loved delaing with everyone

I had a contract with them to install an alarm system. They refused to install it according to the contract. Specifically, I had a contract for four entry key pads. They refused to install all of them unless I paid extra money.

They ALWAY do right by me. Thank you very much!!!!!!!

The worst customer service. No one ever called me back and I’ve called multiple times to schedule an appointment. When they came to my house to fix an issue the same problem happened again not long after and no one can ever come out to fix the issue. TERRIBLE company.

Had a home theater installed and after the install that wasn't even completely finished it's nearly impossible to get anyone to help fix the issues I have. I called and spoke to a receptionist who twice never called me back. Messaged Mike multiple times and spoke to on the phone and NO CALLS to schedule anyone to come out to fix the system. It is out of sync and the remote doesn't work. It's 2 we... More

Had a home theater installed and after the install that wasn't even completely finished it's nearly impossible to get anyone to help fix the issues I have. I called and spoke to a receptionist who twice never called me back. Messaged Mike multiple times and spoke to on the phone and NO CALLS to schedule anyone to come out to fix the system. It is out of sync and the remote doesn't work. It's 2 weeks now and still no one is scheduled to come out. Owner Phil said he would let me know in a couple days if and when someone can come out. Absolutely ridiculous. After install no support whatsoever!!!! Less

(Översatt av Google) Fantastisk service. Rekommenderas starkt (Original) Awesome service. Highly recommend

Very displeased with this place, I had heard excellent things about cinema sound. I was supposed to have an in home consultation with Mike this morning. No phone call, and a no show. I texted him and he didn't even have the decency to respond to me. I passed up on overtime because I had this consultation scheduled. Ill go spend my money else where.

Thank you for the fantastic job installing our visual tefillah system at Congregation Kol Tikvah in Parkland. Our building layout made for a tough install but your crew gave us a neat and well finished job and you cleaned up beautifully to boot. Would gladly recommend you.

Amazing customer service! My Crestron Home system is beautiful! My lighting and motorized shades really added that custom look to my house. Highly recommended!

Had a great experience

Service is beyond difficult to receive. And it’s not like it’s free. Steer clear of this place. Not worth the headache. You will constantly have to follow up.

Custom lighting! Home automation! Control4, Crestron

System is ok. Buuuut, they rarely pick up, and when the secretary takes a message, they NEVER return the call!! My system often stops working, theres a whole issue w 4k. They made a hole on the wall and did t fix it!! We spent $10k w those guys and they couldn’t spend $200 on a handyman to patch it?? awful overall!!

Good movies

Smart homes at its finest!

Perfect example of ZERO service after the sale. Couldn’t care less that you need service, no returned phone calls, no matter how angry the messages you leave them, simply don’t give a damn !

Great experience and fantastic service/support.

Cinema Sound Unlimited company sold me a URC Remote control and would not give me the software disk to program the remote. Make sure that you get your software disk before you pay them.

I called CSU to help with a problem that was created after working with another "home theater company". CSU came in and saved the day, found what was causing the problem, and actually saved me money because I was able to return unnecessary equipment I had purchased from the other guy. System sounds WAY BETTER. My tech was Fred and he was knowledgeable and courteous. CSU is now my choice of an... More

I called CSU to help with a problem that was created after working with another "home theater company". CSU came in and saved the day, found what was causing the problem, and actually saved me money because I was able to return unnecessary equipment I had purchased from the other guy. System sounds WAY BETTER. My tech was Fred and he was knowledgeable and courteous. CSU is now my choice of anything home audio/video related! Less