The staff was very nice and friendly. They all was very understanding to our needs and how we wanted the service to look. Jakai did an amazing job when doing the crowing and picking the crown for my loving mother. Brittany and Zoe were very sweet and pleasant. The service and church was beautiful. Everyone just did a good job. I have no complaints. I would definitely recommend someone to have the... More

The staff was very nice and friendly. They all was very understanding to our needs and how we wanted the service to look. Jakai did an amazing job when doing the crowing and picking the crown for my loving mother. Brittany and Zoe were very sweet and pleasant. The service and church was beautiful. Everyone just did a good job. I have no complaints. I would definitely recommend someone to have their service with Congo. Less

Congo Funeral Home and their staff (Kim, Trippy, Valerie, Max and Jakai) were phenomenal. The funeral for James D. Beardsley (the founding pastor of Jacob's Well) was detailed, demanding, and complicated. They were kind, patient, and fulfilled every one of our requests. The empathy and excellence they brought to our family and our church was top shelf. We could not ask for any better.

The Congo funeral home was amazing to me and my family, all the staff gave me love and especially trippi, everything was on time and they made me feel like I was loved

Great set of staff . Thanks you

Hello, to anyone reading this, do not use this company for your loved ones. The people (Kim & Cherry) that worked with me was no help with me or my grieving. I live out of state and did not make it back to my family members service and they didn't give me the option for Livestream and many other things. I'm still waiting for an invoice from them, and it been 2 years ago. The communication with th... More

Hello, to anyone reading this, do not use this company for your loved ones. The people (Kim & Cherry) that worked with me was no help with me or my grieving. I live out of state and did not make it back to my family members service and they didn't give me the option for Livestream and many other things. I'm still waiting for an invoice from them, and it been 2 years ago. The communication with them is very bad, I wish I used another business for my family member. Even though I heard they did a good job with my family member, how would I know? Less

I would like to thank Valerie and the staff for a job well done .Everything was handled in an exemplary manner. I utilized their services, for my beloved husband, in three states. Everything was timely and all staff members were compassionate, professional and accommodating to my family's needs.

Great five star treatment!! They are willing to work with you and your family. Highly recommended!

We Love Congo Funeral Service, They Loved on us and made sure our loved one was sent away properly!! Mrs Candice Really walked us thru and worked it out, top tier treatment

Money hungry! Double books weddings and events! Do not do business with them!

they were respectful and did anything and everything they could to help us. 100/10

The lack of stars indicates disappointment as to the lack of professionalism!!!!!

On 7/13/23 at the Legacy Center the hottest day they did not have any AIR OR FANS IN THAT CHURCH. Then the staff was not at their post for when we needed them. Then they didn’t have the Right Flag. It was terrible

My family has used their services for generations. Terrible customer service recently. It's a shame!

If no stars I would, they totally took advantage of my stepmother in her time of need…during the planning the rod her what the was going to do and what would be available for service and the repass. NONE of it was absolutely nothing, they didn’t even want to open the doors for my family when we arrived at 10:30 and the doors was to be open at 10. She paid for the service and once they got the ch... More

If no stars I would, they totally took advantage of my stepmother in her time of need…during the planning the rod her what the was going to do and what would be available for service and the repass. NONE of it was absolutely nothing, they didn’t even want to open the doors for my family when we arrived at 10:30 and the doors was to be open at 10. She paid for the service and once they got the check they stop taking our calls. Horrible, horrible deplorable do not just don’t use!! Oh and the woman who was the we found out later was the owner. She NEVER once said anything about how sorry their were for their total lack of preparation. Terrible stay away!!! Less

The Congo Family did an Unbeliveable Excellent Job with my Mother's Homegoing. They really made my grieving process a little easier. I'm so grateful for them. Thank you all so much for your help and patience. A+

I recently experienced the loss of my dear mother. I want to thank the entire Congo Funeral Home on making this heartbreaking experience more bearable. From those who did the programs and flowers, to Valerie who helped with the arrangements and was available for all my questions and requests, to Deanna who allowed our final inspection time to be a praise worthy moment, and the service staff on t... More

I recently experienced the loss of my dear mother. I want to thank the entire Congo Funeral Home on making this heartbreaking experience more bearable. From those who did the programs and flowers, to Valerie who helped with the arrangements and was available for all my questions and requests, to Deanna who allowed our final inspection time to be a praise worthy moment, and the service staff on that day were more than professional and compassionate. My family and I were more than please with everything! Thank you again! Less

I want to give a big thanks to the coordinator Valerie for an awesome job yesterday. Everything we had wanted she had it available. So now next week is it…. Congo funeral Home 3/16/2023 this is another review I was trying to add a new one but couldn’t. Any how Congo Funeral Home really outdone themselves yesterday for the final viewing coming all the way from New York to give our brother a fare... More

I want to give a big thanks to the coordinator Valerie for an awesome job yesterday. Everything we had wanted she had it available. So now next week is it…. Congo funeral Home 3/16/2023 this is another review I was trying to add a new one but couldn’t. Any how Congo Funeral Home really outdone themselves yesterday for the final viewing coming all the way from New York to give our brother a farewell was one of the best services and you all deserve your flowers. Thank you from my family and friends. You’re appreciate it. Keep up the good work!!!!!!! Less

I used to praise this company for their work with the community. We have used them for generations. But this time they dropped the ball. My. Dad had a prepaid funeral already set up. He passed away just before Christmas. We contacted Kim and everything seemed to be going as planned until 3 days before the service when Kim called to say she couldn't make the meeting because she was sick. I get it ... More

I used to praise this company for their work with the community. We have used them for generations. But this time they dropped the ball. My. Dad had a prepaid funeral already set up. He passed away just before Christmas. We contacted Kim and everything seemed to be going as planned until 3 days before the service when Kim called to say she couldn't make the meeting because she was sick. I get it your sick, so pass it to someone else. But that didn't happen because she lost/misplaced everything. No pic for the video, no casket (that he picked out), no plans...nothing. Then she had the audacity to call and try to chastise someone for making a complaint. We ended up speaking with Trippi and he came in and saved the day and the funeral went off without a hitch. Mr Congo your business is a big part part of the community and you've worked really hard at making it that way, but with Kim's shenanigans during a time when people need you must, is not a good look. She is really hurting the business and your relationship with the community. Thank you Trippi for everything you did to make us feel comfortable. We truly felt the love and commitment of the old Congo's..."We Care". Less

Save yourself the heartache, frustration and anxiety. Go somewhere else! Congo's is no longer the best or better option. They're unprofessional and greedy. Everytime I think about our previous interactions I get palpitations. They robbed me of my one last request. All I wanted was a fingerprint charm.

There Customer Service is Terrible No Communication What so Ever

The Matriarch and Patriarch of the Congo Family were my parents Edward Fisher and Savannah E, Lewis Fisher- Landrum friends. When myself and my siblings were growing up and I used to be a playmate of Lovey Congo RIP. The Congo Family has always been known for treating both the living and dead with great respect. Who else would my family chose to help lay the Matriarch of our family to rest three ... More

The Matriarch and Patriarch of the Congo Family were my parents Edward Fisher and Savannah E, Lewis Fisher- Landrum friends. When myself and my siblings were growing up and I used to be a playmate of Lovey Congo RIP. The Congo Family has always been known for treating both the living and dead with great respect. Who else would my family chose to help lay the Matriarch of our family to rest three years ago. From the moment they shown up at the Kurtz Home to claim our mother body immediately upon her death. The professionalism to which they handle our mother and family was impeccable. The entire staff went above and beyond to assist us in every way possible. My mother services was in a church and the staff knew how hard this was on our family. The director and assistant even stress the importance to those after her viewing service the importance of having life or burial insurance for themselves and their loved ones. Our mother had prepared me for her death. So I knew everything about her insurance policy and what kind of service she wanted. Myself and my siblings purchased her casket and picked out her clothing ourselves. As her children it was something that we wanted to do personally as a family and let Congo do the rest. I’m truly graceful for all that was done for our mother and family. Congo is the best and that’s what our mother deserved and received. I great deed never forgotten thank Congo Staff members for your great timely and tireless service. Less

On behalf of my brother”s family and friends, I would like to thank Congo Funeral Home for an excellent job they did on his viewing and burial. Job well done!

These are the worst people, I paid for my mom to be cremated and after that they just stopped contacting me. I found out today that my moms remains was ready for almost 2 weeks with no obituary after they was paid in full from the start. How can anyone grieve properly when the people who’s supposed to take care of her body basically robbed me and left me in the dark since the beginning then come ... More

These are the worst people, I paid for my mom to be cremated and after that they just stopped contacting me. I found out today that my moms remains was ready for almost 2 weeks with no obituary after they was paid in full from the start. How can anyone grieve properly when the people who’s supposed to take care of her body basically robbed me and left me in the dark since the beginning then come to find out that they didn’t have no contact information for me after the payment was made. This should be against the law Less

I’m da real C 🤫🔫

The Matriarch and Patriarch of the Congo Family were my parents Edward Fisher and Savannah E, Lewis Fisher- Landrum friends. When myself and my siblings were growing up and I used to be a playmate of Lovey Congo RIP. The Congo Family has always been known for treating both the living and dead with great respect. Who else would my family chose to help lay the Matriarch of our family to rest three ... More

The Matriarch and Patriarch of the Congo Family were my parents Edward Fisher and Savannah E, Lewis Fisher- Landrum friends. When myself and my siblings were growing up and I used to be a playmate of Lovey Congo RIP. The Congo Family has always been known for treating both the living and dead with great respect. Who else would my family chose to help lay the Matriarch of our family to rest three years ago. From the moment they shown up at the Kurtz Home to claim our mother body immediately upon her death. The professionalism to which they handle our mother and family was impeccable. The entire staff went above and beyond to assist us in every way possible. My mother services was in a church and the staff knew how hard this was on our family. The director and assistant even stress the importance to those after her viewing service the importance of having life or burial insurance for themselves and their loved ones. Our mother had prepared me for her death. So I knew everything about her insurance policy and what kind of service she wanted. Myself and my siblings purchased her casket and picked out her clothing ourselves. As her children it was something that we wanted to do personally as a family and let Congo do the rest. I’m truly graceful for all that was done for our mother and family. Congo is the best and that’s what our mother deserved and received. I great deed never forgotten thank Congo Staff members for your great timely and tireless service. Less

PLEASE DON'T PUT YOUR FAMILY THROUGH ANY MORE PAIN... THIS IS THE WORST FUNERAL HOME EVER These people are cold, heartless, disrespectful and so unconsidered of the family and friends feelings and or well being. When a family loses a family member this is place should make saying goodbye as stress-free as possible. However that definitely wasn't the experience when we had to organize my little b... More

PLEASE DON'T PUT YOUR FAMILY THROUGH ANY MORE PAIN... THIS IS THE WORST FUNERAL HOME EVER These people are cold, heartless, disrespectful and so unconsidered of the family and friends feelings and or well being. When a family loses a family member this is place should make saying goodbye as stress-free as possible. However that definitely wasn't the experience when we had to organize my little brother's funeral. This place caused our family especially. They push what works for them on the family with no regards to how it may effect a loved one. Not only did these people have the audacity to call us around 3 or 4 in the evening. The day before my brother's service to tell us that they want to postpone the service to the following weekend of an assumption that it was supposed to snow too much. Smh... an assumption. I said to the women who called " ARE YOU TELLING ME YOU WANT ME TO PUT MY MOTHER THROUGH ANOTHER WEEK OF HEARTACHE BECAUSE YOU GUYS BELIEVE THERE WILL BE MORE SNOW THAN WHAT THE NEWS ARE CALLING FOR??? TELL ALL MY FAMILY WHO ARE ALREADY ON THEIR WAY TO DELAWARE IT'S POSTPONE DUE TO AN ASSUMPTION?" This lady had the nerve to say will if y'all want to risk everyone's life then that's fine. After coming up with a million reasons why they felt the need to postpone a funeral service. I explained to her that it was only calling for 3 inches of snow. So yes we are willing to risk our lives. Her tone was rude and unprofessional. Her reasoning was rdiculous. She kept telling me the owner was too old to come out in that kind of weather, some of the employees lived too far to have to drive in that kind of weather. I said to her " respectfully speaking those are problems that Congo needs to figure out. I let her know that if it was not a state of emergency, we want the service to continue. She definitely wasn't happy about it. Her sarcasm and tone was was beyond rude and nasty. Needless to say the service continued as scheduled. The service was terrible. It was unorganized and unprofessional. I do feel the need to mention one of many incidents that occurred. During the service I seen my mother standing at the casket alone crying. As I walked over and stood with my mother. I could hear one of the ladies saying to my brother's wife " Whatever you want, we do not care about any of their feelings. We only care about making sure you're ok...." In shock, hurt and angry I had to take a deep breath and think about my mother. There had been tension between his wife and the sisters. Nothing noticeable to the guest or disrespectful. Just a little tension between family. One of the ladies asked my sister during a sit down if there was anything going on between the family because she could feel a little tension during the planning process. My sister let her know that the families had a difference of opinion. Not sure how that made her comfortable enough to stand within a couple of feet from my mother and disregard her and the entire family and friends as a whole. It was extremely hurtful. Taking my mother's feelings into consideration. I just simply choose to not address this heartless lady. Honestly there is NOTHING positive to say about Congo Funeral Home. Save your family and friends any more unnecessary heartache. STAY AWAY FROM THIS PLACE.... Less

Their livestream service is terrible. I could not fly back to the USA to be at my grandfather's funeral and depended on seeing the livestream. It kept cutting off. And they have the nerve to charge for a download of it.

Their livestream service is terrible. I could not fly back to the USA to be at my grandfather's funeral and depended on seeing the livestream. It kept cutting off. And they have the nerve to charge for a download of it.

Would not recommend . Unprofessional & unorganized. I can’t even go into detail about the amount of times my mom had to call or message and get the run around about her husband it was RIDICULOUS! To put a grieving wife through the things they put her through. I’m so glad she’s finally done dealing with these people . I wouldn’t recommend these people to ANYONE and for the amount of money they cha... More

Would not recommend . Unprofessional & unorganized. I can’t even go into detail about the amount of times my mom had to call or message and get the run around about her husband it was RIDICULOUS! To put a grieving wife through the things they put her through. I’m so glad she’s finally done dealing with these people . I wouldn’t recommend these people to ANYONE and for the amount of money they charge she should have gotten better service than what she received , and being as though they’ve been around for a while I would think that they’ve done enough funerals to be more professional than what they were . Less

It amazes me how we’re supposed to support our black owned businesses and they’re the first ones to take advantage and be so unprofessional. If I cancel an order that I paid for with my debit card, why can’t you debit my money back to my card. Here we are weeks later, I call regarding my refund and I’m told the check is on the desk. Really, are you kidding me!!!

It amazes me how we’re supposed to support our black owned businesses and they’re the first ones to take advantage and be so unprofessional. If I cancel an order that I paid for with my debit card, why can’t you debit my money back to my card. Here we are weeks later, I call regarding my refund and I’m told the check is on the desk. Really, are you kidding me!!!

Congo was extremely professional in the handling of my father's funeral arrangements. The morning he died, the gentleman that picked him up were respectful of our needs and they were dressed to impress. My dad was looking extremely handsome in his casket, they listened to us and did his hair as directed( my dad was particular abt his hair). From start to finish, all our expectations were exceeded... More

Congo was extremely professional in the handling of my father's funeral arrangements. The morning he died, the gentleman that picked him up were respectful of our needs and they were dressed to impress. My dad was looking extremely handsome in his casket, they listened to us and did his hair as directed( my dad was particular abt his hair). From start to finish, all our expectations were exceeded, this made a hard time so much more easier on the family. Thank you to Jordan and the entire staff. Less

Never use them ever again. They do not honor the dead or their wishes even if those are presented to them in a recorded will.

Very unprofessional and unorganized! This funeral home was paid for my grandchild’s death certificate on 11/25/2020 til this very moment I still have NO death certificate in hand! What if I needed the insurance money to bury her? I wouldn’t have been able to do so! I’ve been calling all week and asking about her death certificate and keep being told that some lady that act like she’s as untouchab... More

Very unprofessional and unorganized! This funeral home was paid for my grandchild’s death certificate on 11/25/2020 til this very moment I still have NO death certificate in hand! What if I needed the insurance money to bury her? I wouldn’t have been able to do so! I’ve been calling all week and asking about her death certificate and keep being told that some lady that act like she’s as untouchable as the heavens is supposed to return my call but DOES NOT feel it’s necessary to do because she never does! When a family is grieving and mourning the loss of a loved one, the last thing they need is the headache and agony of having to place phone calls to a funeral home because the funeral home has dropped the ball! Can’t even move forward and start healing from your loss because you’re caught in the past dealing with this unorganized and unprofessional funeral home. Not to mention that it took until maybe 2 weeks ago for us to FINALLY receive my grandbaby’s temporary marker! Like many of their dissatisfied customers reviews- I also feel like once they get your money, they don’t care. Everything was IMMEDIATELY paid for and IMMEDIATELY debited from my account so the delay in services and things that I paid for is totally unacceptable! But now that I see how they do business, I’m sure they would have produced a death certificate quick if that was needed for them to be paid. But since they were able to receive payment without us needing her death certificate, they don’t give a damn! Now today someone is en route to Vital Statistics getting the death certificates? Why does that take almost 6 months?! I’m very annoyed with Congo Funeral Home and now understand why many people I knew just rolled their eyes and sighed when I said this was who I was paying for my grandchild’s services! It all make sense now! Steer clear! It surprises me they’re in business this long doing people this way! I guess cause it’s very slim pickings in this community. Seeing what others are saying about never receiving their loved ones permanent headstones, they certainly don’t have to worry about me looking their way for it! This place just add to the pain and frustration of one’s loss. I would not do future business with them nor do I recommend them to anyone else. Now don’t say I didn’t warn you! 💯 Less

Very unprofessional, the whole planning process was a mess. Their business has gone down. My grandma passed away in October and was cremated. 2 months went by before we received the ashes. They never called us, we had to go up there and ask for them. Please avoid going to them.

I cannot begin to tell you how unprofessional this place is. Every time I go visit my grandmother's grave there is no marker. All I have to look at is dirt every time I go because even though they cashed the check already, they haven't sent payment to grace lawn memorial park. I think everyone needs to know that it has been seven moths since my grandmother passed. Stay away from this funeral home

I cannot begin to explain my frustration with Congo. My mother passed away this past July 30 and still Congo has not made payment to the cemetery to install my mother’s marker on her grave. I have verified that Congo received all of the money from the insurance company and still no marker. This is really adding insult to injury. Congo was real quick to complete all of the necessary paperwork in o... More

I cannot begin to explain my frustration with Congo. My mother passed away this past July 30 and still Congo has not made payment to the cemetery to install my mother’s marker on her grave. I have verified that Congo received all of the money from the insurance company and still no marker. This is really adding insult to injury. Congo was real quick to complete all of the necessary paperwork in order to get their hands on the insurance money but apparently there was no concern to follow through. I would not recommend this facility to my worst enemy. They’ve only added to the pain of my mothers loss Less

So unprofessional. Don’t do it! Still waiting on my grandmother’s death certificate after 6 months of her passing. How is it possible to take this long? This is beyond a tragedy.

the experience was appalling. The waited almost almost four month to request the insurance check. I assume because they did not want the revenue to appear on their 2020 books. They did not cash that payment till January 6 and have failed to send payment to the memorial park to have my mothers marker completed for her grave. Six months are there is still no marker. Imagine the pain my family ... More

the experience was appalling. The waited almost almost four month to request the insurance check. I assume because they did not want the revenue to appear on their 2020 books. They did not cash that payment till January 6 and have failed to send payment to the memorial park to have my mothers marker completed for her grave. Six months are there is still no marker. Imagine the pain my family feels when we visit the cemetery and its just dirt. I have contacted them via phone, text and email. So has the memorial park but out messages go unanswered. When I text trippi congo personally, he informed me more than once that he would look into it etc. NOTHING HAS HAPPENED. If that isn't bad enough, they have not provided me with the two copies of the death certificate that have been paid for so that I can handle my mothers estate. AFTER SO MANY YEARS IN THE COMMUNITY I AM NOT ONLY DISAAPOINTED, BUT HURT AT THE LEVEL OF INCOMPENTANCE AND BLATENT DISREGARD CONGO FUNERAL HOME HAS HAD FOR MYSELF, MY FAMILY AND ABOVE ALL MY MOTHER. I ASK, WOULD THEY BE OK WITH SEEING BARE GROUND AT THEIR LOVED ONES GRAVESITE SIX MONTHS AFTER THEIR DEATH! SHAME ON YOU Less

I would like to thank Congo Funeral Service for doing a phenomenal job with the service of Derrick Lee Carter's passing... by all means Sonny Taylor did an outstanding job and was very passionate with setting the tone in Gods house...he was very supportive for the family and friends who was present during the service 👍🏾 Congo Funeral Home Family showed true professionalism and the service was w... More

I would like to thank Congo Funeral Service for doing a phenomenal job with the service of Derrick Lee Carter's passing... by all means Sonny Taylor did an outstanding job and was very passionate with setting the tone in Gods house...he was very supportive for the family and friends who was present during the service 👍🏾 Congo Funeral Home Family showed true professionalism and the service was well organized....God Bless you all " Thank You "😇 Less

I wish to thank Aaron for his assistance with me and my mothers only surviving sister after the death of my mother Mattie Flamer. He made himself available when possible and I could always contact him through email. Whenever I needed something added or looked at he responded. Also, the two young men that assisted at her service I could tell are being trained very well. Thanks again, Anita Lo... More

I wish to thank Aaron for his assistance with me and my mothers only surviving sister after the death of my mother Mattie Flamer. He made himself available when possible and I could always contact him through email. Whenever I needed something added or looked at he responded. Also, the two young men that assisted at her service I could tell are being trained very well. Thanks again, Anita Lois West Less

I called to order something of my mother and tajya put me On hold only for another person to pick up to tell me " oh you was speaking with tajya she had to leave" very rude and inconsiderate!

Very professional and showed empathy throughout the entire process. The services were beautiful and everything was excellent.

The Congo Funeral Home provided impeccable service from the beginning of the process until the very end. The team ensured that every request was fulfilled as we laid our precious mother to rest including a beautiful dove, chairs delivered, final ride, presentation, and service. They also ensured all documents were provided to us in a timely manner. We appreciate Tajai helping us with the final ... More

The Congo Funeral Home provided impeccable service from the beginning of the process until the very end. The team ensured that every request was fulfilled as we laid our precious mother to rest including a beautiful dove, chairs delivered, final ride, presentation, and service. They also ensured all documents were provided to us in a timely manner. We appreciate Tajai helping us with the final details and words of expression that included the numbers relating to our Mom. The rest of the Congo team was by our side throughout the entire service included Darrell, Erick, Jordan, and Paulette. Our family wishes to express our gratitude of appreciation for the professionalism and compassion of the Congo Team. They made a difficult experience bearable considering the circumstances. Less

Mrs. Congo made an unpleasant circumstance very easy and stress-free. The funeral home where the service took place was beautiful. Very airy, white and cheerful. Mrs. Congo gifted us a casket customization which turned out more than satisfactory! She lined up our military service and even placed a "Marines" emblem on the white hearse on the drive to the cemetery. The staff was very helpful and r... More

Mrs. Congo made an unpleasant circumstance very easy and stress-free. The funeral home where the service took place was beautiful. Very airy, white and cheerful. Mrs. Congo gifted us a casket customization which turned out more than satisfactory! She lined up our military service and even placed a "Marines" emblem on the white hearse on the drive to the cemetery. The staff was very helpful and respectful. Could not have asked for better service during this trying time. Less

They were respectful nice everyone seem to care if I had to use them again i would .The only problem i had was couldn't get a wheel chair down stairs

They will work with you, Because We Care...

Congo offered no notices and told us to rely on social media. We had to come up with our own social media notice and there were no notices mailed. Also, although the family reviewed and approved the appearance of the body two days before the funeral we were surprised to see my mother's face clownishly redone! Dark eyebrow pencil was drawn to the cheeks, her skin was greatly darkened and she was ... More

Congo offered no notices and told us to rely on social media. We had to come up with our own social media notice and there were no notices mailed. Also, although the family reviewed and approved the appearance of the body two days before the funeral we were surprised to see my mother's face clownishly redone! Dark eyebrow pencil was drawn to the cheeks, her skin was greatly darkened and she was wearing loud lipstick. It seemed like a mean act. It's been 5 months ago and I'm just bringing myself to the point where I can write about it. I would never again trust my loved ones to this organization!!!! Less

The place needs some better air conditioning. It had only one air conditioner during a service I attended, it was so hot in there. They should correct that.