Full Name
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Address
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Phone
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Email
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Best method of contact:
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Telephone
Email
Post
Do you require us to make any arrangements to communicate with you?
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Is this complaint about yourself or you are acting on behalf of someone?
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If you are making this complain on behalf of somebody else – have they agreed to you making this complaint on their behalf?
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Case reference number
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Who are you complaining about?
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Solicitor
Fee Earner
Other
Name
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Date you instructed us:
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When did you first deposit money on account?
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How was the work paid for?
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Private Payment
No Win, No Fee
Pro Bono
Legal Aid
Other
If other
When did you return the signed client care letter or document?
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Are we still working on your case?
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Yes
No
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Other - please indicate
Please select type of transaction:
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Sale
Purchase
Other
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Other
What are you complaining about?
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Failure to keep informed
Failure to provide advice
Failure to respond
Poor service
Costs excessive
Costs information deficient
Delay
Failure to progress
Failure to follow instructions
Poor complaints handling
Other
Tell us why you are unhappy (min. 150 words)
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What was the impact of the service?
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Financial Loss
Missed Opportunity
Emotional Impact
Other
What would put things right for you?
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Please provide documentary evidence
Please provide documentary evidence
I would like David Ebert to look in my complaint. To the best of my knowledge, everything I have told you is correct. I understand that, to help resolve my complaint, you will need to use and keep my personal information about me – for example, how to contact me and details about my complaint. I understand that this might include collecting information about me with other parties – for example, third parties involved in my case. I agree with the declaration above.
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Yes
No
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I am happy to speak to us on the phone and understand that our calls are normally recorded. Otherwise, we will need to be able to contact you electronically or by post instead. This may mean your complaint takes longer to resolve than if we were able to speak by phone.
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Yes
No
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