The first time I reached out to Angelica Soriano was God sent! We were trying to find someone who could provide the support we needed and yet she pulled it through! It was a tough journey but we made it because of her hard work! We are so lucky to meet and work with her! Nathan and Angelica are the best duo out there! So professional and detail-oriented! Thank you for helping us secure our home! We hope you continue to help others! Less

Me and my husband are extremely happy that we chose Citadel Mortgages as our broker. Our mortgage broker Mr. Vipul Agarwal, is extremely efficient, professional and hardworking person. He was always available to answer any of our questions. He replied promptly to all queries and emails sent and was polite and courteous. He arranged a best rate of interest with a good lender in a short time. We strongly recommend Mr. Vipul Agarwal and his team. Less

Wow! The customer service through Citadel is second to none! I worked with Roger Lam and he went above & beyond to get the best rate he could for me on a really tight time constraint. Not only that, he consulted with his team to help figure out solutions to my unique and perplexing issues with my current lender. I have never received such personalized, knowledgeable, responsive customer service. I highly recommend Roger and the Citadel team to anyone looking for mortgage solutions. You won't be disappointed! Less

Had the unfortunate experience trying to get mortgage rates with Citadel. We are a good income/credit family with no debt. They promised lower rates…while continually asking for more and more personal info. They require more info than any other bank/broker out there. Just when you think you are finished they will ask for more. Still unsure if we were just scammed for our personal info. It may work, but if you aren’t desperate than don’t waste your time. Less

As a first-time home buyer, I was naturally nervous about the entire process. Throughout the entire home buying process, Neeraj was extremely transparent with me. He provided me with all the information I needed and was always upfront about any risks or concerns. I never felt like he was holding anything back or trying to sell me something that wasn't right for me. I will definitely be reaching out to Neeraj for my next property purchase. Less

I never dealt with such an Amazing Professional in my entire life, Louis Amaral of Citadel Mortgage is the real deal!!! He is fast efficient, and so detailed an absolute pleasure to deal with he takes the time, he is so knowledgeable, he is someone that I would recommend at the highest level!! You are in the best hands if you are looking for a mortgage he will not disappoint he has made this experience so positive and I cant say enough about him!! Please go see Louis he is amazing, don't wait call him you will not regret it!! Less

From start to finish, Mark Rallo was nothing short of professional, efficient and thorough. His attention to detail and mindfulness of time constraints reassured us that we definitely made the right decision in choosing Mark as our Mortgage Broker. He acted on our behalf and followed up/liaised with other professionals when we were not available due to other commitments. Moreover, a genuine level of trust was established immediately and at no time did we not feel supported and well guided. I am confident that anyone who utilizes Mark's services will no doubt be more than satisfied. He is a true professional who not only gets the job done, but is truly passionate about helping his clients. I would highly recommend Mark and will most definitely be happy to work with him and Citadel again! Less

I had an excellent experience with smooth process through Pre approval and finding lender with Citadel Mortgages. Kudos to Jay Vyas, who helped me a lot with documentation, getting pre approval and get the best mortgage rate. I found him informative and helpful with my queries throughout the process. Being first time home buyer, I am very impressed with the level of dedication and service I received from him. Thank you Jay. You are the best! Less

Just finishing successfully my mortgage refinance journey guided by Frank Petruzza. Having someone with professional knowledge, helping with one of the most important family assets is crucial. Frank used his knowledge to walk with me in the full process of my application, answering every question, and explained every step of the process, making immediately a connection of trust and confidence. 100% recommendable, Thanks Frank !!! Less

Rami the customer assistant was very good and helpful, however: I was told the rate of interest was 3.45%, then 3.7%, then 4.2% in a matter of a week. They should not advertise a low rate to get customers in. The document I was presented as the lender offer spelled my name wrongly, was a template with clauses that did not apply to me, contained unacceptable collateral clause, did not disclose insurance rate for title. It had not been proofread and checked before being presented to me. The secure portal they use to upload client info and documents was bad in that it did not work correctly, did not upload correctly, and caused Rami to put in far more work than was needed. Rocky, I guess Rami's supervisor said to give him a couple of days to look at other lenders, which I agreed to . But, next morning I was asked what do I want them to do as nothing was going to change from the lender's document I was presented with. I think the issue here is that the industry is busy and they are trying to get as many products out of the door as fast as possible. However attention to detail is lacking and its shoddy when quantity is more important that quality, certainly in my case. No doubt they have helped many people in a fine and acceptable manner, but everyone should be comfortable dealing with any service company, I was not here. Less

There are no words for the gratitude I have for Michelle V and team at Citadel. I went through the mortgage process for the first time as a solo applicant while also going through the end of a marriage and Michelle's kindness, compassion, understanding and work ethic made both situations better. To top it all off, Michelle got me exactly what I was looking for with a rate I only dreamed of. Michelle and team are the ONLY people I will recommend to family and friends. Thank you Michelle <3 Less

Robert Ip recently helped me close my first home! And I can whole heartedly recommend his services. It's a cliché to say that I couldn't have done this without him, but in this case it's true too! Without his attention to detail and superb organizational skills I doubt we could have satisfied the lender and finalize the deal in time for the closing date. Hectic doesn't even come close to describe it! I had a great team supporting and helping me throughout this new chapter of my life and Robert was a fantastic addition to that team! Less

Imagine the world we’d live in if everyone in it was as determined, caring, professional, and detail-oriented as Aleks from Citadel Mortgages is. Nobody has asked me to write this, and I don’t get anything by leaving this review. In fact, I carefully considered whether or not to even write this, but I’m writing this because I think it’s important you know that in the dirty, filthy and disgusting world of sleazy and greedy mortgage lenders, brokers, insurance agents and so forth; It was nice to be able to sleep easily knowing I had Aleks looking out for my best interest through the process of getting a new mortgage. The best thing you can do is pay cash for your house, If that’s not in the budget, the next best thing you can do is call Aleks. Best of success in your new endeavour random person reading this long a$$ review… Aleks, you’re a rockstar, I can’t wait for another fire night and Barbacoa tacos. Anyone who has any administrative power reading this, all your qualified leads should go to Aleks first, don’t waste her time with anything else. Also, give her a yearly bonus just for existing. Cool? Cool. Kindest regards, -AK Less

Brandon Arantes guided me through the entire mortgage pre-approval process. Having very little knowledge on how this all works, Brandon ensured to keep me informed and apprised of all steps as we moved forward through the process. With the market being as it is, Brandon hustled, worked extremely hard and advocated on my behalf with different lenders. As a result, I came out with an excellent pre-approval rate with an ‘A’ lender, which is not easy in today’s climate. Brandon knows what he is doing, and when you are dealing with financial matters, you want an agent who genuinely has your best interests at heart. I’m very impressed with the level of dedication and service I received and will be using Brandon’s services going forward. Less

I'm Writing this on behalf of my Dad Alan Drumm. He was given Meaghan Oliver Name from my husband. Working with Meaghan with my dad was amazing experience. She worked hard and well with my dad and helps him in any way possible. She explained things to him to understand what's was going on. Her work ethic, her communication and her patience with him help make the transaction easy and simple.We both will be recommending Meaghan and Citadel Mortgage to others that need it. Thank you Meaghan Less

Michelle Verdoza from Citadel Mortgages is the most AMAZING mortgage agent to have in your corner! She definitely deserves a medal for her efforts and raise! Michelle went above and beyond to make us feel comfortable as first time home buyers, found answers to all our unique questions and solutions to navigate our tricky situation. Her professionalism and communication was incredible, constantly checking in with us to make sure we had everything we needed to make our decisions and just to feel supported. She would even just message us to wish us a good week ahead! Her kindness and personable demeanor inspired and encouraged us, making us feel like friends as well as clients. Even after our situation didn’t work out she remained in contact which really helped with how we were feeling. She is just such an incredible person, agent and support system why getting a mortgage, you won’t find better!!! Thanks Michelle for everything! - Rhiannon and Andrea Less

Recently, my wife and me wanted to purchase the condo of our dreams. We were fortunate that we got in contact with Alexandria Iankoulov from Citadel Mortages who guided us through the whole mortgage process. She explained clearly what we needed to do, what documents we needed to present, and what to expect in any step of our application. We were amazed that she was always there to answer in detail the questions we have and to tell us what we should do to be successful in the application. She was at the same time professional, friendly and always willing to help. We thanks, Aleks for all her help. Now, we are living in the place we wanted, and of course, we won’t hesitate to recommend her! Less

I was contacted by Michelle Verzola from Citadel Mortgages. She was always available when I had a question and answered all my inquiries. Although I wasn’t able to complete my application because it was not the right time for me, I will definitely contact Michelle when I am ready. She is very personable and sweet and always a pleasure to speak to. Thank you Michelle for al your help! You have my business in the future! Less

A lot of red flags here. Were very insistent they needed all the details and documents normally needed to finalize a mortgage in order to merely disclose the rates that are available. I can understand how that might be necessary for some more complicated situations. However for simple rates on uncomplicated mortgages any broker worth their salt will be able to tell you a rate that will roughly match what they are able to provide based on a few general questions (assuming you are not misleading). You don't need people's income and bank statements to do that. I see a rather patronizing response to a previous reviewer who mentioned this issue so apparantly I am not alone in my experience. Less

My boyfriend I use Cidadel Mortages to purchase our home. We had the pleasure to work with broker Louis Amaral. Louis is extremely patient, understanding and very professional. Always willing to answer our questions and help us understand all the information clearly . Highly recommend him, and have.... He goes above and beyond for his clients. We look forward to working with Louis again, in the future. Thank you for all your help and guidance!! Less

As a Real Estate agent, when we partner with a mortgage broker, we expect our clients to be in good hands. I have been referring many clients to Louis Amaral over the last 10 years. He is extremely knowledgeable and consistently following up with my client for each step of the Mortgage process. I would totally recommend his services to anyone in need of a mortgage and I will definitely keep working with him in the future. Citadel Mortgages is definitely a leader in this industry. I have been working with many other brokerages and different banks but no other deliver this level of services in the mortgage industry. Less

I had the pleasure of working with Samantha Teves during my refinancing, and she was nothing short of excellent! She was able to find me the best rate based on what I was looking for within the mortgage, all the while acting in a professional and responsive manner (no matter how often the goals shifted on my end...). I recommend Citadel Mortgages for anyone looking for any mortgage related services, and look forward to working with them again in the future! Thank you again, Samantha! :) Less

We were referred to Louis Amaral at Citadel Mortgages when looking to refinance our mortgage. Louis took the time out to throughly go thru our goals and needs in order to present the best options available to us. Even though this was a long process, Louis & Citadel worked very hard to get us the best deal. They were attentive, professional and available to answer all of our questions (no matter how ridiculous they were). I would highly reccommend Citadel Mortgages, and look forward to working with them in the future! Less

I was referred to Tristan by my real estate agent. My experience working with Tristan was such a pleasure. He really cares about his clients and puts their best interest first, hands down. He takes the time to get to know you and understand what your goals are so he can help steer you in the right direction. I was always under the impression you had to take a mortgage, but Tristan introduced me to the HELOC and it was definitely the best option for me. I learned so much from working with Tristan. He was patient and really took the time to explain everything to me. He always made time for me when I had questions or ideas that I wanted to run by him. I will recommend Tristan (and his team) to everyone I know and I will be a life-long client. Less

I have been working with Citadel Mortgages Brokerage for a while and the team is great. Principal Broker Tristan is so professional, patience and always get me the answers I need for the deals that I review. It has been great working with him and the team. A lot of people spoke so highly of you and I can certainly see why. It's been a great pleasure working with you all. I definitely will recommend Tristan to anyone who needs mortgages. Less

Had such a great experience at Citadel Mortgages. Tristan and his team are extremely knowledgeable, friendly, and helpful. They are all personable and you don’t get the feeling of being pressured like I did at my bank. So thankful to have found a brokerage that actually cares about what I need. Oh, and not to mention they have complimentary Nespresso coffee offered while you’re at their office. Thanks so much for all your help, highly recommend to everyone! Less