Full Name *

Email *

How long have you been a member? *

Choose one of the following

0-3 months
3-6 months
6-12 months
1-2 years
2+ years
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Why are you wanting to cancel your membership? *

Select the option that best describes your reason for cancelling.

Lack of attendance (I wasn't coming enough)
Relocating (I am moving to another city/town)
Injury (I am injured)
Location (not convenient)
Financial Reasons (too expensive)
Difficulty (the workouts were too hard)
Maternity/Paternity (I am having a baby!)
Changing up my training (e.g. different gym)
Other
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On a scale of 1-10 how satisfied were you with the coaching and services provided at BBB GYM? *

1 = very unsatisfied, 10 = perfect

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10
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Which of the following services were you most satisfied with? [choose all that apply] *

Group classes

Personal training

Gym Facilities

Coaching quality

Programming

Community

Other

How would you rate the group classes? *

1 = very unsatisfied, 10 = very satisfied

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10
I didn't do any
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How would you rate the personal training sessions? *

1 = very unsatisfied, 10 = very satisfied

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5
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10
I didn't do any
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How would you rate the overall coaching quality? *

1 = very unsatisfied, 10 = very satisfied

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10
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Did you achieve the results you were hoping to? *

Did you feel welcomed and supported by the community? *

Extremely welcomed

Welcomed

Kind of

Not welcomed

Definitely not

How likely are you to recommend BBB GYM to friends and family? *

Extremely likely

Very likely

Moderately likely

Slightly likely

Not at all likely

How would you rate the facilities (in terms of equipment, accessibility, cleanliness, etc)? *

Incredible (5 stars)

Good (4 stars)

Average (3 stars)

Below Average (2 stars)

Awful (1 star)

Any additional feedback or comments for us? *

Please verify (with initials) that you understand all cancellation requests will take place after the 2 week notice period. *

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