Worst experience! Received referral from American Home Shield. Cool factory failed to complete work & send recommendation 3 weeks later & asked for another contractor to be assigned. Previous charges $840.00 for Freon & had to request a refund because the Freon is covered under warranty. Complete dishonest company!

Cool factory is the best so doing great job Ahmad

The technician was very insightful. He knew what he was doing regarding the heating system he came to repair. He gave me great advice. I am giving the company 1 star because I let them know that the technician accidently broke my door to my furnace and they denied all responsibility. I gave them video stills of the door before he arrived. I gave them a photo and a screenshot of the date and time ... More

The technician was very insightful. He knew what he was doing regarding the heating system he came to repair. He gave me great advice. I am giving the company 1 star because I let them know that the technician accidently broke my door to my furnace and they denied all responsibility. I gave them video stills of the door before he arrived. I gave them a photo and a screenshot of the date and time the photo was taken as requested. They still deny any responsibility. Its a cheap fix and I'll have to repair my door but its so insulting that a company doesn'r care enough about a customer to fix an accident made on their behalf. I'll never use them again and I'll never suggest them to anyone. Poor customer service trumps all the insight and talent that the technician had. Less

Had a problem with my Oil heater system. When they arrive at first they did not know the problem and told me will send senior technician. After senior technician arrived and check the problem , told me that they need replacement the part. However, I got the warranty company call today and Cool factory said there was no main board and nothing wrong with heater. It seems they don't know what is wro... More

Had a problem with my Oil heater system. When they arrive at first they did not know the problem and told me will send senior technician. After senior technician arrived and check the problem , told me that they need replacement the part. However, I got the warranty company call today and Cool factory said there was no main board and nothing wrong with heater. It seems they don't know what is wrong. My disappointing was that if they don't know what is wrong they should not told warranty company there was nothing wrong. I just waste my time and spend this winter very cold without heater because of them. Less

I have been without heat for over a week now. I have spoken to multiple different service reps and all say they will call back later and never have. I have had to call 5 different times and email twice and still can not get them to even schedule an appointment to get the technician to turn on my heat. I never write reviews but this time I had to. Unacceptable.

TL;DR - terrible customer service, the technician that did the installation did not understand me well because of a language barrier, but they seem to have done a good job replacing a major part in my AC I was assigned to these guys by First American Home Warranty (terrible home warranty company, don’t recommend). I find their customer service to be deplorable. Every time I would call to get a b... More

TL;DR - terrible customer service, the technician that did the installation did not understand me well because of a language barrier, but they seem to have done a good job replacing a major part in my AC I was assigned to these guys by First American Home Warranty (terrible home warranty company, don’t recommend). I find their customer service to be deplorable. Every time I would call to get a better explanation of the required repairs or replacement on my AC, I would get told that a technician would call me back and sometimes that would happen, sometimes that wouldn’t. It also took multiple emails to get them to answer any questions or inquiries. The day my air handler was supposed to be replaced, I was told the technician would be doing the repair from 9-12. At 9:30 I hadn’t heard anything from Cool Factory so I called and a secretary answered and promised that someone would be in touch with me. I called again at 10 and got the same thing. Finally at 10:30 I hear from the technician. They come and do the replacement but the language barrier prevented him from understanding one or two of my concerns. That being said, it’s been over 2 weeks since they replaced my air handler along with all necessary modifications and my HVAC system is working well and so far I have no complaints. Will I be using these guys again? Most likely not because of their deplorable customer customer service. Please stop fielding calls and telling me someone else will call back when I have a concern. Less

The company misrepresented themselves and provide cheap material and didn’t even offer to let me use the better quality item that was previously available. Why sit an air conditioner on a piece of plastic instead of the concrete slab that I have there! Worst customer service supervisor started yelling and I just hung up on her. Three different technicians sent and keep asking me what the issue is... More

The company misrepresented themselves and provide cheap material and didn’t even offer to let me use the better quality item that was previously available. Why sit an air conditioner on a piece of plastic instead of the concrete slab that I have there! Worst customer service supervisor started yelling and I just hung up on her. Three different technicians sent and keep asking me what the issue is the 2 other times that they visited. Less

I WILL NEVER USE THIS COMPANY AGAIN, THEIR SERVICE IS SO TERRIBLE IT CAUSED ME TO CANCEL MY HOME WARRANTY DUE TO THEM SENDING THIS COMPANY TO MY HOME. Their HVAC tech was sent to my house for tune up, he never completed the tune up & told me it needed to be replaced & to call the warranty company. The warranty company & myself called Cool Factory for the report to get a repair or replacement au... More

I WILL NEVER USE THIS COMPANY AGAIN, THEIR SERVICE IS SO TERRIBLE IT CAUSED ME TO CANCEL MY HOME WARRANTY DUE TO THEM SENDING THIS COMPANY TO MY HOME. Their HVAC tech was sent to my house for tune up, he never completed the tune up & told me it needed to be replaced & to call the warranty company. The warranty company & myself called Cool Factory for the report to get a repair or replacement authorized & was told they would only talk to me, not the warranty company. I finally speak with someone & they will me to submit a recall order through my warranty company so they can do an official report for a unit replacement. I call the warranty company & was notified Cool Air informed them the tune up was completed & it was NOT. The tech spent a total of 13 minutes at my home, I know the exact time because his arrival & departure was captured on my video door bell. I have spent two weeks calling Cool Factory & each time I have been told a manager will call me back, its been over a week & no one has called. Please avoid if you actually want good service. Less

Cool Factory is the worst company in history! They DO NOT deserve any stars but I had to put one day in order to post this message. They were recommended to us by American Home Shield. The technician arrived to determine what was wrong with our air conditioning system. After (supposedly) checking everything, he concluded that we need refrigerant because our air conditioning was not working. We we... More

Cool Factory is the worst company in history! They DO NOT deserve any stars but I had to put one day in order to post this message. They were recommended to us by American Home Shield. The technician arrived to determine what was wrong with our air conditioning system. After (supposedly) checking everything, he concluded that we need refrigerant because our air conditioning was not working. We were relieved to hear that was the problem, and we agreed for him to add the refrigerant. What we were not tracking it was excluded from the warranty, so he charged us $750. After the refrigerant was installed, he stayed for a while and instructed us to contact him if the house did not cool. We ended up contacting him several hours later on the same day, and he arrived the following day to investigate the problem. During this visit, he discovered that the entire refrigerant had leaked out. He informed us that there is a leak and that he needs to obtain the necessary parts to fix it. This occurred at the end of May, and we have not heard from him or the company since then. I have requested to speak with a manager at the call center for months, but no one has contacted me. We ultimately had the AC repaired by another company. Now, we are requesting that Cool Factory refund our $750 refrigerant and $150 visit fee. This has been a very disheartening experience that I hope no one else will ever have to endure. Please share if you've had a similar experience and let me know how you resolved it and received your money back. Less

Horrible experience. Home warranty service assigned Cool Factory to assist with my AC issue. After 3 days of Not responding and not returning my calls, another company was assigned to help me. The worst customer service ever.

My problem has existed for 2 HOT months. Every time I call I am told that a technician will call. They called once and left a voice mail to call back. I can't get any satisfaction, am frustrated and disgusted.

Cool Factory was dispatched by our home warranty, they installed a new furnace due to our A/C not working, they had to be dispatched 3 times and on the 3rd time the technicians even stated the first two techs didn’t know what they were doing. They ultimately caused a flood in my basement and are not trying to take responsibility. We had a plumber come out to diagnose the problem and he wrote a fu... More

Cool Factory was dispatched by our home warranty, they installed a new furnace due to our A/C not working, they had to be dispatched 3 times and on the 3rd time the technicians even stated the first two techs didn’t know what they were doing. They ultimately caused a flood in my basement and are not trying to take responsibility. We had a plumber come out to diagnose the problem and he wrote a full report with pictures and determined it was Cool Factory’s negligence. Managers at Cool Factory hung up on us multiple times after not wanting to take responsibility. DO NOT RECOMMEND!!!!! If I could give negative stars I would!!! Less

I contacted AHS on Tuesday, and Cool Factory came to fix my AC Wednesday. Everything went smooth and I couldn't be happier with the AHS and Cool Factory. I was concerned after reading some reviews but I wanted to ease peoples minds by sharing my experience.

Mr slim

This company was assigned to me by American Home Shield on July 28. They diagnosed the failure on July 29 - almost a month ago - and I still don't have an estimate of when this is going to be repaired. Every time I call cool factory they promise someone will call and that never happens. I even asked to speak with management and they promise call-backs between 24 and 48 hours and that also has nev... More

This company was assigned to me by American Home Shield on July 28. They diagnosed the failure on July 29 - almost a month ago - and I still don't have an estimate of when this is going to be repaired. Every time I call cool factory they promise someone will call and that never happens. I even asked to speak with management and they promise call-backs between 24 and 48 hours and that also has never happened. -------------------- Update - almost two months and still my AC is not working. Cool factory came and replaced the control board, but did something wrong. I am still waiting for a status update and a ETA for the repair. ------------- Update... Two more technicians came. The last one was on Tuesday (two days ago) and he said he can not solver the issue. He was supposed to be the senior technician but they ended up sending a rookie. They called me today and now I am scheduled for next Tuesday. The issue has been identified in July 28. Almost three months since then and no progress. Less

Awful customer service. The technician “accidentally” canceled my work order because he was over worked. The call center will always say the tech or manager call you back and they never transfer you to a supervisor. Meanwhile my AC is completely broken and its 90 degrees in my house. And they misdiagnosed the AC issue. I canceled my order and went with Neighborhood Specialists .

They are non-responsive and lack a serious sense of urgency. For such an important appliance, they are unskilled, untrained, and nonchalant. They have so many loops to jump through with their call center situation - you call, they say someone will call you back in 24-48 hours to set-up the appointment. Then, when they do call, the appointment is days and days out. Oh, definitely not over the ... More

They are non-responsive and lack a serious sense of urgency. For such an important appliance, they are unskilled, untrained, and nonchalant. They have so many loops to jump through with their call center situation - you call, they say someone will call you back in 24-48 hours to set-up the appointment. Then, when they do call, the appointment is days and days out. Oh, definitely not over the weekend because I suppose they have gotten so good they no longer do emergency service requests. The technician came to my home and did not repair anything. He said he didn't have a diagram in order to repair the unit. Fine. Then he said he would submit his diagnosis immediately to engineering. I had to follow-up with them because, of course, I did not hear anything back. Guess what?!!!! He has not submitted the diagnosis. So, that means no one is aware of the issue and the repair request is not on anyone's radar. Meanwhile, the technician is just riding around with unfinished service requests. Cool Factory does not have any higher expectation of their technicians. I do not recommend. You can never get a straight answer. Every one that answers the phone is working off a script and they have serious limitations in what they can do. Like I said, they aren't even able to schedule the appointment. If you do end up having an issue, there is nothing the person on the phone can do. They enter a ticket and you have to wait and wait and wait. Please, if you can, select another company. A company that cares about their customers AND are highly-skilled at what they do. Cool Factory is neither. Less

hone warrrenty company assigned this company to fix air conditioner. It's been out for 3 days and. Ive called 8 times and no response. I keep getting told someone will call in a couple minutes then nobody calls

Forced to go with this company because our warrantee company used them. They said our AC was filled with mold and put in a claim for new motor. Since our warrantee company didn’t cover mold we hired a different company to give a second opinion. No mold. Then they saw that the heating wires had been purposely disconnected. They lied about mold and sabotaged our system so we’d make more claims or h... More

Forced to go with this company because our warrantee company used them. They said our AC was filled with mold and put in a claim for new motor. Since our warrantee company didn’t cover mold we hired a different company to give a second opinion. No mold. Then they saw that the heating wires had been purposely disconnected. They lied about mold and sabotaged our system so we’d make more claims or hire them to fix the issues. Do not use them!!!! Less

Cool Factory was a required choice for us by our HSA home warranty. They came out to replace an outdoor AC unit. We also needed both (we have 2) units reloacted in the back yard. For those who may not be aware, each AC unit has a coil as does the inside furnace. The problems: -They used 5/8" coolant lines for the reloaction and mismatched them to the existing 7/8" lines...creating a bottleneck i... More

Cool Factory was a required choice for us by our HSA home warranty. They came out to replace an outdoor AC unit. We also needed both (we have 2) units reloacted in the back yard. For those who may not be aware, each AC unit has a coil as does the inside furnace. The problems: -They used 5/8" coolant lines for the reloaction and mismatched them to the existing 7/8" lines...creating a bottleneck in the system and stressing the existing older AC unit so it will fail sooner. -The outdoor units use a coolant type that requires higher pressure in the coils than the indoor coil. This has created a leak in the indoor coil as it was supposed to be replaced at the same time so the pressures all matched. -Zero returned phone calls. These guys are shady and dont stand by their worl. No wonder they go by "MAINE Heat" on Yelp instead of Cool Factory. Less

Extremely disappointing. My family was without A/C service for 6 weeks from the time Cool Factory made their initial diagnosis. They were assigned to us through our home warranty company. I made between 10-15 calls asking when a technician would be available to fix our A/C. Not one time did I receive an answer or a return call. Cool Factory had zero concern for my family. I have never given suc... More

Extremely disappointing. My family was without A/C service for 6 weeks from the time Cool Factory made their initial diagnosis. They were assigned to us through our home warranty company. I made between 10-15 calls asking when a technician would be available to fix our A/C. Not one time did I receive an answer or a return call. Cool Factory had zero concern for my family. I have never given such a strong negative review. In this case management needs to know of the poor customer service that was provided. I finally received authorization from my home warranty company to drop Cool Factory. My A/C was fixed within a week by the new HVAC company. Less

I had them come three times through American Home Shield (AHS) because my upstairs wasn't as cold as my downstairs. This is where everything went down hill. They came back and found 3 "different" problems but never offered me a written report of what was wrong and fixed. The last time they came they said my condenser needed to be replaced as it was overheated and stated that my freon levels were... More

I had them come three times through American Home Shield (AHS) because my upstairs wasn't as cold as my downstairs. This is where everything went down hill. They came back and found 3 "different" problems but never offered me a written report of what was wrong and fixed. The last time they came they said my condenser needed to be replaced as it was overheated and stated that my freon levels were fine. SCAM. My freon levels are actually very low (25) when they should be (250.) My condenser is fine and there is no leak.. I had to investigate myself to confirm I was lied to by Cool Factory. I called and asked for my written report and the customer service agent said he will need to request it from a manager. Where is my report? This is very sketchy company. Don't read the positive reviews. They are trying to get as much money as possible through your home warranty. Less

Used the service via American Home Shield home insurance. Technician performed all things right and mentioned that service report will be sent via email. I have been chasing this report with multiple calls. Every time I get an answer that request is escalated to management. Last call I questioned if they have right process in place for such request and customer service just hung up on me. Totally... More

Used the service via American Home Shield home insurance. Technician performed all things right and mentioned that service report will be sent via email. I have been chasing this report with multiple calls. Every time I get an answer that request is escalated to management. Last call I questioned if they have right process in place for such request and customer service just hung up on me. Totally unprofessional and hard to believe folks are giving such high ratings. I need the report to send to my association that service was performed. Its a simple paper and takes so much of effort. Will not recommend this company! Less

Cool Factory is the most straightforward and professional HVAC contractor I have dealt with. I would recommend this company to anyone looking for high-quality heating and cooling service.

I would not recommend Cool Factory. I carefully scrub the Internet and social media about this company if you have a warranty company through American home shield they would not respond to their calls or yours and if they do it won’t be timely. There customer support will tell you someone going to call and they don’t. They will slow walk the process and put you at the bottom of the list. I review... More

I would not recommend Cool Factory. I carefully scrub the Internet and social media about this company if you have a warranty company through American home shield they would not respond to their calls or yours and if they do it won’t be timely. There customer support will tell you someone going to call and they don’t. They will slow walk the process and put you at the bottom of the list. I reviewed numerous complaints of how they do not respond to customers calls misdiagnosed issues and simply just ghost people. Some people never had there unit repaired after they looked at it after a 2 week wait.I live in a state of Virginia and this will be reported to the commonwealth attorney and the VSSC. And the PWC board of supervisors.They should be held accountable…I will be passing on this to other outlet to let everyone know about this company…. .update response to your claim I had another tech to check the issue and your company misdiagnosed the issue…your tech didn’t do what he said he done and you didn’t contact AHS about it….I did they never got a updated report from you. Also there trying to get a report from you. American Home Shield been very responsive and you don’t answer there calls in a timely manner…the reason you may get so many calls because people want there stuff fixed and not delays…this is not Ahs. This is on cool factory. My issue started on June 6th now it’s almost july….what about another customer been waiting since May 15? I can repost there complaints also. So don’t put this on American Home Shield! I strongly suggest researching there complaint’s especially with customers with home warranties….shameful!!! Update 6/30 Your company billed homeshield for a fan motor…it was never changed a new tech just gave me the old one…your tech came in with a box I guess with nothing in it! Humm!!! Less

It was a pleasure to work with this organization on our new AC system installation. They provided us with a thorough quote and assisted us in selecting the finest unit for our needs and budget. Everyone we dealt with was polite, knowledgeable, and helpful. I highly recommend them.

Our 23-year-old air conditioner finally gave up on Tuesday, and it was time to get a new unit. The Cool Factory team completed the installation on Friday, and the new unit is working efficiently. Excellent customer service and the best value for money. Highly recommend!

I bumped on Cool Factory Services when searching online for a reputable HVAC contractor in Sterling. Thanks to their wide range of services and positive reviews, I settled on them. My experience with the company was a very positive one. They helped me acquire and install the best HVAC system for my needs and budget. I cannot rate this company highly enough.

The Cool Factory team was really pleasant to work with. We got estimates from several companies, and they were the most competitive. They did the installation professionally and efficiently. These guys are true professionals, and I will definitely call them for my future HVAC needs.

Excellent customer service and efficiency. Professional and responsive technicians. I would recommend Cool Factory to my friends and family without hesitation.

I was referred to this business by a colleague who had the same experience. I'm so grateful that they could come out on such short notice and get the job finished quickly. Cool Factory is a wonderful team, and everything went smoothly. I highly recommend them.

I had a very bad experience with Cool Factory(45681 Oakbrook Ct STE 101, Sterling, VA 20166). I originally called them for a regular tune-up. The air conditioner stopped working right after their tune-up appointment. I contacted them back and after a dozen phone calls and emails, the technician finally showed up after 5 days. He was not able to diagnose the issue and wanted to reschedule it with... More

I had a very bad experience with Cool Factory(45681 Oakbrook Ct STE 101, Sterling, VA 20166). I originally called them for a regular tune-up. The air conditioner stopped working right after their tune-up appointment. I contacted them back and after a dozen phone calls and emails, the technician finally showed up after 5 days. He was not able to diagnose the issue and wanted to reschedule it with a repair ticket with my warranty company. I cordially explained to him that I have the repair ticket already in place with another company as I had a bad experience with the tune up work that was previously performed by Cool Factory. I reminded him about the 30 day warranty after the tune-up. He got visibly infuriated and said it was "all my mistake", shouted expletives and left. Prior to this, I have never had this kind of experience. I felt threatened and I am disgusted by the foul language used by the technician. This kind of behavior is unacceptable. I am sharing my experience so that you don’t have to go through the same trauma. Less

Cool Factory Heating and Cooling are highly professional and responsive people. Usman arrived on time and repaired the A/C system within one hour. Their skills and quote combined make them the best in the town.

The Cool Factory team did a great job with the new furnace installation last month. I have not experienced an issue with the unit so far. Reliable team, quality workmanship, and affordable pricing. Keep up the good work.

A technician from Cool Factory just carried out maintenance for my HVAC unit. His knowledge, professionalism, and efficiency are commendable. I would certainly use his services again!

I purchase my new AC unit 14month now from this Company and I still having problems with it, from the first day they installed it . Cool Factory has sent out serval Tech over the last 14 month no one can tell me what is wrong. So they sent a Master Tech out last week and he asked what is the unit doing so I explained that the thermostat is set at 73 degrees and the New Ac unit runs all da... More

I purchase my new AC unit 14month now from this Company and I still having problems with it, from the first day they installed it . Cool Factory has sent out serval Tech over the last 14 month no one can tell me what is wrong. So they sent a Master Tech out last week and he asked what is the unit doing so I explained that the thermostat is set at 73 degrees and the New Ac unit runs all day and the Thermostat said it’ 76 degrees in the house. The Master Tech advised me he was going check something with the unit and said he think the unit is too small for the house or I may have a bad unit and someone would reach out to me then the next day on one of the Hots day of the week the unit just stop working period . A week later and serval phone call later I haven't heard anything from this company .I don't know what to think about the purchasing this unit from this company or did they installation the unit incorrect. I have my parents living with me and they are in their mid-70 so I need this unit to work properly or replace this unit, there seems to be a problem with it from day one. I would like you to call me ASAP please Less

I was assigned The Cool Factory Heating and Cooling from my home warranty company AHS. The information I am providing occurred between April of 2022 and June of 2022. When I first filed my AHS claim for my upstairs AC unit and Cool Factory came out, they performed an incorrect diagnosis. My upstairs unit stopped circulating air and my first thought was that the blow motor failed. When the Coo... More

I was assigned The Cool Factory Heating and Cooling from my home warranty company AHS. The information I am providing occurred between April of 2022 and June of 2022. When I first filed my AHS claim for my upstairs AC unit and Cool Factory came out, they performed an incorrect diagnosis. My upstairs unit stopped circulating air and my first thought was that the blow motor failed. When the Cool Factory tech came out, he looked at the system and said that my filters needed to be changed and that the refrigerant was low, hence the reason it was not working. First, I change my filters religiously because my household suffers from allergies. I have a smart thermostat that alerts when its time to change the filters. Nonetheless, the filters were changed and I did not op for refrigerant because I had just had it serviced in November of 2021 and I knew it was topped off then. After the tech left, I contacted my own HVAC tech for a 2nd opinion. The 2nd opinion tech came in and immediately said my blow motor was the problem. I hired him to replace it and on top of the $100 fee to AHS, I paid the 2nd opinion HVAC company $210 to replace the motor. In May, my downstairs AC compressor unit (outside unit) stopped functioning and I contacted AHS for the claim. The Cool Factory came out for the assignment and the same tech the misdiagnosed the first claim, was the tech that came out. He said that the the whole compressor unit failed and that it needed to be replaced. After he put in the information with AHS for replacement, I received an invoice from The Cool Factory for "non covered modifications" related to the install IN THE AMOUNT OF $2,900!! Keep in mind, most AC contractors at cost amount for an AC compressor unit is between $600-$1,200. I contacted The Cool Factory for an explanation and they said it was for the cost of items AHS refused to cover. When we looked at the line items line-by-line, I realized I was being charged for stuff that was totally not needed. Some of the items included $500 for a new pad for the new compressor unit to be placed on. My home is equipped with an adjustable pad to fit any size unit. When I informed The Cool Factory of this, they still said I would be charged and that it was based on the techs observations. I contacted AHS and elected for a cash out option, meaning they send me cash for the cost of the unit and I find my own company for the install. AHS then insulted me by only offering $335 for the cost to replace the unit! When I questioned the amount being offered and ask for an appeal, they told me that I would have to speak with The Cool Factory as that was the amount they provided AHS for the cost of a compressor unit. Knowing that this was grossly incorrect information, I once again, called the Cool Factory. They informed me that they could not provide any information and that a tech would give me a call to explain. After a few days of not receiving a call back from a tech as promised, I call them back. The Cool Factory assured me that a tech would call and as you can imagine, no one ever called! I called two more times and once again, same lie and no one called. The entire process was a complete mess and both AHS and The Cool Factory are playing games with customers to get money out of them. To have the audacity to try and charge me $2,900 to make up for what AHS is not paying you is completely unethical and bad business practice. Further, to misdiagnose a repair in one call, make up additional fees, and not call back a customer in another claim is horrible customer service. It pains me to have to leave negative reviews and comments for businesses but I will not stand for it and neither should any other customer. The Cool Factory lack of good customer service has now cost me more than $3,500! What's the point in having a home warranty at this point?? To the Cool Factory, this seems to be the only way someone can communicate with you and it's unfortunate that you would rather risk a negative review then to just simply give good customer service. Less

requested contact me 8 times but still no response.... they don't care customers waiting or not in the heat of 100 without AC they replied to this review asking to contact them so I did.... but guess what... still no response... they do NOT care about their customer

Thank you, Cool Factory Services, for our new duct system. It's working great, and our visitor area is once again toasty and pleasant. Customer service and craftsmanship are excellent, as is your professionalism. I would readily suggest you to anybody else.

Last month we encountered an issue with our heating and called the Cool Factory. Hands down, we’ve got the best service ever. They are incredibly knowledgeable about all the products and explain everything thoroughly. They maintained professionalism at all times and always answered our questions appropriately.

It is always inspiring to work with a company that upholds integrity and is conscious of customers' needs. I couldn’t be happier with the service I received from Cool Factory Services. I recommend them to anyone looking for reliable and affordable HVAC service.

Thank you for helping us get a new air conditioner. Your technicians were professional and nice to work with. I will definitely recommend Cool Factory to anyone needing quality HVAC service.

When it was time to replace our HVAC system, we got five quotes from different companies. We picked Cool Factory because they were the most responsive and provided a more comprehensive quote at the most competitive price. They did an excellent job, exceeding our expectations. Highly recommended.

The installation process went smoothly. It’s now 8 days since installation, and we haven’t experienced any issues with the system. Keep up the good job!

Cool Factory came out to fix my A/C. After a couple of weeks I was running into the same issue again and tried calling to have them come back out to check since they said they would within 60 days. Every time I call they tell me that I will get a call back from somebody. I have now called 10 times and not once gotten a call back. They claim it is being escalated to management which at this point ... More

Cool Factory came out to fix my A/C. After a couple of weeks I was running into the same issue again and tried calling to have them come back out to check since they said they would within 60 days. Every time I call they tell me that I will get a call back from somebody. I have now called 10 times and not once gotten a call back. They claim it is being escalated to management which at this point I assume to be a blatant lie. I would absolutely never recommend them to anybody for the complete lack of customer support Less

Our 26-year-old air conditioner finally gave up. We called Cool Factory, and the technician arrived on time. He recommended replacing the unit rather than repairing it. The company helped us purchase and install a new AC unit based on our needs and budget. The entire process took only three days to complete. Highly recommend!

Knowledgeable and professional AC technician. It was a pleasure working with him. I highly recommend Cool Factory Services.

A well-deserved 5-star rating!. The Cool Factory guys did an excellent job installing an AC unit for us. They were professional and pleasant to work with, and their pricing was competitive. Thank you for the excellent service.

These guys did an excellent job installing my gas furnace. They were not the cheapest from the quotes I received, but I got value for the money. I would recommend them to anyone without hesitation.

Excellent service! The Cool Factory team did a fantastic job replacing our 23-year old AC unit. They helped us find the best unit for our needs and budget and installed it within a week. This is the best HVAC company I’ve ever dealt with. I would not hesitate to recommend them to anyone.

Our AC unit died on us on April 10, and we had a brand new system installed in our home by April 15. Excellent customer service, reliable communication, and competitive pricing. I cannot recommend Cool Factory Services highly enough.

Cool Factory Services is the best company I have used for HVAC maintenance! They are courteous, time-conscious, and very efficient. We recently had a heating problem, and our tech was prompt, thorough, and very friendly. He fixed the problem in no time.

Bayan was skilled and friendly. He took the time to look at my HVAC system to see why I couldn’t have cool air in my home. He was knowledgeable and explained the matter in an easy-to-understand manner. He eventually fixed the unit to my satisfaction, and I am pretty happy.

This was a fantastic experience overall. Timely appointment, detailed estimates, professional technicians, reasonable pricing, and excellent workmanship!

Excellent service! The technician was very professional and knowledgeable. Would use this company again for HVAC repair.

This is the best customer service I have ever received from an HVAC company. I cannot recommend Cool Factory highly enough.

We knew that Cool Factory was a great company during our initial consultation. The sales team was friendly, patient, and highly informative. They listened to our needs and recommended several HVAC options within our budget range. They helped us make the right choice, and the experience was positive overall. I would definitely recommend them to anybody out there!

Cool Factory is an amazing company! Everyone I worked with went above and beyond to ensure I had a great experience. Everything, from the initial consultation, and estimates, to the new AC system installation, was truly professional. The final price was also reasonable, and I will certainly recommend this company to everyone.

I reached out to four companies when our AC unit malfunctioned, but Cool Factory is the only one that responded. The technician arrived on time, identified the problem, and fixed it in less than 40 minutes. He was very professional, knowledgeable, and friendly. I cannot recommend this company highly enough.

Cool Factory replaced our furnace, and the change made a significant difference on our property. The entire project took about two days, and we couldn’t be more satisfied with the service.

Excellent customer service. Thank you for the excellent job of replacing our furnace unit. Your technicians are very efficient. And you maintained proper communication throughout the process. The final product exceeded our expectations.

The Cool Factory crew was very friendly and answered all of our questions. I wouldn’t use another company for my HVAC system maintenance.

We have just replaced our central air heating system, and we couldn’t be happier with Cool Factory’s work. They were quick and professional, with reasonable prices.

Thank you for the hassle-free experience when purchasing our new furnace. Your crew was professional and pleasant to work with. The technicians that installed the furnace know their stuff, and they cleaned everything after completing the job.

A technician looked at my HVAC system and said it needed a part. The part was ordered. The day the technician was to arrive to install it, no one showed up. I attempted to call Cool Factory and due to high volume of calls, no one answers the phone. Apparently they have one person answering the phone. The part never arrived but when my home warranty representative called Cool Factory, they we... More

A technician looked at my HVAC system and said it needed a part. The part was ordered. The day the technician was to arrive to install it, no one showed up. I attempted to call Cool Factory and due to high volume of calls, no one answers the phone. Apparently they have one person answering the phone. The part never arrived but when my home warranty representative called Cool Factory, they were told the part did arrive. Cool Factory cancelled my service request. When I finally was able to speak with someone at Cool Factory, they informed me the part never arrived and the service request was cancelled because I was unsatisfied with their service. I never asked them to cancel the service request. Avoid this company. Their customer service skills and common sense are lacking. Less

Outstanding customer service! The technicians arrived on time and quickly restored my 18-year-old HVAC unit.

We called Cool Factory services when our heating system malfunctioned at night. The technician arrived in the morning, diagnosed the issue, and fixed it in no time. He was knowledgeable, professional, and easy to work with. I highly recommend this company for heating and cooling services.

Thank you for the exceptional service! Your knowledgeable team did a fantastic job installing our new HVAC system. They were prompt, friendly, and professional, and I recommend them to everyone.

The technician from Cool Factory Services is the best I have ever worked with. He is straightforward and explains everything he is doing. He goes the extra mile to fix your AC problem and restore its efficient function.

Booked and appointment thru my home warranty and it was scheduled from 10 am to 3 pm. I was told I would get a call 30 minutes prior to them arriving. Although a long service window, I stayed home and waited for the service tech. At 2:45 pm I called and inquired where the service tech was as I needed to leave right after 3pm. I was told that he was delayed on a job, and that he would contact me. ... More

Booked and appointment thru my home warranty and it was scheduled from 10 am to 3 pm. I was told I would get a call 30 minutes prior to them arriving. Although a long service window, I stayed home and waited for the service tech. At 2:45 pm I called and inquired where the service tech was as I needed to leave right after 3pm. I was told that he was delayed on a job, and that he would contact me. I let the lady know that at 3 pm I will need to leave. The service tech called me a minute prior saying that he was 45 minutes out. I told him that I would not be home and will be letting my home warranty know of my experience. Less

The technician arrived a few hours after our distress call and diagnosed the problem in no time. He explained the problem and the appropriate solution. He fixed the AC system once we agreed on the price. I would recommend this company to anyone for AC maintenance and repairs.

Excellent service. The technician was right on time, very professional, and friendly. Explained everything in detail to help me make an informed decision. I couldn’t be more satisfied with the service I received from Cool Factory.

I had an awesome experience with Cool Factory Services. The technicians who serviced my HVAC were professional and thorough. These guys are true experts, and I highly recommend using their services for all your heating and cooling needs.

Cool Factory has been our trusted HVAC service provider since we moved to this house over a decade ago. They are professional, honest, and dependable and will go above and beyond to keep your heating and cooling systems functioning efficiently. I cannot recommend them highly enough.

Great company, with a proficient staff! I couldn’t have wished for a better service. I will always use Cool Factory Services for my heating and air conditioning needs.

The technicians from Cool Factory Services are true professionals. Their expertise and product knowledge are impressive. I couldn’t be more satisfied with my HVAC installation, and I highly recommend them to everyone.

I have been a loyal customer of Cool Factory Services for over six years, thanks to their reliability, top-notch customer service, and competitive prices. The technicians are always friendly and efficient. I recommend this company to anyone looking for reliable and affordable HVAC service.

I’m extremely satisfied with this company’s work, and I will certainly call them again when I need AC service. The technician arrived ahead of schedule and quickly diagnosed the problem with my AC unit. He explained the necessary repairs and the estimated cost before fixing the problem. He was professional and thorough, and I couldn’t be happier with his work.

We had a complete AC replacement by Cool Factory Services two weeks ago, and they did an excellent job at a reasonable price. The installation team arrived on time and remained polite and professional. After completing the work, they cleaned up the place and ensured we were satisfied with the service. I cannot recommend this company highly enough for AC system installation.

Cool Factory is the best HVAC company in the Sterling area. Professional and honest staff, with customers’ best interests. I cannot recommend them highly enough.

This is the second time I was using Cool Factory Services for HVAC system installation. They did an excellent job with the previous installation, and we have never had an issue with the system. The Cool Factory team was professional and easy to deal with, and I highly recommend this company.

We have been employing Cool Factory for over eight years, and we've always been pleased with the work they've done. They are a highly skilled and responsive organization that consistently prioritizes the needs of its clients. I strongly suggest them for your HVAC needs.

Recently, I had an issue with my HVAC unit. Although the unit was running, it was not releasing heat to warm up the house. The technician who first came to diagnose the issue really didn’t know what was going on. After spending an hour and half, he recommended to replace the unit because according to him the unit was too old. I told him I built this house 7 years ago and it could not be that old.... More

Recently, I had an issue with my HVAC unit. Although the unit was running, it was not releasing heat to warm up the house. The technician who first came to diagnose the issue really didn’t know what was going on. After spending an hour and half, he recommended to replace the unit because according to him the unit was too old. I told him I built this house 7 years ago and it could not be that old. I didn’t feel comfortable with him and called the Cool Factory. This is probably the best repair experience I ever have in my 68 years of life. The employees at the Cool Factory I spoke were professional and caring. They attentively listened all the details I described about the issue with heat and quickly dispatched Mr. Bernardo Morales. It was a pleasure to work with Bernardo who was not only experienced and knowledgeable but also extremely polite and pleasant. In just a few minutes he told me there was a problem with the gas valve. He removed the gas valve and told me he would be back once he gets the new part. He returned after a couple of days and replaced the gas valve and the unit was operational again. As an Army retiree, I call Bernardo’s work ethics “above and beyond” with his duty. He checked the unit filter and told me it was dirty and then replaced it. He also set the adjustment on my HVAC unit since it runs on propane gas. I also like to thank Katy and Mika who handled my calls at the Cool Factory. My both appointments were between 9am to 2pm. When I told them I have other appointments later in the days, they accommodated my needs and dispatched Bernardo early so I could keep my other engagements. Less

I received estimates from three HVAC companies but decided to work with Cool Factory Services because they were the most competitive, responsive, and conscious of our specific needs. The sales team was professional, patient, and addressed all our concerns. The experience was great overall. I cannot recommend this company highly enough.

We had a problem with our heating and called Cool Factory services. The technician was highly professional and knowledgeable. It didn’t take him long to identify and fix the problem. He was patient enough to answer all our questions and even gave a few tips for ensuring our heating and cooling system always functions efficiently. Highly recommended!

The HVAC system installation was an awesome experience. The technicians were very efficient and kept us informed of every step. We couldn’t be more satisfied with their work and recommend Cool Factory to everyone.

Our AC unit stopped working, I called Cool Factory, and they responded promptly. The technician arrived a few minutes earlier than the scheduled time, quickly diagnosed and fixed the issue. Their customer service is top-notch, and I cannot recommend them highly enough.

This is an excellent company. Very reliable and affordable. The three technicians did an excellent job servicing my air conditioning system. I would highly recommend Cool Factory to my family and friends.

These guys maintained a high level of professionalism right from the start to the completion of our gas furnace installation. They completed the project in time, exceeding our expectations. I'll definitely recommend this company to everyone.

Thank you, Cool Factory, for the excellent job fixing my HVAC system yesterday. The technician you sent me was the best. He was knowledgeable and explained everything he was doing. The price was reasonable.

Thank you, Cool Factory, for an excellent job. You have such a talented maintenance team, and I couldn’t have enough of their kindness and professionalism. Highly recommended.

I received estimates from several HVAC companies in the Sterling area but decided to work with Cool Factory Services. They are responsive, knowledgeable, and professional. The entire experience was gratifying, and I was especially impressed by their personalized customer service. Thanks to a new HVAC system, my home is now cool and comfortable.

I had a wonderful experience with the Cool Factory Services team, from the sales representatives to the technicians. Everyone I worked with was knowledgeable and personable. They quickly diagnosed and fixed the issues I had with the HVAC system. Their price was very reasonable, and I highly recommend them.

Cool Factory serviced our HVAC system recently. The technician was thorough and efficient. He explained everything he was doing, and I couldn’t be happier with the service. Highly recommended!

Cool Factory's team came out to my residence and repaired my A/C unit in the attic of my home in no time!! The cleanup was quick and an explanation of how the unit work and warranty information was appreciated! Thank YOU!

Like many other people, we were connected with this company through our home warranty. Technician came out Saturday and told us we needed a new condenser unit and that if the warranty company approved, they could install Monday or Tuesday. I was excited and grateful this would finally be handled quickly. However, when I eagerly called Monday, we were of course told that was not actually the case... More

Like many other people, we were connected with this company through our home warranty. Technician came out Saturday and told us we needed a new condenser unit and that if the warranty company approved, they could install Monday or Tuesday. I was excited and grateful this would finally be handled quickly. However, when I eagerly called Monday, we were of course told that was not actually the case/ this was untrue. Instal occurred 10 days later (today). Hopefully this rectifies the problem long- term. However, I am not confident in the $1750 we were charged in vague (non-itemized) fees (not covered by warranty company) to bring the new system up to code. Again- glad the issue seems to be fixed but no one likes being ridiculously overcharged. Less

I couldn’t be happier with my new air conditioner and furnace installation. Everything works efficiently, and my house is now warm and comfortable. I would recommend Cool Factory Services to anyone without a second thought.

I highly recommend this company for your heating and cooling needs. Their knowledgeable and certified technicians go above and beyond to fix your HVAC issues and restore your home’s comfort as quickly as possible. I recently had a wonderful experience when I called them to fix my malfunctioning HVAC unit. They got my system back up and running in two hours.

If you are looking for an HVAC service company that offers reliable services at competitive prices in Sterling, Virginia, I strongly recommend Cool Factory Services. I have been their loyal customer for the last six years, and they have never disappointed me.

Cool Factory installed a new AC unit and ductwork, and I couldn’t be more satisfied with their service. The technicians are professional and courteous, and the company provides high-quality products from trusted manufacturers. Highly recommended.

We had a problem with our heating unit and called Cool Factory Services to diagnose the problem. Two technicians arrived at our place in no time, and they were very knowledgeable and efficient. I will certainly call them in the future if I have air conditioning issues.

Excellent customer service and professionalism. Cool Factory did an excellent job replacing our gas furnace unit. The technicians were friendly and easy to work with. I would certainly recommend this company to everyone.

Warranty company assigned them to fix my heating system but very dissatisfied, unprofessional, incompetent workers. Management is a joke!

I just want to thank technicians Ben and Mike for a great job. They were efficient in installing my new heat pump. Their amazing personality and professionalism yielded a wonderful experience.

Cool Factory helped me purchase and install a new heat pump recently. They did an excellent job and completed the process within schedule. This is the best contractor I’ve ever worked with, and I recommend them to everyone.

Cool Factory provides top-notch heating and cooling services. They are professional, reliable, and easy to deal with. Highly recommended!

Bayan was professional and friendly. He took the time to examine my HVAC system to determine why I couldn’t have cool air in my home. He was very knowledgeable and explained the problem in an easy-to-understand manner. He eventually fixed the unit to my satisfaction, and I cannot recommend Cool Factory Service highly enough.

I thought I would break a bank to fix my HVAC unit, and another company had even suggested that I needed a new unit. Alex of Cool Factory Services got the old unit back up and running at a reasonable price. I highly recommend this company for its honesty and professionalism.

Thank you, Cool Factory, for helping us choose the best heating and cooling system for our home. You were professional and made the entire purchasing and installation process hassle-free. I wouldn’t hesitate to recommend you to anyone.

I contacted Cool Factory Services when my HVAC system malfunctioned, and the technician showed up the same day. Tony was professional, knowledgeable, and informative. He quickly diagnosed the problem and explained what was needed to fix it. He couldn’t fix the problem immediately because we had to order the faulty part. He came back the next day and fixed my system in no time. Despite using an OE... More

I contacted Cool Factory Services when my HVAC system malfunctioned, and the technician showed up the same day. Tony was professional, knowledgeable, and informative. He quickly diagnosed the problem and explained what was needed to fix it. He couldn’t fix the problem immediately because we had to order the faulty part. He came back the next day and fixed my system in no time. Despite using an OEM part, his price was reasonable, and I couldn’t have asked for a better experience. Less

Fantastic experience from the sales team to the technical team. We had our new A/C system installed last week, and we couldn’t be happier with the entire service. I highly recommend Cool Factory Services.

Cool Factory is a phenomenal company. They did an excellent job installing a new furnace, air conditioner, and water heater. As a Carrier Factory authorized dealer, they offer some of the best products on the market. I can’t rate them highly enough.

My experience with Cool Factory Services was positive from the initial consultation to the actual gas furnace installation project. Jonathan, Alex, and other technicians remained professional and paid great attention to detail throughout the entire process. I would use this company again for my future heating and cooling needs.

Cool Factory Services is a wonderful company. The technicians are professional, knowledgeable, and time conscious. I had a great experience working with them on my HVAC system installation, and I recommend them for all your heating and cooling needs.

Highly professional and responsive. Usman arrived on time and repaired the A/C system within one hour. Highly recommended!

This is the most proficient and honest AC installation team I’ve ever worked with. They helped me choose the best unit for my needs and budget and installed it quickly without issues. I recommend Cool Factory Services if you need to purchase and install a new heating and cooling system.

They were professional and helpful. They explained everything that needed to be done about our Heating and Cooling system and did an excellent job repairing it. I’d recommend this company to anyone.

Cool Factory is a reliable company for heating and cooling system installations, maintenance, and repairs. The office staff and technicians are all great to deal with. I cannot recommend them highly enough.

Thank you, Cool Factory, for the quick response. I couldn’t imagine how my weekend would be without the air conditioner. I was satisfied with your service and would recommend you to anyone without hesitation.

Cool Factory is an excellent HVAC service company. They have installed, serviced, and repaired HVAC systems for many of my friends and family. I recommend them for their high-quality and competitively priced services.

My heating system malfunctioned during the night. I called Cool Factory the next morning, and Fernando showed up on time despite the short notice. Very professional and knowledgeable, and I wouldn’t hesitate to recommend this company to anyone.

I highly recommend Cool Factory for HVAC installation and maintenance. The technicians are professional and go above and beyond to satisfy your needs. I have used their annual maintenance service for years, and I wouldn’t use another company.

Tony of Cool Factory was exceptional. His workmanship, attention to detail, and communication were impressive. He arrived on time, inspected the air conditioning unit, identified the problem, and fixed it. He patiently answered all my questions, and I would certainly want his service again.

**Written especially for those who form opinions strictly on reviews - Read them, but trust your own judgment based on your specific needs and interactions with the company** Cool Factory came through for us! After contacting our home warranty company and having Sam initially dispatched to diagnose the issue with our 16+ year system, we spoke with them to understand more about a repair vs replac... More

**Written especially for those who form opinions strictly on reviews - Read them, but trust your own judgment based on your specific needs and interactions with the company** Cool Factory came through for us! After contacting our home warranty company and having Sam initially dispatched to diagnose the issue with our 16+ year system, we spoke with them to understand more about a repair vs replacement. (Full replacement was not covered by our warranty, so Cool Factory presented options within and outside of coverage). After careful consideration, outside estimates and MANY questions (thank you, Tamika, for your extreme professionalism and patience), we decided on a full-system replacement. Cool Factory explained each of the line items and even included reconnection of add-ons to the new unit. Fernando #1, Fernando #2 and Naeim, all, came on 1/27/22 and presented themselves as knowledgeable, respectful, and hard-working techs (during team efforts as well as individual tasks), to complete the job right and in a very timely manner! They were courteous and responsive to our questions and even allowed us to record their instructional overview on the use of our new system, so that we could refer to it later. Tamika, again, went above beyond during post-installation follow-up. Though we asked a lot of questions (back to the earlier point of determining what works for your specific needs), we were never treated with anything less than great care and consideration that we were empowered with everything to make the best decision for our family. Much appreciated!! Less

I had a wonderful experience with Naeim. He was professional and paid great attention to detail repairing my A/C system. He did an excellent job, and I cannot thank him enough.

Alex was amazing! He quickly diagnosed and fixed the problem and advised on what to do to prevent the same problem in the future. I would recommend Cool Factory to anyone looking for a reliable a/c repair service.

If you want an HVAC technician who can promptly respond to your distress call, I recommend Cool Factory. Their technicians always show up on time, and they are professional and efficient.

I have been a loyal customer of Cool Factory for years, and I would recommend them without hesitation. Recently, technician Ben came to my house to inspect the heat pump and furnace. He was professional and thorough and ensured everything was working efficiently.

Cool Factory installed a heat pump in our home 2 years ago, and they have been offering reliable maintenance ever since. You can depend on skilled technicians for reliable service. I can’t recommend this company highly enough.

Very satisfied with Mike’s work. He showed up on time and remained professional and courteous throughout. He knows his stuff, and it didn’t take him long to identify and fix the problem with our heating unit.

Excellent service. Competitive pricing. They just installed a new gas furnace, and the installation team was great to work with. Professional, courteous, and efficient!

Alex and Jonathan did an excellent job diagnosing and repairing my HVAC unit. They were professional and efficient. I would certainly work with them again.

Nothing gives you peace of mind more than knowing that you have a reliable company taking care of your heating and cooling needs. I’m always satisfied with the services I receive from Cool Factory, and I would recommend them to everyone.

Jonathan recently inspected our heating system and ensured it’s ready for winter. He was professional, kind, and informative. We highly recommend Cool Factory for all your heating and cooling needs.

Whether you want to service an old a/c system or purchase a new unit, I recommend Cool Factory since I had a great experience with them. They are professional and efficient. Since they are Carrier Factory Authorized, you can trust them to offer the best quality products.

Cool Factory recently installed my central air conditioning system, and I’m 100% satisfied with every aspect of their work. Mike and his team were professional, respectful, and hard-working. They explained everything about the process and kept us updated on the progress. I also appreciate the follow-up by the customer service team to ensure everything was functioning well.

Cool Factory technicians won’t leave your property until you are satisfied with their work. They are true professionals, and I enjoyed working with Mike and Tony. They went above and beyond to identify the problem with my air conditioning and ensured it was fixed and functioning properly. Thank you for the excellent service!

Ben is a great technician. He is knowledgeable and efficient and took his time to explain anything I didn’t understand. I highly recommend Cool Factory for your HVAC maintenance needs.

If you want a hassle-free experience acquiring and installing a new A/C unit, I suggest you contact these guys. Everyone I dealt with was professional, courteous, and informative. They completed the entire installation process and even cleaned up the place within the scheduled time. I couldn’t be more satisfied with their service.

Finding a reliable and honest HVAC technician can be challenging. But you don’t have to worry when you have Cool Factory at your service. This company has experienced technicians committed to offering the best service to their customers. I had a wonderful experience with Jonathan and Bayan, who repaired my HVAC system quickly and effectively.

Just wanted to thank you for an excellent job installing our new air conditioning system. Your technicians are highly professional, friendly, and efficient. Your customer service is unmatched, and I would recommend you to anyone looking for a reliable A/C installation service.

When our 23-year old A/C unit malfunctioned, the Cool Factory team advised that it was more economical to buy a new unit than repair the old one. They helped us purchase and install the best unit based on our household needs and budget. We’ve even noticed a significant reduction in our energy consumption with the new unit. These guys know their stuff, and we can’t recommend them highly enough.

Mike was a pleasure to work with. Very knowledgeable and honest. He quickly diagnosed and fixed the problem with our a/c system. I highly recommend this company.

Very disappointed by the unprofessionalism cool factory heating and cooling displays. On countless occasions I was let down and was without heat for two weeks. I was connected with this company through my home warranty company, American Home Shield. I reached out to this company and they were able to send out a technician two days later. Sam, the technician came and instead of asking, demanded to... More

Very disappointed by the unprofessionalism cool factory heating and cooling displays. On countless occasions I was let down and was without heat for two weeks. I was connected with this company through my home warranty company, American Home Shield. I reached out to this company and they were able to send out a technician two days later. Sam, the technician came and instead of asking, demanded to know where the HVAC system was. Rudeness was my first impression of him. As we went to my oil furnace boiler system, I was explaining to him my concern about how our heater system would turn on after being reset but he didn't seem to care or listen. He began to bleed out my furnace after 30 mins, and the heater began to run. As I emphasized again, my issue was that the heater would turn on but wouldn't stay on. He then said, "well the heat works now, so I am leaving." He left and did not clean up his mess. Surely enough, after 15 minutes I called him back to say that the furnace turned off again and he proceeded to say, "turn off the electricity to the furnace and turn it back on in an hour. I am not going back." I then called Meeka, the receptionist, and explained to her what happened and emphasized that I do not want this technician at my house again and she said she agrees and would be sending another technician the next day to diagnose the issue. The second tech who came by was very nice and informative. He believed that an issue was with the control panel that needed to be replaced. Once he left, I waited a few days before calling Meeka again. I believe had I not called, this company would not have called me back to arrange a day where a technician could come by. I asked when the next available time would be, and she said in three days because her "supervisor" wanted to send a specific technician to my house. Funny enough, this company sent the same tech, Sam, who I had complained about to replace the control panel. He entered my house, rude again just to perform a task. Once the control panel was replaced, the furnace boiler system did not work. He tried bleeding the system again and then complained that the whole system is broken and needed maintenance which would cost $900. I knew this was bogus because we had our system tuned up in September. He then proceeded to leave my house without any other update. I tried calling Meeka, the receptionist to talk about this incident again but she did not pick up the phone. Have not heard from them since and had to get a second contractor to come by my house to get my system up and running again. Absolutely disappointed by this company. Cool Factory Heating and Cooling should be avoided at all cost. Empty promises made by Meeka, the receptionist and her "supervisor" and completely rude technician that came to my house twice while not solving my issue. Less

The technician who came to my home was Tony. He was professional and respectful, and I couldn’t be happier with his service. He took his time to service the heating system and patiently answered my questions. I would recommend Cool Factory to everyone, and I will be their loyal customer henceforth.

Excellent service! Fernando was friendly and very informative. He took the time to examine my air conditioning system and explained everything to ensure I understood what he was doing. I wouldn’t use another HVAC service company going forward.

Nothing can be frustrating than when your heating system malfunctions on a chilly evening. Fortunately, Cool Factory will quickly come to your rescue. They are always prompt, professional, and effective in solving heating and cooling problems.

Back in June I was assigned them thru First American Home Shield. After installing a new control board, that blew up my old unit that was malfunctioning, waited on a new condenser from First American. Was sent wrong one, so Cool factory installed one of their units for $1500. Unit didn't communicate with my existing fan indoors. Unit blew cold air, but would only cool house down to 72 degrees.... More

Back in June I was assigned them thru First American Home Shield. After installing a new control board, that blew up my old unit that was malfunctioning, waited on a new condenser from First American. Was sent wrong one, so Cool factory installed one of their units for $1500. Unit didn't communicate with my existing fan indoors. Unit blew cold air, but would only cool house down to 72 degrees. They came out several times, and tried to fix fan settings, but finally gave up and said it is fine. Told I need to change my ducts. Two more contracts came and said it was the wrong type unit for my fan. First American agreed to install correct unit, but Cool Factory said it is fine so first american said no to change. Finally, asked them to just remove unit, and I'll buy a new one, told it is 600 dollars for them to take it out, restocking fee. So now its almost 7 months later, and i'll have to hire someone to install the correct unit in my house. They might be great w/o going thru home warranty company, but with First American, this has been a nightmare. Less

When my A/C unit stopped working, I didn’t hesitate to call Cool Factory. Usman showed up within one hour after the call, identified the problem, and quickly replaced the blown fuse. He was very professional and friendly and paid great attention to detail. Highly recommended!

They are very unprofessional and over charge for modifications .left fuel oil leaking never tighten the line up. 4 days of coming out . Now I asked for a second opinion and the guy new what he was doing.so ahs won't let me use them .I feel if I pay I should have the say on who does my furnace.not a company that puts use in danger of setting my house on fire.

It was difficult finding the right HVAC installer even after obtaining quotes from several companies. A friend recommended Cool Factory, and I’m happy I listened to his advice. This is the most professional and customer-centric HVAC service company I have ever dealt with. They took the time to understand my needs and ensured I got the best HVAC system for my lifestyle and budget. I couldn’t be mo... More

It was difficult finding the right HVAC installer even after obtaining quotes from several companies. A friend recommended Cool Factory, and I’m happy I listened to his advice. This is the most professional and customer-centric HVAC service company I have ever dealt with. They took the time to understand my needs and ensured I got the best HVAC system for my lifestyle and budget. I couldn’t be more satisfied with their service and would recommend them to anyone without hesitation. Less

Cool Factory is an excellent company with a customer-oriented team. They were able to repair our HVAC system on short notice. I highly recommend them to anyone looking for an emergency HVAC repair service.

From my initial phone conversation with the Cool Factory customer service, I could tell they are professionals who know their stuff. Tony, the technician, arrived within an hour after I called them. He was very professional and courteous, and he quickly figured out the cause of the air conditioning system’s malfunction. He was patient with my questions, and I can’t thank him enough for ensuring m... More

From my initial phone conversation with the Cool Factory customer service, I could tell they are professionals who know their stuff. Tony, the technician, arrived within an hour after I called them. He was very professional and courteous, and he quickly figured out the cause of the air conditioning system’s malfunction. He was patient with my questions, and I can’t thank him enough for ensuring my unit was up and running again the same day. Less

Jonathan and Alex are amazing technicians. They quickly diagnosed and fixed the problem with my HVAC system. They were professional and courteous, and I would certainly love to work with them again.

I’m happy with my new air conditioning unit from Cool Factory. During the acquisition and installation process, everyone I interacted with was professional, knowledgeable, and helpful. I got value for my money, and I would recommend this company to everyone.

Cool Factory recently replaced our old air conditioning system, and we couldn’t be happier with their service. They are a Carrier Factory Authorized Dealer, so that you can expect the best quality HVAC units from them. They did the installation quickly and professionally, and at a reasonable price. Their technicians are knowledgeable and pleasant to work with, and I can’t recommend them highly en... More

Cool Factory recently replaced our old air conditioning system, and we couldn’t be happier with their service. They are a Carrier Factory Authorized Dealer, so that you can expect the best quality HVAC units from them. They did the installation quickly and professionally, and at a reasonable price. Their technicians are knowledgeable and pleasant to work with, and I can’t recommend them highly enough. Less

When it was time to retire our 20-year old A/C system, the Cool Factory team visited our home to evaluate our needs and determine the right A/C unit to buy. They explained all the options available and helped us make the right decision depending on our budget. Once we settled on a unit, they scheduled the installation date, and we had a new A/C unit in exactly one week. I cannot recommend them hi... More

When it was time to retire our 20-year old A/C system, the Cool Factory team visited our home to evaluate our needs and determine the right A/C unit to buy. They explained all the options available and helped us make the right decision depending on our budget. Once we settled on a unit, they scheduled the installation date, and we had a new A/C unit in exactly one week. I cannot recommend them highly enough. Less

Cool Factory has been our HVAC maintenance contractor for over 8 years, and we are satisfied with their service. They have a team of qualified technicians who go the extra mile to satisfy your needs. We wouldn’t trust our heating and cooling system with anyone else.

When I was ready to acquire and install a new HVAC unit, I talked to several contractors, and Cool Factory stood out among them all. While they were not the cheapest, they were the most professional, knowledgeable, informative, and conscious of my specific needs. Eventually, they helped me get a unit that fit my needs and budget, and I will strongly recommend them to my friends and family.

I want to commend Mike, the technician that came to my home yesterday. He is great at his job. He patiently answered all my questions and advised on what should be done to restore my AC system’s efficiency. I couldn’t be more satisfied with the service and would recommend Cool Factory to everyone.

Ben was professional and pleasant to work with. He carefully diagnosed the HVAC system and explained the problem and required solution. However, he couldn’t fix the problem immediately because we had to replace the faulty component. He came back the next day as scheduled and brought our HVAC system back to life. The entire service was worth the price.

I was connected to Cool Factory through American Home Shield. While they were absolutely pleasant to my face and kept telling me that they were trying their best to help me, it was a total lie. No one person is to blame, but they totally dropped the ball -- which lead me and my family to be without heat during the winter for over a month. I called them EVERY SINGLE day for weeks. What's worse ... More

I was connected to Cool Factory through American Home Shield. While they were absolutely pleasant to my face and kept telling me that they were trying their best to help me, it was a total lie. No one person is to blame, but they totally dropped the ball -- which lead me and my family to be without heat during the winter for over a month. I called them EVERY SINGLE day for weeks. What's worse is that I asked them to provide me with an estimate for a replacement (outside of the Home Shield agreement which would have been a major sale for them). They only responded after prompting WEEKS later. Their response was for me to to call to schedule an appointment to get the estimate. (As I just mentioned, I was calling them every day about this - i DID call). Because of their stalling and continuous misrepresentations about their activities, I had to replace the system with someone else and forfeit any coverage from my insurance policy with AHS. These guys are pleasant to your face but completely useless as service providers. Proceed with caution. Less

If you have any HVAC-related emergency, just call Cool Factory. Their response time is exceptionally fast, and their technicians are knowledgeable and efficient. I wouldn’t call anyone else if I have an issue with my HVAC system.

Technician arrived to service my AC unit due to a foul smelling unit. Hot tempered and kind of impatient. After he opened my unit to check it out to see where the smells coming from, he stated he didn't have the supplies to reseal the unit to keep the air sealed in. And it's only suggestion was to sell me a $2,500 UV light to help with the smell. Is very sad that he couldn't just provide ... More

Technician arrived to service my AC unit due to a foul smelling unit. Hot tempered and kind of impatient. After he opened my unit to check it out to see where the smells coming from, he stated he didn't have the supplies to reseal the unit to keep the air sealed in. And it's only suggestion was to sell me a $2,500 UV light to help with the smell. Is very sad that he couldn't just provide more suggestions on how to keep the system clean without the bacterial growth. The least he could have done was reseal the system tape everything back up and leave it the way he found it. The funniest part is that he was attempting to sell me something that cost 200 bucks a UV light system he was trying to sell it to me for $2,500 on the phone. I don't want to mock this company only because of this first bad experience, but sending a technician to arrive to my house so late just for him to be rushing just to get out and go home. Was kind of on called for being the fact that I paid a premium for them to even stop by. The least he could do was reseal my system. He said he didn't have any of those supplies in his big old van full of things. He didn't have the masking tape or whatever that silver tape is. But please send me a technician who's not in a rush next time and more willing to answer questions and educate the customers. Less

We’ve always worked with Cool Factory for our HVAC system maintenance, and they never disappoint. Always professional and on time, and their rates are also competitive. I highly recommend this contractor to anyone needing reliable heating and cooling system maintenance service.

Cool Factory was sent to my home via American Home Shield yesterday (Nov 15, 2021) and instead of repairing my wall gas furnace the technicians caused more damage to my home. Whatever they did when replacing the furnace cover caused sparks of fire to fly out out the wall furnace thus resulting in loss of power to my home and loss of power to the working large furnace that provides heat to my ent... More

Cool Factory was sent to my home via American Home Shield yesterday (Nov 15, 2021) and instead of repairing my wall gas furnace the technicians caused more damage to my home. Whatever they did when replacing the furnace cover caused sparks of fire to fly out out the wall furnace thus resulting in loss of power to my home and loss of power to the working large furnace that provides heat to my entire home with the exception of the area were the wall furnace is located in my basement. After all of this the 2 technicians (1 of which spoke very little English and was unable to communicate with me) left my home. However before leaving there was no trying to fix the additional problems they created only sharing that someone else from their company would be out to fix the problem. I learned after calling both Cool Factory and AHS that Cool Factory send technicians to my home that were installers (preferred to be) rather than service repairs. This explains a lot!! Neither technician used any tools while in my home only visual inspections. The fire sparks took place when they were replacing the furnace cover. I left several messages with Cool Factory for a manager to contact me yesterday . I had NO HEAT and NO POWER. No one from this company cared enough to call me back although I learned from their dispatch team that both mangers Alex and Freddy were made aware of the situation and asked to contact me immediately multiple times. IT WAS 30 DEGREES LAST NIGHT and this morning my thermostat reads 60 degrees. This is a horrible company and in my opinion should be avoid because they do not care about providing their customers with quality service. If you don't believe me check out their BBB complaint history. The technicians that caused damage to my home their mangers at Cool Factory all slept in warm homes last night that has power. My family did not!! Less

From my initial inquiry about AC system purchase and installation, I was confident that Cool Factory was the right company for the job. I became even more confident in them after learning that they are Carrier Authorized Dealers. Everyone I interacted with during the entire process was professional, knowledgeable, and informative. They went above and beyond to ensure I found the right system for ... More

From my initial inquiry about AC system purchase and installation, I was confident that Cool Factory was the right company for the job. I became even more confident in them after learning that they are Carrier Authorized Dealers. Everyone I interacted with during the entire process was professional, knowledgeable, and informative. They went above and beyond to ensure I found the right system for my needs and budget. Less

I am telling you all owner listen me.. He takes 500 reviews from me last 15 days but never pay. he is scammer.take your moneyback

These guys were great, friendly and most importantly HONEST. I totally and completely recommend them !!!!!

They were so helpful and efficient. They literally drove across the city to get the part needed to get our pool heater going. So professional and friendly. I'm so happy with their service.

These guys are amazing! They were extremely communicative and on time. I had someone show me how to change out my filter and check my furnace. He educated me on the furnace rather than just fixing it and leaving. Afterward, they called me to check up and see how things went, which was a wonderful follow-up!

Timely communication, punctual work and very flexible. Technicians who came in were also friendly and took good care of the area around new compressor.

They were on time, friendly, polite and efficient and got the heat back on in less than an hour (it was 39º out this morning). Highly recommend.

The technician was professional, thorough, and punctual. He tested both furnaces and replaced a part in one with a replacement from his truck. Great service and love supporting a local business!

Absolutely fantastic service! Would recommend it to anyone, and will be using them again come winter to ensure our heating is 100% up and running. The best part was they were able to resolve my issues within 24 hours

The person they sent was properly informed about the problem and was able to drain the system during the appointment after a informing us of our options and costs. Definitely will use them again!

The crew showed up on time, in company trucks and ready to work. They were all polite, considerate and professional. All flooring was covered to prevent any damage and everyone left their shoes outside my front door.

All members of the crew worked quickly and efficiently. Before the crew left the house, I was given a tour of what was completed, where everything was located and how the machinery installed worked.

Best service by cool factory thank you

I was impressed with everyone I had contact with from phone, sales, and installers. I feel I received a good value. The installation was completed today in less than 6 hours.

Staff are amazing and tech was very professional.

The install team did an awesome job, explained everything and totally cleaned up after themselves like they were never here. Would highly recommend these guys.

They were on time, professional, friendly, explained the issue and took care of it. First time using this company but will definitely use them again.

They arrived early and handled the work professionally. I've been using this company for years and recommend them to anyone looking for great service at a fair price.

I purchased a home with a 25+ year old HVAC system so it was no surprise to me when the furnace finally conked out 4 years later. I placed a claim with AHS who sent out Cool Factory. The technician was prompt and quickly confirmed that the furnace should not be used and would need to be replaced. I decided to have the entire unit replaced to avoid further issues and to use Cool Factory's servi... More

I purchased a home with a 25+ year old HVAC system so it was no surprise to me when the furnace finally conked out 4 years later. I placed a claim with AHS who sent out Cool Factory. The technician was prompt and quickly confirmed that the furnace should not be used and would need to be replaced. I decided to have the entire unit replaced to avoid further issues and to use Cool Factory's services to do so. I was not disappointed. The team of 2 technicians arrived promptly and worked continuously to remove the old unit and install the new unit. The team was extremely courteous and organized. They had to pull my back door off the hinges and took the time to explain some of the features of the new system. The work was completed in about 5 hours and my home was left clean and orderly with everything restored to its normal state. The techs even took the time to test the unit with us and ensure that we were satisfied with everything. Hassan in particular was great to work with. He provided courteous and understanding service when we hit a few bumps in the road on my end. I definitely appreciate his patience and exceptional level of service. I would use Cool Factory again for my HVAC services. Thank You! Ashawnta S. Less

Every aspect of the experience from the initial phone call to the quote meeting with them to the contracting process to the actual replacement of our old furnace and central AC and installation of our new equipment, cleanup and follow-up was excellent and met all our expectations.

The customer service was excellent, they provide a good cost and excellent installation job. They helped to answer all the questions and concerns I had, and I would definitely conduct business with them again!

They were really professional and the prices were very reasonable. We’ve used them in the past to fix AC and was very happy with the service they provided. Will definitely recommend them.

We received our quote and installation date in a timely manner. The install crew was friendly and professional. The customer service was great. I would hire them again for future needs and would highly recommend to others.

The Cool Factory office was able to schedule the technician quickly and kept me informed throughout the process. The technician showed up called when he was 20 minutes away, was on-time. He quickly diagnosed the issue and resolved it. Thank you Cool Factory for great service.

They made it very easy for me get my condenser updated

Usman was very professional and very good tech.

Please avoid this company for at all costs!! I was referred to this company by American Home Shield. The technician came in and diagnosed my air condition unit and it was determined that my AC coil needed to be replaced. I worked with the company to schedule the job and signed the work order/contract. But when it came down to payment, this is where the company showed its true colors. In whic... More

Please avoid this company for at all costs!! I was referred to this company by American Home Shield. The technician came in and diagnosed my air condition unit and it was determined that my AC coil needed to be replaced. I worked with the company to schedule the job and signed the work order/contract. But when it came down to payment, this is where the company showed its true colors. In which is what gave me the immediate impression that this happens a lot with this company. My method of payments was American Express, PayPal, and/or CashApp, because the payments are covered in the event something unwanted happened. The company said that they do not take either of these types of payments. They only took payments that has direct access to my checking account. This is unacceptable. I went back and forth with the representative emphatically expressing that I did not want them to have direct access. And that there needs to be a 3rd party embedded between. The company and I went back and forth about payment to where it became unprofessional and destructive. I decided that I did not want them to do the work and ask AHS to get involved. Because I had previously signed the document for them to do the work, I was bound to a contract. The company charged me $300 for a breach of contract. I decided to pay the $300 just so I could be done with this company. I hope that this help other customers. Please stay away from this company and please do not sign their contract before making payment arrangements. The way that the company handled this situation was very unprofessional and it seems like it happens a lot with this company. EDIT: 8/4/2021 - Again, if you can avoid it, please do not use this company. You can see from their reply to my first review that they are petty and unprofessional. And instead of trying to resolve conflict they are inviting it. Please whatever you do, stay away from this company. Also, please be very aware of the process that they use for document signing. The process is called InstaWork. This program is full of malware and/or virus which constantly sends requests to sign documents under someone else's name. Please see picture below. Less

The technician was very professional and knowledgeable. He explained in detail the problem I had with my a/c unit. He was able to fix in a matter of minutes. I will use this company again and refer others as well. Thank you!!!

The customer experience was amazing. I was out of air condition for almost 3 weeks in 95 degree weather. Called many places and couldn't get anyone to call me back. One call with them and they went the extra mile to get it fixed immediately.

Very professional and efficient. Had no issues with them.

Great customer service and fixed the issue very efficiently. They showed up with a mask and shoe covers, a mandate in this COVID-19 environment. Thank you.

They were safe, on time, efficient, and incredibly friendly. Usually, it takes forever to find someone to fix our heat and AC. They answered all our questions and gave us a great deal. Recommend them for your heat and cooling needs!

Kerri the GM is fantastic!! Any "issues" were worked out and she was very responsive and made every effort to make the experience the least painful that losing your AC in Virginia in July heat waves can be. People should understand, IF you are working through a warranty company, the warranty company calls the shots, and the "modifications are the responsibility of the owner" is real and in most... More

Kerri the GM is fantastic!! Any "issues" were worked out and she was very responsive and made every effort to make the experience the least painful that losing your AC in Virginia in July heat waves can be. People should understand, IF you are working through a warranty company, the warranty company calls the shots, and the "modifications are the responsibility of the owner" is real and in most cases, those mods are necessary. This saga started out as a warranty service call for my AC. The first trip from CF wasn't very successful, I called CF and honestly, was very angry at the response from the person who took the call. They (CF) came back out and found the issue. Approval had to go to the warranty company for one major component of the system. The cost would be 1k to "fix" a 17 year old system. Enter Kerri!!! We discussed the $1K, the warranty company delivery of the part (a week or to out) and the risks in darning an old sock.. the rest of the sock (in this case the AC) would continue to unravel costing more and more $$$. Kerri made me a deal on a full system replacement that was hard to say no to. I said Yes. The day of install, the installers were late, I called Kerri and she updated me on their issues. Even though they were late, they still finished an outstanding full install and old removal before 5PM!!! In total, I am very satisfied with the services and especially the caring and communications from Kerri!! Less

Saber was very professional and on top!!!

Service provided showed up on time. He was courteous and very knowledgeable. He diagnosed and made repairs quickly and efficiently. Would definitely recommend this company to others and will certainly use them again.

Not sure where to start... Ticket opened on June 24 through american home shield... It's July 20 and still no a/c. THEY barely answer the phone. THEY NEVER answer the phone when american home shield calls. iF american home shield assigns this company. RUN AWAY! You've been warned!!

The technician did a very good and professional job. They wore their mask and also covered their shoes. They did a clean job. After installing my heating unit they cleaned up their area nicely. Thank you so much!

Mr Usman did a great job I really happy

Great guy did a very good job Thank you so much 💓 for your business Mr. Usman

I normally don't take the time to write reviews. period. But I do believe in giving credit where it is due. I am/was a customer with American Home Shield Warranty and they are such a rip off! They do not cover anything! When my AC condenser was diagnosed that it needed to be replaced, AHS told me that they didn't cover for each and everything that was necessary for a proper installation... and t... More

I normally don't take the time to write reviews. period. But I do believe in giving credit where it is due. I am/was a customer with American Home Shield Warranty and they are such a rip off! They do not cover anything! When my AC condenser was diagnosed that it needed to be replaced, AHS told me that they didn't cover for each and everything that was necessary for a proper installation... and they wouldn't tell me how much they were actually covering! It was over $2,000 something out of my pocket! Plus the technician who came told me that in all honesty, because my system was over 15 plus years, that it wouldn't be long before another unit in my system failed. I once again reached out to American Home Shield and told them that Cool Factory technicians and also when I spoke with the ladies in the office- that my whole system needed to be replaced, but that they had to follow the rules of the contract between them and AHS and also between my contract and AHS- meaning basically that AHS wanted each unit to actually completely fail before they were willing to accept a diagnosis for replacement. I would have to do band aid by band aid, part by part, service fees, etc. Just ridiculous. Cool Factory gave me another alternative which was to go outside my warranty and have my whole system replaced (for about the same cost, if not less over time with ahs) all in one day, all with Carrier brand, PLUS they gave me 2 additional types of warranties and a one year maintenance plan. The technicians came in the same week and in one day I had a beautiful new Carrier system and the air flow is great and it's quiet, and I know I don't have anything to worry about anymore with my system. I CANCELED my contract with AHS. Less

I was concerned about the high cost of modification to the air handler system through our home insurance. I recieved a prompt answer with a military discount. Above my expectations. Thank you.

Cool Factory, Inc. technicians as well as the Cool Factory, Inc. Customer Service Representatives are courteous and very professional. I would do business with Cool Factory, Inc. again.

Very professional and very knowledgeable! Highly recommend and they fix the problems in minutes! Highly recommended!

Punctual technician- diagnosed, took care of problem and answered all my questions.

Always professional and responsive and very friendly to work with

Cool factory replaced my indoor and outdoor units And they did a very professional job and as far as the price was way far below any other quotes I received. Overall I will recommend to anybody to use them.

Affordable quick response great service I already hired again and recommended to a couple of friends.

Best experience ever

Cools Factory has been the most professional company I have worked with when it has to do with HVAC. The old company I used couldn’t figure out the problem once I transferred to them, they figured out what was wrong with my system on the first day on the job. I was was satisfied once they came back out to install my unit. Now my AC works great. One thing is for sure the staff is amazing!

Their team did a great job throughout the process of replacing our old, tired heating/air conditioning system. They walked us through the various options and associated costs/discounts. The upgraded installation proceeded as promised, and the units have performed flawlessly since. Strongly recommended!

Cool factory technicians showed up on time. They spend their time to diagnose the issues with my A/C. They're professional, knowledgable and great on communication. I recommend to do business with them.

We used Cool Factory for our Ac installation, it was one of the best experience ever , the price was unbelievable, almost 40% cheaper than 6 other contractors that estimated us . We have used My plumber for years till we found Cool Factory that was referral from one of our family, absolutely satisfied, now we know who we should call for any HVAC issues , Definitely recommended

They were wonderful and extremely helpful. I was very pleased with their responsiveness and their professionalism. I will use them again.

This company really cares about their customers! Very pleased with their service. The Manager called many times, even passed closing time, to help resolve issues with a 20 + year old system. Other companies were going to charge way too much. They work on payment plans too & I highly recommend them!

Receptionist was rude and uncooperative after finding out that they won’t be doing the installations, their service was for inspections and recommendations, but after finding out that you’re not interested in the up sale, she was short, excited and quick to refer me back to my home warranty company without confirming that their job was done and documentation required has been submitted

They were chosen by my home warranty company. After a week they never contacted me to schedule a time to fix our HVAC. I called, texted, and emailed. Said someone would contact me but never did. The home warranty company called as well and were told someone would contact me - again they never called so the home warranty company assigned a different vendor.

This company was assigned to me by American homeshield which is also a scam. Cool factory came over my house a week later and left and never heard from them then I called AHS to find out the results. It has been 4 weeks my AC is not working and my whole family have to deal with the heat. Its effecting our daily life. I have called several time to cool factory and they have called me back 2 time ... More

This company was assigned to me by American homeshield which is also a scam. Cool factory came over my house a week later and left and never heard from them then I called AHS to find out the results. It has been 4 weeks my AC is not working and my whole family have to deal with the heat. Its effecting our daily life. I have called several time to cool factory and they have called me back 2 time and then disappear. I have American Homeshield and argued with them to assign another company. After many calls and argue they have assigned me another company. Don't trust any corporation because they are out there to scam hard working Americans. Less

BEWARE!!! A/C went out in May 2020. Granted the old unit was installed in 1998 (System was using R22 refrigeration) so it was past the service life. Called American Home Shield and they sent Cool Factory to diagnose. Cool Factory said the outdoor compressor needs to be replaced. The compressor was covered by AHS, but the other things not covered equaled over $1800. Thought it was odd that it woul... More

BEWARE!!! A/C went out in May 2020. Granted the old unit was installed in 1998 (System was using R22 refrigeration) so it was past the service life. Called American Home Shield and they sent Cool Factory to diagnose. Cool Factory said the outdoor compressor needs to be replaced. The compressor was covered by AHS, but the other things not covered equaled over $1800. Thought it was odd that it would cost that much, but needed A/C. Since new units now use R410A refrigeration, Cool Factory should have told American Home Shield the indoor unit needs to be replaced as well. Now it is June 2021with the indoor unit using R22 and the outdoor compressor using R410A. It created so much condensation, the lines kinked causing the system to fill up the drain pan and it had water leaking from ceiling, that damaged my carpet, created damaged to the ceiling, and microbial growth in certain areas of attic. I don't know if they are the worst, but these ppl are not the best. AVOID COOL FACTORY AND AMERICAN HOME SHIELD!!!! Less

I have a Home warranty Insurance through AHS, my AC stop cooling since 05/27/2021, an order has been placed through my insurance company, Cool Factory tech arrived after 8 days despite of my several requests.. they diagnosed leak in the Evaporated coil and needs to be fixed.. After several days of telephonic request, finally my insurance company approved the work order but but a OUT-OF-POCKET exp... More

I have a Home warranty Insurance through AHS, my AC stop cooling since 05/27/2021, an order has been placed through my insurance company, Cool Factory tech arrived after 8 days despite of my several requests.. they diagnosed leak in the Evaporated coil and needs to be fixed.. After several days of telephonic request, finally my insurance company approved the work order but but a OUT-OF-POCKET expense of $1350.. I tries calling both, AHS and Cool factory to find out what is the break down, NO RESPONSE.. AHS is saying that is the cost from the cool factory company and I have to pay to get my AC FIXED.. I have been calling Cool factory day and night, no RESPONSE... I hope some one will call me :( Less

Had an AC unit installed through my warranty company. They were slow to respond. Now need a repair they haven't called me back

I have been leaving messages for a week with no response.

BEWARE OF THIS COMPANY! The worst AC/Heating company in the DMV area! Our home warranty sent this company to check our HVAC on May 4th. As soon as the contractor saw our inside AC unit, he told us $5300 for inside and outside AC units for them to fix it. Mind you, he hasn't checked the outside unit yet. Then, when my husband showed him the outside AC unit. He said, ok I can't fix this anymore I'l... More

BEWARE OF THIS COMPANY! The worst AC/Heating company in the DMV area! Our home warranty sent this company to check our HVAC on May 4th. As soon as the contractor saw our inside AC unit, he told us $5300 for inside and outside AC units for them to fix it. Mind you, he hasn't checked the outside unit yet. Then, when my husband showed him the outside AC unit. He said, ok I can't fix this anymore I'll give you $5100 for both. He said, " or I will recommend a new AC unit". On May 6th, the home warranty called us that the contractor recommends replacing the outside AC unit, and the after insurance it's $1800. And, my husband said yes that's ok with us. Then, the home warranty said, we will get a call within a few hours to make a schedule for the installation of the new AC Unit. One week passed, we didn't hear from the company. My husband and home warranty have been calling and leaving messages every day but no return call from the contractor. On May 12th, my husband was able to speak with customer service. The customer service said, "oh yes we got your messages but we have been busy we forgot to call you back". She said our installment date is on May 17th and after insurance is $2100 because there is a modification. My husband was surprised because it was only $1800 then now it's $2100. Even the hone warranty wasn't aware that it was $2100. But we don't have a choice at this point. Today, it's May 17th, we called the home warranty to check the time of the installation and the home warranty cannot give us a specific time because the contractor is not picking up any phone calls either. The company was supposed to email us the estimate but as of today, we have not received anything. In the next few days, it will be 80 and we have two little kids. I don't know why this company stays in this business. We told our home warranty if we don't hear from them today they have to assign another company. I will not recommend this company to anyone at all. This company has horrible customer service! Less

Cool Factory was assigned to work on an issue by my warranty company. They were able to quickly fit us in, as we had no heat. They determined that the issue would require replacement of our air handler. Equipment was ordered and the install scheduled. The process went smoothly from start to finish. Good communication and follow-through from the office staff and showed up for scheduled appointm... More

Cool Factory was assigned to work on an issue by my warranty company. They were able to quickly fit us in, as we had no heat. They determined that the issue would require replacement of our air handler. Equipment was ordered and the install scheduled. The process went smoothly from start to finish. Good communication and follow-through from the office staff and showed up for scheduled appointments and equipment install went as planned and heat/ac is back up and working well. Less

I scheduled a Spring A/C check through A/C Home Warranty. Nothing was wrong with either of my units, this was only a check up. About 30 minutes after the technician's arrival and him "checking" the interior and exterior units, the upstairs unit stopped working. Too coincidental for me. The technician claims that the unit is fine and it is the surge protector that is blown. It was just working tha... More

I scheduled a Spring A/C check through A/C Home Warranty. Nothing was wrong with either of my units, this was only a check up. About 30 minutes after the technician's arrival and him "checking" the interior and exterior units, the upstairs unit stopped working. Too coincidental for me. The technician claims that the unit is fine and it is the surge protector that is blown. It was just working that morning. He stated he would submit the diagnosis and I should call the warranty company. This was Monday. Well, here it is Thursday and neither me or HSA has been able to get in touch with Cool Factory. We believe that the technician shorted the surge protector while he was here. Needless to say, we will not be using them for any repairs or maintenance at this point. Less

I’m happy they are professional they are will working with you in ordered to get the job done and you be satisfy

Cool factory came and installed a new compressor unit. I was pleased with their professionalism and how quickly they installed unit.

Came out to evaluate my gas furnace. Diagnosed the problem but didn’t tell me they shut my heat off and then left without turning it back on. Currently it is 25 degrees outside. Wouldn’t trust them to do the work they said needed to be done at this point. EDIT: thanks for saving our lives. No communication was relayed from your technician about the severity of the needed repairs. He promptly wen... More

Came out to evaluate my gas furnace. Diagnosed the problem but didn’t tell me they shut my heat off and then left without turning it back on. Currently it is 25 degrees outside. Wouldn’t trust them to do the work they said needed to be done at this point. EDIT: thanks for saving our lives. No communication was relayed from your technician about the severity of the needed repairs. He promptly went in to discussing how we could save money if we replaced both furnace and outdoor unit using financing through your company. So making the sale must have trumped the safety of me and my family. Less

I am very happy with cool factory and mr Hassan and his team for their professionalism and great work and care for customers

Great company they were able to help me with getting my heating system placed in my home. They were very professional and kind. They answered all my questions and concerns.

I had my furnace replaced due to it being over 20 years old. Katie and Hannah called me several times during this process informing me along the way making very comfortable with them as a company. When the unit came in ( as we know due to covid 19  took a week) the techs came on time and installed and removed the old unit quickly they were neat. The unit is running great. I am very pleased and I ... More

I had my furnace replaced due to it being over 20 years old. Katie and Hannah called me several times during this process informing me along the way making very comfortable with them as a company. When the unit came in ( as we know due to covid 19  took a week) the techs came on time and installed and removed the old unit quickly they were neat. The unit is running great. I am very pleased and I would use cool factory again in the future. Less