Full Name
Email
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How long have you been a member?
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Choose one of the following
0-3 months
3-6 months
6-12 months
1-2 years
2+ years
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Why are you wanting to cancel your membership?
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Select the option that best describes your reason for cancelling
Lack of attendance (I wasn't coming enough)
Relocating (I am moving to another city/town)
Injury (I am injured)
Location (not convenient)
Financial Reasons (too expensive)
Difficulty (the workouts were too hard)
Maternity/Paternity (I am having a baby!)
Changing up my training (e.g. different gym)
Other (please explain in the last textbox)
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On a scale of 1-10, how satisfired were you with the coaching and services provided at BBB GYM?
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1 = very unsatisfied, 10 = perfect
1
2
3
4
5
6
7
8
9
10
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Which of the following services were you most satisfied with? (choose all that apply)
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Group Classes
Personal Training
Gym Facilities
Coaching Qualiity
Programming
Community
Other
How would you rate the group classes?
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1 = very unsatisfied, 10 = very satisfied
1
2
3
4
5
6
7
8
9
10
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How would you rate the personal training sessions? (please select NA if this does not apply to you)
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1 = very unsatisfied, 10 = very satisfied
1
2
3
4
5
6
7
8
9
10
NA
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How would you rate the overall coaching quality?
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1 = very unsatisfied, 10 = very satisfied
1
2
3
4
5
6
7
8
9
10
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How would you rate the facilities? (bathrooms, gym equipment etc)
*
1 = very unsatisfied, 10 = very satisfied
Option 1
Option 2
Option 3
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Did you achieve the results you were aiming for with us?
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Did you feel welcomed and supported by the BBB community?
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Extremely welcomed
Welcomed
Kind of
Not welcomed
Definitely not
How likely are you to recommend Body By Brando to friends and family?
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Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
How would you rate the facilities (in terms of equipment, accessibility, cleanliness, etc)?
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Incredible (5 stars)
Good (4 stars)
Average (3 stars)
Below Average (2 stars)
Awful (1 star)
Any additional feedback or comments for us?
*
Please verify (with initials) that you understand all cancellation requests will take place after the 2 week notice period.
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