From my initial inquiry about AC system purchase and installation, I was confident that Cool Factory was the right company for the job. I became even more confident in them after learning that they are Carrier Authorized Dealers. Everyone I interacted with during the entire process was professional, knowledgeable, and informative. They went above and beyond to ensure I found the right system for ... More

From my initial inquiry about AC system purchase and installation, I was confident that Cool Factory was the right company for the job. I became even more confident in them after learning that they are Carrier Authorized Dealers. Everyone I interacted with during the entire process was professional, knowledgeable, and informative. They went above and beyond to ensure I found the right system for my needs and budget. Less

Everyone was great to work with. The entire installation process of our new A/C unit was smooth. Customer service was excellent, and we couldn’t be more satisfied with the service. I would certainly recommend Cool Factory to everyone.

Alex, the service technician, arrived on time and quickly fixed the issue with our AC unit. I highly recommend Cool Factory to anyone looking for reliable and affordable HVAC service.

My experience with Cool Factory technicians was great. They were professional, courteous, and helpful. I would certainly call them again for HVAC problems.

Our AC unit malfunctioned on a Sunday afternoon, and the technician was at our door about 45 minutes after calling Cool Factory. He checked the unit and quickly fixed the problem. Thank you for the prompt service!

These guys were great, friendly and most importantly HONEST. I totally and completely recommend them !!!!!

They were so helpful and efficient. They literally drove across the city to get the part needed to get our pool heater going. So professional and friendly. I'm so happy with their service.

These guys are amazing! They were extremely communicative and on time. I had someone show me how to change out my filter and check my furnace. He educated me on the furnace rather than just fixing it and leaving. Afterward, they called me to check up and see how things went, which was a wonderful follow-up!

Timely communication, punctual work and very flexible. Technicians who came in were also friendly and took good care of the area around new compressor.

They were on time, friendly, polite and efficient and got the heat back on in less than an hour (it was 39º out this morning). Highly recommend.

The technician was professional, thorough, and punctual. He tested both furnaces and replaced a part in one with a replacement from his truck. Great service and love supporting a local business!

Absolutely fantastic service! Would recommend it to anyone, and will be using them again come winter to ensure our heating is 100% up and running. The best part was they were able to resolve my issues within 24 hours

I have never worked with any other HVAC contractor since I discovered Cool Factor over six years ago. They are honest and reliable. Call them if you have any HVAC problems, and their technician will be at your doorstep as soon as possible. Their expertise, professionalism, and commitment to customer satisfaction are commendable.

Knowledgeable and helpful staff. Competitive prices. They quickly fixed my malfunctioning furnace. I would certainly call them again for any issues with my heating and cooling system.

I am highly satisfied with Cool Factory. The technicians that replaced my air conditioning system did a fantastic job. I was especially impressed that they cleaned up the place after completing their job. I have never worked with such professional and responsible technicians before. I cannot thank them enough for restoring my home’s comfort and would recommend them to everyone I know without hesi... More

I am highly satisfied with Cool Factory. The technicians that replaced my air conditioning system did a fantastic job. I was especially impressed that they cleaned up the place after completing their job. I have never worked with such professional and responsible technicians before. I cannot thank them enough for restoring my home’s comfort and would recommend them to everyone I know without hesitation. Less

Cool Factory did an excellent job installing a new HVAC system in our home. They handled every step of the process professionally. Technician Jonathan and his crew were professional, respectful, and patient with all our questions. My husband and I couldn’t be happier with the entire process, and we would certainly recommend them to everyone.

The person they sent was properly informed about the problem and was able to drain the system during the appointment after a informing us of our options and costs. Definitely will use them again!

Thank you for our new air conditioning system. Every technician we dealt with was very professional and helpful. Your customer service is top-notch, and I wouldn’t hesitate to recommend you to anyone.

The crew showed up on time, in company trucks and ready to work. They were all polite, considerate and professional. All flooring was covered to prevent any damage and everyone left their shoes outside my front door.

All members of the crew worked quickly and efficiently. Before the crew left the house, I was given a tour of what was completed, where everything was located and how the machinery installed worked.

Best service by cool factory thank you

I was impressed with everyone I had contact with from phone, sales, and installers. I feel I received a good value. The installation was completed today in less than 6 hours.

Staff are amazing and tech was very professional.

The install team did an awesome job, explained everything and totally cleaned up after themselves like they were never here. Would highly recommend these guys.

They were on time, professional, friendly, explained the issue and took care of it. First time using this company but will definitely use them again.

They arrived early and handled the work professionally. I've been using this company for years and recommend them to anyone looking for great service at a fair price.

I purchased a home with a 25+ year old HVAC system so it was no surprise to me when the furnace finally conked out 4 years later. I placed a claim with AHS who sent out Cool Factory. The technician was prompt and quickly confirmed that the furnace should not be used and would need to be replaced. I decided to have the entire unit replaced to avoid further issues and to use Cool Factory's servi... More

I purchased a home with a 25+ year old HVAC system so it was no surprise to me when the furnace finally conked out 4 years later. I placed a claim with AHS who sent out Cool Factory. The technician was prompt and quickly confirmed that the furnace should not be used and would need to be replaced. I decided to have the entire unit replaced to avoid further issues and to use Cool Factory's services to do so. I was not disappointed. The team of 2 technicians arrived promptly and worked continuously to remove the old unit and install the new unit. The team was extremely courteous and organized. They had to pull my back door off the hinges and took the time to explain some of the features of the new system. The work was completed in about 5 hours and my home was left clean and orderly with everything restored to its normal state. The techs even took the time to test the unit with us and ensure that we were satisfied with everything. Hassan in particular was great to work with. He provided courteous and understanding service when we hit a few bumps in the road on my end. I definitely appreciate his patience and exceptional level of service. I would use Cool Factory again for my HVAC services. Thank You! Ashawnta S. Less

Every aspect of the experience from the initial phone call to the quote meeting with them to the contracting process to the actual replacement of our old furnace and central AC and installation of our new equipment, cleanup and follow-up was excellent and met all our expectations.

The customer service was excellent, they provide a good cost and excellent installation job. They helped to answer all the questions and concerns I had, and I would definitely conduct business with them again!

They were really professional and the prices were very reasonable. We’ve used them in the past to fix AC and was very happy with the service they provided. Will definitely recommend them.

We received our quote and installation date in a timely manner. The install crew was friendly and professional. The customer service was great. I would hire them again for future needs and would highly recommend to others.

The Cool Factory office was able to schedule the technician quickly and kept me informed throughout the process. The technician showed up called when he was 20 minutes away, was on-time. He quickly diagnosed the issue and resolved it. Thank you Cool Factory for great service.

They made it very easy for me get my condenser updated

Usman was very professional and very good tech.

The technician was very professional and knowledgeable. He explained in detail the problem I had with my a/c unit. He was able to fix in a matter of minutes. I will use this company again and refer others as well. Thank you!!!

Excellent service. Cleaned up work before leaving. Great Job.

The customer experience was amazing. I was out of air condition for almost 3 weeks in 95 degree weather. Called many places and couldn't get anyone to call me back. One call with them and they went the extra mile to get it fixed immediately.

Very professional and efficient. Had no issues with them.

Great customer service and fixed the issue very efficiently. They showed up with a mask and shoe covers, a mandate in this COVID-19 environment. Thank you.

They were safe, on time, efficient, and incredibly friendly. Usually, it takes forever to find someone to fix our heat and AC. They answered all our questions and gave us a great deal. Recommend them for your heat and cooling needs!

Kerri the GM is fantastic!! Any "issues" were worked out and she was very responsive and made every effort to make the experience the least painful that losing your AC in Virginia in July heat waves can be. People should understand, IF you are working through a warranty company, the warranty company calls the shots, and the "modifications are the responsibility of the owner" is real and in most... More

Kerri the GM is fantastic!! Any "issues" were worked out and she was very responsive and made every effort to make the experience the least painful that losing your AC in Virginia in July heat waves can be. People should understand, IF you are working through a warranty company, the warranty company calls the shots, and the "modifications are the responsibility of the owner" is real and in most cases, those mods are necessary. This saga started out as a warranty service call for my AC. The first trip from CF wasn't very successful, I called CF and honestly, was very angry at the response from the person who took the call. They (CF) came back out and found the issue. Approval had to go to the warranty company for one major component of the system. The cost would be 1k to "fix" a 17 year old system. Enter Kerri!!! We discussed the $1K, the warranty company delivery of the part (a week or to out) and the risks in darning an old sock.. the rest of the sock (in this case the AC) would continue to unravel costing more and more $$$. Kerri made me a deal on a full system replacement that was hard to say no to. I said Yes. The day of install, the installers were late, I called Kerri and she updated me on their issues. Even though they were late, they still finished an outstanding full install and old removal before 5PM!!! In total, I am very satisfied with the services and especially the caring and communications from Kerri!! Less

Saber was very professional and on top!!!

Service provided showed up on time. He was courteous and very knowledgeable. He diagnosed and made repairs quickly and efficiently. Would definitely recommend this company to others and will certainly use them again.

The technician did a very good and professional job. They wore their mask and also covered their shoes. They did a clean job. After installing my heating unit they cleaned up their area nicely. Thank you so much!

Mr Usman did a great job I really happy

Great guy did a very good job Thank you so much 💓 for your business Mr. Usman

I normally don't take the time to write reviews. period. But I do believe in giving credit where it is due. I am/was a customer with American Home Shield Warranty and they are such a rip off! They do not cover anything! When my AC condenser was diagnosed that it needed to be replaced, AHS told me that they didn't cover for each and everything that was necessary for a proper installation... and t... More

I normally don't take the time to write reviews. period. But I do believe in giving credit where it is due. I am/was a customer with American Home Shield Warranty and they are such a rip off! They do not cover anything! When my AC condenser was diagnosed that it needed to be replaced, AHS told me that they didn't cover for each and everything that was necessary for a proper installation... and they wouldn't tell me how much they were actually covering! It was over $2,000 something out of my pocket! Plus the technician who came told me that in all honesty, because my system was over 15 plus years, that it wouldn't be long before another unit in my system failed. I once again reached out to American Home Shield and told them that Cool Factory technicians and also when I spoke with the ladies in the office- that my whole system needed to be replaced, but that they had to follow the rules of the contract between them and AHS and also between my contract and AHS- meaning basically that AHS wanted each unit to actually completely fail before they were willing to accept a diagnosis for replacement. I would have to do band aid by band aid, part by part, service fees, etc. Just ridiculous. Cool Factory gave me another alternative which was to go outside my warranty and have my whole system replaced (for about the same cost, if not less over time with ahs) all in one day, all with Carrier brand, PLUS they gave me 2 additional types of warranties and a one year maintenance plan. The technicians came in the same week and in one day I had a beautiful new Carrier system and the air flow is great and it's quiet, and I know I don't have anything to worry about anymore with my system. I CANCELED my contract with AHS. Less

I was concerned about the high cost of modification to the air handler system through our home insurance. I recieved a prompt answer with a military discount. Above my expectations. Thank you.

I was concerned about the high cost of modification to the air handler system through our home insurance. I recieved a prompt answer with a military discount. Above my expectations. Thank you.

Cool Factory, Inc. technicians as well as the Cool Factory, Inc. Customer Service Representatives are courteous and very professional. I would do business with Cool Factory, Inc. again.

Very professional and very knowledgeable! Highly recommend and they fix the problems in minutes! Highly recommended!

Punctual technician- diagnosed, took care of problem and answered all my questions.

Always professional and responsive and very friendly to work with

Cool factory replaced my indoor and outdoor units And they did a very professional job and as far as the price was way far below any other quotes I received. Overall I will recommend to anybody to use them.

Affordable quick response great service I already hired again and recommended to a couple of friends.

Best experience ever

Cools Factory has been the most professional company I have worked with when it has to do with HVAC. The old company I used couldn’t figure out the problem once I transferred to them, they figured out what was wrong with my system on the first day on the job. I was was satisfied once they came back out to install my unit. Now my AC works great. One thing is for sure the staff is amazing!

Their team did a great job throughout the process of replacing our old, tired heating/air conditioning system. They walked us through the various options and associated costs/discounts. The upgraded installation proceeded as promised, and the units have performed flawlessly since. Strongly recommended!

Cool factory technicians showed up on time. They spend their time to diagnose the issues with my A/C. They're professional, knowledgable and great on communication. I recommend to do business with them.

We used Cool Factory for our Ac installation, it was one of the best experience ever , the price was unbelievable, almost 40% cheaper than 6 other contractors that estimated us . We have used My plumber for years till we found Cool Factory that was referral from one of our family, absolutely satisfied, now we know who we should call for any HVAC issues , Definitely recommended

They were wonderful and extremely helpful. I was very pleased with their responsiveness and their professionalism. I will use them again.

This company really cares about their customers! Very pleased with their service. The Manager called many times, even passed closing time, to help resolve issues with a 20 + year old system. Other companies were going to charge way too much. They work on payment plans too & I highly recommend them!

Cool Factory was assigned to work on an issue by my warranty company. They were able to quickly fit us in, as we had no heat. They determined that the issue would require replacement of our air handler. Equipment was ordered and the install scheduled. The process went smoothly from start to finish. Good communication and follow-through from the office staff and showed up for scheduled appointm... More

Cool Factory was assigned to work on an issue by my warranty company. They were able to quickly fit us in, as we had no heat. They determined that the issue would require replacement of our air handler. Equipment was ordered and the install scheduled. The process went smoothly from start to finish. Good communication and follow-through from the office staff and showed up for scheduled appointments and equipment install went as planned and heat/ac is back up and working well. Less

I’m happy they are professional they are will working with you in ordered to get the job done and you be satisfy

Cool factory came and installed a new compressor unit. I was pleased with their professionalism and how quickly they installed unit.

I am very happy with cool factory and mr Hassan and his team for their professionalism and great work and care for customers

Great company they were able to help me with getting my heating system placed in my home. They were very professional and kind. They answered all my questions and concerns.

I had my furnace replaced due to it being over 20 years old. Katie and Hannah called me several times during this process informing me along the way making very comfortable with them as a company. When the unit came in ( as we know due to covid 19  took a week) the techs came on time and installed and removed the old unit quickly they were neat. The unit is running great. I am very pleased and I ... More

I had my furnace replaced due to it being over 20 years old. Katie and Hannah called me several times during this process informing me along the way making very comfortable with them as a company. When the unit came in ( as we know due to covid 19  took a week) the techs came on time and installed and removed the old unit quickly they were neat. The unit is running great. I am very pleased and I would use cool factory again in the future. Less

We highly recommend Cool Factory for your HVAC needs. The technician who installed our heating system was professional and completed the job in a timely manner. We will continue to use this company in the future. Thank you CF.

Recommend this service!They were safe, on time, efficient and incredibly friendly. Usually it takes forever to find someone to fix our heat and AC. This time, with winter and snow creeping up so quickly the service at Cool Factory was top notch. They answered all our questions and gave us a great deal. Consider them for your heat and cooling needs!

Very professional and friendly staff completed a quality job!

Today Cool Factory returned to my home as promised after coming out on Last Thursday. They replaced my HVAC system,they were timely and efficient. The new system was put in with ease, I now have heat. You can’t go wrong with this company.

Cool Factory has been very helpful. They provided us several different options to pay for repairs without making it inconvenient to me and my family. I will definitely work with them in the future.

I would like to say the technicians that replace my heating unit Tony and his partner was excellent and very professional, and presented.

Staff was excellent and professional. Presented a reasonable quote and worked diligently to complete the task within an allotted time.

Tech was courteous and professional. He answered my questions.

Great service and love the new HVAC unit in our condo.

Great experience with Cool Factory! I had a Freon leak in my system and needed new Evaporator Coil. They gave me next day appointment and send their best guy Naeim. He installed new Evaporator coil and fixed all the leaks. Their out of pocket cost for Freon was very reasonable through AHS Home Warranty. I would recommend them for Installing new system/Fixing Freon leak/Other HVAC issues.

Through my home warranty company both of my HVAC units were replaced by Cool Factory and was very pleased with the results. The technicians were thorough and ensured the job was completely done.

Excellent customer service and quick efficient staff. Great experience with this company, I would recommend.

The technician is very knowledgeable about the equipment and how to carry out the repairs. I am very pleased with his expertise and knowledge of the profession. The technician is Usman Saber also exhibited high patience. Thanks

We don't know how to thank Cool Factory for the help you've provided and all you took into consideration with our particular situation. You've gone above and beyond to help our family. Your professionalism and careful explanation of the process as well as options available truly relieved the stress level we were facing. The discounts applied are also beyond what any vendor has ever offered. The t... More

We don't know how to thank Cool Factory for the help you've provided and all you took into consideration with our particular situation. You've gone above and beyond to help our family. Your professionalism and careful explanation of the process as well as options available truly relieved the stress level we were facing. The discounts applied are also beyond what any vendor has ever offered. The technicians arrived as expected, were very professional, and installed our new furnace in very reasonable amount of time. I would give Cool Factory a 10-star rating if at all possible! We will use Cool Factory for all our HVAC needs. There is no reason to use any other provider! Less

cool factory is one of the best in virginia

My AC Unit needed to be replaced. Cool Factory was chosen through my warranty and wow it was a great choice. Their customer service was magnificent. Their response was quick and productive. The installation was painless as far as cost. Cool Factory have a life long customer now. Thank you Cool Factory. Thank you so much! V/R Neisy.

Our heat went out when it was 32 degrees outside. We called AHS on a Friday and Cool Factory contacted us immediately and came to our house the next day -- a Saturday!! The problem was diagnosed and a new furnace was ordered and replaced in a matter of days. I would recommend Cool Factory in a heartbeat!! Excellent service from both AHS and Cool Factory!

Cool Factory installed entire heating and cooling system (2 units) in my house. I am very impressed with their overall service, professionalism and cost. Both office and technical teams were very responsive. I highly recommend Cool Factory! Special thanks to Kerri for being informative resource and prompt scheduling arrangements!

Our heating system was downed then my Home Warranty Insurance assigned to Cool Factory for replacement just the furnace only. I was explained before the date of installation. The technician showed up as was scheduled and job was done on the same day. I was very satisfied with the service. I recommend Cool Factory for your HVAC needs.

Cool Factory replaced my furnace through American Home Shield Warranty. The office staff was informative and answered my questions clearly. The techs came on time and the job was done in 2.5 hours.

Cool Factory was super great! We received as full install for our furnace and we got only the best service quality from this company!! The technicians were informative and knowledgeable, they did the work swiftly, and cleaned up after themselves. This company gave us topnotch service from beginning to end and I would like to thank the entire staff for a job well done. I suggest you call Cool ... More

Cool Factory was super great! We received as full install for our furnace and we got only the best service quality from this company!! The technicians were informative and knowledgeable, they did the work swiftly, and cleaned up after themselves. This company gave us topnotch service from beginning to end and I would like to thank the entire staff for a job well done. I suggest you call Cool Factory for all of your HVAC needs!!! Less

My gas furnace was leaking and had to be shut off right before a freezing 3-day weekend in January. I had to go through the warranty company and expected a hassle, but Cool Factory guys came, diagnosed on a Thursday. It went through AHS and they were able to install a new unit on Monday. They explained everything that was being done, and what the modifications were that I would have to pay for... More

My gas furnace was leaking and had to be shut off right before a freezing 3-day weekend in January. I had to go through the warranty company and expected a hassle, but Cool Factory guys came, diagnosed on a Thursday. It went through AHS and they were able to install a new unit on Monday. They explained everything that was being done, and what the modifications were that I would have to pay for -- not covered by the warranty agreement. My furnace is on the 3rd floor of the townhouse, but they had a very muscular guy with them and were in and out within a couple of hours. Less

I was very pleased with their service. They were punctual and were able to fix my issue at half the cost from quotes I received from other vendors. Highly recommend.

Great service and punctual

The furnace needed to be replaced. They showed up on time, were very courteous and did a great job. It took them about 4 hours to dismantle the old furnace and put the new one in place. Overall, they did a great job.

Heating furnace broke and cool factory was great to work with. Technicians were professional and very nice. Customer service was great to explain the process, pricing, deals, and answer all my questions. Definatly recommend.

Great experience with Cool Factory, all the staff very responsive, friendly and professional. Mario Ballesteros

Thank you!...Cool Factory, all personal very professional and responsive.

Cool Factory was dispatched to service my faulty thermostat by AHS in the summer of 2019. I had an issue with one thermostat out of the two in my house. However, they checked the other one and returned to replace both for me, through AHS. In December 2019, my attic furnace stopped working, (A different company who did my winter check-up in October 2019 warned me about a crack that may cause the ... More

Cool Factory was dispatched to service my faulty thermostat by AHS in the summer of 2019. I had an issue with one thermostat out of the two in my house. However, they checked the other one and returned to replace both for me, through AHS. In December 2019, my attic furnace stopped working, (A different company who did my winter check-up in October 2019 warned me about a crack that may cause the failure of my unit since my Goodman brand was already over 15 years old) and AHS dispatched Cool Factory again to my house. After their diagnosis to replace the furnace, I wasn't surprised since a different company had warned me about the problem earlier. Long story short, I opted to replace my entire system (Furnace, AC unit, and Evaporator Coil) since it was due anyway. I asked for a quote from Cool Factory and compared it with 2 other companies on the same Carrier 2.5 Ton System. By far, Cool Factory was the best in pricing and servicing. My system was installed on December 24th, 2019, and I'm a happy customer. Give them a chance. Dealing with them through AHS can be complicated and frustrating when service is needed urgently. However, I will use them again and recommend them to others. Less

Best customer service thanks

Thanks for outstanding service. And excellent customer service.

Great experience. The tech that Cool Factory sent out to my home was on time and very efficient. He kept me posted about what he was doing and the problem he was fixing during the entire process. I highly recommend this company.

His crew is mainly family and each is conscientious, friendly, polite and hard working. They put in long days and both the electrical and air conditioning were finished in approximately seven days.

Not too bad, had them come over to commission a new install. Didn't really have all the professional equipment. Got the job done that was needed.

I was sent an invoice and the costs were exactly what we were told up front before scheduling the appointment which I appreciated as there were no hidden or additional charges. They even sent us a detailed estimate before conducting any work so that we could clearly see costs and decide which route we wanted to take.

Of the HVAC companies I've tried, Cool Factory Friendly Air is the most honest and reliable. When I needed a replacement part, and was shocked by the price, they walked me through the invoice and explained the charge completely. A sound came up after installation, and during the visit to figure that out, the tech was very clear about what the cause was, and the different ways it could be addresse... More

Of the HVAC companies I've tried, Cool Factory Friendly Air is the most honest and reliable. When I needed a replacement part, and was shocked by the price, they walked me through the invoice and explained the charge completely. A sound came up after installation, and during the visit to figure that out, the tech was very clear about what the cause was, and the different ways it could be addressed. It's so rare to actually trust a repair company, so I value their service. Less

One of the best and ⭐️⭐️⭐️⭐️⭐️ in VA

The guys at Cool Factory worked hard until 10pm to get our AC working when it was nearly 90 degrees in my house. They were very nice and knew what they were doing. They did a great job replacing my air handler and modifying my old duct work to line up. Thank you very much! I would recommend them to anyone!

My York AC system died this super hot July(after 20 years). Had to go through American Home Shield (nightmare) who sent Cool Factory. Tech Milad was quick w good diagnosis. Office Kerri very professional and concerning about my family with no AC in 95 degree days. They replaced it ASAP. Very competitive price. Installer Tony and Freddie are great. The 5 ton Carrier is working well. Will drop AHS... More

My York AC system died this super hot July(after 20 years). Had to go through American Home Shield (nightmare) who sent Cool Factory. Tech Milad was quick w good diagnosis. Office Kerri very professional and concerning about my family with no AC in 95 degree days. They replaced it ASAP. Very competitive price. Installer Tony and Freddie are great. The 5 ton Carrier is working well. Will drop AHS after this summer. But Cool Factory is a keeper. Will use them again after moving to new house Thank you Hassan. Less

Amazing service.Cool Factory did a great job checking my system and fixing the problem.They were thorough and quick and made me feel comfortable trusting them to do the job. I highly recommend them!

Of the HVAC companies I've tried Cool Factory Friendly Air is the most honest and reliable. When I needed a replacement part and was shocked by the price they walked me through the invoice and explained the charge completely. A sound came up after installation and during the visit to figure that out the tech was very clear about what the cause was and the different ways it could be addressed. It'... More

Of the HVAC companies I've tried Cool Factory Friendly Air is the most honest and reliable. When I needed a replacement part and was shocked by the price they walked me through the invoice and explained the charge completely. A sound came up after installation and during the visit to figure that out the tech was very clear about what the cause was and the different ways it could be addressed. It's so rare to actually trust a repair company so i value their service. Less

Truly grateful for such good service and people. Thank you!  I recommend this firm to everyone!

Professional, prompt, courteous service. My technician's name was Jeff. He was great.

Wow when you deal with a 5 star company you really feel the difference. We had 4 different HVAC companies bid to replace our central furnace installed in 1988 remove the window mounted AC replace it with central AC install a central HEPA filter and remove all the asbestos covered pipes and replace them.

I called up COOL FACTORY for their quote to replace Furnace and Duct work. Rein hard was assigned for the estimate. Rein hard was hands on, and quickly pulled his pen knife to to push the Inducer motor and the furnance started working. We could hear a crackling noice in the motor. Reinhard quickly removed two screws to unmount the motor and pulled out a lose metal piece that came down the flu pip... More

I called up COOL FACTORY for their quote to replace Furnace and Duct work. Rein hard was assigned for the estimate. Rein hard was hands on, and quickly pulled his pen knife to to push the Inducer motor and the furnance started working. We could hear a crackling noice in the motor. Reinhard quickly removed two screws to unmount the motor and pulled out a lose metal piece that came down the flu pipe and got stuck in motor fan. Every thing fixed in 2 minutes. Reinhard insisted on taking no payment for the service. Less

I would say Cool Factory is the best place for cooling and heating. Superb collection. Staff is very professional and friendly. Their cooling and heatingservices and offers are just GREAT. Thank you guys so much for exceptional experience!!

Very customer oriented and polite. Good service, I will continue to use Cool Factory. Recommended to all

The best option that you can go for is the Cool Factory!! They know their work! Recommended to all . Thank you guys

Don't hesitate if you need air conditioning repair go to Cool Factory. The service received here was exceptional. Deep thanks!

Great service, repair was done very promptly. Thank you.

An excellent service. We'll use it again without hesitation

Absolutely no bother, doesn't get much easier. Very Happy

Cool Factory is the BEST company in this field. I do mean it. They are Super Super Super!!

Everyone and everything about this place is great!! Superb team and service.

My AC was out of order. Tried three repair services. No positive outcome. And then applied to Cool Factory which saved my money from being spent on a new AC. These guys are true professionals

They are very nice, very fair priced, and very helpful if you have any issues afterwards.

I absolutely recommend Cool Factory. Great experience!!!

Great service with the best price thank you COOL FACTORY.

This is the ONLY HVAC company I will use! They have saved my heat sensitive butt, along with my art and my dog on more than one occasion! They get out as fast as they can, in one case the same day as my house was a roasting 93F, are friendly, caring, efficient, reliable, stand by their work and are experts at what they do. They explain everything and bend over backwards to save you money.

The technician was friendly and resolved my issue quickly and for a reasonable price. I would totally recommend

Noticed some pretty intense leaking in our AC unit, called them, and he was there within the hour! He was so helpful and friendly (got along great with our dog, which is always appreciated), and took the time to answer all my questions! Will definitely call again!

I am extremely pleased. They have been prompt, professional and fair. I wouldn't go anywhere else.

This place is amazing. I had trouble with our unit (all our fault, long story) but they were so responsive it blew me away. They really made sure we were ok and even said hey, you have small children and its hot we are going to get this done as fast as possible.

Very friendly, courteous and very prompt. Thanks

Hassan is awesome, he sure knows his stuff. We were able to get through the last two weeks because of him, I will for sure be calling him in the future, not to mention I've already handed out all his business cards :)

Excellent Experience! Responded in less than 24 hours and stayed late to ensure the job was finished in 1 day. Left the area clean and tidy. Couldn't have asked for more.

Tech was punctual and professional.Once he diagnosed the problem with our heater he went to great lengths to source the part making sure that safety was his priority . I appreciated that he was honest and explained each step to me. He was careful to be extremely clear about budget and in the end it was very inexpencive to get my heating system running again ....

Excellent service with great pricing. Everything was explained well. Good work ethic and I'm happy to support a local business.

Great service - highly recommended They identified and resolved the issue with the first five minutes.I was so happy with the sercice that I went ahead and scheduled a maintenance on the entire unit for the following week.

Nice people and good service , would defiantly come back!

Cool factory technicians installed an entire heating system and were very professional and hard working to entire time.it was a pleasure having them here. Advantages price was very competitive and the service and overall experience was top notch making for a great value. I was very pleased with my choice to go with them and would recommend them highly.

Cool factory is simply the best company in DC area that I have ever worked with. I called them early in the morning for service and they were there within a couple hours and they fixed all my problems very quickly and very reasonably. I strongly recommend them.

I had The best experience dealing with this Company. The service technician could recognize my AC unit problem immediately and fix it with a very reasonable price. I recommend them strongly. . Dr.jab