Great Service and products, will refer my friends and family to them after this seamless first mortgage

We worked with Citadel Mortgage Broker Stephen Willson and couldn't be happier with the outcome. Steve is not only knowledgeable but he was also dedicated to ensuring our experience was positive from the first meeting to the actual purchase of our new home. He helped us navigate a few bumps along the way which were totally of our making and really removed the potential for stress from the process... More

We worked with Citadel Mortgage Broker Stephen Willson and couldn't be happier with the outcome. Steve is not only knowledgeable but he was also dedicated to ensuring our experience was positive from the first meeting to the actual purchase of our new home. He helped us navigate a few bumps along the way which were totally of our making and really removed the potential for stress from the process. Highly recommend! Less

Nakita was a pleasure to work with. She helped us get the mortgage we wanted.

I had a great experience working with Louis Amaral. He was professional, attentive and knowledgeable. I couldn’t ask for more in a mortgage broker. He was always willing to help and always available to answer my questions. Would definitely recommend him!

Excellent experience with Kevin Nyamutera of Citadel. Really went the extra mile in delivering a great service.

Sydney Tolentino went above and beyond for us at every length through out the process. She guided us through the process, always gave us options and took the time to explain the process in great detail. We were so lucky to be in her care and we highly recommend her to fulfil your mortgage needs. Thank you for your time, guidance and patience Sydney, because of you, our customer service experience... More

Sydney Tolentino went above and beyond for us at every length through out the process. She guided us through the process, always gave us options and took the time to explain the process in great detail. We were so lucky to be in her care and we highly recommend her to fulfil your mortgage needs. Thank you for your time, guidance and patience Sydney, because of you, our customer service experience was exemplary. Less

Robert Ip is the finest example of a professional in this space. He not only helped me navigate all my options but went above and beyond the call of duty outside the scope of his work. He is diligent, trustworthy and will work tirelessly for you. I would definitely recommend him to anyone need mortgage or other financial service. Thank you Robert for everything you’ve done for me.

My boyfriend I use Cidadel Mortages to purchase our home. We had the pleasure to work with broker Louis Amaral. Louis is extremely patient, understanding and very professional. Always willing to answer our questions and help us understand all the information clearly . Highly recommend him, and have.... He goes above and beyond for his clients. We look forward to working with Louis again, in th... More

My boyfriend I use Cidadel Mortages to purchase our home. We had the pleasure to work with broker Louis Amaral. Louis is extremely patient, understanding and very professional. Always willing to answer our questions and help us understand all the information clearly . Highly recommend him, and have.... He goes above and beyond for his clients. We look forward to working with Louis again, in the future. Thank you for all your help and guidance!! Less

As a Real Estate agent, when we partner with a mortgage broker, we expect our clients to be in good hands. I have been referring many clients to Louis Amaral over the last 10 years. He is extremely knowledgeable and consistently following up with my client for each step of the Mortgage process. I would totally recommend his services to anyone in need of a mortgage and I will definitely keep w... More

As a Real Estate agent, when we partner with a mortgage broker, we expect our clients to be in good hands. I have been referring many clients to Louis Amaral over the last 10 years. He is extremely knowledgeable and consistently following up with my client for each step of the Mortgage process. I would totally recommend his services to anyone in need of a mortgage and I will definitely keep working with him in the future. Citadel Mortgages is definitely a leader in this industry. I have been working with many other brokerages and different banks but no other deliver this level of services in the mortgage industry. Less

Very smooth process, applications is easy like an app and got some good tips too. Thanks guys

Louis Amaral is a very knowledgeable individual in what he does. He takes his time to make sure he is giving the best information to ensure success. Thank you so much Louis for always allowing to share your knowledge and wisdom.

I had the pleasure of working with Samantha Teves during my refinancing, and she was nothing short of excellent! She was able to find me the best rate based on what I was looking for within the mortgage, all the while acting in a professional and responsive manner (no matter how often the goals shifted on my end...). I recommend Citadel Mortgages for anyone looking for any mortgage related serv... More

I had the pleasure of working with Samantha Teves during my refinancing, and she was nothing short of excellent! She was able to find me the best rate based on what I was looking for within the mortgage, all the while acting in a professional and responsive manner (no matter how often the goals shifted on my end...). I recommend Citadel Mortgages for anyone looking for any mortgage related services, and look forward to working with them again in the future! Thank you again, Samantha! :) Less

Had an amazing experience with Samantha! She was very knowledgeable and extremely helpful throughout the application process. Would recommend!

I had the pleasure of working with Yousif Banyamin on a real estate deal for my clients. He went above and beyond to make the transaction as smooth as possible for all parties. He was very proffesional, and honest in his deals. He does his best to make it happen for his clients. I will definitely be recommending Yousif to my future clients. Citadel Mortgages is very luck to have you my friend.

For anyone looking to get a mortgage on any type of property, I highly suggest you use Yousif Banyamin. He was very helpful and was on top of everything.he made everything easy and got stuff done fast.

Had a great experience working with Luke Bedard. Would highly recommend him and Citadel to anyone looking for a mortgage.

We were referred to Louis Amaral at Citadel Mortgages when looking to refinance our mortgage. Louis took the time out to throughly go thru our goals and needs in order to present the best options available to us. Even though this was a long process, Louis & Citadel worked very hard to get us the best deal. They were attentive, professional and available to answer all of our questions (no matte... More

We were referred to Louis Amaral at Citadel Mortgages when looking to refinance our mortgage. Louis took the time out to throughly go thru our goals and needs in order to present the best options available to us. Even though this was a long process, Louis & Citadel worked very hard to get us the best deal. They were attentive, professional and available to answer all of our questions (no matter how ridiculous they were). I would highly reccommend Citadel Mortgages, and look forward to working with them in the future! Less

Working with Sarah Saprid has been a great experience. Her work flow is very efficient and professional. She handles files in a timely manner and is able to provide great results. I look forward to working with any of the Citadel Mortgages agents on any future files. Great team to work with! Highly recommended!

Robert Ip at Citadel Mortgages made our first home buying experience super easy and comfortable. He explained the process end to end, was always available for our questions and got us an amazing rate! I highly highly recommend him and citadel! Thanks again Robert!!! We are very excited to move into our first home :)

I was referred to Tristan by my real estate agent. My experience working with Tristan was such a pleasure. He really cares about his clients and puts their best interest first, hands down. He takes the time to get to know you and understand what your goals are so he can help steer you in the right direction. I was always under the impression you had to take a mortgage, but Tristan introduced me t... More

I was referred to Tristan by my real estate agent. My experience working with Tristan was such a pleasure. He really cares about his clients and puts their best interest first, hands down. He takes the time to get to know you and understand what your goals are so he can help steer you in the right direction. I was always under the impression you had to take a mortgage, but Tristan introduced me to the HELOC and it was definitely the best option for me. I learned so much from working with Tristan. He was patient and really took the time to explain everything to me. He always made time for me when I had questions or ideas that I wanted to run by him. I will recommend Tristan (and his team) to everyone I know and I will be a life-long client. Less

I have been working with Citadel Mortgages Brokerage for a while and the team is great. Principal Broker Tristan is so professional, patience and always get me the answers I need for the deals that I review. It has been great working with him and the team. A lot of people spoke so highly of you and I can certainly see why. It's been a great pleasure working with you all. I definitely will re... More

I have been working with Citadel Mortgages Brokerage for a while and the team is great. Principal Broker Tristan is so professional, patience and always get me the answers I need for the deals that I review. It has been great working with him and the team. A lot of people spoke so highly of you and I can certainly see why. It's been a great pleasure working with you all. I definitely will recommend Tristan to anyone who needs mortgages. Less

Amazing firm, I genuinely could not be more impressed with their attention to detail, customer focused attitude, ability to effectively collaborate with other companies and second to none industry knowledge. I have worked closely with Amar and Gilda and would wholeheartedly recommend them to anyone who requires such services.

I researched several mortgage companies for weeks and when I decided to call they were the first to answer. Everything was handled efficiently, and we closed on time with the terms agreed. The only complaint was I didn't find them sooner. Thank you again, especially Gilda!

Very clear, timely, and helpful communications. They went out of their way to look out for my needs. My experienced local realtor was also very impressed by them and will be recommending them in the future.

I would highly recommend Citadel Mortgages. I needed assistance from an experienced mortgage broker to purchase a home in the Ottawa area. I was referred to Tristan by a coworker who recently purchased a home. Tristan was knowledgeable and patient with me through the process. He answered all of my questions thoroughly and never rushed me when I was uncertain. He is aggressive and persistent in e... More

I would highly recommend Citadel Mortgages. I needed assistance from an experienced mortgage broker to purchase a home in the Ottawa area. I was referred to Tristan by a coworker who recently purchased a home. Tristan was knowledgeable and patient with me through the process. He answered all of my questions thoroughly and never rushed me when I was uncertain. He is aggressive and persistent in efforts for getting you the best loan. Less

I highly recommend Citadel Mortgages for their expertise and amazing customer service in the mortgage process. We have used Shane and Citadel for three of our home mortgages and will go to him again in the future.

Citadel Mortgages made our 1st home buying experience very easy and memorable. Shane and Amar were very nice and easy to work with. Kept us informed and explained as needed throughout the process.

We had a great experience with Citadel Mortgages. They were extremely quick in processing the application and were always available to answer any questions we had along the way! I highly recommend them to anyone who is not very familiar with the loan process in general

We have used Tristan and Citadel Mortgages for 3 house purchases now and he never disappoints. He takes a process that can be intimidating and makes its clear, simple, and is always looking out for your best. You always feel like you are talking to someone who really knows his business. If you are buying a house go see Tristan, I can assure it doesn't get any better. Thanks Tristan!

Shane is awesome to work with. Answered any questions we had regardless of the time of day. Very knowledgeable, and dedicated. Highly recommend him to any one purchasing a home! Thank you so much Shane!

We worked with Citadel Mortgages to refinance our home and they were fantastic. Their rates are just as good or better than those of the larger lenders and the responsiveness and care they show to clients in unmatched. Amar in particular was highly competent and always willing to talk us through the process. I will recommend them to family and friends.

I've worked with several mortgage brokers before on commercial and investment home purchases and I can honestly say that Tristan beats them all hands down. He is incredibly responsive, knowledgeable, diligent, and easy to work with. I've never had an easier closing process than with Tristan, thank you!

I can't say enough about how good my experience was, Geraldine was very kind and helpful. I highly recommend her services at Citadel Mortgages.

I have worked Personally with Tristan over the years after working with many prior and can honestly say he is the best and what he does! I would highly recommend Tristan and his team!

Cannot say enough good things about my experience with Citadel Mortgages. Easy process, friendly team that works fast and is there every step of the way. Thanks for everything you did for me and my family!

This team is really and great. They found me a loan when no one else could and have helped my family out of a tough situation. Thanks Citadel you have truly made a difference for this family!

Terrena was amazing, helped us out from start to finish and made the whole process go so smooth and easy. Thanks so much for all your help!

I cannot recommend Terrena enough! As a first time home buyer I had a lot of questions and concerns regarding my first mortgage. Terrena walked me through every option and was readily available to thoroughly answer questions at all hours of the day. Her knowledge and passion for the industry shows in her work! Can't wait to work with her again in the future.

Terrena was recommended by a friend and we couldn't have been happier. Through the process Tristan was one call/email away whenever we had questions and made sure everything went smoothly. The whole experience was very quick and smooth. We highly recommend him.

Rocky helped us out with a very simple process and fast approval. The whole experience was great, he offered intelligent advice was there anytime we had questions or needed help. I would highly recommend them to anyone looking for mortgages.

Matthew helped me out with great expertise. I was sure I would not be able to purchase a home, but he had worked with me throughout a long process and now I can call myself a home owner! Thank you Citadel!

Citadel mortgages made getting a mortgage simple and easy for me. The process was very smooth and they made me feel like my needs were always the priority. 2 thumbs up! Highly recommended for all mortgage needs!

Amar Singh went above and beyond for us. We are so thankful for all of his hard work and dedication. Thank you again for everything you have done for us. It is truly appreciated.

Had such a great experience at Citadel Mortgages. Tristan and his team are extremely knowledgeable, friendly, and helpful. They are all personable and you don’t get the feeling of being pressured like I did at my bank. So thankful to have found a brokerage that actually cares about what I need. Oh, and not to mention they have complimentary Nespresso coffee offered while you’re at their office. T... More

Had such a great experience at Citadel Mortgages. Tristan and his team are extremely knowledgeable, friendly, and helpful. They are all personable and you don’t get the feeling of being pressured like I did at my bank. So thankful to have found a brokerage that actually cares about what I need. Oh, and not to mention they have complimentary Nespresso coffee offered while you’re at their office. Thanks so much for all your help, highly recommend to everyone! Less

Citadel Mortgages Thank YOU! My bank wouldn't approve me for a line of credit and I didn't know what to do before I talked with Tristan at Citadel Mortgages. He was the first person to take the time and explain to me everything that was affecting my financing situation and helped me understand why i was not approved by my bank. What I liked about dealing with Tristan, was he knew his stuff and w... More

Citadel Mortgages Thank YOU! My bank wouldn't approve me for a line of credit and I didn't know what to do before I talked with Tristan at Citadel Mortgages. He was the first person to take the time and explain to me everything that was affecting my financing situation and helped me understand why i was not approved by my bank. What I liked about dealing with Tristan, was he knew his stuff and was straight forward with me, he doesn't waste time and will fully explain to you what options you have. I was able to get a line of credit and he had me approved within 24 hours !!! My bank took 5 DAYS to tell me NO. I really wish i met Tristan before my bank, either way i am happy now and would strongly recommend you call Citadel Mortgages as i was really impressed with the process and the honestly i was given. THANK YOU AGAIN ! Less