Great job overall. Left my car dirty, window and fender had fluids on them. Door handle steering wheel and floor had oil stains.🤔 Mechanical work on point, service timely, just left my car a mess 😞

I decided to find a new mechanic. I chose Chapman Auto repair because they had good attitudes. They answer the phone happy and know how to deal with issues. Alan at the front desk helped me. John at the front desk was also very cool. They quoted the job ..did it on time. They were great. I Recommend them to anyone. Resolution specialists. Honest...fair. I'll be back.

My wife and daughter were out in LA for a softball tournament from out of town and their battery light suddenly turned on. They stopped by this place to check it out. After paying the $71 just to get in line for them to look at it, it turned out to be a bad alternator. To replace it, they wanted to charge $937 for a rebuilt alternator! After calling me to let me know we ended up having them towed... More

My wife and daughter were out in LA for a softball tournament from out of town and their battery light suddenly turned on. They stopped by this place to check it out. After paying the $71 just to get in line for them to look at it, it turned out to be a bad alternator. To replace it, they wanted to charge $937 for a rebuilt alternator! After calling me to let me know we ended up having them towed by AAA to an auto shop in Costa Mesa (20 minutes away) that charged $350 less. Just crazy that places try to take advantage of people from out of town that they know need the work done. I’d go somewhere else if you’re nearby and from out of town. Less

I have a truck that was covered by Toyota care but that expired. Tustin Toyota always takes too long to service. Tried Chapman Auto, had passed by hundreds of times. They were honest about the cost of service and time involved, so far no problem.

Have a 1964 car. Would not do a alignment. Said they didn't have the specs. I told them I could give them the specs. Still said no. Lot of vintage cars in Orange. You'd think they would do it. So I went to a Goodyear Store in Anaheim on Brookhurst St. Said they'd do it no problem. If I gave them the specs. When I got there they said they actually had the specs. They where great and faster than I ... More

Have a 1964 car. Would not do a alignment. Said they didn't have the specs. I told them I could give them the specs. Still said no. Lot of vintage cars in Orange. You'd think they would do it. So I went to a Goodyear Store in Anaheim on Brookhurst St. Said they'd do it no problem. If I gave them the specs. When I got there they said they actually had the specs. They where great and faster than I thought. I am going there from know on. That's customer service. Less

They have all lays been there for me! Super reliable

Chapman Auto Repair was great! Took my 2007 Lexus GS 350 in for service. Kennyard and Alan were friendly and helpful. Show was clean and organized. I will continue to bring my cars to Chapman Auto Repair.

Great service and friendly staff.

Great service. Very friendly, clean, excellent customer service and communication throughout. Provided free coffee as we waited for car to be pulled up. Restroom very clean. Honest. Had money in the trunk and all was there. Very nice. Highly recommend.

Amazing customer service! My car was in the shop for 2 days and I probably called the mechanics 5 times. They always take time to answer your questions and their inspections are incredibly helpful.

This place is a joke. Let me be clear, the mechanic who fixed the issue I would recommend, the service manager Alan is the joke. Lets put this to a vote. If the flat rate to diagnose a car is $120. That is what should be expected in the final bill? Nope, Alan jacked the "flat" rate to $240.00 because they kept the car 2 days. Not once was the flat rate mention as "per day", and not once was I not... More

This place is a joke. Let me be clear, the mechanic who fixed the issue I would recommend, the service manager Alan is the joke. Lets put this to a vote. If the flat rate to diagnose a car is $120. That is what should be expected in the final bill? Nope, Alan jacked the "flat" rate to $240.00 because they kept the car 2 days. Not once was the flat rate mention as "per day", and not once was I notified the flat rate was increased. They did diagnose my cars issue but they over charged me for the repairs. Also a my 1 year old battery decided to die while in their possession. I purchased a replacement battery and they installed it which was a big mistake. The hack who installed the battery broke the positive cover, and destroyed the battery insulator pad around the battery. They provided replacement parts but I would not let them install them in fear they would damage something else. I won't be returning to them in the future Less

I went to Chapman Auto Repair because they claim to have excellent customer service and I’m not a car person. I started going to them consistently for oil changes and general checkups. Recently, I had my first major car issue, where I needed to change the battery. I immediately brought it to Chapman and they quoted me dealer prices (double what other repair shops were charging). When I asked the... More

I went to Chapman Auto Repair because they claim to have excellent customer service and I’m not a car person. I started going to them consistently for oil changes and general checkups. Recently, I had my first major car issue, where I needed to change the battery. I immediately brought it to Chapman and they quoted me dealer prices (double what other repair shops were charging). When I asked them, they claimed their service and quality of materials was worth it, so I decided to go with the trusted repair shop. Initially, they told me it would only be an hour to complete the repair. Every hour, it kept getting pushed back. 3 hours later, they told me it would be ready the next day. So now, I have to find my way home, but I get it - sometimes people get busy. I show up the next day and they give me my car with a smile. All good. I get out of the lot and see an error message about the battery. I call them and they tell me they forgot the program the battery. So now, 4 delays later, I find myself driving back to the repair shop. When I finally get the car back, I notice a bunch of error messages that were not there before. So now again, I call them again, and they tell me to bring the car in again. I bring it in later, and they tell me I have to wait in line and pick up my car the next day to get their mistake rectified (yet I was the only person who had paid for a service that was not done). When I finally get the car back, they told me, with a smile, that these error messages were not part of the battery, but they would be happy to fix it if I hand over more money (but that they would also be happy to give me $5 off the next repair of $1000). Needless to say I will never be coming back to Chapman Auto Repair Less

Alex and team were amazing, had me in the shop late and out early the next morning. Big kudos to these guys

Very friendly staff and excellent service. Had to have my car towed due to an alternator failure, so, I had that replaced. It was expensive, but for the area, I think it's fairly priced. Talked to Alex, who answered my calls, as well as John, the shop owner, and both were very hospitable. There was a little mishap with my AC that I noticed when I took the car home. I took it back and they told m... More

Very friendly staff and excellent service. Had to have my car towed due to an alternator failure, so, I had that replaced. It was expensive, but for the area, I think it's fairly priced. Talked to Alex, who answered my calls, as well as John, the shop owner, and both were very hospitable. There was a little mishap with my AC that I noticed when I took the car home. I took it back and they told me there was a bolt(?) they forgot to tighten, but they fixed it up and even installed some new windshield wipers for free. Will definitely visit again when I need my car fixed. Less

Only place I go. Work truck and private vehicles, honest and friendly people.

Amazing service, friendly people, very fair pricing. I don't know anything about cars and had to ask the most basic questions about maintenance and what my car needed, and they were super helpful and not at all patronizing. After my oil change and smog test, I even got a text from them a few days later checking in and making sure everything was still alright with my car. I almost never write revi... More

Amazing service, friendly people, very fair pricing. I don't know anything about cars and had to ask the most basic questions about maintenance and what my car needed, and they were super helpful and not at all patronizing. After my oil change and smog test, I even got a text from them a few days later checking in and making sure everything was still alright with my car. I almost never write reviews on here and certainly never on car places, but I had to for this place!! 100% recommend. Less

Kennyard such a good guy very professional and always takes care of my care in the best way possible . Will recommend

Wow this place is excellent! Alex is so nice and helpful. I had many questions and he was able to answer all of them:) They took my car in exactly at my appointment time. I couldn’t be happier with my repair and the honesty by the mechanic and very fair price in comparison to local places in the area. I highly recommend Chapman auto repair for all your repair needs🤩

Alex was outstanding. He took care of the call to the warranty company and all the details, and gave me straight forward advice. Overall superb service.

Used them on multiple cars and both had issues. They're nice guys like everyone says, but bad mechanics. I caught the mechanic lying when he was questions by supervisor and myself. After I had to return Honda SUV for oil change and a simple battery terminal clean up. They caused problems with electric door lock because they didn't properly clean terminal. I gave them a second chance on a differen... More

Used them on multiple cars and both had issues. They're nice guys like everyone says, but bad mechanics. I caught the mechanic lying when he was questions by supervisor and myself. After I had to return Honda SUV for oil change and a simple battery terminal clean up. They caused problems with electric door lock because they didn't properly clean terminal. I gave them a second chance on a different Toyota car, to do a full diagnostics and replace spark plugs and other items. We had problems and noises, so took it to another mechanic and found out there's an issue with compression and going to cost a lot of money to fix now. When they did the full diagnostics check there was no mention of these issues. The two times I took two different cars for repairs, both came back afterwards with other costlier issues. We don't recommend them and suggest you not risk using them. Less

Always clear and specific details about service issues for my cars. Great place to get help when you need it with getting back on the road!!

Very bad experience here!! They would overprice the cost for fixing my diesels and exhaust!!

Place is sometime expensive but u do get what u pay for peace of mind

Very helpful company I’ve gotten shocks and routers fixed from them. They helped me with an alternator and the battery, all of the staff are very helpful and specifically Kennyard helped me a ton and I was able to leave my car there for 2 days after they worked on it they are very flexible and want to help. Will be back

Was overcharged for services but this is the least of our issues. Came in with a coolant leak and we left with a check engine light on. This caused by a number of issues including careless workmanship. My girlfriend noticed a clamp that was not reinstalled on her air intake. Also a wheezing noise never made before by the vehicle and a turbo no longer operating as advertised. When my girlfriend te... More

Was overcharged for services but this is the least of our issues. Came in with a coolant leak and we left with a check engine light on. This caused by a number of issues including careless workmanship. My girlfriend noticed a clamp that was not reinstalled on her air intake. Also a wheezing noise never made before by the vehicle and a turbo no longer operating as advertised. When my girlfriend text John who introduced himself as the owner about the issues he ignored it then just said "okay". Photo of screenshot below. Do not come here the price was outrageous and we left with more issues than we came in with. Less

This is a scam DO NOT COME HERE ! It’s over priced and charge an arm and a leg to do what you can do for free at any autozone.

This shop has given us great service in the past at much better prices than a dealership. They are nice, professional, courteous and treat people well, but they recently diagnosed a part as bad that I just had replaced 6 months earlier... and charged $120 for the incorrect diagnosis. Seems if they don't know for sure, they might just "throw parts at it" costing unnecessary money. I took the car t... More

This shop has given us great service in the past at much better prices than a dealership. They are nice, professional, courteous and treat people well, but they recently diagnosed a part as bad that I just had replaced 6 months earlier... and charged $120 for the incorrect diagnosis. Seems if they don't know for sure, they might just "throw parts at it" costing unnecessary money. I took the car to a dealership, pressed them on doing thorough work, and after more detailed testing the dealer gave me a correct diagnosis different from Chapman of Orange. I might have given them 2 stars for the error, but they seem like nice guys, and everyone makes mistakes sometimes, so Ill leave it at 3. Less

Not only do they drive me and my 2 kids the 20 minutes back to my house when I bring my car in, they are consistently kind, honest and have the best prices I have found in my 4 years of living in SF. Oscar and Quan are amazing. Definitely have saved me more than once. Thanks Chapman Auto!

Less than a year ago, I went to an auto repair shop to get new brake rotors on my Toyota Camry with 100K miles on it. They said they installed new rotors and brake pads. Less than 10K miles later, I had a problem.

Tim was awesome and very happy with the service. They texted me picture of what needed to be repaired so it was easy to know what I was going to do. Will use again.

I generally do my own repairs on my vehicles. However, when I do find the need or the desire to utilize a repair shop, I will choose Chaman Car Care without hesitation. From a personability standpoint, the staff is friendly and welcoming, as is their e tire shop. Their fiendly, courteous staff always show you that you're important by the way they treat you. Their technical knowledge is undenia... More

I generally do my own repairs on my vehicles. However, when I do find the need or the desire to utilize a repair shop, I will choose Chaman Car Care without hesitation. From a personability standpoint, the staff is friendly and welcoming, as is their e tire shop. Their fiendly, courteous staff always show you that you're important by the way they treat you. Their technical knowledge is undeniable and extremely apparent. Their technicians are "true technical professionals" with diagnostic skills that are second to none! If you shop around you will find that they are less expensive than some, more expensive than others however,.."they're worth every penny that they charge!" You can pay less elsewhere,..you can pay more elsewhere, but you won't always get top-notch service...with Chapman Car Care, you get what you pay for, and that is, "the best in diagnostic and technical auto repair service,.....period! If you value your time, and you value your money, and you value your vehicle... You owe it to all three of those to let Chapman Car Care be your choice for auto repair! Ben Cruz Less

Great service, great attitude!

Came in today for a quick battery repair and John helped me out extremely fast. Very professional service and friendly demeanor from all their staff!

Great service and very reasonable prices.

I had a really great experience here. My car randomly stopped working. It wouldn't turn on and Triple A confirmed that it was the alternator. I called around and found this place. I spoke to Tim on the phone and he worked with me and provided a lot of relief in a really stressful situation. The price was very reasonable and the service was great!

Great service! Took my car to get an estimate to replace windshield wiper fluid system. Tim (new guy) took a look at the car and patched up a few holes. Saved me almost $1k Honda wanted to charge for replacing the whole system. Thank you!

Great service at a price that couldn’t be beat. Friendly staff and speedy maintenance. Would highly recommend!

Very friendly, fast, and efficient.

Chapman auto repair got me back on the road and safe. Thank you Chapman auto repair.

Very friendly and went above and beyond to resolve the issues with the car

Walked in today because my car’s low oil indicator started blinking and they topped me off right away. When I walked in to pay, they didn’t want to charge me. Great guys! Will definitely come back. Thank you!

I had my EGR valve replaced. Very good job. Not to mention, the gentleman on the phone was extremely kind, social, caring, and professional. Talk about customer service, they do a great job. These guys are what companies need and other businesses can learn from.

They always take great care of me and my car.

Very helpful. They Were flexible with me and communicated quickly even when I messaged through the yelp app. My Prius was serviced and back to me in a prompt and timely manner, running great with new brakes and pads, a new oil pan plug and spark plugs.

This place is great. I needed a new side mirror, and these guys got the job done so quickly and did really solid work. I know I'll be coming back here for all future repairs.

We have been taking our vehicles here for the last few years, and for the most part they do a good job. The people are super nice and their business practices are great. My only issue is they always find something wrong and then we get it done and end up having to bring it back for another problem... that’s the only reason it’s not a 5 star. They missed a pretty serious issue with a turbocharger ... More

We have been taking our vehicles here for the last few years, and for the most part they do a good job. The people are super nice and their business practices are great. My only issue is they always find something wrong and then we get it done and end up having to bring it back for another problem... that’s the only reason it’s not a 5 star. They missed a pretty serious issue with a turbocharger on a used truck I had purchased that ended up costing an additional $1300. They aren’t perfect, but they do well Less

Great customer service 👏 Returned today 6/2022 for service on my 2002 GMC. To locate and repair an oil leak that the dealer could not find, thanks guys for the awesome service and repairs, highly recommended. Returned again today 11/2/2022 for an Alternator replacement. These guys are amazing, I will be a customer for life. Thank you again, best auto repair shop in Orange 🍊 County.

I needed to get my brakes done for a cross country drive. I was visiting from Florida. My mom has used this mechanic for years and is the only one she trusts to work on her vehicles. I bring my truck in for inspection and I needed both front and back brakes done. They were able to complete the repair the same day. And it was right before Christmas Eve. I am so pleased with the work they did. And ... More

I needed to get my brakes done for a cross country drive. I was visiting from Florida. My mom has used this mechanic for years and is the only one she trusts to work on her vehicles. I bring my truck in for inspection and I needed both front and back brakes done. They were able to complete the repair the same day. And it was right before Christmas Eve. I am so pleased with the work they did. And my ride back to Florida was safe and smooth. Highly recommend this shop. Less

Best auto repair, I never saw in my life so professional and great service like you guys Chapman auto repair of Orange the best place. God bless you guys 🙏

Best auto repair, I never saw in my life so professional and great service like you guys Chapman auto repair of Orange the best place. God bless you guys 🙏

They were very nice to me and they explain what they were doing as they did it in my car has been running great sense

By far the best shop for any auto needs. I blew my head gasket on my pick up truck and these guys were amazing at getting me back on the road. Ariel is my go to car guy for sure.

Very good auto shop. Honest and knows their stuff. Only thing, they are a little pricey, but you get what you pay for. 😀

Always so friendly and they do quick work.

Very friendly staff. I had an alternator replaced there and I guess it was faulty so I took it back and they replaced it no questions asked, and quickly too

This place will rip you off!! My roommate Lynden John took his '94 Nissan truck in for an engine replacement. Bout 5 or 6 G. Problems with new engine so they claimed defective parts and charged him to replace. Blew up radiator while testing engine. Coolant probably damaged engine. After several hours with new radiator, IT leakes out all over. Couldn't find where they moved the transmission stick... More

This place will rip you off!! My roommate Lynden John took his '94 Nissan truck in for an engine replacement. Bout 5 or 6 G. Problems with new engine so they claimed defective parts and charged him to replace. Blew up radiator while testing engine. Coolant probably damaged engine. After several hours with new radiator, IT leakes out all over. Couldn't find where they moved the transmission stick. Took 3 of their mechanics 25 minutes to find it. Last time that truck left their lot the check engine light came on after 30 minutes!! They will charge you for THEIR mistakes which is quite often. After $12,000.00 for a $6,000.00 engine, THEY can pay their finance company the remaining $2,000.00. Got all paperwork to back it up. All this within 2 years. Never go there!! Less

What an experience! I am so grateful to have run into this shop! From great customer service to fast and accurate work I couldn’t be happier. John and his team went above and beyond!! I definitely recommend this shop for all your automotive needs

In a bustling city, where commuting is a necessity and car-related issues are bound to arise, it's reassuring to know that you can find a reliable automotive expert located right at the heart of LA. Thank you to Vic and his team at Hovson for the quality work and customer service I received last week. Something as minor as having the headlights replaced on my vehicle is a complicated task since i... More

In a bustling city, where commuting is a necessity and car-related issues are bound to arise, it's reassuring to know that you can find a reliable automotive expert located right at the heart of LA. Thank you to Vic and his team at Hovson for the quality work and customer service I received last week. Something as minor as having the headlights replaced on my vehicle is a complicated task since it requires removal of the whole front bumper. I was so impressed with how efficiently and cost-effectively Vic completed the work! Not only did he fix what was needed, he went the extra mile and performed a quality check on ALL of the lights on my vehicle, front and rear, and detected one of the signal lights was out as well...something I didn't even notice. So grateful for the professional care I received at Hovson! Less

These guys really know their cars and take the time to explain the process and help to answer all your questions. I used to take my 2007 Acura TSX to a local Acura dealer until i found Chapman Auto Repair of Orange. Best darn choice I made. Thanks Gentlemen!!

This is the premier vehicle specialist in the Bay Area. They diagnosed my power steeling problem and changed it out. You will have no problems here folks.

BUYER BEWARE!!! I took my truck a week ago to Chapman Auto Repair of Orange for an oil change and to replace a serpentine belt. My truck was not leaking oil and the repair shop said my oil pan was leaking oil and they recommended I change the oil pan gasket. I declined this repair and a few days after coming home it began leaking oil in my driveway. I got underneath and noticed that the drain bo... More

BUYER BEWARE!!! I took my truck a week ago to Chapman Auto Repair of Orange for an oil change and to replace a serpentine belt. My truck was not leaking oil and the repair shop said my oil pan was leaking oil and they recommended I change the oil pan gasket. I declined this repair and a few days after coming home it began leaking oil in my driveway. I got underneath and noticed that the drain bolt to the oil pan was loose and was leaking oil from that spot. These guys are Crooks and I believe they purposely left the drain bolt loose so it could leak oil. Less

buy 3 oil changes get one free are you sure！？？？？？ I buy three times.tell me no more no get？？？？who tell a lie！！！！

These guys are honest and hard working. I feel I can always trust their advice and they never overcharge me.

I was very satisfied with the service here. They were polite and gave me a very thorough report. Thank you!

I would highly recommend Chapman Auto Repair to anyone that is looking to get any work done on their vehicle. The entire staff was extremely courteous and helpful. Wes even drove me home and picked me up once my car was ready! I’m not looking forward to having more car issues, but I’m definitely looking forward to having my car services at Chapman Auto Repair!

Overpriced. No thanks

I have been looking for a full service mechanic because the place I was going to let me down. After a bit of research, I found Chapman Auto of Orange. For the record: I have Not had any work done, yet. I have been having some issues with my Acura and decided it was time for the professionals to take a look. First Impressions: Everyone is super nice. I filled out a request for an appointment ... More

I have been looking for a full service mechanic because the place I was going to let me down. After a bit of research, I found Chapman Auto of Orange. For the record: I have Not had any work done, yet. I have been having some issues with my Acura and decided it was time for the professionals to take a look. First Impressions: Everyone is super nice. I filled out a request for an appointment at 10:30 PM and by 8:45 AM Alan had given me a call. I told him about my issues and that I was waiting for a tow. The truck had already been ordered, so no point deduction for not telling me about the free service (I also have roadside assistance, so my tow was the cost of a tip). The Full Diagnostic Fee was a bit higher than I would have liked, but acceptable. It is a nice place and things cost money. I was initially greeted by Wesley, who asked if I would be needing a ride home. They have a free shuttle, awesome. While waiting, the owner, John, came up and introduced himself. On the free shuttle ride home, I was told that they also have loaner cars, if I end up having the repairs done. So far, so good. Less

This shop has given us great service in the past at much better prices than a dealership. They are nice, professional, courteous and treat people well, but they recently diagnoseds a part as bad that I just had replaced 6 months earlier and charged $120. I'll take the car back to the place that replaced the part and see what they say. If it turns out to be a bad or defective part, I'll amend this... More

This shop has given us great service in the past at much better prices than a dealership. They are nice, professional, courteous and treat people well, but they recently diagnoseds a part as bad that I just had replaced 6 months earlier and charged $120. I'll take the car back to the place that replaced the part and see what they say. If it turns out to be a bad or defective part, I'll amend this review to add more stars. Less

They like to upsell you here even if just have simple problem, they’ll come to you with 1300 dollars of work needed done.

BEWARE. Behind the smiles and kindness this shop is: Expensive, untrustworthy, & cause more harm than they fix. My car required about $600 in break fixes, but they attempted to quote me $5000 in work on a car that is barely worth more than that. Taking it to the dealer would have been cheaper, and upon calling around they were roughly 4x the cost of any other place. They reinstalled my tires with... More

BEWARE. Behind the smiles and kindness this shop is: Expensive, untrustworthy, & cause more harm than they fix. My car required about $600 in break fixes, but they attempted to quote me $5000 in work on a car that is barely worth more than that. Taking it to the dealer would have been cheaper, and upon calling around they were roughly 4x the cost of any other place. They reinstalled my tires with a pinched nozzle which left me stranded one day the following week with a flat tire. The window washer fluid spray has not worked ever since my visit, and refilling the fluid does not help. Even obvious oversights like replacing the emblem on the wheel or replacing each of the air stem caps on my tires they neglected to do, which scares me to think about what they forget to do under the hood and out of sight. Less

Have always loved the feel of family and their prices are pretty much standard. If you need to leave your vehicle for a few days Chapman Auto will pay for a rental car

This place is the best for pricing and guaranteed work.

Wired me $600 to replace side mirror.

Alan was so helpful!

Posted a poor review after my first experience below. Owner contacted me and Alan and team repaired the leak and stood behind their work. I appreciate the service and will again come back. I can not modify the previous review so I am creating another. Michael

Great shop with great service. I came for a smog check on Saturday morning and they took care of it right away. Alan was friendly and helpful. I would definitely go back again.

Cheaper than the dealer and Frank is a nice guy.

So far 1 star. Brought car in for oil change and to fix a small oil leak. $350 later, oil leak worse than when I brought it in. We’ll see on Monday if they stand by their work. M

Costumer service.

Let me quickly set the scene. Me, my wife, and 2-year-old daughter take a spontaneous Saturday trip to Disneyland, leaving from Las Vegas. We don't pack a thing and head out. After a wonderful day, we see fireworks, gas up, and head home. With 5 lanes of dense traffic backed up for miles on the 91, my clutch goes out, and things get bad. I call several toe truck companies before one says, "Hey ma... More

Let me quickly set the scene. Me, my wife, and 2-year-old daughter take a spontaneous Saturday trip to Disneyland, leaving from Las Vegas. We don't pack a thing and head out. After a wonderful day, we see fireworks, gas up, and head home. With 5 lanes of dense traffic backed up for miles on the 91, my clutch goes out, and things get bad. I call several toe truck companies before one says, "Hey man, you need to call 911, like now." CHP arrives, shutting down the highway, and uses their car to push mine to the side. An interesting tow truck driver and a Best Western later, I drop my car off at Chapman's gate. Now it's Sunday, and Chapman's is closed. I reach out the owner on Yelp, and he responds right away, saying, "I will get you taken care of first thing Monday morning." After another day at Disneyland, and another hotel room, I get to Chapman's bright and early. I talk to Joe, who says he will check things out and see what we can do. I can tell Joe is a compassionate man who actually cares about getting my family home. Unfortunately, it's not a simple fix. It's going to take an entire clutch replacement which is usually a day and a half job. Joe hustles up and calls around for all the parts and luckily is able to find them. He says he will get me out the same day. A major relief. Fun fact, Lyft and Uber, don't have car seats anywhere other than New York. We spend the day walking the streets of Orange and catch a movie. At 4pm, Joe calls to let me know they are buttoning things up and I should head down. We sit around a while and meet another interesting character, Frank, who keeps things light and lively while we wait. Unfortunately, one of the parts is bad out of the box. We will have to stay another night. Frank offers to pay for our room and says they will get the part first thing in the morning. Best case scenario we are on the road by 10am, worst case, 3pm. I appreciate the blunt honesty throughout. At 8am the next day, I get a call saying my car is ready to go. Joe and James, spent the entire night, until 9pm, taking my car back apart so they could get things done early in the morning and get my family on the road. It was James birthday to boot, and he spent it at work, helping me. That's the real deal. I won't forget it. Big thanks to Joe, James, and Frank for taking care of me and going the extra mile. After four days in the same clothes and 15+ miles pushing a stroller around the streets of Orange, finally getting home is an indescribable feeling that I still may not have if it wasn't for these men. Less

I won't go into details, but I have a couple of cars fixed by these guys. They are nice guys no doubt, but like other people have said they replace so much stuff that does not need to be replaced and charge ALOT of money for it. And who knows if they actually fix the original problem. I recently had my entire power steering system fixed (over $1000) by them a couple months ago and now its out.... More

I won't go into details, but I have a couple of cars fixed by these guys. They are nice guys no doubt, but like other people have said they replace so much stuff that does not need to be replaced and charge ALOT of money for it. And who knows if they actually fix the original problem. I recently had my entire power steering system fixed (over $1000) by them a couple months ago and now its out...great work guys! Go somewhere else for sure! Less

Too bad I can't give 0 stars. Let me start by saying they are either Ignorant or just crooks. I took my truck in for a squeak from the belt. After they did the "full inspection" they gave me an estimate for over 5 grand. Since it was there, I said ok to 2 of the lesser priced items. The squeak came back, Took it back and was told it could be the rockers and might have to do "exploratory surgery".... More

Too bad I can't give 0 stars. Let me start by saying they are either Ignorant or just crooks. I took my truck in for a squeak from the belt. After they did the "full inspection" they gave me an estimate for over 5 grand. Since it was there, I said ok to 2 of the lesser priced items. The squeak came back, Took it back and was told it could be the rockers and might have to do "exploratory surgery". God only know how much they would have charged. Took it somewhere else & it was a water pump leaking onto the belt. New gasket was all that was needed. Their costs are about double of what they should be. Please go somewhere else. Less

Friendly employees and fast service...

They were pretty good with their pricing. I had to have some major repairs done and everything seems to be holding up a month later. And last but not least, they were honest. Thank you Chapman Auto for that alone.

I've been bringing my car here for about 3 years the staff are wonderful they get the work done and are fair with the prices

friendly and honest

They are worse than a chop shop. I held on for a long time thinking they were taking care of me. The only thing they were taking was my money.... and lots of it. Don't let them claim your brake fluid tested out of range, or that they can fix and resmog same day. It's a total scam!

Solid service - quick and easy. I felt comfortable with charges because they sent detailed explanation and pictures on what they were working. Wesley and Alan were great!

$900 + 2 weeks + a part I didn't need = nothing but Hot Air /// Some facts: My A/C was 'pulsing' on and off (* cooling no more than 2-3 minutes at a time), incapable of bringing down the temp in my car cabin any further than near ambient (particularly during very hot days). I purchased a Groupon for an A/C system inspection and refill (if need be) at Chapman Auto Repair. After approx. 20 minutes... More

$900 + 2 weeks + a part I didn't need = nothing but Hot Air /// Some facts: My A/C was 'pulsing' on and off (* cooling no more than 2-3 minutes at a time), incapable of bringing down the temp in my car cabin any further than near ambient (particularly during very hot days). I purchased a Groupon for an A/C system inspection and refill (if need be) at Chapman Auto Repair. After approx. 20 minutes, a member of the service team explained that he'd performed an A/C system leak check, charged the system with refrigerant "which was low" and insisted that a heating/cooling valve component needed to be replaced. 1 week later, I paid $850 (on top of the $50 Groupon), took receipt of my car and within the span of a weekend, my A/C began pulsing and then didn't work at all = nothing but hot air (* at any setting, having run 20+ minute tests on every possible setting with an outside temp of 100+F). I brought my car back, explained my concerns and Chapman agreed to take a look. Another week later, soon after speaking with a member of the Chapman front office - a conversation wherein it was suggested that I might not know what I'm talking about/there can't possibly be any merit to my claim (* I'm a university educated chemist, with a background in car tuning, construction, computer repair, new products development, woodworking...and chemistry), my car was delivered to me, idling, with the A/C on full and the lowest temperature setting, blowing nothing but HOT AIR!? Frustrated and told earlier that the team at Chapman felt certain that my car was repaired. I drove away, and drove straight to a mechanic with whom I worked with before. I cannot possibly state how surreal it was to receive my car in just as bad, if not worse, a condition as it was when I brought it in (2 weeks prior), with zero acknowledgment nor desire on the part of Chapman to get to the bottom of my cooling concerns. Note: I truly beg anyone at Chapman... I beg you to refute any of the above as being anything but the facts. At shop #2, the expert mechanic checked the A/C, explained to me that the refrigerant was near empyt, charged the system and performed a thorough leak check (including a UV light scan of any and all joints, junctions, known leak points throughtout the engine bay). Having found no sign of leaks whatsoever, he charged me $30 for the refrigerant and insisted that I drive the car for a week+ and report back. 3 weeks later, he checked the system again finding zero refrigerant lost, no leaks and the A/C working perfectly = comes on quickly (within seconds) and cools rapidly (despite the outside temp) aka. a fully functioning A/C. So what happened at Chapman? I'll honestly never know. Did they bother to fully charge the system? I can't say. Is their A/C diagnostic device broken? I have no idea. Was there a leak that somehow, miraculously repaired itself? It's unlikely. Did Chapman charge me $900 and deliver a car with an A/C system that inarguably didn't work (ex. hot air when delivered, empty refrigerant confirmed by second shop)? Yes, absolutely yes (and PLEASE Chapman, try to tell me I'm wrong. I would love to hear your input). P.S. I gave a tip to the second shop because of his absolute honesty, his desire to do right by his customers (he never once questioned my claims) and because his repair ACTUALLY WORKED - crazy, I know! Less

I came in as a walk in for a smog check and i was glad I choose this shop. I was taken care of by Alan who was extremely helpful and courtesy. In a matter of minutes my vehicle was being inspected. Also I was with my 6 year old daughter and as soon as the team seen here they were filling up a balloon. Needless to say she was happy with that. The icing on the cake was when Alan handed me a voucher... More

I came in as a walk in for a smog check and i was glad I choose this shop. I was taken care of by Alan who was extremely helpful and courtesy. In a matter of minutes my vehicle was being inspected. Also I was with my 6 year old daughter and as soon as the team seen here they were filling up a balloon. Needless to say she was happy with that. The icing on the cake was when Alan handed me a voucher for a free car wash, now that made my day. All in all I had a great experience and would recommend this shop to anyone who is looking to get their business done right and in a flash. Less

We tried to visit here to get an alignment for our car after getting new tires. We were told they are too busy and they asked us to set an appointment. They offered a specific time 2 days later. We paid for the expected service and left. Came back at the time they asked and they said they are too busy to do the work. Perhaps we could come back another day. WHAT? And what would happen then?... More

We tried to visit here to get an alignment for our car after getting new tires. We were told they are too busy and they asked us to set an appointment. They offered a specific time 2 days later. We paid for the expected service and left. Came back at the time they asked and they said they are too busy to do the work. Perhaps we could come back another day. WHAT? And what would happen then? They would look to see IF they could do it at that time. So what good is an appointment. They said they only have one lift and they have always have a waiting list of cars that need it. I asked for a refund of the money. They refused. So I had no choice but to file a fraud report with our credit card company who will charge them back and credit us that way. Can not recommend this place. They intentionally lie about appointment times and refuse to honor their own promises. We ended up visiting Big-O to get the work done and they did it immediatly and at a cheaper price than Chapman wanted even after using their $40 off coupon we got from America's Tire. --Additional info, next day-- The same representative that we dealt with at the time saw our review and called us on the phone to argue his point. Having the employee involved call the customer to continue the argument is not a very good thing to do. In their favor, a person identifying himself as the owner reached out to us and expressed regret at what transpired and assured us this is not what they want to see happen. He offered to refund the amount immediately, something his employee would not do. We returned the next day and received a check for the refund, but not until the employee from yesterday made a snide remark asking if we are going to remove the negative review. He was told that we will edit the review adding this resolution. Holding the check while asking that question and awaiting a reply felt like he was debating not giving us the check unless we agreed to remove the negative review. In the end, We have upped the star rating from 1 to 3 based ONLY on the owners quick and appropriate response. Less

A great family own repair shop. They provide excellent service. They keep you updated on the repairs. Joe was a great help

THEY LOST MY INFORMATION AND THEN BROKE MY OIL CAP, I DIDN'T DISCOVER THE PROBLEM UNTIL I HAD TO CALL AAA FOR A SERVICE CALL. I TOLD THEM MY CAR WHICH IS NEWER HAD BEEN RUNNING ROUGH, SUDDENLY THEY TREAT ME LIKE I'M A BANK WITH AN ENDLESS FLOW OF MONEY. NO! NO! NO! I WILL NEVER TRUST THEM OR GO BACK. THIS HAPPENED LAST YEAR, THEY HAD ME APPLY FOR CREDIT!! I TRUSTED UNTIL NOW, THEY TAKE YOUR MONE... More

THEY LOST MY INFORMATION AND THEN BROKE MY OIL CAP, I DIDN'T DISCOVER THE PROBLEM UNTIL I HAD TO CALL AAA FOR A SERVICE CALL. I TOLD THEM MY CAR WHICH IS NEWER HAD BEEN RUNNING ROUGH, SUDDENLY THEY TREAT ME LIKE I'M A BANK WITH AN ENDLESS FLOW OF MONEY. NO! NO! NO! I WILL NEVER TRUST THEM OR GO BACK. THIS HAPPENED LAST YEAR, THEY HAD ME APPLY FOR CREDIT!! I TRUSTED UNTIL NOW, THEY TAKE YOUR MONEY AND DO NOTHING. Less

Friendly staff and professional place but overpriced. $140 for a wheel alignment.

So so .... over priced even for a car repair shop ...

Fair and honest work. These guys have now rebuilt a transmission on my Ford F150 as well as replaced both motor mounts. I've had them do tune ups and oil changes as well. They are always up front about the costs and Alan and the staff's communication is excellent. Is it the cheapest shop in town, no. Do they got the job done right, Yes. I highly recommend Chapman Auto.

If I could give zero stars i would Please be aware --- be very aware My car was towed, they checked it out and I was told the following" I need to replace: water pump, thermostat, radiator hose top and bottom, and a belt = $1,600. I told them no deal and picked up my car. Took my car to my regular mechanic and I was told the following: "That place is a rip off. The only thing you needed is a ne... More

If I could give zero stars i would Please be aware --- be very aware My car was towed, they checked it out and I was told the following" I need to replace: water pump, thermostat, radiator hose top and bottom, and a belt = $1,600. I told them no deal and picked up my car. Took my car to my regular mechanic and I was told the following: "That place is a rip off. The only thing you needed is a new clamp as the one on the radiator hose is defective". The clamp was replaced and my car has been fine ever since - in Total I spent $0.00. No, my mechanic does not believe in patch work. I use my car for work, so whatever I need to pay to have it repaired ....I would pa. I will be honest, after their quote, i was worried that I would need to come out of pocket for at least $1,000 once i took it to my mechanic I took my car there as it was recommended, but I was told, "they are expensive". The night before as I was driving home, I noticed that my engine warning light was on and the thermostat needle was reading hot. The car did not overheat. I also heard some squeaking and screeching which indicated a belt was wet. the belt can only be wet from a leak. However, I did not notice any leakage. My radiator reservoir had no antifreeze and it took 3.5 bottles of arrowhead water. Definitely, something was wrong, but with my limited knowledge about auto repair - I figured, i would leave it to the experts. Not knowing that the experts were expert ripoffs. They give you a line of credit (that's how they get you). I'm not foolish, I priced all the parts they listed - $650 which means $950 was labor costs. I informed the person that recommended me , and trust after she pays what she owes.... she will never return. I won't ever go to them again, nor will I ever recommend them to anyone. They didn't count on me knowing as much as I know about my car. I have been driving the same model car for 18 years (not the same car) and within that time I have gained some knowledge. The only plus, since I dropped my friend's name , they did not charge me 89.99 to inspect the problem. LOL --- most likely because they knew that i would be back starting trouble to get a refund for misleading me and wanting me to give them $1,600 in exchange for a hose clamp. I'm waiting for them to read this review and contact me so I can give them $1,600 worth of curse words. Know your car, don;t be desperate, give AAA plus so you can tow your car past 7 miles. AAA is $75 for the year and you can tow up to 100 miles --- well worth it ! Beware .... Be very Aware... DO NOT TAKE YOUR CAR THERE.... you have been warned. If you gon there and get ripped off ...you cannot say," I didn't know". The "good reviews" are from people who didn't know any better. Their car was repaired because they were desperate and figured what they paid was a good deal. You tell me ...who got the better deal.... $1,600 would have put my car back on the road, but so did a clamp that cost a buck and change. All the parts that they requested to be repaired were in good working condition...considering I replaced the radiator one year ago, and my engine was replaced 45 days ago. So, if there were any issues my mechanic would have caught it. In my model car, everything is so cramped that in order to get to the defective part, the surrounding parts require removal. Please whenever anyone replaces parts on your car --- Be sure to get the old parts back as that is one indication that at least the part was changed out and not patched up and put back in. That includes oil filters. Some mechanics will rise off the filter to get all the dust and dirty off then put in the same filter, although you were charged for a new one. Take heed and scroll down to read a review from 2 months ago and another from 7 months ago - they both said the same thing as i just said about being over-priced and not needing to change out working parts . Less

Great service! Friendly people who actually care.

I went there and I waited literally almost 10 minutes and no one tried to attend me wow and all I need was for my tire to be looked at I had to drive to my cars dealership to fix this little problem with 8psi on my tire thanks for wasting my time and risking myself being stranded

So far GREAT telephone courtesy with JOHN. Car going in today, will post again:)

I recently relocated to Orange from Philadelphia, PA, and rebuilding my network of "go-tos" is stressful to say the least. After bad experiences at the large, dealerships in the area, I was relieved and thankful to have found the folks at Chapman Auto Repair. They are efficient, organized, honest, and go out of their way to provide excellent customer service.

This place rocks! I initially called in & received a very reasonable quote by the owner John He was friendly & had a great personality. Very upbeat. When I arrived the service I received was outstanding. I was in & out quickly. I plan on returning for any future car problems.

This was my first time going to Chapman Auto Repair. They were recommended to me so I decided to take my care there for an oil change. The experience was great. The staff is amazingly friendly and professional. I was assisted by Rene, both over the phone and in person. He was great to work with. The waiting area is clean and inviting. I look forward to paying them another visit when the time come... More

This was my first time going to Chapman Auto Repair. They were recommended to me so I decided to take my care there for an oil change. The experience was great. The staff is amazingly friendly and professional. I was assisted by Rene, both over the phone and in person. He was great to work with. The waiting area is clean and inviting. I look forward to paying them another visit when the time comes for my car's next oil change. Keep up the great work and service. Less

The people of Chapman auto are Great,my car broke down yesterday and the were able to get it done in the same day,now that is great service.

i had the best experience at Chapman Auto Repair of Orange, I had my oil change and filter, they did a awesome job!!! I highly re comment this place very friendly people and excellent price, their place is very clean, and they wash my car..They have always popcorn coffee, and something to drink and most important wi-fi I was able to finish my work while waiting for my car. John and he's team ... More

i had the best experience at Chapman Auto Repair of Orange, I had my oil change and filter, they did a awesome job!!! I highly re comment this place very friendly people and excellent price, their place is very clean, and they wash my car..They have always popcorn coffee, and something to drink and most important wi-fi I was able to finish my work while waiting for my car. John and he's team our the best of the best.. THANK YOU FOR DOING A GREAT JOB ON MY CAR AS AWAYS... Less

I went to Chapman Auto Repair of Orange for the first time for a smog check and I was impressed with the quality of service. Very friendly people and quick service. The waiting room is very nice and clean. I would recommend this place to everybody.

A wonderful place where the people really care about you and your repairs, the mechanic showed me every detail of what needed to be done and explained it in detail. I will be back again next weekend for my final repairs and they are getting me a car so I won't be without a vehicle for the day.....absolutely awesome.

Very happy I found Chapman Auto Repair! Efficient, on time with my appointment. Staff very friendly and made me feel comfortable. Clean, comfortable waiting room - with popcorn! I went for a smog check, but I was so impressed I will bring all my future auto repair needs to Chapman Auto Repair. My second visit to Chapman yesterday for oil change. They caught a broken motor mount which I also... More

Very happy I found Chapman Auto Repair! Efficient, on time with my appointment. Staff very friendly and made me feel comfortable. Clean, comfortable waiting room - with popcorn! I went for a smog check, but I was so impressed I will bring all my future auto repair needs to Chapman Auto Repair. My second visit to Chapman yesterday for oil change. They caught a broken motor mount which I also had replaced. When I picked my car up it was cleaned inside and out - even the tires were gleaming! Love this place! Less

Great service, good communication about status, Great follow-up.

Excellent service, nice knowledgeable folks that were efficient and finished on time! I'll be back for more.

Great place to take your car in for a quick smog check!

These guys never test on obd scanner which would then show system reset.need a retest.mistake on their part but still would play you out to pay retest said the machine ran twice,...really..?I realize now most place gives free retest . they got me twice.and worst part was that they act like its your fault. They act nice and deceived and get ya .Bussiness as usual.good luck to all , even with thei... More

These guys never test on obd scanner which would then show system reset.need a retest.mistake on their part but still would play you out to pay retest said the machine ran twice,...really..?I realize now most place gives free retest . they got me twice.and worst part was that they act like its your fault. They act nice and deceived and get ya .Bussiness as usual.good luck to all , even with their coupon .most places is 29.99 pass or free retest.unlike some places I know.and most other place would happily retest pass or don't pay as advertise all over.lesson learned. I would never recommend this place .so much other reputable smog @ lower price without coupons anyway. Just google it. Less

Honest, Knowledgeable, and fair prices. Dropped off my car in the morning and they drove me to work. called me with status updates and even picked me up after work. I even got a free car wash to top it all off. Will definitely be returning here in the future.

I went to Chapman Auto Repair for a smog certificate. What a special place. They are like no other auto repair shop. Work was completed in half the time estimated. Waiting room gets five stars. What waiting room do you know has cold water bottles, popcorn, and Amazon Alexa so you can request music or control the volume? The staff was friendly. While I was waiting there were other customer ... More

I went to Chapman Auto Repair for a smog certificate. What a special place. They are like no other auto repair shop. Work was completed in half the time estimated. Waiting room gets five stars. What waiting room do you know has cold water bottles, popcorn, and Amazon Alexa so you can request music or control the volume? The staff was friendly. While I was waiting there were other customer saying the same thing--this is the best auto repair place ever. Support local businesses and get great service--go to Chapman Auto Repair. Less

The value you get here is way better than the money you'll spend. My car really sucks but the staff has been able to help me keep it running smoothly. Chapman Auto Repair is a true life saver!

Just had my car worked on at this shop. They absolutely knocked it out of the ballpark! I just had a minor job done and even though I spent 1/10th of what I have spent at other shops, Chapman Auto Repair and the staff totally made me feel like a VIP. From the way the answer their phone (First impressions DO make a huge difference) to the time you leave, they are courteous, professional and frie... More

Just had my car worked on at this shop. They absolutely knocked it out of the ballpark! I just had a minor job done and even though I spent 1/10th of what I have spent at other shops, Chapman Auto Repair and the staff totally made me feel like a VIP. From the way the answer their phone (First impressions DO make a huge difference) to the time you leave, they are courteous, professional and friendly. The value I received was by far greater than the money I spent. That is not something I often say when I have my car worked on. Kudos in particular to Joseph who was my service advisor, and John- the big Kahuna, whom I also spoke with for making this a great experience at the auto repair shop. I will definitely be coming to you in the future for my auto repair needs. Less

Brought my car in for a smog test. Very impressed with everyone I met working there. The waiting area was very comfortable. Planning on coming back for other car services.

Brought my 2015 Lexus rx350 f sport for an oilchange and tire rotation. Great Service, Joe was super friendly. They gave me vouchers for a car wash aswell!

By far one of the best, most honest and friendly repair shops I have ever been to! Working in the auto industry I visit repair shops all over the country and have done so for approximately five years. Let me tell you, Chapman Auto Repair is top notch! This is the only place I will take my vehicles to!

Another wonderful experience at Chapman Auto Repair. My air conditioner broke so popped in without an appointment. They couldn't have made it easier. From the knowledgeable, courteous Customer Service Reps, the ride to the car rental and updates throughout the day. Oh yea, and they even took it to get washed before I picked it up. Less expensive than the dealer, quality work and SO much eas... More

Another wonderful experience at Chapman Auto Repair. My air conditioner broke so popped in without an appointment. They couldn't have made it easier. From the knowledgeable, courteous Customer Service Reps, the ride to the car rental and updates throughout the day. Oh yea, and they even took it to get washed before I picked it up. Less expensive than the dealer, quality work and SO much easier! Less

Awesome and very professional service. Great job!

Needed a smog test for DMV. I was in & out within 15 minutes or so this morning after being warmly greeted by several staff, offered coffee, water & popcorn & a passing smog test. Hometown feel, but very professional. I'll be back!

Clearly these guys operate the best auto shop in Orange County. Dependable, friendly and knowledgeable.

they answer any questions related to car problems patiently, I appreciated that.

Honest friendly people, a joy to deal with.

Had a coupon from Verizon for 50% of smog and the auto shop was fast and very professional. Lobby was spotless and relaxing. Highly recommend and will return next time I need my autos serviced.

If it were possible to give zero stars, I wouldn't hesitate for a second to give them that. The front office staff are super friendly when it comes to welcoming you, but the service is over priced. They told me that they were going to charge me a certain price over the phone, but once I arrived to pick up my car the price was $69 more than established. I was told I was going to be charged $2,618 ... More

If it were possible to give zero stars, I wouldn't hesitate for a second to give them that. The front office staff are super friendly when it comes to welcoming you, but the service is over priced. They told me that they were going to charge me a certain price over the phone, but once I arrived to pick up my car the price was $69 more than established. I was told I was going to be charged $2,618 but ended up paying $2,679 of who knows what, which was not clear on my receipt either. That's not the worst. When I went to pick up my car, they hadn't done what they said they were going to do. They were supposed to change a radiator hose and take out all the dirty antifreeze and oil residue that was in the system because it was muddy dirty. Once I received my car back they claimed to have done all the work and charged me for it. When I got home, I opened the hood of my car to check all that they had done. I checked all the fluids, where the antifreeze goes was still the same brownish mud that initially I had taken my car for. So, I called them to ask about it and they told me to take my truck back and once I was there the technician told me that the car was going to be ok and I only needed to drive a little more. They claimed to have flushed the system twice, but it was clear they had not done so because it looked the exact same way before and after the "check." They started flushing the system again and they placed new antifreeze and the truck was finally ok, which means that they didn't do it and lied about it. That makes you wonder if they really perform the services that they charge you for. I would not recommend this place to anyone and if you decide to take your car there, you have to know about cars because they will take advantage of you. Less

Good techs. good staffs. I like there work. I have been coming here for more than 10 years. never have any problems.

I like the way they fix cars. good skills to find the real problems, and the repair estimate is up-front and reasonable. most of all, the job is done right in the first time.

Great service. Great attitudes. Great mechanics! Fast. Efficient. Competent workmanship. Fair pricing. Respectful of your time. Can't beat it!

From a cheerful hello and introduction to everyone in the office to courtesy shuttle to my office and eventually picking my car up, repaired as promised, this place is a wonderful place to have your car fixed. I highly recommend them.

They were very nice on the phone and in person. They offered coffee and had a clean welcoming place. Their service was fast and efficient. Fairly priced, they gave me a vpucher for a free car wash, I will definitely go back and will recommend.

Went there for a first time smog check, I was nervous and didn't know what to expect, but their team was so friendly and fast and went out of there way to make sure I had a good experience, I highly recommend!!!

I had such a great experience with Chapman Auto Repair. I have gone in fro multiple things; fixing damage, changing headlights, and oil changes. They are always so quick with their service and are super nice and friendly. I will definitely go back when I need something else fixed in my car.

Overpriced and if you do not check everything they will add on things that are unnecessary. their nice and all but will use it to get as much money as the can out of you.

These guys rock! Towed car there, was unhappy with estimate. Went to get it towed elsewhere. John asked why, I explained. Seems other Rep misquoted, or misunderstood me. John solved problem, took $25 off and finished my repair in one hour when it wasn't supposed to be done till the next morning at 10. Deal with JOHN...

Chapman Auto is the most honest and reliable mechanic I have encountered in Orange. They are helpful and always so courteous. They do not try to pressure you to get unnecessary work. They also wash your car before you pick it up.

Great experience, spot on, fast, friendly, honest, that's what I'm looking for. I would definitely recommend Chapman as a go to mechanic.

I've been exclusively servicing my vehicles here for approximately 7 years and have always received great care. John the owner is an upstanding guy who takes customer service and satisfaction very seriously. In all my years of service I've only experienced one hiccup and that was resolved with the utmost care and professionalism and for that I'm very grateful. There have been many times when I... More

I've been exclusively servicing my vehicles here for approximately 7 years and have always received great care. John the owner is an upstanding guy who takes customer service and satisfaction very seriously. In all my years of service I've only experienced one hiccup and that was resolved with the utmost care and professionalism and for that I'm very grateful. There have been many times when I've been told that a repair is not warranted and have been able to save money on repairs. In all, I've been pleased with the level of service that I've received and truly feel that they've kept us safely on the road. One of the best things for me has been their willingness to pick-up or drop-off not just me but my car, as single person, that service in itself is fantastic. They have even picked my car up from my job and repaired it while I've worked! I HIGHLY recommend this shop! Less

I work in town and got off at 7am. These guys were open so I gave them a call about getting a smog check. The tech was coming in at 8am. Super friendly on the phone and when I showed up, EVERYONE greeted me with a friendly smile. As other customers were coming in, they received the same friendly hello. The lobby has WiFi if you need it and coffee was available. And, the place was very clean and c... More

I work in town and got off at 7am. These guys were open so I gave them a call about getting a smog check. The tech was coming in at 8am. Super friendly on the phone and when I showed up, EVERYONE greeted me with a friendly smile. As other customers were coming in, they received the same friendly hello. The lobby has WiFi if you need it and coffee was available. And, the place was very clean and comfortable. I wish them continuing success and I know they'll be around for many more years to come because of the formula they're following. Thanks again guys!!! Less

CHAPMAN AUTO REPAIR OF ORANGE is the name to remember whenever you need any kind of work done to your car. Believe it or not, their company’s slogan is “Thank you for calling the HAPPIEST place on earth, how can we help you today?” At first I thought to myself that an Auto Repair place is like any other places and how can the company got Voted as the BEST of ORANGE for customer’s service and al... More

CHAPMAN AUTO REPAIR OF ORANGE is the name to remember whenever you need any kind of work done to your car. Believe it or not, their company’s slogan is “Thank you for calling the HAPPIEST place on earth, how can we help you today?” At first I thought to myself that an Auto Repair place is like any other places and how can the company got Voted as the BEST of ORANGE for customer’s service and also Guarantee all of their repairs on PARTS and LABORS for LIFE. Is that possible? Is there such a place???? I then venture out to really find out if this place is real or are they just another advertisement scam like we all have seen, used to, and accustomed to receiving when it comes to dealing with auto repair companies. After the worst possible experience I had with Lexus of Westminster, I have decided to give Chapman Auto Repair of Orange a try. I found them online like most of us and believe me if you googled the company’s name you will be at ease after reading all the good comments left of this company. From the first time talking to them until I left with my car LS 460 Lexus, I felt relieved for bringing my car here and to give them a try. My Lexus needs a new starter and Lexus of Westminster quoted me the price of little over $2,200.00 to fix including the Diagnosis fees of $189.00 just to find out what the actual problem. It took them 4 days later from the day of leaving my car to receiving a call back from them informing me my starter is the problem. After the consultant Lance quoted me of the price $2,200 to fix the starter I confirmed with him once again about the warranty for their work and I was told of 12 months warranty on parts and labor and this is for replacing a “RE-MANUFACTURER” starter, not a brand new one. I guess after 12 months and if the starter decided not to work again I will be out of another $2,200 for another starter. With Chapman Auto Repair of Orange, the business is owned by John Pascal. It is a family owned business and almost everyone who lives in Orange County knows who they are not because they are a big operator in the Auto Repairs space but most people know them through referral of friends, coworkers, or family members. Don’t be fooled by taking your vehicle to the dealers as I thought my car will be safe with them when I pay higher prices. This misconception is so wrong especially with Lexus of Westminster where their quoted prices of $2,200 to replace a starter, I got the exact same service from Chapman Auto Repair of Orange for $1,326.00 with LIFETIME WARRANTY ON PARTS & LABORS. Yes, you heard that right, my starter is warrantied for life on parts and labors so I never have to replace another starter again. John’s company also paid to have my car detailed all of inside, washed on the outside plus as complimentary he gave me a free oil change just to give them a try. Now I am hook with their services and if I have to add up all of their combined services the cost of replacing my starter with them will be around $1,200.00 not counting the LIFETIME WARRANTY ON PARTS AND LABOR. In many cases you have to pay extra for this type of insurance but with John’s company he told me that he uses great quality parts therefore he doesn’t mind giving lifetime warranty for the peace of mind to all of his customers. What really melt my heart and felt warm about John and his staffs (Wesley, Joseph Robles, and Alan) is while I was there waiting for my car to be worked on, a homeless person walked in and was extremely apologetic by asking John if he could use the bathroom and not only John graciously agreed but also ask that the homeless person take with him some popcorn and a bottle of water with him after. John did it with a smile instead of pushing him away. I just wanted to take this opportunity to thank John Pascal (the owner), Joseph and Alan who helped signed me in, and Wesley who drove me to get a car rental while my car was worked on. By proving this story is true I wanted to give my name and Michael T. Diep. I am the inventor of Emery Cat Board. Less

Great Experience with Joe and his team. Will definitely be back!

My experience at Chapman Auto Repair was great. I am a small Car Dealership in the area, and was looking for a good, knowledgeable mechanic, with reasonable prices. I was tired of going with the super cheap mechanic and having to fix things more than once, and costing me more in the long run. I read a lot of positive reviews for Chapman Auto Repair, and decided to give them a try. Before I took m... More

My experience at Chapman Auto Repair was great. I am a small Car Dealership in the area, and was looking for a good, knowledgeable mechanic, with reasonable prices. I was tired of going with the super cheap mechanic and having to fix things more than once, and costing me more in the long run. I read a lot of positive reviews for Chapman Auto Repair, and decided to give them a try. Before I took my first vehicle to them, I took it to Mazda for a diagnostic. I then took it to both mechanics I normally work with. They both gave me different recommendations (both were wrong). I then took it to Chapman Auto Repair who gave me the exact same diagnostic that Mazda did - at a fraction of the price. Not super cheap, but accurate, which is extremely valuable to my business. Less

went to Chapman auto as a recommendation from my brother and he was right! I highly recommended to anybody looking for great mechanics and amazing customer service!

Courteous and friendly service is expected at any business and was received at Chapman Auto Repair. A bit reluctant, I called first and came in on a Saturday without an appointment. I had an oil leak and was very concerned about the issue and how much it was going to cost. My car is less than 5 years old and I hoped it was nothing serious. It was repaired by the end of the day and with the first ... More

Courteous and friendly service is expected at any business and was received at Chapman Auto Repair. A bit reluctant, I called first and came in on a Saturday without an appointment. I had an oil leak and was very concerned about the issue and how much it was going to cost. My car is less than 5 years old and I hoped it was nothing serious. It was repaired by the end of the day and with the first time customer discount, diagnostic included,it was reasonable. Timely repairs, a reasonable price, courteous service, free shuttle, and issue resolved. This made my day. Less

Very friendly staff. Professional. Cares about your car. Price reasonable. Recommended

Fantastic! These folks are trustworthy and very accommodating. I will not take my vehicles anywhere else, even for a simple oil change!

I relly recommend this repair shop, as a customer I had a pleasant experience they are very friendly. thanks chapman auto repair of orange muchas gracias john.

I was looking for an alternative to the Jeep dealership in Tustin, and found this place! I'm glad I found them, and will continue taking my Jeep there for tuneups and service. Joe, the manager, was very helpful and friendly. I would recommend them to any fellow student, or anyone for that matter. You won't get ripped off, and they won't treat you disrespectfully.

This was the friendliest auto shop I have ever been into. I just got the feeling right off the back that you could trust them. This place will definitely be my new go-to mechanic.

There is a 1st for everything and I can honestly say I trust Chapman Auto Repair in Orange. A trustworthy auto repair location is hard to find and with a aging car I'm excited to find a business that doesn't need to know my banking balance to do a repair or diagnosis on my car. Thank you

Only once before have I found a mechanic that I can trust like Chapman Car Care. That mechanic retired years ago. We've had a number of opportunities to use them and they have always been fair and honest. They also have incredible customer service. I would refer anybody to these folks. Don't look at the negative reviews posted here. They have absolutely nothing to do with their service and co... More

Only once before have I found a mechanic that I can trust like Chapman Car Care. That mechanic retired years ago. We've had a number of opportunities to use them and they have always been fair and honest. They also have incredible customer service. I would refer anybody to these folks. Don't look at the negative reviews posted here. They have absolutely nothing to do with their service and competency. Less

I love this place. I know nothing about cars, but the staff always take the time break down the repairs in a way that I understand. I can always make an appointment quickly, the service is honest, the employees are always upbeat and friendly, and the cost is reasonable.

It is no coincidence that the Lion's Share of these reviews are mostly 4+ & 5 Stars~! As it is our human nature to be more likely to complain about something than to praise a positive experience...you can take the negative & very few comments with a grain of salt. Truth is that John & his mechanic are Class-A folks with a Class-A operation.

As a female with not a lot of knowledge when it comes to cars, I was already feeling unsure about going into a new "Auto Repair Shop". I thought to myself however, no matter what, you will eventually need to get some repairs done and the dealership will always be much higher in cost than a family-owned business. So I went ahead and scheduled an appointment with Chapman Auto Repair. As soon as I... More

As a female with not a lot of knowledge when it comes to cars, I was already feeling unsure about going into a new "Auto Repair Shop". I thought to myself however, no matter what, you will eventually need to get some repairs done and the dealership will always be much higher in cost than a family-owned business. So I went ahead and scheduled an appointment with Chapman Auto Repair. As soon as I walked in, I was completely impressed by not only the cleanliness of the facility, there were snacks, waters in a fridge and I was greeted with the most positive attitude -- it felt so genuine! It wasn't just one staff member, I was greeted by 3-4 including some of the mechanics that were coming in and out of the main office. I immediately felt at ease and welcomed. Fortunately for me, I work right down the street so I was able to drop my car off at lunch, and get a ride to work and back to Chapman Auto Repair with the free shuttle service! I returned to Chapman Auto Repair to see a list of items that my car would need to run smoother. Even though I was budgeted for a few of those expenses, Chapman Auto Repair did not push me, they did not "sell me", they did set me up with a priority plan to fulfill all the line items over time and feeling confident that my car will run as smooth as it's able. It felt like it was a family friend genuinely trying to help me get my car up-to-par. Overall, my experience was very pleasant. I was so pleased that I went back for a follow-up maintenance service several months later when it was time. At that point, I was able to expense another line item on the plan. I would highly recommend to anyone who needs work done for their car. Chapman Auto Repair is warm, family-friendly, positive, they remember your name, and ultimately they look out for YOU and your car! Thank you Chapman Auto Repair! Less

Car issues just plain stink. Love the fact I can trust Chapman Auto Repair with our vehicles...They take the stink out and replace if with joy! By far the best full service auto repair I have encountered thru my many years of driving!

I'm the father of two young ladies attending Chapman University and they both have their cars with them. Recently, one of their cars had a small problem and Chapman Car Care immediately took us in and treated us like family. We left the car with them and I headed back home, a thousand miles away. I was a little nervous, at first, as I couldn't be there to take care of things directly, but no worr... More

I'm the father of two young ladies attending Chapman University and they both have their cars with them. Recently, one of their cars had a small problem and Chapman Car Care immediately took us in and treated us like family. We left the car with them and I headed back home, a thousand miles away. I was a little nervous, at first, as I couldn't be there to take care of things directly, but no worries--the guys at Chapman Car Care took pictures of everything they found, sent them to me, and helped me to prioritize what needed to be done NOW and what could wait. They got all of the work done in a very timely manner (and as promised!) and even had shuttle service! I can't say enough good about this place and am reassured that I have a place that I can TRUST to take care of my girls' cars--THANKS CCC! :-) Less

Awesome bunch of people. I blew out the engine and cooling system in my BMW Roadster. They essentially re-built the front end of the car in about 2 weeks and had be back up and running like new. Would not take my car any where else from now on.

I took my car in thinking I needed a clutch replacement. They gave a reasonable estimate ($1100) and told me they could probably finish it by the end of the day, give me a ride to work after I dropped it off and would pick me up again to pick it up. They also said if it was not completed they would give me a complimentary rental car. After a couple hours they call me and let me know I didn't nee... More

I took my car in thinking I needed a clutch replacement. They gave a reasonable estimate ($1100) and told me they could probably finish it by the end of the day, give me a ride to work after I dropped it off and would pick me up again to pick it up. They also said if it was not completed they would give me a complimentary rental car. After a couple hours they call me and let me know I didn't need a clutch replacement, only a minor repair ($127). I know if I had gone to most places they would have charged me the other amount and not done the real work. I was impressed. Plus, my car was washed when I picked it up. I will definitely be back. Less

I will give Chapman Car Care five stars because that has been my personal experience with them as a first time customer so far. I had a lot of repairs that needed to be done on a Saturday afternoon and John, the owner still agreed to help me, which was great! The staff were very helpful and friendly. The mechanic seemed very knowledgeable and showed me what exactly was wrong and why.

Best experience ever the guys there are so nice and make it will worth the service I was in and out and they were extremely helpful got me back to work on time from my lunch break i recommend Chapman auto repair to everyone

Came in this morning without an appointment and the guys were quick to help and very friendly. The mechanic made sure I knew everything that was going on with my vehicle. Nice change from others who just do the work and let you leave or try to get you for more money then is needed. John, the owner is very friendly and personable.

Went for an oil change and tire rotaion. I went here many years ago and liked them. Now with my new car decided to go back. They are very friendly and professional.

Took my car in for a safety inspection and was very pleased with the way my car was checked and the way I was treated. They dropped me off at a local Mall while my car was being checked, and picked me up when the inspection was completed. They washed my car and made sure I was happy with the results of their work. I found John and Chris to be very cordial and informative about matters relating to... More

Took my car in for a safety inspection and was very pleased with the way my car was checked and the way I was treated. They dropped me off at a local Mall while my car was being checked, and picked me up when the inspection was completed. They washed my car and made sure I was happy with the results of their work. I found John and Chris to be very cordial and informative about matters relating to my car and it's performance...thumb's up to these guys... Ken O'Malley Less

Great shop, nice guys.

I took my car in because I checked the level of my transmission fluid and it was over the MAXIMUM after a friend put transmission fluid in it. I ran my car in to Chapman Auto to fix the issue and I was charged $86. When I got home, I checked the level of my transmission fluid and it was still at the same level, over the MAXIMUM. They did not perform any service on my car. I was charged $86 for no... More

I took my car in because I checked the level of my transmission fluid and it was over the MAXIMUM after a friend put transmission fluid in it. I ran my car in to Chapman Auto to fix the issue and I was charged $86. When I got home, I checked the level of my transmission fluid and it was still at the same level, over the MAXIMUM. They did not perform any service on my car. I was charged $86 for nothing. Additionally, I had new brake pads put on, who knows if I even needed them, now the car doesn't stop without applying additional force to the break peddle. On another occasion, I was overcharged and I was also quoted more than $350 for a $12 dollar seal that AA charges $90 for parts and labor. When I explained that AA only charges $90 the owner explained that his employee accidently hit the wrong button on the computer for the service. That's why they were going to charge me over $350 but, I caught them. When I asked for my bills to be reviewed for other overcharges the owner, John, became nasty. He admitted that they owed me a refund, but they would not refund me because I asked them to check all my past bills/charges. I reported this to the Better Business Bureau, because none of us deserve to be scammed out of our hard earned dollars. They really need a formal investigation for all the false repairs they have been charging for AND the fraud for telling people that their cars need repairs that they don't need. This place is a scam. Look them up on yelp and you'll see other customers who CAUGHT them; giving false diagnosis, performing unauthorized repairs, overcharging and charging for services that your car doesn't need and/or that they did not even do. Less

This nice guy shenanigans if ridiculous. Took my vehicle in, didn't diagnose problem for 5 days and called my other mechanic to get opinion, and told them it's a tranny issue that they can't do it. After the back and forth , found out it was a transmission control motor, which they wanted to charge over $1000 to do. They said they would have to refurbish my old one and it was going to be a lot be... More

This nice guy shenanigans if ridiculous. Took my vehicle in, didn't diagnose problem for 5 days and called my other mechanic to get opinion, and told them it's a tranny issue that they can't do it. After the back and forth , found out it was a transmission control motor, which they wanted to charge over $1000 to do. They said they would have to refurbish my old one and it was going to be a lot because they don't make part for 1990 jeep anymore.long story short, I took it back to my good mechanic at Leons Transmission, and they found the part for my Jeep at half the cost. The part is 480 + labor. Alot different than Chapman car care, which wanted me to refurbish part since they couldn't find one, and charged twice the amount. I've worked on this jeep inside and out and was at a loss. But trust who your going to. These situations happen all the time. Less

They will get you to pay for something. They changed my oil before I called them back to give them the go ahead. I told him let me speak to my business partner and I'll call you back. I called back and said we don't need it and he claimed they were half way through the oil change even though the truck wasn't ready for 3 more hours. (How was he already in the middle of changing my oil??) Now it ge... More

They will get you to pay for something. They changed my oil before I called them back to give them the go ahead. I told him let me speak to my business partner and I'll call you back. I called back and said we don't need it and he claimed they were half way through the oil change even though the truck wasn't ready for 3 more hours. (How was he already in the middle of changing my oil??) Now it gets better. I call the dealer I purchased the truck from telling him I just paid 200 dollars for an oil change and wasn't happy that he sold me a truck that had just recently been serviced. He informed me he has documentation And it was just done 2 weeks ago! Chapman said it was low and needed changing. They just wanted to charge me 230 dollars for a miss diagnosis and an oil change I never needed. The dealer told me any honest machanic would have seen the oil filter was brand new and didn't need replacing. The guys at Chapman come across like really nice guys but at the end of the day they are very tricky sales men. I will also contact Better Business Bureau as well. Less

They were accommodating and efficient.

I was so pleasantly surprised at the level of courtesy and service provided by this crack team! I would recommend this place to anyone looking for a friendly, reliable and reasonably-priced place for car service.

We have been bringing our cars to Chapman Car Care for almost 10 years now. Their customer service, honesty, and reliability are what keep us coming back.

For me this is the place to bring my cars. The mechanics are very good, honest and experienced. I know I will be well attended. Thank you for your excellent service.

The staff here are really friendly and I feel they are honest. It is not the cheapest place to get auto repairs done, but I don't mind paying more for the best customer service and for my car being ready when they say it will be. I haven't used their complimentary shuttle, but they have offered it to me, which is really kind. They mail me coupons that I use. Their labor and parts are under a very... More

The staff here are really friendly and I feel they are honest. It is not the cheapest place to get auto repairs done, but I don't mind paying more for the best customer service and for my car being ready when they say it will be. I haven't used their complimentary shuttle, but they have offered it to me, which is really kind. They mail me coupons that I use. Their labor and parts are under a very reasonable warranty too. Out of the few times I have been here for service, my issues were fixed in an extremely timely manner; however I had to take my car back to them on three separate occasions due to bad parts that failed (a starter and a power steering pump), and for an adjustment one of the techs forgot to do (the engine was revving hard while I was parked). I might have had a bit of bad luck these three times, and they did rush to get my car done, but I did have to mention it and dock a star because of these reasons. I am glad I live close and was able to take advantage of their warranty which they honored. Less

Excellent experience. I came to Chapman Care Care to get a second opinion, and ended up getting the work done there. They were very quick, open and communicative. I loved the diagnostic report they provided, with photos and explanations of what was wrong and what needed to be done. They provided me with a list of items that were urgent, and a second list of items that could wait. The prices seeme... More

Excellent experience. I came to Chapman Care Care to get a second opinion, and ended up getting the work done there. They were very quick, open and communicative. I loved the diagnostic report they provided, with photos and explanations of what was wrong and what needed to be done. They provided me with a list of items that were urgent, and a second list of items that could wait. The prices seemed reasonable, and I really appreciated the free shuttle to and from the shop while they had my car. I'll be going back next time I need to get some work done. Less

Chapman Auto Repair has satisfactorily performed repairs on two of my cars (Ford and Lexus) for reasonable costs (defined by independent internet sources). A valve cover gasket replacement was performed by an experienced mechanic for close to half of the Dealer Quote. The customer interaction is very good and the staff's depth of experience and certification seems to be excellent. The work is p... More

Chapman Auto Repair has satisfactorily performed repairs on two of my cars (Ford and Lexus) for reasonable costs (defined by independent internet sources). A valve cover gasket replacement was performed by an experienced mechanic for close to half of the Dealer Quote. The customer interaction is very good and the staff's depth of experience and certification seems to be excellent. The work is performed promptly. Less

Very impressed!!! First the staff is very helpful and friendly. Everyone is pitching in to get things done promptly and Customers are treated as very important! Staff is also very engaging with the customers keeping us informed about our car. Everyone at Chapman Auto is also very interested in their customers as people asking questions about our day making us feel cared about. Definitely will b... More

Very impressed!!! First the staff is very helpful and friendly. Everyone is pitching in to get things done promptly and Customers are treated as very important! Staff is also very engaging with the customers keeping us informed about our car. Everyone at Chapman Auto is also very interested in their customers as people asking questions about our day making us feel cared about. Definitely will be my car repair shop from now on!!! Less

John, Ken, Bob, Wes and the team at Chapman are awesome. I've been taking my cars here for about 10yrs and I've always received fair, reasonable, honest car repair and maintenance with a smile. Their customer service is excellent - they really are super nice guys. I recommend them to friends and family all the time.

Never go to this place again. Took my vehicle there in December for smog repairs. Nothing but warranty returns ever since. There ia a mechanic who is just an old and rude person. Very miserable person. Then there is a service advisor who thinks everyone is clueless as he tells me that a check oil light is always supposed to flash on and off and the oil gauge fluctuates constantly. Then when I st... More

Never go to this place again. Took my vehicle there in December for smog repairs. Nothing but warranty returns ever since. There ia a mechanic who is just an old and rude person. Very miserable person. Then there is a service advisor who thinks everyone is clueless as he tells me that a check oil light is always supposed to flash on and off and the oil gauge fluctuates constantly. Then when I start to get s little upset over these constant issues of them not being to fix these problems, i get a call asking me if I came in after hours and took things out of my van. Then they say that my vehicle was broke into. No signs of a break in and only specialty tools were taken out. The other 35000 worth of tools and equipment were left alone. On top of that, things were moved around as if someone was looking for something. And all I got was a, " sorry" and an " I feel bad but these things happen". Then they asked me to lie on a police report to cover themselves. Bad service. Bad ethics and very bad morals. Less

These guys are awesome. Worked on my car at a very reasonable price, and gave me a ride home so I could watch TV while waiting.

My first time here was a very pleasant experience. I had seen the shop many times but had never stopped in. I had a coupon for an oil change and thought I'd give it a try. I also got a smog check and my tires rotated. They were very accommodating in getting me in and out as soon as possible. The recommendations that were made were logical per my maintenance schedule and the mileage of my vehicle... More

My first time here was a very pleasant experience. I had seen the shop many times but had never stopped in. I had a coupon for an oil change and thought I'd give it a try. I also got a smog check and my tires rotated. They were very accommodating in getting me in and out as soon as possible. The recommendations that were made were logical per my maintenance schedule and the mileage of my vehicle I found their pricing comparable to the dealership that I usually use. However, this place is much more convenient for me, as I commute by train just down the street. The staff was incredibly friendly and helpful and I felt well taken care of. I will definitely be coming back! Less

Expert knowledge and reliability--always. Chapman fixed all the leaks an older car gets and made it new again.

My warranty expired on my car and I was very concerned about finding a repair shop that I felt would not take advantage of a woman who knows nothing about repairing an automobile. I had a bad noise coming from the front area of my car. I asked for a diagnosis and received an e-mail with pictures of the problem! The dealership never did that. Not only did they find out I needed brakes but found a ... More

My warranty expired on my car and I was very concerned about finding a repair shop that I felt would not take advantage of a woman who knows nothing about repairing an automobile. I had a bad noise coming from the front area of my car. I asked for a diagnosis and received an e-mail with pictures of the problem! The dealership never did that. Not only did they find out I needed brakes but found a really bad problem regarding oil leaking under the car that I had addressed with the dealership twice before my warrant ran out,(they never found it), but Chapman Auto Repair took a picture of it to prove it.They said that it had been there a very long time. It would have been covered under my warranty! Everyone is so sincerely genuine here. I do believe that if I have any problems with my car they will be there for me. I didn't need to find transportation as they took me to work and picked me up when my car was repaired. Winner winner chicken dinner for sure!!! Less

The work was done well, car runs fine now. Joe the service advisor was help full and kept me informed. Wesley their driver took me home was very friendly , a really good representive for Chapman.

We were in Anaheim for a family vacation to Disneyland when our Suburban started making a strange noise. I found Chapman auto online and took a chance. They were wonderful. They were extremely friendly, repaired my car in a timely fashion, and shuttled me back to the Disneyland front gate. Chapman auto turned what could have been a disaster into a non issue. Thank you so much for your kind, effi... More

We were in Anaheim for a family vacation to Disneyland when our Suburban started making a strange noise. I found Chapman auto online and took a chance. They were wonderful. They were extremely friendly, repaired my car in a timely fashion, and shuttled me back to the Disneyland front gate. Chapman auto turned what could have been a disaster into a non issue. Thank you so much for your kind, efficient service! Mark G Berthelson Less

Excellent work! 5-stars all the way. I have a good car, but it needed work. LOTS of work, as luck would have it. I brought the car in late on a Friday. By 5pm the next day, Saturday, my car was fixed up perfect...except for one thing. Turns out I needed something adjusted. I brought it back just before closing, and not long after they took care of everything. I'm very happy with the service, and ... More

Excellent work! 5-stars all the way. I have a good car, but it needed work. LOTS of work, as luck would have it. I brought the car in late on a Friday. By 5pm the next day, Saturday, my car was fixed up perfect...except for one thing. Turns out I needed something adjusted. I brought it back just before closing, and not long after they took care of everything. I'm very happy with the service, and happier to know that there's an honest group of mechanics in town. Less

This guy's are rip off took a Mercedes to get the brake and light inspection I need it dmv was asking for it when the call me back with a 2800 dollars to do front and back brakes I declined when I picked up the car they had damage my front tire it had a gash on the side wall and they refused to fix it and still charged me 180 dollars

Even though they paid him back, I'm suspicious of a company that would over charge intentionally to begin with. Chad from Anaheim wrote this on Yelp After dropping my vehicle off for ignition issues, I researched in my records and found we had never replaced spark plugs. I asked the technician how the plugs looked and their response was "they look like new, I would not recommend to replace the... More

Even though they paid him back, I'm suspicious of a company that would over charge intentionally to begin with. Chad from Anaheim wrote this on Yelp After dropping my vehicle off for ignition issues, I researched in my records and found we had never replaced spark plugs. I asked the technician how the plugs looked and their response was "they look like new, I would not recommend to replace them." I paid for them to diagnose the issue. They quoted 2 things that even the manufacturer agrees was not needed, I went home, pulled the plugs and found them to be in horrible condition. After replacing them myself, the $1,900 repair estimate turned into a $60 resolution. Everything was fixed, the check engine light turned off, and now I do not trust these guys. For the note, it has been over a month and the engine has not ran rough even once since, which was regularly occurring when it was taken into the shop. I even reached out to the GM to give him the opportunity to make it right for us, I even dropped off the spark plugs, and haven't had any communication since, despite a couple professional follow-up messages. Very sad as I once thought highly of their service, but the real test is always when there is a problem and in how they take that opportunity to recover from the situation. There was no recovery attempt with me and as such I will not return and take the risk of another poor service opportunity and a potential rip-off attempt. Less

This is the SAME place as Chapman Auto Repair of Orange! I called to ask what made them qualify for "Voted Best Auto Repair Orange County" I was told that this was compiled data from Yelp and Google reviews. I asked if they were given an award or merit for this achievement. The answer was no that this is something they decide on their own. I then said through my research Chapman Auto Care had lo... More

This is the SAME place as Chapman Auto Repair of Orange! I called to ask what made them qualify for "Voted Best Auto Repair Orange County" I was told that this was compiled data from Yelp and Google reviews. I asked if they were given an award or merit for this achievement. The answer was no that this is something they decide on their own. I then said through my research Chapman Auto Care had low scores on Yelp and several lower than average reviews on Google. It was further explained that their achievement was "OLD DATA" So how can a company decide that they are voted best in the county when they clearly are not. I was told to hold and never got an answer while waiting over 25 minutes. I guess they thought I would just go away. If a company has to lie to bring in business, what does that say about them as a reputable company. Less

When a mechanic has been around for ~10 years in Orange that says something. I find prices a little higher here than similar mechanics, but these guys listen and you get good quality work.

I called Chapman Auto Repair to ask what made them qualify for "Voted Best Auto Repair Orange County" I was told that this was compiled data from Yelp and Google reviews. I asked if they were given an award or merit for this achievement. The answer was no that this is something they decide on their own. I then said through my research Chapman Auto Care had low scores on Yelp and several lower tha... More

I called Chapman Auto Repair to ask what made them qualify for "Voted Best Auto Repair Orange County" I was told that this was compiled data from Yelp and Google reviews. I asked if they were given an award or merit for this achievement. The answer was no that this is something they decide on their own. I then said through my research Chapman Auto Care had low scores on Yelp and several lower than average reviews on Google. It was further explained that their achievement was "OLD DATA" So how can a company decide that they are voted best in the county when they clearly are not. I was told to hold and never got an answer while waiting over 25 minutes. I guess they thought I would just go away. If a company has to lie to bring in business, what does that say about them as a reputable company. Less

Great service, quick repair, friendly staff, fair prices, very considerate and accommodating, highly recommended.

I had a run in with another mechanic..... PEP BOYS (never go there!!!). My car overheated due to a factory defect in my car. Pep boys replaced the part but didn't fully test it after the repair. I started the car and it was rattling. They said drive it and see. I drove off and within 5 miles my car was smoking bluish smoke. Took it back the next day, since they were closed, only to find out they... More

I had a run in with another mechanic..... PEP BOYS (never go there!!!). My car overheated due to a factory defect in my car. Pep boys replaced the part but didn't fully test it after the repair. I started the car and it was rattling. They said drive it and see. I drove off and within 5 miles my car was smoking bluish smoke. Took it back the next day, since they were closed, only to find out they didn't pressure test it after the repair and now my engine was blown!!??! Chapman auto repair saved me. They went to get my car from Anaheim hills Pep boys and towed it off. I never told Pep boys they were coming but pep boys released my car to them. Another reason never to go to Pep boys !!!! Them Chapman Auto repair gave me a good deal and took care if me and my car. Great group of people. Thank you Bob, Ken and all of the staff Less

This is not the typical auto repair garage. This is coming from one of the world's biggest skeptics that I mean it they are good. Not just good more like excellent all around if you hate being screwed over for bolt twisted and fuse sucked from your box, then this is the place for you. No gimmicks, I have zero affiliation with the auto shop or its employees, I have not been paid (but wouldn't min... More

This is not the typical auto repair garage. This is coming from one of the world's biggest skeptics that I mean it they are good. Not just good more like excellent all around if you hate being screwed over for bolt twisted and fuse sucked from your box, then this is the place for you. No gimmicks, I have zero affiliation with the auto shop or its employees, I have not been paid (but wouldn't mind...) I have only paid hundred's of dollars that I didn't really have to spend yet still satisfied. Bravo gentlemen (Bob and owner whose name is leaving my memory specifically) kudos! Less

Genuine good guys and great service for the right price!

5 star everything, would recommend to all!

Superb! Highest level of customer service and appreciation!

If your older car breaks down on a weekend, don't have it towed to this facility. My son's 2005 Jaguar X Type's water pumped seized and the pump drive belt broke. I had the car towed to this facility because of the smiley faces and seemingly good reviews. On Monday about noon Brien (that's how it's spelled!) texted me an estimate of a number of critical repairs that were urgently needed. Of t... More

If your older car breaks down on a weekend, don't have it towed to this facility. My son's 2005 Jaguar X Type's water pumped seized and the pump drive belt broke. I had the car towed to this facility because of the smiley faces and seemingly good reviews. On Monday about noon Brien (that's how it's spelled!) texted me an estimate of a number of critical repairs that were urgently needed. Of the eight items on the estimate not one of them was the seized water pump and broken belt!!!!! So I called Brien and asked him about the original reason the car was brought in. "Oh, the broken belt and seized water pump?" Yes, can you give me an estimate for replacing the water pump, the water pump drive belt, and the serpentine belt? "I'll get right back to you" $990.00 dollars for a water pump, water pump drive belt, and serpentine belt!!! After a few minutes of blackness I came to and decided to come down to the shop and meet the crew.. Jaguar would have done it for a whole lot less. This is not a difficult repair and I'm not a barefoot Pilgrim. I decided not to do business with these people. Now I was a bit surprised to receive a bill for $111.00 for the diagnostic estimate that they did on the car. Biting the bullet because I had to have my car towed from the facility and I was feeling a bit exposed I paid the fee with my AMEX. (I'm going to the BBB because I didn't ask for that diagnostic estimate) I don't recall asking them to check my shocks or spark plugs. I brought the car in with a seized water pump and broken belt. That's just shady. As to being friendly and perhaps the 'Happiest Place on Earth" these folks, including the new owner and his partner are smiling and very polite even when acknowledging that they are very expensive but they offer a 'lifetime' warranty and that's good value. Such a shill. Try and make good on that warranty if the car breaks down 50 miles from the shop. Good luck. So, my friends in Orange, don't fall for the bright paint and balloons, the kids dentist office toy box or the smiling faces of the happiest people on earth. They're only happy when you're over a barrel and broke Less

This place was amazing! Best service! Quick turn around time! Highly recommend them!

Fantastic customer service. Felt very taken care of and welcomed. I will not hesitate to return.

Thanks to you guys my wife's dodge caliber is up and running again after a long stressful day. You guys treated my wife donna and my son great and even washed the car after you were done. thanks for everything!

Great service, very friendly but the real important thing is price and quality. They have that too. They say that they are friendly and they are friendly. I did have a problem with the repair and they took care of it, no questions asked. You really know someone is good when you have problems and you still want to come back.

Fair, friendly, and professional. Work was done right and on time. Highly recommended!

When my car experienced problems while on the freeway, my insurance company arranged for towing to Chapman Auto Repair, which they recommended. The entire staff was cordial and professional from the first minute. Literally within a few minutes, the problem was identified and I was being shown the parts and printouts of my options. They assisted me with a car for the duration of the repair. I rece... More

When my car experienced problems while on the freeway, my insurance company arranged for towing to Chapman Auto Repair, which they recommended. The entire staff was cordial and professional from the first minute. Literally within a few minutes, the problem was identified and I was being shown the parts and printouts of my options. They assisted me with a car for the duration of the repair. I received updates on the progress, and the estimated time of completion was entirely accurate. I had a great experience with this shop, and will not hesitate to take my car repair needs there in the future. Less

Bob, John, and Joe were all very helpful and got both my company vehicles back on the road quickly. Very nice guys and easy to deal with.

My daughter, an 18-year old new driver, is going to college 2 hours from me and doesn't know the area well. Her truck died and she needed immediate assistance at 2pm on a Friday. I searched the internet and found great reviews for Chapman Car Care, so I gave it a shot. 1) they had it towed and tow company was there within 5 minutes (no joke!) 2) they had great customer service over the phone and... More

My daughter, an 18-year old new driver, is going to college 2 hours from me and doesn't know the area well. Her truck died and she needed immediate assistance at 2pm on a Friday. I searched the internet and found great reviews for Chapman Car Care, so I gave it a shot. 1) they had it towed and tow company was there within 5 minutes (no joke!) 2) they had great customer service over the phone and in the shop. They answered all my questions, kept my daughter and more importantly me up-to-date on their findings via phone. It took a couple of hours to find out the cause, but in the meantime, they shuttled my daughter to get food. I thought the price was reasonable for what it was (electrical). They took my card over the phone without a hassle all while sending my daughter on her way. I can't tell you how much they helped with my anxiety and was very pleased with their service. We will be using them in the future! I will be recommending them to others! Thank you Chapman Car Care (especially Bob!) :) Less

The employees were very friendly and helpful. They took good care of my car, and worked with my budget needs. Thanks guys.

Can not recommend theses guys enough. We no longer live in the area but continue to tell people who do to stop in. Honest fair and timely service.

Can not recommend theses guys enough. When we no longer lived in the area we always recommend people who do to stop in. Now that we are back we are so glad to have them around the corner. Honest fair and timely service.

Be careful. Half the things you pay for do not get done

Very friendly, great service, fair pricing. A real find... imagine an honest garage.

This mechanic business is a diamond of a find. The staff is very friendly and accommodating to your needs. There is no high pressure like, "You need ths" or You need that, etc, etc. You tell them what the car needs in repair, and they will fix it, and do it right. Prices are very fair, and reasonable, much better than a dealer. Try them once and you will not go anywhere else. I really appre... More

This mechanic business is a diamond of a find. The staff is very friendly and accommodating to your needs. There is no high pressure like, "You need ths" or You need that, etc, etc. You tell them what the car needs in repair, and they will fix it, and do it right. Prices are very fair, and reasonable, much better than a dealer. Try them once and you will not go anywhere else. I really appreciate their honesty and fairness. This is a good place to take your car. Less

Chapman Auto is run the way a business ought to be run! They always put the best interest of the customer at the forefront of everything that they do. They also conduct themselves professionally and very courteously. The product that they turn out, automotive repair, is done with the highest of standards and quality. They do not charge a high price and do poor work or install low grade parts,... More

Chapman Auto is run the way a business ought to be run! They always put the best interest of the customer at the forefront of everything that they do. They also conduct themselves professionally and very courteously. The product that they turn out, automotive repair, is done with the highest of standards and quality. They do not charge a high price and do poor work or install low grade parts, they use only the best of parts. I trust this shop to do the work they say they'll do. Over the last 15 years that I've used auto dealers, I have figured out that many dealers often bill unneccessary work that they sometimes don't even do. Chapman does what they say they will do. It is just very nice to have a shop like this to work with! This is the old way American business used to be and a great example for businesses today... Less

I have no complaints. Work was done professionally, on time and with in the amount stated to me. Very polite employees.

I have bringing in my Jeep Cherokee in since 2010 and always had great service. I drive from Oklahoma City to California to have my car serviced by Chapman Car Care. They have never told me of unnecessary work needing to be done. Their shuttle service works great! Their work is guaranteed. I have received consistent reliable service. I have had no major problems since I have been taking my Jeep ... More

I have bringing in my Jeep Cherokee in since 2010 and always had great service. I drive from Oklahoma City to California to have my car serviced by Chapman Car Care. They have never told me of unnecessary work needing to be done. Their shuttle service works great! Their work is guaranteed. I have received consistent reliable service. I have had no major problems since I have been taking my Jeep to Chapman Car Care. Knowing my car is in good hands is a great comfort. Thanks Guys! Less

Thank you Steve. You did a great job hooking up my phone to the car. You are the best!!!