REFUND POLICY All orders within 14 days of a customer service request are eligible for a full refund, exchange, or store credit. All orders over 14 days of a customer service request are NOT eligible for a full refund but are eligible for a store credit or exchange for items of the same value. If doing an exchange for item(s) of greater value, then you MUST pay the difference of the item(s) that are greater in value. Orders over 30 days are NOT eligible for a refund, exchange, or store credit. Orders over 30 days are subject to an exchange, store credit, or partial refund ONLY through the discretion and approval of a brand manager.