for any needs that pop up.
Paid $50,000 for their services. Came to our house, left trash everywhere, nothing was working as they promised, we had to sleep with no air conditioning in the dead of summer. Called customer service multiple times with no response. They gave us a really fancy PowerPoint presentation, took our money, and in place of the air conditioner we had that was actually working now we have nothing (but th... More
Paid $50,000 for their services. Came to our house, left trash everywhere, nothing was working as they promised, we had to sleep with no air conditioning in the dead of summer. Called customer service multiple times with no response. They gave us a really fancy PowerPoint presentation, took our money, and in place of the air conditioner we had that was actually working now we have nothing (but they have 50,000$ from us). They were very attentive when they wanted our money and then nothing. Don’t do it. Less
Excellent job, Mike Pasquale is a knowledgeable, professional and a nice guy on top of everything. He's a pleasure to work with, he's responsible and respectful that seems to sadly be lost in a lot of people these days. We'll request him and use Direct Home Services in the future.
Nothing but high praise. Mike Pasquale did a terrific job, very professional and I would recommend him to family. I will use this company and hopefully Mike for all my future needs. Very pleased.
Great job getting my ac back up and running quickly. Thanks.
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I contacted a few places to service our central air last minute as our usual person wasn't able to do it. Bill got back to us within the hour, provided a reasonable estimate compared to the other places, and was able to fit us in on the same day. Mike arrived on time, did a very thorough job, walked us through what he was doing, and gave us some recommendations without being pushy. We will use t... More
I contacted a few places to service our central air last minute as our usual person wasn't able to do it. Bill got back to us within the hour, provided a reasonable estimate compared to the other places, and was able to fit us in on the same day. Mike arrived on time, did a very thorough job, walked us through what he was doing, and gave us some recommendations without being pushy. We will use them again in the future and would definitely recommend Direct Home Services. Less
Good value, great service!
Great guy it seems like he has lots of experience,he goes thur what he does step by step and keeps you informed on future services
Prompt and honest service at a reasonable price.
Got my old central air system replaced, company was very professional, knowledgeable, kind, and knew what they were doing! Definitely recommend to anyone looking for central air service!
I had a wonderful experience with this company! They were very professional, gave me a great price, and were very friendly people, and I totally trusted them. I would absolutely work with them again! And I think you should too!
We recently moved into a new home and had Bill and his team take out the electric baseboard heat and replace it with a high efficiency heat pump and propane combo. Bill was extremely responsive and accommodating throughout the whole process. The team made it clear that if anything isn't right, they'll stand behind their work. One thing that I would've done differently was to have separate zones p... More
We recently moved into a new home and had Bill and his team take out the electric baseboard heat and replace it with a high efficiency heat pump and propane combo. Bill was extremely responsive and accommodating throughout the whole process. The team made it clear that if anything isn't right, they'll stand behind their work. One thing that I would've done differently was to have separate zones put in for upstairs and downstairs temp. control, but we may do that at some point in the future. Overall we're very happy with the service and new system! Less
We have used DHS twice now for annual maintenance, first on our boiler and now on our AC system. Mike P. is consistently on-time, gives solid recommendations (with consideration for age of the system, cost, etc., which I feel have been in our best interest). They were not able to install a smart thermostat we bought directly from Eversource, but it’s not unusual for companies to supply their own ... More
We have used DHS twice now for annual maintenance, first on our boiler and now on our AC system. Mike P. is consistently on-time, gives solid recommendations (with consideration for age of the system, cost, etc., which I feel have been in our best interest). They were not able to install a smart thermostat we bought directly from Eversource, but it’s not unusual for companies to supply their own parts so they can give a warranty, so nothing against them for that. We will continue to use DHS and will be happy to have them back for our fall maintenance! Less
The team at Direct Home Services is professional, knowledgeable, and caring. John, Mike, Bill, Greg, and everyone else on the DHS team ensure their customers understand the install process and/or what potential issues are clearly and effectively. They do not overwhelm you with technical jargon.
I needed a new gas boiler in Oct.2022 before winter arrived.Rives came in and assessed my situation and I explained I was interested in the hanging wall unit like I have for my hot water(On demand hot water boiler.)He said they have a similar unit for baseboard heating which is made by Ideal from Europe.I went with this unit and so far am very happy with it.The installation team was professional ... More
I needed a new gas boiler in Oct.2022 before winter arrived.Rives came in and assessed my situation and I explained I was interested in the hanging wall unit like I have for my hot water(On demand hot water boiler.)He said they have a similar unit for baseboard heating which is made by Ideal from Europe.I went with this unit and so far am very happy with it.The installation team was professional and did a great job.They cleaned up very well.Hopefully the unit will last many years. Less
Mike quickly diagnosed the issue with my furnace, fixed it, did some preventative maintenance, and advised on how to spot future issues with my system early all within a less than 1 hour appointment.
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Great job. Well done. Thank you Direct home service 👍
Service was really great! Was able to resolve issue quickly. We we’re concerned given the newness of the system. He was able to explain a lot about the unit itself as well.
Had a problem with my boiler. Mike the tech came out, was highly knowledgeable, diagnose the problem and was able to get my boiler up and running again. I would recommend them to anyone.
The Technician Mike came on time & installed the New Control panel & Thermostrat. He was very professional & did a great Job
Team was EXCELLENT, I worked with Mike and Zac They took the time to explain the entire process. He was knowledgeable and professional. The price was excellent, the work was on point. I will definitely use this service again. I recommend them highly to everyone.
Mike is awesome. Super professional, friendly, and saved us money! Came out within 24 hours and got our heat fixed quick. Great rates, no up-selling, just good, honest work at a fair price. I won’t bother looking for anyone else, he’s our guy going forward.
Mike and his apprentice came to the house on time and took their time explaining the problems. I got an estimate within 5 minutes. Excellent service. Mike was able to return later in the week with all the necessary parts and completely a significant amount of work in a very reasonable time and my boiler now works perfectly. He took the time to explain what he did and what to do if something were... More
Mike and his apprentice came to the house on time and took their time explaining the problems. I got an estimate within 5 minutes. Excellent service. Mike was able to return later in the week with all the necessary parts and completely a significant amount of work in a very reasonable time and my boiler now works perfectly. He took the time to explain what he did and what to do if something were to go wrong in the future. I will be using Direct Home Services in the future and would recommend to family and friends. Less
Very helpful service, I must say. The technician was very knowledgable as well as he was more than ready to help us out. He heard our problem patiently and provided a satisfactory solution on that. It was like, he was doing it for his own home, so nothing could go wrong. Always happy to receive such excellent service from Direct Home.Thanks once again and Happy holidays!!!
We had our entire furnace and Ac replaced as well as the humidifier. Bob was great and listened to our needs and was always checking in with updates and to see how everything is running. Mike was great at explaining how everything worked as well and how to change out filters!
Rives and Denis ...Zac and Bill did a Awesone Job today! Got our heat up and running, installed and even extra care to check k up on us later!
Excellent customer service very informative and respectful
Very thorough in their inspection and diagnosis of my furnace. Definitely recommended!
Direct Home services are simply the best in the business! Hands down! Zero argument! I’ve used the mainstream competitors before and they don’t match up! Direct Home Services surpasses all your expectations at an INCREDIBLE price! 10 out of 10!
They were all great. Everything went smooth. All of them were extremely courteous and professional.
Worked with Mike. Guy knew his stuff. Will recommend to anyone
-annual maintenance was replaced by tune-up. -charging have done before approved by customer No recommendation to customers.
Michael came to my home for a 20 min diagnostic. He walked into a nightmare situation at my newly purchased home. Neither one of us knew what he would find and what he did find was a nightmare. Michael remained friendly, calm, professional and hopeful. He reassured me he would get my heat working. And he did! He did not give up until we had heat. I will use this service for my furnace maintenance... More
Michael came to my home for a 20 min diagnostic. He walked into a nightmare situation at my newly purchased home. Neither one of us knew what he would find and what he did find was a nightmare. Michael remained friendly, calm, professional and hopeful. He reassured me he would get my heat working. And he did! He did not give up until we had heat. I will use this service for my furnace maintenance and repairs, always. Less
Excellent service
Great services in a timely manner! Very happy that Mike stopped by today and fixed my gas furnace.
Mike showed up on time and did exactly what we asked for. Our furnace has never run smoother and I couldn't be happier. I am so much more confident going into this winter than I ever have before.
The staff at Direct Home Services have recently serviced my air conditioning systems, and I've had a couple of good encounters with them. The Direct Home Services staff is knowledgeable and courteous. I was constantly informed of the work being done and there were no unexpected or hidden fees. They made the entire process, from initial contact to booking to the work being done, easy by showing up... More
The staff at Direct Home Services have recently serviced my air conditioning systems, and I've had a couple of good encounters with them. The Direct Home Services staff is knowledgeable and courteous. I was constantly informed of the work being done and there were no unexpected or hidden fees. They made the entire process, from initial contact to booking to the work being done, easy by showing up on time and being kind. I'm pleased to award their services a rating of FIVE stars. Less
I heard that Direct Home Services was the company to contact for all of your air conditioning needs. The staff at this organization did a fantastic job of addressing all of my demands. From the staff at the office to the quote that came with a reasonable price and produced great effects, everything was excellent. I'd heartily suggest these folks because they operate well and communicate well.
I won’t use any other company. Mike really went above and beyond for us and I am very grateful.
Very satisfied w/ the knowledgeable & courteous DHS staff members who provided me w/ quality A/C heat pump system service & insight in a professional manner. Thank you Mike & John.
mike did a great job very professional and very good to work with
The guys from this company were amazing. They did a wonderful job from the beginning till the end. They were even willing to work around my schedule. I would recommend them to everyone.
The expert was able to identify the issue and immediately fix our broken air conditioning. The work was completed quickly and with great professionalism. They also went above and beyond by getting in touch with me later to make sure everything was working well. After-job cleanup only improved the whole Direct Home Services experience. I'll use them once again.
Direct Home service was quick to get out to my house after our A/C stopped working. Mike was informative and helpful in resolving the issue.
Bill did an excellent job, and they clean up after themselves. Totally awes👍
I looked up this business on Google. Both the office and field employees impressed me greatly when I first got in touch. The repair man stayed all day to make sure the extensive repair was completed the same day, which was very impressive. Other ac repair companies would have left me without AC for another day. He was very courteous and considerate as well.
We use this company to sort out any issue regarding our ac and we are always really happy with their service. They came just a few days ago, and it was handled courteously, thoroughly, and professionally. The service was completed to our satisfaction, and it was as prompt and courteous as usual. A fair price for such thorough and skilled help, top-notch equipment, and expert servicing from the in... More
We use this company to sort out any issue regarding our ac and we are always really happy with their service. They came just a few days ago, and it was handled courteously, thoroughly, and professionally. The service was completed to our satisfaction, and it was as prompt and courteous as usual. A fair price for such thorough and skilled help, top-notch equipment, and expert servicing from the industry's gold standard supplier. Very content customers. Less
Professional and precise with their estimate and installation
A few years ago, when I was having issues with my ac in my new home, this company truly came through for me, and I have used them ever since. Their service is first-rate on every level, both from the office and the technicians. They are very courteous, well-informed, and respectful of one's house. I heartily endorse them. Friendly personnel and a productive staff assist in carrying out the work. ... More
A few years ago, when I was having issues with my ac in my new home, this company truly came through for me, and I have used them ever since. Their service is first-rate on every level, both from the office and the technicians. They are very courteous, well-informed, and respectful of one's house. I heartily endorse them. Friendly personnel and a productive staff assist in carrying out the work. Will surely keep on using them and would recommend others without any hesitation. Less
Can’t believe that I didn’t stumble across this company years ago. Great professional experience from the start to the finish. Our technician was wonderful and very knowledgeable. He pointed out several issues that were done improperly from our previous company. Keep up the great work and you have another loyal customer in your books.
I can't say enough good things about my experience with Direct Home Services. I had an issue with my central cooling system and DHS provided me with same day top quality service. My service technician was Mike and from the moment he arrived I knew that he would get to the bottom of my issue. Within an hour he had us back up and running again and was professional and knowledgeable from start to fi... More
I can't say enough good things about my experience with Direct Home Services. I had an issue with my central cooling system and DHS provided me with same day top quality service. My service technician was Mike and from the moment he arrived I knew that he would get to the bottom of my issue. Within an hour he had us back up and running again and was professional and knowledgeable from start to finish. You gained a loyal customer from this experience and I look forward to referring all I know to DHS in the future! Less
I was very pleased with the professionalism and promptness. The assistance that I need was promptly delivered; they were able to repair the conditioner that was not blowing cold air. Their technician was completely behind it, and I was astonished by how quickly he completed the task. These guys are unquestionably among the greatest. I enthusiastically suggest their services to others. They are, i... More
I was very pleased with the professionalism and promptness. The assistance that I need was promptly delivered; they were able to repair the conditioner that was not blowing cold air. Their technician was completely behind it, and I was astonished by how quickly he completed the task. These guys are unquestionably among the greatest. I enthusiastically suggest their services to others. They are, in my opinion, among the best in the business. 10/10 would recommend Less
My unit's problem was quickly rectified. I was overjoyed that the technician went above and beyond to ensure that the repair was of the highest quality. He's a knowledgeable, communicative, and prompt technician. I was overjoyed to see him capable of handling my aircon service requirements. The pricing was also fairly reasonable, which pleased me. It was an extremely satisfying service. I will co... More
My unit's problem was quickly rectified. I was overjoyed that the technician went above and beyond to ensure that the repair was of the highest quality. He's a knowledgeable, communicative, and prompt technician. I was overjoyed to see him capable of handling my aircon service requirements. The pricing was also fairly reasonable, which pleased me. It was an extremely satisfying service. I will contact this company again if I require their services in the future. Less
This company has been used by the majority of my family for over a year. Each of our experiences has been fantastic. Although the expert went above and above his responsibilities, the service was quite reasonable. He did an excellent job. Every portion of my unit was repaired flawlessly, and broken parts were replaced the same day. It was quite satisfying. If you need affordable HVAC repairs, I h... More
This company has been used by the majority of my family for over a year. Each of our experiences has been fantastic. Although the expert went above and above his responsibilities, the service was quite reasonable. He did an excellent job. Every portion of my unit was repaired flawlessly, and broken parts were replaced the same day. It was quite satisfying. If you need affordable HVAC repairs, I highly recommend this company. Less
Ben, Ricardo, Aneudy, and Shane are great. Very professional salesman and installers. They always made sure I was happy with install and doubled checked placement. Took the time to explain everything and show me how to work mini splits. Definitely recommend!
The crew that came out to fix our ac was friendly, professional and funny. They knew what they were doing, didn't waste time and got the job done quickly.
My AC went out on me in July and there was no way I could afford to get it replaced. I really needed it to be fixed because my apartment gets hot, but I also had to work. The guys at Direct Home Services were very helpful in staying late so that I could get my unit up and running again, working with a budget and even giving me tips on how I could save money if it happened again.
Will provide more details on services as they are completed. We contracted for complete replacement of furnace, condenser and a/c coil... it's possible the heating & cooling appliances we're replacing are "original" to the 1988-built condo, else only the second replacement. In any case, the appliances owe us nothing in this 34-yo condo unit. I will feel *very* confident moving forward with a bran... More
Will provide more details on services as they are completed. We contracted for complete replacement of furnace, condenser and a/c coil... it's possible the heating & cooling appliances we're replacing are "original" to the 1988-built condo, else only the second replacement. In any case, the appliances owe us nothing in this 34-yo condo unit. I will feel *very* confident moving forward with a brand new set of YORK appliances. :-) ***** ***** ***** ***** Update... September 6th, 2022. Replacement of both the inside & outside units went flawlessly. Two guys showed up promptly with a truckload of appliances & they immediately set to removing the old units. They uncrated everything outside, so there was no mess inside. And there was no problem with installation as all the replacement pieces were smaller & more compact than the original pieces. When done, the guys showed me how to use my new digital thermostat (replacing the old dial thermostat), and their work area was left meticulously clean. All in all, it took about about six hours for the entire job. Would HIGHLY recommend this company for any HVAC issues you may have. Less
Bill helped me troubleshoot an issue on the phone instead of sending someone out and billing me - awesome, professional, massive thanks!
I booked a call for a minor AC repair, which turned out to need a major overhaul. The tech was able to handle all sorts of issues, including central air conditioning system problems and other intermittent issues that seemed to be popping up all the time. His work was very professional, he was patient and answered all my questions with ease. I would highly recommend this contractor to anyone looki... More
I booked a call for a minor AC repair, which turned out to need a major overhaul. The tech was able to handle all sorts of issues, including central air conditioning system problems and other intermittent issues that seemed to be popping up all the time. His work was very professional, he was patient and answered all my questions with ease. I would highly recommend this contractor to anyone looking for great AC & Heating Repair in Middlefield. Less
Service was excellent and efficient mike came in and did a great job also gave me great pointers thanks again !!!
The boys came today to repair my 25-year-old ac, and they were prompt, efficient, and kind. When I contacted, the office staff was quite helpful and immediately scheduled it for me. I want to thank all of the technicians for all of their assistance when I needed to have my ac repaired. Very nice young men who impressed me with their effort and attitude. Considering my experience, I would unquesti... More
The boys came today to repair my 25-year-old ac, and they were prompt, efficient, and kind. When I contacted, the office staff was quite helpful and immediately scheduled it for me. I want to thank all of the technicians for all of their assistance when I needed to have my ac repaired. Very nice young men who impressed me with their effort and attitude. Considering my experience, I would unquestionably suggest this ac repair company in Middleton. Less
Received a 2-week wait time estimate after calling multiple other AC repair companies. Direct Home Services was located roughly halfway down the list of enterprises, and they promised to send a tech to my house in just two hours! My issue was immediately and expertly resolved for a very fair price. I strongly urge you to do the same. I'll be saving his contact information on my phone for the next... More
Received a 2-week wait time estimate after calling multiple other AC repair companies. Direct Home Services was located roughly halfway down the list of enterprises, and they promised to send a tech to my house in just two hours! My issue was immediately and expertly resolved for a very fair price. I strongly urge you to do the same. I'll be saving his contact information on my phone for the next time my air conditioner breaks down. Regards! Less
Knowledgeable technician. Very nice, thorough. Will call again for maintenance next year.
Excellent support. Very professional throughout. Finding a trustworthy AC repair business in Middleton was difficult for me, and in some situations, the search was awful. I found Direct Home Services after a bunch of research and they responded right away and clearly understood the issues. The engineers are friendly and knowledgeable. There were some errors—not their fault—but the corporation pro... More
Excellent support. Very professional throughout. Finding a trustworthy AC repair business in Middleton was difficult for me, and in some situations, the search was awful. I found Direct Home Services after a bunch of research and they responded right away and clearly understood the issues. The engineers are friendly and knowledgeable. There were some errors—not their fault—but the corporation provided reimbursement for the additional time. I would highly suggest them. Less
Mike did an excellent job, he explained exactly what was happening and what needed to be done. He gave other options that he thought that wasn’t necessary at this point in time but maybe needed in the future because of the age of the system. Fair price, good job. Thank you.
Very professional and knowledgeable ran into a issue at my home it was rectified without any issues. Ricardo and Mike were very good and know their trade very well. I’m very elated with my new install
Very responsive and dependable. Do what they promise and bend over backwards to help the customer. You will be happy with their work and can depend on their service.
Was a pleasure working with everyone there. Had a service but during it the AC unit died (it hasn’t been serviced since before we lived there and was in bad shape) and as first time homeowners didn’t really know what to do. Rives came out, quoted us a good new system and prices were very fair. He helped us out there! Dennis was able to come out in less than a week with a whole system and got it ... More
Was a pleasure working with everyone there. Had a service but during it the AC unit died (it hasn’t been serviced since before we lived there and was in bad shape) and as first time homeowners didn’t really know what to do. Rives came out, quoted us a good new system and prices were very fair. He helped us out there! Dennis was able to come out in less than a week with a whole system and got it installed. Definitely recommend them and will be using them for service in the future too. Less
Called and they were there the next day. Everything was explained well and very fairly priced. This is my HVAC company from now on.
Mike came to service my AC system. He was professional and explained what was he was doing. Mike pointed out things that could be improved such as adding a filter, and things that were working well and didn't need to be changed. I have an old air conditioner and while it was working fine he pointed out issues I may run into in the future, and what my options would be at that time. I chatted w... More
Mike came to service my AC system. He was professional and explained what was he was doing. Mike pointed out things that could be improved such as adding a filter, and things that were working well and didn't need to be changed. I have an old air conditioner and while it was working fine he pointed out issues I may run into in the future, and what my options would be at that time. I chatted with Mike while he worked and it was quite apparent he knew a lot about the new energy efficient systems on the market. I look forward to using Direct Home Services again. Less
Upgraded from a furnace and water heater. Great service would definitely recommend.
Very professional! Ben the sales person was excellent to work with. All the install people were great. Knowledgeable, friendly, and left my home spotless! They went above and beyond!
Mike showed up slightly early, talked me through the diagnostics, and was extremely knowledgeable. Following his troubleshooting he had all the replacement parts and completed the repair in under one hour. Highly recommend
THE PRICE . THE COMPANY IS VERRY GOOD. I WILL RECOMMEND THIS COMPANY.
Great service, complete explanation of the work being performed. Professional staff
Top notch professionalism, work product and follow through. I used Direct Home Services for my ductless AC install. The salesperson Rives was detailed, responsive and incredibly helpful; he really inspired confidence in the product and the business. The installers were also incredible - they did an exacting and fastidious installation, and left my home spotless. I would highly, highly recommend D... More
Top notch professionalism, work product and follow through. I used Direct Home Services for my ductless AC install. The salesperson Rives was detailed, responsive and incredibly helpful; he really inspired confidence in the product and the business. The installers were also incredible - they did an exacting and fastidious installation, and left my home spotless. I would highly, highly recommend Direct Home. Less
We were very pleased with the professionalism of everyone, the price of the boiler and water heater, and the quick timeframe of the installation. The quality of the work is first rate. Recommended highly.
Prompt and efficient service. Extensive knowledge about the problem. Would use service again for all my hvac needs.
Direct Home Services was responsive, listened carefully to my issues and concerns, responded promptly and provided an acceptable quotation on the first visit. Scheduling was at my convenience and installers were the best, clean, fast and very accommodating. I would certainly recommend this company to anyone in need of a furnace replacement/upgrade.
The service rep performed the maintenance on my Central Air Conditioner to my utmost satisfaction. I was very pleased with their service and I would recommend them for installation or a new A/C system or for maintenance and/or repairs. Contrary to what it says I do reccommed Direct Home Services for all your home projects since I do not know how change the ratings
I went out of town on Sunday 4.10 thinking I’d be gone till Thursday but plans changed. I had turned down my thermostat to 60 before I left and ended up coming home the very next day to find out that my heat was off. I went downstairs and the pilot wasn’t lit. My unit was about 30 years old and I’d had frequent problems with it in the past 16 years. I looked online and found DHS quite by accident... More
I went out of town on Sunday 4.10 thinking I’d be gone till Thursday but plans changed. I had turned down my thermostat to 60 before I left and ended up coming home the very next day to find out that my heat was off. I went downstairs and the pilot wasn’t lit. My unit was about 30 years old and I’d had frequent problems with it in the past 16 years. I looked online and found DHS quite by accident. This was Monday morning 4.11 just to give you a timeframe. They sent Mike Pasquale out within 2 hours. He looked at it and found a major problem so within 3-4 hours, Rives was here putting together a package for me that fit my needs and my budget. Tuesday he got the ball rolling; Wednesday the job began at 8:00 am and they were finished, cleaned up and out by 2:00 pm. I feel so blessed that I found this company! Everyone is professional and super efficient. I’ll definitely be recommending them to my neighbors! Less
Fantastic! Highly recommended! Honest, professional, straight-forward, knowledgeable, reliable, conscientious, and empathetic are just some of the words I'd use to describe Mike. He did an amazing job. He showed up promptly, he was wearing a mask (something I especially appreciate with a little one at home), he quickly figured out why we didn't have heat, and was then able to make the needed repa... More
Fantastic! Highly recommended! Honest, professional, straight-forward, knowledgeable, reliable, conscientious, and empathetic are just some of the words I'd use to describe Mike. He did an amazing job. He showed up promptly, he was wearing a mask (something I especially appreciate with a little one at home), he quickly figured out why we didn't have heat, and was then able to make the needed repairs immediately. He also identified an emergency situation with a failing expansion tank and made the needed replacement so we didn't end up with a flooded basement next week. Wonderful experience all around! Less
Fantastic experience! Very quick service response and excellent technician! Mike was great! I really loved the text and email confirmations and updates on technician arrival....will only use them going forward!
Had a/c maintenance done and everything was explained as it was done
Mike D was very thorough. First service, so he went through and explained every detail. Ready for the summer. Thanks Mike.
Love these guys. Mike is awesome. I'm having AC installed soon and will post then as well.
This was an excellent experience! Everything from receiving a quote to turning the system on for the first time went flawlessly. The complete system was installed within one week of signing the contract! I had all my questions and concerns answered promptly and professionally. Not to mention it was approximately 20% cheaper than going with other well known companies (HARP), while using higher rat... More
This was an excellent experience! Everything from receiving a quote to turning the system on for the first time went flawlessly. The complete system was installed within one week of signing the contract! I had all my questions and concerns answered promptly and professionally. Not to mention it was approximately 20% cheaper than going with other well known companies (HARP), while using higher rated equipment! Less
They installed the new boiler and now my whole house has heat. My family and I now want to keep the house. Thanks for doing an awesome job.
Wowwww. I recently bought a house. And I was looking for a trustworthy and professional to service my combi Navien boiler and heater. I did reasearch and this company came up. I called and was given an appt right away. Later on that day Mike called to introduce himseld and tell me that he was looking forward to helping with my system. He was on time, professional, and very nice and super helpful.... More
Wowwww. I recently bought a house. And I was looking for a trustworthy and professional to service my combi Navien boiler and heater. I did reasearch and this company came up. I called and was given an appt right away. Later on that day Mike called to introduce himseld and tell me that he was looking forward to helping with my system. He was on time, professional, and very nice and super helpful. He explained everything, every step of the way. I like that he was honest and truthful to his job and my safety and my family’s was priority for him. Definitely will use him for any future repairs or maintenance required. Less
Direct Home Services was great to work with! Professional, timely, efficient, clean and friendly!! Very helpful and informative. Rives Jackson and technicians were honest through the entire process. Explained in detail what I could expect and delivered on every aspect. Rives came and checked on job when it was finished and made sure everything was completed to my satisfaction. As well as check i... More
Direct Home Services was great to work with! Professional, timely, efficient, clean and friendly!! Very helpful and informative. Rives Jackson and technicians were honest through the entire process. Explained in detail what I could expect and delivered on every aspect. Rives came and checked on job when it was finished and made sure everything was completed to my satisfaction. As well as check in a few days later to make sure everything work as expected. Will continue to work with them and recommend to any one. Less
Always professional and knowledgeable
Prompt, friendly and reasonably priced! Mike was an excellent technician, he explained everything he did and was extremely knowledgeable. I would highly recommend Direct Home Services!!
Great service, very friendly service tech. I will definitely be using them for future heating services.
My husband and I are truly appreciative of the quick response and turn around time in getting our new heating system installed! We were without heat for over two weeks downstairs and had called other companies and getting nowhere in terms of servicing. Rieves and Direct Home Service staff were prompt in coming in to assess the issue and install a brand new unit within a couple of days. We are ver... More
My husband and I are truly appreciative of the quick response and turn around time in getting our new heating system installed! We were without heat for over two weeks downstairs and had called other companies and getting nowhere in terms of servicing. Rieves and Direct Home Service staff were prompt in coming in to assess the issue and install a brand new unit within a couple of days. We are very happy that the install was completed in one day and we now have heat for the upcoming storm this weekend!! Thank you so much!! Less
Excellent and very professional service
They went above and beyond to get a new furnace installed when ours broke on one of the coldest weekends of winter. They preformed next day services and we’re beyond professional and helpful. My family would recommend this company 10/10
Professional, reasonable prices, good communication. Would definitely recommend to others!
Had our furnace replaced this past summer and we've had nothing but issues with it since. We've had to call on 3 different occasions to have the system looked at because it simply wasn't working, and here we are 13 degree weather in the middle of winter and our house won't get above 58 degrees. We spent almost 9k on a furnace that is sold at Home Depot for 3k. Totally scammed us. How can you peop... More
Had our furnace replaced this past summer and we've had nothing but issues with it since. We've had to call on 3 different occasions to have the system looked at because it simply wasn't working, and here we are 13 degree weather in the middle of winter and our house won't get above 58 degrees. We spent almost 9k on a furnace that is sold at Home Depot for 3k. Totally scammed us. How can you people sleep at night?! Less
Direct Home Services was great to work with! Professional, timely, efficient, clean and friendly!! Very helpful and informative. They left my home just as they found it except with a brand new heating system that works great and looks great!! I would highly recommend their services. Great experience all around!
Bill and his crew did an excellent job, 100% recommended.
We were very happy with the results of our meeting with you. The conversation felt very informative but did not ever feel like a hard sell of services that we really didn’t need. We are happy with our decision to proceed with you.
I had mini splits put in last year and they did such amazing work I had them come install a new furnace yesterday! To say they worked efficiently and went above and beyond is an understatement! They were on time, professional and even fixed my water heater while they were here at not extra cost. It is a breath of fresh air to finally find a reliable company to work with. I would highly recommend ... More
I had mini splits put in last year and they did such amazing work I had them come install a new furnace yesterday! To say they worked efficiently and went above and beyond is an understatement! They were on time, professional and even fixed my water heater while they were here at not extra cost. It is a breath of fresh air to finally find a reliable company to work with. I would highly recommend and use them for any future work I need! Love them! Bill even calls the next day to make sure everything went smoothly- talk about service ♥️ Less
I would recommend Direct Home and would definitely use them again if I needed too. The instillation of my furnace and the heat added to the downstairs was done quickly and professionally. I am very happy with how I was treated and with the quality.
Today Direct Home Service finished the work done; I am happy because the ductless machine (A/C and Heating) looks wonderful, and the installation work has been excellent. Also, Bill is a super friendly and sincere man; let yourself be guided without worry; he knows his job.
Direct Home Services was wonderful to work with. I called them on a Monday, they came out within 3 hours to look at my system. The technician was knowledgeable and gave me some great insight into what was wrong with my system (needed to replace the whole thing). I did some shopping around, but Direct Home Services really had the best price, and the best guarantee of the system, and financing. I m... More
Direct Home Services was wonderful to work with. I called them on a Monday, they came out within 3 hours to look at my system. The technician was knowledgeable and gave me some great insight into what was wrong with my system (needed to replace the whole thing). I did some shopping around, but Direct Home Services really had the best price, and the best guarantee of the system, and financing. I made the decision to proceed with them on Friday, and they were here first thing Wednesday morning to replace the entire system. They were so efficient, hard working, respectful, tidy/clean, and diligent. They even went the extra mile for me, by combining my heating and cooling thermostats. I was really impressed with the fact that the owner came back to make sure everything was satisfactory and do a final walk through. They really went above and beyond for me, they exceeded my expectations, and I would really recommend them to anyone and I would use them again! Less
Direct Home Service , Rives Jackson, Thank you on behalf of my wife & I for the good Quality of work you and your team perform we were thoroughly impressed with your professionalism in your knowledge and really sitting down and taking the time to explain to us . I will definitely recommend you guys to anyone that is looking for HVAC or mini ductless units God bless you and thank you once again r... More
Direct Home Service , Rives Jackson, Thank you on behalf of my wife & I for the good Quality of work you and your team perform we were thoroughly impressed with your professionalism in your knowledge and really sitting down and taking the time to explain to us . I will definitely recommend you guys to anyone that is looking for HVAC or mini ductless units God bless you and thank you once again roll Tide… Less
I could not leave a more positive review! The experience we had beginning to end has been amazing. Bill was a bit booked out because it’s his busy season, but was super open about timing and was extremely flexible with us. He came to the house and did a thorough inspection, sat down and explained everything in detail, and was so honest and realistic about pricing and what we needed. Our AC was in... More
I could not leave a more positive review! The experience we had beginning to end has been amazing. Bill was a bit booked out because it’s his busy season, but was super open about timing and was extremely flexible with us. He came to the house and did a thorough inspection, sat down and explained everything in detail, and was so honest and realistic about pricing and what we needed. Our AC was installed two weeks later and everyone arrived on time, was extremely kind, and got the job done in A DAY! We had no air ducts so there was a lot of work that went into it. The electrician that worked with them was awesome as well. We have some wiring issues and they were able to work around it and even help fix a few things. As first time home buyers and a young couple with not a lot of knowledge we definitely recommend them! Less
You absolutely MUST use this business. Bill is a man of his word, an honest businessman, and has a phenomenal crew working with him! He will be upfront with you, and get you the best equipment for the best price! We are so fortunate to have selected this company! I’m sure you will be, too!
Bill Ladas understood what I wanted for AC and ductless heating when I mentioned my solar panels. Out of 4 other companies, Direct Home Services was quick to address my interest in profiting from the economy of solar electric compatible systems.
They were friendly and professional, work was done quickly and they clean up after themselves. I would recommend the company to family and friends.
We priced out several different HVAC's from about 5 companies. Bill was very easy to work with, excellent at returning phone calls, his pricing and time to install was the best. We got 3 Daikin HVAC's... they were installed 3-4 days after ordering in June. Work crew was professional, took care to protect the floors and furniture plus cleaned up after. We're so happy with our system...nice to... More
We priced out several different HVAC's from about 5 companies. Bill was very easy to work with, excellent at returning phone calls, his pricing and time to install was the best. We got 3 Daikin HVAC's... they were installed 3-4 days after ordering in June. Work crew was professional, took care to protect the floors and furniture plus cleaned up after. We're so happy with our system...nice to have a cool, humidity free home ! Less
Prompt service, good pricing, and fast installation time. Qualified installers and focused on all details to make sure the system operated properly
Very professional from start to finish. Great communication good value and selection on all products offered. Would always recommend installers were great. Top of the line service across the board.
On time on budget and left my home spotless.Very professional highly recommended. Pleasure to do business with Thanks Bill
Bill and his team were professional from the first phone call right through to the installation of my ac and heating system. I got two quotes and Direct Home Services was cheaper, but really the big difference was the responsiveness, timeliness, and all-around professionalism shown throughout the process. It was night and day compared to the other company I had been dealing with. Save yourself a ... More
Bill and his team were professional from the first phone call right through to the installation of my ac and heating system. I got two quotes and Direct Home Services was cheaper, but really the big difference was the responsiveness, timeliness, and all-around professionalism shown throughout the process. It was night and day compared to the other company I had been dealing with. Save yourself a headache and go with Direct Home Services. The project will get done quickly and at a good price. Less
Wonderful experience from start to finish. These guys were very friendly and easy to deal with. I highly recommend this company to anyone that needs this type of service. Thanks guys!! Keep up the great work!!!
What a great experience from start to finish. Bill is a great guy, easy to get a hold of and very knowledgeable. His crew was very polite, clean and professional, and kept us informed throughout the process. They worked really hard to get the job done right and on time, I highly recommend Direct Home Services!
Came on time very professional and went straight to work. Left work areas spotless.
I’ve known the owner, Bill, for a long time. Bill, his business and his team, really take pride in understanding their customers. I recommend contacting Direct Home Services for all your heating and cooling needs.
We installed a new central heat pump unit with new duct line. i choose direct home service because they provided the best price with the specifications that i desired. they did a great job and we will hire them for future projects.
Being in the Solar Industry, our company Ion Solar Pros was in the market for an HVAC company we could refer business to. Solar and HVAC many times go hand in hand. Homeowners save on electricity, and often times want to make their home more efficient with new HVAC equipment at the same time. After vetting out many companies, we decided to partner with Direct Home Services. They are reliab... More
Being in the Solar Industry, our company Ion Solar Pros was in the market for an HVAC company we could refer business to. Solar and HVAC many times go hand in hand. Homeowners save on electricity, and often times want to make their home more efficient with new HVAC equipment at the same time. After vetting out many companies, we decided to partner with Direct Home Services. They are reliable, accountable, professional, and we are very confident recommending our homeowners over to them. Less
I am beyond pleased with this company. They were responsive, punctual and very professional. They went above and beyond to do a fantastic job. I highly recommend this company and would most certainly utilize them again for anything in the future. The two mini split units I had installed work amazing. Thank you very much !!
I would highly recommend Direct Home Services! We recently had Central Air installed. Their service fully satisfied our expectations. They were prompt, friendly, knowledgeable, and clean! Their financing was also very quick and efficient. We're so glad we found them!
We replaced both heating and air conditioning systems with Direct Home Services. They were great. They were extremely professional, and they were knowledgeable, respectful, experienced, clean, timely, responsive and answered all my questions! They were a pleasure to work with!
All the crews involved were very professional and efficient in doing their part of the job. Had entire 2 floor hardware installation done in one day and cleaned up everything so one wouldn’t even know they were their when they left at end of day. I would have their HVAC and electrical team anytime again!
I recently had 3 Mitsubishi Hyper heat and ductless air mini splits installed.Every single person involved with Direct Air were beyond great. Best contractor and install experience I could ever hope for. I highly recommend this company and their entire team. Totally professional and very knowledgeable and very easy to work with . a++ all the way . Thank you