based on 159 reviews
Big area. Lots of students that u can be encourage. Life saver is always present.
I've been taking my son here for over three years now. Since he was a little baby. To see that he went from a crying mess to a confident swimmer who can pull himself out of a pool each time has made it worth all the effort. I will be keeping him at this school for as many classes as I can.
We have been coming to Pengu for nearly 8 months and are very impressed. Our girls have grown in confidence and are improving their skills at every session. The setting is clean and inviting and the staff go above and beyond. Would recommend them in a heart beat. Thanks team and keep up the good work.
Great coaches, wonderful student to teacher ratio, and competitively priced.
We have been coming to Pengu at cinco ranch for over 5 years and it is an excellent place. The class instruction , coaches and facilities are amazing and administration and staff have always been very accommodating. We really enjoy coming here.
We are new members of Pengu and so happy with it already. Fernando is an excellent instructor who has been extremely accommodating for our schedule when other swim schools in the area would not budge with daytime weekday options. This school is so clean, peaceful and professional. I look forward to continuing to see the progress of my daughter here!
love this place, so tidy and professional. My kid loves it here
My son and I love this place. Amazing teachers, staff and environment!!!
Great learning center, great tutors
Good place for classes
We’ve been bringing our kids to Pengu since they were 8 months old and they’re now almost 3! The coaches are all so patient and friendly. It’s been amazing to see their progress over the last couple of years. All the staff are super friendly. Would highly recommend!
We are very happy with the swimming academy. My kids have learned very fast.
They help my child swim, after 6 months, she has learned how to glide, float and in the process of back kicking and starting a glide when standing underwater. Plus, they are very clean.
My daughter was going to a different swim school but we are glad we joined pengu. They have dedicated staff and are flexible with scheduling. I love the facility, its always clean. It is very spacious. They have app for easy scheduling changes.
This place is amazing and the staff is very kind.My kids have been going here and they love it🙂
Friendly staff and great instructors. We have been coming here for years and our boys love it!!!!
The place is very well maintained. My kids love pengu and always look forward for their swim classes.
Great swim instructors. My kids love to go every week. Very friendly staff as well.
Great place for the kiddos to learn to swim. My oldest spent 4 years at pengu and my youngest is going on her 3 third year.
Pengu is a great swimming school. Highly recommended!
All the staff are helping and very kind. We enjoy our classes and look forward to bringing the smaller member of the family soon.
My son loves Pengu! Everyone is so patient and friendly! We love how flexible they are with rescheduling any missed classes.
My daughter loves it here. Staff is friendly and professional. Definitely recommend to give this place a try.
Pengu has been amazing with my 3 year old daughter. She feels so comfortable in the water and loves coming every week.
Pengu is the best place for kids to learn how to swim. My two oldest kids have mastered swimming here at Pengu and now my youngest goes here as well and they all enjoyed it. The instructors are always positive and instruct thoroughly as well as watching the students attentively. The bathroom and changing rooms are always clean. They provide dryers and showers.
Love the staff and program here! Both my girls attended here and they have enjoyed the facility and coaches!
Lugar muy acogedor.
Been here a couple of weeks with my two daughters. They have been having fun learning to swim. I see the improvement. I recommend this place
My son going to Pengu from last 2 years and he really enjoys and trainers are really good and friendly atmosphere.
Pengu swim school is nice place to send kids to learn swim. All coaches and front staff are professional and helpful to all kids. Highly recommend to all.
Pengu is a great swimming place. Both my kids have learned to swim well and enjoy coming to class. And the front desk staff are very kind.
We love pengu! Both of my sons learned how to swim here. One of them was afraid of water and the instructors were encouraging and patient. They enjoy coming here for their swimming lessons.
This place does a good job teaching kids of all ages how to swim. Our 1YO grandchildren started approx 3 mths ago. She's progressing well with their instructions which helps us know how to work with her on survival skills in case she falls into water.
We started lesson a few months back and have really enjoyed our experience and the attention to detail with the swimmers. The front desk folks are professional and always helpful. There is a lifeguard always present and the GM ensures everything runs smoothly.
My daughter likes this club and I njoy. Happy Swiming
We have been coming to pengu so many years for my three children and will continue to stay until my kids are done with advanced level. The facility is so clean and you can see entire swim pool so that you can watch your kids and all the instructors and their interactions with children. They are so flexible with your scheduling. As long as you notice 30 mins before the lesson, you can do a make up... More
We have been coming to pengu so many years for my three children and will continue to stay until my kids are done with advanced level. The facility is so clean and you can see entire swim pool so that you can watch your kids and all the instructors and their interactions with children. They are so flexible with your scheduling. As long as you notice 30 mins before the lesson, you can do a make up class. Their website is easy to schedule for absence and make ups. Front desk folks are very friendly and if any issue pops up and you address them with reasons, they will try to accommodate your needs. I strongly recommend pengu for your children's swim lessons. Less
Both my boys learnt swim here and a great experience.. Instructors are great..
Really nice place for kids to learn swimming
We have two kids going to pengu. We really like the way they are progressing. Instructors are very dedicated and friendly with the kids. I would recommend to anyone with kids and looking for swimming class.
Been coming to Pengu for 3.5 years since our daughter was one. Both our kids love the instructors and we have seen large improvements in our kids ability to swim.
We love pengu ! Coaches are amazing !!
My daughter has swimming class almost three months. I love this place. Everyone is very nice and patient. I’m very happy with this facility . I’m highly recommended to everyone. Message from my daughter. This is a very patient and fun place! 👏. I learned tons of way how to swim. 😄
My kids love this place, they are so happy to take their swim classes at Pengu. The staff is friendly and always answers any questions we have.
Great place. Clean and hygenic premises. Good coaches. Small enough class sizes for more individual attention. Kid loves it here.
My son has been attending Pengu for 7 years. We love the teachers.
My daughter is continue here almost 2 years she’s improving a lot and here every trainers and staff really good, especially I like it flexible make up classes and warm indoor pool. This is really good for younger ones and beginners especially in the winter season.Thank you 😊.
I love pengu... my grandkids learned a lot of techniques in the water. The lifeguards are great, and so is the rest of the staff. Thanks Pengu💖
Best place to swim in the world! I love love this place!
Its really nice place for swim classes for kids
Great place for my baby to learn swimming!!!
Love the swim coaches at Pengu swim school Katy! Have seen great progress in my daughter with good form and technique.
We love Pengu! Both of my kids go to this school, and they are always excited about the class! The coaches are amazing, especially coach Omid. The staff is always polite and ready to respond to any concerns and questions. The facility is clean and easy to access with plenty of parking.
Pengu swim school has been by far the best swim school I’ve had my children in ! I recommend it 100% . The cleanliness of the place is A1. The staff is always so welcoming and nice ! My kids enjoy every class !
We love Pengu. They are really good helping the little kids to learn how to swim. They have plenty of changing room and showers. It's really clean
Good place for kids to learn swimming!! Please get your kids with Charli trainer. Sad part is that she only teaches over the summer. I heard a lot of moms bringing there kids from other places to here because of positive feedback!
We are extremely pleased with our experience at Pengu Cinco Ranch. Our son started taking swimming lessons for the first time this summer. This is a 5 star facility in every way. The managers Kiara and Fernando, are very involved and oversee every aspect of the operation personally. They are ready to serve with a smile and to make the parents and children welcome and taken care of. Our son's inst... More
We are extremely pleased with our experience at Pengu Cinco Ranch. Our son started taking swimming lessons for the first time this summer. This is a 5 star facility in every way. The managers Kiara and Fernando, are very involved and oversee every aspect of the operation personally. They are ready to serve with a smile and to make the parents and children welcome and taken care of. Our son's instructors Luna, Kylie and Charlie are amazing, they helped him overcome his fear, made him comfortable in the water and now he loves coming for the classes. The life guards especially Diana are very attentive. The entire staff is friendly and emphasis is placed on cleanliness and safety. We recommend Pengu. Less
Our 3 year old son started his swim lessons at Pengu Cinco Ranch Summer Clinic. We are extremely pleased and satisfied with this facility, the management under Kiara and Fernando, the instructors, and the cleanliness. The instructors take efforts to make the child comfortable and ensure the child is having fun while learning to swim. The are also very flexible at accommodating as per parents' sch... More
Our 3 year old son started his swim lessons at Pengu Cinco Ranch Summer Clinic. We are extremely pleased and satisfied with this facility, the management under Kiara and Fernando, the instructors, and the cleanliness. The instructors take efforts to make the child comfortable and ensure the child is having fun while learning to swim. The are also very flexible at accommodating as per parents' schedule. We highly recommend this place. It is excellent. Less
The 30 min classes just don’t allow enough individual time when there are more than one or two kids. We attended for over a year and unfortunately don’t feel any safer with our 6 year olds ability to surface, and get himself to the edge of a pool in deeper water. After a year and over a grand you’d expect that at minimum. We decided to pull the plug and look for a more focused, real world ca... More
The 30 min classes just don’t allow enough individual time when there are more than one or two kids. We attended for over a year and unfortunately don’t feel any safer with our 6 year olds ability to surface, and get himself to the edge of a pool in deeper water. After a year and over a grand you’d expect that at minimum. We decided to pull the plug and look for a more focused, real world case swim lesson. Less
I love this place professional and accommodating especially Atusa the manager and Camilla is so sweet and helpful
Worst swim school I have ever been to. Everyone raves about Hasan but I have heard him scream at employees. He is disrespectful to paying customers. It’s not worth it, take your money somewhere else.
We have been swimming in Pengu since both of my kids were 1 year old and they love it. The staff are very nice here and they always can help whenever we need. Hassan and Omid are fantastic teachers for my kids and make my kids love swimming. Thank you!
Terrible, most of the time kids are sitting at the edge and trainers are busy training other member of the crew ?? Why should I pay for that? The kids hardly get the time to swim. Total waste of money and time, no make up class. Month after month its the same with no levelling up. They wouldn't level you up until the last day of the year. My kid was in the same level for full1 yr, then we s... More
Terrible, most of the time kids are sitting at the edge and trainers are busy training other member of the crew ?? Why should I pay for that? The kids hardly get the time to swim. Total waste of money and time, no make up class. Month after month its the same with no levelling up. They wouldn't level you up until the last day of the year. My kid was in the same level for full1 yr, then we stopped because of Covid, no refunds of any sort were made, for cancellation. We joined after COVID and continued for almost 8-9 months, in the same level, with no level up .I would never suggest this location. Less
We have been coming to Pengu since August and have grown to love our Wednesday morning routine. Coach Hassan has been a fantastic teacher; my son has become so confident in the water. The staff always great us with warm smiles and the facility is always so clean and inviting.
Very rude customer service and Rude Managers. I won’t recommend this swim school. You have to please them so much if you miss a class to reschedule .
Our experience with Pengu was just THE BEST! Bear with me as I tell you my story…My son took classes there for 4 years. The first year, he had a few different instructors until he got to a point where I felt like he was not progressing. I decided to quit pengu and as soon as I requested the form to stop the lessons I was approached by the manager at the time (Daniel Lamanna) who asked me the reas... More
Our experience with Pengu was just THE BEST! Bear with me as I tell you my story…My son took classes there for 4 years. The first year, he had a few different instructors until he got to a point where I felt like he was not progressing. I decided to quit pengu and as soon as I requested the form to stop the lessons I was approached by the manager at the time (Daniel Lamanna) who asked me the reason; I told him how I felt and he asked me to give him 2 months of swimming with my son himself and make my decision after that. In those 2 months my son made more progress that he did in the previous year. Another thing I have to mention is that when we told Daniel that my son has serious visual challenges, as a manager he didn’t hesitate to move my son to private lessons. Daniel was already a manager and he couldn’t stay in the water with my son so he recommended the teacher that he thought was going to keep him making such progress; so my son started swimming with Hasan Alawad… Hassan is absolutely the best thing that happen to us at Pengu. He cared for him and became his friend and made my son enjoy every minute of his lesson. We sticked to him for 3 more years and it was very hard for us as a family and specially for my son when it was time to say goodbye (for personal reasons). We are still in contact with him as we hold a very special place for him in our hearts. And one more thing: the one time I was not too happy (I can’t even remember why) the owner herself called me and set up an in person meeting with me to fulfill my needs!! Isn’t that just awesome??? Now, my cousin is working there and really loves her job. And I can tell you that my son misses pengu very much. Less
We 100% recommend Pengu Swim School at Cinco Ranch! We have completed the Junior swim class and now we continue to practice at home for improving & maintaining water skills and safety skills. It is money well spent, my husband and I have the peace of mind of knowing our child will know what to do if ever a situation arises that could otherwise be scary without water safety skills. The facilities... More
We 100% recommend Pengu Swim School at Cinco Ranch! We have completed the Junior swim class and now we continue to practice at home for improving & maintaining water skills and safety skills. It is money well spent, my husband and I have the peace of mind of knowing our child will know what to do if ever a situation arises that could otherwise be scary without water safety skills. The facilities are incredible and well maintained. The office staff, the managment, and the instructors are so accommodating in all aspects. It's a shame 6-stars is not an option. Some of these other reviews say they feel that their children aren't getting enough time or attention during the semi-private lessons or group clinicals. Those people should invest in the private lessons instead of complaining about the instructor to student ratio of the semi-private lessons - WHICH IS LISTED ON THE PAPERWORK AND ON THE WEBSITE FOR EVERYONE TO SEE. It's sad that those parents are just complaining instead of taking the initative to move their child from semi-private to private lessons, especially since their child's safety depends on them. Bravo to Pengu Swim at Cinco, keep up the great work! Less
My kids have been going to Pengu for more than a year now Love this place Coach Hassan is awesome
We have been at Pengu for nearly five years. Both our children have learned everything they know because of the incredible instructors at Pengu. Our family is so appreciative of all the time, effort and patience Coach Hassan has put into both our kids. Our children are excited about their time at Pengu and thoroughly enjoy their time in the water! Coach Hassan has done a phenomenal job of instr... More
We have been at Pengu for nearly five years. Both our children have learned everything they know because of the incredible instructors at Pengu. Our family is so appreciative of all the time, effort and patience Coach Hassan has put into both our kids. Our children are excited about their time at Pengu and thoroughly enjoy their time in the water! Coach Hassan has done a phenomenal job of instructing, encouraging and providing mentorship to both our children. It’s a lot to pack into a short thirty minute session but this man always gets it done with a positive attitude. Pengu is our happy place! Less
Poor management and this is more of a play school than actually teaching your child to swim. Waste of money. My children were enrolled for months and not a single new skill was taught here. Additionally their management will point back to the fine prints in their online policies in defense of any make up classes or disputes and never provide a refund.
One star because my daughter learned to swim in about 4 months. One star because most of the time everything is dry and clean. Guidance: They have girls who have no idea how the business is run or how to guide them with basic information. They only give you a piece of paper with some information and they cannot answer questions outside of what is in that document. Management: No interest in re... More
One star because my daughter learned to swim in about 4 months. One star because most of the time everything is dry and clean. Guidance: They have girls who have no idea how the business is run or how to guide them with basic information. They only give you a piece of paper with some information and they cannot answer questions outside of what is in that document. Management: No interest in retaining the client, no interest in receiving what you pay for, they are not pending evaluations and not even progressing to the next level. Communication: None if you are not in the place. The telephone is a call center line that they do not answer either, when you go for orientation, they do not give you complete and clear information on how to communicate if you are late, how to communicate for makeup class programs, even when you can take the classes and don’t loose money because you have to take them before the last day. They don't give you ANY follow up on anything. I'd rather pay more and receive good CUSTOMER SERVICE. Customer Service make Good Business. Less
One star because my daughter learned to swim in about 4 months. One star because most of the time everything is dry and clean. Guidance: They have girls who have no idea how the business is run or how to guide them with basic information. They only give you a piece of paper with some information and they cannot answer questions outside of what is in that document. Management: No interest in re... More
One star because my daughter learned to swim in about 4 months. One star because most of the time everything is dry and clean. Guidance: They have girls who have no idea how the business is run or how to guide them with basic information. They only give you a piece of paper with some information and they cannot answer questions outside of what is in that document. Management: No interest in retaining the client, no interest in receiving what you pay for, they are not pending evaluations and not even progressing to the next level. Communication: None if you are not in the place. The telephone is a call center line that they do not answer either, when you go for orientation, they do not give you complete and clear information on how to communicate if you are late, how to communicate for makeup class programs, even when you can take the classes and don’t loose money because you have to take them before the last day. They don't give you ANY follow up on anything. I'd rather pay more and receive good CUSTOMER SERVICE. Customer Service make Good Business. Less
No professional attention in skill development. There are coaches with minimum skills. Not happy for services.
Constantly changing instructors so is very hard to have a proper progression for the students, since every new instructor goes back to ground zero
Employees were very nice and great teacher and space! Definitely recommend enrolling your Child here.
This is 2nd time trying after pandemic at this location. Highly disappointed !! Kids barely get 5-7 minutes if lucky n no other kids is crying or discomfort with water, the other day just 2 kids n my child got 5 mins as the instructor was paying attention only to the other child as he was crying, really disappointed, we had hopes with Pengu as it was closer to house but now time to discontinue an... More
This is 2nd time trying after pandemic at this location. Highly disappointed !! Kids barely get 5-7 minutes if lucky n no other kids is crying or discomfort with water, the other day just 2 kids n my child got 5 mins as the instructor was paying attention only to the other child as he was crying, really disappointed, we had hopes with Pengu as it was closer to house but now time to discontinue and look for other better options. Less
We have been going 2 years , so far they have never attended a single phone call , Beware you can’t reach anyone for any questions or to let them know that you cannot come for class for any day .
Good instructors and very cool set up.
My daughter has attend swiming classes for a while, in may 5 I asked how was the development going they said she wa intermediate 2, so I was amazed because of no progress, then they gave me this results sheet where she needed only a 3 stars to move forward to the next level, today June 13 the gave me the same sheet with no changes in her development, incredible. either they dont even care of adju... More
My daughter has attend swiming classes for a while, in may 5 I asked how was the development going they said she wa intermediate 2, so I was amazed because of no progress, then they gave me this results sheet where she needed only a 3 stars to move forward to the next level, today June 13 the gave me the same sheet with no changes in her development, incredible. either they dont even care of adjusting progress, so they just print the sheet with different date or they just try tu adjust the classes regardless the development of the children. Both ways are wrong and careless. we won't go back were it seems the only thing that matters is the bussiness, sad. Less
Very bad experience! We have lost classes and team pengu did not help cover them. I will not recommend this place to anyone
I had an issue and the owner Tiffany personally called me and resolved it in seconds. Shes a Saint that truly cares about her business and customers!
They have terrible customer service never answer the phone. Definitely telling everyone around that they suck and don’t care about the customer.
Take your kid elsewhere. Anywhere else. I signed up for lessons may 1st, and spent the entire month struggling to get ahold of anyone. Spending hours on the phone with no one answering, I had to drive over there to get my questions answered. Missed lessons were never credited correctly for me to reschedule. I went in to cancel and they required me to pay another month. They told me I should’ve ca... More
Take your kid elsewhere. Anywhere else. I signed up for lessons may 1st, and spent the entire month struggling to get ahold of anyone. Spending hours on the phone with no one answering, I had to drive over there to get my questions answered. Missed lessons were never credited correctly for me to reschedule. I went in to cancel and they required me to pay another month. They told me I should’ve canceled may 1st (the day I signed up) if I didn’t want to be charged for June. But when I signed up I didn’t think I would be struggling to simply get them to answer a phone call. The managers were unwilling to apologize or make any accommodations, they smirked as I expressed my frustrations. I tried to keep my voice low as not to bother any other parents, I didn’t want to make a scene. But they showed zero sympathy, when I told them to enjoy my $200 as I walked out the door he responded with a smile of his face “oh we will!” They only care about your money. They do not care about your kids, they don’t respect you as a parent, you getting the information you need is not important to them. I had high hopes when I enrolled my child, but I’ve been extremely disappointed. I’m not one to complain, ever. I don’t ever want to be a Karen and I never want to take advantage of people but they sure don’t have a problem doing it with a smirk on their face. Less
Manger's are extremally friendly / Front Desk also best swim school ever!
Our Daughter takes classes here. Have been completely satisfied! She absolutely loves it.
Since PENGU cinco ranch opened in 2016 we are going there. We were so Happy and felt like finally had found a great swim school 😃. Unfortunately since a couple of months everything has changed. The instructors are still great but they dont have enough staff at the front desk. You can hardly get someone on the fone and they dont return your call. I am really sad that after 6 years I need to ... More
Since PENGU cinco ranch opened in 2016 we are going there. We were so Happy and felt like finally had found a great swim school 😃. Unfortunately since a couple of months everything has changed. The instructors are still great but they dont have enough staff at the front desk. You can hardly get someone on the fone and they dont return your call. I am really sad that after 6 years I need to find another swim school for my kids 😞😞😞 Less
We love Pengu Cinco Ranch. Our 4 year old has been swimming here for almost a year. Coming from California and such a wonderful school in Noonan swim school, where our other 2 daughters learned to swim, we were nervous. Pengu has not disappointed us at all. We are 100% pleased with the coaches, all staff, and the faculty. Top notch!! Highly recommend.
Went in to get information but won't be joining until the instructors aren't wearing cloth face coverings. Kids can not see your mouth or hear you. If you feel the need to wear a mask why not get a clear mask?
Pengu offers private, semi-private, and group classes. The instructors have been great about working with my children where they are skill-wise, both swimming and socially. I appreciate the protocols Pengu put into place during the pandemic to keep the children (and parents) safe as well.
The teacher with the hair bun updo... He is like a swim whisperer. He is amazing. He taught my 5 year old how to swim. Customer service here is good too. They replied to my Facebook messages and returned my phone calls quickly. Great place for kids and teens to learn how to swim!
We LOVE Pengu! Back now with my third child for swim lessons. Ana has been absolutely amazing with her. She was very scared at first and Ana has built her trust and now has her smiling and swimming comfortably. Facility is clean and all the staff are professional and helpful. Can’t say enough good things. Highly recommend for anyone looking for swim lessons.
Pengu is the BEST!! I am a returning customer with my third little one. They have wonderful teachers and staff. Ana has been assisting my very anxious 2yr old and in just a few lessons has her comfortable in the water and she is having a wonderful time. Clean, professional facility. Would highly recommend to anyone looking for swim lessons.
My kids have been going on and off for the past 4 years and I love it. All of the coaches are kind to parents and students.
My children were there all summer in Pengu Swim School and it was wonderful, making up classes is very easy, the guys at the reception always want to help you, the instructors are very good, we leave wanting to return. Thank you Pengu Swim School.
Fun for kids and convenient for parents to view.
We absolutely L O V E Pengu! My kids look forward to swim every time we go! The instructors are well trained and know how to handle each kid! I highly recommend them!
We've been so happy with this swim centre for our daughter. She started as a baby and has progressed to the infant classes. The instructors here have always been welcoming, caring, trustworthy and gentle mannered. They go out of their way to connect with their students and are patient and encouraging. We're pleased to have you open again after the recent covid closure and thankyou for all the eff... More
We've been so happy with this swim centre for our daughter. She started as a baby and has progressed to the infant classes. The instructors here have always been welcoming, caring, trustworthy and gentle mannered. They go out of their way to connect with their students and are patient and encouraging. We're pleased to have you open again after the recent covid closure and thankyou for all the effort you've made to make the centre work, as best as it can within the current guidelines. Less
Everybody knows that Houston has flooding issues..... so it was very important for my daughter to know how to swim! I tried to teach her but swimming isn’t my strong point. I did some research and found Pengu. Unfortunately my daughter was not a fish in water.....but the coach has been amazing and taught her what I didn’t know how to teach her! She enjoys swim so much now that she asks me every... More
Everybody knows that Houston has flooding issues..... so it was very important for my daughter to know how to swim! I tried to teach her but swimming isn’t my strong point. I did some research and found Pengu. Unfortunately my daughter was not a fish in water.....but the coach has been amazing and taught her what I didn’t know how to teach her! She enjoys swim so much now that she asks me everyday if we are going. We are very blessed to have found such an awesome coach! I would recommend pengu to any mother with small children! Less
The good thing about Pengu is its indoors, the better thing is it is always clean and the best thing is the instructors and the staff are friendly and always willing to help.
My son has been going to Pengu from beginner class, he has improved so much and swimming coaches are professional.He loves it so much that he is taking 2 classes each time. The place is clean and staffs are friendly. The manager Steffany is very helpful and amazing! I highly recommand this place to everyone!!
We love Pengu! Our daughter went from nervous in the water to loving class. Thank you Coach Maya for giving her attention and helping her gain confidence in the water.
This swimming school is so good that we really like it. It provides us with the very nice facilities, including hair dryer, clothes dryer, lots of changing rooms, nice fish tank, toys, books, etc.. We especially like the facility managers, like Anna. She is always so helpful and beyond our expectations. We just love this place!
My last experience with this academy was really nice they personally take care of every kid
This swim school seriously exceeds my expectations. Not only is the facility beautiful with a huge window to watch your child swim, but they also have plenty of changing rooms and blow dryers for the kids after swimming class. Every single swim instructor my son has had has been so great. Thank you Kevin, Jose, Kristen & Grace for making sure my son is always comfortable and happy. Not to mention... More
This swim school seriously exceeds my expectations. Not only is the facility beautiful with a huge window to watch your child swim, but they also have plenty of changing rooms and blow dryers for the kids after swimming class. Every single swim instructor my son has had has been so great. Thank you Kevin, Jose, Kristen & Grace for making sure my son is always comfortable and happy. Not to mention he’s already floating on his back and getting the hang of swimming at age 2&1/2! You guys are amazing. Keep it up!! 😊 -Torie Porter Less
My daughter Emma has been coming to Pengu for about almost a year now. Originally we started at Aquatots and moved to Pengu due to Aquatots poor swimming instructors. At Pengu she has been improving her skills and comfort levels in the water and now will be moving up to baby level 2. Coach Daniel has been such a great swim instructor to both of us. My daughter absolutely enjoys his classes and is... More
My daughter Emma has been coming to Pengu for about almost a year now. Originally we started at Aquatots and moved to Pengu due to Aquatots poor swimming instructors. At Pengu she has been improving her skills and comfort levels in the water and now will be moving up to baby level 2. Coach Daniel has been such a great swim instructor to both of us. My daughter absolutely enjoys his classes and is very comfortable around him. He truly is one of the best swim instructors we have been with. We are now excited for our new journey to baby level 2. Less
My three year old son learned to swim within the first three months. We loved our experience.
I went to see how Pengu classes were came in at 6:30 p.m., I'm leaving with sadness and disappointment when seeing how they treat the children and the little interest of the instructor towards the little girls, to see how she cried of despair and the instructor did not care and the only thing he did was ordered her to be silent and seeing that she as did not stop crying, he only submerged her ag... More
I went to see how Pengu classes were came in at 6:30 p.m., I'm leaving with sadness and disappointment when seeing how they treat the children and the little interest of the instructor towards the little girls, to see how she cried of despair and the instructor did not care and the only thing he did was ordered her to be silent and seeing that she as did not stop crying, he only submerged her against her will. The little girls got out of the pool because it was to much of abuse to those babies. they are three-year-olds girls, this should be a fun place to learn, not to traumatize babies. and what is sadder is to see that a manager came and did not do anything but settle for giving a chat to the dad. Less
Best swim academy in Cinco Ranch
I have been taking my daughter at Pengu Swim School in Katy for last one year. We have had a wonderful experience at the facility. My daughter is always excited to go to the school. The staff is good and the facility is well kept, clean and equipped with kids toys and books. There is ample sitting place for parents to watch their kids in action. The facility has many changing rooms and a decent a... More
I have been taking my daughter at Pengu Swim School in Katy for last one year. We have had a wonderful experience at the facility. My daughter is always excited to go to the school. The staff is good and the facility is well kept, clean and equipped with kids toys and books. There is ample sitting place for parents to watch their kids in action. The facility has many changing rooms and a decent ambiance. The instructors are very well trained and they take good care of kids. They are very flexible in accommodating schedules and their aim always has been kids friendly. There are always events and celebrations that always kids upbeat. Pengu is our family hang out place. We get to meet so many other parents and have formed our own small circle of friends. I would definitely recommend Pengu. Thanks, Pengu and team for a wonderful experience. Less
my son was on their waiting list since January and I didnot get any calls from them. When we were there last week and waiting in a line , they enrolled two new kids in the same level of my child. If we didnot hear the conversation then we wouldnot know that they had the opening. We waited for 3 months and now we have to wait one more month coz they have opening in May. They gave April time slots ... More
my son was on their waiting list since January and I didnot get any calls from them. When we were there last week and waiting in a line , they enrolled two new kids in the same level of my child. If we didnot hear the conversation then we wouldnot know that they had the opening. We waited for 3 months and now we have to wait one more month coz they have opening in May. They gave April time slots to other people who just came there and asked but not us. Bad customer service . Less
My son DJ has been swimming here since he was 7 months old (almost two years) with Coach Desmond. We missed his last day but wanted to say congratulations on his promotion!! He’s a fantastic coach and will be a fantastic manager!! DJ is adjusting well to the replacement Coach Ed and we look forward to many more years of swimming here. �
They were good when we started year and half back. No report cards on how the child is progressing anymore, My kid gets hardly 6min for 30min class. Forget about make up class, they dont make it easy. I hardly rescheduled any. Staffs are rude and has no idea about information they give to parents and they dont respond to any emails, when I mentioned I pulling my kid off, they confirmed my email ... More
They were good when we started year and half back. No report cards on how the child is progressing anymore, My kid gets hardly 6min for 30min class. Forget about make up class, they dont make it easy. I hardly rescheduled any. Staffs are rude and has no idea about information they give to parents and they dont respond to any emails, when I mentioned I pulling my kid off, they confirmed my email address to send the form because they dont take notice period over phone. No empathy. worst experience ever. Less
My husband and I just recently started taking our daughter here for swim lessons for the first time (she's 3). We are very pleased with the lessons she is receiving, the instructors are so sweet to her and teach her so much. Everyone that works there that I have come in contact with has been nothing but friendly and helpful. Also, I can't say enough nice things about Jackie. She helped my husband... More
My husband and I just recently started taking our daughter here for swim lessons for the first time (she's 3). We are very pleased with the lessons she is receiving, the instructors are so sweet to her and teach her so much. Everyone that works there that I have come in contact with has been nothing but friendly and helpful. Also, I can't say enough nice things about Jackie. She helped my husband and I get into a class when we first tried to sign up and all classes were full. She has gone above and beyond for us and our little girl from greeting us when she sees us and always making my little girl feel like a princess. I would definitely recommend this place! Less
My husband and I just recently started taking our daughter here for swim lessons for the first time (she's 3). We are very pleased with the lessons she is receiving, the instructors are so sweet to her and teach her so much. Everyone that works there that I have come in contact with has been nothing but friendly and helpful. Also, I can't say enough nice things about Jackie. She helped my husband... More
My husband and I just recently started taking our daughter here for swim lessons for the first time (she's 3). We are very pleased with the lessons she is receiving, the instructors are so sweet to her and teach her so much. Everyone that works there that I have come in contact with has been nothing but friendly and helpful. Also, I can't say enough nice things about Jackie. She helped my husband and I get into a class when we first tried to sign up and all classes were full. She has gone above and beyond for us and our little girl from greeting us when she sees us and always making my little girl feel like a princess. I would definitely recommend this place! Less
My 3 year old likes swimming classes here
We love this place! After several years at another swim school, we came here. In the past year, the kids have learned and improved at a faster rate than they did previously. They love the atmosphere and the instructors. The facility is very clean, and the staff is great. Highly recommend you check it out.
Had a great experience. Instructors are awesome. V colorful n playful ambience. My lil one is 9 mnths old n he loved it.
Pengu lost my pre-registration before they opened and did not follow up after repeated attempts of reaching out to them. After several months the manager finally found a way to squeeze my child in the schedule. That aside, there are 4 kids per 30 min slot meaning your child only gets 7-8 min of attention per week or a total of 30 min per month and it's not cheap. That model is fine if you're wil... More
Pengu lost my pre-registration before they opened and did not follow up after repeated attempts of reaching out to them. After several months the manager finally found a way to squeeze my child in the schedule. That aside, there are 4 kids per 30 min slot meaning your child only gets 7-8 min of attention per week or a total of 30 min per month and it's not cheap. That model is fine if you're willing to take the time for your child to learn the basics of swimming over a 6 month period. The instructors are good but next time I'm going with a private instructor so my child picks it up quicker and has the attention learning to swim requires. Less
My daughter started bang on 4 months and LOVES pengu!
It's only my daughters 3rd swim class at Pengu and she really loves it she is 2 and in the Baby 2 class and they make it super fun with songs kids love and teaching them about swimming and swim safety at the same time. What I saw today really won my heart and really shows how all of the Staff and instructors really care about each and every student as their own. The owner/manager was walking a li... More
It's only my daughters 3rd swim class at Pengu and she really loves it she is 2 and in the Baby 2 class and they make it super fun with songs kids love and teaching them about swimming and swim safety at the same time. What I saw today really won my heart and really shows how all of the Staff and instructors really care about each and every student as their own. The owner/manager was walking a little girl to her class but she didn't want to leave her Mom and get in (she's in an older class so just instructor and students no parents) the owner manager stayed with her to make her comfortable showing her things doing bubbles with her and slowly got her to go in the water with the class. Then he quickly ran and changed and got in the water with them and stayed with her through the whole class not only did she stay in the water the whole class she was also having lots of fun and felt comfortable in the water :) I'm sure he had a thousand other things to do but instead took the time out to make that student feel comfortable. If you are thinking about joining don't think twice you will love it! Less
Great facility and great swimming lessons. Kids love it!