based on 298 reviews
Excellent service. The technician was right on time, very professional, and friendly. Explained everything in detail to help me make an informed decision. I couldn’t be more satisfied with the service I received from Cool Factory.
Cool Factory has been our trusted HVAC service provider since we moved to this house over a decade ago. They are professional, honest, and dependable and will go above and beyond to keep your heating and cooling systems functioning efficiently. I cannot recommend them highly enough.
The technicians from Cool Factory Services are true professionals. Their expertise and product knowledge are impressive. I couldn’t be more satisfied with my HVAC installation, and I highly recommend them to everyone.
I have been a loyal customer of Cool Factory Services for over six years, thanks to their reliability, top-notch customer service, and competitive prices. The technicians are always friendly and efficient. I recommend this company to anyone looking for reliable and affordable HVAC service.
I’m extremely satisfied with this company’s work, and I will certainly call them again when I need AC service. The technician arrived ahead of schedule and quickly diagnosed the problem with my AC unit. He explained the necessary repairs and the estimated cost before fixing the problem. He was professional and thorough, and I couldn’t be happier with his work.
We had a complete AC replacement by Cool Factory Services two weeks ago, and they did an excellent job at a reasonable price. The installation team arrived on time and remained polite and professional. After completing the work, they cleaned up the place and ensured we were satisfied with the service. I cannot recommend this company highly enough for AC system installation.
We have been employing Cool Factory for over eight years, and we've always been pleased with the work they've done. They are a highly skilled and responsive organization that consistently prioritizes the needs of its clients. I strongly suggest them for your HVAC needs.
I received estimates from three HVAC companies but decided to work with Cool Factory Services because they were the most competitive, responsive, and conscious of our specific needs. The sales team was professional, patient, and addressed all our concerns. The experience was great overall. I cannot recommend this company highly enough.
We had a problem with our heating and called Cool Factory services. The technician was highly professional and knowledgeable. It didn’t take him long to identify and fix the problem. He was patient enough to answer all our questions and even gave a few tips for ensuring our heating and cooling system always functions efficiently. Highly recommended!
Our AC unit stopped working, I called Cool Factory, and they responded promptly. The technician arrived a few minutes earlier than the scheduled time, quickly diagnosed and fixed the issue. Their customer service is top-notch, and I cannot recommend them highly enough.
This is an excellent company. Very reliable and affordable. The three technicians did an excellent job servicing my air conditioning system. I would highly recommend Cool Factory to my family and friends.
These guys maintained a high level of professionalism right from the start to the completion of our gas furnace installation. They completed the project in time, exceeding our expectations. I'll definitely recommend this company to everyone.
Thank you, Cool Factory, for the excellent job fixing my HVAC system yesterday. The technician you sent me was the best. He was knowledgeable and explained everything he was doing. The price was reasonable.
Thank you, Cool Factory, for an excellent job. You have such a talented maintenance team, and I couldn’t have enough of their kindness and professionalism. Highly recommended.
I had a wonderful experience with the Cool Factory Services team, from the sales representatives to the technicians. Everyone I worked with was knowledgeable and personable. They quickly diagnosed and fixed the issues I had with the HVAC system. Their price was very reasonable, and I highly recommend them.
Cool Factory serviced our HVAC system recently. The technician was thorough and efficient. He explained everything he was doing, and I couldn’t be happier with the service. Highly recommended!
Cool Factory's team came out to my residence and repaired my A/C unit in the attic of my home in no time!! The cleanup was quick and an explanation of how the unit work and warranty information was appreciated! Thank YOU!
Like many other people, we were connected with this company through our home warranty. Technician came out Saturday and told us we needed a new condenser unit and that if the warranty company approved, they could install Monday or Tuesday. I was excited and grateful this would finally be handled quickly. However, when I eagerly called Monday, we were of course told that was not actually the case... More
Like many other people, we were connected with this company through our home warranty. Technician came out Saturday and told us we needed a new condenser unit and that if the warranty company approved, they could install Monday or Tuesday. I was excited and grateful this would finally be handled quickly. However, when I eagerly called Monday, we were of course told that was not actually the case/ this was untrue. Instal occurred 10 days later (today). Hopefully this rectifies the problem long- term. However, I am not confident in the $1750 we were charged in vague (non-itemized) fees (not covered by warranty company) to bring the new system up to code. Again- glad the issue seems to be fixed but no one likes being ridiculously overcharged. Less
I couldn’t be happier with my new air conditioner and furnace installation. Everything works efficiently, and my house is now warm and comfortable. I would recommend Cool Factory Services to anyone without a second thought.
I highly recommend this company for your heating and cooling needs. Their knowledgeable and certified technicians go above and beyond to fix your HVAC issues and restore your home’s comfort as quickly as possible. I recently had a wonderful experience when I called them to fix my malfunctioning HVAC unit. They got my system back up and running in two hours.
If you are looking for an HVAC service company that offers reliable services at competitive prices in Sterling, Virginia, I strongly recommend Cool Factory Services. I have been their loyal customer for the last six years, and they have never disappointed me.
Cool Factory installed a new AC unit and ductwork, and I couldn’t be more satisfied with their service. The technicians are professional and courteous, and the company provides high-quality products from trusted manufacturers. Highly recommended.
We had a problem with our heating unit and called Cool Factory Services to diagnose the problem. Two technicians arrived at our place in no time, and they were very knowledgeable and efficient. I will certainly call them in the future if I have air conditioning issues.
Excellent customer service and professionalism. Cool Factory did an excellent job replacing our gas furnace unit. The technicians were friendly and easy to work with. I would certainly recommend this company to everyone.
Warranty company assigned them to fix my heating system but very dissatisfied, unprofessional, incompetent workers. Management is a joke!
I just want to thank technicians Ben and Mike for a great job. They were efficient in installing my new heat pump. Their amazing personality and professionalism yielded a wonderful experience.
Cool Factory helped me purchase and install a new heat pump recently. They did an excellent job and completed the process within schedule. This is the best contractor I’ve ever worked with, and I recommend them to everyone.
Cool Factory provides top-notch heating and cooling services. They are professional, reliable, and easy to deal with. Highly recommended!
Bayan was professional and friendly. He took the time to examine my HVAC system to determine why I couldn’t have cool air in my home. He was very knowledgeable and explained the problem in an easy-to-understand manner. He eventually fixed the unit to my satisfaction, and I cannot recommend Cool Factory Service highly enough.
I thought I would break a bank to fix my HVAC unit, and another company had even suggested that I needed a new unit. Alex of Cool Factory Services got the old unit back up and running at a reasonable price. I highly recommend this company for its honesty and professionalism.
Thank you, Cool Factory, for helping us choose the best heating and cooling system for our home. You were professional and made the entire purchasing and installation process hassle-free. I wouldn’t hesitate to recommend you to anyone.
I contacted Cool Factory Services when my HVAC system malfunctioned, and the technician showed up the same day. Tony was professional, knowledgeable, and informative. He quickly diagnosed the problem and explained what was needed to fix it. He couldn’t fix the problem immediately because we had to order the faulty part. He came back the next day and fixed my system in no time. Despite using an OE... More
I contacted Cool Factory Services when my HVAC system malfunctioned, and the technician showed up the same day. Tony was professional, knowledgeable, and informative. He quickly diagnosed the problem and explained what was needed to fix it. He couldn’t fix the problem immediately because we had to order the faulty part. He came back the next day and fixed my system in no time. Despite using an OEM part, his price was reasonable, and I couldn’t have asked for a better experience. Less
Fantastic experience from the sales team to the technical team. We had our new A/C system installed last week, and we couldn’t be happier with the entire service. I highly recommend Cool Factory Services.
Cool Factory is a phenomenal company. They did an excellent job installing a new furnace, air conditioner, and water heater. As a Carrier Factory authorized dealer, they offer some of the best products on the market. I can’t rate them highly enough.
My experience with Cool Factory Services was positive from the initial consultation to the actual gas furnace installation project. Jonathan, Alex, and other technicians remained professional and paid great attention to detail throughout the entire process. I would use this company again for my future heating and cooling needs.
Cool Factory Services is a wonderful company. The technicians are professional, knowledgeable, and time conscious. I had a great experience working with them on my HVAC system installation, and I recommend them for all your heating and cooling needs.
Highly professional and responsive. Usman arrived on time and repaired the A/C system within one hour. Highly recommended!
This is the most proficient and honest AC installation team I’ve ever worked with. They helped me choose the best unit for my needs and budget and installed it quickly without issues. I recommend Cool Factory Services if you need to purchase and install a new heating and cooling system.
They were professional and helpful. They explained everything that needed to be done about our Heating and Cooling system and did an excellent job repairing it. I’d recommend this company to anyone.
Cool Factory is a reliable company for heating and cooling system installations, maintenance, and repairs. The office staff and technicians are all great to deal with. I cannot recommend them highly enough.
Thank you, Cool Factory, for the quick response. I couldn’t imagine how my weekend would be without the air conditioner. I was satisfied with your service and would recommend you to anyone without hesitation.
Cool Factory is an excellent HVAC service company. They have installed, serviced, and repaired HVAC systems for many of my friends and family. I recommend them for their high-quality and competitively priced services.
My heating system malfunctioned during the night. I called Cool Factory the next morning, and Fernando showed up on time despite the short notice. Very professional and knowledgeable, and I wouldn’t hesitate to recommend this company to anyone.
I highly recommend Cool Factory for HVAC installation and maintenance. The technicians are professional and go above and beyond to satisfy your needs. I have used their annual maintenance service for years, and I wouldn’t use another company.
Tony of Cool Factory was exceptional. His workmanship, attention to detail, and communication were impressive. He arrived on time, inspected the air conditioning unit, identified the problem, and fixed it. He patiently answered all my questions, and I would certainly want his service again.
**Written especially for those who form opinions strictly on reviews - Read them, but trust your own judgment based on your specific needs and interactions with the company** Cool Factory came through for us! After contacting our home warranty company and having Sam initially dispatched to diagnose the issue with our 16+ year system, we spoke with them to understand more about a repair vs replac... More
**Written especially for those who form opinions strictly on reviews - Read them, but trust your own judgment based on your specific needs and interactions with the company** Cool Factory came through for us! After contacting our home warranty company and having Sam initially dispatched to diagnose the issue with our 16+ year system, we spoke with them to understand more about a repair vs replacement. (Full replacement was not covered by our warranty, so Cool Factory presented options within and outside of coverage). After careful consideration, outside estimates and MANY questions (thank you, Tamika, for your extreme professionalism and patience), we decided on a full-system replacement. Cool Factory explained each of the line items and even included reconnection of add-ons to the new unit. Fernando #1, Fernando #2 and Naeim, all, came on 1/27/22 and presented themselves as knowledgeable, respectful, and hard-working techs (during team efforts as well as individual tasks), to complete the job right and in a very timely manner! They were courteous and responsive to our questions and even allowed us to record their instructional overview on the use of our new system, so that we could refer to it later. Tamika, again, went above beyond during post-installation follow-up. Though we asked a lot of questions (back to the earlier point of determining what works for your specific needs), we were never treated with anything less than great care and consideration that we were empowered with everything to make the best decision for our family. Much appreciated!! Less
I had a wonderful experience with Naeim. He was professional and paid great attention to detail repairing my A/C system. He did an excellent job, and I cannot thank him enough.
Alex was amazing! He quickly diagnosed and fixed the problem and advised on what to do to prevent the same problem in the future. I would recommend Cool Factory to anyone looking for a reliable a/c repair service.
If you want an HVAC technician who can promptly respond to your distress call, I recommend Cool Factory. Their technicians always show up on time, and they are professional and efficient.
I have been a loyal customer of Cool Factory for years, and I would recommend them without hesitation. Recently, technician Ben came to my house to inspect the heat pump and furnace. He was professional and thorough and ensured everything was working efficiently.
Cool Factory installed a heat pump in our home 2 years ago, and they have been offering reliable maintenance ever since. You can depend on skilled technicians for reliable service. I can’t recommend this company highly enough.
Very satisfied with Mike’s work. He showed up on time and remained professional and courteous throughout. He knows his stuff, and it didn’t take him long to identify and fix the problem with our heating unit.
Excellent service. Competitive pricing. They just installed a new gas furnace, and the installation team was great to work with. Professional, courteous, and efficient!
Alex and Jonathan did an excellent job diagnosing and repairing my HVAC unit. They were professional and efficient. I would certainly work with them again.
Nothing gives you peace of mind more than knowing that you have a reliable company taking care of your heating and cooling needs. I’m always satisfied with the services I receive from Cool Factory, and I would recommend them to everyone.
Jonathan recently inspected our heating system and ensured it’s ready for winter. He was professional, kind, and informative. We highly recommend Cool Factory for all your heating and cooling needs.
Whether you want to service an old a/c system or purchase a new unit, I recommend Cool Factory since I had a great experience with them. They are professional and efficient. Since they are Carrier Factory Authorized, you can trust them to offer the best quality products.
Cool Factory recently installed my central air conditioning system, and I’m 100% satisfied with every aspect of their work. Mike and his team were professional, respectful, and hard-working. They explained everything about the process and kept us updated on the progress. I also appreciate the follow-up by the customer service team to ensure everything was functioning well.
Cool Factory technicians won’t leave your property until you are satisfied with their work. They are true professionals, and I enjoyed working with Mike and Tony. They went above and beyond to identify the problem with my air conditioning and ensured it was fixed and functioning properly. Thank you for the excellent service!
Ben is a great technician. He is knowledgeable and efficient and took his time to explain anything I didn’t understand. I highly recommend Cool Factory for your HVAC maintenance needs.
If you want a hassle-free experience acquiring and installing a new A/C unit, I suggest you contact these guys. Everyone I dealt with was professional, courteous, and informative. They completed the entire installation process and even cleaned up the place within the scheduled time. I couldn’t be more satisfied with their service.
Finding a reliable and honest HVAC technician can be challenging. But you don’t have to worry when you have Cool Factory at your service. This company has experienced technicians committed to offering the best service to their customers. I had a wonderful experience with Jonathan and Bayan, who repaired my HVAC system quickly and effectively.
Just wanted to thank you for an excellent job installing our new air conditioning system. Your technicians are highly professional, friendly, and efficient. Your customer service is unmatched, and I would recommend you to anyone looking for a reliable A/C installation service.
When our 23-year old A/C unit malfunctioned, the Cool Factory team advised that it was more economical to buy a new unit than repair the old one. They helped us purchase and install the best unit based on our household needs and budget. We’ve even noticed a significant reduction in our energy consumption with the new unit. These guys know their stuff, and we can’t recommend them highly enough.
Mike was a pleasure to work with. Very knowledgeable and honest. He quickly diagnosed and fixed the problem with our a/c system. I highly recommend this company.
Very disappointed by the unprofessionalism cool factory heating and cooling displays. On countless occasions I was let down and was without heat for two weeks. I was connected with this company through my home warranty company, American Home Shield. I reached out to this company and they were able to send out a technician two days later. Sam, the technician came and instead of asking, demanded to... More
Very disappointed by the unprofessionalism cool factory heating and cooling displays. On countless occasions I was let down and was without heat for two weeks. I was connected with this company through my home warranty company, American Home Shield. I reached out to this company and they were able to send out a technician two days later. Sam, the technician came and instead of asking, demanded to know where the HVAC system was. Rudeness was my first impression of him. As we went to my oil furnace boiler system, I was explaining to him my concern about how our heater system would turn on after being reset but he didn't seem to care or listen. He began to bleed out my furnace after 30 mins, and the heater began to run. As I emphasized again, my issue was that the heater would turn on but wouldn't stay on. He then said, "well the heat works now, so I am leaving." He left and did not clean up his mess. Surely enough, after 15 minutes I called him back to say that the furnace turned off again and he proceeded to say, "turn off the electricity to the furnace and turn it back on in an hour. I am not going back." I then called Meeka, the receptionist, and explained to her what happened and emphasized that I do not want this technician at my house again and she said she agrees and would be sending another technician the next day to diagnose the issue. The second tech who came by was very nice and informative. He believed that an issue was with the control panel that needed to be replaced. Once he left, I waited a few days before calling Meeka again. I believe had I not called, this company would not have called me back to arrange a day where a technician could come by. I asked when the next available time would be, and she said in three days because her "supervisor" wanted to send a specific technician to my house. Funny enough, this company sent the same tech, Sam, who I had complained about to replace the control panel. He entered my house, rude again just to perform a task. Once the control panel was replaced, the furnace boiler system did not work. He tried bleeding the system again and then complained that the whole system is broken and needed maintenance which would cost $900. I knew this was bogus because we had our system tuned up in September. He then proceeded to leave my house without any other update. I tried calling Meeka, the receptionist to talk about this incident again but she did not pick up the phone. Have not heard from them since and had to get a second contractor to come by my house to get my system up and running again. Absolutely disappointed by this company. Cool Factory Heating and Cooling should be avoided at all cost. Empty promises made by Meeka, the receptionist and her "supervisor" and completely rude technician that came to my house twice while not solving my issue. Less
The technician who came to my home was Tony. He was professional and respectful, and I couldn’t be happier with his service. He took his time to service the heating system and patiently answered my questions. I would recommend Cool Factory to everyone, and I will be their loyal customer henceforth.
Excellent service! Fernando was friendly and very informative. He took the time to examine my air conditioning system and explained everything to ensure I understood what he was doing. I wouldn’t use another HVAC service company going forward.
Nothing can be frustrating than when your heating system malfunctions on a chilly evening. Fortunately, Cool Factory will quickly come to your rescue. They are always prompt, professional, and effective in solving heating and cooling problems.
Back in June I was assigned them thru First American Home Shield. After installing a new control board, that blew up my old unit that was malfunctioning, waited on a new condenser from First American. Was sent wrong one, so Cool factory installed one of their units for $1500. Unit didn't communicate with my existing fan indoors. Unit blew cold air, but would only cool house down to 72 degrees.... More
Back in June I was assigned them thru First American Home Shield. After installing a new control board, that blew up my old unit that was malfunctioning, waited on a new condenser from First American. Was sent wrong one, so Cool factory installed one of their units for $1500. Unit didn't communicate with my existing fan indoors. Unit blew cold air, but would only cool house down to 72 degrees. They came out several times, and tried to fix fan settings, but finally gave up and said it is fine. Told I need to change my ducts. Two more contracts came and said it was the wrong type unit for my fan. First American agreed to install correct unit, but Cool Factory said it is fine so first american said no to change. Finally, asked them to just remove unit, and I'll buy a new one, told it is 600 dollars for them to take it out, restocking fee. So now its almost 7 months later, and i'll have to hire someone to install the correct unit in my house. They might be great w/o going thru home warranty company, but with First American, this has been a nightmare. Less
When my A/C unit stopped working, I didn’t hesitate to call Cool Factory. Usman showed up within one hour after the call, identified the problem, and quickly replaced the blown fuse. He was very professional and friendly and paid great attention to detail. Highly recommended!
They are very unprofessional and over charge for modifications .left fuel oil leaking never tighten the line up. 4 days of coming out . Now I asked for a second opinion and the guy new what he was doing.so ahs won't let me use them .I feel if I pay I should have the say on who does my furnace.not a company that puts use in danger of setting my house on fire.
It was difficult finding the right HVAC installer even after obtaining quotes from several companies. A friend recommended Cool Factory, and I’m happy I listened to his advice. This is the most professional and customer-centric HVAC service company I have ever dealt with. They took the time to understand my needs and ensured I got the best HVAC system for my lifestyle and budget. I couldn’t be mo... More
It was difficult finding the right HVAC installer even after obtaining quotes from several companies. A friend recommended Cool Factory, and I’m happy I listened to his advice. This is the most professional and customer-centric HVAC service company I have ever dealt with. They took the time to understand my needs and ensured I got the best HVAC system for my lifestyle and budget. I couldn’t be more satisfied with their service and would recommend them to anyone without hesitation. Less
Cool Factory is an excellent company with a customer-oriented team. They were able to repair our HVAC system on short notice. I highly recommend them to anyone looking for an emergency HVAC repair service.
From my initial phone conversation with the Cool Factory customer service, I could tell they are professionals who know their stuff. Tony, the technician, arrived within an hour after I called them. He was very professional and courteous, and he quickly figured out the cause of the air conditioning system’s malfunction. He was patient with my questions, and I can’t thank him enough for ensuring m... More
From my initial phone conversation with the Cool Factory customer service, I could tell they are professionals who know their stuff. Tony, the technician, arrived within an hour after I called them. He was very professional and courteous, and he quickly figured out the cause of the air conditioning system’s malfunction. He was patient with my questions, and I can’t thank him enough for ensuring my unit was up and running again the same day. Less
Jonathan and Alex are amazing technicians. They quickly diagnosed and fixed the problem with my HVAC system. They were professional and courteous, and I would certainly love to work with them again.
I’m happy with my new air conditioning unit from Cool Factory. During the acquisition and installation process, everyone I interacted with was professional, knowledgeable, and helpful. I got value for my money, and I would recommend this company to everyone.
Cool Factory recently replaced our old air conditioning system, and we couldn’t be happier with their service. They are a Carrier Factory Authorized Dealer, so that you can expect the best quality HVAC units from them. They did the installation quickly and professionally, and at a reasonable price. Their technicians are knowledgeable and pleasant to work with, and I can’t recommend them highly en... More
Cool Factory recently replaced our old air conditioning system, and we couldn’t be happier with their service. They are a Carrier Factory Authorized Dealer, so that you can expect the best quality HVAC units from them. They did the installation quickly and professionally, and at a reasonable price. Their technicians are knowledgeable and pleasant to work with, and I can’t recommend them highly enough. Less
When it was time to retire our 20-year old A/C system, the Cool Factory team visited our home to evaluate our needs and determine the right A/C unit to buy. They explained all the options available and helped us make the right decision depending on our budget. Once we settled on a unit, they scheduled the installation date, and we had a new A/C unit in exactly one week. I cannot recommend them hi... More
When it was time to retire our 20-year old A/C system, the Cool Factory team visited our home to evaluate our needs and determine the right A/C unit to buy. They explained all the options available and helped us make the right decision depending on our budget. Once we settled on a unit, they scheduled the installation date, and we had a new A/C unit in exactly one week. I cannot recommend them highly enough. Less
Cool Factory has been our HVAC maintenance contractor for over 8 years, and we are satisfied with their service. They have a team of qualified technicians who go the extra mile to satisfy your needs. We wouldn’t trust our heating and cooling system with anyone else.
When I was ready to acquire and install a new HVAC unit, I talked to several contractors, and Cool Factory stood out among them all. While they were not the cheapest, they were the most professional, knowledgeable, informative, and conscious of my specific needs. Eventually, they helped me get a unit that fit my needs and budget, and I will strongly recommend them to my friends and family.
I want to commend Mike, the technician that came to my home yesterday. He is great at his job. He patiently answered all my questions and advised on what should be done to restore my AC system’s efficiency. I couldn’t be more satisfied with the service and would recommend Cool Factory to everyone.
Ben was professional and pleasant to work with. He carefully diagnosed the HVAC system and explained the problem and required solution. However, he couldn’t fix the problem immediately because we had to replace the faulty component. He came back the next day as scheduled and brought our HVAC system back to life. The entire service was worth the price.
I was connected to Cool Factory through American Home Shield. While they were absolutely pleasant to my face and kept telling me that they were trying their best to help me, it was a total lie. No one person is to blame, but they totally dropped the ball -- which lead me and my family to be without heat during the winter for over a month. I called them EVERY SINGLE day for weeks. What's worse ... More
I was connected to Cool Factory through American Home Shield. While they were absolutely pleasant to my face and kept telling me that they were trying their best to help me, it was a total lie. No one person is to blame, but they totally dropped the ball -- which lead me and my family to be without heat during the winter for over a month. I called them EVERY SINGLE day for weeks. What's worse is that I asked them to provide me with an estimate for a replacement (outside of the Home Shield agreement which would have been a major sale for them). They only responded after prompting WEEKS later. Their response was for me to to call to schedule an appointment to get the estimate. (As I just mentioned, I was calling them every day about this - i DID call). Because of their stalling and continuous misrepresentations about their activities, I had to replace the system with someone else and forfeit any coverage from my insurance policy with AHS. These guys are pleasant to your face but completely useless as service providers. Proceed with caution. Less
If you have any HVAC-related emergency, just call Cool Factory. Their response time is exceptionally fast, and their technicians are knowledgeable and efficient. I wouldn’t call anyone else if I have an issue with my HVAC system.
Technician arrived to service my AC unit due to a foul smelling unit. Hot tempered and kind of impatient. After he opened my unit to check it out to see where the smells coming from, he stated he didn't have the supplies to reseal the unit to keep the air sealed in. And it's only suggestion was to sell me a $2,500 UV light to help with the smell. Is very sad that he couldn't just provide ... More
Technician arrived to service my AC unit due to a foul smelling unit. Hot tempered and kind of impatient. After he opened my unit to check it out to see where the smells coming from, he stated he didn't have the supplies to reseal the unit to keep the air sealed in. And it's only suggestion was to sell me a $2,500 UV light to help with the smell. Is very sad that he couldn't just provide more suggestions on how to keep the system clean without the bacterial growth. The least he could have done was reseal the system tape everything back up and leave it the way he found it. The funniest part is that he was attempting to sell me something that cost 200 bucks a UV light system he was trying to sell it to me for $2,500 on the phone. I don't want to mock this company only because of this first bad experience, but sending a technician to arrive to my house so late just for him to be rushing just to get out and go home. Was kind of on called for being the fact that I paid a premium for them to even stop by. The least he could do was reseal my system. He said he didn't have any of those supplies in his big old van full of things. He didn't have the masking tape or whatever that silver tape is. But please send me a technician who's not in a rush next time and more willing to answer questions and educate the customers. Less
We’ve always worked with Cool Factory for our HVAC system maintenance, and they never disappoint. Always professional and on time, and their rates are also competitive. I highly recommend this contractor to anyone needing reliable heating and cooling system maintenance service.
Cool Factory was sent to my home via American Home Shield yesterday (Nov 15, 2021) and instead of repairing my wall gas furnace the technicians caused more damage to my home. Whatever they did when replacing the furnace cover caused sparks of fire to fly out out the wall furnace thus resulting in loss of power to my home and loss of power to the working large furnace that provides heat to my ent... More
Cool Factory was sent to my home via American Home Shield yesterday (Nov 15, 2021) and instead of repairing my wall gas furnace the technicians caused more damage to my home. Whatever they did when replacing the furnace cover caused sparks of fire to fly out out the wall furnace thus resulting in loss of power to my home and loss of power to the working large furnace that provides heat to my entire home with the exception of the area were the wall furnace is located in my basement. After all of this the 2 technicians (1 of which spoke very little English and was unable to communicate with me) left my home. However before leaving there was no trying to fix the additional problems they created only sharing that someone else from their company would be out to fix the problem. I learned after calling both Cool Factory and AHS that Cool Factory send technicians to my home that were installers (preferred to be) rather than service repairs. This explains a lot!! Neither technician used any tools while in my home only visual inspections. The fire sparks took place when they were replacing the furnace cover. I left several messages with Cool Factory for a manager to contact me yesterday . I had NO HEAT and NO POWER. No one from this company cared enough to call me back although I learned from their dispatch team that both mangers Alex and Freddy were made aware of the situation and asked to contact me immediately multiple times. IT WAS 30 DEGREES LAST NIGHT and this morning my thermostat reads 60 degrees. This is a horrible company and in my opinion should be avoid because they do not care about providing their customers with quality service. If you don't believe me check out their BBB complaint history. The technicians that caused damage to my home their mangers at Cool Factory all slept in warm homes last night that has power. My family did not!! Less
From my initial inquiry about AC system purchase and installation, I was confident that Cool Factory was the right company for the job. I became even more confident in them after learning that they are Carrier Authorized Dealers. Everyone I interacted with during the entire process was professional, knowledgeable, and informative. They went above and beyond to ensure I found the right system for ... More
From my initial inquiry about AC system purchase and installation, I was confident that Cool Factory was the right company for the job. I became even more confident in them after learning that they are Carrier Authorized Dealers. Everyone I interacted with during the entire process was professional, knowledgeable, and informative. They went above and beyond to ensure I found the right system for my needs and budget. Less
Everyone was great to work with. The entire installation process of our new A/C unit was smooth. Customer service was excellent, and we couldn’t be more satisfied with the service. I would certainly recommend Cool Factory to everyone.
Alex, the service technician, arrived on time and quickly fixed the issue with our AC unit. I highly recommend Cool Factory to anyone looking for reliable and affordable HVAC service.
My experience with Cool Factory technicians was great. They were professional, courteous, and helpful. I would certainly call them again for HVAC problems.
I am telling you all owner listen me.. He takes 500 reviews from me last 15 days but never pay. he is scammer.take your moneyback
Our AC unit malfunctioned on a Sunday afternoon, and the technician was at our door about 45 minutes after calling Cool Factory. He checked the unit and quickly fixed the problem. Thank you for the prompt service!
These guys were great, friendly and most importantly HONEST. I totally and completely recommend them !!!!!
They were so helpful and efficient. They literally drove across the city to get the part needed to get our pool heater going. So professional and friendly. I'm so happy with their service.
These guys are amazing! They were extremely communicative and on time. I had someone show me how to change out my filter and check my furnace. He educated me on the furnace rather than just fixing it and leaving. Afterward, they called me to check up and see how things went, which was a wonderful follow-up!
Timely communication, punctual work and very flexible. Technicians who came in were also friendly and took good care of the area around new compressor.
They were on time, friendly, polite and efficient and got the heat back on in less than an hour (it was 39º out this morning). Highly recommend.
The technician was professional, thorough, and punctual. He tested both furnaces and replaced a part in one with a replacement from his truck. Great service and love supporting a local business!
Absolutely fantastic service! Would recommend it to anyone, and will be using them again come winter to ensure our heating is 100% up and running. The best part was they were able to resolve my issues within 24 hours
I have never worked with any other HVAC contractor since I discovered Cool Factor over six years ago. They are honest and reliable. Call them if you have any HVAC problems, and their technician will be at your doorstep as soon as possible. Their expertise, professionalism, and commitment to customer satisfaction are commendable.
Knowledgeable and helpful staff. Competitive prices. They quickly fixed my malfunctioning furnace. I would certainly call them again for any issues with my heating and cooling system.
I am highly satisfied with Cool Factory. The technicians that replaced my air conditioning system did a fantastic job. I was especially impressed that they cleaned up the place after completing their job. I have never worked with such professional and responsible technicians before. I cannot thank them enough for restoring my home’s comfort and would recommend them to everyone I know without hesi... More
I am highly satisfied with Cool Factory. The technicians that replaced my air conditioning system did a fantastic job. I was especially impressed that they cleaned up the place after completing their job. I have never worked with such professional and responsible technicians before. I cannot thank them enough for restoring my home’s comfort and would recommend them to everyone I know without hesitation. Less
Cool Factory did an excellent job installing a new HVAC system in our home. They handled every step of the process professionally. Technician Jonathan and his crew were professional, respectful, and patient with all our questions. My husband and I couldn’t be happier with the entire process, and we would certainly recommend them to everyone.
The person they sent was properly informed about the problem and was able to drain the system during the appointment after a informing us of our options and costs. Definitely will use them again!
Thank you for our new air conditioning system. Every technician we dealt with was very professional and helpful. Your customer service is top-notch, and I wouldn’t hesitate to recommend you to anyone.
The crew showed up on time, in company trucks and ready to work. They were all polite, considerate and professional. All flooring was covered to prevent any damage and everyone left their shoes outside my front door.
All members of the crew worked quickly and efficiently. Before the crew left the house, I was given a tour of what was completed, where everything was located and how the machinery installed worked.
Best service by cool factory thank you
I was impressed with everyone I had contact with from phone, sales, and installers. I feel I received a good value. The installation was completed today in less than 6 hours.
Staff are amazing and tech was very professional.
The install team did an awesome job, explained everything and totally cleaned up after themselves like they were never here. Would highly recommend these guys.
They were on time, professional, friendly, explained the issue and took care of it. First time using this company but will definitely use them again.
They arrived early and handled the work professionally. I've been using this company for years and recommend them to anyone looking for great service at a fair price.
I purchased a home with a 25+ year old HVAC system so it was no surprise to me when the furnace finally conked out 4 years later. I placed a claim with AHS who sent out Cool Factory. The technician was prompt and quickly confirmed that the furnace should not be used and would need to be replaced. I decided to have the entire unit replaced to avoid further issues and to use Cool Factory's servi... More
I purchased a home with a 25+ year old HVAC system so it was no surprise to me when the furnace finally conked out 4 years later. I placed a claim with AHS who sent out Cool Factory. The technician was prompt and quickly confirmed that the furnace should not be used and would need to be replaced. I decided to have the entire unit replaced to avoid further issues and to use Cool Factory's services to do so. I was not disappointed. The team of 2 technicians arrived promptly and worked continuously to remove the old unit and install the new unit. The team was extremely courteous and organized. They had to pull my back door off the hinges and took the time to explain some of the features of the new system. The work was completed in about 5 hours and my home was left clean and orderly with everything restored to its normal state. The techs even took the time to test the unit with us and ensure that we were satisfied with everything. Hassan in particular was great to work with. He provided courteous and understanding service when we hit a few bumps in the road on my end. I definitely appreciate his patience and exceptional level of service. I would use Cool Factory again for my HVAC services. Thank You! Ashawnta S. Less
Every aspect of the experience from the initial phone call to the quote meeting with them to the contracting process to the actual replacement of our old furnace and central AC and installation of our new equipment, cleanup and follow-up was excellent and met all our expectations.
The customer service was excellent, they provide a good cost and excellent installation job. They helped to answer all the questions and concerns I had, and I would definitely conduct business with them again!
They were really professional and the prices were very reasonable. We’ve used them in the past to fix AC and was very happy with the service they provided. Will definitely recommend them.
We received our quote and installation date in a timely manner. The install crew was friendly and professional. The customer service was great. I would hire them again for future needs and would highly recommend to others.
The Cool Factory office was able to schedule the technician quickly and kept me informed throughout the process. The technician showed up called when he was 20 minutes away, was on-time. He quickly diagnosed the issue and resolved it. Thank you Cool Factory for great service.
They made it very easy for me get my condenser updated
Usman was very professional and very good tech.
Please avoid this company for at all costs!! I was referred to this company by American Home Shield. The technician came in and diagnosed my air condition unit and it was determined that my AC coil needed to be replaced. I worked with the company to schedule the job and signed the work order/contract. But when it came down to payment, this is where the company showed its true colors. In whic... More
Please avoid this company for at all costs!! I was referred to this company by American Home Shield. The technician came in and diagnosed my air condition unit and it was determined that my AC coil needed to be replaced. I worked with the company to schedule the job and signed the work order/contract. But when it came down to payment, this is where the company showed its true colors. In which is what gave me the immediate impression that this happens a lot with this company. My method of payments was American Express, PayPal, and/or CashApp, because the payments are covered in the event something unwanted happened. The company said that they do not take either of these types of payments. They only took payments that has direct access to my checking account. This is unacceptable. I went back and forth with the representative emphatically expressing that I did not want them to have direct access. And that there needs to be a 3rd party embedded between. The company and I went back and forth about payment to where it became unprofessional and destructive. I decided that I did not want them to do the work and ask AHS to get involved. Because I had previously signed the document for them to do the work, I was bound to a contract. The company charged me $300 for a breach of contract. I decided to pay the $300 just so I could be done with this company. I hope that this help other customers. Please stay away from this company and please do not sign their contract before making payment arrangements. The way that the company handled this situation was very unprofessional and it seems like it happens a lot with this company. EDIT: 8/4/2021 - Again, if you can avoid it, please do not use this company. You can see from their reply to my first review that they are petty and unprofessional. And instead of trying to resolve conflict they are inviting it. Please whatever you do, stay away from this company. Also, please be very aware of the process that they use for document signing. The process is called InstaWork. This program is full of malware and/or virus which constantly sends requests to sign documents under someone else's name. Please see picture below. Less
The technician was very professional and knowledgeable. He explained in detail the problem I had with my a/c unit. He was able to fix in a matter of minutes. I will use this company again and refer others as well. Thank you!!!
Excellent service. Cleaned up work before leaving. Great Job.
The customer experience was amazing. I was out of air condition for almost 3 weeks in 95 degree weather. Called many places and couldn't get anyone to call me back. One call with them and they went the extra mile to get it fixed immediately.
Very professional and efficient. Had no issues with them.
Great customer service and fixed the issue very efficiently. They showed up with a mask and shoe covers, a mandate in this COVID-19 environment. Thank you.
They were safe, on time, efficient, and incredibly friendly. Usually, it takes forever to find someone to fix our heat and AC. They answered all our questions and gave us a great deal. Recommend them for your heat and cooling needs!
Kerri the GM is fantastic!! Any "issues" were worked out and she was very responsive and made every effort to make the experience the least painful that losing your AC in Virginia in July heat waves can be. People should understand, IF you are working through a warranty company, the warranty company calls the shots, and the "modifications are the responsibility of the owner" is real and in most... More
Kerri the GM is fantastic!! Any "issues" were worked out and she was very responsive and made every effort to make the experience the least painful that losing your AC in Virginia in July heat waves can be. People should understand, IF you are working through a warranty company, the warranty company calls the shots, and the "modifications are the responsibility of the owner" is real and in most cases, those mods are necessary. This saga started out as a warranty service call for my AC. The first trip from CF wasn't very successful, I called CF and honestly, was very angry at the response from the person who took the call. They (CF) came back out and found the issue. Approval had to go to the warranty company for one major component of the system. The cost would be 1k to "fix" a 17 year old system. Enter Kerri!!! We discussed the $1K, the warranty company delivery of the part (a week or to out) and the risks in darning an old sock.. the rest of the sock (in this case the AC) would continue to unravel costing more and more $$$. Kerri made me a deal on a full system replacement that was hard to say no to. I said Yes. The day of install, the installers were late, I called Kerri and she updated me on their issues. Even though they were late, they still finished an outstanding full install and old removal before 5PM!!! In total, I am very satisfied with the services and especially the caring and communications from Kerri!! Less
Saber was very professional and on top!!!
Service provided showed up on time. He was courteous and very knowledgeable. He diagnosed and made repairs quickly and efficiently. Would definitely recommend this company to others and will certainly use them again.
Not sure where to start... Ticket opened on June 24 through american home shield... It's July 20 and still no a/c. THEY barely answer the phone. THEY NEVER answer the phone when american home shield calls. iF american home shield assigns this company. RUN AWAY! You've been warned!!
The technician did a very good and professional job. They wore their mask and also covered their shoes. They did a clean job. After installing my heating unit they cleaned up their area nicely. Thank you so much!
Mr Usman did a great job I really happy
Great guy did a very good job Thank you so much 💓 for your business Mr. Usman
I normally don't take the time to write reviews. period. But I do believe in giving credit where it is due. I am/was a customer with American Home Shield Warranty and they are such a rip off! They do not cover anything! When my AC condenser was diagnosed that it needed to be replaced, AHS told me that they didn't cover for each and everything that was necessary for a proper installation... and t... More
I normally don't take the time to write reviews. period. But I do believe in giving credit where it is due. I am/was a customer with American Home Shield Warranty and they are such a rip off! They do not cover anything! When my AC condenser was diagnosed that it needed to be replaced, AHS told me that they didn't cover for each and everything that was necessary for a proper installation... and they wouldn't tell me how much they were actually covering! It was over $2,000 something out of my pocket! Plus the technician who came told me that in all honesty, because my system was over 15 plus years, that it wouldn't be long before another unit in my system failed. I once again reached out to American Home Shield and told them that Cool Factory technicians and also when I spoke with the ladies in the office- that my whole system needed to be replaced, but that they had to follow the rules of the contract between them and AHS and also between my contract and AHS- meaning basically that AHS wanted each unit to actually completely fail before they were willing to accept a diagnosis for replacement. I would have to do band aid by band aid, part by part, service fees, etc. Just ridiculous. Cool Factory gave me another alternative which was to go outside my warranty and have my whole system replaced (for about the same cost, if not less over time with ahs) all in one day, all with Carrier brand, PLUS they gave me 2 additional types of warranties and a one year maintenance plan. The technicians came in the same week and in one day I had a beautiful new Carrier system and the air flow is great and it's quiet, and I know I don't have anything to worry about anymore with my system. I CANCELED my contract with AHS. Less
I was concerned about the high cost of modification to the air handler system through our home insurance. I recieved a prompt answer with a military discount. Above my expectations. Thank you.
I was concerned about the high cost of modification to the air handler system through our home insurance. I recieved a prompt answer with a military discount. Above my expectations. Thank you.
Cool Factory, Inc. technicians as well as the Cool Factory, Inc. Customer Service Representatives are courteous and very professional. I would do business with Cool Factory, Inc. again.
Very professional and very knowledgeable! Highly recommend and they fix the problems in minutes! Highly recommended!
Punctual technician- diagnosed, took care of problem and answered all my questions.
Always professional and responsive and very friendly to work with
Cool factory replaced my indoor and outdoor units And they did a very professional job and as far as the price was way far below any other quotes I received. Overall I will recommend to anybody to use them.
Affordable quick response great service I already hired again and recommended to a couple of friends.
Best experience ever
Cools Factory has been the most professional company I have worked with when it has to do with HVAC. The old company I used couldn’t figure out the problem once I transferred to them, they figured out what was wrong with my system on the first day on the job. I was was satisfied once they came back out to install my unit. Now my AC works great. One thing is for sure the staff is amazing!
Their team did a great job throughout the process of replacing our old, tired heating/air conditioning system. They walked us through the various options and associated costs/discounts. The upgraded installation proceeded as promised, and the units have performed flawlessly since. Strongly recommended!
Cool factory technicians showed up on time. They spend their time to diagnose the issues with my A/C. They're professional, knowledgable and great on communication. I recommend to do business with them.
We used Cool Factory for our Ac installation, it was one of the best experience ever , the price was unbelievable, almost 40% cheaper than 6 other contractors that estimated us . We have used My plumber for years till we found Cool Factory that was referral from one of our family, absolutely satisfied, now we know who we should call for any HVAC issues , Definitely recommended
They were wonderful and extremely helpful. I was very pleased with their responsiveness and their professionalism. I will use them again.
This company really cares about their customers! Very pleased with their service. The Manager called many times, even passed closing time, to help resolve issues with a 20 + year old system. Other companies were going to charge way too much. They work on payment plans too & I highly recommend them!
Receptionist was rude and uncooperative after finding out that they won’t be doing the installations, their service was for inspections and recommendations, but after finding out that you’re not interested in the up sale, she was short, excited and quick to refer me back to my home warranty company without confirming that their job was done and documentation required has been submitted
They were chosen by my home warranty company. After a week they never contacted me to schedule a time to fix our HVAC. I called, texted, and emailed. Said someone would contact me but never did. The home warranty company called as well and were told someone would contact me - again they never called so the home warranty company assigned a different vendor.
This company was assigned to me by American homeshield which is also a scam. Cool factory came over my house a week later and left and never heard from them then I called AHS to find out the results. It has been 4 weeks my AC is not working and my whole family have to deal with the heat. Its effecting our daily life. I have called several time to cool factory and they have called me back 2 time ... More
This company was assigned to me by American homeshield which is also a scam. Cool factory came over my house a week later and left and never heard from them then I called AHS to find out the results. It has been 4 weeks my AC is not working and my whole family have to deal with the heat. Its effecting our daily life. I have called several time to cool factory and they have called me back 2 time and then disappear. I have American Homeshield and argued with them to assign another company. After many calls and argue they have assigned me another company. Don't trust any corporation because they are out there to scam hard working Americans. Less
BEWARE!!! A/C went out in May 2020. Granted the old unit was installed in 1998 (System was using R22 refrigeration) so it was past the service life. Called American Home Shield and they sent Cool Factory to diagnose. Cool Factory said the outdoor compressor needs to be replaced. The compressor was covered by AHS, but the other things not covered equaled over $1800. Thought it was odd that it woul... More
BEWARE!!! A/C went out in May 2020. Granted the old unit was installed in 1998 (System was using R22 refrigeration) so it was past the service life. Called American Home Shield and they sent Cool Factory to diagnose. Cool Factory said the outdoor compressor needs to be replaced. The compressor was covered by AHS, but the other things not covered equaled over $1800. Thought it was odd that it would cost that much, but needed A/C. Since new units now use R410A refrigeration, Cool Factory should have told American Home Shield the indoor unit needs to be replaced as well. Now it is June 2021with the indoor unit using R22 and the outdoor compressor using R410A. It created so much condensation, the lines kinked causing the system to fill up the drain pan and it had water leaking from ceiling, that damaged my carpet, created damaged to the ceiling, and microbial growth in certain areas of attic. I don't know if they are the worst, but these ppl are not the best. AVOID COOL FACTORY AND AMERICAN HOME SHIELD!!!! Less
I have a Home warranty Insurance through AHS, my AC stop cooling since 05/27/2021, an order has been placed through my insurance company, Cool Factory tech arrived after 8 days despite of my several requests.. they diagnosed leak in the Evaporated coil and needs to be fixed.. After several days of telephonic request, finally my insurance company approved the work order but but a OUT-OF-POCKET exp... More
I have a Home warranty Insurance through AHS, my AC stop cooling since 05/27/2021, an order has been placed through my insurance company, Cool Factory tech arrived after 8 days despite of my several requests.. they diagnosed leak in the Evaporated coil and needs to be fixed.. After several days of telephonic request, finally my insurance company approved the work order but but a OUT-OF-POCKET expense of $1350.. I tries calling both, AHS and Cool factory to find out what is the break down, NO RESPONSE.. AHS is saying that is the cost from the cool factory company and I have to pay to get my AC FIXED.. I have been calling Cool factory day and night, no RESPONSE... I hope some one will call me :( Less
Do NOT use Cool Factory Heating and Cooling if you are looking for a responsive vendor. I understand that there is an increase in call volume during this time of year, but I have also tried their email and texting option and have not received any timely communications for the past week. The contractor that they finally sent out to my home came UNSCHEDULED and rushed me home based out of his conve... More
Do NOT use Cool Factory Heating and Cooling if you are looking for a responsive vendor. I understand that there is an increase in call volume during this time of year, but I have also tried their email and texting option and have not received any timely communications for the past week. The contractor that they finally sent out to my home came UNSCHEDULED and rushed me home based out of his convenience, not mine. Lastly, they do NOT call back probably because their caller automating system is inadequate, and usually says that the business is “closed” or continues to repeat options. I was trying to be as patient as possible, but when you’ve been dealing with no AC for two weeks, and feel that there is no sense of urgency from the company you are willing to give business, it can get highly frustrating. Less
Had an AC unit installed through my warranty company. They were slow to respond. Now need a repair they haven't called me back
I have been leaving messages for a week with no response.
BEWARE OF THIS COMPANY! The worst AC/Heating company in the DMV area! Our home warranty sent this company to check our HVAC on May 4th. As soon as the contractor saw our inside AC unit, he told us $5300 for inside and outside AC units for them to fix it. Mind you, he hasn't checked the outside unit yet. Then, when my husband showed him the outside AC unit. He said, ok I can't fix this anymore I'l... More
BEWARE OF THIS COMPANY! The worst AC/Heating company in the DMV area! Our home warranty sent this company to check our HVAC on May 4th. As soon as the contractor saw our inside AC unit, he told us $5300 for inside and outside AC units for them to fix it. Mind you, he hasn't checked the outside unit yet. Then, when my husband showed him the outside AC unit. He said, ok I can't fix this anymore I'll give you $5100 for both. He said, " or I will recommend a new AC unit". On May 6th, the home warranty called us that the contractor recommends replacing the outside AC unit, and the after insurance it's $1800. And, my husband said yes that's ok with us. Then, the home warranty said, we will get a call within a few hours to make a schedule for the installation of the new AC Unit. One week passed, we didn't hear from the company. My husband and home warranty have been calling and leaving messages every day but no return call from the contractor. On May 12th, my husband was able to speak with customer service. The customer service said, "oh yes we got your messages but we have been busy we forgot to call you back". She said our installment date is on May 17th and after insurance is $2100 because there is a modification. My husband was surprised because it was only $1800 then now it's $2100. Even the hone warranty wasn't aware that it was $2100. But we don't have a choice at this point. Today, it's May 17th, we called the home warranty to check the time of the installation and the home warranty cannot give us a specific time because the contractor is not picking up any phone calls either. The company was supposed to email us the estimate but as of today, we have not received anything. In the next few days, it will be 80 and we have two little kids. I don't know why this company stays in this business. We told our home warranty if we don't hear from them today they have to assign another company. I will not recommend this company to anyone at all. This company has horrible customer service! Less
Cool Factory was assigned to work on an issue by my warranty company. They were able to quickly fit us in, as we had no heat. They determined that the issue would require replacement of our air handler. Equipment was ordered and the install scheduled. The process went smoothly from start to finish. Good communication and follow-through from the office staff and showed up for scheduled appointm... More
Cool Factory was assigned to work on an issue by my warranty company. They were able to quickly fit us in, as we had no heat. They determined that the issue would require replacement of our air handler. Equipment was ordered and the install scheduled. The process went smoothly from start to finish. Good communication and follow-through from the office staff and showed up for scheduled appointments and equipment install went as planned and heat/ac is back up and working well. Less
I scheduled a Spring A/C check through A/C Home Warranty. Nothing was wrong with either of my units, this was only a check up. About 30 minutes after the technician's arrival and him "checking" the interior and exterior units, the upstairs unit stopped working. Too coincidental for me. The technician claims that the unit is fine and it is the surge protector that is blown. It was just working tha... More
I scheduled a Spring A/C check through A/C Home Warranty. Nothing was wrong with either of my units, this was only a check up. About 30 minutes after the technician's arrival and him "checking" the interior and exterior units, the upstairs unit stopped working. Too coincidental for me. The technician claims that the unit is fine and it is the surge protector that is blown. It was just working that morning. He stated he would submit the diagnosis and I should call the warranty company. This was Monday. Well, here it is Thursday and neither me or HSA has been able to get in touch with Cool Factory. We believe that the technician shorted the surge protector while he was here. Needless to say, we will not be using them for any repairs or maintenance at this point. Less
I’m happy they are professional they are will working with you in ordered to get the job done and you be satisfy
Cool factory came and installed a new compressor unit. I was pleased with their professionalism and how quickly they installed unit.
Scammers Alert! (Please read the entire chain of e-mail) From scammer aka cool factory! Hello, On Feb. 19th 2021 a Cool Factory technician visited the property. During this visit the technician found that the blower motor was burnt out, due to the part no longer being on the market this issue is not repairable. The technician also found a small crack in the heat exchanger, this is unfortun... More
Scammers Alert! (Please read the entire chain of e-mail) From scammer aka cool factory! Hello, On Feb. 19th 2021 a Cool Factory technician visited the property. During this visit the technician found that the blower motor was burnt out, due to the part no longer being on the market this issue is not repairable. The technician also found a small crack in the heat exchanger, this is unfortunately also not repairable, this would mean that we would have to replace the entire furnace. If you need further assistance please call or text us at 703-791-9944. Thank you, L B I DID CALL CE TO VERIFY ABOUT THE PARTS NOT BEING IN MARKET! TURNED OUT TO BE A LIE! So I responded them back to connect with CE. These scammers had the gut to respond back this way Thank you for your email and I hope you and your family are safe and healthy. We completely understand about you frustration, we checked with the manufacture and your unit has no warranty and the parts for this furnace are very expensive and the day that we called them they were on back order, means they didn't have any Eta on the parts. Safety of you and your family is our priority, for that reseaon due to the age of the unit, cost and availability of those part we decided to ask your home warranty to replace the whole gas furnace,it was the safest way for this job to save time and avoid the cost of the repairs and timing for the further repairs. Your unit past almost the safest age for the gas furnace and it just started to be on the section of its life that needs to be repair over and over again. Absolutely it is your right to accept or denie this replacement or take the risk and bandage the gas furnace for the short period of time with your responsibility. Please let me know if you have any other questions or you are welcomed to contact your home warranty for more information about your contract. Stay safe Best Regards A N Supperviser of engineering department Less
Came out to evaluate my gas furnace. Diagnosed the problem but didn’t tell me they shut my heat off and then left without turning it back on. Currently it is 25 degrees outside. Wouldn’t trust them to do the work they said needed to be done at this point. EDIT: thanks for saving our lives. No communication was relayed from your technician about the severity of the needed repairs. He promptly wen... More
Came out to evaluate my gas furnace. Diagnosed the problem but didn’t tell me they shut my heat off and then left without turning it back on. Currently it is 25 degrees outside. Wouldn’t trust them to do the work they said needed to be done at this point. EDIT: thanks for saving our lives. No communication was relayed from your technician about the severity of the needed repairs. He promptly went in to discussing how we could save money if we replaced both furnace and outdoor unit using financing through your company. So making the sale must have trumped the safety of me and my family. Less
SCAM! American Home Shield sent Cool Factory out to fix my furnace. Their technician said the unit was shot and needed to be replaced. He told me it would be minimal cost if any to us because we have a home warranty. I later received a call from AHS saying Cool factory wants to charge me almost $2500 in “modifications”. They are only charging the home warranty company $475 for an entire furnace A... More
SCAM! American Home Shield sent Cool Factory out to fix my furnace. Their technician said the unit was shot and needed to be replaced. He told me it would be minimal cost if any to us because we have a home warranty. I later received a call from AHS saying Cool factory wants to charge me almost $2500 in “modifications”. They are only charging the home warranty company $475 for an entire furnace AND labor. They are under charging the home warranty company and trying to make their money up by over charging the home owner. Less
I am very happy with cool factory and mr Hassan and his team for their professionalism and great work and care for customers
Great company they were able to help me with getting my heating system placed in my home. They were very professional and kind. They answered all my questions and concerns.
I had my furnace replaced due to it being over 20 years old. Katie and Hannah called me several times during this process informing me along the way making very comfortable with them as a company. When the unit came in ( as we know due to covid 19 took a week) the techs came on time and installed and removed the old unit quickly they were neat. The unit is running great. I am very pleased and I ... More
I had my furnace replaced due to it being over 20 years old. Katie and Hannah called me several times during this process informing me along the way making very comfortable with them as a company. When the unit came in ( as we know due to covid 19 took a week) the techs came on time and installed and removed the old unit quickly they were neat. The unit is running great. I am very pleased and I would use cool factory again in the future. Less
We highly recommend Cool Factory for your HVAC needs. The technician who installed our heating system was professional and completed the job in a timely manner. We will continue to use this company in the future. Thank you CF.
Recommend this service!They were safe, on time, efficient and incredibly friendly. Usually it takes forever to find someone to fix our heat and AC. This time, with winter and snow creeping up so quickly the service at Cool Factory was top notch. They answered all our questions and gave us a great deal. Consider them for your heat and cooling needs!